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Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the RoleAs Head of Hotel Operations you will lead all aspects of operations across our properties — from launch and setup, to day-to-day management, to continuous optimization. You will build and implement operational frameworks, embed Flow’s values into every guest touchpoint, drive revenue performance, and shape a culture of hospitality that creates genuine connection and belonging. You will work closely with leadership, real estate/development, marketing, and finance teams to ensure operational excellence, scalable growth, guest satisfaction, and profitability. Responsibilities • Launch & Operational Setup, • Build and implement operational frameworks, SOPs, staffing plans, and service standards for new and existing properties., • Establish all systems and workflows for front desk, housekeeping, maintenance, guest services, and shared spaces., • Design and maintain guest experience standards that reflect Flow’s values of belonging, wellbeing, connection, and compassionate service., • Daily Operations & Performance Management, • Oversee end-to-end operations across all properties to ensure efficiency, consistency, and high service quality., • Monitor and manage core KPIs including occupancy, revenue per room, guest satisfaction, and operating costs., • Identify opportunities to streamline processes, reduce friction, and enhance operational scalability., • Revenue Optimization & Business Growth, • Drive revenue performance across properties through pricing, occupancy management, upsells, ancillary services, and guest retention strategies., • Evaluate and introduce new revenue opportunities aligned with the Flow mission., • Team Leadership & Culture Building, • Lead, mentor, and develop a high-performing operations team, • Foster a collaborative, empowered, and accountable environment with continuous learning and feedback., • Compliance, Quality & Supplier Oversight, • Ensure properties meet all local regulations, licensing requirements, safety standards, and risk management protocols., • Oversee quality assurance for cleanliness, maintenance, guest safety, and service reliability., • Manage relationships with suppliers, contractors, and vendors to meet quality and cost standards., • Reporting & Continuous Improvement, • Provide regular reporting on operational performance, financial metrics, guest insights, and team performance to leadership., • Use data, feedback, and industry best practices to drive continuous improvement across all operations., • Develop scalable playbooks and operational models to support growth into new markets and property types.Ideal Background, • 8+ years of senior leadership experience in hotel/property/hospitality operations — ideally in boutique hotels, lifestyle hotels, extended-stay, or multi-property operations., • Demonstrable track record of launching new hotel properties, building operational processes and SOPs, and scaling operations successfully., • Strong commercial acumen — experience managing P&L, optimizing revenue, controlling costs, and driving profitability in hospitality businesses., • Passion for hospitality, guest experience, community-building, and brand-driven service., • Excellent leadership, team-building, communication, and people management skills., • Ability to build structure from ambiguity: thrive in a start-up, fast-paced, evolving environment; comfortable with building from the ground up., • Strong problem-solving skills, operational discipline, attention to detail, and a hands-on mindset. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the Role As a key member of our engineering team, you will have a significant influence on the direction of applications and systems we build across multiple platforms. You’ll leverage modern iOS frameworks (Swift, SwiftUI, UIKit, Combine) along with backend systems, APIs, and cloud platforms to build scalable, user-friendly, and high-quality apps. Your work will directly influence how our residents experience Flow’s digital ecosystem. We believe employees are better together. Every position at Flow has an onsite or in-office requirement.Responsibilities • Lead the development and launch of multiple iOS applications, balancing unique platform features with shared functionality., • Design and implement robust backend integrations, APIs, and mobile app features with a focus on iOS platform excellence., • Collaborate closely with product management, design, and cross-functional engineering teams to translate requirements into scalable solutions., • Ensure robust privacy and security measures throughout development, aligning with Flow's commitment to user trust., • Support team growth through recruitment, providing technical guidance and mentorship to foster a culture of excellence and continuous learning within the team., • Lead architectural decisions and contribute to designing scalable, resilient infrastructure to support long-term application growth., • Stay current with iOS and Swift ecosystem trends, integrating new technologies to improve performance, scalability, and user satisfaction., • Advocate for quality through unit testing, UI testing, and continuous integration practices, ensuring high reliability before App Store release., • Communicate effectively with stakeholders, providing updates and incorporating feedback from both users and internal teams.Qualifications, • 5+ years of hands-on iOS engineering experience demonstrated through a strong portfolio of published apps (App Store, TestFlight, or production systems)., • Proficiency in Swift, with strong knowledge of SwiftUI, UIKit, Combine, structured concurrency and iOS platform frameworks., • Familiarity with pros & cons of mobile architectural patterns (MVC, MVVM, TCA). Solid experience with TCA is a plus., • Experience with RESTful APIs, databases, and cloud platforms (AWS, GCP, Azure)., • Strong understanding of Apple’s development ecosystem, including Xcode, Instruments, and the App Store review/release process., • Ability to manage stakeholder expectations and communicate technical concepts clearly to non-technical audiences., • Familiarity with agile methodologies, CI/CD, and DevOps practices.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the Role We’re building the financial backbone for modern real estate, a system where data flows intelligently, ledgers stay audit-ready, and financial operations scale effortlessly. You’ll own the operational workflows and user experience that power our accounting and finance engine—rent flows, payables, inter-company transactions, close/reconciliation, and reporting—all inside a graph-based platform built for accuracy, explainability, and automation. This role isn’t tucked away in the back office. You’ll sit at the intersection of product, finance, data, and AI, owning the systems that bring clarity, integrity, and automation to every financial decision. Also, we believe employees are better together. Every position at Flow has an onsite or in-office requirement. Responsibilities • Creation of user-friendly tools for controllers, accountants, and operators to handle workflows with precision and ease, • Collaboration with AI teams to embed smart automations, including predictive cash flows, anomaly detection, and intelligent categorization, • Translate corporate finance, accounting, and payment requirements into frontend workflows that integrate seamlessly with backend data structures, • Design intuitive workflows that eliminate pain points, streamline user journeys, and introduce features that enhance the overall experience, • Architect backend data into reliable, explainable, auditable, and scalable rule engines, • Continuously improve the efficiency and interconnectivity of enterprise-level systems, including integrated third-party tools, • Serve as a product subject matter expert for design and engineering teams to accelerate development, • Lead change management efforts to build user trust, drive product adoption, and strengthen feedback loops for continuous improvementIdeal Background, • Proven strength in UX for complex internal tools: you simplify without dumbing down and obsess over edge cases and exception flows, • 5–10 years of product management experience, including 2+ years working with enterprise-level financial systems such as accounting, FP&A, fintech, or other related ERP modules, • Experience designing mission-critical systems involving payments, financial reporting, and internal controls, • A track record of turning complex finance rules into scalable, reusable product logic, • Strong cross-functional communicator who can translate between Finance, Ops, Design, Engineering, and Data, • Curiosity for how AI and automation can simplify complex workflows, and the judgment to apply it thoughtfullyTechnical Skills, • Excellent written communicator; can produce crisp PRDs, process maps, and acceptance criteria engineers can build from, • Experience with financial and payment technologies, such as Stripe, Checkout.com, • Understanding of compliance frameworks for global payments and accounting standards, • Strong understanding of UX research and service design methods (workflow mapping, usability testing, prototypes)What Sets You Apart, • Deep user empathy and an operator mindset, • Bias toward clarity: you build trust through transparency, explainability, and predictable system behavior, • Grit + craft: you’ll go deep on details (edge cases, permissions, auditability) while keeping momentum, • Ability to switch between strategic systems thinking and hands-on execution We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.