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Job DescriptionAbout the Company EqualAccess is partnering with a mission-driven property management firm that oversees a large portfolio of affordable and rent-regulated housing throughout New York City. Our client maintains a strong reputation for regulatory compliance, community responsiveness, and structured operational excellence. This role supports their internal compliance department in ensuring full adherence to local, state, and federal housing regulations. Position Summary We are hiring a Business Operations Associate to join our client’s Recertification Department. The ideal candidate will enjoy a fast-paced environment and is detail-oriented, highly organized, and confident managing compliance workflows. This person will handle certifications, resident communication, documentation tracking, and reporting requirements to ensure the organization remains audit-ready and fully compliant. This is a great entry level position with upward career mobility. Key Responsibilities * Respond to tenant inquiries via phone and provide excellent customer service * Collect and process housing recertifications and student status affidavits * Contact tenants for missing or corrected documents to ensure compliance * Review tenant income certifications for accuracy and program alignment * Complete annual owner and housing recertifications * Create and maintain spreadsheets and compliance reports * Submit monthly and annual reports to owners, government agencies, and investors * Track and resolve outstanding compliance issues * Ensure timely responses to compliance-related emails * Maintain organized tenant files; scan and store documents in appropriate folders * Perform other compliance-related duties as assigned Required Qualifications * High school diploma or GED (some college preferred) * Proficiency in Microsoft Office, especially Word and Excel * Experience using Mail Merge functions * Strong organizational skills and ability to multitask * Excellent written and verbal communication * Self-starter with ability to work independently or under direct supervision * Team-oriented and dependable with a strong work ethic * Comfortable working in a fast-paced environment Preferred Qualifications * Bilingual in English/Spanish Location: Queens, NY Employment Type: Full-time Compensation: $23.00–$25.00 per hour Why EqualAccess We don’t just place candidates — we help build careers. Every EqualAccess placement includes 6 months of post-placement coaching, mentorship, and professional development to ensure long-term success, retention, and upward mobility.