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Job DescriptionDescription: Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Education & Experience • At least 1 year of progressive experience in a hotel or a related field required., • High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must be able to work independently and with minimal supervision., • Knowledge of Accounting Principles., • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations., • Must be proficient in Windows operating systems, company approved spreadsheets and word processing., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Must be able to work in a self-managed environment., • Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests., • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a friendly and warm demeanor at all times., • Initiate and complete the End of Day process., • Run all reports as required for Food and Beverage audit., • Complete the Night Audit checklist for computer procedures daily., • Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)., • Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards., • Maintain Front Office computer system operation according to Avion Hospitality standards., • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m., • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific), • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m., • Follow safety and emergency procedures according to Avion Hospitality standards., • Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards., • Be familiar with all Avion Hospitality’s policies and house rules., • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills., • Maintain radio contact with other associates during entire shift., • Have a working knowledge of security procedures., • Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates., • Prepare and distribute the Daily Flash Report as needed., • Transfer the master or house accounts as necessary., • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s., • Train any new Night Auditors as requested by management., • Run morning reports according to Avion Hospitality procedures., • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's., • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific), • Handle items for “Lost and Found” according to the standard., • Complete any reports as requested by management in a timely manner., • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary)., • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests., • Attend meetings as required by management., • Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description THRIFT STORE ASSOCIATE The Role / General Purpose: This is a fast-paced production role responsible for receiving donations and preparing them for sale. The role includes sorting, tagging, pricing, and preparing merchandise for the sales floor. The position requires the ability to stand for extended periods and to lift, push, and pull up to 50 pounds while working with a high volume of inventory. Maintaining stockroom organization, ensuring quality control, and following safety standards are essential to success in this role. About Goodwill NYNJ: At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse. Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community. Job Responsibilities: • Sort, grade, and inspect donations (textiles, housewares, electronics, shoes, and accessories) for quality and condition., • Tag and price merchandise according to company standards, meeting production goals per hour)., • Prepare items on rolling racks and carts for transport to the sales floor, meeting company standards for full fixtures., • Organize and separate items for e-commerce and clearance departments, accurately labeling all goods, • Follow safety procedures and operational guidelines to maintain a clean and secure work environment., • Provide excellent customer and donor service, including accepting donations, issuing receipts, and ensuring the donation area remains neat and organized when needed., • Support Goodwill’s mission by maximizing efficiency and productivity in daily tasks., • Perform other duties as assigned to support the store team and broader organizational goals. Schedule Requirements: Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00am to 9:00pm. Health & Safety Guidelines: This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management. Benefits: Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week: • Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets., • Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits, • Tuition Reimbursement Assistance, • Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets., • Medical, Dental, Vision & Voluntary Insurance Offerings, • Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave., • Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones., • $500 employee referral bonus., • Retirement Plans: 403(b) with up to 4% employer match after 1 year of service.

Job Description R2net is a diamond jewelry company that owns and operates JamesAllen.com and BlueNile.com. What began as a modest trading network to sell diamonds has steadily transformed into a robust e-commerce and supply chain platform that connects the entire span of the diamond eco system, including manufacturers, retailers and consumers. R2Net is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a “Great Place to Work-Certified™” company. We are seeking an organized and detail-oriented Inventory Specialist to join our team. The Inventory Specialist will be responsible for fulfilling orders, stocking inventory, aiding in audit counts and ensuring accurate record-keeping. The ideal candidate will possess a strong attention to detail, excellent communication skills and a proactive approach to problem-solving. Responsibilities: • Process E-Commerce Orders – Pull, invoice, & package jewelry., • Fulfill Internal Inventory Requests – Pull & transfer jewelry to different departments., • Labeling – Print RFID tags for new jewelry. • Returns – Process return, orders and tag items., • Stocking – Scan items into their designated bins., • Scan items into Excel spreadsheet for data analysis and tracking., • Learn basic jewelry and diamond knowledge to better understand our inventory. Competencies:, • Attention to Detail and Problem-Solving., • Ability to work effectively in a fast-paced environment., • Ability to receive tasks and complete in a timely fashion., • Excellent communication and interpersonal skills., • Ability to work both independently and collaboratively within a team Requirements • Self-starter attitude and ability to exercise judgment and solve difficult problems, • Strong communication skills and attention to detail; accuracy is a must!, • Positive attitude with ability to accept constructive feedback., • A desire to meet and exceed performance and service expectations., • Strong understanding of teamwork and ability to pivot between tasks as needed Preferred Qualifications: • 1+ years of relevant experience, • Basic computer skills, • Experience working with Microsoft Suite (Excel, Outlook Word, etc) Requirements:, • High School Degree, GED or equivalent certification is required, • Ability to stand or walk for up to eight hours a day Base pay range: $18.50 per hour. Final pay rate shall be determined and is based on experience and qualifications.

Job Description R2net is a diamond jewelry company that owns and operates JamesAllen.com and BlueNile.com. What began as a modest trading network to sell diamonds has steadily transformed into a robust e-commerce and supply chain platform that connects the entire span of the diamond eco system, including manufacturers, retailers and consumers. R2Net is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a “Great Place to Work-Certified™” company. We are seeking an organized and detail-oriented Inventory Specialist to join our team. The Inventory Specialist will be responsible for fulfilling orders, stocking inventory, aiding in audit counts and ensuring accurate record-keeping. The ideal candidate will possess a strong attention to detail, excellent communication skills and a proactive approach to problem-solving. Responsibilities: • Process E-Commerce Orders – Pull, invoice, & package jewelry., • Fulfill Internal Inventory Requests – Pull & transfer jewelry to different departments., • Labeling – Print RFID tags for new jewelry. • Returns – Process return, orders and tag items., • Stocking – Scan items into their designated bins., • Scan items into Excel spreadsheet for data analysis and tracking., • Learn basic jewelry and diamond knowledge to better understand our inventory. Competencies:, • Attention to Detail and Problem-Solving., • Ability to work effectively in a fast-paced environment., • Ability to receive tasks and complete in a timely fashion., • Excellent communication and interpersonal skills., • Ability to work both independently and collaboratively within a team Requirements • Self-starter attitude and ability to exercise judgment and solve difficult problems, • Strong communication skills and attention to detail; accuracy is a must!, • Positive attitude with ability to accept constructive feedback., • A desire to meet and exceed performance and service expectations., • Strong understanding of teamwork and ability to pivot between tasks as needed Preferred Qualifications: • 1+ years of relevant experience, • Basic computer skills, • Experience working with Microsoft Suite (Excel, Outlook Word, etc) Requirements:, • High School Degree, GED or equivalent certification is required, • Ability to stand or walk for up to eight hours a day Base pay range: $18.50 per hour. Final pay rate shall be determined and is based on experience and qualifications. #LI-WK1

Job Description Job Title: Retail Office Associate Location: Out of office Services Pay Rate: $16.50 – $18.00 per hour Schedule: 15–20 hours/week with flexibility; must be available Saturdays from 9:30 AM – 2:00 PM Potential for 30–40 hours/week starting in the Fall Position Summary: We are seeking a reliable and customer-focused Part-Time Retail Office Associate to support both our front-end retail environment and back-office operations. This role is ideal for someone who enjoys variety in their workday — combining customer interaction, office tasks, and hands-on inventory support. If you have a background in retail or hospitality, and thrive in a fast-paced environment while delivering great service, we want to hear from you. Key Responsibilities: * Greet and assist customers with a warm, professional demeanor * Perform light office duties such as filing, data entry, label creation, and basic reporting * Handle in-store transactions including cash, credit, and returns * Stock shelves, organize product displays, and maintain clean and presentable retail areas * Label and tag products accurately and efficiently * Support inventory organization and product restocking * Provide general administrative support to store leadership as needed Qualifications: * Previous retail or hospitality experience preferred * Strong communication and customer service skills * Comfortable using a computer and basic office equipment * Ability to work independently and multitask in a busy setting * Quick learner with attention to detail and a strong work ethic * Available to work Saturday mornings (required) and flexible on additional weekday hours Schedule & Growth: * 15–20 hours per week to start * Opportunity to expand to 30–40 hours per week in the Fall * Flexible weekday scheduling (ideal for students, parents, or those with other part-time roles)

Job Description R2net is a diamond jewelry company that owns and operates JamesAllen.com and BlueNile.com. What began as a modest trading network to sell diamonds has steadily transformed into a robust e-commerce and supply chain platform that connects the entire span of the diamond eco system, including manufacturers, retailers and consumers. R2Net is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a “Great Place to Work-Certified™” company. We are seeking an organized and detail-oriented Inventory Specialist to join our team. The Inventory Specialist will be responsible for fulfilling orders, stocking inventory, aiding in audit counts and ensuring accurate record-keeping. The ideal candidate will possess a strong attention to detail, excellent communication skills and a proactive approach to problem-solving. Responsibilities: • Process E-Commerce Orders – Pull, invoice, & package jewelry., • Fulfill Internal Inventory Requests – Pull & transfer jewelry to different departments., • Labeling – Print RFID tags for new jewelry. • Returns – Process return, orders and tag items., • Stocking – Scan items into their designated bins., • Scan items into Excel spreadsheet for data analysis and tracking., • Learn basic jewelry and diamond knowledge to better understand our inventory. Competencies:, • Attention to Detail and Problem-Solving., • Ability to work effectively in a fast-paced environment., • Ability to receive tasks and complete in a timely fashion., • Excellent communication and interpersonal skills., • Ability to work both independently and collaboratively within a team Requirements • Self-starter attitude and ability to exercise judgment and solve difficult problems, • Strong communication skills and attention to detail; accuracy is a must!, • Positive attitude with ability to accept constructive feedback., • A desire to meet and exceed performance and service expectations., • Strong understanding of teamwork and ability to pivot between tasks as needed, • 1+ years of relevant experience, • Basic computer skills, • Experience working with Microsoft Suite (Excel, Outlook Word, etc) Requirements:, • High School Degree, GED or equivalent certification is required At R2Net, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location: • Paid time off, • Medical, Dental, Vision and Prescription Insurance, • 401(k) Retirement Plan with company match, • Flexible spending account, • Health savings account, • Tuition Reimbursement, • Employee discount, • Parental leave, • Life insurance Annual base pay: $17.50-$18.50. Final pay rate shall be determined and is based on experience and qualifications. At this time, R2NET will not consider sponsoring a new applicant for employment authorization for this position. Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

Job DescriptionPosition Title: Mid Level SCADA Engineer Salary: $120,000 - $140,000 Employment: Full-time Benefits: Full and comprehensive benefits package Location: 1 of 4 Locations (Dependent on where you live) 1 North River Wastewater Treatment Plant W 135th St, New York, NY 10031 2 Red Hook Wastewater Treatment Plant 63 Flushing Ave #300, Brooklyn, NY 11205 3 Port Richmond Water Pollution Control Plant 1800 Richmond Ter, Staten Island, NY 10310 4 Jamaica Wastewater Treatment Plant 50-20 134TH ST JAMAICA, NY 11430 • Staff at Red Hook will also work at Port Richmond and Vice Versa, • Staff at North River and Jamaica will be isolated to those Locations Job DescriptionScope The SCADA Engineer is responsible for the design, development, and maintenance of Supervisory Control & Data Acquisition (SCADA) systems that monitor and control critical industrial processes. A key focus for this role is supporting municipal water and wastewater-treatment facilities, so prior experience with water/wastewater process control is highly desired. The engineer will collaborate with cross-functional teams to optimize plant operations, ensure regulatory compliance, and introduce new technologies that boost reliability, cybersecurity, and overall system performance. Duties & Responsibilities Area Key Tasks System Design & Development • Design, configure, and maintain SCADA architectures for water & wastewater plants (lift stations, pump stations, clarifiers, digesters, dechlorination skids, etc.)., • Develop HMI/GUI screens that clearly represent process equipment such as influent pumps, aeration blowers, UV disinfection banks, sludge press lines, and chemical-feed skids., • Integrate SCADA platforms with Allen-Bradley PLCs/RTUs Installation & Commissioning • Oversee field installation, I/O check-out, loop calibration, and full functional testing at treatment plants and remote sites., • Validate process-control logic for flow pacing, PID aeration control, pump VFD ramping, and wet-well level sequencing. Maintenance & Troubleshooting • Perform routine firmware upgrades, tag database modifications, and network-switch patching in accordance with AWWA and ISA/IEC 62443 guidance., • Diagnose sensor issues (e.g., pH, DO, ORP, turbidity), telemetry faults (cellular, fiber, licensed radio), and PLC/RTU failures, restoring systems to minimize plant downtime. Documentation & Reporting • Produce P&IDs, network topologies, and control narratives; maintain redlines/as-builts., • Generate regulatory and operational reports (flow totals, chemical-feed rates, SCADA alarm histories) to support DEC/EPA compliance. Collaboration & Support • Coordinate with process, mechanical, and electrical engineers, integrators, and plant operators to ensure seamless system performance., • Train plant staff on alarm management, trending, and basic HMI navigation. Compliance & Standards • Ensure all designs adhere to NYC DEP, NYS DEC, and EPA wastewater regulations, NFPA 820 electrical safety, and ISA 101 HMI, ISA 18.2 alarm-management standards., • Implement defense-in-depth cybersecurity measures (network segmentation, firewall rule-sets, VPN, multifactor authentication). RequirementsEducation • Bachelor’s degree in Electrical Engineering, Computer Science, Control Systems, or related field (Master’s preferred).Required Experience, • 4-7 years designing and supporting SCADA systems for water or wastewater-treatment plants or other continuous-process utilities., • Hands-on work with AVEVA System Platform, • Allen-Bradley programming experience, • Field startup/commissioning of process instrumentation (flow meters, level transmitters, AUMA/SIPOS valve actuators, VFDs).Technical Skills, • Strong understanding of biological nutrient removal (BNR), aeration control, pump-station automation, and distributed telemetry networks., • Proficiency in SCADA-related programming/scripting (C#, VB.NET, Python, SQL, JavaScript for web HMIs)., • Solid grasp of industrial protocols: Modbus TCP/RTU, DNP3, EtherNet/IP, Profibus/Profinet, OPC UA/DA, MQTT/Sparkplug-B., • Networking fundamentals: managed Ethernet switches, VLANs, cellular/fiber backhaul, virtual private networks, and fail-over redundancy., • Cyber-secure architecture design per ISA/IEC 62443 and AWWA G430/G200 guidelines.Soft Skills, • Excellent analytical and troubleshooting ability; comfortable working in live plant environments., • Clear, concise communication with operators, consultants, and municipal stakeholders., • Ability to balance multiple projects, travel to facilities across the NYC metro area, and respond to off-hours emergencies when required.Certifications (preferred), • ISA / IEC 62443 Cybersecurity Certificate, Certified SCADA Security Architect (CSSA), PE (Control Systems) licensure, or NICET Industrial Instrumentation. Additional Information • Frequent travel to water and wastewater facilities, pump stations, and remote telemetry sites within the NYC region., • Must be able to climb stairs and ladders, work in confined-space or elevated areas, and adhere to site PPE requirements. f8zcEKPxLP

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job DescriptionPlanned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives. Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy and political arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission. Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fundseek a Specialist, Technical Support, Digital Products. This position reports to the Associate Director, Technical Support in the External Affairs Division within the Digital Products department of PPFA. The Planned Parenthood Digital Products team delivers scalable technology solutions that support health care delivery, sexual health education, advocacy, fundraising, and internal operations. Purpose: • The Specialist, Technical Support will contribute to the successful operation of Digital Products' helpdesk services by resolving support requests, maintaining support documentation, and providing timely communication to internal stakeholders and affiliate users., • This role supports the smooth delivery of digital services and contributes to the continuous improvement of support tools and workflows.Engagement:, • Support project teams by coordinating helpdesk coverage and maintaining clear communication with stakeholders., • Participate in cross-functional conversations to represent user feedback and suggest potential improvements., • Collaborate across Digital Products teams to resolve issues within our digital ecosystem to support affiliates.Delivery:, • Respond to technical support requests and triage tickets based on urgency and issue type., • Escalate complex or sensitive issues to appropriate team members or leadership., • Maintain accurate and up-to-date documentation including FAQs, user guides, and training materials., • Use Zendesk to manage support workflows, apply macros, tag tickets, and contribute to the organization of support materials., • Maintain up-to-date knowledge base articles, guides, and FAQs to support self-service learning for the CMS and other digital platforms., • Assist in creating support documentation for new features or systems as they are introduced., • Contribute to internal onboarding materials and training sessions for new tools., • Provide suggestions to improve support workflows and the user support experience., • Track and report on ticket trends, user feedback, and recurring challenges to help inform broader training or process improvements., • Champion a user-centered approach, ensuring all communications are clear, accessible, and supportive., • Performs other duties as assigned.Knowledge, Skills and Abilities (KSAs):, • 1-2 years in a helpdesk, technical support, or client success role, preferably in a web or digital products environment required., • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences required., • 1-2 years experience with customer service tools such as Zendesk (or similar platforms) required., • Familiarity with content management systems, HTML basics, and common digital workplace tools (Google Drive, Google Sheets) required., • 1-2 years experience delivering training or coaching to end users, either virtually or in person preferred., • Strong organizational skills with the ability to manage multiple priorities and work independently preferred., • Familiarity with website QA or bug reporting processes preferred., • Problem-solving mindset with a focus on customer service and continuous improvement preferred., • 1-2 years experience with documentation platforms or knowledge base systems preferred.