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Job DescriptionSalary: At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint. If youre inspired by thoughtful design, meaningful relationships, and being part of a team thats shaping extraordinary interiors, we invite you to apply for Office Assistant.This role reports to the Senior Executive Coordinator and is based at our Fairfield, NJ location, with working hours from Monday through Friday, 8:30 AM to 5:30 PM. What You Will Be Doing Guest Relations Our Office Assistant is the first impression of our brand. This role ensures every visitor is welcomed with grace, attentiveness, and seamless hospitality by: • Monitoring guest communications and anticipating upcoming visits or events, • Warmly greeting all guests with a polished, professional introduction, • Ensuring all visitors are properly documented and visibly identified for staff awareness, • Notifying internal teams of arrivals and assisting with meeting space preparation, • Maintaining an immaculate, inviting reception area that reflects our standards, • Providing clear directions to amenities and escorting guests upon departure, • Collaborating with internal teams to deliver a refined and effortless guest experience Workplace Experience As a key contributor to our workplace experience, this role supports Phillip Jeffries commitment to being the best in the business by ensuring our environment is impeccably maintained, thoughtfully stocked, and seamlessly run. Responsibilities include: • Partnering with the Senior Executive Coordinator and cleaning teams to uphold pristine shared spaces, • Managing inventory and procurement of kitchen, bathroom, and office supplies, • Performing daily upkeep of kitchen appliances, including the coffee machine, • Maintaining vendor relationships for supplies and rental equipment, • Monitoring building conditions and reporting issues promptly, • Serving as the on-site liaison for external vendors and inspections, • Sorting and distributing mail and deliveries with care, • Coordinating pickup logistics for New Jersey designers, • Ensuring conference rooms and shared workspaces remain tidy and welcoming, • Assisting NJ Showroom Staff with hospitality and supply needs Executive Support Responsibilities This role is a trusted extension of our leadership team, providing high-level support that reflects the precision, discretion, and excellence of the Phillip Jeffries brand. • Acting as backup support to the Senior Executive Coordinator, • Collaborating on event planning and executive initiatives, • Serving as a reliable and proactive partner to designated executives, • Managing complex calendars, coordinating meetings, and resolving scheduling conflicts, • Screening and responding to calls, Teams messages, and emails with discernment, • Preparing meeting materials, agendas, and presentations with polish and accuracy, • Coordinating seamless travel arrangements, including flights, accommodations, and logistics, • Tracking and reporting expenses with precision and timeliness, • Anticipating executive needs and delivering thoughtful, proactive solutions, • Building and maintaining strong relationships with internal and external stakeholders, • Supporting additional tasks and responsibilities as assigned What you Bring to the Table Were seeking a poised and highly capable professional who brings both expertise and elegance to the role. Ideal candidates will demonstrate: • A minimum of 5 years experience providing executive-level support with discretion and reliability, • At least 5 years experience overseeing office operations in a dynamic, fast-paced environment, • Exceptional organizational and time management skills, with a proactive approach to follow-through, • Outstanding written and verbal communication abilities, including attentive listening and thoughtful correspondence, • Proven success in building and managing relationships across all levels of an organization, • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), with confidence navigating digital tools, • A commitment to handling sensitive information with the utmost confidentiality and professionalism The Phillip Jeffries Experience At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time. Your Compensation Journey • Competitive hourly wage ranging from $24.00 to $26.50, based on your experience and technical expertise, • Annual bonus opportunity to reward your performance, • Cost of Living increases that honor your growth and commitment, • Comprehensive medical coverage with employee premiums as low as $40 per month, • Coverage options for spouse, domestic partner, civil union partner, and family, • Health Reimbursement Account (HRA) to offset medical expenses, • Prescription, dental, and vision coverage to support whole-person wellness, • Flexible Spending Accounts (FSAs) for healthcare and dependent care, • Employee Assistance Program that supports your mental, financial, and physical well-being, • 16 paid personal days each year to relax, recharge, or travel, • Paid holidays including New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Years Eve, • Additional paid time off during our annual company closure between Christmas and New Years, • Earn extra paid time off by completing your annual wellness physical, • Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home, • Access to Working Advantage with discounts on travel, entertainment, and everyday purchases Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Job Description We are seeking a Technical Administrative Assistant for the TRiO Student Support Services (SSS) Classic department. This position will report to the Director of the Student Support Services-Classic Program. The Technical Administrative Assistant is responsible for fulfilling clerical, accounting, technology, and event planning functions in support of the SSS-Classic Program's daily operations. This is a part-time, hourly position. Example of Duties: • Professionally greet and communicate with students, staff, visitors, and members of the public via telephone, electronic media, and in person to provide information regarding the SSS-Classic Program, College programs and services, activities, and policies., • Perform data entry and operate computer software programs in use at the college; compose correspondence, documents, and workshop materials., • Maintain Program database, file systems and records in electronic and hard copy formats., • Maintain a log of all program expenditures, purchase requisitions, and supply inventory., • Compile date and information for reports and analysis, including data verification and correction., • Complete various tasks associated with Program event preparation., • Develop Program promotional material for events and student outreach., • Liaise with internal and external stakeholders on behalf of the Director as directed., • Contact students as needed on behalf of the Director., • Maintain staff and departmental calendars and schedules; schedule meetings and appointments with students, staff, and community stakeholders as directed., • Take minutes at staff and other college meetings as needed., • Associate's degree required., • Minimum of two (2) years of experience working as an administrative or technical assistant in an educational setting., • Must be highly proficient with Microsoft Office suite., • Must be able to communicate effectively verbally, in writing, and in interpersonal relationships, as part of an administrative team., • Must be very organized, detail oriented and maintain strict confidentiality and professionalism., • Fluency in Spanish and experience working with ESL students is a plus. Compensation: The hourly pay for this position is $16. Benefits: • New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.), • Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance., • Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses., • NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.), • Voluntary Annuity Programs: Additional contributions to retirement account (Must meet eligibility requirements)

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Roseland, NJ

Job Description Consumer Services Representative | Temporary (Potential for permanent employment in early 2026 for the right candidate) Woodcliff Lake, NJ area | Fully on-site HOURS: • Weekdays, 9:00am – 5:30pm, • There will be 1 midday shift per week of 12:00pm – 8pm (2 midday shifts between October – February), • 1 Saturday per month, 9:00am – 5pm. When scheduled for a Saturday, there will be one weekday off during that week. (2 Saturday shifts between October – February) This job consists of assisting consumers by providing product and service information and resolving product and service issues. Responsibilities: -Answering phone calls and resolving consumer complaints and inquiries, in a professional manner. -Handling customer inquiries within established policies, procedures, company standards, and workflows. -Answering product and service questions and suggesting information about other products and services by using training materials and other tools. -Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem. -Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading. -Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations. -Maintaining accurate customer records by updating account information. -Handling other duties as assigned by the department manager. Requirements: -Call Center experience -Exceptional phone etiquette -Strong attention to detail, and strong organizational skills -Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone -High School diploma and equivalent business experience -Excellent communication skills ADDITIONAL INFO: Great retirement benefits for permanent employees! 401k with company match and profit sharing!

Job DescriptionWe are seeking an assistant in our Testing Department to provide administrative and technical assistance for a centralized testing center. This is an hourly, part-time administrative position. Examples of Duties: • Administers and oversees tests according to prescribed guidelines and standards; checks examinee identification and rosters, distributes test materials, and monitors the conduct of examinees, • Coordinates testing appointments, • Prepares and organizes testing materials, • Provide general administrative assistance, to include data entry, answering phone inquiries, and provision of information and assistance to walk-in students, • Assist in scanning and filing of student records and materials, • Performs miscellaneous job-related duties as assigned Qualifications: • 6 months professional experience in office or educational environment, • Ability to communicate effectively, both orally and in writing, • Skill in the use of computers and related software applications, • Ability to understand and follow specific instructions and procedures, • Ability to complete administrative paperwork, • Organizing and coordinating skills, • Knowledge of computerized and manual standardized testing protocol, guidelines, procedures, and standards a plus The completion of a background check will be required for the selected candidate. Compensation: Compensation is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The minimum hourly pay for this position is $17. Benefits: • New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.), • Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance., • Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses., • NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.)

Job DescriptionA leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service delivery management. The successful candidate will be responsible for the continuous improvement of the day-to-day responsibilities of the Service Desk. Responsible for ensuring outstanding service delivery to the company. Responsible for building and maintaining an environment of service excellence with a passionate focus on customer advocacy and customer satisfaction. Required Skills: • Appropriate technical certification(s) are preferred (e.g., ITIL v4)., • 7+ years of relevant experience, ideally in a medium-to-large MSP environment., • Demonstrated experience leading an IT Support team or function., • Demonstrated experience with ITIL-oriented process design for IT Service Management., • Demonstrated experience working in a time-sensitive, high-visibility environment., • Experience with leading service desk performance indicators and service level standards., • Experience with leading service desk technology solutions for IT and non-IT users (e.g., ConnectWise PSA)., • Technical aptitude to learn and understand IT related processes, systems, and services., • Strong attention to detail, along with organizational and time management skills, are a must.Responsibilities:, • Create, measure and report on support team’s KPIs against defined SLAs and proactively leads continuous improvement efforts (in partnership with cross-functional IT stakeholders as appropriate)., • Develop monthly reports on service desk team’s productivity., • Deploy and promote ITIL best practices., • Create and reviews IT Service Desk training materials and ensure proper training of all team members., • Monitor, mentor, and coach team members to deliver quality support., • Set goals and expectations for all team members., • Handle client escalations and VIP client requests., • Provide procedural guidance to service desk members., • Review, understand, and improve existing customer processes eliminating gaps or inefficiencies.Other Details about the Job, • This is a Full-Time position., • All standard benefits are included such as medical/dental/vision insurance and vacation time., • We encourage and reward professional certifications, • Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered. GPro0aeCM6

Job Description Position Summary We are seeking an experienced Sign Maker/Graphic Designer to join our sign company in Bergen County, NJ. The ideal candidate is a self-motivated, detail-oriented professional with a strong background in both hands-on sign production and graphic design. This role also requires customer service skills along with a collaborative and upbeat attitude. We’re looking for someone who not only has the technical skills, but who thrives on creativity, professionalism, and the fun of building impactful signage. If you’re ready to grow with a dynamic and respected team, we’d love to hear from you. Responsibilities * Design and produce signs for a variety of applications using Adobe Creative Suite (Illustrator, Photoshop) and FlexiSIGN * Operate and maintain plotter, large format printer, laminator, and related sign production equipment. * Consult and interface directly with customers, providing expert guidance and outstanding service. * Sign installations (lobby signs, wall and window graphics, wayfinding signs, etc.). * Manage multiple projects simultaneously and meet tight deadlines. * Maintain accurate electronic and paper records of all jobs. * Maintain cleanliness and organization of the production workspace. * Answer phones and support front-end customer service as needed. * Continuously learn and adopt new technologies, tools, and techniques in sign design and manufacturing. Qualifications * Minimum 3–5 years of hands-on experience in sign making and graphic design. * Expertise with Adobe Illustrator, Photoshop, and FlexiSIGN. * Hands-on knowledge of sign materials, substrates, adhesives, and mounting techniques. * Experience with large format digital printing, RIP software, and laminating. * Hands-on experience with signs installation such as lobby signs, wall and window graphics, wayfinding signs, etc. * Solid understanding of color theory and color management. * Valid NJ driver’s license, clean driving record, and reliable vehicle for travel to job sites. * Ability to work independently and as part of a team in a fast-paced environment. * Strong organizational, problem-solving, and multitasking skills. Benefits * Competitive compensation package. * Paid vacation and holidays. * Opportunities for career advancement. Salary Salary range as listed or commensurate with the demonstrated experience and skills. Company DescriptionA Full-service local sign company offering comprehensive solutions—from design and permitting to fabrication and installation. With a strong commitment to quality, value, and exceptional customer service, we partner with clients to boost brand visibility and make lasting impressions.A Full-service local sign company offering comprehensive solutions—from design and permitting to fabrication and installation. With a strong commitment to quality, value, and exceptional customer service, we partner with clients to boost brand visibility and make lasting impressions.

Job Description We are partnered with a high-growth marketing company seeking an up-and-coming Staff Accountant to join their growing finance team! This is an excellent opportunity for an ambitious accounting professional to gain hands-on experience, expand technical skills, and build a foundation for career growth. Key Responsibilities • Support the month-end close process, including journal entries, accruals, and reconciliations., • Manage general ledger account reconciliations to ensure accuracy., • Assist with payroll-related journal entries and reconciliations., • Handle intercompany activity and ensure proper reporting., • Work with cross-functional teams to resolve discrepancies and properly recognize costs., • Support audits and contribute to process improvements within accounting operations., • Take on special projects and collaborate with the finance team to drive efficiencies. Background • Bachelor's degree in Accounting., • 2–4 years of experience in GL accounting and supporting month-end close. Will look at professionals coming out of public accounting and audit!, • Strong knowledge of GAAP., • Proficiency in Excel; NetSuite experience a plus., • High attention to detail, strong organizational skills, and the ability to work in a fast-paced environment., • Strong interpersonal and communication skills. Why This Role This position is designed for an accountant ready to take the next step in their career. You'll gain exposure across multiple areas of accounting, collaborate with a dynamic team, and have opportunities to grow into more senior responsibilities. Hoxton Circle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description CFI Consultants, LLC is a consulting firm that partners with law firms and litigation departments to deliver operational and technology-driven solutions. We focus on improving efficiency, accountability, and results for our clients. We are seeking a Technology Associate (Level One) to join our team in providing direct, in-office technical support to our law firm clients and their attorneys. Position Overview The Technology Associate will provide frontline, in-office technical support tailored to the needs of attorneys and legal staff. This includes onsite troubleshooting, device management, user administration, and support for legal technology platforms. The role also contributes to business automation and business intelligence initiatives that enhance our clients’ operations. This position requires strong communication, adaptability, and professionalism while working directly with law firm personnel in high-pressure environments. Key Responsibilities • Provide onsite technology support, five days per week, for attorneys and legal staff at client law firms., • Support remote access when needed, but serve primarily as the in-office resource for attorneys., • Perform Install, Move, Add, and Change (IMAC) services for Windows 11 PCs and Mac devices., • Install and configure security patches and updates across client systems., • Support and troubleshoot networking (TCP/IP) and computer hardware issues., • Manage users, passwords, and licenses in Active Directory, Office 365, and third-party legal technology platforms., • Wipe hard drives, reinstall Windows OS, join computers to a domain, and deploy software., • Assist attorneys with video conference setup, remote hearings, and client-facing technology., • Maintain IT inventory, licensing, and documentation for client environments., • Provide excellent customer service in high-pressure, attorney-facing situations., • Strong troubleshooting skills and ability to operate independently under minimal supervision., • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)., • Experience with Windows OS administration and security patching., • Understanding of TCP/IP networking and computer hardware., • Excellent oral and written communication skills, with strong customer service focus., • Associate’s Degree in IT or related field and/or certifications (CompTIA A+, Network+, Security+, Microsoft Certifications)., • Prior IT experience such as Helpdesk, Desktop Support, or Legal Technology Support., • Experience with Windows Server (Active Directory, Group Policy, DNS, DHCP)., • Familiarity with Office 365 administration., • Experience with coding/scripting (JavaScript, PowerShell)., • Directly support attorneys and law firms with their technology needs., • Gain exposure to litigation technology, trial support, and legal operations automation., • Be part of a growing consulting firm that values trust, accountability, and excellence. • Operational Support, • Trial support services CFI is interested in motivated professionals that are willing to learn, critically analyze situations, and contribute to a variety of projects. CFI employees must adapt to client needs, respond to business growth opportunities, and develop streamlined workflows.CFI Consultants is a consulting practice that specializes in unifying the needs of law firms and their clients. CFI Consultants provides the following services for its clients:\r\n\r\n•\tLitigation Management\r\n•\tIT Solutions and Management\r\n•\tMetric Analytics\r\n•\tBilling Procedures \r\n• Operational Support\r\n• Trial support services\r\n\r\nCFI is interested in motivated professionals that are willing to learn, critically analyze situations, and contribute to a variety of projects. CFI employees must adapt to client needs, respond to business growth opportunities, and develop streamlined workflows.

Job Description Position Overview: We are seeking a detail-oriented, tech-savvy professional to join our team as an Operations & Administrative Support Specialist. In this role, you will be essential to the efficiency of our day-to-day operations—providing support to our Training Director, Managing Directors, and in-house specialists. Your responsibilities will include managing calendars, organizing data, and assisting with design, compliance, and focused initiatives to help ensure our team’s continued success. Why You’ll Love This Role: • Growth-Oriented: We invest in your development—equipping you with tools, training, and opportunities to advance your career., • Collaborative Team Culture: Join a supportive environment where everyone—from executives to support staff—works together to deliver exceptional client experiences., • Real Impact: Be the backbone of seamless operations that allow our financial professionals to focus on serving clients and driving growth. Salary: $45,000–$55,000 per year, plus performance-based bonus Benefits: Medical, Dental, Vision, 401(k), and Vacation Days (based on seniority) Location: 411 Hackensack Ave, Hackensack, NJ (In person) About WealthBridge Financial Group: WealthBridge is widely respected for delivering exceptional resources and solutions in advanced planning, digital marketing, premium financing, and CPA partnerships. We believe in empowering our employees to learn quickly, grow continuously, and make a meaningful impact. WealthBridge Financial Group is an equal opportunity employer, committed to creating a diverse, inclusive workplace where everyone belongs. Compensation: $45,000 - $55,000 yearly Responsibilities: • Manage scheduling and calendars, including client appointments and internal meetings, • Accurately handle data entry, recordkeeping, and administrative documentation, • Assist with office operations such as file organization and training tracking, • Support daily workflows using CRM systems, advanced planning tools, new business management platforms, and other internal systems, • Draft and prepare correspondence, reports, and digital communications Technical Skills • Proficiency in Excel and MS Office (Word, Outlook, PowerPoint), • Familiarity with AI tools (e.g., automation, analytics tools, CRM platforms), • Computer literacy (data entry, digital documentation), • Basic understanding of scheduling and calendar tools, • Comfortable learning new software quickly Soft Skills & Attributes • Strong organization and multitasking skills, • Excellent time management and prioritization, • Clear written and verbal communication, • Adaptable and detail-oriented mindset, • Collaborative, proactive, and client-focusedAbout Company Our mission is clear: To Do Good in our communities and for the families we serve. For over 175 years, we have been committed to keeping our promises, providing families with financial stability through life’s ups and downs. Our products help individuals plan for the future with confidence. You’ll have access to comprehensive support, training, and resources to establish and grow your practice. We provide the tools needed to develop client relationships, navigate the industry, and offer tailored financial solutions. We are looking for driven professionals who are eager to build a career in financial services while helping clients achieve their financial goals. If you’re looking for a role with structured support and professional growth opportunities, we’d love to connect with you.

Job Description Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us! Why Join Us? Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations. Growth Opportunities: We support your professional development and offer opportunities for advancement. Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation. Ready to soar with us? Apply now and be a part of our mission to maintain the highest standards in aircraft maintenance! Job Summary: Under direction of the Manager, Digital Transformation, the Digital System Support Analyst will be responsible developing solutions for our Customer Service IT group as well as providing customer support for both internal and external customer digital products and services. The Digital System Support Analyst is a service-oriented, critical thinking individual who is passionate about reacting to customer feedback and providing actionable information to ensure IT and Customer Service are fully integrated on a continuous basis to increase business capability and value, reduce cost and risk, and foster innovation. Principal Duties: DIGITAL PRODUCTS SUPPORT • Track, prioritize and process incoming customer requests for service access and support, • Identify, record, analyze and provide solutions to problems and incidents based on documented known errors, • Work with internal and external project teams to aid in the design, development, deployment and post-delivery support of customer service digital products and services, • Works closely with IT to ensure that during major service disruptions that affect our digital products, services to ensure the impact to users is minimized, • Lead the efforts in the build, test and release of new or upgraded digital services and business systems, • Ensure there is a proper knowledge transfer to enable customers and users to optimize use of services that support their business activities, • Leads testing efforts for new systems and improvements, • Ensure that new or changed services and systems are capable of delivering the agreed utility and scope, • Communicates actionable items and required changes to IT development teams, • Works with Customer Service personnel to identify and understand product enhancement requests, • Manages organization’s expectations effectively, • Responsible for introducing new initiatives to end users, • Suggests areas for improvement in internal processes along with possible solutions, • Leads internal teams/task forces Bachelor’s degree in information technology or 3 years related work experience 2+ years of analyzing data to identify trends and manage data quality 2+ years of experience supporting customer-facing portals, or digital services in aerospace or regulated environment Prior involvement in digital product support or lifecycle management Working knowledge with Microsoft Power Apps (Power Automate, Power BI or CoPilot Studio) Must possess a strong sense of urgency and have the ability to independently manage development projects and customer support tasks simultaneously Highly self-motivated and independent Excellent communication / customer service skills Strong understanding of Microsoft 365 ecosystem (Teams, Outlook, Permissions, User Support) Ability to troubleshoot across multiple platforms and coordinate with internal IT teams when needed Additional Desired Qualifications: Understanding of basic aircraft systems and technical publications Proficiency with Power Automate and SharePoint Development Working knowledge of SAP (User level familiarity and navigation) Proficient with SAP and able to provide support/problem solving Experience with programming (Java / Python...etc.) Fluent in French Working Conditions: Office environment Use of personal computers required Minimal travel may be required Compensation and Benefits The compensation for this position typically falls between $70,000 and $75,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.