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Job Description CloudFirst is a leading managed cloud, cybersecurity, and infrastructure services provider focused on helping midsize enterprises modernize operations, improve resiliency, and accelerate business growth. This is an exciting opportunity for an experienced Account Manager to join a growing and scaling organization where your contributions will have a direct impact on the success of the business. You’ll join an engaged, collaborative team of professionals and a values-driven culture that rewards initiative, accountability, and results. CloudFirst offers a comprehensive health benefits package, including a 4% 401(k) company match with immediate vesting and a Flexible Time Off (FTO) program. THIS IS A HYBRID POSITION BASED IN OUR MELVILLE, NY office. Position Summary: The Account Manager (AM) is responsible for the day-to-day management, retention, and growth of a large base of SMB CloudFirst accounts. This is an inside role that blends traditional account management with customer success: the AM serves as the primary point of contact for renewals, upsell and cross sell opportunities, and ongoing account health for their book. The AM is accountable for maintaining 100% net revenue retention (NRR) across their assigned accounts while driving a monthly quota of $3,000 in net new monthly recurring revenue (MRR) growth. Responsibilities: • Own and manage a large base of SMB CloudFirst accounts, serving as the primary point of contact for day-to-day account needs, • Maintain 100% net revenue retention (NRR) across the assigned book, proactively identifying and resolving at risk accounts before they churn, • Drive consistent month over month growth in the assigned book, working toward a monthly quota of $3,000 in net new MRR through upsell, cross sell, and expansion opportunities, • Conduct regular proactive outreach (calls, emails, check ins) to maintain strong customer relationships and surface emerging needs, • Manage the renewal process for assigned accounts, including preparing terms and securing signed renewals ahead of contract expiration, • Identify and qualify upsell and cross sell opportunities, partnering with Solutions Architects and technical presales resources to scope and quote additional services, • Maintain accurate, up to date records in Salesforce, including account notes, next steps, opportunity pipeline, and forecast, • Serve as an internal advocate for assigned customers, coordinating with Service Delivery, Support, and other internal teams to resolve issues and ensure a positive customer experience, • Monitor account health indicators, such as usage, satisfaction, and support ticket trends, and escalate risk proactively, • Prepare and deliver periodic account check ins for key accounts within the assigned book, • Collaborate with the Channel and Partner teams on partner sourced accounts within the book, • Meet or exceed assigned monthly and quarterly quota targets for MRR growth and NRR retention Compensation & Work Schedule: • Base salary: $60,000, • On target earnings (OTE): $80,000, base plus incentive compensation tied to monthly net new MRR growth and NRR retention targets, • Schedule: hybrid, three days per week in the Melville, NY office and two days remote, • Full time, benefits eligible position Education & Experience: • Bachelor's degree preferred but not required, • 2 to 5 years of experience in account management, customer success, inside sales, or a similar client facing role, • Prior experience in a technology, MSP, or SaaS environment preferred, • Experience using a CRM platform, Salesforce preferred, to manage a book of accounts Required Skills & Competencies: • Strong relationship building and consultative communication skills, • Comfortable managing a high volume, transactional book of accounts with competing priorities, • Detail oriented with strong organizational and time management skills, • Proactive, self-starter mindset with a customer first approach, • Ability to identify and articulate upsell and cross sell opportunities, • Resilience and adaptability in a fast paced, growth-oriented environment, • Basic technical aptitude and willingness to learn CloudFirst's cloud and managed services offerings Alignment with CloudFirst Values: At CloudFirst, how we work is just as important as what we deliver. Team members are expected to align their approach to work with CloudFirst’s core values, including: Customer Focus: We are customer-centric in everything we do. Placing our clients at the heart of every decision. Will-Do Attitude: We embody a Will-Do Attitude. Approaching every challenge as an opportunity to show value to our clients. Collaboration: Collaboration defines how we work. We are team players committed to working together with responsiveness, support, and a shared purpose.

Job Description$18-33/hr Job Description/Summary: The Building People, LLC, has a position open for a full-time General Maintenance Worker. The GMW will have the responsibility of a designated complex of buildings to ensure proper maintenance is performed, scheduled tasks are accomplished, the building’s overall condition, documentation, service ticket completion, and complete general maintenance for the structures. The General Maintenance Worker will perform general maintenance and repair of equipment and buildings requiring practical skill and knowledge (but not proficiency) in such trades as painting, carpentry, plumbing, masonry, and general facilities maintenance. The GMW will be responsible for climbing ladders, replacing lightbulbs, replacing ceiling tiles, and responding to service tickets submitted by the customer. The position requires going on roofs, climbing ladders, lifting 50 pounds, fixing leaking sinks, moving furniture, installing blinds, repairing broken doors, replacing cabinets, and verifying all tasks are completed to ensure the building stays operational. The job will be located on the United States Merchant Marine Academy Campus and will be working with a team at Kings Point, NY ON-SITE. Our wage for this position is $30-35/hr Responsibilities/Duties: • General Maintenance Workers will provide mechanical support to all facilities (buildings, structures, and grounds) including minor repairs on roofs, stairs, doors, furniture, water fountains, power washing, cleaning gutters, minor electrical repair such as replacing light ballasts, leaky faucets, generator operational checks. Perform Inspections and operational checks for irrigation systems, diesel generators, emergency lighting, and other facility systems., • The General Maintenance Worker will perform maintenance & service activities/requirements (provided by Facilities) for assigned building(s), and other special-purpose installations, including maintenance activities, and ensuring preventive maintenance programs are on schedule by interfacing with the CORs of the various contracts to include Maintenance and Facility Site Services., • The General Maintenance Worker performs general maintenance and repair of equipment and buildings requiring practical skill and knowledge (but not proficiency) in such trades as painting, carpentry, plumbing, masonry, and electrical work. Work involves a variety of the following duties: replacing electrical receptacles, wires, switches, fixtures, and motors, using plaster or compound to patch minor holes and cracks in walls and ceilings, repairing or replacing sinks, water coolers, and toilets painting structures and equipment, tiles, hanging doors and installing door locks, replacing broken windowpanes, and performing general maintenance on equipment and machinery. The job also requires the ability to lift 50 lbs. of furniture to assist in moving couches, chairs, dining room sets, and miscellaneous items. Required Skills: • Clear background investigation., • Clear driver’s license and have reliable transportation to work, • General Maintenance skills in electrical, plumbing, and basic mechanical knowledge, • Customer Service Skills, • Basic familiarity with power tools Preferred Skills: • Generator operations, BAS, basic Mechanical experience, • Secret Clearance Required Experience: • Three (3) years in Facility Maintenance, repair, and operations. Preferred experience: • Five (5) years of experience in general maintenance repair, operations maintenance, and facilities services on government facilities.

Job DescriptionDescription: Find your place. Build your future. Turn your culinary education into real kitchen experience at Pine Hollow Club. Our 14-week Culinary Internship/Externship is a paid, hands-on program for students who want to strengthen their skills in a professional private club kitchen. You will work alongside Pine Hollow’s culinary team and gain experience in both à la carte and banquet operations while developing greater confidence, speed, consistency, and independence. This is not a shadowing experience. Interns are active members of the Culinary team—preparing food, working service, learning different stations, and contributing to the day-to-day operation of the kitchen. PROGRAM DETAILS • Spring/Summer 2027, • 14-week program, • Pay: [$17.00 per hour], • Reports to the Executive Chef, with support from Sous Chefs and other culinary mentors, • Mid-program check-in and final performance evaluation WHAT YOU’LL EXPERIENCE Throughout the program, you will gain hands-on exposure to: • Kitchen safety, sanitation, organization, and food handling, • Knife skills and fundamental cooking techniques, • Mise en place, prep, production, and station readiness, • Hot and cold kitchen stations, • À la carte cooking, plating, ticket flow, and live service, • Banquet and catering production, • High-volume preparation and plate-up, • Receiving, storage, product rotation, and inventory, • Recipe standards, portion control, and waste awareness, • Menu development, tastings, and specials when appropriate, • Communication between Culinary, Food & Beverage, and other Club departments HOW THE PROGRAM DEVELOPS The experience begins with kitchen fundamentals and progresses into restaurant production, live service, banquet culinary operations, and more advanced kitchen responsibilities. As your skills and confidence develop, you may rotate through additional stations, participate in tastings and menu development, and take greater ownership of your mise en place and station readiness. You will finish the program with a hands-on culinary project developed with Chef based on your interests, demonstrated skills, and opportunities within the kitchen. WHO WE’RE LOOKING FOR This opportunity may be a strong fit if you: • Are currently enrolled in or recently completed a culinary arts or related hospitality program, • Want meaningful, hands-on experience in a professional kitchen, • Are eager to learn, practice, ask questions, and receive feedback, • Take pride in organization, sanitation, consistency, and teamwork, • Can work approximately 35–40 hours per week, including evenings and weekends based on Club operations, • Are prepared to meet the physical and scheduling demands of a working kitchen, • Bring a professional, dependable, and positive approach to the team ACADEMIC CREDIT Pine Hollow will work with participating students and their academic institutions to complete reasonable documentation needed for academic credit, including verification of hours and required employer evaluations. Requirements:

Job DescriptionBenefits: • Employee discounts, • Opportunity for advancement, • Paid time off, • Training & development Backyard Masters has been Long Island’s most trusted and fastest growing outdoor living design center. With over 40+ experience, we are a one-stop-shop for swimming pools, hot tubs, saunas, outdoor structures, outdoor furniture, outdoor kitchens, and more! We will be interviewing qualified candidates for the position of Sales Professional at our retail showroom located at 912 Broadhollow Rd, Farmingdale, NY 11735. Our ideal candidate will have a solid background of big-ticket retail sales. Compensation ranges from 65k-100k+ for this position based on your experience and ability to achieve sales goals. Majority of salary is commission based. We expect a high level of productivity, efficiency, and accuracy. Must operate at a very high level of customer service AND sales/profitability. Must coordinate with all related department to ensure streamlined operations. The Sales Professional must be willing to learn this industry and possess the confidence to offer professional advice. Knowledge of the swimming pool, hot tub or outdoor furniture industry is highly preferred. We are a seasonal, fast-paced business. Our busiest months are March to August. Weekends are our busiest days - candidate must be willing to work on Saturdays and Sundays.

Job DescriptionBenefits: • Employee discounts, • Paid time off Backyard Masters has been Long Island’s most trusted and fastest growing outdoor living design center. With over 40+ experience, we are a one-stop-shop for outdoor furniture, outdoor kitchens, outdoor structures, swimming pools, hot tubs, saunas, and more! We will be interviewing qualified candidates for the position of Furniture Sales Professional at our retail showroom located at 912 Broadhollow Rd, Farmingdale, NY 11735. Our ideal candidate will have a solid background of big-ticket retail sales. Compensation ranges from 65k-100k+ for this position based on your experience and ability to achieve sales goals. Light administrative duties such as data entry, tracking inventory and organizational tasks are expected. Majority of salary is commission based. We expect a high level of productivity, efficiency, and accuracy. Must operate at a very high level of customer service AND sales/profitability. Must coordinate with all related department to ensure streamlined operations. The Sales Professional must be willing to learn this industry and possess the confidence to offer professional advice. Knowledge of the outdoor furniture industry is highly preferred. We are a seasonal, fast-paced business. Our busiest months are March to August. Weekends are our busiest days - candidate must be willing to work on Saturdays and Sundays. Very flexible schedule during the off-season is available!

Job Description CloudFirst is a leading managed cloud, cybersecurity, and infrastructure services provider focused on helping midsize enterprises modernize operations, improve resiliency, and accelerate business growth. This is an exciting opportunity for an experienced Senior Account Manager to join a growing and scaling organization where your contributions will have a direct impact on the success of the business. You’ll join an engaged, collaborative team of professionals and a values-driven culture that rewards initiative, accountability, and results. CloudFirst offers a comprehensive health benefits package, including a 4% 401(k) company match with immediate vesting and a Flexible Time Off (FTO) program. THIS IS A REMOTE POSITION. Position Summary: The Sr. Account Manager (Sr. AM) owns CloudFirst's relationships with a portfolio of approximately 50-75 strategic accounts. The Sr. AM is accountable for two separate targets: maintaining 100% net revenue retention (NRR) across the portfolio, and adding $5,000 in net new monthly recurring revenue (MRR) each month on top of that through upsell, cross sell, account expansion, deeper account penetration, referrals, and partner opportunities. This is a consultative, relationship-led role. The Sr. AM learns each customer's business and infrastructure well enough to anticipate what they will need next, and brings in Solution Architecture, Service Delivery, and partner resources to deliver it. Key Responsibilities: Strategic account ownership • Serve as the primary relationship owner and escalation point for each account in the portfolio, • Maintain a written plan for each account covering business objectives, current services, decision makers, renewal dates, risks, and growth opportunities, reviewed at least quarterly, • Build relationships at every level of each account, including executive sponsors such as the CIO and CFO, so no account depends on a single contact, • Lead quarterly business reviews (QBRs) covering service performance, account health, and upcoming needs, tied to the customer's business goals, • Manage renewals well ahead of expiration, from terms through signature, and use each renewal to review service fit and introduce additional services Retention and account health • Maintain 100% NRR by monitoring account health (service usage, satisfaction, support ticket trends, and executive engagement) and acting on risk early, • Lead recovery plans for at-risk accounts with Service Delivery, Support, Solution Architecture, and Finance, and follow through on every commitment made to the customer Growth and expansion • Deliver $5,000 in net new MRR each month, separate from the NRR target, through upsell, cross sell, and expansion of existing services, • Increase account penetration by identifying divisions, sites, subsidiaries, and workloads CloudFirst does not yet support, and building relationships with the people who own them, • Introduce customers to the full CloudFirst portfolio where it fits, including IBM Power (IBM i and AIX), x86 and open virtualization, private and hybrid cloud, Microsoft cloud, data protection and disaster recovery, and managed security services, • Partner with Solution Architects to scope and quote new services, and own the commercial process through signature, • Generate referrals from satisfied customers, and work with Marketing to develop customer references and case studies, • Co-sell with CloudFirst's technology and channel partners where applicable, coordinating with the Channel and Partner teams on joint and partner-sourced opportunities, • Find new ways to grow the business, such as repeatable expansion plays or common gaps across customer environments, and share them, along with customer feedback and competitive intelligence, with Account Management, Sales, and Marketing leadership, • Maintain an accurate pipeline and a reliable monthly and quarterly forecast in Salesforce Compensation & Work Schedule: • Base salary: $90,000-$125,000, • On target earnings (OTE): $150,000-$200,000+, base plus incentive compensation tied to monthly net new MRR and NRR targets, • Travel: Approx 20% for customer meetings, QBRs, and partner events as needed, • Full time, benefits eligible position Education & Experience: • Bachelor's degree preferred but not required, • 5 or more years in account management, customer success, or B2B sales, including at least 3 years managing a quota-carrying portfolio of strategic or mid-market accounts with a record of meeting or exceeding targets, • Experience in a managed services, cloud, MSP, or IT infrastructure environment required, • Experience co-selling with technology vendors or channel partners preferred, • Advanced Salesforce experience managing accounts, pipeline, and forecast strongly preferred. MEDDPICC experience a plus, • Experience using AI tools for account research, meeting preparation, and pipeline analysis, and discussing AI adoption and its infrastructure requirements with customers, a plus Required Skills & Competencies: • Strong ownership of retention and growth results: identifies problems early, drives them to resolution, and delivers on commitments, • Consultative selling skills and sound business judgment: able to understand a customer's business and infrastructure, connect it to the right CloudFirst services, and build a business case executives will approve, • Executive presence and strong negotiation skills with C-level and senior IT leaders on renewals, multi-year agreements, and expansions, • Organized and disciplined across complex accounts with long sales cycles and multiple contacts, • Working knowledge of cloud infrastructure, data protection, disaster recovery, and security. Familiarity with IBM Power (IBM i, AIX) or Microsoft cloud is a strong plus, • Self-directed and able to deliver consistent results in a remote role Alignment with CloudFirst Values: At CloudFirst, how we work is just as important as what we deliver. Team members are expected to align their approach to work with CloudFirst’s core values, including: Customer Focus: We are customer-centric in everything we do. Placing our clients at the heart of every decision. Will-Do Attitude: We embody a Will-Do Attitude. Approaching every challenge as an opportunity to show value to our clients. Collaboration: Collaboration defines how we work. We are team players committed to working together with responsiveness, support, and a shared purpose. Equal Employment Opportunity Statement: CloudFirst is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Job Description We're hiring! Customer Success Agent role — West Babylon, NY We're growing, and we're looking for our next Customer Success team member to join us in-office. In this role, you'll be the go-to person for our customers — answering calls, helping walk-ins at the counter, managing orders, and making sure returns and refunds are handled smoothly and fairly. You'll also help keep our product info and knowledge base accurate so customers always get the right answer, fast. This isn't just a support role — it's a growth path. You'll start by learning the fundamentals of how we take care of our customers, then grow into owning more of the process: streamlining how we work, picking up new tools, and eventually helping us build smarter, AI-assisted ways of doing things. We're looking for someone who's a clear communicator, detail-oriented, dependable, and good under pressure — someone who genuinely cares about getting customers to a great outcome. We live by a few simple values: take care of each other, create ecstatic customers, practice radical candor, move quick without hurrying, and keep innovating. Sound like you? Message me for more information! Responsibilities: Ticketing & Order Support • Master the Gorgias / Alhena ticket workflow and BigCommerce order management, • Independently handle routine customer communication, order support, and inbound calls, • Must be able to handle the walk-in customers that come to the counter Refunds & Returns • Own the refund process end-to-end — returns, exchanges, and refunds within approved guidelines, • Streamline the refund experience for customer satisfaction Product Content & Knowledge Base • Keep product content and the knowledge base (FAQs, canned responses) accurate and current across BigCommerce and Gorgias / Alhena Growth & Development • Deepen product knowledge and handle more complex customer scenarios over time, • Build toward independence by developing new AI-assisted workflows using experience gained on the job Qualifications & Skills: • Minimum Education Requirement: High school diploma or equivalent., • Customer service experience preferred., • Excellent written and verbal communication skills, with the ability to build rapport, project a professional tone, and provide clear, concise information., • Strong interpersonal skills and the ability to work effectively with both internal and external customers., • Customer-focused approach with the ability to communicate clearly and empathetically across phone, email, and chat., • Ability to professionally de-escalate and resolve customer concerns., • Strong attention to detail and accuracy, particularly in order handling, refunds, and product/pricing information., • Good memory and ability to retain and apply information effectively., • Strong multitasking, organizational, and prioritization skills in a fast-paced environment., • Strong ownership and follow-through, including reliable follow-up on open tickets and customer commitments., • Effective cross-functional collaboration with Sales, Warehouse, and the Operations Support Team., • Proficient in computer and data entry skills, including Microsoft Word, Excel, Outlook, Internet Sales, and related systems., • Comfortable learning new tools and adapting to evolving workflows, including Gorgias, Alhena, and AI-assisted processes., • Demonstrates sound judgment in determining when to resolve an issue independently and when to escalate it., • Dependable attendance and punctuality., • Demonstrates a strong work ethic and aligns with the company’s core values., • Treats all team members with professionalism and respect. Benefits: • Medical, dental, and vision insurance, • Life insurance, • 401(k), • Paid holidays, • Paid vacation, sick time/personal time off, • Employee discount program, • Employee Assistance Program (EAP), • Flexible Spending Account, • Health Savings Account

Communication & Reporting: Maintain timely communication with the Venue Operations team and venue staff, relay concerns, and provide feedback for improvement. Additional dates will be assigned based on ticket sales and venue scheduling. A strong communicator who can confidently engage with guests an

Job Description Job Title: Office Coordinator Location: Brooklyn, NY Job Type: Contract Duration: 13 Weeks Shift & Schedule: Day Shift | 9:00 AM – 5:00 PM | Monday – Friday | 40 Hours/Week Local Candidates Required: Yes Traveler Candidates Required: No Pay Rate: $21 – $22/hr Position Overview We are seeking an Office Coordinator to manage patient records, insurance information, scheduling, administrative documentation, and departmental office operations. Required Qualifications Associate’s Degree required. Minimum 3 years of experience as an Office Coordinator. High School Diploma or equivalent. Microsoft Office Suite experience. Experience handling confidential patient information and medical records. Experience with insurance verification, authorization, and medical documentation. Strong typing, word processing, filing, correspondence, and administrative skills. Strong organizational, communication, and reconciliation skills. Ability to manage multiple administrative responsibilities and work across departments. Willingness to float to all departments. English language proficiency required. Preferred Qualifications College graduate preferred. Knowledge of coding and ICD-9 preferred. Responsibilities Collect and accurately document patient and insurance information. Obtain insurance verification, certification, and authorization information. Prepare and maintain confidential patient records and departmental documentation. Enter confidential patient information into Spectra-Soft and Eagle systems. Obtain medical records, reports, and documentation for therapists. Prepare and verify daily schedules and sign-in sheets. Assist with typing, word processing, correspondence, and administrative projects. Manage office supply inventory and assist with supply needs. Sort and distribute mail and departmental documents. Collect cash payments, issue receipts, and reconcile transactions. Maintain organized departmental filing systems and patient chart files. Coordinate patient callbacks, follow-ups, and charge ticket reconciliation. Prepare and verify daily charge tickets/vouchers with required patient, account, diagnosis, insurance, and coding information. Assist with daily batching and coding of vouchers and maintain reconciliation logs.

Job DescriptionBenefits: • Health insurance, • Paid time off, • Training & development, • 401(k) matching, • Bonus based on performance, • Employee discounts Upstream Hospitality Group is a growing restaurant group with multiple hospitality concepts across Long Island, NYC, and beyond. We are excited to share that we are growing our Tap Room concept across Greater Long Island and NYC, and we are looking for experienced Restaurant Operations Managers to join our team. We are seeking hands-on, guest-facing restaurant leaders who are passionate about hospitality, team culture, and strong daily operations. This role is ideal for hospitality professionals who enjoy leading from the floor, supporting both FOH and BOH teams, creating great guest experiences, and helping bring the Tap Room culture to life as we continue to grow. Key Responsibilities • Lead and support daily restaurant operations to ensure smooth shift execution., • Be visible and guest-facing during service, creating a positive and consistent guest experience., • Maintain Tap Room standards for hospitality, food quality, cleanliness, safety, and service., • Coach, train, and develop team members through daily feedback and hands-on leadership., • Support kitchen operations, including line readiness, ticket times, prep standards, food quality, sanitation, and communication between FOH and BOH., • Respond quickly and professionally to guest and team member concerns., • Monitor labor, staffing, sales, and overall shift performance., • Support cash handling, deposits, manager paperwork, and required administrative tasks., • Assist with hiring, onboarding, training, and developing team members., • Communicate maintenance issues, operational needs, and service opportunities to the General Manager and leadership team., • Ensure company policies, safety standards, and compliance expectations are followed. Ideal Candidate Background • Experience in fast casual, full-service, or high-volume restaurants preferred., • Brings a strong passion for hospitality and understands how guest-facing leadership supports Tap Room culture., • Strong understanding of both front-of-house and kitchen operations., • Strong communication, coaching, and problem-solving skills., • Ability to support, motivate, and hold team members accountable., • Food safety knowledge or certification preferred., • Flexible schedule required, including nights, weekends, and holidays. What Success Looks Like • Tap Room culture is represented through genuine hospitality, teamwork, pride, and a strong guest-first approach., • Daily shifts run smoothly with strong communication between FOH and BOH., • Team members are coached, supported, and held accountable to Tap Room standards., • Food quality, service standards, cleanliness, and safety expectations are consistently maintained., • The restaurant is prepared for service, with strong line readiness, staffing, and operational execution., • The Restaurant Operations Manager is a visible, hands-on leader who supports the team and helps the business grow. Compensation & Benefits • 401(k) with company match, • Health Care Benefits : Medical, Dental, Vision, • Paid time off, • Flexible scheduling, • Complimentary team member meals, • Employee discounts, • Opportunities for advancement

Job DescriptionBenefits: • Free uniforms, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance, • Wellness resources, • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance About Us: At 1-Tom-Plumber Long Island, our mission is simple: protect homes, deliver exceptional service, and grow pros into leaders. We do it by combining diagnostics, sales, and service into one seamless experience that gives clients clear choices and real solutions. We’re not “just another plumbing company” – we’re the emergency plumber Long Island calls first, backed by a bold brand, a proven process, and a protection-first mindset. We’re hiring a Senior Sales & Service Plumbing Technician who wants to win, learn, grow, and teach. Someone who takes pride in their craft, radiates humble confidence, and holds themselves to a higher standard than any boss ever could. You’ll wear the pink & black as a top producer, mentor, and field leader – setting the bar for how our clients are treated and how our team performs. The Role: This is more than a plumbing job. It’s a high-accountability, high-upside field leadership role. You’ll run complex residential service calls, lead by example on diagnostics and option-based selling, and help sharpen the rest of the team through real-time support and training. You’ll be expected to consistently hit serious numbers each month while living our values: • Revenue: $40,000–$50,000+, • Membership conversion: 10%+, • Average ticket: $700+, • Reviews: 10+ 5-star Google reviews, • Opportunity conversion: 85–90% with rare callbacksYou’ll partner closely with dispatch and operations, protect our reputation on every call, and help develop newer techs into true professionals. For the right person, this role is a direct path into Manager-on-Duty / field leadership, but the non-negotiable is this: be a protector, stay on call (mentally) until it’s fixed, and bring the energy. In Your First 12 Months, You’ll Focus On: • Delivering 5-star client experiences on 3–4 high-quality calls per day through expert diagnostics, clear communication, and clean work., • Consistently hitting revenue, membership, and review targets while honoring our ground rules: Service > Sales. Integrity > Revenue. People > Profit., • Leading from the field – supporting techs in real time on estimates, troubleshooting, and options so they can close confidently and profitably., • Owning your craft and your numbers: knowing your revenue, gross profit, memberships, and reviews without needing a reminder., • Participating in weekly team meetings, weekly tech training, and regular 1:1s to sharpen skills and help shape the standard for the whole shop., • Taking a fair share of after-hours work (minimum 1 night per week and 1 weekend per month) and showing up as the steady hand clients and teammates can count on.Who You Are:, • Protector mindset. You take responsibility for the client, the job, and the outcome. You don’t clock out mentally until it’s truly handled., • Humble confidence. You know your stuff, listen first, and let your work and numbers speak for you. No ego, no drama., • Sales-minded technician. You believe options, education, and prevention are how you serve – and you’re comfortable asking for the business., • Teacher and teammate. You enjoy showing others the “why” behind the work and raising the bar for the whole crew., • Calm and composed under pressure. Emergencies, after-hours calls, and tough diagnoses don’t rattle you., • Tech-savvy and organized. Comfortable with tablets, mobile apps, and dispatch software to keep jobs, photos, and notes tight.Minimum requirements:, • 3+ years of residential / commercial service plumbing (not just new construction)., • Clean MVR, background friendly to entering clients’ homes., • No smoking in uniform or company vehicles., • Willing to work Monday–Friday plus the required after-hours rotation in Long Island (Nassau & Suffolk).Pay Rate: This role is built for six-figure performers. • Base pay: Competitive hourly rate (commensurate with experience) plus consistent overtime from after-hours and weekend shifts., • Incentives (Plumbing Protector Program):, • Quarterly bonus for top-tier protectors., • Activity-based bonuses for water mitigation leads, memberships sold, 5-star reviews, and recruiting other great plumbers., • Realistic Year 1 total compensation: $120,000–$150,000 for high performers who hit targets., • Benefits: Health, dental, 401(k) with match, PTO, company events, take-home truck, company credit card, uniforms, tablet, and most tools provided.If you’re a service pro who wants to be paid like a top performer, held to a serious standard, and given the platform to lead and teach, this is your shot. Apply with a short note on your best month ever (revenue + reviews) and why you’re ready for a higher bar.*

Job Description Are you a results-driven leader who thrives on developing high-performing teams and delivering exceptional guest experiences? Join Factory Direct Enterprises LLC, one of the largest licensees of Ashley Furniture, and take your leadership career to the next level. With competitive compensation, a culture focused on growth, and a strong support system, this is your opportunity to make a lasting impact. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025. About Us FDE represents Ashley, the number one selling furniture brand in the world and the leading retailer of furniture and bedding in the United States. Compensation and Benefits We offer one of the most comprehensive compensation and benefits packages in the industry: • Base salary ranging from $60,000 to $70,000, depending on experience and store assignment, • Annual bonus opportunities with the potential to earn up to $72,540 additional pay, based on performance and company success, • Paid 13-week training program through the Ashley Sales Academy, • Quarterly and annual performance awards, • 401(k) plan with company match, • Paid time off, holiday pay, and a paid day off for your birthday, • Medical, dental, and vision insurance with plans starting at $25 per week, • Employee discounts on Ashley products, • Referral bonuses of up to $1,000 for successful candidate referrals, • Eligibility for the FDE G3 Profit-Sharing Program, rewarding team members based on company and store performance outcomes Our Culture and Team Member Programs At FDE, we foster a culture of accountability, growth, and recognition. We actively seek employee feedback and invest in meaningful programs to support our team and communities: • Hope to Dream: Every mattress purchase helps provide beds to children in need, • Give a Day: One paid day annually to volunteer with an approved nonprofit organization, • Corporate Chaplains: Confidential support for personal, family, and wellness matters, • Life Resources: Quarterly wellness events on finance, relationships, and health, • Team Member Relief Fund: Financial support for unexpected life events, • SmartDollar: Free financial education and budgeting platform for employees Your Role: Sales Manager As a Sales Manager, you will be responsible for leading, developing, and managing the performance of the sales team. You will create a culture of accountability and success, focusing on driving KPIs, guest satisfaction, and overall store performance. You will lead by example on the sales floor, ensuring team engagement and alignment with company goals and values. You will have a designated 'Home Store' at one of our Long Island East locations; Lake Grove, Farmingdale, Riverhead, Patchogue - with the expectation for you to be flexible in working location according to meet the business need. Key Responsibilities Sales Leadership and Coaching • Lead and execute FDE’s seven critical sales leadership processes, • Manage team staffing levels to align with traffic and sales volume, • Support the onboarding and development of new team members, • Coach and performance manage associates to achieve sales excellence, • Oversee consistent execution of the Ashley Proven Sales Process, • Guide prospecting and follow-up to build a strong pipeline of customers, • Ensure sales practices meet company compliance and quality standards, • Maintain a consistent presence on the sales floor to coach and support staff (Position to Impact) Leadership Development • Apply leadership tools and best practices in daily management, • Attend required training including leadership development and product/vendor sessions, • Mentor future leaders including Assistant Managers, Coaches, and Managers-in-Training Daily Operations and Motivation • Lead energizing morning huddles and coaching scrimmages, • Assign team opportunities and participate in guest interactions, • Review and manage staffing-to-traffic ratios and store KPIs Sales and Performance Metrics • Achieve store sales budgets based on store tier, • Improve sales KPIs including close rate, sales per guest, and average ticket, • Monitor and drive success across categories such as protection plans, sleep products, and financing, • Track Net Promoter Score (NPS) and Total Piece Exception Rate Operational Excellence • Ensure all activities align with the company’s mission, values, and operational standards, • Participate in weekly “Perfect Store Visit” meetings to review store readiness and performance, • Maintain a clean, organized, and guest-ready showroom environment Schedule Requirements • Full-time, minimum of 45 hours per week including weekends, • Availability during holiday periods and business-critical dates, • Two scheduled days off per week, with exceptions during peak periods, • Regular, in-person attendance at the assigned store location is required Qualifications • High school diploma or GED required; associate or bachelor’s degree preferred, • Previous leadership experience in a fast-paced retail environment, • Strong ability to coach, lead, and drive performance through others, • Effective communicator with strong interpersonal and motivational skills, • Ability to foster teamwork and build strong internal relationships, • Highly organized with the ability to adapt to changing priorities, • Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to learn company systems Our Hiring Process We've designed our process to get you from application to offer in 1-2 weeks — no lengthy waiting periods, no unnecessary stages. Step 1 — AI Interview (within 48 hours of applying). Complete a short AI-powered interview, at a time that suits you. No scheduling required — you choose when you do it, and it can be completed within 48 hours of applying. Step 2 — Recruiter Call. A member of the team will reach out to walk you through the role and the business in more detail, answer your questions, and make sure this is the right fit on both sides, then schedule your face to face interview. Step 3 — Hiring Manager Interviews. You'll meet the team. A face to face interview in the store designed to give both parties a thorough and genuine sense of fit. Step 4 — Offer. If it's a match, we move fast. Expect a clear, timely offer without the drawn-out back-and-forth. Job Type Full-time Benefits Health insurance, Dental insurance, Vision insurance, Life insurance, Paid time off, 401(k) with employer match, Employee discount, Paid training program #ANE2