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Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

We are seeking a dedicated and detail-oriented Food Packer to join our team at Mr. Broadway. The ideal candidate will be responsible for reading and fulfilling order tickets, dispatching drivers, ensuring food quality and timely delivery, and coordinating with various prep stations and the front desk. Key Responsibilities: • Read and understand order tickets accurately., • Pack food orders efficiently and accurately according to ticket specifications., • Ensure food quality by inspecting items before packing., • Maintain cleanliness and organization in the packing area., • Dispatch orders and drivers in a timely manner to ensure on-time deliveries., • Coordinate with kitchen prep stations to ensure timely preparation of food items., • Communicate effectively with the front desk team to manage order flow., • Stocking of all necessary food items at the station, keeping inventory levels optimal for smooth operation. Qualifications: • Previous experience in a similar role, preferably in a restaurant or food service environment., • Strong attention to detail and ability to work efficiently under pressure., • Excellent communication and interpersonal skills., • Ability to multitask and prioritize tasks effectively., • Familiarity with food safety and hygiene standards., • Flexible schedule, including evenings and weekends., • Physical ability to stand for extended periods and lift heavy objects

We are seeking a motivated and responsible Assistant Manager / Service Writer to join our busy auto repair shop. This role is essential to both customer service and shop operations. You’ll be the main point of contact for customers, work closely with mechanics, and play a key part in generating sales by presenting and explaining recommended services and repairs. Responsibilities: Greet and assist customers in person and over the phone with professionalism and courtesy. Write service tickets, accurately documenting customer concerns and vehicle needs. Clearly explain repair recommendations to customers and sell services/repairs to meet their vehicle needs. Communicate repair needs between customers and mechanics to ensure accuracy and transparency. Direct mechanics on their next tasks to maintain smooth workflow and productivity. Manage daily office operations, including scheduling, filing, and phone calls. Assist in maintaining excellent customer service and a professional shop environment. Qualifications: Strong communication and sales skills, with the ability to explain repair work confidently. Solid organizational skills and attention to detail. Ability to multitask and remain calm in a fast-paced environment. Prior experience in auto repair, sales, or office management is preferred, but we are willing to train the right candidate who is responsible and eager to learn. Basic computer and phone skills required. Schedule: Monday–Friday: 7:30 a.m. – 5:00 p.m. Saturday: 7:30 a.m. – 12:00 p.m. (noon) Summer Schedule: Every other Saturday off Compensation: Based on experience and qualifications.