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Req ID: 332458 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Smart Hands Supervisor to join our team in Yonkers, New York (US-NY), United States (US). The Smart Hands Supervisor is responsible for the supervision, training, and development of a ~15 member team supporting data center and remote IT infrastructure services across a 24/7/365 hospital environment. This role ensures efficient dispatch and execution of field service requests via ServiceNow, monitors service quality and SLA adherence and drives continuous improvement initiatives. The supervisor manages on-site resources and workload distribution, sets performance objectives, conducts evaluations, and maintains compliance with hospital protocols. Additionally, this position provides cross-coverage for the Smart Hands Dispatcher and the Infrastructure & IDF Supervisor as needed, making flexibility, operational awareness, and leadership critical to success. **This role requires working onsite daily at our client's facility and requires employee to be fully COVID and flu vaccinated on or before start date, to the extent required by applicable law. Only candidates local to Yonkers, NY will be considered for this role. Key Responsibilities • Team Supervision & Leadership, • Provide day-to-day supervision for 15 field technicians delivering Smart Hands support across multiple sites., • Oversee training, onboarding, skills development, and coaching aligned to team goals and technical requirements., • Set clear performance objectives, conduct staff evaluations, and manage performance improvement plans as needed., • Develop and manage working and on-call rosters, ensuring adequate coverage at all times including holidays and after-hours., • Oversee ticket dispatch, field technician assignments, and task prioritization using ServiceNow., • Coordinate with NOC, network engineering, and project teams to align field activities with technical directives., • Track work orders in real time, adjust assignments based on urgency or technician availability, and ensure timely completion., • Backfill Dispatcher role when needed, managing ticket queues and communications with stakeholders, • ServiceNow & SLA Oversight, • Monitor ticket accuracy, SLA compliance, and closure metrics within ServiceNow., • Conduct periodic audits and reporting to identify trends, gaps, and workflow improvements., • Escalate critical issues and coordinate with leadership or external vendors for urgent resolution, • Cross-Coverage & Support, • Serve as backup to the Infrastructure & IDF Supervisor, supporting 800+ IT closets and modular infrastructure tasks as needed, • Reporting & Communication, • Generate and distribute daily/weekly/monthly activity and performance reports., • Provide operational insights to leadership, including staffing needs, training gaps, and incident trends., • Act as a liaison between Smart Hands, Facilities, NOC, Engineering, and other stakeholder teams. Basic Requirements • 2+ years of experience managing or supervising technical field service teams (hospital environment preferred)., • Demonstrated ability to coach, mentor, and evaluate technical staff performance., • Familiarity with managing shift schedules, on-call rotations, and emergency response planning., • Experience with ticketing/reporting systems; ServiceNow experience strongly preferred., • Strong organizational, conflict resolution, and multitasking skills., • Ability to lift 50 lbs., work on ladders, and operate in physically demanding environments., • Reliable transportation and a clean, insurable driving record., • COVID-19 and flu vaccination (required for access to clinical facilities), • CompTIA A+, Network+, or Cisco CCNA., • Experience using cable testers, fiber/copper diagnostic tools, or environmental monitors., • Strong proficiency in Microsoft Excel, Word, PowerPoint., • Skilled in creating reports, dashboards, or operational performance summaries., • Ability to communicate clearly across technical and non-technical teams., • Visio or AutoCAD knowledge a plus for layout documentation. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $89,000 - $110,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. #INDICS About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, . NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Product Operations Manager \n Location: New York City, NY (In-Office)\n Employment Type: Full-Time\n Salary Range: $120,000 – $155,000, commensurate with experience \n About LoanBud \n LoanBud is a rapidly expanding financial technology platform dedicated to SBA financing, connecting entrepreneurs to a nationwide network of lenders. We build software and processes that remove friction from small-business lending and help entrepreneurs move faster, with greater certainty, through complex financing decisions. \n Position Overview \n LoanBud is hiring a Product Operations Manager to sit at the intersection of product vision, execution, and quality. This role is responsible for translating C-suite product vision into clear requirements, ensuring exceptional product quality through rigorous QA, and continuously improving user journeys across internal tools and customer-facing software.\n \n This is a hands-on role for someone who thrives in the details—someone who can test, validate, and refine software for long periods without losing focus. You will play a critical role in ensuring that every release is clearly defined, thoroughly tested, well-documented, and successfully rolled out to teams of 50+ users. \n Key Responsibilities \n Product Requirements & PRDs \n -\tTranslate leadership vision and business needs into clear, structured Product Requirement Documents (PRDs).\n -\tDefine workflows, edge cases, constraints, success metrics, and acceptance criteria.\n -\tMaintain a clear source of truth for product requirements and decisions. \n Jira Ticketing & Delivery Support \n -\tBreak PRDs into well-scoped Jira tickets with detailed acceptance criteria.\n -\tMaintain backlog clarity, ticket hygiene, and sprint readiness.\n -\tAct as the day-to-day bridge between Product, Engineering, and Operations. \n Quality Assurance (QA) & Testing \n -\tOwn end-to-end QA across features, releases, and workflows.\n -\tCreate and execute test plans, test cases, and regression testing procedures.\n -\tPerform deep, methodical testing across long sessions, identifying edge cases and inconsistencies.\n -\tEnsure features are production-ready before release—not after issues surface. \n UX & User Journey Optimization \n -\tContinuously review and optimize user journeys across internal and external tools.\n -\tIdentify friction points, unclear flows, and usability issues.\n -\tPartner with Design and Engineering to improve clarity, efficiency, and adoption. \n Implementation & Internal Rollouts \n -\tLead readiness and rollout efforts for new features and systems across teams of 50+ users.\n -\tCoordinate training, documentation, and internal communications ahead of launches.\n -\tEnsure new functionality is understood, adopted, and used correctly. \n Documentation & Enablement \n -\tCreate and maintain product documentation, SOPs, release notes, and internal guides.\n -\tCapture recurring questions and convert them into durable documentation.\n -\tEnsure Credit, Operations, and Customer-facing teams are prepared for product changes. \n Customer & Support Mindset \n -\tApproach product work with a customer-success and support-oriented mindset.\n -\tReproduce reported issues and investigate root causes.\n -\tFeed real-world usage insights back into product improvements. \n Requirements \n -\t5+ years in Product Operations, Product Delivery, Technical Business Analysis, or similar roles.\n -\tProven experience writing PRDs, Jira tickets, and acceptance criteria.\n -\tDemonstrated ability to perform deep, sustained QA testing with extreme attention to detail.\n -\tExperience rolling out new software or systems to teams of 50+ users.\n -\tStrong understanding of UX principles and user journey optimization.\n -\tComfortable working closely with developers and understanding system behavior (no coding required).\n -\tExcellent written and verbal communication skills.\n -\tHighly organized, methodical, and reliable. \n Nice to Have \n -\tExperience in fintech, lending, or regulated software environments.\n -\tPrior customer support or customer success experience.\n -\tExperience coordinating UAT, releases, or internal change management.\n -\tBackground working in fast-growing startups or scale-ups. \n Be Part of Our Growth Story \n Join LoanBud and help build software that works—cleanly, reliably, and at scale. Your work will directly improve product quality, internal efficiency, and user experience, while advancing our mission to empower entrepreneurs to gain access to the capital they need to grow.

Overview Mural Group is a startup focused recruiting consulting company partnering directly with the founder of a Series A Fintech company based in NYC. The Role The Product Operations Lead will serve as the primary owner of a complex, white-labeled enterprise relationship, acting as the connective tissue between our client’s product organization and internal teams.You will operate as a strategic partner and mini-GM for the account, owning product intake and prioritization, managing the commercial performance of the relationship, and driving long-term expansion. You will report directly to the COO and be trusted to operate independently with significant executive exposure. Own a Strategic Enterprise Relationship • Serve as the day-to-day and executive point of contact for an enterprise client in the insurance and financial industry., • Build trusted relationships across product, technology, operations, compliance, and executive stakeholders, • Navigate complex enterprise decision-making and align stakeholders with differing priorities Lead Product Operations & Client Interface • Act as the translation layer between the client’s product organization and internal product, engineering, and delivery teams, • Intake, evaluate, and prioritize product and technical requests, • Distinguish between contractual obligations, strategic opportunities, and non-essential requests, • Manage scope, expectations, and timelines while protecting internal teams from unnecessary noise Commercial & P&L Ownership • Own the financial performance of the account, including revenue forecasting, margin awareness, and cost-to-serve, • Identify opportunities to expand the relationship through new features, services, or use cases, • Partner with leadership to support renewals, expansions, and pricing conversations Who You Are • 5–8+ years of experience in enterprise SaaS, fintech, insurtech, financial services, consulting, investment banking, or private equity, • Experience working closely with product and engineering teams in a platform, API, or white-labeled product environment, • Background in insurance or financial services, is strongly preferred, • Strong technical and/or product fluency, • Comfortable navigating ambiguity and making judgment calls independently, • Strong executive presence with the ability to influence senior stakeholders, • Commercially minded, with experience driving expansion and managing revenue performance, • Exceptionally organized, structured, and proactive Mindset • You think like an owner, not a ticket-taker, • You’re comfortable pushing back when needed — diplomatically and thoughtfully, • You enjoy building clarity in complex environments, • You thrive in roles with high trust, autonomy, and accountability

Job Description: We’re looking for hungry, ambitious, and career-minded individuals to join our high-performing sales team in the heart of NYC’s Diamond District. At TraxNYC, your income is directly tied to your hustle — this is a commission-based role, so the more you put in, the more you get out. If you're looking to break into the luxury jewelry industry and build a long-term career with a top-tier brand, this is your opportunity. Check out our Team & Workspace here: As a Luxury Jewelry Sales Specialist, you'll be responsible for driving sales through online platforms, handling customer inquiries, closing deals, and managing orders from start to finish. You’ll work closely with our internal teams to ensure a seamless client experience, whether it’s for a ready-made piece or a fully custom design. While this role is primarily focused on online sales, if a customer you've been working with visits the showroom in person, you’ll be responsible for assisting them directly to ensure continuity and personalized service. As you grow in the role, there is strong potential to move into regular in-store sales and client-facing operations. Key Responsibilities: • Manage and convert inbound online leads into closed sales, • Respond to client inquiries across platforms (website, Instagram, email, etc.), • Guide customers through jewelry selection, customization, and order processing, • Build and maintain strong client relationships for future business, • Collaborate with design and production teams to ensure accurate order fulfillment, • Maintain clear communication and organized records throughout the sales cycle, • Assist your online clients in person if they visit the showroom Requirements: • Proven sales experience (luxury, retail, or commission-based preferred), • Strong written communication and online customer service skills, • Professional appearance and business etiquette, • Full-time availability: 8-hour shifts, 5 days/week, • Shifts may vary between 10:00 AM – 6:00 PM (morning) and 2:00 PM – 10:00 PM (evening), • Scheduled days and shifts will vary week to week, • Highly motivated, self-disciplined, and eager to grow Bonus Points For: • Experience in jewelry, luxury retail, or custom goods, • Background in high-ticket online sales or e-commerce, • Familiarity with NYC’s Diamond District or fine jewelry industry, • Experience using monday.com or similar workflow/project management tools Compensation & Growth: • Commission-based pay starting at 12% of profits — no cap on earnings, • Realistic income potential: $60,000–$120,000+ annually, depending on performance, • Paid time off + employee discount, • High volume of inbound leads and online traffic, • Opportunity to transition into in-store, high-end client sales as you grow If you're looking for more than just a sales job — and you're ready to build a lasting career in the luxury space — we want to hear from you. The path is there. How far you go depends on how hard you work. Check out our social media below Instagram: TikTok: YouTube: Facebook: Twitter/X:

Customer Experience Operations Manager Location: New York, NY (On-site) Department: Customer Experience / Operations / Product Reports To: COO / Head of Operations Company Description Swish Breaks is the fastest-growing sports entertainment and live shopping company built by a team of passionate sports enthusiasts. With 80+ employees and over 90,000 orders fulfilled each month, we’re redefining the sports collectibles experience through live-streamed entertainment, world-class ops, and an incredible customer community. As we scale, we are investing heavily into the customer experience side of the business — developing better systems, tighter feedback loops, new tools, and an elite support operation that matches the pace of our growth. Role Description We are seeking a Customer Experience Operations Manager to build, own, and scale Swish Breaks’ customer experience function from the ground up. This is a foundational, highly cross-functional role — you will work closely with Operations, Product, Engineering, and Leadership to design the full end-to-end customer journey across support, issue resolution, product improvement, and overall experience. You will be the first dedicated leader in this function, responsible for building the systems, structure, and processes that enable Swish Breaks to deliver the best customer experience in the live shopping industry. As the function scales, you will also have the opportunity to build and lead a small team (1–2 people initially). This role is on-site in New York, NY. Key Responsibilities Customer Experience Strategy & Ownership • Build the full customer support and success strategy from scratch, • Own the design of end-to-end customer workflows, from ticket handling to escalations, • Create systems and processes that ensure consistently high customer satisfaction, • Work daily with the Operations team to identify root causes of issues and eliminate friction, • Partner closely with Product & Engineering to design tools, features, and improvements based on customer feedback, • Translate customer pain points into actionable insights for senior leadership, • Select and implement support tools, ticketing systems, macros, automations, and reporting frameworks, • Develop internal documentation, knowledge bases, and standard operating procedures, • Personally handle top-tier issues, escalations, and unique customer situations, • Improve issue resolution speed and accuracy through structured processes, • Potential to hire and manage 1–2 customer support specialists as demand grows, • Train, coach, and develop team members to uphold Swish-level service standards Qualifications Required • 3–7+ years of experience in customer success, customer support, or CX operations, • Experience building processes, systems, or CX infrastructure from scratch, • Strong operational mindset with the ability to design scalable workflows, • Excellent written and verbal communication skills, • Empathetic, customer-obsessed, and solutions-oriented, • Experience working cross-functionally with Product, Engineering, and Operations, • Ability to thrive in a fast-paced, ambiguous, rapidly evolving environment, • Experience in e-commerce, live shopping, marketplaces, or high-volume support environments, • Prior experience selecting or implementing CX tools (Zendesk, Gorgias, Intercom, etc.), • Startup or early-stage company experience Compensation Salary range: $70,000 – $110,000, depending on experience. What We Offer • Opportunity to build an entire customer experience function from the ground up, • A dynamic, energetic environment in a rapidly growing sports entertainment company, • Collaboration with senior leadership and cross-functional teams, • Room for future team-building and leadership expansion, • Competitive compensation and growth opportunities, • Competitive benefits offerings

A company is looking for a Revenue Operations Associate to support the revenue operations team in patient financing account management and process improvement. Key Responsibilities Create, configure, and maintain patient financing accounts in internal systems Manage a ticket queue in HubSpot, ens

A leading entertainment company in New York is seeking a Director, Ticket Operations to oversee ticketing operations for live events across multiple venues.The successful candidate will manage ticketing systems, collaborate with leadership, and strategize revenue-driving techniques.This role require

Penney, you'll: Create an outstanding customer experience by performing operations functions within the store; Change ticket prices and signing on merchandise across the store; Replenish and restock the store; Assist your sales floor peers and leaders by pulling and preparing merchandise to go the f

Penney - JobID: 1097005 [Retail Sales / Team Member] As an Operations Associate at J.Penney, you'll: Create an outstanding customer experience by performing operations functions within the store; Change ticket prices and signing on merchandise across the store; Replenish and restock the store; Assis

Penney - JobID: 1097545 [Retail Sales / Team Member] As an Operations Associate at J.Penney, you'll: Create an outstanding customer experience by performing operations functions within the store; Change ticket prices and signing on merchandise across the store; Replenish and restock the store; Assis

Operations and Inventory Coordinator (Sports Ticketing).A leading sports ticketing company is seeking a detail-oriented Operations and Inventory Coordinator to manage ticket inventory, ensure accurate system processing, and support a highly automated workflow.This role is process-driven, fast-paced

Job Opportunity At Columbia University.Position Summary: Reporting to the Arts Initiatives Director of Programs and Finance, the incumbent oversees box office operations and program administration for the Arts Initiative at Columbia University.Manages the Ticket and Information Center (TIC), the Art

Internship, Spring - Box Office. Ticket Operations department is seeking qualified candidates to fill the position of Box Office Intern.

Job Summary: OGX is seeking a Guest Experience Team Lead to cultivate and foster an engaging, positive, and inspiring environment for our Guests and Team Members. They will oversee a team of about 50 team members responsible for ticket sales, line control, and photo operations. Strong leadership ski

Job Description GUEST SERVICES TEAM MEMBER - Bank of America Winter Village at Bryant Park Sports Facilities Management, LLC LOCATION: NEW YORK CITY, NY DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: SEASONAL PART-TIME (NON-EXEMPT) ABOUT THE COMPANY: Bank of America Winter Village at Bryant Park is a premier event and attraction held annually in the heart of Manhattan. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Bank of America Winter Village at Bryant Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Guest Services Team Member provides the first point of contact for all guests. This individual is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. Positions include hostess, skate rental, bag check, and general guest services. This is a seasonal part-time position based outdoors at the iconic Winter Village at Bryant Park Ice Rink. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Guest Services: • Greet guests and provide information and wayfinding as needed, • Provide courteous and friendly first-in-class service to all guests, • Check in guests and look up ticket information, • Be knowledgeable about facility, • Maintain confidentiality and discretion with guest and team member information, • Professionally resolve guest concerns and complaints and/or direct to appropriate Manager, • Know and enforce the venue policies and procedures, • Fill out bag check tickets, • Take guest's personal belongings and place in bag check area, • Retrieve guest's personal belongings, • Pass out skates to guests, • Return skates to skate racks, • Disinfect skates, • Clean/wipe down skates upon return, • Use skate sharpening equipment to sharpen skates, • Must be willing to test for Fire Guard Certification, • Must be 18 years old or older, • Must be available to work evenings, weekends, and holidays - No exceptions, • Excellent communication skills, both verbal and written, • Ability to maintain focus in a high-volume, fast-paced environment, • Must have excellent guest service skills, • Must be detail-oriented and have outstanding organizational skills, • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations, • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members, • Must work well with others, • Must take personal initiative for the betterment of the team and venue, • Must be able to lift 20 pounds waist high, • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend, • Will be required to operate a computer, tablets, and cell phone, • Facility has intermittent noise Job Posted by ApplicantPro

The Director, Ticket Operations – Internal Properties is responsible for overseeing all ticketing operations and box office functions related to live entertainment including comedy, magic shows, theater, venue tours and other affiliated properties/content. The Director, Ticket Operations will repo

Job Description The Role The Flex Guest Ambassadors at Liberty Science Center are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Flex Guest Ambassador is the heartbeat of the frontline teams that are essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Flex Guest Ambassadors primary areas of focus are to: (1) Engage with guests in a friendly, informed, professional service-oriented demeanor (2) Demonstrate leadership by personally providing excellent customer service at all times (3) Provide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces. Flex Guest Ambassadors report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team. What You’ll Bring Charismatic, energetic, and friendly, your customer-service focus and positivity drives our goal to continuously improve the LSC experience. While you may not be a scientist or technologist, you are interested in the worlds of science and technology and excited by the prospect of working in a Science Center. Along with your customer service expertise, you: ● Enjoy speaking in public and getting to know our visitors. You are excited to work with a diverse population of guests and will present an eager, friendly, service-oriented demeanor ● Take initiative and are quick to solve problems and offer creative solutions ● Work well within a team-based setting. You are comfortable coaching peers and treating guests, coworkers, etc. with respect and professionalism ● Possess strong judgment. You make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor ● Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day ● Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following direction and adjusting to changing policies and procedures ● Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13) What You’ll Do (Essential Functions) Below is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand: ● Personally provide excellent, gold standard customer service at all times in all areas throughout Liberty Science Center ● Greet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directions ● Provide high quality, end-to-end care of LSC guests including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stations ● Cultivate a positive and enriching experience for LSC guests by playing with and engaging guests within galleries, answering questions, and presenting a thorough and accurate knowledge of all LSC offerings including exhibitions, theater shows, events, programs, etc ● Facilitate group check ins and group dining reservations ● Manage crowds and queues calmly and efficiently ● Serve as an advocate for guests while simultaneously promoting the interests of LSC, by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’s ● Oversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spaces ● Present science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needs ● Demonstrate leading performance that sets the standard for others, including stellar attendance and reliability, exceptional guest engagement, and carrying oneself with the utmost professionalism ● Be present and on time for all scheduled shifts ● Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling ● Follow all LSC and departmental policies and procedures ● Leader in safety and cleanliness. Assist with cleaning duties. ● Assist in training of new hires to the highest of service standards ● Provide assistance with special events and programming as needed ● Maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptions ● Accurately input data into LSC’s ticketing system (Tessitura) Desired Knowledge, Skills, and Abilities (KSAs) ● Applied knowledge of superior guest engagement standards ● Outstanding peer modeling, coaching, and training capabilities ● Strong teaming and collaboration skills ● Exceptional communication and de-escalation skills ● Creative and resourceful problem solving skills ● Ability to work well as a team member or independently Preferred Qualifications and Experience Prior success in the delivery of quality customer service in a fast-paced environment is a huge plus! Classification The Flex Guest Ambassador is a regular, part-time position which is non-exempt, according to the Fair Labor Standards Act. This role will be eligible for overtime for work that exceeds 40 hours per week; however, all overtime must be approved in advance by the role’s supervisor. Schedule The Flex Guest Ambassadors are scheduled to meet the needs of the business. This is a flexible position with no guarantee of set hours. It is possible for a Flex Guest Ambassador to be scheduled 0 - 24 hours based on their base availability. Please keep in mind we make every effort to schedule flex guest ambassadors weekly. However, those hours could be reduced if the business slows down. Shifts can range from 4 - 8 hours. This role must have the availability that is documented at the time of job offer. (Current base availability: Minimum of 2 days a week, must include 1 weekend day, and every After Dark. After Dark shifts are every 1st and 3rd Thursdays from 5:30 pm-11 pm) Compensation The Flex Guest Ambassador is compensated at a rate of $18.00/hr. Liberty Science Center also provides generous perks for all eligible part-time employees, including: ● Paid time off ● 25% discount for staff in the LSC store ● 15% discount in the Cosmic Cafe ● LSC Family Membership ● Free Parking Physical/Environmental Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee must also be able to stand for long periods of time while working on the floors. The ability to lift 30 pounds is required. The position requires the ability to walk on concrete floors, climb stairs, bend/lift/stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including walking on uneven ground and being exposed to varied weather elements. **Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent that LSC may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position. LSC’s Work Culture at a Glimpse Liberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment. We are building a culture that is inclusive, positive, and professional and can’t wait for you to be part of our team! Our Environment Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to a terrace with stunning NYC views. Travel This position requires no travel.

Job Description The Role The Guest Ambassadors at Liberty Science Center are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Guest Ambassador is the heartbeat of the frontline teams that are essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Guest Ambassadors primary areas of focus are to: (1) Engage with guests in a friendly, informed, professional service-oriented demeanor (2) Demonstrate leadership by personally providing excellent customer service at all times (3) Provide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces. Guest Ambassadors work part-time and report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team. What You’ll Bring Charismatic, energetic, and friendly, your customer-service focus and positivity drives our goal to continuously improve the LSC experience. While you may not be a scientist or technologist, you are interested in the worlds of science and technology and excited by the prospect of working in a Science Center. Along with your customer service expertise, you: ● Enjoy speaking in public and getting to know our visitors. You are excited to work with a diverse population of guests and will present an eager, friendly, service-oriented demeanor ● Take initiative and are quick to solve problems and offer creative solutions ● Work well within a team-based setting. You are comfortable coaching peers and treating guests, coworkers, etc. with respect and professionalism ● Possess strong judgment. You make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor ● Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day ● Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following direction and adjusting to changing policies and procedures ● Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13) We are building a culture that is inclusive, positive, and professional and can’t wait for you to be part of our team! What You’ll Do Below is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand: * Personally provide excellent, gold standard customer service at all times in all areas throughout Liberty Science Center * Greet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directions * Provide high quality, end-to-end care of LSC guests including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stations * Cultivate a positive and enriching experience for LSC guests by playing with and engaging guests within galleries, answering questions, and presenting a thorough and accurate knowledge of all LSC offerings including exhibitions, theater shows, events, programs, etc * Facilitate group check ins and group dining reservations * Manage crowds and queues calmly and efficiently * Serve as an advocate for guests while simultaneously promoting the interests of LSC, by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’s * Oversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spaces * Present science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needs * Demonstrate leading performance that sets the standard for others, including stellar attendance and reliability, exceptional guest engagement, and carrying oneself with the utmost professionalism * Be present and on time for all scheduled shifts * Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling * Follow all LSC and departmental policies and procedures * Leader in safety and cleanliness. Assist with cleaning duties * Assist in training of new hires to the highest of service standards * Provide assistance with special events and programming as needed * Maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptions * Accurately input data into LSC’s ticketing system (Tessitura) Desired Knowledge, Skills, and Abilities (KSAs) * Applied knowledge of superior guest engagement standards * Outstanding peer modeling, coaching, and training capabilities * Strong teaming and collaboration skills * Exceptional communication and de-escalation skills * Creative and resourceful problem solving skills * Ability to work well as a team member or independently * Stellar attendance and reliability Preferred Qualifications * Prior success in the delivery of quality customer service * Experience working in a fast-paced environment * Minimum age requirement: 18 years Schedule All Ambassadors must be able to work a flexible schedule, including early mornings, evenings, holidays, and weekends, as business needs require. The Guest Ambassador will work an average of 4 days per week. Shifts can range from 4 to 8 hours; Ambassadors usually work 16-32 hours per week on average. Ambassadors MUST have availability Wednesday through Sunday, including the availability to be scheduled some evenings (typically Wednesdays and Thursdays) and Monday holidays. Compensation The Guest Ambassador is compensated at a rate of $18.00/hr. Liberty Science Center also provides perks for all eligible part-time employees, including: ● Paid time off ● 25% discount for staff in the LSC store ● 15% discount in the Cosmic Cafe ● LSC Family Membership ● Free parking Classification The Guest Ambassador is a part-time position which is non-exempt, meaning this role is eligible for overtime for work that exceeds 40 hours per work week; however, all overtime must be approved in advance by the role’s supervisor. Physical/Environmental Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee must also be able to stand for long periods of time while working on the floors. The ability to lift 30 pounds is required. The position requires the ability to walk on concrete floors, climb stairs, bend/lift/stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including walking on uneven ground and being exposed to varied weather elements. **Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent that LSC may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position. LSC’s Work Culture at a Glimpse Liberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment. Our Environment Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to a terrace with stunning NYC views. Travel This position requires no travel.

Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior IT Specialist Task Order: HBITS-07-14370 Agency: State of New York – Office of Addiction Services and Supports Location: Hybrid – Brooklyn, NY Duration: 30 Months Rate: Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day trouble tickets, as well as providing teleconference/video conference support to agency staff. Qualifications • IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer., • Senior (5–7 years): Candidate is able to work independently, without assistance, and provides guidance to others. May have an advanced education., • 6.5 years of technical experience in end-user desktop troubleshooting and support., • 6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity., • 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)., • 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems., • 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators., • 4 years of experience managing and prioritizing support calls., • Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Proven ability to work independently and manage multiple technical priorities in a fast-paced environment., • Strong interpersonal and communication skills, especially in supporting executive or administrative users., • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset., • Knowledge of ITSM workflows, ticket escalation, and documentation best practices., • Understanding of information security and compliance standards such as HIPAA/HITECH.Work Environment, • Hybrid schedule with both on-site and remote support duties., • Collaboration with internal IT teams and external vendors for incident resolution and project coordination., • Résumé, • Copy of candidate identification (driver’s license, passport, visa if applicable), • Degree/certifications (if applicable), • Three professional references, • Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR vPx1z4HXet

Job DescriptionAbout MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Help Desk Supervisor is a leadership role responsible for overseeing the daily operations of the IT Help Desk team. This position ensures timely and effective technical support for end-users, maintains high service standards, and drives continuous improvement in support processes. The supervisor will manage staff, monitor performance, and serve as a key liaison between the IT Help Desk and other departments. Responsibilities • Lead and supervise the Help Desk team, including scheduling, training, and performance management., • Ensure timely resolution of technical support requests via phone, email, and ticketing system., • Monitor ticket queues and prioritize issues based on urgency and impact., • Develop and enforce Help Desk procedures, standards, and documentation practices., • Provide hands-on technical support and escalation for complex issues., • Collaborate with IT leadership to identify trends and implement process improvements., • Maintain inventory of support equipment and software licenses., • Coordinate with vendors and third-party support providers as needed., • Track and report on Help Desk metrics, including response times, resolution rates, and customer satisfaction., • Support onboarding and offboarding processes for IT equipment and access., • Ensure compliance with IT policies and security protocols., • Foster a customer-focused culture and promote continuous learning within the team. Requirements • Proven experience in IT support or Help Desk operations., • Strong technical knowledge of desktop systems, mobile devices, operating systems (Windows), and common enterprise applications., • Familiarity with ITSM tools and ticketing systems., • Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels., • Strong problem-solving and decision-making abilities., • Ability to manage multiple priorities in a fast-paced environment., • Experience with performance metrics and reporting., • Knowledge of ITIL or similar service management frameworks is a plus., • Relevant certifications (e.g., CompTIA A+, HDI-SCM, ITIL Foundation) are a plus. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer match Flexible paid time off Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description Job Description Incident Tech Overview “Incident Technician” is a tier 2 support role that receives escalations from the global service desk. An Incident Technician primarily troubleshoots and diagnoses software issues for internally developed, 3rd party, and market data applications, including firmware or OS drivers that enable desktop hardware functionality. They will also perform troubleshooting on desktop hardware and mobile devices. Additionally, Incident Technicians are a vital part of the Incident management workflow and proactively identify and communicate trends and significant problems cross-functionally. Incident Technicians are also responsible for contributing to the creation and maintenance of knowledge base articles that serve as a valuable resource for training the global service desk agents, enabling them to troubleshoot problems and resolve issues independently. All IT Incidents and Service Requests must be recorded and managed in the global ticketing system and executed in compliance with the PPM. Key Responsibilities • Software installation., • Troubleshoot, repair, and maintain software applications & infrastructure., • Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications., • Provide support for operating system drivers, software and firmware., • Provide support to users for home connection and work from home set up – Morgan Stanley laptop or personal laptop + virtual machine., • Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to., • Create and maintain support documentation., • Interacting with other support groups (local and global) within the firm across multiple platforms., • Record and manage all Incidents and requests in ticket-tracking system., • Proactively inform management of trends, significant problems and expected delays., • On-call – Participate in rotating schedule providing afterhours and weekend support., • Take initiative to stay current on technology and participate in training programs., • Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc Coverage We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job Description Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in New York City. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution • Take the lead in resolving technical issues that require on-site support., • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices., • Conduct thorough troubleshooting to identify the root cause of problems., • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required., • Act as the liaison between on-site operations and the remote IT support team in India., • Communicate technical issues and requirements to the remote team accurately and clearly., • Provide detailed information and documentation to facilitate remote troubleshooting and support., • Works closely with the remote service desk team to resolve technical issues., • Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector. Customer support and service • Communicates updates, challenges, and tasks to the client in a clear and timely manner., • Listens actively to client concerns and addresses them appropriately., • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership., • Assists clients in aligning technology solutions with their specific goals and requirements., • Ensures client satisfaction by following up on issue resolution and providing necessary support., • Takes personal interest in the quality of work and meeting customer needs., • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions., • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ Time Entry and Ticket Management • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature., • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration., • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Knowledge of: • Windows Systems, • Mac Systems, • Active Directory, • Networking equipment and concepts, • Excellent customer service skills, • Excellent hands-on technical support skills, • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference., • Ability to adapt to changing situations, be flexible in approach, and effectively multitask., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: • A company focused on maintaining a great company culture, • An opportunity to make a difference in the company and to be rewarded for doing so, • A company that is always looking to improve while adhering to our core principles., • An opportunity for career growth within the organization, • Competitive compensation package with variable pay potential and benefits

Job DescriptionAs THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a System Support Engineer to join our team The System Support Engineer (SSE) manages and oversees daily Support operations for a Clever Device’s customer. The primary function of the position is to oversee the lifecycle, and ultimate resolution, of technical issues reported by the customer. The SSE requires technical proficiency and strong communication skills as they often act as the primary point of contact for reported issues. The SSE shall demonstrate advanced skills in triaging issues, providing customer service, troubleshooting, and problem solving. The SSE needs to effectively maintain a cooperative working relationship with the Clever Devices Development team, fellow SSEs, other Clever Devices employees, and most importantly, our customers. Primary Responsibilities: • Create strong relationships with customer contacts., • Have constant dialogue with customers to understand their business, needs, and to look for any issues., • When issues are reported or discovered, perform system troubleshooting, issue identification, resolution coordination, and keep the customer and internal teams updated with the current status., • Work as a key member of the customer account team to provide a unified front helping the customer support their Clever Devices’ Products. This means knowledge and information is constantly shared between the team., • Use the JIRA ticketing system to open issues, track progress and investigate potential issues. Be efficient with internal resources by investigating existing tickets prior to opening duplicates., • Troubleshoot issues with Clever Devices’ products., • Use logfiles and other inputs to proactively look for trends in fleet data. Also review reported issues for potentially larger issues., • Escalate issues to upper management when required to bring a larger audience to the problem., • Become a subject matter expert regarding our customer specific installations., • Escalate issues via JIRA tickets to get resources from Engineering when required., • Work with Engineering to provide supporting information and log files when an escalated ticket is being worked by Engineering., • Be familiar with user functions related to all Clever products at the customer’s location., • Support the underlying servers that support Clever Devices’ applications., • Understand the onboard bus equipment. Ability to troubleshoot issues with the systems on board including IVN, TSP, APC, Farebox, IP Routers, • Have a basic understanding of the general structure and components of a transit Vehicle. Electrical, J1939, J1708, Ethernet, Multiplexors., • Understand how to make simple queries using SQL Server Management Studio, • Be familiar with string queries and log file analysis techniques., • 5+ years of experience in a technical support or engineering environment which involves hardware, software, data, and communications technologies troubleshooting, • Minimum of bachelor’s level degree in Computer Science, Engineering, or equivalent, • Proven track record of creating comprehensive solutions and establishing priorities that provide the best-balanced solution., • Good communication skills including oral, written, and customer approach, • Familiar with SQL Management Studio and SQL Databases., • Familiar with Server Hardware and Microsoft Server Operating Systems., • Familiar with TCP/IP and network configuration., • Basic understanding of Electronics and reading schematics., • Must be able to travel locally, nationally, and internationally as required., • Must be familiar with Excel, Word, Visio, PPT, Teams, and Outlook., • Experience with Jira and Confluence software., • Familiar with Splunk and data mining using Splunk., • Understanding of Hardware and systems used onboard transit buses., • Understanding of mechanical systems on vehicles as well as Electrical and J1939/J1708., • Coding background. C#, C++, Python., • Familiar with PowerShell scripts., • Familiar with using Grep and string queries., • Understanding of Security fundamentals; Firewalls, AV software, and ACLs., • Familiar with installing and supporting Java, Apache Tomcat, MSSQL., • Familiar with HTML, JSON, XML formats. Clever Devices is an Affirmative Action/Equal Opportunity Employer The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget. In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.

Job Description IT Technician (Junior Support Engineer) Location: One Times Square, New York, NY Schedule: Full-Time, Onsite | Evening & Weekend Availability Required Target Start Date: Mid January About the Role One Times Square is seeking an IT Technician (Junior Support Engineer) to join our Technology Operations team. This position plays a key role in supporting the building’s dynamic technology infrastructure—including IT systems, AV and lighting equipment, networking, ticketing, and digital signage systems. The IT Technician will work closely with the Manager and VP of Technology Operations to ensure smooth, reliable performance of both internal and guest-facing technologies. This is an onsite, hands-on role that requires technical aptitude, attention to detail, and the ability to thrive in a fast-paced, high-profile environment. Key Responsibilities Technology Operations & System Maintenance • Provide daily technical support for IT infrastructure, network connectivity, servers, and hardware systems., • Troubleshoot and resolve software, hardware, and network issues to ensure minimal downtime., • Maintain firewall security, remote access, VPN systems, and mobile device management., • Perform system updates, upgrades, and backups to ensure stability and data integrity., • Oversee, maintain, and troubleshoot AV and lighting control systems throughout the building., • Support immersive technology, projection, and digital signage installations., • Manage and maintain radios, cameras, microphones, and other AV assets., • Provide onsite support for POS systems (4 stations and handheld devices) for the iCandy attraction., • Maintain wireless ticketing systems and handheld ticket printers., • Troubleshoot ticketing and admission system integrations to ensure a seamless guest experience., • Work closely with the Manager and VP of Technology Operations to implement and optimize systems., • Partner with external service providers to uphold high support standards and SLAs., • Document all technical requests, incidents, and resolutions., • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred., • A+ Certification required; Network+, or other relevant certifications a plus., • 4+ years of experience in IT support, AV systems, or a related technical role., • Strong knowledge of networking concepts (routers, switches, firewalls)., • Hands-on experience supporting AV systems, digital signage, POS, or ticketing platforms., • Experience in attractions, entertainment, or hospitality environments is preferred., • Understanding of IT security, system updates, and patch management., • Excellent troubleshooting, organization, and documentation skills., • Strong communication skills with the ability to explain technical issues clearly., • Weekdays: Approx. 2:00 PM – Midnight (system startup and support), • Weekends: Approx. 9:00 AM – 12:00 AM (hours may vary based on operations), • Expected schedule: Wednesday–Sunday (subject to adjustment based on opening)Company DescriptionForrest Solutions has been a privately owned company for 49 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.Forrest Solutions has been a privately owned company for 49 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.

Job Description ***Fixed Term 1 Year The Service Desk Analyst is accountable for supporting and maintaining the following areas: • Provide 1st line (telephone) support and occasional 2nd line (Deskside) support., • Record all incidents and requests in the BMC Helix call logging system., • Assign the incidents and requests that cannot be resolved 1st line to the appropriate teams., • Ensure that customers are kept informed of events relating to their call., • Facilitate communication between the various IT teams, both regional as global., • Proactively engage and work closely with the regional IT Support Officers and IT Operations team, ensuring that the business receives the highest level of service., • Work closely with Belfast Service Desk team for ticket handover and follow-ups., • Coordinate as required with the ITIL Process Management team (including change, release, problem and configuration), • Provide 1st line (telephone support) and occasional 2nd line (Deskside support) for incident resolution. Record all requests for assistance in the BMC Helix call logging system, using the most appropriate source to resolve incidents. Seek assistance from colleagues where appropriate., • Ensure all calls are responded to within a timely manner and within the agreed OLAs., • Facilitate communications between the local / regional IT Officers, the regional Training team and the Global support teams., • Pass calls to 2nd and 3rd line support teams (e.g. Networks, Email, Web, Server) if cannot be resolved first line., • Ensure that customers are kept informed of events relating to their call., • Monitor calls when passed to 2nd and 3rd line teams., • Provide guidance, training and mentoring to other team members as required., • Build and maintain good customer relationships., • Develop a detailed understanding of the business and departments that are supported., • Complete tasks and other assigned work to agreed deadlines Key requirements • Minimum “A” level standard education or equivalent, • Minimum 4/5 years IT experience with at least 3 years’ experience in a 1st line support role., • Soft skills for excellent customer service., • Knowledge of Windows 10, Microsoft Office and remote working via both VPN and Citrix, • Detailed practical knowledge of the Service Desk tools and end-user IT services., • Expertise in the use of Call managing systems., • Active Directory and Remote Exchange Console., • Expected to have a basic understanding of all technologies used by A&O and business working practices., • Experience working within the professional services sector with an appreciation of the demands placed on, • support teams by the business., • Experience of working in an ITIL environment You will stand out if you bring • Strong organisational skills with a proven track record in a challenging support department., • Commitment to rapidly resolve incidents using a logical and structured approach to problem solving., • Ability to make sound decisions under pressure., • Strong commitment to excellent customer service., • An enthusiasm and passion for technology. The ability to promote technology within the firm, using business friendly, • language, • Personal credibility, highly self-motivated, self-starter, who will undertake all activities to the highest professional, • standards., • Excellent communication skills, both orally and written., • Ability to operate within a wider team where there may be ambiguity and conflicting priorities., • Experience of working in a global environment across international locations with an appreciation of multiple cultures.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features that transform the way millions of users explore, interact with, and participate in live events worldwide. As a Senior Software Engineer, you will be an integral part of developing the team's commercial and product strategy. You will be expected to be equally focused on user needs and to exercise sound commercial judgment (not just technical judgment). Our Senior Software Engineers are essential to our company's success, so they must demonstrate initiative and enthusiasm in solving the problems they encounter. StubHub is committed to being a phenomenal and inclusive workplace. We expect you to also serve as an advocate and mentor for your team members, demonstrating leadership qualities and setting an example for those around you. Location: Hybrid (3 days in office/2 days remote) – Aliso Viejo, CA or New York, NY or Seattle, WAAbout the Team:The Supply team's mission is to simplify the lives of our large-ticket sellers by making it effortless to onboard and manage their inventory across the entire event lifecycle. We help sellers reduce operational overhead and maximize revenue through intelligent automation, streamlined workflows that move at marketplace speed, and fast, dependable experiences. Behind the scenes, we design and operate enterprise-grade, high-throughput systems that power core seller operations and handle large, dynamic datasets at scale. Our work spans multiple layers of the stack - from robust back-end services to high-performance, user-focused interfaces - ensuring sellers have a reliable, end-to-end platform they trust to run their business.What You'll Do: • Design, develop, test, deploy, and maintain impactful improvements that cross the frontend and backend code across all StubHub's platforms and products, resulting in high-quality outcomes, • Collaborate with team members to ensure best practices across our code, • Manage individual initiative priorities, deadlines, and deliverables with your technical expertise, • Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity What You've Done:, • 5-6+ years of professional experience in software development, • 2+ years of in-depth experience with React and relevant toolsets/framework ecosystems, • Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (e.g., Java, C#), • Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy, • Previous experience designing and developing solutions to complex problems with significant business impact, • A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives, • Proven ability to learn other coding languages, platforms, frameworks, and tools, • Experience owning projects from the initial idea all the way to production, • Experience mentoring junior engineers What We Offer:, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$200,000—$250,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features that transform the way millions of users explore, interact with, and participate in live events worldwide. As a Senior Software Engineer, you will be an integral part of developing the team's commercial and product strategy. You will be expected to be equally focused on user needs and to exercise sound commercial judgment (not just technical judgment). Our Senior Software Engineers are essential to our company's success, so they must demonstrate initiative and enthusiasm in solving the problems they encounter. StubHub is committed to being a phenomenal and inclusive workplace. We expect you to also serve as an advocate and mentor for your team members, demonstrating leadership qualities and setting an example for those around you. Location: Hybrid (3 days in office/2 days remote) – New York, NY or Aliso Viejo, CA or Seattle, WAAbout the Team:The Supply team's mission is to simplify the lives of our large-ticket sellers by making it effortless to onboard and manage their inventory across the entire event lifecycle. We help sellers reduce operational overhead and maximize revenue through intelligent automation, streamlined workflows that move at marketplace speed, and fast, dependable experiences. Behind the scenes, we design and operate enterprise-grade, high-throughput systems that power core seller operations and handle large, dynamic datasets at scale. Our work spans multiple layers of the stack - from robust back-end services to high-performance, user-focused interfaces - ensuring sellers have a reliable, end-to-end platform they trust to run their business.What You'll Do: • Design, develop, test, deploy, and maintain impactful improvements across both frontend and backend systems within the Supply organization's suite of products and platforms., • Provide technical leadership and hands-on execution for key initiatives, focusing on feature delivery, stability, and reliability., • Collaborate with cross-functional stakeholders to translate product requirements into technical roadmaps and actionable engineering plans., • Partner with teammates to define and uphold engineering best practices, ensuring consistency, maintainability, and quality across the codebase., • Manage priorities, timelines, and deliverables independently while maintaining a high technical bar., • Mentor and support team members, helping to elevate technical skills and foster a culture of inclusion, innovation, and excellence.What You've Done:, • 5–6+ years of professional experience in software development, delivering high-quality, production-grade system, • Extensive experience developing robust, mission-critical applications using one or more general-purpose programming languages such as Java or C#., • Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy, • Previous experience designing and developing solutions to complex problems with significant business impact, • Strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives, • Proven ability to quickly learn and adapt to new programming languages, frameworks, and tools., • Experience owning projects end-to-end, from ideation and design through implementation, deployment, and ongoing maintenance., • Demonstrated success in mentoring and supporting junior engineers, fostering growth, and promoting engineering excellence.What We Offer:, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$200,000—$250,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. At StubHub, we're not just selling tickets; we're elevating the entire live event experience. Whether it's a user's first concert or their hundredth festival, StubHub is there from the discovery to the encore. Fans and promoters alike turn to us for the safest, most convenient ticketing service, and our engineers make it all happen.Why We Need YouImagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there's no journey to begin.Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA About the team:Operations is the group of teams that are responsible for the post-purchase customer journey for fans, and is comprised of three sub-teams: Active Support, Fulfillment, and Marketplace Operations. Our Active Support division is dedicated to ensuring the best post-purchase experiences for every ticket transaction, building tools and resources for both fans and support agents. Fulfillment's mission is to make sure our customers get valid tickets to the events, building all of the systems that ensure we have zero breakage across the ticket fulfillment process. And finally, Marketplace Operations ensures that we are providing fans with the best inventory possible for every event across the globe. We are customer obsessed and experiment a lot to constantly find ways to improve consumer experience. We work hard on backing every order with our technology, so people can buy and sell tickets with confidence. Every engineer in our organization is an owner to drive innovation from ideation to delivery. We celebrate every success and build a safe environment for the engineers to grow. What You'll Do • Craft the technological backbone of our marketplace, engineering seamless experiences that connect people with their passions. Your role is pivotal, blending creativity with technology to forge connections that last a lifetime., • Develop cutting-edge software solutions that enhance the scalability and functionality of our global ticketing platform., • Leverage your deep understanding of software architecture to predict user needs before they even feel them., • Collaborate across teams to pioneer new features and services that redefine how people attend live events., • You have at least 5-7 years of professional experience in software development across multiple programming languages such as C#, Java, Python, or Go., • Your expertise extends to designing and implementing robust, mission-critical systems., • Experience designing and developing solutions to complex problems with significant business impact, • Proven ability to learn other coding languages, platforms, frameworks, and tools, • You have done non-trivial work with large language models (LLMs) or chatbots., • You've engaged with real-time ticketing systems or similar e-commerce platforms., • You have a knack for user-centric design thinking, always aiming to enhance customer satisfaction., • You thrive in dynamic, fast-paced environments and are excited by the challenge of solving complex problems., • You have a passion for live events, whether music, sports, theater, or anything in between.What We Offer:, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Engineering at Gametime You will be a key contributor to the Engineering team responsible for building and maintaining the client-side applications and backend systems that power the Gametime experience for millions of users. We empower engineers to take full ownership of their code and foster a culture grounded in testing, code reviews, observability, experimentation, and operational excellence. At Gametime, we value collaboration, inclusivity, and the strength of diverse perspectives — creating an environment where people love to build together. We are also investing deeply in the future of AI. This includes building internal tools and workflows powered by AI, incorporating agentic systems into our backend architecture, and preparing our marketplace and infrastructure to be AI-ready. Engineers are encouraged to explore and adopt AI capabilities in their development process, and those who contribute to advancing AI adoption within our stack will play a key role in shaping that evolution. The Role We're seeking a hands-on Tech Lead / Manager to lead a team of engineers on our Operations Automation Platform team. This team is focused on identifying high-impact internal workflows and building AI-powered automation, agentic solutions, and powerful tooling to streamline and scale operational effectiveness. The ideal candidate is a senior engineer with a strong backend background who thrives in ambiguous environments, has a strong product sense, and enjoys working at the intersection of technology, operations, and innovation. You'll provide architectural direction, mentor engineers, and partner closely with Fan Ops, Ticket Ops, Product Ops, and others to turn opportunities into automated, scalable systems. This is a high-impact technical leadership opportunity for someone who wants to shape how Gametime operates internally. You'll be working on a lean, empowered team with room to experiment, invent, and drive automation-first thinking. Key Responsibilities: • Provide technical leadership for the Operations Automation Platform team, shaping architectural direction and driving delivery of automation-focused backend systems., • Guide the technical/product roadmap in collaboration with Engineering, Product and Ops stakeholders, identifying high-leverage opportunities for internal efficiency., • Design, prototype, and lead the implementation of systems and tools that automate manual workflows, especially those that can benefit from AI or agentic solutions., • Actively contribute to backend development where needed, especially in early stages of projects or to unblock team members., • Lead technical design discussions, code reviews, and drive adoption of best practices for reliability, observability, and maintainability., • Mentor engineers on the team, elevate technical quality, and contribute to performance reviews via feedback and coaching., • Evangelize new technologies — including AI/LLMs — that can improve the velocity, intelligence, or stability of our internal systems., • Collaborate cross-functionally with multiple Ops teams to deeply understand their workflows and pain points, and drive engineering-led solutions., • Backend Development: Hands-on experience building backend systems using Golang or other backend languages (e.g., Python, Java, Ruby, etc)., • System Fundamentals: Understanding of distributed systems principles, REST APIs, and backend application architecture., • API Integration: Ability to work with internal and third-party APIs reliably and securely., • Cloud Infrastructure: Exposure to AWS, GCP, or other cloud platforms is a plus., • Event-Driven Systems (Bonus): Experience working with messaging systems like Kafka, RabbitMQ, or similar., • Databases: Experience with relational databases (e.g. PostgreSQL, MySQL) and/or NoSQL technologies (e.g. MongoDB, DynamoDB)., • Team Collaboration: Strong product sensibility and communication skills; comfortable engaging with non-technical stakeholders and driving alignment, • Bonus:, • Experience with automation, internal tooling, or operations-facing systems., • Hands-on experience with AI-enhanced systems or agentic architectures., • Education: Bachelor's degree in Computer Science, Engineering, or a related field., • Experience: 8+ years in software engineering, preferably with backend systemsWhat We Can Offer:, • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs, • Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range$254,150—$299,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Job DescriptionCompany Description WHO WE ARE fresh is a global company headquartered in New York offering a full lifestyle line spanning skincare, lip care, bodycare, and fragrance in over a dozen countries. But we don’t just aspire to make the best products on the market; we want to be the best beauty brand to work for. We’ve created a warm, inspiring environment with world-class benefits that encourages our teams to dream big, because that’s how we got here. Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us. Job Description MAIN JOB OBJECTIVE The Associate Manager, Packaging Development will support the company growth by developing and implementing innovative packaging for the Promo Category. This includes, but not limited to, development of set boxes, GWP and collateral items. Reporting to the Vice President, Product Innovation, the Associate Manager will work cross-functionally with many Global partners inclusive of Marketing, Product Development, Packaging Design and Operations. Additionally, the Associate Manager, Packaging Development will be a key contact with external packaging vendors, a critical element of the position. With an excitement for sustainable packaging, the Associate Manager, Packaging Development will have exceptional project management skills and constantly operate with a solution-oriented mindset. Qualifications JOB RESPONSIBILITIES • Execute the development and qualification of packaging solutions for Promo category that meet the needs for brand aesthetics, consumer use, manufacturing capability, quality and cost, and market requirements, • Support the conceptualization, initiation, development, validation and implementation of new and improved packages and processes including design generation, engineering specifications, mold qualification, functionality and quality testing, • Support operations cost savings and efficiency initiatives, and quality investigations towards continuous improvement, • Fully own technical milestones in project timelines, • Troubleshoot technical issues (supplier, plant, distribution, quality, etc.), • Share and escalate roadblocks cross-functionally, • Create package component specifications, pre-Bills-of-Materials and Fill & Assembly specifications and quality control elements, • Collaborate with Marketing and Design on establishing feasibility for new packaging initiatives/concepts, • Validate artwork based on mandatory technical elements and subsequently validate proof per released artwork, • Ensure colors of packaging components meet Design expectations and are within molding and decorating process constraints outlined by external suppliers, • Understand and conduct package testing procedures and standards to support the effective design, validation, and implementation of new packages and packaging technology, • Manage external vendors/supplier relations to review project status, elevate technical solutions, and build innovation, • Attend Set Assembly startups as needed to ensure proper execution of design & function, • Support and drive engineering change initiatives, • Gain full understanding of Fresh procedures and processes in Gifting, New Product Development and ECR's (Engineering Change Request), • Work closely with Packaging Development team, understanding key packaging deliverables for new launches, • Build relationships with cross functional fresh teams, internal LVMH partners, and external vendors, • Optimize current packaging development processes and finding creative solutions for packaging innovation, • Partner with preferred vendors, track current and future offerings related to sustainability, innovation, supplier constraints, and capabilities, • Present to partners on innovative and sustainable packaging, • BS/BA degree in Package Engineering/Technology/Science or related engineering field, • Minimum 3 years relevant experience in Packaging Development (preferred in Gifting), • Demonstrated broad and in-depth knowledge of packaging materials and processes, • Demonstrated success of excellent communication skills, both oral and written, with internal partners and external vendors, • Self-motivated and self-disciplined individual, able to work in relative autonomy, • Proficient PC skills - MS Office software and capable of building presentations on Excel and/or PowerPoint., • CAD literacy will be a plus Additional Information WHAT WE OFFER YOU Training & Development and Culture • Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development, • Opportunities for networking and building relationships with LVMH Community and Network, • Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP), • Comprehensive paid time off inclusive of Floating Holidays and Summer Fridays, • Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment, • Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility, • Travel & lodging for those who can’t access care, • Fresh In-Store Discounts and Gratis, • LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc., • Pre-Tax Commuter Benefits through Wage Works The salary range for this role is $80,000 - $105,000 USD. This role is based in Jersey City, New Jersey. All your information will be kept confidential according to EEO guidelines.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is seeking for a Software Engineer II to design and develop next-generation technologies and complex features. As a Software Engineer at StubHub, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. Over the course of your career at the company, you will have the opportunity to contribute to diverse projects and the needs of the business. The best candidates and most successful team members exhibit versatility, a growth mindset, ability to learn, and enthusiasm in tackling new challenges across the company. Location: Hybrid (3 days in office/2 days remote) – New York, NY About the team: StubHub's FinTech team owns the financial source of truth that powers our accounting and reporting infrastructure. This system translates high-volume transactional data into accurate, auditable journal entries, enabling revenue recognition, reconciliation, financial reporting, and compliance (including SOX). As the business grows in complexity, the subledger plays a critical role in supporting new product features, unlocking new business models, and enabling scalable growth through a flexible, modular ledger system. We're now focused on transforming our subledger into a modern, automated platform that reduces manual work, eliminates error-prone handoffs, and moves us closer to a fully automated, "no-touch" month close. This role will partner closely with Accounting, Finance, and Engineering to define the next generation of our financial infrastructure - combining scalability, accuracy, and automation to keep pace with the demands of a global, rapidly evolving business. What You'll Do: • Design, develop, test, deploy, and maintain impactful improvements across all StubHub's platforms and products, resulting in high-quality outcomes, • Demonstrate consistently executing with agility resulting in high-quality outcomes, • Manage individual initiative priorities, deadlines, and deliverables with your technical expertise, and set an example for technical excellence on your team, • Participate in and maintain culture of inclusion, results-oriented execution, open innovation, and limitless creativity in your team, • 3-5 years, or equivalent demonstration, of full-time relevant work experience in software development, • Experience in designing and developing robust, distributed systems using multiple general-purpose programming languages (e.g., Java, C#, Python, Javascript), • Experience designing and developing solutions to complex problems with significant business impact, • Proven ability to learn other coding languages, platforms, frameworks, and tools, • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Job Description Customer Experience Team Lead Location: Brooklyn, New York (In-Office) About Pyle USA: Pyle USA is a fast-growing consumer electronics brand with a strong presence on Amazon and other marketplaces. We’re seeking a thoughtful, experienced, and hands-on leader to join our Customer Experience team. This in-office role based at our Brooklyn HQ is perfect for someone passionate about delivering exceptional service, thriving in a fast-paced environment, and experienced in managing support teams and marketplace operations. About the Role: We’re looking for a hands on, service oriented team leader. Someone who leads by doing, takes initiative, and drives results. You’ll manage a team, personally jump into support tickets when needed, and make sure every customer feels taken care of. You’ll work closely with product, operations, and sales to flag issues, improve processes, and make sure the customer experience keeps getting better. What We’re Looking For: * Action Oriented: Solves problems fast. Doesn’t wait to be told what to do * Curious and Committed: Always asking questions to understand the “why” behind a customer issue * Customer Obsessed: Cares about fixing frustrations, getting to the root, and closing loops * Quality Focused: Flags product problems, talks to vendors, escalates when needed * Team Driven: Coaches others, leads by example, keeps communication clear * Not Afraid to Ask: Will ask questions, admit what they don’t know, and learn fast * Understands Systems: Knows how to use ticket tools, write templates, and train others on them Key Responsibilities: * Lead and coach our customer service team * Take ownership of escalated issues on Amazon, Walmart, Shopify, and more * Work with vendors and ESMs to close out product and ticket issues * Track and improve key KPIs like first response time, resolution time, and CSAT * Maintain internal SOPs, templates, and workflows * Partner with product and sales teams to fix recurring issues * Stay updated on Amazon rules and lead compliance efforts Requirements: * 2 to 3 years leading support teams or working in ecommerce support * Amazon Seller Central experience is required * Strong communication skills both spoken and written * Comfortable using tools like Zendesk, Gorgias, or similar * Detail oriented, organized, and focused on solutions * Able to work full time in office at our Brooklyn HQ Why Join Us: * $70,000 to $100,000 per year depending on experience * In office role with direct access to leadership * Small team, big impact * Real growth opportunity in a fast paced company Powered by JazzHR Mjtkc7dCwd

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.The Role The Fan Ops Service Strategy & Design Engineer will design and enhance the systems that underpin how Gametime supports its fans from contact flows and automation logic to chatbots and self-service tools. This person will sit at the intersection of engineering, operations, and experience design, bringing technical expertise in AWS (especially Amazon Connect), Kustomer, and front-end and backend development to deliver scalable, reliable, and intelligent support systems. They'll lead the evolution of chatbots, self-service experiences, and automated voice deflection, ensuring fans can resolve issues quickly and intuitively while keeping the human touch when it matters most. Partnering closely with Fan Ops, Product, Engineering, and Data, they'll ensure every interaction is frictionless, efficient, and true to Gametime's fan-first mission. Key Responsibilities * Design service systems: Build and optimize Amazon Connect contact flows, including IVR logic, call routing, and escalation paths. * Deploy automation at scale: Manage CI/CD pipelines and infrastructure-as-code for IVR and service systems. * Integrate systems: Connect AWS, Kustomer, and internal tools for seamless fan and agent experiences. * Develop tools: Build internal and fan-facing interfaces using React, JavaScript (ES6+), and Node.js, ensuring reliable, consistent design with React Hooks, Context, and Tailwind CSS. * Automate workflows: Create and debug complex Kustomer workflows, applets, and data transformations that streamline routing, state management, and feedback loops. * Engineer backend integrations: Build and maintain Node.js/Express services, data pipelines, and RESTful APIs to connect third-party and internal systems. * Lead AI/ML initiatives: • Develop Gametime's AI/ML roadmap for Fan Ops — identifying where intelligent automation enhances fan experience and operational efficiency., • Implement AI-driven chatbots, virtual agents, and voice deflection to increase self-service resolution rates., • Partner with Data Science and Product to measure success through containment, handle time reduction, and fan satisfaction., • Continuously tune LLM-powered and NLP-based models for accuracy, brand consistency, and helpfulness. Collaborate cross-functionally: Work with Product, Data, and Fan Ops to translate fan insights into service design decisions and automation strategies. * Champion the fan: Design systems that build trust, reduce friction, and deliver empathetic, high-quality experiences at scale. Key Competencies Technical Skills * Strong AWS expertise, especially Amazon Connect and contact flow design. * Proficiency in JavaScript, React, and Node.js. * Experience integrating RESTful APIs, OAuth2, and webhooks. * Familiarity with Kustomer Apps SDK or other CRM automation frameworks. * Understanding of CI/CD, cloud deployments, and system monitoring. AI/ML & Automation * Skilled at identifying where AI/ML adds value within support environments. * Experience implementing AI-driven chat, voice, or self-service systems. * Ability to define and execute an AI roadmap to improve automation and efficiency. * Familiarity with LLMs, prompt engineering, and NLP systems. Core Competencies * Fan-First Mindset: Deep empathy for fans and passion for designing systems that resolve issues elegantly and efficiently. * Collaborative Builder: Skilled at working across Product, Engineering, and Ops to translate ideas into real solutions. * Analytical & Strategic: Data-driven decision-maker who connects system metrics to fan outcomes. * Innovative Problem Solver: Energized by rethinking what great service looks like through technology and design. Requirements * 5–8 years in service engineering, CX systems development, or technical operations within a consumer-facing environment. Nice to Haves * AWS Certified Solutions Architect, DevOps Engineer, or equivalent certification. * Experience with Amazon Lex, Comprehend, or Contact Lens. * Familiarity with LangChain, OpenAI, Anthropic Claude, or Amazon Bedrock. * Proven experience designing chatbots or voice deflection systems that improve self-service rates. * Knowledge of Vercel, serverless architectures, and service design methodologies (journey mapping, CX blueprinting). * Experience in consumer tech, ticketing, or marketplace environments is a plus. Why Gametime This is a unique opportunity to define how Gametime delivers support to millions of fans through cutting-edge technology and thoughtful design. You'll lead the integration of AI, automation, and self-service innovation into the heart of Fan Ops — creating smarter, faster, and more trusted experiences. Join us to shape the future of fan service, where every interaction reflects Gametime's values of trust, efficiency, and delight. left blank. Please use it for your completed job description. What We can Offer: * Flexible PTO * Competitive salary & equity package * Monthly Gametime credits for any event ($1,200/yr) * Medical, dental, & vision insurance * Life insurance and disability benefits * Diverse Family-forming benefits through Carrot Fertility * 401k, HSA, pre-tax savings programs * Company off-sites and meet-ups * Wellness programs * Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range$96,050—$113,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. At StubHub, we're not just selling tickets; we're elevating the entire live event experience. Whether it's a user's first concert or their hundredth festival, StubHub is there from the discovery to the encore. Fans and promoters alike turn to us for the safest, most convenient ticketing service, and our engineers make it all happen.Why We Need YouImagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there's no journey to begin.Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA About the team:Operations is the group of teams that are responsible for the post-purchase customer journey for fans, and is comprised of three sub-teams: Active Support, Fulfillment, and Marketplace Operations. Our Active Support division is dedicated to ensuring the best post-purchase experiences for every ticket transaction, building tools and resources for both fans and support agents. Fulfillment mission is to make sure our customers get valid tickets to the events, building all of the systems that ensure we have zero breakage across the ticket fulfillment process. And finally, Marketplace Operations ensures that we are providing fans with the best inventory possible for every event across the globe. We are customer obsessed and experiment a lot to constantly find ways to improve consumer experience. We work hard on backing every order with our technology, so people can buy and sell tickets with confidence. Every engineer in our organization is an owner to drive innovation from ideation to delivery. We celebrate every success and build a safe environment for the engineers to grow. What You'll Do • Craft the technological backbone of our marketplace, engineering seamless experiences that connect people with their passions. Your role is pivotal, blending creativity with technology to forge connections that last a lifetime., • Develop cutting-edge software solutions that enhance the scalability and functionality of our global ticketing platform., • Leverage your deep understanding of software architecture to predict user needs before they even feel them., • Collaborate across teams to pioneer new features and services that redefine how people attend live events., • You have at least 3-5 years of professional experience in software development across multiple programming languages such as C#, Java, Python, or Go., • Your expertise extends to designing and implementing robust, mission-critical systems., • Experience designing and developing solutions to complex problems with significant business impact, • Proven ability to learn other coding languages, platforms, frameworks, and tools, • You have done non-trivial work with large language models (LLMs) or chatbots., • You've engaged with real-time ticketing systems or similar e-commerce platforms., • You have a knack for user-centric design thinking, always aiming to enhance customer satisfaction., • You thrive in dynamic, fast-paced environments and are excited by the challenge of solving complex problems., • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features that transform the way millions of users explore, interact with, and participate in live events worldwide. As a Senior Software Engineer, you will be an integral part of developing the team's commercial and product strategy. You will be expected to be equally focused on user needs and to exercise sound commercial judgment (not just technical judgment). Our Senior Software Engineers are essential to our company's success, so they must demonstrate initiative and enthusiasm in solving the problems they encounter. StubHub is committed to being a phenomenal and inclusive workplace. We expect you to also serve as an advocate and mentor for your team members, demonstrating leadership qualities and setting an example for those around you. Location: Hybrid (3 days in office/2 days remote) – New York, NY or Aliso Viejo, CA or Seattle, WAAbout the Team:The Supply team's mission is to simplify the lives of our large-ticket sellers by making it effortless to onboard and manage their inventory across the entire event lifecycle. We help sellers reduce operational overhead and maximize revenue through intelligent automation, streamlined workflows that move at marketplace speed, and fast, dependable experiences. Behind the scenes, we design and operate enterprise-grade, high-throughput systems that power core seller operations and handle large, dynamic datasets at scale. Our work spans multiple layers of the stack - from robust back-end services to high-performance, user-focused interfaces - ensuring sellers have a reliable, end-to-end platform they trust to run their business.What You'll Do: • Design, develop, test, deploy, and maintain impactful improvements that cross the frontend and backend code across all StubHub's platforms and products, resulting in high-quality outcomes, • Collaborate with team members to ensure best practices across our code, • Manage individual initiative priorities, deadlines, and deliverables with your technical expertise, • Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity What You've Done:, • 5-6+ years of professional experience in software development, • 2+ years of in-depth experience with React and relevant toolsets/framework ecosystems, • Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (e.g., Java, C#), • Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy, • Previous experience designing and developing solutions to complex problems with significant business impact, • A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives, • Proven ability to learn other coding languages, platforms, frameworks, and tools, • Experience owning projects from the initial idea all the way to production, • Experience mentoring junior engineers What We Offer:, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. We're rebuilding our data foundation from the ground up - and we're looking for a Senior Analytics Engineer who thrives at the intersection of data infrastructure, business context, and cross-functional collaboration. If you're excited by the idea of owning foundational systems that will power pricing, personalization, experimentation, and more—this role is for you. Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA About the Team: As a Senior Analytics Engineer at StubHub, you'll be a force multiplier for the entire company. You'll build scalable data products and frameworks that empower analysts, data scientists, and business leaders to make better, faster decisions. You'll bring order to chaos, anticipate data needs before they arise, and partner with stakeholders across engineering, product, and business teams to help us unlock the full value of our data. What You'll Do: • Own the development of cross-functional data models, core business metrics, and self-service dashboards/tools., • Build, document, and maintain robust data pipelines using tools like dbt, Airflow, Snowflake, BigQuery, or Databricks., • Anticipate and solve common data access patterns across product, marketing, finance, and operations teams., • Partner closely with data scientists, analysts, and software engineers—often serving as the bridge between product needs and data infrastructure., • Define and scale analytical frameworks that support experimentation, decision-making, and business health monitoring., • Act as a domain expert in one or more business areas (e.g., pricing, supply, demand, user growth), becoming a go-to thought partner for leadership., • 5 - 10 years of experience in analytics engineering, data engineering, or business intelligence in a fast-paced, high-growth environment., • Expert SQL skills and strong proficiency in Python (or another programming language like Java)., • Hands-on experience building data pipelines and models with tools like dbt, Airflow, and Snowflake (or equivalent)., • Experience with BI tools such as Looker, Tableau, or Mode, and a strong understanding of enabling self-serve analytics., • Familiarity with both batch and streaming data processing patterns., • An ability to translate messy, real-world business problems into elegant, scalable data systems., • A collaborative mindset with a passion for partnering with non-technical stakeholders to unlock insights and drive impact., • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$175,000—$250,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. At StubHub, we're not just selling tickets; we're elevating the entire live event experience. Whether it's a user's first concert or their hundredth festival, StubHub is there from the discovery to the encore. Fans and promoters alike turn to us for the safest, most convenient ticketing service, and our engineers make it all happen.Why We Need YouImagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there's no journey to begin.Location: Hybrid (3 days in office/2 days remote) – New York, NY About the team:Operations is the group of teams that are responsible for the post-purchase customer journey for fans, and is comprised of three sub-teams: Active Support, Fulfillment, and Marketplace Operations. Our Active Support division is dedicated to ensuring the best post-purchase experiences for every ticket transaction, building tools and resources for both fans and support agents. Fulfillment mission is to make sure our customers get valid tickets to the events, building all of the systems that ensure we have zero breakage across the ticket fulfillment process. And finally, Marketplace Operations ensures that we are providing fans with the best inventory possible for every event across the globe. We are customer obsessed and experiment a lot to constantly find ways to improve consumer experience. We work hard on backing every order with our technology, so people can buy and sell tickets with confidence. Every engineer in our organization is an owner to drive innovation from ideation to delivery. We celebrate every success and build a safe environment for the engineers to grow. What You'll Do • Craft the technological backbone of our marketplace, engineering seamless experiences that connect people with their passions. Your role is pivotal, blending creativity with technology to forge connections that last a lifetime., • Develop cutting-edge software solutions that enhance the scalability and functionality of our global ticketing platform., • Leverage your deep understanding of software architecture to predict user needs before they even feel them., • Collaborate across teams to pioneer new features and services that redefine how people attend live events., • You have at least 5-7 years of professional experience in software development across multiple programming languages such as C#, Java, Python, or Go., • Your expertise extends to designing and implementing robust, mission-critical systems., • Experience designing and developing solutions to complex problems with significant business impact, • Proven ability to learn other coding languages, platforms, frameworks, and tools, • You have done non-trivial work with large language models (LLMs) or chatbots., • You've engaged with real-time ticketing systems or similar e-commerce platforms., • You have a knack for user-centric design thinking, always aiming to enhance customer satisfaction., • You thrive in dynamic, fast-paced environments and are excited by the challenge of solving complex problems., • You have a passion for live events, whether music, sports, theater, or anything in between.What We Offer:, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$200,000—$250,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is seeking Senior Software Engineers to design and develop next-generation technologies and complex features that transform the way millions of users explore, interact with, and participate in live events worldwide. As a Senior Software Engineer, you will be an integral part of developing the team's commercial and product strategy. You will be expected to be equally focused on user needs and to exercise sound commercial judgment (not just technical judgment). Our Senior Software Engineers are essential to our company's success, so they must demonstrate initiative and enthusiasm in solving the problems they encounter. StubHub is committed to being a phenomenal and inclusive workplace. We expect you to also serve as an advocate and mentor for your team members, demonstrating leadership qualities and setting an example for those around you. Location: Hybrid (3 days in office/2 days remote) – New York, NY or Aliso Viejo, CA or Seattle, WAAbout the Team:The Supply team's mission is to simplify the lives of our large-ticket sellers by making it effortless to onboard and manage their inventory across the entire event lifecycle. We help sellers reduce operational overhead and maximize revenue through intelligent automation, streamlined workflows that move at marketplace speed, and fast, dependable experiences. Behind the scenes, we design and operate enterprise-grade, high-throughput systems that power core seller operations and handle large, dynamic datasets at scale. Our work spans multiple layers of the stack - from robust back-end services to high-performance, user-focused interfaces - ensuring sellers have a reliable, end-to-end platform they trust to run their business.What You'll Do: • Design, develop, test, deploy, and maintain impactful improvements that cross the frontend and backend code across all StubHub's platforms and products, resulting in high-quality outcomes, • Collaborate with team members to ensure best practices across our code, • Manage individual initiative priorities, deadlines, and deliverables with your technical expertise, • Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity What You've Done:, • 5-6+ years of professional experience in software development, • 2+ years of in-depth experience with React and relevant toolsets/framework ecosystems, • Extensive experience developing robust, mission-critical systems using multiple general-purpose programming languages (e.g., Java, C#), • Demonstrated expertise in building software with one or more of the following: Infrastructure, Databases, Data Processing, Machine Learning, Distributed Systems, Security, and Privacy, • Previous experience designing and developing solutions to complex problems with significant business impact, • A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives, • Proven ability to learn other coding languages, platforms, frameworks, and tools, • Experience owning projects from the initial idea all the way to production, • Experience mentoring junior engineers What We Offer:, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub's Fulfillment team is hiring a Software Engineer II to build reliable, scalable systems that ensure customers get valid tickets every time. Own end-to-end post-purchase flows, partner integrations, and observability work to drive measurable reliability improvements. Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA About the Fulfillment Team: The Fulfillment team builds the systems that ensure customers receive valid tickets every time. We own the post-purchase flow — barcode integrations, mobile ticketing, partner APIs, inventory reconciliation, observability, and incident response — with the mission of zero fulfillment breakage and a seamless experience for fans and sellers. Why We Need YouImagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there's no journey to begin.What You'll Do: • Design, implement, and operate backend services and integrations that power the post-purchase fulfillment pipeline (barcode validation, mobile wallets, partner APIs, inventory reconciliation)., • Build fault-tolerant systems and async pipelines (queues/streaming) that scale for peak event traffic and ensure idempotent, reliable delivery., • Own features end-to-end: requirements, architecture, implementation, tests, deployment, monitoring, and runbooks., • Work cross-functionally with Product, Data, and QA, and with two distinct Operations partners: Active Support (AS), which owns the post-purchase customer experience and builds tools for fans and support agents; and Marketplace Operations (MOPS), which drives inventory quality and supply across events. Together, translate business goals into measurable engineering outcomes., • Instrument services with robust observability: metrics, logs, distributed traces, and alerting to proactively detect and reduce fulfillment breakage., • Participate in on-call rotations, drive incident response, and lead post-incident analysis with concrete remediation plans., • Contribute to continuous improvement: performance tuning, load testing, CI/CD automation, and developer experience improvements., • Prioritize user experience, reliability, and measurable outcomes while actively raising the team's technical bar., • Identify technical debt and propose pragmatic remediation as part of your delivery., • Champion engineering best practices: design docs, code quality, automated tests, CI/CD, observability, and performance tuning., • Ensure acceptance criteria include engineering-level goals (reliability, test coverage, observability)., • 3–5 years of professional software development experience building production backend systems or distributed services., • Hands-on experience with at least one of: C#, Java, Python, Go, or similar backend languages., • Demonstrated experience designing and implementing mission-critical systems with attention to reliability, scalability, and maintainability., • Strong understanding of system design: microservices, APIs, event-driven architectures, data consistency tradeoffs, and idempotency patterns., • Experience with relational and/or NoSQL databases and designing data models for scale., • Practical experience with testing strategies, CI/CD pipelines, deployment automation, and operational readiness., • Experience with observability (metrics, logging, tracing) and basic incident response., • You've worked with real-time ticketing systems, barcode integrations, or similar e-commerce / ticketing platforms., • You have experience with Kafka or other streaming platforms and async processing., • Experience integrating third-party partner APIs — any external integrations are useful, and experience with venue systems, barcode providers, or mobile wallet providers is especially valuable., • Experience operating services on AWS, GCP, or Azure., • You've worked on reliability engineering, capacity planning, or production performance tuning., • Deliver one or more production features that measurably improve the post-purchase experience and meet defined acceptance criteria., • Own a service or integration (monitoring, runbooks, at least one on-call rotation)., • Improve detection or resolution metrics for fulfillment (for example: reduce MTTR or reduce a measurable class of fulfillment breakage)., • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.The Role: Gametime is looking for a Senior Product Manager to drive the technology strategy behind our Customer Operations organization in collaboration with our Head of Customer Operations. You'll lead the tools, systems, and automations workstreams that power how we support fans. This role will sit on the leadership team of our Customer Operations organization and collaborate closely with that team to support the vision. This is a high-impact, cross-functional, hands-on role ideal for a PM who has worked on support platforms, IVR, chat, agent tooling, AI/automation, and customer facing support experiences. Your mission: improve cost to serve, expand AI-driven automation, and elevate customer satisfaction—while championing the voice of the customer across the organization. What You'll Do • Own the product roadmap for Customer Operations technology (ticketing systems, IVR, chat, CRM integrations, agent tools, self-service workflows)., • Develop and launch automation, AI-powered tools, and support workflows that improve efficiency and customer satisfaction., • Partner closely with the Head of Customer Operations to align product priorities with operational goals and frontline needs., • Champion the customer voice—leveraging data, feedback, and research to improve the support journey., • Drive measurable operational impact through improved routing, faster resolution times, and enhanced self-service. What You Bring • 7+ years of product management experience, with experience building tech for customer support, internal tools, automation, or operations., • Strong analytical skills and deep comfort working with data., • Experience partnering with AI/ML teams on classification, routing, agent assist, chat, or automated workflows., • Ability to lead through influence, drive cross-functional alignment, and ship high-quality internal and external tools., • Customer-obsessed mindset—you care deeply about solving problems for fans and the teams who support them. Nice to Have • Experience with CRM/support platforms (Kustomer, Zendesk, Salesforce Service Cloud,, Talkdesk, etc.)., • Background in marketplaces, ticketing, live events, or fast-moving consumer tech companies., • Experience working with payment, compliance, or operationally complex systems. What Success Looks Like • Lower cost to serve through automation and tooling improvements., • Higher customer satisfaction across CSAT, resolution time, and first-contact resolution., • Increased usage of AI-driven workflows, agent assist, and self-service tools., • Strong adoption of new systems and features across the Fan Happiness team.What We Can Offer:, • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs

Job Description The Assistant, Special Campaigns supportsthe high-level fundraising efforts of the Campaign team. The Assistant will report to the Director, Campaign to facilitate administrative dutires related to restricted giving for individuals. This includes a multi-year comprehensive campaign as well as annual programs such as Saturday Matinee Broadcast, HD Live in Schools, Access Opera, Rush tickets, and more. The ideal candidate must be detail oriented and able to pivot from excellent customer service to managing several internal projects simultaneously. They must also possess excellent interpersonal, communication, and organizational skills. Primary Responsibilities * • Play an active role in supporting the day-to-day administration of a multi-year comprehensive campaign, including organizing key meetings, tracking action steps, and preparing reports, correspondence, and materials for major prospects., • Track donor cultivation and stewardship for campaign and restricted funding, partnering closely with the Major Gift team to ensure seamless coordination and execution of benefits, events, and communications., • Track and reconcile various campaign and restricted funding budgets, ensuring accurate submission of expenses and alignment with financial goals., • Collaborate with the Assistant Director, Development Operations, to manage and track progress for restricted funds. Regularly process gifts, generate reports, and provide actionable insights to support strategic decision-making for campaign efforts., • Organize and maintain documents related to restricted funding to ensure the Major Gift and Patron team has ready access to critical information, including solicitation templates and periodic mailings,talking points, and reports., • Support with donor entertaining, including invitations, ticketing, and reservations, and provide support for ticket orders and exchanges. Deliver personalized, top-tier support for seating and ticketing needs to elevate the donor experience., • Help staff galas and other fundraising events as needed., • Support the Major Gifts department with additional administrative functions as needed., • College degree or equivalent required., • 1-2 years of fundraising and development experience., • Excellent written and oral communication skills., • Detail oriented and capable of managing several project deadlines to successful completion., • Ability to work both independently and collaboratively; the diplomacy and good judgment needed to balance multiple tasks., • Ability to write clearly and accurately. Experience writing acknowledgements, solicitations, proposals, and/or other original development documents preferred., • Ability to exercise excellent judgment with high-level donors, volunteers, and Board members., • Strong computer skills, including Microsoft Excel, isrequired., • Knowledge ofTessitura preferred., • Willingness to work occasional nights and additional weekend hours as needed. The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws. Company DescriptionThe Metropolitan Opera is a vibrant home for the most creative and talented singers, conductors, composers, musicians, stage directors, designers, visual artists, choreographers, and dancers from around the world.The Metropolitan Opera is a vibrant home for the most creative and talented singers, conductors, composers, musicians, stage directors, designers, visual artists, choreographers, and dancers from around the world.

Job Description The New York Philharmonic connects with millions of music lovers each season through live concerts in New York and around the world, as well as broadcasts, recordings, and education programs. After returning to a transformed David Geffen Hall in 2022, the Orchestra is acting on a renewed commitment to building on a legacy of more than 180 years, serving as a platform for today’s greatest musical artists and connecting with our communities. Gustavo Dudamel will become the Philharmonic’s Oscar L. Tang and H.M. Agnes Hsu-Tang Music and Artistic Director in the 2026–27 season. The New York Philharmonic seeks a Senior Marketing Data Analyst who is a key member of the Marketing team. They will work closely with the Vice President, Marketing & Customer Experience and the Director, Growth Marketing to determine best strategies for increasing ticket sales by tying marketing database trends/indicators for customer acquisition/upgrade targets to marketing strategy. The candidate possesses a combined set of analytical and predictive modeling skills, an understanding of data and how to use it, curiosity around marketing strategy, and excellent leadership and communication skills to build and champion data-driven approaches across marketing activities. The primary focus is to increase ticket revenue/attendance and deepen customer relationships through advanced analytics applied to business problems in marketing, fusing analytical findings with strategy/segmentation across direct mail, paid search, online display, paid social, web traffic, and email. This individual will be tasked with projects that can span from tactical to strategic in nature. The Senior Marketing Data Analyst will also champion best practices and oversee the team’s usage of the Tessitura CRM database across marketing for campaigns, appeals, list extractions, and data hygiene. Responsibilities include: • Lead and oversee maintenance of data tracking strategy for marketing campaigns, ensuring they are adequately equipped with tracking tools to provide the foundation for analytical insights., • Lead and oversee weekly internal sales and campaign reporting from supporting staff, providing the marketing team with recommendations to optimize key performance metrics by sharing contextualized findings and strategies for campaign improvement., • Work closely with Director, Growth Marketing on developing subscription campaign strategies/segmentations to reduce churn and grow audience engagement. Identify and recommend initiatives to grow the New York Philharmonic’s subscriber base., • Work closely with Director, Growth Marketing to develop lifecycle marketing strategies/segmentations for audience acquisition, engagement, retention, and winback marketing campaigns to help the organization meet annual ticket revenue and audience growth goals., • Systematically measure and recommend changes to improve email, direct mail, and digital marketing performance metrics across owned marketing channels to maximize effectiveness and efficiency. Support advertising and promotion strategy through leveraging key insights from external advertising vendors with internal data, recommending campaign changes as necessary to improve performance., • Identify key marketing challenges, develop insights, and propose recommendations grounded in research and audience data to address them., • Build actionable dashboards that answer key business questions and contribute to the marketing team using data, A/B testing, regression modeling, and other analyses., • Provide timely and quantified recommendations in response to ad hoc analysis requests by Vice President, Marketing & Customer Experience, and other senior staff., • Work closely with Director, Growth Marketing to identify key areas of revenue goal setting and growth. Maintain predictive model tools to project ticket sales and revenues for current and future concert seasons. Recommend KPIs and strategies grounded in audience research and data to achieve revenue goals., • Work closely with Director, Growth Marketing and Associate Director, Loyalty Marketing & Audience Insights to guide the direction of audience research., • Lead the marketing data endeavors of external consultants and evaluate, recommend, and negotiate their contracts., • Proactively collaborate with the Customer Relations & Experience, Digital, Information Technology, Finance, and Development teams and other internal stakeholders to interpret data and create compelling reports to enhance decision-making capabilities and test assumptions. Create reporting on the above-mentioned to provide to Funders, Leadership and our Audiences., • Educate colleagues about thinking analytically, so that more individuals can interpret and act on deeper analyses as our technology and analytical tools advance. Oversee training of staff on proper use of marketing dashboards, reports, list segmentation, and data operations processes., • Identify and vet new marketing technologies and products that can be used by the team., • Bachelor’s Degree in mathematics, finance, statistics, economics, or computer science, or at least three years of experience manipulating, analyzing, and reporting on a wide variety of data sets required., • Demonstrated ability fusing analytical findings with lifecycle marketing strategy to improve overall sales metrics in quantifiable ways., • Demonstrated ability to create revenue models and implement learnings for improving predictive modeling processes., • Demonstrated ability with regression analysis and data mining., • Demonstrated ability to oversee/implement best practices for data tracking tools across teams and departments., • Strong quantitative analytics skills with Excel (including graphs and pivot tables, and power query), SQL, Tessitura, and data visualization tools required., • Experience working on marketing-related topics with both quantitative and qualitative data., • Advanced knowledge of the data and service providers in the industry., • Experience with Tessitura database preferred but not required., • Demonstrated ability to communicate ideas and analysis both verbally and in writing to a non-technical audience., • Can transform complex data sets into simple visuals and dashboards., • Leadership skills with the ability to motivate and influence across teams., • Medical Dental and Vision coverage, • Employer contributions to the 403(b) plan after one year of employment, • Employer paid Life and Disability insurance, • 12 Holidays No phone calls, please. Although we appreciate your interest, we will only contact applicants we are considering for interview. The New York Philharmonic is an Equal Opportunity Employer and does not discriminate on the basis of age, immigration or citizenship status, color, disability, ethnicity, gender, gender identity, marital and partnership status, national origin, race, religion, sexual orientation, veteran or active military service member or any other characteristic protected by federal, state or local laws in its employment policies.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. In order to protect StubHub's customers, employees, and marketplace at global scale, StubHub is seeking a Senior Manager, Investigations and Compliance to own the company's most critical risk, safety, and regulatory moments. This role is a senior, highly trusted operator who leads complex criminal investigations, internal misconduct matters, and regulated payments compliance with a high degree of autonomy and judgment. The Senior Manager, Investigations and Compliance operates at the intersection of Legal, Trust and Safety, Payments, InfoSec, and Executive Leadership, serving as the primary escalation point when issues move beyond routine operations and require decisive action, external engagement, and calm leadership under pressure. This is an operational investigations role, not a policy or audit function, and is best suited for someone who has already navigated real-world incidents in a scaled consumer marketplace or fintech environment and knows how to balance speed, safety, and compliance without slowing the business. Location: Hybrid (3 days in office/2 days remote) – New York, NY About the Team: The Investigations and Compliance function sits alongside Legal, Trust and Safety, Payments, and InfoSec to ensure StubHub can operate safely, compliantly, and resiliently as a global marketplace. The team's mission is to respond effectively to serious incidents, mitigate enterprise risk, and translate investigative learnings into durable controls that protect the business, employees, and fans while enabling growth. The work is highly cross-functional, externally facing, and deeply embedded in moments that matter most to the company. What You'll Do: • You will own StubHub's most critical investigations and compliance escalations end-to-end, serving as the primary escalation point for law enforcement engagement, internal employee misconduct, insider threat activity, and safety incidents involving employees and executives., • You will lead criminal investigations, manage subpoenas and search warrants in partnership with Legal, act as Custodian of Records, and represent StubHub with external law enforcement and industry partners., • You will oversee operational compliance programs across AML, KYC Enhanced Due Diligence, and OFAC sanctions to meet regulatory and third-party payment requirements., • You will partner cross functionally with Trust and Safety, Payments, InfoSec, and Executive Leadership to assess risk, respond decisively to incidents, and translate investigative findings into durable controls and prevention strategies that protect StubHub without introducing unnecessary friction to the business., • Lead investigation and response efforts related to external legal threats, including pre-litigation matters, adversarial actors, organized fraud rings, and coordinated abuse targeting the platform, employees, or brand, in close partnership with Legal., • You have led complex criminal, fraud, and misconduct investigations in a consumer technology, marketplace, or fintech environment, operating with confidence in high ambiguity and high stakes situations., • You have served as a primary point of contact for law enforcement and regulators, managing subpoenas, search warrants, records production, affidavits, and testimony, and developing criminal cases and referrals for prosecution., • You bring hands-on experience owning or operating AML, KYC Enhanced Due Diligence, and sanctions programs tied to regulated payment flows, and have partnered closely with Legal, Trust and Safety, and Security teams to mitigate risk., • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.Job Summary: Gametime seeks a Senior Backend Engineer for the Tools and Automation team. This team builds the technology that powers and scales the operations behind our marketplace - making the processes that keep Gametime running fast, reliable, and efficient. This position is for a senior individual contributor (IC3) who delivers high-quality systems and tools with a strong sense of ownership and technical craftsmanship. You'll design and build software that simplifies complex workflows, automates manual processes, and enables internal teams to move faster and smarter. You'll collaborate closely with Engineering, Design, Product, and Operations to build and extend both traditional and AI-driven automation solutions. The ideal candidate combines solid engineering fundamentals with curiosity, initiative, and a bias for improving how things work - not just delivering what's asked. Key Responsibilities: • Design and deliver automated workflows that deeply understand and reimagine manual operations. Partner with ops and product teams to map complex workflows, identify bottlenecks, and reinvent them through thoughtful automation—freeing teams to focus on higher-order tasks and strategic initiatives., • Own foundational systems that expose the best capabilities to compose into automated workflows. Ensure these systems are reliable, observable, and easy to extend as business needs evolve., • Design and build APIs with first principles, enabling composable, predictable, and scalable integrations across Gametime's ecosystem., • Build, test, instrument, and monitor systems that power the processes behind the scenes of the Gametime marketplace., • Demonstrate domain ownership by identifying and advocating for improvements or automation opportunities that align with the company's strategic objectives., • Support and enable teammates through pair programming sessions, design reviews, ideation, and code reviews to strengthen team-wide engineering quality., • Leverage AI-assisted tools and automation frameworks (e.g., AI Code Gen, LLM-based helpers) to accelerate delivery while maintaining quality, clarity, and maintainability., • Apply AI and LLM solutions thoughtfully—use them where they create genuine leverage in automation or insight, and avoid them where traditional engineering solutions are more effective., • Collaborate cross-functionally to understand operational pain points and design solutions that balance human judgment with automated efficiency., • Automation and Workflow Systems: Demonstrated ability to build and maintain workflow automation and orchestration systems that streamline operational processes. Experience with platforms such as Temporal or Amazon SWF is a plus., • Backend Development: Proficient in designing and developing reliable backend systems using Golang (or Python, Ruby, Java, C++, C#, Rust, Scala, etc.), with strong fundamentals in testing, observability, and performance optimization., • System Design: Skilled in designing distributed systems focused on scalability, performance, reliability, and maintainability. Can reason about tradeoffs in consistency, throughput, and fault tolerance., • API Development: Experienced in building and maintaining well-structured, versioned APIs that enable composable automation and integration across internal and external systems., • Event-Driven Systems: Familiar with message-driven architectures and tools such as Kafka, RabbitMQ, or similar, enabling decoupled and reactive automation workflows., • Databases: Solid understanding of both relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, DynamoDB) data models, including schema design and query optimization for automation workloads., • AI-Driven Automation (Emerging Skill): Growing familiarity with leveraging AI-assisted tools (e.g., Cursor, Copilot, ChatGPT) and understanding when AI or LLM-powered automation provides strategic value versus traditional engineering approaches., • Tools and Internal Platforms: Experience developing tools and automation systems that improve efficiency across engineering, operations, and product teams.Interpersonal Skills:, • Problem Solving: Demonstrates strong critical thinking and decision-making abilities, especially in situations that have nuanced workflows and systems., • Education: Bachelor's Degree in Software Engineering or related field., • Experience: 5+ years of experience building and engineering software.Preferred Qualifications:, • Experience: Building LLM or AI powered solutions; working with workflow automation platforms; Temporal or other workflow orchestration tools.What We Can Offer:, • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. Location: Hybrid (3 days in office/2 days remote) – New York, NY What You'll Do • Reporting to the Director of Internal Controls, lead the design, implementation, and continuous improvement of internal controls across StubHub's core business processes (e.g., revenue, procurement, financial reporting, and operations)., • Partner with Finance, Accounting, Legal, Compliance, and business leaders to ensure end-to-end process risk management and control effectiveness., • Establish and maintain a comprehensive internal control framework aligned with SOX 404 and COSO, ensuring compliance with regulatory requirements and industry standards., • Manage and direct a co-sourced team from a Big 4 consulting firm, ensuring alignment on deliverables, quality, and timelines., • Oversee and coordinate control testing, documentation, and remediation activities, ensuring timely closure of process gaps., • Serve as the subject matter expert and advisor to senior leadership on business process governance, risk, and compliance., • 8+ years of experience in internal controls, business process design, audit, or related disciplines., • Strong expertise in control frameworks (SOX 404, COSO, internal audit standards, risk management practices)., • Proven ability to design and implement effective business process controls across revenue, procure-to-pay, order-to-cash, financial close, and other key cycles., • Demonstrated experience leading internal control or SOX programs in large or fast-scaling organizations., • Experience in the marketplace, technology, or e-commerce industry., • Hands-on experience with SOX compliance and control testing methodologies., • Familiarity with ERP systems (NetSuite preferred) and in-house developed applications., • Excellent communication and interpersonal skills, with the ability to influence both technical and non-technical stakeholders., • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. About the Admissions Team: Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in—reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. Within this mission, Marketplace Risk plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events—without compromise. We don't believe trust and growth are a tradeoff. We believe in inventing systems that expand both. About the Role: As a Senior Product Manager – Marketplace Risk, you will design and evolve the intelligence layer that governs how supply enters StubHub. You'll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: accelerate platform growth while increasing marketplace trust—pushing beyond traditional risk tradeoffs. This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub. Location: Hybrid (3 days in office / 2 days remote) – New York, NY What You'll Do: Build the Future of Marketplace Trust • Drive strategy for intelligent, scalable, and adaptive systems that determine listing eligibility and shape seller experience across the platform., • Develop frameworks that expand marketplace liquidity and safety—introducing innovation that unlocks new supply without compromising fan trust., • Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area., • Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows., • Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health., • Use data to understand emerging patterns, measure system performance, and inform prioritization., • 5–8+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments., • Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution., • Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams., • Demonstrated success designing and scaling systems that influence marketplace or platform dynamics., • Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health., • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$175,000—$270,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job Description Veris Residential Job Fairs We have an immediate need for several maintenance roles and operations roles, including positions at our luxury apartment communities in Jersey City and West New York/Weehawken, New Jersey. To help fill these roles, we will be hosting two separate job fairs, one in Jersey City and one in West New York. These job fairs are a great chance to meet and interview with various members of our team, including Regional and Community Managers, Maintenance Managers and representatives from Human Resources. Please ensure you attend the correct job fair based on the positions AND locations you are interested in: Jersey City Wednesday, January 14th, 2026 11:00 AM – 2:00 PM Haus25 – 25 Christopher Columbus Drive Jersey City, NJ 07302 JERSEY CITY JOB OPENINGS & PARKING Job Fair on January 14, 2026, at Haus25 Current openings are also listed on the careers page of , where you can find full job descriptions and review qualifications. • Assistant Community Manager, The BLVD Collection, Jersey City, NJ ($70,000), • Leasing Specialist, BLVD 401/425, Jersey City, NJ ($50,000), • Maintenance Technician II, Liberty Towers, Jersey City, NJ ($54,080), • Maintenance Technician II, Haus25 & Sable, Jersey City, NJ ($54,080), • Maintenance Technician II, Haus25, Jersey City, NJ ($54,080), • Groundskeeper/Maintenance Technician I, Jersey City, NJ ($45,760) Parking: Please enter the garage off Montgomery Street and park on the 2nd floor in any spots that are not reserved. You will enter the resident entrance door in the garage and make a left to the elevators which you will take to the 9th floor and exit to the Leasing Office where you will be checked in for the interview. We will validate your parking ticket at the end of the interview. West New York/Weehawken Wednesday, January 21st, 2026 11:00 AM – 2:00 PM The Capstone – 17 Avenue at Port Imperial West New York, NJ 07093 WEST NEW YORK/WEEHAWKEN JOB OPENINGS & PARKING Current openings are also listed on the careers page of , where you can find full job descriptions and review qualifications. Job Fair on January 21, 2026, at The Capstone • Leasing Specialist, RiverTrace, West New York, NJ ($50,000), • Maintenance Technician II, RiverHouse 9 & 11, Weehawken, NJ ($54,080), • Maintenance Technician I, RiverHouse 11, Weehawken, NJ ($45,760), • Maintenance Technician I, RiverTrace, West New York, NJ ($45,760) Parking: Please enter the garage on the North Side of the building between River Road and Avenue at Port Imperial. You may park on the 1st floor in any spots that are not reserved and enter the resident entrance door to the Leasing Office where you will be checked in for the interview. We will validate your parking ticket at the end of the interview. Veris Residential is an equal opportunity/affirmative action employer. Veris Residential does not discriminate against applicants on the basis of race, creed, nationality, sex, color, religion, national origin, ancestry, age, genetic information, mental or physical disability, marital status, familial status, domestic partnership status, civil union status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, military status or any other category protected by federal, state or other law applicable in the location of employment.

Job Description Who We Are: Welcome to Noldor, we are on a mission to revolutionize how insurance data powers the program and specialty insurance marketplace. Don’t let the word "insurance" fool you, insurance is a dynamic and rapidly evolving marketplace, and we are at the forefront of its transformation. At Noldor, we are building a groundbreaking platform that redefines data exchange, empowering MGAs (Managing General Agents), carriers, and reinsurers to harness data for more informed, strategic decision-making. Since our start in 2021 at the DESCOvery venture studio, we’ve been on a roll - building an energetic, supportive, and driven team that's fearless about tackling some of the toughest challenges in this $5 trillion industry. We work hard, laugh harder, and believe in the impact we’re making together. If you're ready to be part of a transformative journey, let’s reshape this industry side by side! About The Role: Reporting to the Product Manager, the Product Analyst will support product development by managing product documentation, analyzing usage data, assisting with sprint coordination, serving as a subject matter expert across internal teams, and overseeing the software development lifecycle. This role is essential in keeping product operations organized, ensuring clarity in requirements, and helping teams and stakeholders stay aligned with product goals. What You’ll Do: * Create and maintain feature specs, release notes, and user guides that help internal teams understand how the product works. * Own and prioritize the product backlog to align with product vision and business goals, ensuring clarity and accessibility for the development team. * Work with the product team and stakeholders to clarify requirements, define user stories, and break down initiatives into detailed tasks. * Create, maintain, refine, and prioritize tickets in JIRA - including acceptance criteria, priorities, dependencies, and story points. * Partner with engineers daily to ensure clear understanding of requirements, support technical feasibility discussions, and resolve blockers quickly. * Assist in refining the product backlog to ensure items are ready for upcoming sprints, aligned with business priorities, and scoped appropriately. * Support the Business Data Analyst (end-user) team and other internal groups with training and materials for new features. * Assist with user testing and QA by validating that new features meet user expectations and business needs. * Develop a strong understanding of Noldor’s product to assist in answering internal questions and surfacing feedback. Who You Are: * 1–2 years of experience in a technical product, business analyst, or data analyst role; experience in SaaS, ETL, or data platform companies is a plus. * Background or familiarity with Property & Casualty Insurance, MGA/carrier data, or insurance premium and loss data is a big plus. * Comfortable working with product documentation and technical concepts like APIs or data structures (you don’t have to code!) * JIRA experience or any ticket/support management system is a plus * Curious, detail-oriented, and able to break down complex concepts into clear, actionable insights * Strong communication skills, especially in writing - able to create clean, easy-to-follow documentation Analytical mindset - you enjoy diving into data, spotting patterns, and making recommendations * Comfortable in a fast-paced, evolving environment where priorities shift and ambiguity is part of the job