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Job Description HOURS / SHIFT: Minimum 50 hours 5-6 days depending on season and demand Primary Functions of the Position: • Meeting food cost budgets, controllable labor budgets, minimizing waste, • Responsible for maintaining an A rating with the NYC Health Dept. thru impeccable sanitary conditions, • Responsible for interviewing, hiring, training and ongoing development of entire FOH and overseeing BOH staff including a progressive discipline program which included termination if necessary. Solely responsible for servers, expos, bartenders, hosts, dishwashers., • Will ensure that all FOH 7 BOH staff is following standards and systems that are in place., • Interact closely with all Department Heads to ensure that the guest expectations are exceeded., • Responsible for rotation of opening and closing of the building. Building to be opened and closed by a limited number of FOH and BOH managers.Secondary Functions of the Position: Assignments from the General Manager General Outline of Job Responsibilities: OPERATIONS • Ensure that Safety and Sanitation Standards are maintained at all times. Immediately rectify any unsafe conditions, current or potential., • Responsible for making sure that all food served is entered in Posi Touch and that no food or beverage is made without a dupe ticket printed out of Posi Touch. When doing parties/banquets, make sure that all food and beverage are ran thru Posi Touch as well and make sure the price on the contract matched the final bill., • Responsible for anticipating staffing needs and taking a proactive approach on hiring, • Cut staff based on business volume and avoid overtime., • Train, supervise and coach all FOH staff according to company standards., • Perform quarterly Evaluations for all FOH personnel., • Make sure no employees start until all of their new hire paperwork is complete., • Formerly recommend bonuses, raises and promotions for all people in department., • On a daily basis review all shift clock out reports for all FOH and BOH staff and make appropriate adjustments to coincide with posted schedule to ensure staff is clocked in and out accurately. Place the original time report and the adjusted time report in the office administrators mail box on a daily basis, Adjusted time report must be signed. All staff must be clocked out by the end of the day based on their true start and finish times., • Ensure high standards for Food Health Sanitation and Cleanliness are in place and the standards are communicated and practiced throughout the kitchen at all times by all kitchen employees., • Follow the purchasing guidelines when receiving deliveries compare the deliveries to the appropriate Foodco purchase order including linens and uniforms, for accuracy in quantity, quality and price. Adjust pricing if overcharged and or return any items that were delivered in error or lack in quality., • Maintain par levels of all FOH supplies., • Perform weekly restaurant liquor inventories and manage within Foodco., • Discuss any bulk liquor buys with the corporate office, • Attend and actively participate in all management meetings., • Conduct department meeting once a month coordinate with management team as often as possible to maintain teamwork, uniformity and consistency and great customer service., • Interact with the Event Manager throughout all events about the timing of courses and to assure that food quality is meeting the expectations of our Guests., • Practices Guest is #1 at all times., • Make recommendations for maintenance, repair and upkeep of the restaurant., • Follow through to ensure that problems are taken care of in a reasonable time frame., • Supervise entire restaurant FOH and BOH staff, • Maintain all company equipment in the most professional fashion., • Represent the company at community and other special events., • Attend and actively participate in staff meetings., • Input schedules into Hot Schedules, ensure weekly budgets for BOH labor are met., • Regularly communicate with General Manger about costs and any difficulties., • Consistently maintain company image., • Oversee Restaurant chef for continuous development of menu items for restaurant menus., • Must complete the New York City Food handlers Certification within one month of being hired.KITCHEN, • Inspect all food purchases for quality control and to maintain maximum shelf life., • Schedule and coordinate FOH staff and oversee kitchen staff schedule. Ensure proper staffing for maximum productivity and efficiency., • Make sure the kitchen is following documented recipes and maintain the high quality of food production, presentation and taste that has been established in our company, • Monitor and coach staff on maintaining consistency in food quality., • Constantly practice controls to minimize food & supply waste and eliminate theft.

Job DescriptionWhy Prizeout At Prizeout, we provide rewards and loyalty solutions that transform how partners engage their customers and help them maximize their financial potential. We keep the user at the center of every decision and we value humility, curiosity, and ownership. We hire people who trust themselves, get things done, and thrive in a fast-moving, collaborative environment. As our team continues to grow, we're looking for a Sr. Manager of Customer Support to lead and scale our partner support function. About This Role The Sr. Manager of Customer Support plays a critical role in shaping the operational foundation of our support organization. This leader will oversee the day-to-day of Support while building scalable systems and processes that elevate the partner and user experience and drive operational excellence. This role blends hands-on Support leadership with systems thinking, cross-functional collaboration, and continuous process improvement. What You'll Do * Be the strategic point of contact for escalated support inquiries, ensuring timely, accurate, and service-oriented responses. * Lead, coach, and develop the Customer Support team through mentorship and clear expectations. * Build and optimize operational workflows using Zendesk’s full product capabilities, (including ticket tagging, automation, and visibility/performance dashboards). * Improve and expand the Help Center to drive self-service adoption and reduce inbound volume. * Lead and implement the AI support chat project, ensuring thoughtful integration into the broader support ecosystem. * Partner cross-functionally with Product, Engineering, and Operations to resolve issues, improve processes, and advocate for partner needs. * Identify trends in support data and translate insights into improvements. * Build strong relationships with internal stakeholders and external partners to ensure alignment and trust. What You'll Bring * 3+ years in Customer Support, Partner Support, or a similar client-facing role (fintech, SaaS, or financial services preferred). * 1-3 years of leadership experience, either managing people or leading complex cross-functional initiatives. * Experience building or optimizing support systems (Zendesk strongly preferred). * Strong operational mindset with the ability to design scalable processes. * Excellent written and verbal communication skills. * Data-driven decision maker who is comfortable analyzing support metrics and performance trends. * Organized, detail-oriented, and comfortable managing multiple priorities simultaneously. * A partner-first mindset with patience, empathy, and a solutions-oriented approach. * Comfortable operating in a fast-growing, evolving environment. Please Note: Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. The expected salary range for this position is $95,000 - $110,000, plus an equity component. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCompany Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe covers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? Job Description The Customer Care and Support Partner is the primary operational point of contact for US Labels and Artists, responsible for handling inbound requests and driving end-to-end resolution across distribution operations, royalties/reporting, and rights-related topics. This role blends structured ticket-based support (triage → resolution → escalation) with customer education and enablement, ensuring customers get timely, accurate answers and can operate autonomously using our tools and resources. You will work closely with Label Managers and cross-functional partners to resolve operational issues efficiently, improve the customer experience, and ensure a high standard of support across the partner lifecycle. Key Responsibilities 1. Case Management & Resolution (Day-to-day Support) * Manage customer requests across email and ticketing systems, ensuring clear documentation, correct categorisation, and professional follow-up. * Troubleshoot and resolve common operational issues; coordinate internally to unblock complex cases (e.g., platform/delivery issues, reporting questions, rights-related escalations). * Apply standard workflows, templates/macros, and internal knowledge to deliver consistent, scalable responses. * Identify trends and recurring issues; flag risks and repeated pain points to improve customer experience and reduce repeat contacts. 2. SLA, Quality, and Customer Experience * Prioritise work based on SLA and customer impact; manage workload to meet agreed service expectations (response/resolution discipline) without compromising quality. * Maintain a high standard of written communication: clear, accurate, empathetic, and action-oriented. * Escalate effectively when needed, with appropriate context, documentation, and recommended next steps to support timely resolution. 3. Customer Onboarding & Enablement * Support onboarding and training for Artists and Labels on Believe's tools, helping partners use the platform effectively and confidently. * Contribute to customer education through walkthroughs, FAQs, and other support materials to increase self-serve and reduce avoidable ticket volume. 4. Knowledge Base & Continuous Improvement * Create or improve internal/external knowledge articles, templates, and standard operating procedures based on real case learnings. * Share support insights with Product andOperations to help inform process improvements, tooling enhancements, and clearer customer guidance. 5. Cross-functional Collaboration * Work closely with Sales/Account teams to align on customer context and communication. * Coordinate with internal stakeholders (Finance, Content Ops, Product, Contracts & Rights) to resolve issues and help prevent recurrence—acting as the customer’s operational advocate. Qualifications * 5+ years of experience in content operations, digital distribution, or label services, or a related music operations/support environment * Strong case management and organizational skills * Excellent written and verbal communication skills * Detail-oriented with strong analytical and problem-solving capabilities * Ability to manage multiple cases in a structured and prioritized manner * Experience with Salesforce, JIRA, or ticketing systems is a plus * Strong proficiency in Microsoft Office tools (Excel, Word) * Familiarity with digital platforms, music distribution, or rights management is strongly preferred. * Ability to explain operational or technical issues clearly to non-technical stakeholders Core Competencies * Ownership mindset and accountability * Structured and SLA-driven execution * Client-centric and solution-oriented * Process adherence with improvement mindset * Cross-functional collaboration * Continuous learning and adaptability Additional Information Salary transparency: Believe is committed to fair and equitable compensation practices. The base salary range for this position is $59,280 - $88,920. The final salary offer will be determined by a variety of factors, including the candidate’s relevant experience, specialized skills, internal equity, and specific work location. This range represents our good faith estimate at the time of posting. Where you'll be This role will be based out of our Brooklyn, NY or Nashville, TN office. Believe operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 8 days per month on a flexible schedule organized at the department level. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Set the tone with us. Working at Believe means having individual and collective impact in a fast-growing company! At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. We have two hearts at Believe – our People and our Artists. We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ROCK THE JOB * Tailor-made training and coaching program * Remote working policy * A wellness program “Pauses” with many activities and animations in-house * Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist * A healthy and eco-responsible company restaurant * Individual or family health insurance SING IN HARMONY * Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet. * Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint * 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)

Job Description Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults. Despite autism diagnoses increasing more than 5x in the past 25 years, autistic adults have been systematically overlooked. This has led to extremely poor outcomes, including high rates of co-occurring mental health conditions and a lower life expectancy. Prosper is here to change that. We deliver specialized mental health services for autistic adults, covered by insurance. We've helped tens of thousands of people receive an autism diagnosis for the first time, work with neurodivergent-affirming therapists, and find belonging through community. Our outcomes meaningfully outperform traditional care for autistic adults, with substantially greater improvements in mood, anxiety, and quality of life. Prosper is growing 3x year over year and are at mid-double-digit millions in run-rate revenue, with thousands of active clients and 400+ clinicians. We're a high-ownership, mission-driven team, building something that has never existed for autistic and neurodivergent adults. About the Role Our client experience team is crucial to making our clients feel supported day-to-day — managing all inbound phone, text, and email support. We believe in putting clients first, and that ethos runs through everything we do: every interaction is held to a high standard because the people on the other end of it deserve nothing less. As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When something breaks (e.g. a flagged spam number), you don't wait for someone to tell you how to fix it — you figure out what needs to happen, execute, and build the process that prevents it from happening again. This is a rare opportunity for someone who wants to do more than manage a function — you'll shape it. We're a startup, which means you'll report directly into senior leadership, have a real seat at the table, and build processes and team culture largely from the ground up. The ideal person for this role thinks like an owner. They're restless about quality and never satisfied with "good enough" when better is possible. They're comfortable in ambiguity, resourceful with tooling and systems, and they genuinely care about the clients this team serves. You Will • Own people management end-to-end. Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager your team can rely on for clear direction, honest feedback, and real development., • Build and maintain a QA function from scratch. Create a systematic process for reviewing response quality, identify patterns in gaps, and coach the team toward consistently hitting a high bar., • Design and manage team structure. Establish triage tiers, own scheduling across holidays and volume changes, and make sure the team is set up to handle whatever comes in., • Drive continuous process improvement. Identify inefficiencies in workflows and tooling, quantify their impact, and fix them — whether that means building a lightweight solution yourself or writing and managing an engineering ticket to completion., • Create and iterate on SOPs. Document how things should work, monitor whether they're working, and update them when they're not. Build processes that are durable, not just functional., • Translate client patterns into upstream fixes. Spot recurring themes in client questions and complaints, and turn them into clear, data-backed recommendations for the product team — reducing the volume of issues the team has to field in the first place., • Stay ahead of operational issues. When something unexpected breaks figure out the fix and build the safeguard so it doesn't happen again.About you, • Bring 5–8 years of experience in client experience or support operations, including at least 1–2 years managing a team directly, • Fluent in support operations: SLAs, ticket workflows, triage structures, and help desk tooling — and you pick up new systems quickly, • Think and act like an owner — you don't wait to be told something is broken, and you're never fully satisfied with the current bar when better is possible, • Genuinely care about the clients your team serves, and let that shape how you set standards and develop your people, • NYC-based preferred; open to remote for the right candidate More about Prosper Health • Our culture is a unique mix of thoughtfulness, kindess, and high-performance. We take time to eat lunch together every single day in NYC, while also setting ambitious goals and holding ourselves accountable to them., • We always ensure that we integrate perspectives from experts in our space, including clinicians and autistic self-advocates., • Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Yale, Penn, Northwestern, Dartmouth, Vanderbilt, and more., • Here are a few of our favorite operating principles:, • Clients first - Our job is to solve real problems for our clients. Choose what makes life better for the client, even if it's harder for us. Never lose sight of the person on the other side., • Find a Way - We use ingenuity, scrappiness, and determination to bend the world to accomplish our goals. We're resourceful and do more with less., • Raise the Bar - We grow deliberately, by asking how things can improve and by giving and seeking feedback. We insist on the highest standards and keep pushing them higher., • Be a Good Person - Be kind, be honest, and make it fun to work here. Tell the truth even when it's uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.

Job Description Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, and Hershey Super Sweet Adventure. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. Job Summary: OGX is seeking a Guest Experience Team Lead to cultivate and foster an engaging, positive, and inspiring environment for our Guests and Team Members. This position will be responsible for delivering an outstanding guest experience by supervising the front-line team. This position will work closely with Team Members and directly with Guests to help create an immersive, welcoming, and positive experience. They will oversee a team of about 50 team members responsible for ticket sales, line control, and photo operations. The ideal candidates thrive in fast-paced environments, have the ability to work with a variety of personalities, and can project a positive image to both team members and visitors. This part-time position pays $21.00 per hour. Responsibilities: • Oversee day-to-day experience floor operations including, but not limited to, ticketing, guest services, and photo operations, • Learn and become a subject matter expert on operations policies, processes, procedures, and standards, • Help to train and develop a world-class operations team, • Actively participate in defining the team culture and incorporating it into the operation, • Assess the effectiveness of the team, providing feedback to management, and enforcing disciplinary actions as outlined in the employee handbook and training, • Maintain and oversee the daily break schedule to ensure employees get required breaks and move through assigned positions efficiently, • Manage staff timekeeping system, ensuring that team members are accurately and appropriately clocking in and out for their shifts, • Enforce the dress code, • Jump into any area of the operation as needed, • Complete daily summary reports in a timely and professional manner, • Must be vaccinated against Covid-19, • Must be able to remain in a standing stationary position more than 65% of the time, • Must be able to move about inside the exhibit space, • Must be able to work a minimum of three shifts, one of which must be a weekend day, • Occasionally lifts and moves items / equipment weighing up to 50 pounds, • Exceptional communication skills, • Organized and detail oriented, • Ability to multitask, • Strong leadership skills; ability to lead by example, • Self-Starter and proactive, • Maintain grace under pressure and enjoy working in a fast-paced and fluid environment, • Excellent problem solver with the ability to troubleshoot and come up with creative solutions, • Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner, • Experienced in customer service, communication, written and interpersonal skills, • High school diploma (or equivalent), some college is preferred (current students welcome to apply), • At least 6 months of supervisory or commensurate leadership experience, • At least one year experience in guest-focused business (retail, restaurant, experiential, hospitality, etc.), • Experience working in the Attractions and Amusement Industry welcomed, • Flexible Schedule Powered by JazzHR yTR0CnzoxW

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in customer support, CX operations, support ticket handling, knowledge base documentation, escalation workflows, and structured support process review. This role supports current and upcoming remote consulting opportunities focused on structured customer support review, ticket workflow analysis, knowledge base assessment, escalation routing, exception handling, and high-quality project execution. Selected professionals will apply their customer support expertise to review realistic support scenarios, evaluate policy and documentation requirements, prepare structured written outputs, and support accurate, evidence-based customer support workflow tasks. Key Responsibilities Professionals in this role may contribute to: Ticket Handling & Support Response Review • Review customer support scenarios involving Tier 1 tickets, known-answer workflows, knowledge base references, macro selection, and response quality, • Evaluate support responses against source materials, product documentation, rule sets, and defined customer support criteria, • Support structured review of ticket replies, support macros, response templates, and customer communication workflows, • Review support scenarios involving refunds, exceptions, account issues, policy-based decisions, escalation triggers, and approval or denial workflows, • Evaluate exception handling decisions against documented policies, eligibility requirements, escalation rules, and customer context, • Support structured review of escalation notes, decision logs, customer communication records, and support playbooks, • Review knowledge base articles, help center materials, internal support documentation, macros, and procedural content, • Evaluate support content against required sections, step accuracy, product logic, formatting standards, and documented workflows, • Support structured review of KB authoring, content maintenance, automation design, and QA processes Strong candidates may have: • 2+ years of experience in customer support, CX operations, support operations, technical support, help desk support, customer experience, or related roles, • Experience in B2B SaaS, marketplace, e-commerce, fintech, consumer apps, digital products, or other support-heavy environments, • Experience with one or more areas such as support ticket handling, macro design, automation workflows, escalation routing, refund or exception review, knowledge base authoring, CSAT analysis, or QA processes, • Familiarity with support platforms such as Zendesk, Intercom, Freshdesk, Front, Help Scout, Salesforce Service Cloud, HubSpot Service Hub, or similar systems, • Comfort reading and preparing support artifacts such as ticket responses, KB articles, macros, escalation notes, QA reviews, support playbooks, and customer communication records, • Strong written communication skills and ability to explain support decisions clearly, • A degree or professional background in communications, business administration, customer experience, information systems, service management, operations support, or a related field is helpful, • Experience with support QA, customer experience analytics, help center optimization, support automation, or support operations improvement, • Familiarity with CSAT, SLA tracking, escalation frameworks, refund policies, support macros, or internal support playbooks, • Experience preparing or reviewing ticket responses, KB articles, macros, escalation notes, QA scorecards, or customer communication templates, • Experience working with B2B SaaS, marketplace, e-commerce, subscription products, fintech, or digital service environments, • Apply customer support and CX operations expertise to structured remote project work, • Contribute to high-quality ticket workflow review, knowledge base assessment, escalation analysis, and support documentation, • Work on flexible, project-based assignments aligned with your professional background, • Use your customer support judgment in a focused, detail-oriented consulting environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $45–$65 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy:

Job Description Print Finishing Bindery Technician Location: Carlstadt, NJ A day in the life You arrive, review the job ticket, and ready the finishing line. You dial in the cutter, fine‑tune the folder, and prep the stitcher so each piece runs true to spec. As work flows, you watch quality like a hawk—measuring, inspecting, and adjusting to keep every run crisp, square, and on time. When something drifts, you troubleshoot, fix, and get the line humming again. You stay in sync with teammates to hit deadlines, keep your work area spotless, and close the shift the same way you started: safe, organized, and on standard. What you’ll handle • Set up and operate bindery equipment: cutters, folders, stitchers, and related post‑press machinery, • Execute folding and finishing operations to exact production specifications, • Continuously monitor runs for quality, throughput, and efficiency, • Perform routine maintenance and basic troubleshooting to reduce downtime, • Inspect finished product for precision; make on‑the‑fly adjustments when needed, • Collaborate with the production team to meet schedules and goals, • Keep the work area clean and organized to support safety and efficiency, • Follow all safety protocols and company policies without exception What you bring, • High school diploma or equivalent; technical training in printing/bindery is a plus, • Background in a bindery or print production environment preferred, • Hands‑on experience running cutters, folders, stitchers, and similar equipment, • Sharp attention to detail and pride in precision work, • Ability to troubleshoot and maintain bindery machinery, • Strong time‑management skills and calm under deadline pressure, • Clear communicator and dependable team player, • Willingness to learn and adapt to new processes and technologies Nice to have, • Experience with UPS (shipping systems), • Basic computer skills Compensation & Benefits, • Starting pay up to $28.00/hour for candidates with full bindery experience and minimal training required, • $2.00/hour increase after 6 months based on performance, • Biannual bonuses based on performance and attendance (Summer & Christmas) Core proficiencies, • Machine Setups for Production Runs, • Binding Experience, • Blueprint Reading

Job DescriptionCustomer Support Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We're here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste's all-in-one solution to power their operations. But we're just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team This is a true people manager and operator role. You've built support functions before—you've designed tiered models, written the SOPs, stood up the escalation frameworks, and developed reps into higher-tier contributors. You know how to operate independently, set the strategy, and execute against it without needing leadership in the weeds with you. You're equally comfortable owning a critical escalation personally as you are coaching a rep through their first hard customer call. Success is measured by the team's ability to deliver fast, high-quality support without requiring direct manager involvement—while continuously improving processes, tooling, and customer outcomes. Requirements What You'll DoTeam Leadership & Development • Manage, coach, and develop a team of support representatives through regular 1:1s, performance reviews, and career development planning, • Set clear team goals and KPIs (CSAT, first response time, resolution time, escalation rate) and hold the team accountable, • Build structured onboarding and ongoing training programs that ramp new hires to full readiness within 30 days and continuously deepen product and industry knowledge, • Develop team members into higher-level contributors, measurable through certification rates and reduced escalation volume over time, • Foster a high-performance, customer-first culture grounded in accountability, ownership, and continuous improvementSupport Operations & Process, • Define and implement a tiered support model (Tier 1 / Tier 2) with clear ownership, responsibilities, and escalation paths, • Build and maintain playbooks and SOPs that enable the team to independently resolve 80%+ of inbound issues at Tier 1, • Establish clear criteria for ticket classification, escalation, and resolution expectations, • Continuously refine workflows to improve efficiency, consistency, and qualityCustomer Experience & Escalation Management, • Set and uphold a white-glove standard for all customer interactions—urgency, clarity, and professionalism, • Own escalations and complex cases, serving as the final point of coordination before involving Head of CX, Product or Engineering, • Establish and enforce a standardized escalation framework including SLAs, communication expectations, and ownership across business hours and after-hours, • Own and manage the out-of-service-hours coverage plan, including rotation design, on-call ownership, escalation paths, and ensuring consistent customer experience outside standard hours, • Partner with customers during critical moments (post go-live issues, billing concerns, operational disruptions) to ensure successful outcomes, • Serve as a front-line point of contact for SMB accounts without a named CXM, partnering with the broader CX team to ensure these customers receive a consistent, high-quality experience, • Stay connected to the customer experience through ticket reviews and trend analysis while minimizing direct ticket ownership as the team scalesAI, Automation & Tooling, • Identify high-volume, repetitive tasks and drive automation through AI and tooling with the goal of measurably reducing manual ticket volume quarter over quarter, • Train and optimize AI agents (e.g., Intercom) to deflect Tier 1 inquiries with clear deflection rate targets and quality thresholds, and build AI-assisted workflows such as auto-triage, suggested responses, and proactive status updates, • Continuously evaluate and implement new tools and technologies to improve support scalability and response speedPerformance Visibility & Analytics, • Build and maintain real-time dashboards tracking key metrics (response time, resolution time, escalation rate, deflection rate), • Enable full visibility into team performance without requiring direct involvement in individual tickets, • Monitor trends and proactively adjust staffing, workflows, and processes to meet demand, • Drive accountability through data—owning weekly and monthly performance reporting against defined SLAs and surfacing corrective actions when targets are missedInsights & Cross-Functional Collaboration, • Aggregate and analyze tickets to identify recurring issues, failure patterns, and systemic gaps, • Translate support trends into clear, actionable insights for Product and Engineering with business and operational context, • Drive root-cause resolution by partnering with Product and Engineering through to shipped fixes, tracking reduction in repeat ticket volume for resolved issues, • Build and maintain a self-service knowledge base, continuously updated based on product changes and common support trends, • Collaborate with Implementation, Customer Experience, and Sales to ensure seamless handoffs and lifecycle supportWhat You'll Need, • 5–8 years in customer support, with 2–3+ years directly managing a support team, • Proven track record of building or materially scaling a support function; you've designed tiered models, written SOPs, and stood up escalation frameworks from scratch, not inherited and maintained them, • Experience at a B2B SaaS company; vertical SaaS or industry-specific software strongly preferred, • Proven ability to operate independently, you've built and run support systems without a playbook handed to you, and you know how to prioritize and execute when leadership isn't in the weeds with you, • Demonstrated track record of developing support reps into higher-tier contributors with specific examples of reps you've upleveled to grow into leads, • Comfort owning escalations and after-hours critical incidents personally, not just delegating, • Experience designing and managing out-of-service-hours coverage plans; on-call rotations, escalation paths, and after-hours SLAs, • High standards for customer experience with a natural gravitation toward white-glove service, • Analytical mindset with the ability to aggregate trends across large ticket volumes, identify root causes, and communicate findings with business context, • Strong written and verbal communication skills; you can de-escalate a frustrated customer and coach a junior rep in the same afternoon, • Data-driven with comfort in dashboards and using metrics to drive team performance and cross-functional decisions, • Hands-on experience implementing AI or automation in a support context, you can speak to measurable deflection or efficiency gains you've personally driven, • Experience with support platforms like Zendesk, Intercom, Freshdesk, or similarNice to Have, • Background in waste management, logistics, field service, or municipal services, • Experience with tools like Aircall or Fathom, • Experience writing internal playbooks, SOPs, or help center documentation at scale Benefits Compensation $115,000 - 125,000 annually, based on experience. Salary ranges reflect our commitment to competitive, transparent pay. What We Offer This is not just a job. It's an opportunity to make a real impact in a critical industry. • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Job Description Who We Are Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world's most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Who We Hire Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it. Mission The Client Services Manager owns the day-to-day execution and client experience across a shared book of direct and programmatic accounts. This role is the connective tissue between clients and Kargo's internal teams — ensuring campaigns launch correctly, perform to goal, and create the conditions for retention and growth. Without this role, client relationships erode and revenue opportunities go unnoticed. This is a hybrid role requiring onsite presence 4 days per week. Outcomes — What Success Looks Like in 6–12 Months • Campaigns executing on time and on spec across the portfolio — Assigned accounts move through the full campaign lifecycle — kickoff through delivery — without chronic delays, missing assets, or escalations caused by execution gaps., • Client relationships that are warm, responsive, and trust-based — Clients on this book of business feel well-served, respond positively to outreach, and view Kargo as a reliable partner rather than a vendor to manage., • Reporting delivered with insight, not just data — Performance reports are going out on schedule and include clear takeaways that help clients understand what's working and what to do next., • Upsell and renewal opportunities identified and flagged proactively — At least a defined set of incremental or renewal opportunities are surfaced and handed to sales or senior CS with enough lead time to act on them. Required • 3+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations, • Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection, • Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization, • Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations, • Experience working across cross-functional teams including sales, operations, and creative Attention to Detail and Follow-Through • Catches discrepancies in assets, tags, and reporting before they become client issues, • Identifies issues early and moves toward a solution before escalating, • Keeps clients and internal stakeholders informed with updates that are timely, accurate, and appropriately concise, • Works well alongside sales, operations, and senior CS team members — sharing context freely and following through on shared commitments, • AdAge Best Places to Work, • ThinkLA Partner of the Year, • Built In Best Places to Work, • Cynopsis 2025 Top Women in Media - Jeannine Shao Collins, • Martech Breakthrough Awards - Best Overall Adtech Company, • Digiday Media Awards Best Event, • Cynopsis Media Impact Awards-Best CTV Platform, • Martech Breakthrough Awards-CTV Innovation, • Big Picture: kargo.com Pursuant to applicable fair chance laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Kargo will consider qualified applicants with arrest and conviction records for employment.

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

At OfficeLuv, we work diligently to streamline the ordering process for modern workspaces. Our clients rely on us to keep their offices and work environments running smoothly, and that starts with a Customer Success team that is organized, efficient, and proactive. We are currently looking for a Customer Success Agent to support the end-to-end experience for OfficeLuv customers. This is a role for someone who finds satisfaction in the details—someone who enjoys navigating logistics, coordinating cross-departmentally, and ensuring that every customer interaction is handled with thoughtfulness and tactfulness. • This is a "Work from Home" role; however, candidates must be based out of the Chicago area., • This role is Part Time, with an estimated weekly schedule of around 20-30 hours, with the potential to scale based on business need and seasonal demand., • You believe in creating the best possible customer experience, • You thrive in fast-paced environments and multitask with ease without getting flustered, • You are detailed, love organization, and are driven by results, • You're personable, professional, and positive!, • You have great communication skills and are comfortable interacting with customers and account managers regularly, • You have a motivating energy and a flexible demeanor, • You are proactive, solution-oriented, and highly organized, • Customer Support & Ticket Management, • Resolve customer tickets promptly using a CRM (Zendesk), • Accurately tag and categorize customer tickets based on type, • Respond to customer inquiries with professionalism and a helpful, positive tone, • Data & Systems Management, • Update and maintain customer information within internal CRM and backend systems, • Ensure accurate documentation of all customer interactions, • Cross-Functional Collaboration, • Work directly with Account Managers and Operations teams to determine the best course of action for customer requests, • Identify recurring customer issues and report trends to the appropriate team members, • Bachelor's degree required, • 1+ year of experience in Customer Success, Account Management, or related client-facing role, • Ability to address tactical issues efficiently and effectively, • Strong Listening skills with the ability to understand customer business needs, • Proven ability to multitask and prioritize in a dynamic environment, • Excellent organizational and time-management skills, • Enjoys working as part of a team in a collaborative environment, • Clear, professional written and verbal communication skills

This role is focused on helping Seeq’s global Technical Support organization scale its effectiveness, efficiency, and quality. You will build AI agents, workflows, and process automations that help make our world-class support team even more capable as we continue to grow our customer and user base. We are looking for an exceptional engineer who understands customer support operations, processes, and data and can a) build AI-powered systems to improve support workflows end to end, and b) create actionable insights and recommendations that drive improvements. You will work at the intersection of technical support, workflow automation, applied AI, analytics, and operational design to streamline how support work is routed, investigated, escalated, synthesized, and improved, with the direct goal of improving customer experience and satisfaction. You will build operations intelligence workflows that help Seeq’s Technical Support team act earlier, faster, and with better judgment. You will work closely with Technical Support Engineers, Support leadership, Product, Engineering, and Customer Success to understand how support works across regions, time zones, and escalation paths, then turn those insights into systems that improve the operation. This role is heavily focused on agentic AI engineering. You will design and implement workflows that reduce manual effort, improve consistency, and accelerate high-value support work across ticket triage, routing, knowledge retrieval, escalation preparation, case summarization, data gathering, and root-cause-oriented investigation. Examples of systems you may build or extend include: • AI-assisted ticket triage and routing, • case summarization and escalation preparation tools, • knowledge retrieval workflows for support engineers You will translate operational data into actionable intelligence, including support tickets, product usage context, case metadata, response patterns, escalation signals, and internal knowledge sources, delivering the right insights to the right people at the right time. You know how to apply modern AI and software tooling with rigor and judgment. You can identify where agentic systems genuinely improve throughput and quality, where deterministic automation is better, and how to combine the two safely in production support workflows. You will also help shape how Seeq operates in an AI-assisted world by creating systems, prompts, tooling, documentation, and conventions that make support workflows easier to execute correctly and easier to improve over time. You are an exceptional engineer with strong systems thinking, operational judgment, and a bias toward practical automation that delivers measurable impact. You have experience building internal tools, workflow automation, operational analytics, or AI-powered systems in environments where accuracy, responsiveness, and user trust matter. You think deeply about human workflows. You know that good operations intelligence starts with understanding how people triage, investigate, escalate, communicate, and make decisions under pressure. You build systems that support better judgment rather than create more noise. You are highly effective in Python and comfortable working across APIs, data pipelines, workflow systems, and applied AI tooling. You can move fluidly between automation, analytics, orchestration, data modeling, and product-quality internal tooling. You are thoughtful about operational quality. You care about clarity, observability, maintainability, and appropriate safeguards when introducing AI into support processes. You are strong in written communication. You can create documentation, playbooks, prompts, and operating conventions that help other teams adopt what you build and use it well. You bring strong ownership and agency. You analyze trends, identify friction, quantify opportunity, make sound tradeoffs, and carry improvements through to production and operational adoption. You are motivated by helping customer-facing teams succeed. You care about improving the speed, consistency, and quality of support as a direct lever on customer experience. • Have at least 3 years of professional experience in software development, workflow automation, applied AI, analytics engineering, support tooling, or related technical work, • Have experience working with modern AI tooling, including LLMs, agentic workflows, prompt design, evaluation, and human-in-the-loop operational systems, • Proficient in Python, APIs, and software development frameworks used to automate and operationalize complex workflows, • Demonstrate experience building production-grade internal tools and AI-powered systems that are used by teams to improve speed, quality, and consistency, • Show a strong understanding of technical support operations, ticketing and case management systems, escalation workflows, or other service operations environments, • Be highly effective at translating messy operational processes and data into scalable systems, actionable intelligence, and measurable improvements, • Show excellent problem-solving and analytical skills, with great attention to detail, • Demonstrate excellent communication and collaboration skills, and the ability to work effectively in a cross-functional team environment Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq • Competitive salary plus bonus incentives, • $125,000 - 170,000 USD. Salary will be determined by the level you are hired at., • Benefits:, • 12-week paid Seeq family leave, • Unlimited PTO, • Internet and mobile phone reimbursements, • Medical benefits, • Group term life insurance, • Short-term and long-term disability insurance pre-tax benefits, • Voluntary vision and dental (ortho), • Vacation bonus program, • Employee Assistance Program, • Generous home office allowance, • The best co-workers (we've analyzed the data, so we know it's true.), • Pet-friendly workspace (your dog will be so happy to have you home) You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas

Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance, risk, and portfolio exposures. We’re rethinking the analytical infrastructure institutional investors rely on—and we’re hiring driven problem solvers who want to help shape the future of investment technology. This is not a traditional client support role focused on scripted responses or ticket routing. Our Client Solutions / Support Associates work directly with sophisticated investment firms to help resolve analytical and operational issues, support onboarding and implementation workflows, and ensure clients are successful using Arcana’s platform. If you enjoy solving problems, working closely with institutional investors, and operating at the intersection of finance, analytics, and technology, we’d love to talk. Responsibilities • Serve as a primary point of contact for client questions, issues, and platform support requests, • Troubleshoot and resolve client issues across portfolio analytics, data workflows, and platform functionality, • Support onboarding and implementation projects for hedge funds and asset managers using Arcana’s platform, • Work closely with portfolio managers, analysts, operations teams, and risk teams to understand workflows and resolve analytical questions, • Coordinate cross-functionally with product, engineering, and data teams to investigate and escalate complex issues, • Help improve internal support processes, documentation, and client workflows, • Identify recurring client pain points and provide feedback to help improve platform capabilities and user experience, • Clearly communicate solutions, platform functionality, and analytical concepts to institutional users Requirements • 1–4 years of experience in a client-facing, analytical, operations, or support-oriented role within financial services, fintech, or investment technology, • Strong problem-solving and troubleshooting abilities with high attention to detail, • Excellent communication and interpersonal skills, • Ability to manage multiple client requests and priorities in a fast-paced environment, • Strong organizational skills and ownership mentality, • Comfort working with financial concepts, data workflows, and analytical platforms, • Demonstrated interest in financial markets, portfolio management, or investment technology, • Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Computer Science, or a related field, • Strong academic performance preferred, • Experience with Excel and analytical tools required, • Familiarity with Bloomberg, FactSet, Aladdin, or similar financial platforms is a plus, • Experience with SQL, Python, or other analytical/programming tools is beneficial but not required Open to New York, Chicago, or Remote

Job Description Pay: $17.00 per hour Job description: Join the Front Line of NYC Tourism TopView Sightseeing is hiring Customer Service Agents to support our growing tourism operations across New York City. This is an outdoor, field-based position located at high-traffic tourist attractions and sightseeing stops. We are seeking energetic, customer-focused professionals who enjoy working in dynamic city environments. Schedules may vary based on tourism demand, weather, and operational needs. Weekend and Night availability, and flexibility are required. Compensation • Wear full company uniform and maintain professional appearance, • Ability to carry promotional signage and materials throughout the shift, • Operate company-issued POS machine, • Process cash and credit card transactions, • Handle and reconcile daily cash, • Explain tour packages, pricing and hours of operation, • Ensure customers understand their purchases, • Print tickets for referrals Work Location: In person Powered by JazzHR vaGJ2DxdxZ

Job Description: • Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations. Responsibilities: - Incident Management & Resolution: • Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager., • Perform triage and assignment of site alerts/incidents., • Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely., • Adhering to SLAs agreed in the Scope, • Conduct daily site walkthroughs and routine checks., • Maintain site-specific knowledge base and update manuals., • Performs routine maintenance and preventive checks to ensure the health of critical IT systems, • Bridge between L2/L3 support teams and business stakeholders., • Engage and escalate IT issues impacting business operations., • Coordinate and shadow dispatch engineers during work completion., • Reporting to the Track Lead / Team Lead at Site, • Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to, • resolve those problems, • Troubleshooting technical issues, • Attends operations related meetings., • Site review & meetings with site SPOC., • Meetings with vendors, OEMs on open actions, • Minimum 5-77yrs hands on dedicated experience as deskside/Onsite support/local IT engineer, • Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills., • Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices, • Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations., • ServiceNow for SLA tracking and ticket management., • Good knowledge in handling RF scanners, industry level label printers (Zebra, etc), • Hands on experience in handling Data center hardware., • Good knowledge on Virtualization, Network, Storage servers, backups, VMs, and Cloud technology., • Strong Customer service skills, • Able to handle unforeseen situations., • Might need to travel to other sites based on demand and requirements., • On-call requirement for P1/Urgent issues outside regular support hours (local business hours)., • Handle operations and customer requirements as per process and agreed SOW., • Excellent communication and conversation skills (Verbal and Written), • Coordination with HCL internal teams, stakeholders, and vendors, • Good documentation skills, • Good working knowledge of MS OFFICE, • Should have a great customer handling skill, • Can drive HCL’s value and its methodology, • Ability to adjust to evolving processes HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Description Job Title: Field Operations Associate Position Location: Brooklyn, NY (Regional Travel) Department: Operations Type: Full-Time/Part-Time/Contractor Compensation: Starting at $25- $30 About Us: Majestic Photobooth is a leading provider of creative photo experiences and custom photobooths for brands, venues, and events, nationwide. Since 2006, we have been trusted by some of the world's best-known brands to make their events and spaces unforgettable. We are a team of creative-minded, photo lovers, and we're dedicated to delivering exceptional visual experiences. Position Overview: The photobooth Field Operations Associate plays a vital role in bringing Majestic Photobooth experiences to life. This role handles all on-the-ground operations, including booth installations, event setups, routine maintenance, and service ticket resolution. Regular regional travel is required, and you will coordinate closely with our support and operations teams to ensure exceptional service and booth functionality. The ideal candidate is self-motivated, organized, solutions-oriented, and possesses strong customer service skills. Must be available to work nights and weekends. Key Responsibilities: • Deliver and set up photobooths for events and long-term placements within your region., • Engage with and assist customers with photobooth activations., • Respond promptly to service tickets, resolving booth issues efficiently., • Perform regular maintenance tasks, including paper and ink replenishment and general booth upkeep., • Coordinate closely with the support team to document procedures, improve troubleshooting guides, and streamline maintenance workflows., • Actively participate in weekly meetings with your supervisor and operations team., • Maintain cleanliness, organization, and safety of work areas and company equipment., • Excellent customer service and interpersonal communication skills, • 1 to 3 years experience in field service, event operations, or hospitality industry, • Exceptional problem-solving and analytical abilities, • Strong organizational and time-management skills, • Ability to manage multiple tasks simultaneously, • Detail-oriented in performing equipment servicing and maintenance, • Ability to lift 75lbs without assistance., • Driver's License: Valid driver's license and clean driving record, as the job involves traveling to various locations. Competitive pay 401(k) PTO & Holiday Pay (Full Time) Health Insurance (Full Time) Sales commission opportunity Unlimited Photos! Become a key member of a growing, fun & creative team! Powered by JazzHR wtLDIlV4Gi

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: • Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,, • Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Position Summary: Business Analysts are responsible for collaborating with the PM, engineers, UX designers, and stakeholders to enable the on-time delivery and execution of the product roadmap. The Product Management team enables Judi Health's operational and clinical teams to be more efficient by building cutting-edge products that automate operational tasks, empower clinical programs that drive down costs for employers, and deliver delightful experiences for members. As Judi Health continues to grow and scale, we are looking for a Business Analyst to join our amazing Product team. In this role, you will be paired with an Associate Product Manager and report to a member of the Product team to help deliver on products supporting the overall member experience. Position Responsibilities: • Intake product requests from operations stakeholders and clients., • Triage, research and identify technical solutions for data errors occurring within the Judi Health tech stack., • Work with operations and implementation teams to manage issue prioritization and resolution., • Collaborate with the APM to build business requirements and specifications for road mapped items as directed by the APM., • Responsible for ticket review and identification of misintent post QA., • Identify and make data driven recommendations to APM for high value product enhancements., • Assist product team with user experience testing, research, documentation, and stakeholder communication., • Assist Associate Product Manager & Team with user experience testing, research, documentation, and stakeholder communication., • Partner with APM to manage backlog and participate in team refinement & planning., • Provide support to the APM and team in terms of planning, roadmap development, and long-term strategy., • Responsible for adherence to the Judi Health Code of Conduct including reporting of noncompliance. Minimum Qualifications: • Bachelor's degree strongly preferred., • 1+ years of experience in an Analyst role, Software Engineering role or related work experience., • Demonstratable knowledge of SQL, Excel, and other data visualization tools., • Familiarity with the agile framework/Certified Scrum Product Owner preferred., • Experience with Github or similar source code repositories., • Demonstratable knowledge of the Python programming language preferred., • Excellent communication and collaboration skills with ability to translate between technical and not technical audiences both verbally and in writing., • Strong attention to detail and project management skills., • Working knowledge of common methods of data exchange., • Comfort or experience in a fast-paced, growing environment., • Intellectual and professional curiosity. This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job. Remote, US Salary Range$62,000—$98,000 USDNew York, NY Salary Range$78,400—$98,000 USDDenver, CO Salary Range$71,600—$89,500 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at___.

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Executive Assistant & Admin Operations Expert Type: Contract Compensation: $45–$60/hour Location: Remote Role Responsibilities • Build long-horizon admin tasks with deterministic rubrics to evaluate agent performance., • Create scenarios for executive support including calendar triage, multi-timezone scheduling, and travel booking., • Develop expense and procurement tasks such as expense reports and purchase requests with rule-based limits., • Design office operations scenarios like service ticket routing and document filing against a taxonomy. Must-Have • 3+ years as an EA, office manager, or senior admin supporting busy principals., • Expertise in principal-level calendar triage, multi-timezone scheduling, and expense systems like Concur, Expensify, Ramp., • Familiarity with corporate travel platforms such as Navan and TravelPerk., • Proficient in async communication operations., • Comfortable with admin artifacts: itineraries, agendas, expense packages, service tickets., • Upload resume, • AI interview based on your resume

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in executive assistance, office administration, calendar coordination, travel planning, expense review, procurement support, and structured administrative workflows. This role supports current and upcoming remote consulting opportunities focused on structured executive support review, administrative workflow analysis, scheduling coordination, travel documentation, expense and procurement review, office support processes, and high-quality project execution. Selected professionals will apply their administrative expertise to review realistic workplace scenarios, evaluate requirements and priorities, prepare structured written outputs, and support accurate, evidence-based administrative workflow tasks. Key Responsibilities Professionals in this role may contribute to: Executive Support & Scheduling Review • Review administrative scenarios involving calendar triage, meeting prioritization, multi-timezone scheduling, availability constraints, and executive support workflows, • Evaluate scheduling decisions against defined priority rules, feasibility constraints, travel windows, preparation needs, and stated preferences, • Support structured review of agendas, meeting plans, travel schedules, calendar updates, and executive coordination materials, • Review scenarios involving travel booking, itinerary planning, expense reports, purchase requests, approval rules, and policy-based documentation, • Evaluate expense packages and procurement requests against defined limits, required fields, approval criteria, and documented policies, • Support structured review of travel options, budget constraints, reimbursement materials, purchase workflows, and administrative records, • Review office support scenarios involving service tickets, owner routing, document filing, taxonomy-based organization, and administrative process flows, • Evaluate service requests, filing structures, owner maps, documentation packets, and workflow decisions against defined criteria, • Support structured review of office operations materials, async communication workflows, task trackers, and administrative documentation Strong candidates may have: • 3+ years of experience as an executive assistant, office manager, senior administrator, administrative coordinator, operations coordinator, personal assistant, or related support professional, • Experience with one or more areas such as principal-level calendar triage, multi-timezone scheduling, corporate travel planning, expense review, procurement support, service ticket routing, document filing, or async communication workflows, • Familiarity with tools such as Google Workspace, Microsoft 365, Outlook, Gmail, Google Calendar, Concur, Expensify, Ramp, Navan, TravelPerk, Notion, Asana, Monday, Airtable, or similar administrative systems, • Comfort reading and preparing administrative artifacts such as itineraries, agendas, expense packages, purchase requests, service tickets, filing taxonomies, and coordination notes, • Strong written communication skills and ability to explain administrative decisions clearly, • A degree or professional background in business administration, office administration, communications, hospitality, project coordination, management, or a related field is helpful, • Experience supporting executives, founders, senior leaders, or busy principals in high-volume administrative environments, • Experience with expense systems, corporate travel platforms, procurement tools, service ticketing systems, or administrative workflow tools, • Familiarity with multi-timezone coordination, async communication practices, calendar optimization, office operations, or document organization, • Experience preparing or reviewing itineraries, agendas, expense reports, purchase requests, service tickets, or administrative trackers, • Apply executive administration and office support expertise to structured remote project work, • Contribute to high-quality scheduling review, travel coordination, expense documentation, and administrative workflow analysis, • Work on flexible, project-based assignments aligned with your professional background, • Use your administrative judgment in a focused, detail-oriented consulting environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $50–$70 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. 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Welcome to ___— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of ___, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility Our Zendesk Customer Success Manager will be an integral part of our CX Platforms Team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S. TELUS Digital is seeking an exceptional Zendesk Customer Success Consultant (AI & Support Ops) to help clients accelerate value from their Zendesk and Zendesk for Contact Center solutions. This role requires deep Zendesk expertise, a customer-centric consulting approach, and the ability to deliver hands-on configuration and practical solutions in a fast-paced, agile environment. This is primarily a managed services and post-go-live optimization role, with the opportunity to lead AI expert advisory engagements as part of our services. As part of our customer success, managed services, and support operations consulting team, you will partner with client stakeholders and TELUS Digital delivery teams to optimize Zendesk solutions after go-live. You will lead post-go-live support and optimization by triaging issues, identifying root causes, implementing configuration enhancements, and advising on best practices to improve efficiency, agent experience, and resolution outcomes. You will also enable teams through documentation, training, and change adoption. A core focus of this role is AI adoption and optimization to increase automated and assisted resolution. You will accelerate customers’ time to value by driving adoption and operational excellence for Zendesk AI, from initial deployment through scale, leveraging capabilities such as Copilot, automation, bots, and QA features to increase productivity, improve resolution rates, and enhance self-service and reporting. This role also supports TELUS Digital’s AI advisory offerings, providing phased guidance and ongoing optimization for Zendesk AI Agents and/or Zendesk Copilot. This role is ideal for someone passionate about improving customer experiences and energized by continuous optimization of Zendesk and AI-enabled support operations. * Managed Services Delivery & Customer Success * Deliver billable managed services for Zendesk and Zendesk Contact Center, focused on platform health, adoption, and measurable outcomes * Manage a portfolio backlog of optimization, maintenance, and enhancement requests, including intake, scoping, prioritization, and progress updates * Respond to reactive requests while providing proactive recommendations to improve performance and adoption * Coordinate escalations and high-impact issues, communicating clearly and driving resolution to maintain customer confidence * Support Operations Advisory & Optimization * Lead discovery and needs assessments to understand support goals, pain points, and constraints * Advise clients on best practices across ticket lifecycle, SLAs, routing, escalation, and agent workflows * Translate operational recommendations into practical platform changes and process improvements * Zendesk Administration & Configuration * Configure and optimize Zendesk capabilities across Support, Guide, Messaging, and voice or contact center workflows * Build and maintain workflows using Zendesk configuration tools such as triggers, automations, views, macros, and forms * Manage configuration changes with testing, validation, and clear documentation * AI Adoption & Resolution Acceleration * Drive adoption and optimization of Zendesk AI capabilities, including Copilot, AI Agents, automation, and QA features * Improve assisted resolution through AI-supported summaries, suggested replies, and agent guidance * Improve automated resolution through effective bot experiences, containment, and handoff to agents * Monitor AI performance and quality, then tune workflows and knowledge sources to improve results over time * AI Expert Advisory Engagements * Deliver billable AI expert advisory engagements that help clients define use cases, success metrics, and an AI adoption roadmap * Provide phased guidance across AI rollout, expansion, and ongoing optimization to improve automated and assisted resolution * Produce clear recommendations and action plans, and track progress against agreed outcomes * Reporting, Analytics & Support Insights * Build and maintain dashboards and reporting to track volume, backlog, resolution performance, and key support KPIs * Analyze ticket and CSAT data to identify trends, root causes, and improvement opportunities * Provide clear recommendations and stakeholder updates based on data and observed outcomes * Enablement, Documentation & Change Adoption * Deliver training and workshops for admins, leaders, and agents to support adoption of new workflows and AI features * Create and maintain practical documentation including runbooks, playbooks, and configuration notes * Improve self-service and knowledge by assessing Help Center performance and recommending content updates * Integrations & Technical Troubleshooting (Partner with Engineering) * Troubleshoot issues across configuration, routing, APIs, and webhooks, and coordinate escalation to engineering when needed * Support integration discovery and requirements, and assist with testing and validation * Document incidents, root cause findings, and remediation steps to prevent repeat issues * Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience * 3+ years in customer success, managed services, CRM/contact center consulting, or support operations roles with hands-on Zendesk responsibility * Zendesk Expertise: Proven experience configuring and optimizing the Zendesk Suite (workflows, routing, roles/permissions, Guide/knowledge, and reporting); experience with Zendesk Contact Center is an asset * AI and Automation: Experience driving adoption and optimization of Zendesk AI capabilities such as Copilot, AI Agents, and QA features, with a focus on improving assisted and automated resolution * Support Operations Knowledge: Strong understanding of support processes and metrics, including ticket lifecycle, SLAs, knowledge management, and omnichannel operations * Technical Aptitude: Comfortable troubleshooting configuration and integration issues, reading API logs, and working with JSON (basic HTML/CSS/JavaScript and XML are a plus) * Consulting and Delivery Skills: Ability to lead discovery, translate business problems into practical recommendations, scope and estimate work, and manage a prioritized backlog across customers * Communication and Client Management: Strong stakeholder management and written communication skills; able to build trusted relationships with both technical teams and senior leaders * Zendesk Certifications: Zendesk Certified Support Administrator and/or other relevant Zendesk certifications * Managed Services Experience: Experience supporting a portfolio of customers, balancing competing priorities, and delivering outcomes within subscription-based or hours-based services * AI Advisory Experience: Experience delivering structured AI advisory engagements, success plans, and optimization roadmaps tied to measurable outcomes * Integrations (Partnered): Familiarity with REST APIs, webhooks, and middleware; able to support discovery and troubleshooting while partnering with engineering for complex builds * Platform Breadth: Experience with other CRM/CCaaS platforms (e.g., Salesforce Service Cloud, Microsoft Dynamics, Genesys, Five9, Amazon Connect) * Facilitation: Strong workshop and training facilitation skills for admins, agents, and leadership audiences At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our .

Position Overview: The Director of Customer Support will lead a high-volume, customer-facing support organization responsible for delivering reliable, timely, and high-quality technical assistance at scale. This role is accountable for end-to-end Customer Support operations, including ticket management, service levels, escalation frameworks, and continuous improvement across all reactive support channels. This leader will bring structure, predictability, and operational discipline to a team managing thousands of support requests per month, while building the systems, processes, and tooling needed to scale efficiently. The focus of the role is to support execution and issue resolution, not renewals, expansion, or commercial ownership. This role reports to the SVP of Practice Growth and partners closely with Product, Account Management, and Sales leadership. At RxVantage we transform how medical practices engage with life sciences resources and expertise to improve patient care. Our platform intelligently connects healthcare providers with the precise life sciences experts that they need, when they need them. As a result, medical practices stay on the cutting edge of patient care without disrupting workflows. Trusted by more than tens of thousands of healthcare practitioners and all major life sciences companies, RxVantage has powered millions of educational exchanges between healthcare teams and life sciences companies. What you’ll be doing: • Team Leadership & Development Responsibilities, • Lead, mentor, and develop a high-performing Customer Support organization., • Establish a culture of ownership, accountability, and operational excellence., • Build and maintain onboarding, training, and certification programs to elevate technical proficiency and consistency., • Define clear roles, escalation paths, performance expectations, and career progression within Customer Support., • Equip front-line managers to run predictable day-to-day support operations while developing future leaders., • Customer Support Operations & Service Delivery Responsibilities, • Own end-to-end support operations across all reactive channels (ticketing, email, chat, phone)., • Standardize ticket intake, triage, prioritization, escalation, and resolution workflows., • Define and enforce SLAs, service level targets, and incident response procedures., • Monitor ticket volume, backlog health, aging, and response trends to ensure consistent service delivery., • Assess current-state processes, design future-state workflows, and implement operational improvements that reduce friction, eliminate redundancy, and support sustainable growth., • Drive operational rigor that balances speed, quality, and cost-to-serve., • Automation, Deflection & Issue Prevention Responsibilities, • Implement automation and AI-driven workflows to reduce repetitive and manual support work., • Develop and execute a knowledge base and self-service strategy that increases ticket deflection., • Analyze support data to identify recurring issues and partner with Product to eliminate root causes., • Shift the organization toward proactive issue prevention (reducing inbound demand), not proactive relationship management., • Continuously evaluate tools, workflows, and documentation to improve efficiency at scale., • Cross-Functional Collaboration, • Partner closely with Product to surface trends, defects, and usability issues impacting support volume and customer experience., • Collaborate with Sales to improve pre-sale expectation setting and post-sale support readiness., • Serve as the internal voice of support, advocating for product and process improvements that reduce customer friction., • Ensure clear escalation and communication paths for high-impact customer issues., • Performance Measurement & Reporting, • Establish and own Customer Support KPIs, including:, • SLA attainment, • First response and resolution times, • Backlog health and ticket aging, • Escalation rates, • CSAT and service quality indicators, • Ticket deflection and automation effectiveness, • Provide regular reporting to leadership on support performance, capacity, risks, and trends., • Pull, analyze, and interpret call data to identify trends, diagnose performance gaps, and drive staffing, coverage, and workflow decisions., • Use data to drive staffing models, prioritization, and continuous improvement initiatives. The ideal candidate: • 2-5 years of experience leading Customer Support or Technical Support teams in SaaS or technology environments., • Proven success running high-volume support operations with strong operational discipline., • Deep experience with ticketing platforms, automation tools, and support analytics., • Deep Proficiency in modern cloud-based phone systems (Zoom Phone or Similar); including call routing, tier or queue configuration, and reporting., • Demonstrated ability to improve efficiency, predictability, and customer experience simultaneously., • Strong operational and workflow leadership with a track record of applying prior best practices to improve efficiency, scalability, and consistency., • Strong leadership, communication, and change management skills., • Data-driven mindset with excellent analytical and problem-solving abilities., • Experience in MedTech or HealthTech a plus. Benefits: • Competitive Salary, • 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA, • Short-term and Long-term Disability, • Life Insurance, • 401k Matching, • Work from Anywhere within the US, • Flexible PTO, • 100% Paid Parental Leave, • Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period, • Charitable donation matching Location: Our “Work from Anywhere” philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country’s top talent and allow them to create an environment within the U.S. where they can do their best work. About Our Organization: At RxVantage, we're a small company with a big mission: to connect healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care. We’ve built a software platform that’s changing the way providers learn about the latest medical advancements and technologies. Every year, our platform powers over 1 million educational exchanges between medical practices and life science companies, making it easier for them to stay informed and provide better care. We have a proven product, a strong mission, and a passionate team. Now, we're looking for talented people to help us grow even more. If you're driven, eager to make an impact, and ready to be part of something meaningful, we want to hear from you! RxVantage is an equal opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.

Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview Amwell is a “Customer First” organization and in 2022 we launched & introduced Amwell’s first Customer Success team, spanning all business verticals and products. We are looking for an experienced, passionate Customer Success Manager (CSM) with excellent relationship building & project management skills to join the team. Using primarily digital customer success methodologies, CSMs also leverage deep customer relationships, industry knowledge, key data insights, and a broad understanding of Amwell’s products and processes to drive increased satisfaction, adoption, and customer retention throughout the customer lifecycle CSMs serve in a hypercare capacity for at-risk or escalated customer situations requiring intensive, focused attention, to: · Proactively identify solutions & overcome barriers to satisfaction · Help them to maximize the benefits of their Amwell product portfolio · Work with them to define, track and achieve goals & KPIs · Achieve greater product adoption & utilization · Advocate to ensure that all departments within Amwell are aligned to meet their needs · Strengthen long-term relationships, by building trust and loyalty. Core Responsibilities HyperCare Customer Success Management · Provide temporary enhanced, high-touch customer success management to at-risk or escalated customers · Develop and implement targeted intervention plans for escalated customers to address their specific challenges · Once customers are successfully de-escalated, transition them back to standard digital customer success processes · Flexibly support and/or move between multiple hypercare assignments as customer needs evolve Digital Customer Success Management · Utilize primarily digital methodologies, including a queue based approach, to efficiently guide customers through the customer lifecycle from adoption to proficiency · Leverage automation, digital communications, and data-driven insights to proactively monitor customer health · Scale customer success activities across multiple accounts simultaneously using digital tools and processes · Proactively build strong relationships with customer contacts at each level of the customer organization throughout the entire partnership · Understand and help measure customers’ business goals and KPIs to develop tailored proactive outreach as appropriate, including provider engagement, product consulting, use case optimization and proactive monitoring of support issues · Collaborate closely with Sales to identify expansion opportunities in support of account growth · Leverage expert knowledge of Amwell’s software and hardware products to help customers get the most from their contracted products, including advising customers on best practices & news, clinical workflows (where applicable), consulting on configuration options, partnering with them on reporting needs reflecting their KPIs and communicating product features & functionality that benefit the customer’s business · Proactively engage with providers, program managers and other customer stakeholders to understand pain points and best practices, provide training at scale where needed, and gather feedback on Amwell’s products · Manage basic platform or program configuration needs & updates · Be a champion for documentation and alignment across internal & external stakeholders, a true customer-facing advocate with the skills and passion of a project manager · Maintain internal CRM (Gainsight) to track customer health and activity, proactively identify trends & potential risks, and to provide greater visibility to the internal organization about the customer and their needs · Manage support ticket escalations with urgency – owning internal & external coordination and messaging and develop remediation plans for at-risk customers · In general, work cross-functionally with Sales, Customer Support, Product & Engineering, and Professional Services to drive a successful overall customer relationship Travel Requirements: Limited Qualifications · A bachelor’s degree or equivalent · 4+ years of relevant experience in customer success in a SaaS environment · US based requirement given the need to access PHI · Experience working in healthcare technology and/or operations · A ‘customer first’ mindset and passion for delivering a delightful customer experience · Comfortable understanding and explaining software products to diverse audiences · High level of verbal and written communication skills · Excellent time management and project management skills · Experience at a high growth company with distributed operations · High energy level, enthusiastic, and eager to do what is necessary to be successful · Gainsight and Salesforce proficiency preferred Do Well. Live Well. At Amwell. Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day. Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members. We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are. Benefits • Flexible Personal Time Off (Vacation time), • 401K match, • Competitive healthcare, dental and vision insurance plans, • Paid Parental Leave (Maternity and Paternity leave), • Employee Stock Purchase Program, • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program, • Free Subscription to the Calm App, • Tuition Assistance Program, • Pet Insurance Salaried, Exempt Roles The typical base salary range for this position is $93,690 - $114,510. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation. Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed. Privacy Notice

Job Description The Operations Specialist supports the execution and stability of omnichannel operations across boutiques and digital channels in North America. The role ensures seamless order fulfillment, strong boutique alignment, and consistent adoption of Group omnichannel tools and processes. Reporting to the Ecommerce Manager, North America, the Coordinator acts as an operational interface between boutiques, retail teams, and IT, supporting training, system testing, ticket follow-up, and process standardization to enable scalable omnichannel performance. Key Responsibilities: 1. Omnichannel Order Flow Oversight & Boutique Coordination · Monitor Ship-from-Store (SFS), Click & Collect (C&C), and Store-to-Web (STW) order flows within OneStock (OMS) · Identify fulfillment exceptions, delays, or risks to SLA compliance · Coordinate with boutiques and internal teams to re-orchestrate orders in OneStock when required (e.g. reassignment, escalation, follow-up) · Act as the primary operational contact for boutique teams on omnichannel order-flow topics 2. Operational Issue & Ticket Management (Boutiques & IT Partnership) • Monitor and manage omnichannel, system, and boutique-raised operational tickets, • Partner closely with IT teams on investigation, prioritization, and resolution of boutique issues, • Coordinate communication and follow-up between boutiques, eCommerce, and IT until closure, • Contribute to identifying recurring issues and continuous improvement opportunities 3. Systems Training, Adoption & Rollout Support • Lead training on day-to-day usage of Group omnichannel tools (OMS, retail systems, clienteling platforms), • Assist with rollout of new features, system updates, and process evolutions to boutique teams, • Partner with IT teams to support testing, validation, and deployment of omnichannel system updates 4. Process & Guidelines Coordination • Maintain and update operational guidelines for omnichannel services, • Support standardization of processes across boutiques in line with Group frameworks 5.Marketplace & Assortment Execution Support • Support updates to marketplace assortments and product availability Job Requirements: • 2–4 years of experience in ecommerce, retail operations, or omni channel coordination, • Experience working with One Stock, or retail systems (order management, POS, clienteling), • Strong organizational skills and attention to detail, • Comfortable coordinating across cross-functional teams (Retail, IT, Customer Service), • Structured, process-driven, and solution-oriented

LiveData | Remote, United States (Boston Metro Area preferred) | Full-Time LiveData has spent more than two decades solving the hardest data problem in healthcare: capturing what is actually happening inside a hospital operating room — in real time — and turning that signal into clarity for the clinicians, coordinators, and administrators who run one of the most complex environments in medicine. No other company has done this longer or gone deeper. Today, AI is accelerating both sides of that work — inside our product and engineering teams, and for our clinical users. Our engineering team treats AI coding assistants as standard development tools, not experiments. LiveData was selected by Modern Healthcare as one of the Best Places to Work in Healthcare for 2025, its sixth consecutive year on the list. We are hiring a Product Owner to drive development across LiveData’s perioperative product portfolio — including PeriOp Manager, our surgical scheduling and OR management platform used by hospitals and ambulatory surgical centers. This is a broad product role spanning surgical scheduling, staffing, real-time operational workflows, and the analytics that help hospitals measure and improve OR performance. You will spend up to 25% of your time in hospitals — observing perioperative workflows, interviewing clinical and operational staff, and conducting the structured discovery that keeps our products grounded in clinical reality. You will use Claude CoWork, Claude Code, and generative AI tools to prepare for those visits, analyze what you learn, and translate it into user stories and acceptance criteria that engineering can act on. • Own the product backlog across the perioperative portfolio: writing, refining, and prioritizing user stories with clear, testable acceptance criteria, • Spend time in hospitals to observe perioperative workflows and interview clinical and operational staff; use the “5 Whys” and other root-cause techniques to surface the problems beneath stated requests, • Translate clinical observations into user stories with unambiguous acceptance criteria that engineering can execute without mid-sprint clarification, • Use Claude CoWork, Claude Code, and generative AI tools to prepare for hospital visits, analyze findings, and reduce administrative overhead, • Own sprint ceremonies — planning, refinement, reviews, and retrospectives — and keep delivery predictable through Definition of Ready and Done enforcement, • Collaborate with UX/UI designers to shape interfaces that reflect how perioperative teams actually work, • 3+ years as a Product Owner or Product Manager for software products, • Experience working in a hospital with direct understanding of clinical operations and frontline staff pressures, • Proven ability to write user stories with clear, unambiguous acceptance criteria, • Strong user research skills: comfortable conducting interviews, observing workflows, and using structured discovery to identify root problems, • Proficiency with Jira or equivalent agile tools; clear written and verbal communication with both clinical and technical audiences, • Direct experience working in a hospital OR or perioperative environment, • Familiarity with hospital financial pressures — capitation, value-based contracts, and payer mix — and how OR efficiency and throughput affect the bottom line, • Experience with EHR systems (Epic, MEDITECH, or Oracle Health/Cerner) and their surgical or anesthesia modules, • Familiarity with surgical scheduling, perioperative management, or OR operations software, • Experience with use of agentic generative AI tools, such as Claude CoWork or Claude Code in a product or business workflow, • Certified Scrum Product Owner (CSPO), PSPO, or equivalent agile certification, • Experience at a healthcare technology vendor, • Experience working in a SOC2 organization is a plus., • Being in the room matters. We need someone who goes to hospitals, sits in the departments, watches how teams actually work, and brings those insights back into the product — not someone who synthesizes requirements from email threads., • Users don’t always know what they want. The best requirements live in the gap between what a user asks for and what they actually need. We need someone comfortable asking “why” five times to find that gap., • Clinical and financial fluency both matter. PeriOp Manager is used by people under real operational and financial pressure. Understanding both dimensions makes you dramatically more effective in this role., • AI is a time-to-field multiplier. We use Claude CoWork, Claude Code, and generative AI tools to shrink ticket mechanics and protect time with clinical users. Comfort with AI-assisted workflows is a baseline, not a bonus. Competitive salary commensurate with experience. Benefits include health, dental, and vision insurance; 401(k); paid time off; and remote work flexibility. This is a fully remote opportunity. However, you must be able to meet approximately quarterly in the Boston area for all-hands, in-person get-togethers. We strongly prefer employees in the Eastern Time Zone. If you live elsewhere, it would be great to demonstrate previous experience working core M-F business hours between 8 AM and 5 PM Eastern. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship.

Quantum PRM (Patient Relationship Management) is an innovative healthcare SaaS and communication platform transforming how providers engage with patients. Our cloud-based patient engagement software helps healthcare organizations: * Increase patient participation and satisfaction * Improve compliance and treatment outcomes * Streamline operations for medical teams * Generate more 5-star reviews and grow practice reputation We work with medical practices, dental specialists, and healthcare organizations/DSOs across the U.S. and globally to deliver smarter, automated communication that drives better healthcare experiences and stronger business results. Creating a successful software company starts by building the right team. We’re always looking to connect with people who want to do the best work of their lives—alongside smart, supportive teammates who build great things. As a Customer Support & Success Representative, you’ll be a front-line champion for our clients—helping them get answers quickly, resolve issues confidently, and get more value from the WUWTA platform. This is a non-technical role: you don’t need to code or configure complex systems, but you do need to be comfortable working in a SaaS product, following playbooks, and communicating clearly with healthcare professionals. You’ll support clients primarily through Zendesk/ZOHO (email/tickets) and via phone/Zoom. Your work will directly impact customer satisfaction, retention, and the success of our healthcare customers. Location: Remote (U.S.-based) considered; San Francisco Bay Area candidates welcome Travel: Not required; occasional travel may be possible but is not occurring currently * Provide friendly, accurate, and timely support through Zendesk/Zoho and other channels (email/phone/Zoom). * Troubleshoot common “how do I…?” questions and basic issues using internal guides and checklists. * Guide customers through platform usage, best practices, and next steps. * Identify patterns (recurring questions, friction points) and surface them to the team with clear examples. * Proactively follow up with customers who show low usage or may need coaching. * Help clients improve outcomes such as patient responses, campaign performance, and review generation through simple recommendations and enablement. * Assist with basic onboarding reinforcement: confirming setup details are understood, scheduling refresher trainings, and ensuring early wins. * Triage and escalate technical/product issues to Product, or Engineering with complete, well-documented ticket details (steps tried, screenshots, customer impact, urgency). * Communicate updates to customers clearly and calmly, setting expectations and timelines. * Maintain accurate ticket notes and customer context so anyone can pick up the thread. * Contribute to and improve internal knowledge base articles, macros, and standard operating procedures. * Help refine support workflows so the team can scale (tagging, routing, templates, and FAQs). * Participate in continuous learning about new features, healthcare communication best practices, and customer needs. * Customers feel supported, respected, and confident after interacting with you. * Tickets are handled efficiently with strong documentation and thoughtful triage. * Customers adopt key features and see measurable value (usage improvements, better engagement, more reviews). * Your insights help reduce repeat issues and improve product experience. * 1–3+ years in customer support, customer success, account coordination, or client services (SaaS experience is a plus, Experience in healthcare a plus). * Excellent written communication (you can explain steps clearly and professionally). * Strong listening, empathy, and de-escalation skills—especially with busy healthcare teams. * Organized and reliable: can manage multiple tickets/tasks and follow up proactively. * Comfortable learning tools and workflows (Zendesk, CRM, basic reporting dashboards, Google/Microsoft Office). * Self-starter mindset with good judgment and a positive, solutions-oriented attitude. * High discretion with sensitive information; comfort working in a healthcare-adjacent environment. * Experience supporting healthcare, dental, or medical practices (or similarly high-touch service industries). * Familiarity with Zendesk, Salesforce (or similar CRM), or project/task tools (Wrike, Asana, etc.). * Experience with review/reputation tools, patient engagement platforms, or messaging automation. * Comfort presenting short trainings or walkthroughs on Zoom. * Calm under pressure; you don’t get rattled by urgency. * Detail-oriented; you catch the small things that prevent big problems. * Friendly and professional; you represent Quantum's brand in every interaction. * Collaborative; you partner well with Implementation, Product, and Leadership. * Friendly, supportive, and adventurous environment with engaged colleagues * Casual, comfortable, professional work culture * Comprehensive, benefits package * Diverse, inclusive workplace where we learn from each other * Equal opportunity employer and a great place to work

Remote (U.S. based only) | Full-time Apply here: ___ Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up. Team Management & Operations Oversight • Manage, coach, and support a distributed team of customer service representatives, • Monitor ticket queues and team performance to ensure SLAs are consistently met, • Review escalations and provide strategic guidance on resolution paths, • Optimize support workflows, scripts, and automation tools to improve efficiency, • Identify recurring user issues and relay insights to product and engineering, • Own and evolve the internal knowledge base and training processes for reps, • 2+ years managing customer service or support teams (SaaS or startup preferred), • Proven ability to scale support operations in a remote-first environment, • Excellent communication and coaching skills, • Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar, • Data-driven approach to performance and customer satisfaction, • Must be located in the United States, • Slack, • Intercom, • Jira, • Linear

About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Gametime is looking for a Staff Product Manager, Payments to own and evolve our end-to-end payments and checkout platform across mobile app, mobile web, and desktop web. This role is responsible for ensuring fans can pay how they want, move through checkout with confidence, and complete transactions quickly and securely. This is a senior individual contributor role with full accountability for strategy, roadmap, and execution across our core ecommerce platform, where over $1B in annual GMV flows through our systems. You will partner closely with Engineering, Design, Data, Finance, Operations, and Risk to optimize conversion, expand payment capabilities, and strike the right balance between fraud prevention and customer experience. This role reports to the VP of Product. • Own the end-to-end payments and checkout experience across app and web, optimizing for conversion, reliability, and trust., • Ensure we offer the right mix of payment methods to meet fan expectations and maximize successful transactions., • Define and drive the checkout optimization roadmap, identifying friction points and continuously improving performance through experimentation and iteration., • Select and manage key backend payments infrastructure partners, including orchestration tools, payment service providers (PSPs), and fraud vendors., • Partner with Risk and Operations to fight fraud effectively, designing systems that apply the right level of friction while protecting conversion and customer experience., • Develop a deep understanding of transaction performance, authorization rates, fraud trends, and failure modes to inform product decisions., • Collaborate cross-functionally with Engineering, Data, Finance, and Operations to ensure our ecommerce platform is scalable, resilient, and optimized for growth., • Own outcomes across the payments funnel, holding yourself accountable for performance and continuously raising the bar., • 6–10 years of product management experience, with significant ownership of payments, checkout, or ecommerce platforms., • Experience managing payment service providers, orchestration layers, or fraud solutions in high-scale consumer environments., • Strong understanding of checkout conversion dynamics, authorization optimization, and fraud tradeoffs., • Proven ability to operate as a senior IC, driving strategy and execution across highly cross-functional domains., • Comfort working with technical systems and infrastructure-heavy product areas., • Strong analytical mindset with experience using experimentation and data to guide decisions., • Excellent stakeholder management skills, with the ability to balance customer experience, risk, and business performance., • Experience in consumer marketplaces or high-GMV ecommerce environments., • Familiarity with global payments, alternative payment methods, or emerging digital wallets., • Experience working closely with Risk, Finance, or Compliance teams. What We can Offer: • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs, • Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $212,000 - $250,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. A Little About the Role We are seeking a Financial Systems Manager. This team member will be instrumental in overseeing and enhancing our NetSuite ERP system to drive Procare’s operational success and expansion. Your role will involve configuring, tailoring, and maintaining NetSuite to align with our company’s dynamic needs. This position demands a thorough grasp of NetSuite features, along with robust problem-solving abilities and strategic vision. You’ll work together with Procare’s Finance, Accounting, and Product teams to refine processes, bolster system functionalities, and uphold data accuracy. You will be responsible for transforming business requirements into technical solutions, managing the complete lifecycle from technical design to post-production operations management. What You Will Do • Collaborate with the Finance and Accounting team to design and implement processes within NetSuite, particularly focusing on automating manual accounting tasks, • Serve as the primary NetSuite contact and senior administrator, overseeing the support ticket queue, communicating priority issues, and ensuring their timely resolution; managing on complex projects and maintain NetSuite, including documentation for new releases, • Engage with the Finance team, Product Team, and NetSuite developer to collect requirements, deploy and manage scripts, • Develop and oversee workflows for Finance and Accounting operations, • Ensure NetSuite’s seamless integration with current company systems and applications (Salesforce, Boomi, etc.), • Provide production support for NetSuite, including data conversions, system documentation, and end-user training, • As needed, add new fields and workflows to extend NetSuite’s functionality, • Generate custom reports for management, finance, and accounting staff, • Implement necessary enhancements and upgrades to keep the system current and in line with industry standards Our Ideal Candidate Will Have • At least 5 years' of relevant experience, with the last 3 years' in a NetSuite administrator role, • Bachelor’s degree in Accounting, Finance, Information Systems, or a related field, • Certifications such as NetSuite Administrator, NetSuite ERP, and/or SuiteFoundation are beneficial, • Practical experience with NetSuite configurations, customizations, SuiteBilling, SuiteScript, SuiteFlow, and SuiteAnalytics, • Familiarity with standard financial and accounting reports, • Proven ability to collaborate with cross-functional teams and translate business needs into technical solutions, • Capability to work both independently and collaboratively, managing multiple projects simultaneously, • Excellent verbal and written communication skills, • Experience in the SAAS industry and subscription-based billing, • Background in GAAP and SOX controls environments, • Hands-on experience with Boomi integration solutions and workflows is valuable, • Proficiency with Salesforce Why Procare? • Excellent comprehensive benefits packages including: medical, dental, & vision plans, • HSA option with employer contributions, • Vacation time, holidays, sick days, volunteer & personal days, • 401K Plan with employer match and immediate vesting, • Employee Stock Purchase Plan, • Employee Discount Program, • Medical, Dependent Care, and Transportation FSA Plans, • Company paid Short and Long-Term disability and Life Insurance, • RTD EcoPass for all Denver employees, • Tuition Reimbursement and continued Professional Development, • Fast paced, high energy workplace environment in prime downtown location, • Regular company provided meals Salary $140,000-$155,000/year DOE Location This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs.

Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly. This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion. #LI-Remote Job Description As a Client Director, you will own Nexthink's most important and complex enterprise relationships. This is not a traditional account management role. You are the executive face of Nexthink to a defined portfolio of marquee accounts - driving renewals, expanding platform adoption, and building the kind of multi-threaded, CxO-level relationships that create lasting customer loyalty and significant revenue growth. You will be the one connecting Nexthink's capabilities to what matters most to your clients: reducing IT costs, improving employee productivity, and protecting the digital workplace at scale. If you are an enterprise sales leader who thrives on complexity, operates naturally at the executive level, and knows how to turn a strong renewal into a transformative partnership - this role was designed for you. What You'll Own • Executive Relationship Management - Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call when they have a problem or an opportunity., • Account Growth and Expansion - Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence. You set the commercial direction for your portfolio and are accountable for the results., • Strategic Value Delivery - Partner with your clients to build a clear, outcomes-driven roadmap that aligns Nexthink's platform to their business priorities. You don't just renew contracts - you help customers realize measurable value., • Virtual Team Leadership - Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience. You set the tone, lead the strategy, and hold everyone accountable to the customer's success., • Global Account Development - Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement., • 10+ years of enterprise technology sales or account leadership, with a track record of consistently exceeding multi-million dollar revenue targets, • 2+ years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts, • Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories, • You are a strategic thinker and a skilled operator - you can build a three-year account vision and close the quarter, • You run disciplined pipelines, qualify rigorously, and don't chase the wrong opportunities, • You are a natural relationship builder - people trust you because you do what you say you're going to do, • You are intellectually curious and learn fast - Nexthink operates in a fast-moving market, and you adapt quickly, • You lead virtual teams by influence, not authority - and you're good at it, • Market leadership. Nexthink is recognized as a leader in the Digital Employee Experience space by Forrester and Gartner. We are not chasing the category - we are defining it., • Real executive access. Your accounts are among the world's largest enterprises. You will operate at the highest levels of IT and business leadership., • Significant earning potential. Your portfolio includes Nexthink's most strategic accounts. The upside is real and tied directly to your ability to grow relationships and deliver value., • A product that works. Customers choose Nexthink because it solves real problems - reducing IT costs, cutting ticket volume, improving employee satisfaction, and accelerating transformation programs. You will never struggle to show ROI. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your totalrewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: • Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering., • Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration., • Free accessto professional training platforms to explore your interests and enhance your skills., • Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers., • Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Videos To Watch

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role Under the direct supervision of the Manager of IT Audit, the IT Auditor will be responsible for providing high-quality internal audits that ensure procedural and regulatory standards are met. The IT Auditor will be required to follow the Internal Audit Policies and Procedures that are aligned with the Institute of Internal Auditors (IIA) International Standards for the Professional Practice of Internal Auditing. The IT Auditor will serve as a value-added resource in designing and executing assurance responsibilities to help the organization achieve its objectives. The candidate will collaborate with the Internal teams to achieve the goals of the annual Internal Audit Plan. The candidate will build relationships with teams across the organization and develop meaningful recommendations to improve and simplify business processes. The candidate will have a hands-on approach and be involved in all aspects of audit projects, from planning to execution. The candidate will play a key role in ensuring processes are relevant and consistently applied in accordance with corporate and industry standards. Responsibilities * Assist Internal Audit leadership with maintaining a compliant Internal Audit methodology, including all supporting materials (e.g., policies, procedures, workpaper standards, charters, etc.) and oversight/governance structure. * Perform internal audit IT engagements and assessments as determined in the approved annual Internal Audit Plan, including the evaluation of IT General Controls, Application Controls, Network Controls and IT security related Internal Controls and focusing on complex, judgmental and/or specialized issues. * Take responsibility for multiple engagement assignments by using time wisely, prioritizing tasks according to risk and feedback from supervisor / management and bringing assignments to completion within established timeframes with limited supervision. * Assist with audit risk assessments of Information Technology processes and systems, planning, and developing audit programs to ensure the business has adequate internal controls. Ensure the audit scope is accurately defined, and audit procedures achieve the completion of that scope. * Collect information, IT policies and procedures and perform detailed assessments of information technology systems and infrastructures to verify systems are secure and support the related applications or business processes and are in compliance with security standards and regulations. * Prepare clear, accurate, and well-organized audit work papers that appropriately document the testing performed. Work papers should include planning documents, engagement notifications, and source documentation, flowcharts, walkthroughs of processes, and testing of controls. * Assess audit results and develop meaningful recommendations for improvement which can be effectively implemented by management given the existing business, control risks, and other cost/benefit considerations. * Prepare audit reports that reflect audit results and recommend opportunities for improvement to processes. Partner with management to develop action plans and monitor and test remediation. * Continuously looks for opportunities to improve, by simplifying processes and developing better ways of working with different teams across the organization. * Complete audit assignments within established timeframes. * Perform any additional job responsibilities requested by the Manager of IT Audit. * Develop a thorough understanding of the Company's operations. * Serve as a subject matter expert of applicable IT and cybersecurity standards. * Maintain professional and technical knowledge by attending professional association workshops and training, reviewing professional publications, and maintaining/obtaining relevant certifications. * Travel to other locations for auditing and training purposes, as required (<5%). Qualifications * Bachelor's degree in MIS, Computer Science, or related field required. * CISA, CISSP, and/or CISM certification(s) or commitment to obtaining an appropriate professional certification. * 1-5 years of IT internal audit experience in professional services and/ or specific relevant IT internal audit industry experience required. * Subject matter expert in IT concepts such as logical and physical security (including cloud-based), network, database, computer operations, and software development is required. * Experience executing risk-based IT-related audits and/ or risk and control assessments, leveraging IT governance and control frameworks such as COBIT, NIST 800 series, and ISO 27000. * Knowledge of gaming industry is a plus. * Highly motivated and works with autonomy. * Accountable and takes responsibility for own outputs. * Strong business process knowledge combined with an ability to identify opportunities for process improvements. * Proficient with Microsoft Office (MS Excel, MS Outlook, MS PowerPoint, MS Word) is required. * Proven analytical skills. * Effective problem-solving skills. * Excellent project management skills with the ability to organize and manage multiple priorities. * Strong verbal and written communication skills, with ability to effectively communicate at all levels. * Ability to develop and maintain relationships, but also challenge the business, when necessary. The annual salary range for this position is $62,000 to $90,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-HYBRID #LI-IK1

Location: Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours: Must be willing to work 9-5 EST We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations. This role is responsible for designing and managing the entire support infrastructure, including help desk systems, workflows, automations, knowledge base resources, and support processes. The Head of Customer Support will oversee the support team and ensure that customers consistently receive high-quality, efficient, and professional service. The ideal candidate is a highly organized operator with many years of experience leading customer support teams and implementing modern support systems using automation and AI tools. • Design and implement the company’s customer support infrastructure, • Set up and manage the help desk platform (Freshdesk, Zendesk, or similar), • Create efficient ticket routing, workflows, and automations, • Build and maintain a comprehensive knowledge base and help center, • Establish clear support processes and internal playbooks, • Hire, train, and manage customer support representatives, • Ensure consistent high-quality responses and customer satisfaction, • Monitor team performance and provide coaching and feedback, • Develop training materials and support guidelines, • Identify opportunities to improve efficiency using automation, • Implement AI tools for customer support workflows, • Improve response times and reduce repetitive manual tasks, • Continuously optimize the support system for scalability, • Track and improve key support metrics such as:, • response time, • resolution time, • ticket volume, • customer satisfaction, • Analyze trends in support requests to identify opportunities for improvement, • Continuously improve the overall customer support experience, • 5+ years of experience leading or managing customer support teams, • Strong experience implementing and managing help desk platforms (Freshdesk, Zendesk, Intercom, etc.), • Experience building support workflows, automations, and knowledge bases, • Experience using AI tools in customer support operations, • Strong leadership and organizational skills, • Excellent communication and problem-solving ability, • Ability to build systems and processes from the ground up The ideal candidate: • Has extensive experience leading customer support teams, • Is highly organized and operationally focused, • Enjoys building systems, processes, and automations, • Is proactive and constantly looks for ways to improve efficiency, • Is comfortable implementing AI-driven support tools, • Can manage both strategy and day-to-day support operations This role will be responsible for building a world-class customer support operation that scales with the growth of the company and ensures customers receive fast, helpful, and reliable service. • 5+ years of experience leading or managing customer support teams, • Strong experience implementing and managing help desk platforms (Freshdesk, Zendesk, Intercom, etc.), • Experience building support workflows, automations, and knowledge bases, • Experience using AI tools in customer support operations, • Strong leadership and organizational skills, • Excellent communication and problem-solving ability, • Ability to build systems and processes from the ground up

Job Description ABOUT JACKPOT At Jackpot., our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment. Internally, we've fostered a culture built on our core values – Decisiveness, Grit, and Lifelong Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry. THE ROLE At Jackpot, our Operations team is vital to our success. We're seeking a dedicated and passionate Part-Time Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY. If you're eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you! Schedule: Hours are flexible and based on business needs. WHAT YOU'LL DO • Accurately and efficiently process customer orders to ensure a smooth and organized experience., • Follow opening and closing procedures for assigned work area., • Maintain all location equipment, ensuring it remains in good working condition., • Troubleshoot basic technical issues., • Promptly escalate any issues, concerns, or feedback to the on-duty supervisor., • Adhere to established operating procedures to maintain quality and consistency., • If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean., • A minimum of a High School degree or equivalent., • Must be 18 years or older., • The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays., • A passion for learning new processes and technologies., • Experience in fast-paced environments., • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently., • Hourly Pay Rate: $19, • 401(k), • Sick Time, • Dedication to Lifelong Learning through our Monthly Speaker Series, • Monthly cultural and social events #LI-Onsite

Job Description ABOUT JACKPOT At Jackpot, our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment. Internally, we've fostered a culture built on our core values – Decisiveness, Grit, and Lifelong Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry. THE ROLE At Jackpot, our Operations team is vital to our success. We're seeking a dedicated and passionate Part-Time Lead Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY. If you're eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you! Schedule: Hours are flexible and based on business needs. WHAT YOU'LL DO • Open or close the location following company procedures (including security protocols)., • Serve as the acting supervisor when management is not present., • Accurately and efficiently process customer orders to ensure a smooth and organized experience., • Follow opening and closing procedures for assigned work area., • Maintain all location equipment, ensuring it remains in good working condition., • Troubleshoot basic technical issues., • Promptly escalate any issues, concerns, or feedback to the on-duty supervisor., • Adhere to established operating procedures to maintain quality and consistency., • If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean., • A minimum of a High School degree or equivalent., • Must be 18 years older., • Previous experience in a key holder or supervisory role preferred., • The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays., • A passion for learning new processes and technologies., • Experience in fast-paced environments., • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently., • Hourly Pay Rate: $21, • 401(k), • Sick Time, • Dedication to Lifelong Learning through our Monthly Speaker Series, • Monthly cultural and social events #LI-Onsite

Job DescriptionSalary: Negotiable based on experience As the Field Supervisor you will utilize your extensive field experience, skills, honesty, and work ethic to better Mico Cooling Corp. for its clients and employees. Work in close conjunction with Operations Manager to ensure the continued success and profitability of the company. This position is primarily field based with office work as needed. Successful candidate MUST HAVE AT LEAST 8-10 YEARS of related field experience in HVAC/R and have the ability to successfully pass a fingerprint and background check. HVAC/R Field Supervisor Role: • Primary responsibility of field HVAC/R and cooking equipment personnel., • Authority to hire, reward, discipline, and terminate field personnel as needed for the good of the company., • Primary responsibility to ensure manpower needs for service and maintenance work., • Responsibility to ensure after hours/weekend calls are completed in a prompt and efficient manner, • Work with installation/job department on manpower, material, and equipment needs to ensure timely completion of all company work., • Responsible for continued training/education of technicians, • Review callback and incomplete ticket reports with technicians to assist them in bettering their skill level and performance., • Assist in creating and upholding company policies and procedures., • Address callbacks with technicians., • Assist in on call scheduling, responsibilities., • Perform performance reviews every year for each technician. Perform 90 day review if promised., • Works with management team to ensure client satisfaction.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is the industry-leading entertainment marketplace dedicated to helping people attend their favorite live events. We are on a mission to redefine the live event experience on a global scale. StubHub's Strategy & Analytics team is looking for an associate with experience in live event ticketing and/or at a sports team or league to help scale our Open Distribution Partnerships initiative – a high-visibility growth driver for the company. The Partnerships group works with live events organizers – including sports teams & leagues, concert promoters, festivals, and other rights holders – to advance their ticketing strategy and improve fan access by leveraging StubHub as a distribution channel. Within the Partnerships group, our Strategy & Analytics team owns all data analysis, financial forecasting, deal valuation, performance measurement, and strategic advisory work throughout the partnerships lifecycle. This role will focus on driving informed and scalable pre- and post-deal processes. Working cross-functionally with teams including Sales, Finance, and Product, the associate will define, implement, maintain, and refine the internal procedures that enable clear and effective communication across the Open Distribution organization. Location: Hybrid (3 days in office/2 days remote) – New York, NY What You'll Do: • Own CRM data integrity, structure, and workflow automation to ensure a reliable source of truth for the Open Distribution organization, • Communicating rev ops processes to the Sales team and other relevant stakeholders to ensure compliance, answer questions, and incorporate feedback, • Monitor initiative KPIs and deliver clear and actionable reporting to leadership, leveraging available data integrations and visualizations, • Design and manage scalable sales outreach using CRM and other engagement tools (e.g., sequencing, segmentation, targeting, etc.), • 3-5 years of work experience, including direct experience in a revenue operations or similar role at a technology company, • Extensive experience overseeing adoption and maintenance of CRM tools (ideally HubSpot, though experience with similar products is sufficient), • Strong cross-functional communication skills, including experience working directly with sales and finance teams, • Experience conducting quantitative and qualitative analysis, with ability to independently produce actionable insights and output compelling data visualizations, • Track record of streamlining business operations via automation (e.g., dynamic reporting, outbound messaging, etc.), • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$132,200—$155,500 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job Description 10-month onsite, full-time work schedule Location: New York, New York, United States Job Summary Seeking a highly skilled and dedicated individual to join the Asset Management team. In this role, you will support the onsite user community by ensuring a seamless experience through accurate asset tracking, timely deployments, and proactive break-fix support. You will play a key role in reducing issues linked to new technology rollouts and collaborate with technology experts to improve workflows. The ideal candidate will have hands-on experience with ServiceNow and a solid understanding of hardware lifecycle management. You will maintain inventory, manage deployments across EMEA, conduct audits, and deliver in-person, white glove support—particularly for senior stakeholders—while working closely with vendors and internal teams. Key Responsibilities Manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting Conduct regular audits to ensure compliance with inventory management policies and reconcile discrepancies Monitor ticket queues in ServiceNow, prioritize support tickets based on urgency, and respond promptly to break-fix issues Troubleshoot PC, iOS, Windows 10, hardware, software, Microsoft O365, and Zoom-related problems Install and configure computer systems and applications within the company Provide in-person support to end users, delivering high-touch, white glove service Oversee the deployment of hardware assets to end users, ensuring a seamless and professional experience Liaise with Infrastructure and Application teams on escalated issues Maintain accurate documentation of asset activities, incidents, and ticket resolutions Create and maintain Knowledgebase articles Support operations of EMEA satellite offices, including office openings, relocations, expansions, and closures Assist with onboarding new hires and ensure their technology is provisioned and ready Work with third-party vendors and procurement teams to secure and manage hardware orders Collaborate with internal teams to ensure best practices in asset lifecycle and IT support Qualifications Proven experience using ServiceNow, particularly the asset management module Strong knowledge of hardware asset management and lifecycle processes Hands-on troubleshooting experience with a variety of IT hardware and software platforms Experience managing inventory levels across multiple offices or regions ideally EMEA Excellent problem-solving skills and technical troubleshooting ability Strong communication skills, both written and verbal, with a focus on high-end customer service Comfortable engaging with stakeholders at all levels, including senior executives Highly organized with strong attention to detail and ability to follow and create structured processes Ability to work independently and collaboratively in a fast-paced, high-demand environment Self-starter with the drive to learn, grow, and add value to the team Flexible and team-oriented, with the ability to meet deadlines and perform under pressure

Job DescriptionDescription: We’re thrilled to announce the Grand Opening of Motek West Village — a very exciting and unique opportunity to join our team at the start of this new chapter! We’re looking for passionate and driven hospitality professionals who want to be part of something special from day one. Motek, a part of Happy Corner Hospitality collective, is a Mediterranean concept restaurant. We pride ourselves on delivering exceptional service and culinary experiences to our valued guests. Our commitment to excellence extends to every aspect of our operations, and we're currently seeking passionate individuals to join our team. Position Overview: As an Expeditor you'll play a crucial role between the kitchen and the front-of-house team, ensuring that every plate leaving the kitchen meets our standards of quality, presentation, and timing. You'll help coordinate the flow of service and maintain clear communication between cooks and servers to ensure smooth, efficient operations. Responsibilities: • Acts as liaison between FOH and kitchen during service., • Ensure all food is plated correctly and presentation is up to standards., • Ensure ticket accuracy before leaving the kitchen., • Monitor pacing of food and alert managers of any tickets running behind., • Wages paid weekly., • Growth opportunities., • Competitive pay., • 401(K) savings plan., • Health benefits (upon eligibility)., • Employee discounts. Requirements: • Minimum of two years in a fast-paced kitchen environment. (Experience with Mediterranean food is a plus.), • Knowledgeable on food safety guidelines., • Ability to work efficiently in a fast-paced environment and multitask effectively., • Strong attention to detail., • Excellent communication skills and a team-oriented mindset., • Bilingual (not required however, it is a huge plus.)

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Responsible for receiving, packing, processing, ship or put away merchandise in a safe, accurate and productive manner. Perform other duties as assigned. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: * Merchandise discounts * Performance-based incentives * Annual merit review * Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings * To receive, put away, pick, process, pack and ship merchandise in a safe, productive and accurate manner. * Ability to key accurately and productively using PC's, hand-held computers or other such devices. * Follow all Standard Operating Procedures and safety/security guidance. * Operate powered equipment as assigned by Manager or Supervisor. * Adhere to conveyor lock-out procedures and clear jams on elevated conveyor systems. * Ability to understand and communicate directions in the fulfillment center regarding standard operating procedures and security and safety guideline. * Meet productivity and accuracy standards. * If operating forklift equipment, the ability to be trained and work at heights. * Ability to use multiple radio frequency devices i.e. handheld scanners. * Ability to learn area-specific functions within multiple systems, i.e. Manhattan WMS ad Macy's propriety systems. * Regular, dependable attendance & punctuality. * Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. * Candidates with a High School Diploma or equivalent are encouraged to apply * Strong verbal and written communication skills * Ability to read, write, and interpret instructional documents such as reports and procedure manuals * Basic math functions such as addition, subtraction, multiplication, and division * Must be able to work independently with minimal supervision * Ability to work a flexible schedule based on department and store/company needs * This position involves regular walking, standing, sitting, hearing, and talking * May occasionally involve stooping, kneeling, or crouching * May involve close vision, color vision, depth perception, focus adjustment * Ability to lift 25lbs routinely and up to 50lbs occasionally for Small Ticket and Direct to Consumer positions * Ability to lift up to 75lbs for Big Ticket positions Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification. This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. WAREHOUSE00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role The Sr. Business Protection Specialist sits within the newly formed Business Protection team, within the Knowledge Management organization in Customer Operations. This role serves as a critical liaison between Operations, Compliance, and Internal Audit teams. This role is responsible for ensuring that operational processes, particularly manual transactions and customer-impacting actions, are documented, controlled, and aligned with regulatory requirements and internal controls. The Sr. Specialist will perform regulator-aligned agent-audits, monitor regulatory updates, and proactively assess the impact of process changes across Operations. This person will play a key role in protecting customers, reducing regulatory risk for the business, and ensuring audit readiness by providing clear process documentation, evidence, and control mappings. Key Responsibilities Regulatory Oversight & Self-Audit Execution * Conduct regulator-aligned self-audits of Operations teams' manual transactions and customer-impacting activities to ensure adherence to regulatory requirements, internal controls, and documented procedures. Identify process deviations, emerging patterns, and escalate findings with clear documentation and recommended corrective actions. Work with analytical teams to identify continuous improvements to identify process deviations. * Maintain audit-ready records, evidence, and artifacts to support internal reviews, compliance requests, and regulator inquiries. Process Mapping & Control Alignment * Map end-to-end operational processes to applicable regulations, internal controls, and internal policies, ensuring clarity of control intent and execution. * Partner with Operations to validate process accuracy and identify opportunities to strengthen controls without negatively impacting customer experience. * Maintain process documentation, control narratives, and support materials to ensure consistency and traceability across teams. Regulatory Change Monitoring & Impact Assessment * Monitor regulatory updates, guidance, and enforcement trends relevant to Operations and customer protection. * Assess the operational and control impact of regulatory changes and support the definition of required process updates in partnership with Compliance. * Provide clear, actionable guidance to Operations and Knowledge Management teams on regulatory-driven process changes. Audit & Compliance Enablement * Serve as a key point of contact for Internal Audit by providing process documentation, control mappings, and proof of execution. * Support Compliance initiatives by reviewing proposed process optimizations and assessing potential regulatory and customer protection impacts. * Ensure audit and compliance requests are addressed accurately, consistently, and within required timelines. Cross-Functional Partnership & Risk Awareness * Act as a connective layer between Operations, Compliance, Internal Audit, and Knowledge Management to drive shared understanding of regulatory expectations and process ownership. Qualifications * Experience working with operational processes in a regulated environment, preferably within gaming, financial services, or another highly regulated industry. * Working knowledge of internal controls, audit principles, and regulatory compliance concepts. * Strong ability to map complex processes to control and regulatory requirements. * Proven ability to work cross-functionally with Operations, Compliance, and Audit teams. * High attention to detail with strong analytical and organizational skills. * Excellent written and verbal communication skills, with the ability to translate regulatory requirements into operationally actionable guidance. Compensation The annual salary range for this position is $63,600.00 to $83,475.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-REMOTE #LI-JM2

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. Key Responsibilities: • Tool & System Development:, • Design, develop, and maintain tools that support trading operations, including automation solutions and risk management systems., • Work closely with trading teams to identify areas for improvement and innovation., • Alert & Monitoring Systems:, • Develop and implement real-time alerts and monitoring systems to identify anomalies, opportunities, and risks in the trading environment., • Continuously refine and optimize alert systems based on feedback and performance metrics., • Data Analysis & Reporting:, • Analyze trading data to identify trends, patterns, and insights that can inform trading strategies and tool development., • Generate reports and dashboards that provide clear and actionable insights to trading teams and management., • Collaboration & Support:, • Work closely with stakeholders across the trading department to ensure tools and systems meet the needs of the team., • Provide training and support to trading teams on new tools and systems., • Continuous Improvement:, • Stay up-to-date with the latest trends and technologies in sports betting and trading., • Proactively identify opportunities for process improvement and innovation within the trading function., • Lead or participate in special projects aimed at enhancing trading performance and operational efficiency. Essential Functions • Must be able to stand or sit and operate computers and other technological devices for extended periods of time Qualifications • 3+ years experience in a sports trading role required, • 3+ years experience in an analytical role preferred, • Technical skills in SQL, Python, Google Apps Script, cloud computing platforms (e.g., AWS, Azure, Google Cloud) preferred, • Experience with Apache Kafka for real-time data processing and streaming is a plus, • Experience in developing tools and systems for a trading department a plus, • Bachelor's degree preferred, • Ability to work under pressure in a fast-paced environment, • Ability to communicate effectively with a range of stakeholders, • Effective analytical and problem-solving skills, • High attention to detail, • Extensive knowledge of sports betting products and terminology, • High level of personal initiative and motivation, • Aptitude for project management and ability to clearly communicate updates at all stages of project lifecycle through delivery Compensation For Salaried Roles The annual salary range for this position is $79,840.00 to $106,454.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-HYBRID #LI-IK1

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role The Business Protection Specialist sits within the newly formed Business Protection team, within the Knowledge Management organization in Customer Operations. This role serves to support a critical relationship between Operations, Compliance, and Internal Audit teams. This role is responsible for ensuring that operational processes, particularly manual transactions and customer-impacting actions, are documented, controlled, and aligned with regulatory requirements and internal controls. The Specialist will perform regulator-aligned agent-audits, monitor regulatory updates, and proactively assess the impact of process changes across Operations. This person will support the protection of customers, reducing regulatory risk for the business, and ensuring audit readiness by providing clear process documentation, evidence, and control mappings. Key Responsibilities Regulatory Oversight & Self-Audit Execution * Conduct regulator-aligned self-audits of Operations teams' manual transactions and customer-impacting activities to ensure adherence to regulatory requirements, internal controls, and documented procedures. Identify process deviations, emerging patterns, and escalate findings with clear documentation. * Maintain audit-ready records, evidence, and artifacts to support internal reviews, compliance requests, and regulator inquiries. Process Mapping & Control Alignment * Partner with Senior Specialists, and Operations to validate process accuracy and identify opportunities to strengthen controls without negatively impacting customer experience. * Maintain process documentation, control narratives, and support materials to ensure consistency and traceability across teams. Regulatory Change Monitoring & Impact Assessment * Monitor regulatory updates, guidance, and enforcement trends relevant to Operations and customer protection, alongside the Senior Specialist. * Provide clear, actionable guidance to Operations and Knowledge Management teams on regulatory-driven process changes. Audit & Compliance Enablement * Serve as a point of contact for Internal Audit by providing process documentation, control mappings, and proof of execution. * Support Compliance initiatives by reviewing proposed process optimizations and assessing potential regulatory and customer protection impacts. * Ensure audit and compliance requests are addressed accurately, consistently, and within required timelines. Cross-Functional Partnership & Risk Awareness * Act as a part of a connective layer between Operations, Compliance, Internal Audit, and Knowledge Management to drive shared understanding of regulatory expectations and process ownership. Qualifications * Experience working with operational processes in a regulated environment, preferably within gaming, financial services, or another highly regulated industry. * Working knowledge of internal controls, audit principles, and regulatory compliance concepts. * Proven ability to work cross-functionally with Operations, Compliance, and Audit teams. * High attention to detail with strong analytical and organizational skills. * Excellent written and verbal communication skills, with the ability to translate regulatory requirements into operationally actionable guidance. Compensation The annual salary range for this position is $50,000.00 to $65,625.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-REMOTE #LI-JM2

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Responsible for receiving, packing, processing, ship or put away merchandise in a safe, accurate and productive manner. Perform other duties as assigned. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: * Merchandise discounts * Performance-based incentives * Annual merit review * Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings * To receive, put away, pick, process, pack and ship merchandise in a safe, productive and accurate manner. * Ability to key accurately and productively using PC's, hand-held computers or other such devices. * Follow all Standard Operating Procedures and safety/security guidance. * Operate powered equipment as assigned by Manager or Supervisor. * Adhere to conveyor lock-out procedures and clear jams on elevated conveyor systems. * Ability to understand and communicate directions in the fulfillment center regarding standard operating procedures and security and safety guideline. * Meet productivity and accuracy standards. * If operating forklift equipment, the ability to be trained and work at heights. * Ability to use multiple radio frequency devices i.e. handheld scanners. * Ability to learn area-specific functions within multiple systems, i.e. Manhattan WMS ad Macy's propriety systems. * Regular, dependable attendance & punctuality. * Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. * Candidates with a High School Diploma or equivalent are encouraged to apply * Strong verbal and written communication skills * Ability to read, write, and interpret instructional documents such as reports and procedure manuals * Basic math functions such as addition, subtraction, multiplication, and division * Must be able to work independently with minimal supervision * Ability to work a flexible schedule based on department and store/company needs * This position involves regular walking, standing, sitting, hearing, and talking * May occasionally involve stooping, kneeling, or crouching * May involve close vision, color vision, depth perception, focus adjustment * Ability to lift 25lbs routinely and up to 50lbs occasionally for Small Ticket and Direct to Consumer positions * Ability to lift up to 75lbs for Big Ticket positions Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification. This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. WAREHOUSE00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role The Senior CRM Marketing Performance Associate is a hands-on, enablement-driven role that sits at the intersection of CRM execution, marketing technology, and business performance. This position serves as the strategic operational backbone of the CRM ecosystem-translating marketing strategy into scalable, compliant, and AI-ready CRM solutions across Lifecycle, Loyalty, Sports, and Casino. By owning net-new campaign production capabilities, automation enablement, QA rigor, and template modernization, this role designs, implements, and stabilizes CRM capabilities that operate reliably today while accelerating adoption of AI-driven personalization, bots, and automated decisioning. The role partners closely with MarTech, Business Intelligence, Marketing Operations, CRM Operations, and Compliance to modernize CRM infrastructure, reduce execution risk, and transition scalable, repeatable solutions into business-as-usual operations in support of 2026 growth priorities. Responsibilities * Enable CRM platforms and production capabilities that allow CRM Operations teams to consistently execute high-volume campaigns across brands and verticals. * Execute, QA, and productionize net-new CRM technologies, automation, and campaign capabilities, ensuring smooth operational handoff following implementation. * Resolve campaign-level technical issues (e.g., deep linking, rendering, personalization logic, UX defects) to minimize operational, regulatory, and business risk. * Support modernization of legacy CRM infrastructure by enabling scalable 1:1 personalization, reusable components, and modular campaign frameworks. * Partner with MarTech and cross-functional teams to productionize beta CRM capabilities, ensuring enterprise readiness and long-term stability. * Support implementation and operationalization of AI-driven CRM use cases, including agents and automated decisioning. * Act as primary QA owner, enforcing standardized templates, testing checklists, and deployment best practices to ensure compliance and audit readiness. * Maintain documentation, version control, and repeatable production processes to support scalable, compliant CRM operations. * Enable AI-ready measurement and experimentation frameworks that accelerate test-and-learn velocity and improve performance visibility. * Serve as a force multiplier for CRM teams by owning hands-on enablement, freeing teams to focus on strategy, experimentation, and revenue-driving initiatives. * Act as a production liaison with MarTech and external partners, ensuring CRM readiness, integration stability, and operational consistency. Qualifications & Experience * Hands-on experience with enterprise CRM platforms such as Optimove, Salesforce Marketing Cloud, Braze, or similar tools. * Strong understanding of lifecycle marketing, campaign orchestration, audience segmentation, and triggered messaging across email, push, and in-app channels. * Experience translating marketing strategy into scalable, production-ready CRM executions. * Fluency working with customer data models, behavioral signals, events, and attributes to enable targeting, personalization, and automation. * Familiarity with marketing technology ecosystems, including integrations, APIs, and third-party vendors. * Proven experience building, QA'ing, and deploying high-volume CRM campaigns in regulated environments. * Exceptional attention to detail across logic, personalization rules, compliance requirements, and rendering. * Experience enabling reusable components, dynamic content, templating, and automation frameworks. * Hands-on exposure to A/B and multivariate testing, with the ability to translate results into actionable insights. * Exposure to AI-driven marketing capabilities such as recommendations, predictive models, agents, or automated decisioning. * Strong cross-functional collaboration and communication skills, with the ability to translate technical concepts into business impact. * Demonstrated ability to build scalable processes, manage multiple workstreams, and operate effectively in fast-paced, high-volume environments. The annual salary range for this position is $79840to $99800.Factors which may affect starting pay within this range may include geography/market, skills, education,experienceand other qualifications of the successful candidate.This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-HYBRID #LI-JLEE

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role As a Senior Data Analyst, Risk & Fraud, you will leverage data and analytical techniques to detect, investigate, and mitigate fraud and financial risk across the business. You will transform large, complex datasets into actionable insights that support real-time decision-making and long-term risk strategy. This role partners closely with stakeholders across Fraud Operations, Payments, Risk, and Compliance to identify emerging threats, uncover patterns in user behavior, and enhance detection and prevention frameworks. You will play a key role in analyzing transactional activity, monitoring fraud trends, and driving data-informed improvements to controls and processes. This is a fast-paced, high-impact environment where success is defined by your ability to translate data into clear, evidence-based recommendations that reduce risk and improve operational efficiency. Responsibilities * Analyze large-scale transactional and behavioral data using SQL to identify fraud patterns, emerging threats, and key risk signals across the customer lifecycle. * Design and develop scalable analytics solutions and automations (e.g., Python, Streamlit - a plus) to support fraud detection, investigation workflows, and operational efficiency. * Build and maintain dashboards and monitoring tools (e.g., Power BI) to track fraud, payments, and risk performance metrics, reducing manual investigative effort. * Support the development and optimization of fraud detection strategies, rules, and risk indicators through data-driven analysis and testing. * Perform deep-dive investigations into suspicious activity (e.g., multi-accounting, geolocation anomalies, payment abuse) to uncover fraud networks and inform mitigation strategies. * Ensure data quality, integrity, and consistency across fraud and risk reporting through strong validation, documentation, and control processes. * Partner closely with Fraud Operations, Payments, Risk, and Compliance teams to translate analytical findings into actionable insights and measurable process improvements. * Communicate complex fraud trends and investigative findings clearly and effectively to both technical and non-technical stakeholders Qualifications * Bachelor's or Master's degree in a quantitative field (e.g., Statistics, Computer Science, Mathematics), or equivalent experience in data analytics within risk, fraud, or payments * 3+ years of experience in data analysis within risk, fraud, payments, or a related domain * Strong analytical skills with proficiency in SQL and experience with data visualization tools (e.g., Power BI) * Experience working with Python for data analysis or automation (preferred) * Experience analyzing transactional or behavioral data to identify trends, anomalies, or risk signals * Excellent communication skills, with the ability to translate complex findings into clear, actionable insights for non-technical stakeholders * Strong problem-solving mindset with a focus on continuous improvement * Ability to work in a fast-paced environment, adapt to changing priorities, and deliver under tight deadlines * Proficiency with Microsoft Excel and PowerPoint for analysis and presentation of findings * Strong troubleshooting skills, with the ability to identify, investigate, and resolve data or process issues * Naturally curious, with a proactive approach to solving business and risk-related problems * Strong verbal reasoning and critical thinking skills * Data-driven mindset, using quantitative analysis to inform decisions and recommendations * Ability to understand stakeholder needs and translate them into effective analytical or technical solutions Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-HYBRID #LI-JLEE

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role Legal Counsel will advise the business on legal and commercial matters relating to new and existing partnerships and agreements. The position is responsible for negotiating, drafting, and reviewing new and existing commercial agreements and assisting in advancing the Company's commercial initiatives in compliance with all laws and regulations. Legal Counsel, working under the direction and supervision of Associate General Counsel, will have specific responsibilities in the areas of commercial contracts and legal operations; however, this individual will be expected to operate independently and maintain accountability over the individual's area of responsibility. This individual will be responsible for actively managing relationships with both internal and external stakeholders, while serving as a reliable and knowledgeable liaison between the business and Legal department. This role may be based in Jersey City, New Jersey, or can be done remotely. Responsibilities * Review, draft and negotiate commercial contracts (examples below) and provide strategic and proactive legal advice to business clients. * Examples of agreement types: Payment processing agreements, vendor agreements (MSAs/SOWs for marketing, technology, data, and intellectual property contracts), use license agreements, market access agreements, partnership agreements, sponsorship agreements, affiliate agreements, and promotions (sweepstakes, contests). * Ability to draft and synthesize key clauses and create bespoke agreements in connection with unique business transactions. * Leverage AI enabled tools to efficiently review and draft commercial agreements and support timely, data informed legal guidance to business partners. * Adopt a collaborative approach with business partners to lead negotiations with partners, suppliers, and affiliates across different business functions. * Manage multiple assignments simultaneously and possess the ability to correctly prioritize and triage the same. * Maintain an effective and organized executed contract repository utilizing the company's contract management system. * Assess risks and use sound business and legal judgment to respond to questions, make decisions, and negotiate deals to meet deadlines in a fast-paced environment. * Inspire confidence in business partners by consistently providing well-reasoned legal advice and practical and creative solutions to complex issues. * Demonstrate confidence in risk-managed decision making and judgment. * Proactively identify and advise on legal issues arising from potential and existing commercial relationships. * Collaborate with, support, and advise business partners on a wide array of contractual and commercial matters requiring legal advice (examples include product, technology, sports betting and gaming operations, marketing, finance, and human resources. * Assist in various team projects and initiatives, including making continuous improvements to commercial legal processes, liaising with business partners to assist in creating or improving relevant policies, revising and updating contract templates, driving adoption of company's contract management tool. * Exhibit a strong work ethic and take ownership of complex projects and contract reviews with minimal supervision while demonstrating sound judgment and superior decision-making, multi-tasking, and problem-solving skills. * Demonstrate leadership and teamworking skills in support of a collaborative environment. * Exhibit utmost professionalism in all settings; be capable of deploying strong advocacy skills in a tactful and effective manner while maintaining complete credibility with all stakeholders. * Consistently produce excellent work product. * Establish and maintain positive and effective working relationships with co-workers, internal clients, and external business partners. * Maintain confidentiality of sensitive information and demonstrates the highest integrity in all settings. * Coordinate cross-functional legal input by working closely with other attorneys in the legal department. * Perform other job-related duties as assigned by Associate General Counsel. Qualifications * Juris Doctor Degree required. * Minimum of three years of being a licensed attorney with progressive responsibility in reviewing and negotiating contracts. * Experience practicing law in a top-tier law firm and/or equivalent in-house experience. * Experience working in an in-house legal department, regulated industry, and/or negotiating technology services, software, SaaS transactions preferred. * Gaming license registration as required by applicable jurisdictions. * Substantive knowledge and understanding of legal strategies and principles related to contract drafting and negotiating; ability to analyze and apply legal principles and precedents to legal issues; ability to perform legal research, evaluate alternatives and make sound recommendations. * Basic proficiency in MS Word, Excel, PowerPoint and MS Outlook. * Experience working with a contract management tool preferred. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-REMOTE #LI-IK1

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role The Director defines and drives the overall strategy and vision for the Risk, Fraud, Responsible Gambling,and Payments Operations teams who primarily work in a contact center environment handling both inbound live customer contacts as well asinternally-generatedworkflows. Through effective leadership, the Director fosters a culture of collaboration, teamwork, and innovation that continually elevate thecustomerexperience in alignment with his/her vision. This multi-national team triages responsible gaming concerns, resolves payment inquiries, reviews cases related to Know Your Customer (KYC), Source of Funds (SOF), Anti-Money Laundering (AML)and Responsible Gaming (RG) concerns, as well as other functions that protect both our Players and our company. Our Risk, Fraud and Payment Operations teams protect our customers by verifying identity, ensure deposits and withdrawals are safe, fast, efficient, and cost-effective while simultaneously securing player accounts and, in partnership with several stakeholders, make BetMGM a place to game responsibly. This role proactively works with individuals across the organization to influence process and policy decisions, advocate for the needs of their team, and drive customer centric interactions that exceed expectations. WhatYou'llDo (Key Responsibilities): * Craft and execute a comprehensive plan that ensures continuous, uninterrupted contact center operations for all our Risk, Fraud, and Payment teams * Directly manage exempt and non-exempt staff who oversee several hundred contact center agentslocatedacross the U.S. and internationally * Define a holistic Risk, Fraud,Responsible Gambling,and Payment Operations strategy with a view toward enterprise systems/structures, handling protocols, required tooling, and rules of engagement between/across organizational teams that aligns to your vision for the player experience for this group * Lead the Risk, Fraud, Responsible Gambling,and Payment Operations teams who provide a critical service to our Players and our Company. This includes manager-level direct reports as well as several hundred indirect reports in multiple international geographies. * Partner with key stakeholders including Customer Care, Workforce Management, QA, Training, Product, Compliance, Legal, and others to formulate strategic and tactical plans for the Risk and Payments Operations group * Define and manage to KPIs that assess operational and performance excellence for your teams * Create and manage processes and procedures around accesses on BetMGM platform and safeguard controls around the network * Partner with functions to assess riskregardingnew bonus campaigns and providing Risk knowledge and support to the Marketing Operations teams * Using defined KPIs and troves of Company and Player information, make data-driven decisions to lead your business and drive operational efficiency * Ensure compliance with various regulatory requirements, including internal & external reporting, accountriskand fraud reviews, responding to regulator and patron complaints before deadline, etc. * Build reporting, dashboards, and conduct data analyses as needed by the business * Manage Risk, Fraud,Responsible Gambling,and Payments Operations including KYC processes and procedures while also partnering with internal stakeholders to continuallyoptimizeprocesses related to deposits, cash outs, chargebacks, paymentdisputesand recovery of funds. * Take an active role in BetMGM strategic projects by ensuring Risk, Fraud,ResponsibleGambling,and Payment Operations requirements are contemplated * Manage the process of handling compliance issues byutilizingappropriate resourcesto investigate and resolve matters with minimal customer friction * Minimize potential business losses by challenging disputed transactions (e.g.liaising with the relevant Banks/Payment methods) and improving internal controls where needed * Guide your teams in best practices related to tracking, adapting to, intercepting, and acting upon suspicious and/or suspected fraudulent account activity * Provide Responsible Gaming reviews of customer accounts and ensure operational teams and the business are protected What You Bring to the Table (Qualifications) * Must be or become licensed through theappropriate Gamingjurisdictionsas a condition of hire and continued employment.Based on this role, you may also berequiredand beeligible to hold more advanced and comprehensive licenses. * 7+ years leading medium-to-large contact centers (e.g.300 seats or more) * 5+ years working in a highly regulated industry with a strong preference for experience in the gaming/gambling industry * 5+ years leading Risk, Fraud, and/or Payment Operations teams in a contact center or comparable production environment * Direct experienceleading teams across multiple geographies * Advanced experienceutilizingvarious tools and resources within Microsoft Office Suite * Experienceleading blended direct and outsourced teams to achieve results * Practical experience with various online marketing incentives * Knowledge and experience of AML, KYC, and SOF best practices * Leadership skills, proven experience of managing teams Who You Are (Essential Requirements) * Be a culture-builder,leveragingthe organization's passion for serving our players and Team Members across regulatedjurisdictions * Influencing skills are essential. BetMGM is not a command-and-control environment * An exceptional leader experienced in coaching and developing talent. Able to set a vision and motivate a team to reach a goal while creating a fun and productive culture * We continue to innovate and may not have all the systems andtoolsand people in place.A successful candidate will be comfortable with that level of ambiguity and thrive on the challenge of defining the tools we still need while driving the business forward as we build underlying capabilities. * We value transparency. There is no "me" culture. Communication and collaboration across the entire team will lead to greater individual and collective success Compensation The annual salary range for this position is $137,200.00 to $180,075.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-REMOTE #LI-FE1

Description The IT Support Specialist- Senior (Regional) provides Tier 2 and Tier 3 end-user support services under the SEC ISS contract, ensuring reliable day-to-day operation of endpoint technology across headquarters and regional offices. This role resolves incidents and service requests involving hardware and software issues while executing move/add/change activities and endpoint deployments. The position supports SEC service delivery objectives by documenting and managing work through the enterprise ticketing process, following established SOPs, and meeting service-level expectations. The specialist also partners with adjacent support and engineering teams to reduce repeat incidents, improve user experience, and sustain mission operations. PRIMARY RESPONSIBILITIES Tier 2/Tier 3 End-User Support • Provide day-to-day Tier 2 and Tier 3 support for end-user incidents and service requests across SEC offices., • Diagnose and resolve hardware, software, and connectivity issues affecting desktops, laptops, mobile devices, desk phones, and printers., • Perform move/add/change activities for user equipment and associated services., • Deliver hands-on support for complex issues that cannot be resolved through initial service desk channels. Incident and Ticket Management • Record, track, and update all incident and request activities in the SEC ticketing environment in accordance with support workflows., • Triage, prioritize, escalate, and coordinate resolution of tickets to restore services quickly and minimize business impact., • Validate issue resolution with users prior to closure and ensure accurate closure notes and disposition codes., • Support problem management by identifying recurring issues and coordinating permanent corrective actions. Endpoint and Software Lifecycle Support • Install, configure, deploy, and upgrade endpoint hardware and enterprise software in alignment with SEC standards., • Execute operating system and application updates, patches, and baseline changes for supported endpoint platforms., • Support endpoint provisioning, relocation, refresh, and decommissioning activities throughout the asset lifecycle., • Coordinate with engineering and vendor teams for hardware replacements, warranty actions, and escalated endpoint issues. Regional and Operational Service Delivery • Provide on-site support at regional offices as directed for activities exceeding centralized support capacity., • Assist with onboarding, offboarding, and workforce relocation support activities., • Support collaboration technologies and user-facing conference room capabilities (e.g., Teams/Webex) as required., • Maintain and follow SOPs and knowledge artifacts to improve consistency, service quality, and user self-service outcomes. REQUIRED QUALIFICATIONS Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required). Education: Bachelor's degree required. Experience: • Minimum of 8 years of related experience providing IT hardware and software deployment, troubleshooting, and problem resolution support to end users., • Demonstrated experience delivering Tier 2 and Tier 3 support, including move/add/change of end-user equipment and software install/upgrade activities., • Matrix minimum experience for this labor category is 8 years; this requirement governs despite legacy duplicated source text that references 7 years. Technical Skills: • IT hardware and software deployment support to end users, • Tier 2 and Tier 3 end-user support, • Move/add/change of end-user equipment, • Software installation and upgrade support, • End-user troubleshooting and problem resolution PREFERRED QUALIFICATIONS • Experience supporting federal civilian agencies or similarly regulated enterprise IT environments., • Strong working knowledge of ITIL-based incident, request, and problem management practices., • Experience with ticket-driven support workflows and enterprise ITSM platforms (e.g., ServiceNow)., • Experience with endpoint lifecycle tooling, including endpoint management and MDM capabilities (e.g., Microsoft Intune)., • Experience supporting Microsoft 365 collaboration services, including Teams/Webex user support., • Experience coordinating escalations with engineering and vendor teams for service restoration., • Experience supporting large-scale hardware refreshes, office relocations, and surge support events., • Ability to support extended service windows and multi-site operations with strong customer-facing communication skills., • ITIL 4 Foundation, • CompTIA A+, • Microsoft Endpoint Administrator (MD-102) WORK ENVIRONMENT / OTHER Operational Support: May require participation in on-call or surge support activities depending on operational needs. Location: On-site at Atlanta Regional Office; Boston Regional Office; Chicago Regional Office; Denver Regional Office; Fort Worth Regional Office; Los Angeles Regional Office; Miami Regional Office; New York Regional Office; Philadelphia Regional Office; SEC HQ, Washington, DC; San Francisco Regional Office. Travel: As required per contract direction. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. May 14, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range $65,650.00 - $118,675.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Job DescriptionDescription: Motek, a part of Happy Corner Hospitality collective, is a Mediterranean concept restaurant. We pride ourselves on delivering exceptional service and culinary experiences to our valued guests. Our commitment to excellence extends to every aspect of our operations, and we're currently seeking passionate individuals to join our team. Position Overview: As Sous Chef, you will support the Executive Chef in overseeing daily back-of-house operations and ensuring consistent food quality, efficient service, and adherence to culinary standards. This role plays a hands-on leadership position in food production, team supervision, and kitchen organization, while serving as a key point of communication between front-of-house and back-of-house teams. Responsibilities: • Supervise line execution to ensure efficient, accurate service, • Maintain food quality, consistency, and presentation standards, • Assist with inventory control, ordering, and proper food storage, • Train and cross-train kitchen staff on multiple stations, • Enforce food safety, sanitation, and cleanliness standards, • Assist with expediting to manage ticket flow and service timing, • Competitive salary., • Wages paid weekly., • Growth opportunity., • 401k savings plans., • Medical, dental and vision insurance., • Paid time off., • Commuter benefits., • Employee discounts. Requirements:, • Minimum of three (3) years of experience in a fast-paced, high-volume kitchen, with at least one year in a supervisory or lead role; Mediterranean cuisine experience is a plus., • Culinary degree or formal culinary training preferred., • Strong working knowledge of food safety, sanitation, and health department regulations., • Experience supporting inventory control, ordering, food cost awareness, and labor efficiency., • Ability to lead by example in a hands-on kitchen environment while managing multiple priorities., • Strong attention to detail and commitment to food quality and consistency., • Clear communicator with a collaborative, team-oriented mindset.