Buscar empleo: 119 ofertas de trabajo de ticket operations en New York, NY (julio 2025)

Maxus Group is a leader in delivering premier talent and technology solutions, providing world-class support anytime, anywhere. Our integrated service lines allow us to understand our clients' unique needs better, enhancing overall satisfaction across various disciplines. Summary We are seeking an IT Technician to join our dynamic team at Maxus Group. In this role, you will be responsible for providing top-notch technical support and ensuring the efficient operation of computer systems. Your contributions will be vital in maintaining our commitment to exceptional service delivery. Responsibilities Handle incoming issues and requests to the Service Desk (help desk) via ticketing system (JIRA), email, phone, and in-person. Handle incoming support calls by asking proper questions to the end user, gathering enough detail to understand the priority of the issue and the impact to their organization. Provide end users with timely updates regarding their issues and requests. Provide end user support for Microsoft applications such as PowerPoint Provide users with support for Panopto, which is a video recording and sharing platform. Support end users with ZOOM meetings and recordings Upload ZOOM recordings into Panopto Conduct regular system checks and updates to maintain optimal performance of IT infrastructure and equipment. Requirements Experience as an IT Technician or similar role in a technical support capacity Intermediate knowledge of computer hardware, software, and operating systems (Mac OS, Windows) Familiarity with help desk software and ticketing systems like Jira a plus (will Train) Excellent problem-solving skills with a customer-oriented approach An understanding of Panopto a plus but will train Basic understanding of operating and troubleshooting Crestron touch panels and controllers Familiar with ZOOM, creating and recording Meetings Ability to work effectively and efficiently in a team environment. Excellent communication skills (verbal and written) Must have excellent people skills Possess intermediate task management skills If you are passionate about technology and eager to make a difference in a supportive environment, we invite you to apply today to join the Maxus Group team! Job Type: Contract Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person

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Visit Attraction Tours

We are seeking a detail-oriented, analytical, and highly organized Accountant to manage the financial operations of our growing tour company. This role is responsible for overseeing day-to-day accounting functions, reconciling ticket sales across platforms, tracking commissions for sales agents, and ensuring accurate financial reporting. Key Responsibilities: Manage Daily Ticket Sales Reconcile ticket sales across POS systems (e.g. Square, FareHarbor, direct cash sales) Track and report daily earnings from each sales channel Monitor and investigate discrepancies in ticket sales and refunds Accounting & Financial Reporting Prepare weekly, monthly, and quarterly financial reports Manage accounts payable and receivable Maintain general ledger and perform bank reconciliations Ensure accurate categorization of tour-related expenses (transportation, staffing, marketing) Commission Tracking Calculate and manage commissions for sales agents Generate payout reports and statements for independent sellers or street teams Compliance & Audit Maintain compliance with local tax laws (sales tax, tourist fees) Prepare documentation for audits and financial reviews Ensure proper documentation for chargebacks and disputes Prior experience with payroll processing is required Budgeting & Forecasting Support leadership in creating tour revenue projections Assist in budgeting for seasonal staffing and operational needs Requirements: Bachelor's degree in Accounting, Finance, or related field 2–4 years of accounting experience (tourism or retail a plus) Strong proficiency with Excel and accounting software (e.g. QuickBooks, Xero) Familiarity with POS systems and payment platforms (Square, Stripe, PayPal) High attention to detail and ability to work independently Excellent communication and time management skills Bonus: experience with chargeback disputes or managing multiple income streams Preferred Qualifications: Experience working in the tourism, attractions, or events industry Comfortable reconciling cash and digital payments Ability to analyze sales trends and provide operational insight Schedule: Days: Monday, Wednesday, Friday, and Saturday Hours: 8:00 AM – 3:00 PM Compensation: Initial Rate: $25/hour for the first 3 months (introductory period) Ongoing Rate: $30/hour starting after 3 months, contingent on mutual satisfaction and performance, with a contract for one year

Company: NYC Party Guide Location: New York City (In-Person) Employment Type: Part-Time / Hourly (Compensation Based on Experience) About Us: NYC Party Guide is a leading seasonal event production company known for high-energy, ticketed experiences during holidays like July 4th, Halloween, and New Year’s Eve. We also oversee weekly operations and special events for a growing roster of restaurants, lounges, and bars across NYC. We’re passionate about creating unforgettable nightlife and hospitality experiences. Position Overview: We’re seeking an Event Sales Manager to lead our special events division. This is a hands-on role ideal for a recent graduate or early-career professional with experience or strong interest in nightlife, hospitality, events, sales, or marketing. You'll work across both public and private events, manage sales funnels, and play a key role in our event execution and business development efforts. Key Responsibilities: Oversee and grow the special events division across seasonal and weekly programs. Handle inbound inquiries and proactively generate outbound leads for private and group events. Build and maintain relationships with individual clients, corporate groups, and promotional partners. Attend all major events to ensure client satisfaction and smooth execution. Collaborate closely with venue partners, marketing, and production teams to align on event details. Create customized event proposals, contracts, and timelines for clients. Use event management software (e.g., Triple Seat) to manage bookings, proposals, and communications. Identify strategic opportunities to drive new business and maximize venue utilization. Qualifications: Experience or strong interest in nightlife, hospitality, event planning, sales, or marketing. Familiarity with Triple Seat or similar CRM/event management software is strongly preferred. Ability to draft clear and professional proposals, contracts, and client communications. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Flexible schedule — availability on nights, weekends, and holidays is essential. Bachelor’s degree or recent graduate preferred. Compensation: Hourly pay, based on experience. Performance-based growth opportunities available. How to Apply: Send your resume and a brief introduction and let us know why you’re a great fit for NYC Party Guide and what excites you about this opportunity!

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Visit Attraction Tours

Customer Service Representative – Tour Bus Operations Full-Time

We are seeking a friendly, confident, and energetic Customer Service Representative to join our team and serve as the face of our double-decker tour bus service. This is a front-line role that requires strong communication skills, problem-solving abilities, and a passion for delivering excellent customer experiences. Key Responsibilities: Greet and assist customers at major pickup locations (e.g., Battery Park) Resolve issues in real time, including ticket confusion, missed buses, and tour-related concerns. Make clear announcements on the bus when needed, including directing passengers when to exit. Communicate with the dispatch and driver team to coordinate boarding, delays, and reroutes. Maintain a professional and calm presence during high-traffic times and tourist surges. Handle occasional complaints with empathy and ensure guest satisfaction. Qualifications: Strong communication and interpersonal skills – must be comfortable speaking to large groups and resolving conflicts. Fluent in English (multilingual a plus – especially Spanish, French, or Chinese). Experience in customer service, tourism, or hospitality preferred. Able to move quickly, board buses, and stand for extended periods. Reliable, punctual, and team-oriented with a great attitude. Schedule: Flexible shifts available, including weekends and holidays. Full-time and part-time roles offered. Compensation: Competitive hourly rate + bonus potential based on performance.

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