Ticket operations jobs in New York, NYCreate job alerts
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- Lincoln Business Machines Inc.
IT Helpdesk3 days agoFull-timeManhattan, New YorkWe are an IT consulting company/MSP based in Manhattan, and we have been providing IT support for small to medium size businesses since 1992. We are looking for a self-motivated and well-rounded IT Specialist who has 3+ years of experience working for a Managed Services Provider (MSP) or IT Services firm. This is a Tier II/Tier III role that sets you on a path to become a senior level network engineer. We are a service-based company, so the ideal candidate must have not only solid technical skills but also the ability to interface with clients, communicate in a clear, professional manner and provide them with impeccable service on the daily basis. Responsibilities and Duties: You will be the first point of contact and work directly with our clients to resolve various technical problems via phone or email Respond to tickets, run diagnostic programs, isolate problems, determine and implement solutions Must be able to resolve 20 tickets daily Occasionally you might be asked to go to client’s site Troubleshoot issues related to applications, workstations, servers, networking, wireless, VOIP Perform account management and maintenance for various applications and systems (create or modify user accounts and permissions, reset passwords, install/reinstall applications, printers, check for updates, monitor backups) Follow-up with end users to provide status updates Communicate with customers at all levels of technical and non-technical skills sets We are looking for someone who has: Hands on experience supporting PC & Mac workstations, servers, networking devices Solid working knowledge of Windows servers/Active Directory/Group Policy High level of proficiency in the implementation and support of Office 365 environments Advanced networking knowledge (DHCP, DNS, VPN) A calm and focused approach to high-pressure situations in a client -driven environment Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality of service Sound understanding of customer support, operations, processes and ticketing Experience working for a Managed Services Provider (MSP), Outsourced IT company, or other IT Consulting Services Enthusiasm to serve customers Qualifications and Skills Must have at least 3 years of MSP experience Must have 5+ years of Help Desk experience Desktop support (Windows 7, 10 and Mac) Server support (Windows 2008/2012/2016/2019) Mobile support (iOS and Android) Windows domain environments Business cloud solutions (Office 365/ Dropbox / Google / AWS) Routing, Switching, and Firewall VLAN, DNS, DHCP, WiFi, VOIP, VPN Microsoft 365/Active Directory VMware, Hyper-V, Azure
Easy apply - Mr. Broadway
Food Packer1 month ago$17 hourlyFull-timeManhattan, New YorkWe are seeking a dedicated and detail-oriented Food Packer to join our team at Mr. Broadway. The ideal candidate will be responsible for reading and fulfilling order tickets, dispatching drivers, ensuring food quality and timely delivery, and coordinating with various prep stations and the front desk. Key Responsibilities: - Read and understand order tickets accurately. - Pack food orders efficiently and accurately according to ticket specifications. - Ensure food quality by inspecting items before packing. - Maintain cleanliness and organization in the packing area. - Dispatch orders and drivers in a timely manner to ensure on-time deliveries. - Coordinate with kitchen prep stations to ensure timely preparation of food items. - Communicate effectively with the front desk team to manage order flow. - Stocking of all necessary food items at the station, keeping inventory levels optimal for smooth operation. Qualifications: - Previous experience in a similar role, preferably in a restaurant or food service environment. - Strong attention to detail and ability to work efficiently under pressure. - Excellent communication and interpersonal skills. - Ability to multitask and prioritize tasks effectively. - Familiarity with food safety and hygiene standards. - Flexible schedule, including evenings and weekends. - Physical ability to stand for extended periods and lift heavy objects
Immediate start!Easy apply - Playa Betty’s
Bartender2 months ago$10.63 hourlyFull-timeManhattan, New YorkPrepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, beer, and wine, in a timely and accurate manner. Handle high-volume service tickets while keeping the bar organized, clean, and well-stocked. Provide full bar service to guests, ensuring every guest feels welcome and valued. Maintain an in-depth knowledge of the bar menu, including seasonal cocktails, specials, and ingredients, and be prepared to answer questions or make recommendations. Engage with guests in a friendly, approachable manner to enhance their overall experience and encourage repeat business. Work efficiently to meet the needs of guests, bartending staff, and the kitchen, while maintaining the quality and presentation of each drink. Follow all health and safety regulations and alcohol laws regarding service, sanitation, and cleanliness. Assist with opening and closing duties, including restocking supplies and maintaining a clean and organized work area. Foster a positive, team-oriented environment by collaborating with servers, kitchen staff, and management to ensure smooth and efficient operations. Stay up-to-date with industry trends and continuously strive to improve skills and knowledge.
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