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At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. As an Operations Supervisor, you’ll lead a team at the heart of our innovative lottery courier product, Jackpocket. You'll oversee daily lottery courier operations, ensuring smooth and timely ticket order processing to hit production goals. You’ll shape key decisions on personnel management, process development, and operational improvements to maintain excellence. In this fast-growing industry, your leadership will directly impact and elevate the digital lottery courier experience for our customers. Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands. Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks. Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages. Accurately and promptly handle the redemption of high-value lottery tickets. Manage inventory and ensure office supplies and equipment are ordered as needed. Availability to support a continuous operation including nights, weekends, and holidays. A commitment to promoting safety, efficiency, and adherence to industry regulations. Ability to promote a positive work environment through strong leadership and problem-solving skills. Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel. Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently. Leadership experience in recruiting, hiring, training, and motivating employees. Physical capability to stand and walk frequently and occasionally lift up to 25 lbs. #LI-CF1 We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. If this job posting does not include compensation information, this is due to a technical error that our team is working to resolve! We will repost this position with compensation information as soon as it is resolved. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community. DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Competitive Compensation, • Career Advancement OpportunitiesPosition Summary The Lead Line Cook serves as the kitchen leader during assigned shifts, ensuring exceptional food quality, efficient kitchen operations, and adherence to company standards. This position supervises and develops the line cook team, manages daily production and prep, oversees inventory and ordering, maintains food safety and sanitation compliance, and serves as the acting Kitchen Manager whenever the Executive Chef or Sous Chef is absent. The ideal candidate is a hands on leader who thrives in a fast paced environment, leads by example,and is passionate about developing team members while delivering an outstanding guest experience. Essential Duties & Responsibilities Kitchen Leadership & Team Supervision • Supervise and lead line cooks, prep cooks, dishwashers, and kitchen support staff during assigned shifts., • Assign daily station responsibilities and ensure proper staffing throughout service., • Conduct daily pre-shift meetings to communicate menu changes, priorities, and production goals., • Train, coach, and mentor kitchen employees on recipes, cooking techniques, food safety, and company standards., • Monitor employee performance and provide ongoing feedback and coaching., • Assist with interviewing, onboarding, and training new employees., • Assist the Executive Chef with scheduling, shift assignments, labor management, and coverage for call-offs., • Foster a positive, respectful, and accountable team culture. Acting Kitchen Manager When the Executive Chef or Sous Chef is unavailable, the Lead Line Cook assumes responsibility for kitchen operations by: • Managing all back-of-house operations during the shift., • Making operational decisions to ensure smooth service., • Supervising all kitchen employees., • Coordinating communication between the front-of-house and kitchen., • Addressing guest concerns related to food quality., • Ensuring labor, food quality, sanitation, and safety standards are maintained., • Reporting operational issues directly to management. Food Preparation & Production • Prepare, cook, and plate menu items according to standardized recipes and presentation guidelines., • Ensure consistent food quality, flavor, appearance, and portion control., • Monitor ticket times and maintain efficient kitchen workflow during service., • Verify proper cooking temperatures and food holding procedures., • Maintain prep levels throughout the day to ensure uninterrupted service., • Assist with recipe development, seasonal menu changes, and daily specials. Prep Production Management • Create and manage daily prep lists based on sales forecasts and projected business levels., • Assign prep responsibilities to kitchen staff and monitor completion., • Verify all prep items meet quality and portion specifications., • Ensure prep sheets are completed accurately and communicated between shifts., • Monitor production levels to reduce waste while maintaining product availability. Inventory Management & Ordering • Perform daily, weekly, and monthly inventory counts., • Maintain accurate inventory records., • Monitor product usage and identify opportunities to reduce food waste., • Ensure proper stock rotation using FIFO (First In, First Out)., • Receive, inspect, and verify all food and supply deliveries., • Place food, beverage, and smallware orders with approved vendors., • Communicate inventory shortages and purchasing needs to the Executive Chef., • Maintain organized walk-ins, freezers, dry storage, and chemical storage areas. Food Safety & Sanitation • Ensure compliance with all local, state, and federal health regulations., • Maintain ServSafe food safety standards and HACCP procedures., • Complete and verify daily temperature logs for: ◦ Refrigerators ◦ Freezers ◦ Hot holding equipment ◦ Cooked foods ◦ Cooling logs • Complete sanitation and cleaning checklists., • Ensure all employees practice proper handwashing, glove usage, and food handling procedures., • Maintain inspection-ready kitchen conditions at all times., • Ensure all kitchen equipment is cleaned, sanitized, and maintained according to schedule. Administrative & Operational Responsibilities • Assist with creating weekly staff schedules., • Monitor labor efficiency and staffing needs., • Complete opening, shift-change, and closing checklists., • Maintain daily communication logs for management., • Report maintenance and equipment issues promptly., • Assist with catering events, banquets, and special functions., • Participate in kitchen meetings and operational planning. Qualifications • Minimum 3 years of high-volume kitchen experience., • Minimum 1–2 years in a supervisory or leadership role., • NYS Food Handlers (MUST HAVE), • Strong knowledge of food preparation, production planning, and kitchen operations. • Experience managing inventory and placing vendor orders., • Knowledge of labor management and scheduling., • Strong understanding of food cost, waste reduction, and portion control., • ServSafe Food Protection Manager Certification preferred (or ability to obtain within 90 days)., • Excellent leadership, communication, and organizational skills., • Ability to multitask under pressure while maintaining a positive attitude. Physical Requirements • Ability to stand for extended periods., • Lift and carry up to 50 pounds regularly., • Bend, kneel, reach, push, and pull throughout the shift., • Work safely around hot equipment, sharp tools, and commercial kitchen machinery. Key Performance Indicators (KPIs) • Food quality and consistency, • Ticket time and service execution, • Prep completion and production accuracy, • Inventory accuracy, • Food cost and waste control, • Vendor ordering accuracy, • Temperature log compliance, • Health inspection scores, • Kitchen cleanliness and organization, • Labor efficiency, • Employee training and retention, • Guest satisfaction Core Competencies • Leadership & Coaching, • Kitchen Operations Management, • Production Planning, • Inventory Control, • Vendor Ordering, • Scheduling Assistance, • Food Safety & HACCP Compliance, • Sanitation Management, • Team Development, • Time Management, • Problem Solving, • Communication, • Organization, • Accountability, • Attention to Detail

Job Description • We are hiring immediately for full and part time COOK positions., • Location: New York Marriott Marquis - 1535 Broadway, New York, NY 10036. Note: online applications accepted only., • Schedule: Full and part time; Days and hours may vary. More details upon interview., • Requirement: One year of kitchen experience is required., • Pay Range: $21.00 per hour to $28.00 per hour. *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1564020. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables., • The use of slip-resistant shoes and proper lifting techniques. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques. Union Square Events maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1564020 [[filter4]] We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job Description Tatte began in 2007 in a home kitchen with a passion for baking and the belief that well-crafted food has the power to bring people together. That spirit continues to guide us today. We are a design-forward bakery and café bringing together handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces designed for gathering, connection, and everyday ritual. At our core, we are craftspeople. Chefs, bakers, baristas, and café teams united by a shared passion for excellence. We believe even the smallest details matter, because every dish, every cup of coffee, and every interaction is an opportunity to brighten someone's day. WHY TATTE We're looking for people who believe hospitality matters and share our mission: To Inspire, Care for, and Nurture Life. Every day. At Tatte, we believe craft is more than a skill. It's a way of caring. It's found in the details: a perfectly laminated croissant, a thoughtfully prepared coffee, a warm welcome that makes someone feel at home. We believe these small acts, repeated every day, have the power to make life a little richer and more meaningful. You'll join a team that takes pride in its work, supports one another, and is committed to learning and growth. We hold ourselves to high standards while creating an environment where people can develop their talents, build meaningful careers, and make an impact. As we continue to grow, so do the opportunities for our team. Whether you're exploring a new path or taking the next step in your career, you'll help create moments of inspiration, comfort, and connection for our guests each day. Because while we serve exceptional food, coffee, and pastries, we hope to create something more enduring: places where people feel welcomed, cared for, and inspired to return again and again. THE ROLE Our Lead Line Cooks/Expeditors bring our guests comfort and joy by serving as guardians of our commitment to uncompromising quality and craftsmanship. They ensure all dishes, allergies, and modifications meet company standards while maintaining the flow of service and supporting an exceptional guest experience. Lead Line Cooks/Expeditors are passionate about food, quality, cleanliness, and teamwork. They play a key role in kitchen operations while helping coach and support fellow team members through strong communication and operational leadership. KEY RESPONSIBILITIES We expect our Lead Line Cooks/Expeditors to: • Lead by example and support a positive, team oriented kitchen culture, • Maintain high standards for food quality, presentation, cleanliness, and food safety, • Support operational excellence and efficient service execution, • Live Tatte’s core values and help support our mission, • Have flexibility to work a variety of shifts, including weekends, holidays, afternoons, and evenings, • Lead Line Cook/Expeditor Primary Responsibilities, • Maintain the flow of service while upholding company standards for ticket times, food quality, plating specifications, and guest modifications, • Ensure all orders meet guest expectations and company quality standards, • Ensure all orders are visually appealing and plated according to standards, • Complete daily safety and sanitation checks using company systems and tools, • Communicate pertinent information to ensure guest satisfaction and operational efficiency, • Operate and maintain kitchen equipment as instructed, • Report maintenance concerns, faulty equipment, or accidents to leadership immediately, • Maintain positive working relationships with team members, managers, support team members, and guests, • Perform all responsibilities safely while maintaining a clean and organized work environment, • Uphold food safety and sanitation standards at all times, • Other duties as assigned ESSENTIAL FUNCTIONS / WORKING CONDITIONS • Strong communication skills, • Ability to work and thrive in a fast paced kitchen environment, • Must be able to lift, move, and carry 50+ pounds, • Must be able to work 8+ hours a day on feet, • Ability to grasp and reach overhead, • Flexibility to work a variety of shifts QUALIFICATIONS & EXPERIENCE Required • Strong communication and teamwork skills, • Ability to work effectively in a fast paced kitchen environment, • Commitment to food quality, cleanliness, and safety, • Must be validated on all savory team stations Preferred • Previous experience working as a Lead Line Cook, Expeditor, Line Cook, or similar kitchen leadership role, • Experience working in a high volume restaurant or food service environment OUR BENEFITS & PERKS • Competitive Pay: $22.50–$25.50/hour, depending on experience, • 401(k) with company match, • Health, dental, and vision insurance for full time team members, • Paid vacation time after 1 year of full time service, • Paid sick time, • Free employee assistance program services, • Flexible schedules with no late nights, • Free drinks and generously discounted meals, • Exciting potential for growth Learn more about us at tattebakery.com Join us on our journey to create something special! Please note that Tatte is an E Verify employer.

Job Description Now Hiring: Full-Time Cook | Midtown Manhattan Join our culinary team at Moss New York and take the next step in your hospitality career. We are seeking passionate, motivated cooks who thrive in a fast-paced environment and are committed to delivering exceptional dining experiences. Location: Moss New York, 520 5th Avenue, New York, NY 10036 Schedule: Full-time; flexible schedule with varying days and hours. Open availability preferred. Pay Range: $24.00 per hour to $30.00 per hour What We're Looking For: • 1–3 years of New York City restaurant experience required, • Upscale or fine dining experience preferred, • Strong work ethic, attention to detail, and team-first mindset Why Join Us? • Competitive pay, • Free daily shift meal, • Uniforms provided, • Convenient Midtown location near public transportation, • Comprehensive training and development, • Career growth and advancement opportunities, • Employee referral bonus program *Internal Employee Referral Bonus Available Moss is a private members’ club offering a refined yet welcoming dining experience. Our approach to hospitality is thoughtful, detail-driven, and rooted in collaboration across culinary, beverage, and service teams. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1538552. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables., • The use of slip-resistant shoes and proper lifting techniques. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques. Union Square Events maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1538552 [[filter4]]

Job DescriptionDescription: At Triple T Hospitality, our Mission is to achieve “GREATNESS”. Tommy's Tavern + Tap is a dynamic and fast-paced restaurant known for its welcoming atmosphere, exceptional food, and outstanding service. We take pride in delivering a memorable dining experience to our guests while fostering a positive and growth-oriented work environment for our team. We believe that good isn’t good enough - GREATNESS is remembered. The Assistant Kitchen Manager will support the Restaurant Kitchen Manager in overseeing kitchen operations within a single restaurant location, ensuring consistency, quality, and efficiency. This role is integral in managing kitchen staff, inventory, and food safety, supporting the restaurant’s continued growth and success. Requirements: • Exemplify the Triple T Hospitality Experience: Dedicate oneself to delivering GREAT guest service, consistently going above and beyond for both guests and team members., • Schedule, coordinate, and appoint activities to kitchen staff., • Supervise food preparation and cooking to maintain consistency and efficiency., • Ensure accountability of kitchen staff., • Identify staffing needs, recruit, and recommend candidates for hiring., • Coach and develop crew members, fostering skill growth and teamwork., • Implement and uphold kitchen safety protocols to create a secure working environment., • Monitor ingredient inventory levels to ensure proper stock and minimize waste., • Oversee kitchen sanitation and enforce health and safety guidelines., • Conducts Food & Safety audits., • Conduct regular line checks to maintain consistency and quality in food preparation., • Monitor ticket times throughout each shift to optimize food service speed., • Conduct inventory checks and manage stock levels efficiently to ensure proper stock and minimize waste., • Oversee food preparation to ensure recipe quality and accuracy., • Ensure consistency in food preparation and presentation. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • Proven experience in a kitchen role., • Strong knowledge of kitchen operations and food safety standards., • Ability to lead and motivate kitchen staff., • Excellent communication skills., • Strong problem-solving and troubleshooting skills., • High attention to detail and accuracy in managing inventory and compliance processes., • Experience in a high-volume restaurant setting., • Familiarity with inventory management software., • Requires standing for extended periods of up to 8-10 hours., • May involve lifting heavy objects up to 50 lbs.

Be Part of an Amazing Story \n \n Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. \n \n Job Overview \n \n As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. \n \n In this role, you’ll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. In addition, you will support inventory and fulfillment activities within your department. You’ll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you’ll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction. \n \n How Our Selling Colleagues Spend Their Day… \n \n\n • Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.\n, • On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back and following up with clients to ensure customer satisfaction.\n, • Throughout the day, they maintain a shoppable space by recovering the floor, updating signs and pricing, and supporting any needed merchandise moves.\n, • They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you. They’ll also keep in touch with customers through the pre- and post-delivery process to ensure a positive delivery experience.\n, • We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.\n, • And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.\n\n \n Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. \n \n Who You Are \n \n\n • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality\n, • Must be able to:\n \n, • Understand and communicate effectively with customers, co-workers, and supervisors\n, • Read and understand employment policies and safety rules/procedures in English\n \n, • Be comfortable communicating and collaborating with customers and colleagues\n, • Meeting daily sales goal challenges along with Client and Protection plan goals\n, • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits\n, • Enjoy meeting people, learning about them, and sharing information \n, • Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics\n, • You can handle electronic devices with no problem\n, • 1-2 years of related experience is required\n\n \n Essential Physical Requirements You Will Perform \n \n\n • This position requires talking, lifting, constant moving, standing, and reaching with arms and hands\n, • Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level\n, • Requires close vision, color vision, depth perception, and focus adjustment\n, • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions\n\n \n What We Can Offer You \n \n Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. \n \n Some additional benefits we offer include: \n \n\n • Merchandise discounts\n, • Performance-based incentives\n, • Annual merit review\n, • Employee Assistance Program with mental health counseling and legal/financial advice\n\n \n Access the full menu of benefits offerings here. \n \n About Us \n \n This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. \n \n Join us and help write the next chapter in our story - Apply Today! \n \n This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. \n \n STORES00 \n This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. \n Eligible for Sales Commission

Guardian Professional services are seeking a reliable and safety-focused Driver/porter/Equipment room Attendant to join our airport operations team. This role supports daily ground operations by transporting materials, assisting with luggage and equipment handling, and maintaining the organization and readiness of equipment room. The ideal candidate thrives in a fast-paced environment secure airport environment and is committed to delivering excellent service. Essential Job Responsibilities: • Responsible for being at work every scheduled day, on time and in uniform., • Safely operate company vehicle on airport grounds in compliance with airport and TSA regulations., • Perform routine vehicle inspections and report maintenance needs., • Reports all breaches per applicable methods, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assist with loading and unloading luggage, cargo, and operational supplies., • Provide courteous assistance to staff and passenger as needed., • Adheres to all Company service and operating standards., • Communicate effectively and clearly while screening for safety & security, • Loading passenger luggage onto the security screening induction belt, • Working closely with the Airline Ticket Counter Agents, • Customer Service skills needed, • Must be at least 18 years of age, • Authorized to work in the United States, • Must be able to pass background clearance verification., • Must have valid Driver's License and proof of car insurance., • Must be able to lift up to 75lbs consistently throughout the shift, • Ability to stand, walk, stoop, bend, push, pull throughout entire shift, • Experience in customer service preferred, • Hospitality experience a plus, • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers, • Complete all required training including airport compliance, • Able to obtain an airport badge Strong communication skills, both verbal and written – Excellent customer service skills with a patient-centered approach – Ability to multitask and prioritize tasks effectively • Professionalism, punctuality, and organization required, • Strong attention to detail and organizational skills, • Additional tasks as needed Location: Laguardia Airport, New York Hourly rate: 21.25 Schedule: full time 8:30am-5:00pm Wednesday. Thursday, Friday, Saturday and Sunday Must have Valid drivers' license with clean driving record (required) • Ability to obtain and maintain airport security clearance/badge, • Dependable and punctual., • Strong teamwork and communication skills., • Flexible availability (early mornings, evenings weekends, holidays)

Work Arrangement Remote position with periodic travel to AEVEX facilities (Tampa, FL; Solana Beach, CA; other locations) as needed for implementation workshops, go-lives, and team events. Estimated travel: 10–20%. May require occasional work outside standard business hours for deployments, upgrades, or critical incident resolution. Job Overview This is a platform ownership role focused on the continued development, maturity, and expansion of ServiceNow across the organization. The successful candidate should think beyond individual tickets and enhancements and focus on process efficiency, automation, data integrity, user adoption, scalability, and long-term platform value. The ServiceNow Architect will own assigned solutions and modules end-to-end, from requirements gathering and solution design through development, testing, deployment, documentation, and continuous improvement in production. The role will initially support ServiceNow development and platform initiatives based on defined projects, enhancements, and organizational priorities, with the opportunity to assume greater platform ownership as ServiceNow capabilities and adoption continue to expand. Essential Functions Platform Development & Ownership • Serve as a primary technical resource for the ServiceNow platform across the enterprise environment., • Design, develop, test, deploy, and continuously improve ServiceNow solutions based on business and IT requirements., • Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Scheduled Jobs, and other platform components using JavaScript and Glide APIs., • Build and manage Flow Designer flows, subflows, actions, approvals, notifications, and other automation., • Manage Update Sets and controlled promotion of changes across Development, Test, and Production environments., • Support platform upgrades, testing, release management, and ongoing platform health., • Evaluate existing configurations and recommend opportunities to simplify, standardize, or improve solutions. ITSM & Service Experience • Develop and mature ITSM capabilities including Incident, Problem, Change, Request, and Service Catalog., • Configure and improve Change Management capabilities including change models, approvals, CAB workflows, risk assessment, and supporting automation., • Design and maintain Service Catalog items, Record Producers, approval workflows, SLAs, and self-service capabilities., • Improve agent workspaces, assignment processes, queues, forms, and other experiences that increase technician efficiency., • Continuously improve the end-user experience through portal improvements, self-service, automation, and feedback-driven iteration., • Identify unnecessary manual processes and develop practical solutions that improve service delivery. HAM / SAM & Asset Lifecycle • Develop and mature Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities within ServiceNow., • Configure and improve hardware asset lifecycle processes including receiving, assignment, inventory, refresh, return, retirement, and disposal., • Improve asset ownership, inventory visibility, normalization, reconciliation, and reporting., • Develop software asset and license management capabilities including software inventory, entitlement and license visibility, utilization, and lifecycle management., • Develop automation between asset management, request fulfillment, procurement, onboarding/offboarding, and other applicable processes., • Maintain appropriate relationships between assets and Configuration Items within the CMDB. ITOM, Discovery & CMDB • Mature and maintain the CMDB with an emphasis on accuracy, completeness, ownership, relationships, and data integrity., • Configure and optimize Discovery schedules, MID Servers, Service Mapping, reconciliation rules, normalization, and CI relationships., • Support ITOM capabilities that improve infrastructure and service visibility., • Develop processes and automation to identify and remediate stale, duplicate, incomplete, or inaccurate CMDB data., • Partner with infrastructure and application teams to establish appropriate CI ownership and data governance. Integration & Automation • Design, develop, and maintain integrations between ServiceNow and enterprise platforms using REST/SOAP APIs, IntegrationHub, MID Server, and other supported integration methods., • Design and deploy IntegrationHub spokes, spoke actions, and reusable automation components., • Integrate ServiceNow with enterprise identity, endpoint management, monitoring, security, business, and other platforms as requirements evolve., • Identify opportunities to automate repetitive IT and business processes and reduce manual intervention., • Design integrations with scalability, maintainability, security, and appropriate error handling in mind. Reporting, Analytics & Platform Visibility • Develop dashboards and operational reporting that provide meaningful visibility into service performance., • Provide reporting around workload, ticket aging, SLA performance, trends, ownership, asset inventory, CMDB health, and other operational metrics., • Work with IT leadership and process owners to identify meaningful KPIs and translate them into actionable ServiceNow reporting., • Improve data quality where necessary to ensure ServiceNow reporting can be relied upon for operational and management decisions. Acquisition & Business Process Integration • Support the onboarding of newly acquired organizations, teams, users, assets, and business processes into the ServiceNow environment., • Assess existing processes and workflows—including SharePoint-based or other legacy workflows—and determine appropriate ServiceNow solutions., • Translate business processes into scalable ServiceNow workflows, catalog items, approvals, integrations, and automation., • Work with stakeholders to gather requirements, validate designs, conduct testing, and coordinate production implementation., • Look for opportunities to standardize acquired processes while avoiding unnecessary customization. Security, Governance & Compliance • Maintain ServiceNow roles, ACLs, RBAC, and other security configurations to appropriately protect platform data., • Follow established development, testing, documentation, peer review, change management, and production deployment processes., • Support SOX, SOC, CMMC, NIST 800-171, and other applicable compliance requirements where ServiceNow workflows, access controls, reporting, or audit evidence are involved., • Develop and maintain workflows supporting access requests, approvals, access reviews, change management, and other controlled processes as required., • Ensure platform solutions are designed with auditability and appropriate separation of duties in mind. Continuous Improvement & Platform Adoption • Maintain a platform ownership mindset, proactively identifying opportunities to improve ServiceNow rather than relying solely on submitted enhancement requests., • Recommend capabilities that maximize the value of existing ServiceNow licensing and identify when additional modules or capabilities may provide measurable value., • Partner with IT leadership, technical teams, process owners, and business stakeholders to establish priorities and deliver scalable solutions., • Promote adoption through intuitive workflows, self-service capabilities, documentation, and user feedback., • Maintain technical documentation, integration architecture, configuration documentation, and operational runbooks., • Provide knowledge transfer for significant configurations and enhancements., • Serve as an escalation resource for complex ServiceNow platform issues when required. Standard Essential Functions • Regular and reliable attendance on a full time basis [or in accordance with posted schedule]., • Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices., • Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture. Qualifications • 5+ years of hands-on ServiceNow development and administration experience., • Strong proficiency with JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and Flow Designer., • Demonstrated experience with ServiceNow ITSM including Incident, Problem, Change, Request, and Service Catalog., • Experience with HAM, SAM, or broader IT Asset Management capabilities., • Experience with CMDB, Discovery, MID Server, Service Mapping, reconciliation, and CI relationships., • Practical experience developing automation using Flow Designer, IntegrationHub, or comparable ServiceNow capabilities., • Experience developing REST/SOAP integrations and understanding ServiceNow integration patterns., • Experience developing operational dashboards and reporting within ServiceNow., • Strong understanding of ITIL practices and their application within ServiceNow., • Ability to translate technical and business requirements into practical, scalable platform solutions., • Ability to independently scope, design, develop, test, document, deploy, and support ServiceNow solutions., • Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders., • Experience with Integrated Risk Management (IRM/GRC), IT Operations Management (ITOM), and Strategic Portfolio Management (SPM) Education / Certifications • Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent work experience)., • ServiceNow Certified System Administrator (CSA) preferred, • ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS ITSM) preferredPreferred Qualifications, • ServiceNow Certified System Administrator (CSA)., • ServiceNow Certified Application Developer (CAD)., • CIS-ITSM, CIS-HAM, CIS-SAM, or other applicable ServiceNow certifications., • Experience with ServiceNow HAM Pro and/or SAM Pro., • Experience with ITOM, Service Mapping, Performance Analytics, IntegrationHub, or other advanced ServiceNow capabilities., • Experience integrating newly acquired organizations or migrating business processes into ServiceNow., • Experience translating legacy or SharePoint-based workflows into ServiceNow., • Experience supporting defense, aerospace, government contracting, or other regulated environments., • Familiarity with SOX, SOC, CMMC, NIST 800-171, or similar compliance frameworks. Experience • 6+ years of hands-on ServiceNow development experience with a focus on ITSM and ITOM., • Experience with ServiceNow integrations using REST/SOAP APIs, IntegrationHub, and MID Server., • Experience configuring and administering Service Catalog, Change Management, Incident, Problem, and Request Management modules., • Hands-on experience with CMDB, Discovery, and Service Mapping., • Experience with ServiceNow GRC, SecOps, or HR Service Delivery modules preferred, • Experience with ServiceNow in FedRAMP or GovCloud environments preferred, • Experience in defense, aerospace, or government contracting environments with knowledge of SOX, SOC, CMMC, and NIST 800-171 compliance preferred, • Experience with Performance Analytics, reporting, and executive dashboards in ServiceNow preferred, • Experience migrating from Zendesk, Jira Service Management, or other ITSM platforms to ServiceNow preferred Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is: • Constantly required to sit, and to reach to use computers and other office equipment For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time., • For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time. Security Clearance Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required. About AEVEX AEVEX, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia. AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees. Equal Employment Opportunity: AEVEX is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Summary of Role The Client Success Manager (CSM) provides the day-to-day operational support that keeps Centivo's client experience running smoothly. This is an intermediate, client-facing role: the CSM attends and supports client meetings and open enrollment sessions, supporting the Client Success Executive (CSE) who leads the relationship. The CSM partners closely with the CSE to execute the operational work behind renewals, escalations, and ongoing plan administration — resolving claims, benefit, and enrollment issues; coordinating across internal teams and external vendors; and keeping client-facing systems, workbooks, and communications accurate and current. On a smaller book of business, and at leadership discretion, a CSM may hold light day-to-day ownership of a client relationship. Responsibilities Include Client Service & Issue Resolution Apply a developed understanding of Centivo's operational functions to support and perform to established service standards for renewals and client service. Provide ongoing service and support to the Client Success Executive, partnering across internal and external departments and vendors to resolve claims, benefit, and enrollment issues. Record and monitor all inquiries through completion and maintaining the client tracker for each client in their book, keeping the Client Success Executive apprised of status. Handle client inquiries and collaborate with claims and member care to resolve them. Support tracking and follow-up on member issues, including VIP member issues, in partnership with the Customer Issue Resolutions Team; the Client Success Executive leads remediation strategy on complex or sensitive escalations. Enter SRS tickets for Cigna issues and track them through to resolution. Elevate client inquiries and concerns to the Client Success Executive and/or the Client Escalations team as appropriate. Review HCC notices for accuracy & to ensure they are at the appropriate threshold prior to Client Ops sending them out Client Administration & Project Coordination Execute follow-ups on open items and tasks, including cross-functional tasks related to issue resolution and benefit plan changes; escalate non-movement on open items as appropriate. Provide operational support and coordination on client projects, including renewals and terminations. Set up and maintain access for reporting tools & employer portals. Updating Salesforce when client or broker contact information changes. Open Enrollment (OE) & Renewal Support Attend and support open enrollment meetings (virtual and in-person) as needed; the Client Success Executive leads OE strategy, content, and client messaging. Support initial Middle Market OE communications and member portal testing. Prepare the renewal confirmation form in conjunction with the Client Success Executive. Review SBCs, SPDs and amendments for accuracy prior to sending to the client. Systems & Data Management Enter client-specific information from the MCW into Salesforce, including flagging clients and brokers for marketing blasts and adding applicable details such as check run date, eligibility method, and high-dollar information. Maintain the Master Client Workbook and benefit summaries post go-live. Send Zakipoint data as required. Support reporting ticket requests, run ad hoc reports as appropriate, and provide real-time tracking, live updates, and follow-up; the Client Success Executive reviews reporting before release to ensure alignment with strategic renewal discussions. Additional Reporting Support Prepare client-related reporting and various internal reports in accordance with each client's specific requirements, along with responding to inquiries from internal departments. Run claims impact reports. Review initial renewing invoices. Review plan documents and ID cards for accuracy at renewal. Qualifications Required Skills and Abilities Bachelor's degree preferred, or equivalent combination of education and experience. 3 years of experience in client service, account management, or operations, within health benefits, insurance, or a related industry (such as PBM); this is an intermediate, client-facing role rather than an entry-level position. Strong working knowledge of health plan operations, including claims, benefits, and enrollment processes. Demonstrated ability to manage multiple priorities, track detailed work through to completion, and meet deadlines in a fast-paced environment. Strong written and verbal communication skills, with the ability to interact professionally with clients, brokers, and internal teams, and to represent operational details clearly in meetings led by others. Comfort working across systems (e.g., Salesforce, Plan Manager) and maintaining data accuracy across multiple sources. Collaborative mindset with the ability to coordinate effectively across internal departments and external vendors, and to work in close partnership with a Client Success Executive. High attention to detail and strong organizational skills. Willingness to travel on a minimal-to-moderate basis for open enrollment and client support needs. Work Location An ideal candidate would be assigned to the Buffalo office with the ability to work from home. This position is remote. Who we are: Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit _. Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment. Join our team and make a difference in patient care. About the Role You'll join Parachute Health's IT & Security team, working alongside engineers and analysts who keep our healthcare technology environment secure, compliant, and operationally efficient. You'll gain hands-on exposure to identity, endpoint, network, and cloud security, compliance, and incident response in an environment governed by SOC 1, SOC 2, and HITRUST CSF. You won't just sit behind a desk. You'll be a part of a fast-paced environment, work closely with IT and Security professionals on real projects and sit in on incident response and architecture discussions Responsibilities IT operations & endpoint • Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support., • Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines., • Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments., • Document fixes, runbooks, and FAQs to help the team scale. Identity & access • Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews., • Help run periodic access reviews and collect audit evidence. Network & security tooling • Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting., • Help maintain DLP policies and triage alerts for potential data exfiltration., • Assist with WAF rule review, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai)., • Support SIEM operations in Splunk/Wazuh by querying logs, building dashboards, and tuning alerts. Scripting & automation • Write and maintain scripts to automate repetitive IT/Security tasks - log analysis, evidence collection, ticket enrichment, account hygiene, and reporting., • Build small tools that make the team faster (no full-stack development required)., • Contribute to and use AI/agentic workflows the team has built (MCP servers, Claude-based runbooks) to accelerate investigations. Requirements • Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, IT Management, or a related field., • Scripting experience is required. You can write working scripts in at least one of: Bash, Python, or PowerShell. You don't need to be a software developer, but you should be comfortable automating tasks with code., • Working knowledge of the Linux command line, file system navigation, permissions, process management, log inspection (grep, awk, sed, tail, journalctl)., • Comfort with macOS as a daily-driver OS and basic troubleshooting on Mac., • Solid IT troubleshooting fundamentals, networking basics (DNS, DHCP, VPN, TLS), authentication flows (SAML, OAuth, MFA), and hardware/software support., • Comfort using Git, GitHub, and the terminal., • Actively follows trends in IT, cybersecurity, and AI, with a strong desire to experiment with new tools., • Strong written communication; you can document what you did so others can use it., • Must reside in the U.S. Nice to have • Hands-on exposure to any of: Okta, ZScaler, Jamf/Kandji/Intune, CrowdStrike/SentinelOne, Splunk, Wazuh, AWS, GCP - academic labs, home labs, and personal projects all count., • Familiarity with DLP concepts (data classification, exfiltration channels, false positives)., • Familiarity with WAF concepts (OWASP Top 10, rule tuning, rate limiting)., • Experience with SIEM querying (Splunk SPL, Wazuh rules, Sigma) or log analysis., • Exposure to compliance frameworks (SOC 2, HIPAA, NIST CSF, ISO 27001)., • Experience with LLMs, agents, MCP servers, or prompt engineering through projects, hackathons, or coursework., • SQL skills for querying data (Postgres, Redshift, BigQuery)., • Participation in CTFs, TryHackMe, HackTheBox, or similar., • A public GitHub portfolio with scripts, automations, or write-ups., • Interest in healthcare technology or working in a regulated environment. Benefits • Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums., • Employer HSA Contribution: Company-funded contributions to your Health Savings Account., • 401(k) Retirement Plan, • Equity Incentive Plan, • Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance., • Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces., • Flexible Vacation Policy, • Summer Fridays: 5 additional Fridays off during the summer (separate from PTO)., • Home Office and Wellness Stipend, • Monthly Internet Stipend, • Annual Learning and Development Stipend Base Salary Band (based on experience and level) $60,000 - $105,000 California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link _. We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position.

Job Description The Customer Experience team plays a critical role in helping clients successfully adopt and realize value from the PERSUIT platform. Through thoughtful onboarding, stakeholder engagement, and operational excellence, the team helps legal departments transform how they work with outside counsel. The Role We are seeking an experienced and driven Onboarding Manager to lead enterprise client implementations and onboarding programs. In this role, you will manage multiple onboarding projects simultaneously, partner closely with senior legal and operational stakeholders, and ensure clients achieve successful adoption of the PERSUIT platform. You will serve as the primary project lead throughout implementation, balancing stakeholder management, operational rigor, and technical platform configuration. As we continue to scale, you will also play an important role in refining onboarding processes, leveraging technology and AI-driven solutions, and contributing to the evolution of our onboarding strategy and playbooks. This role is ideal for someone who thrives in a fast-paced environment, enjoys building trusted client relationships, and takes ownership of delivering complex projects with exceptional attention to detail. Key ResponsibilitiesClient Onboarding & Implementation • Own and manage onboarding for 8–12 enterprise clients simultaneously, guiding them through all phases of implementation and adoption. This includes both corporate legal departments and their law firms., • Lead clients through onboarding projects ranging from 3–6 months, ensuring milestones, deliverables, and timelines remain on track.Project Delivery & Risk Management, • Identify, manage, and escalate risks to onboarding project plans proactively before they impact outcomes., • Partner with internal and external stakeholders to remove blockers and ensure successful implementation.Stakeholder Engagement & Relationship Management, • Serve as the primary point of contact throughout onboarding., • Lead kick-off meetings, project reviews, and training sessions., • Build trusted relationships with senior legal, procurement, operations, finance, and technology stakeholders., • Drive accountability while maintaining strong client relationships and a positive customer experience that builds long-term trust and growth opportunities.Platform Adoption & Technical Onboarding, • Develop expertise in the PERSUIT platform and associated workflows, including eBilling functionality and platform configuration., • Guide clients through system setup, configuration, data readiness, and adoption activities., • Collaborate with subject matter experts to support more complex technical requirements and integrations., • Contribute to support ticket resolution and troubleshooting with users.Operational Excellence & Continuous Improvement, • Contribute to the evolution of onboarding playbooks, documentation, processes, and client communications., • Identify opportunities to improve efficiency, scalability, and client outcomes., • Leverage AI, automation, and operational tooling to streamline workflows and enhance the onboarding experience., • Surface customer feedback and implementation insights to Product and cross-functional teams.Cross-Functional Collaboration, • Partner closely with Customer Success, Sales, Support, Product, Engineering, and other internal stakeholders to deliver a seamless onboarding experience., • Share knowledge and best practices across the Customer Experience organization and the broader company.Why Join PERSUIT? This is a high-impact opportunity to shape how Fortune 100 and Fortune 500 legal departments adopt and realize value from PERSUIT. You'll work at the intersection of legal operations and technology, partner directly with senior stakeholders, and help evolve a critical function as the business continues to scale. You'll have meaningful ownership, visibility, and the opportunity to make a lasting impact on the customer experience. Location & Compensation While we have a strong preference for candidates based in the New York / New Jersey metropolitan area, we are also open to exceptional candidates residing in the Eastern Time Zone. Candidates must have current, valid work authorization in the United States. Unfortunately, we are not able to provide sponsorship for visas or work permits at this time. The base salary for this role is $120,000. Requirements Required • Bachelor's degree or equivalent experience., • 3–6 years of experience in a client-facing role such as:, • SaaS onboarding or implementation, • Customer success, • Consulting or professional services, • Project management, • Client delivery, • Proven experience managing multiple concurrent projects with competing priorities and deadlines., • Strong stakeholder management skills, including experience working with senior-level client stakeholders., • Exceptional communication, presentation, and relationship-building skills., • Strong organizational skills and attention to detail., • Ability to proactively identify risks and drive solutions., • Current authorization to work in the United States.Preferred, • Experience with project management tools such as Jira, Smartsheet, Asana, Monday.com, or similar platforms., • Experience in SaaS, legal technology, legal operations, consulting, or professional services environments., • Familiarity with eBilling, legal operations workflows, or enterprise software implementations., • Curiosity and enthusiasm for AI tools, process improvement, and operational scalability., • Experience working in a fast-paced startup or high-growth technology environment.What Makes Someone Successful in This Role You are: • Highly organized and capable of managing multiple complex workstreams simultaneously., • Comfortable influencing and guiding senior stakeholders., • Proactive, resourceful, and solutions-oriented., • Operationally curious and continuously looking for ways to improve processes., • Energized by ownership and accountability., • Excited by the opportunity to help organizations adopt new technologies and ways of working. Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Training & Development, • Wellness Resources

Job Description THE ORGANIZATION The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: • Operating Programs that pilot new ideas and address local challenges;, • Conducting original research to evaluate what works—and what doesn’t; and, • Providing expert assistance and policy guidance to reformers across the country and beyond. Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide. Learn more about our work at www.innovatingjustice.org. THE OPPORTUNITY Operating through Bronx Community Solutions (BCS), Bronx HOPE (Heroin Overdose Prevention Education) is a pre-arraignment diversion program being implemented in collaboration with the Bronx District Attorney’s Office, New York Police Department, Mayor’s Office of Criminal Justice, and several community-based health providers. The program provides meaningful engagement between arrest and arraignment to individuals in the Bronx issued a Desk Appearance Ticket (DAT) for possession of a controlled substance. This is an innovative, new effort to be smarter about policing and prosecuting addiction by responding to low-level possessions of controlled substances –especially opioids – with harm-reduction alternatives to conventional court proceedings that rely on jail or the threat of jail as the corrective measure. Bronx Community Solutions is seeking a Peer Supervisor, Bronx HOPE to provide supervision to the daily dispatch operations of the HOPE Program and to the team of Peer Specialists. The Peer Supervisor will assist with training, scheduling and dispatch operations to police precincts within established timeframes. Additionally, the Supervisor will manage all assessed individuals who are arrested for the possession and/or use of controlled substance and link them with appropriate services such as recovery support, harm reduction services, mental health care, crisis intervention, and more. Responsibilities include but are not limited to: Manage client's cases using Salesforce to track services, document case notes, monitor outcomes, and maintain accurate client's records in a fast-paced environment; Utilize Salesforce to coordinate client intake, referrals, follow ups, and reporting while ensuring timely and accurate documentation; Conduct outreach and engagement for District Attorney referral cases, perform client assessments, and deliver prevention recovery services through in-person, telephone, and virtual support; Collaborate closely with NYPD and the Peer Specialists staff to ensure response to precinct-level arrests are met at the appropriate time; Provide dispatch coverage, including response to NYPD dispatch calls and engagement with potential HOPE participants at the precinct; Help facilitate program referrals and assessments and manage the HOPE databases; Facilitate educational workshops in the community to spread overdose prevention education and facilitate ATI groups; Supervise and collaborate on the development of an initial action plan, including a thorough review of substance use-related issues; Participate in hiring and staff development, in collaboration with the HOPE Program Manager. Provide orientation and job training for HOPE Peer Specialists; Develop Peer Specialist work schedules and determine leave or vacancy coverage plans, in collaboration with the Program Manager; Provide constructive feedback to Peer Specialists based on direct observation of service delivery and review of service documentation for continuous quality improvement; Offer on-call supervisory coverage on a rotating basis and provide support to staff to address emergent or urgent issues they encounter in the field; and; Additional relevant tasks, as needed. Qualifications: The candidate should have a bachelor's degree and 2 years of relevant experience; or have an associate's degree and 2 years of relevant experience in advocacy, outreach and engagement, self-help, or recovery and 1 year of supervisory experience. Individuals with lived experience welcomed. Experience with integrated substance abuse assessment and treatment, motivational interviewing techniques, and stage-wise treatment required. CRPA (Certified Recovery Peer Advocate) preferred. Candidate will have knowledge of the principles and practices of harm reduction and the ability to communicate accurately, empathically and under time constraints. Experience using Salesforce, Microsoft Office programs, particularly Microsoft Word and Microsoft Outlook preferred. Must be available to work a flexible schedule as this position follows non-standard working hours including some Saturday and evening hours as needed in response to clients and staff needs. The candidate will have a knowledge of and openness to multiple pathways to recovery, including medication assisted treatment and harm reduction, feel comfortable working and collaborating with law enforcement, and demonstrate a commitment to client-centered service delivery. Bilingual (English/Spanish) preferred. Driver's license is required for this role. Position Type: Full-time, with flexible hours and a rotating weekend schedule. Bronx HOPE Program operates 24/7 – shift examples are 8:00 AM through 4:00 PM, 4:00 PM through 12:00 AM or 12:00 AM through 8:00 AM. Position Location: Bronx, NY Compensation: The compensation range for this position is $34.34 - $39.56 per hour, annually equivalent to $62,500 - $72,000 based on a 35-hour work week and is commensurate with experience. Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR cELr1UXZs2

Job Description CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. About the role: As a Fleet Engineering Project Manager at CoreWeave, you will join a pivotal team within our Fleet Repair & Remediation organization. Acting as a team liaison for various internal and external stakeholders, you will ensure accurate and timely communication and alignment. Your responsibilities will include overseeing Returned Merchandise Authorization (RMA) generation, support, issue resolution, and generating performance metrics for both internal and external teams. Additionally, you will facilitate seamless communication across fleet engineering, data center technicians, and vendor teams. The ideal candidate will have a strong background in data center operations or similar physical logistics, experience with RMA processes, working with external vendors, and the ability to analyze, optimize, and operationalize both internal and external processes. Experience leading cross-team projects, working with planning, execution, and evaluation of project initiatives, including ticketing process improvements and optimization are assets for this role. Who You Are: • 3-5 years experience with physical IT infrastructure, Data Center operations and/or RMA of physical equipment with external vendors., • Experience working with and developing ticket-based workflows and looking at issues and ticket data trends to help identify bottlenecks and areas for improvement., • Familiar with tools and methods to create and maintain detailed documentation, and have proven experience in generating client-facing reports on infrastructure metrics, server management, and case workflows., • Practiced in communicating with external vendors regarding business needs, priorities, incidents, and effectively resolving conflicts when they arise., • Demonstrated execution ability and excellent communication skills., • Ability to conduct regular project reviews and evaluations to assess effectiveness, identify areas for improvement, and drive continuous optimization. Robust problem-solving skills and adaptability in a fast-paced environment., • Experience working with and supporting liquid cooled servers and liquid cooling infrastructure is preferred. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences, • Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! The base salary range for this role is $99,000 to $132,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment, • A work culture focused on innovative disruption California Applicants California Consumer Privacy Act Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Role Overview The Integration Manager / Enterprise Systems Lead is responsible for leading the strategy, architecture, and delivery of all enterprise system integrations across the organization. This role oversees integration initiatives spanning 3PL providers, carriers, ERP systems, and internal platforms, ensuring seamless data flow across the technology ecosystem. This is a leadership role requiring both technical depth and strategic vision, with responsibility for managing integration specialists, setting technical standards, and aligning integration capabilities with business objectives. The role balances hands-on technical guidance with program management and stakeholder engagement at the leadership level. Key Responsibilities Integration Strategy & Architecture • Define and maintain the enterprise integration architecture and strategic roadmap, • Evaluate and select middleware/iPaaS platforms and integration technologies, • Establish integration patterns, standards, and best practices across the organization, • Lead platform migration initiatives (e.g., Celigo to Boomi or other enterprise solutions), • Design scalable, secure integration frameworks that support business growth Team Leadership & Development • Manage and mentor a team of integration specialists and developers, • Allocate resources across integration projects and priorities, • Conduct performance reviews, skills development, and career planning, • Foster a culture of technical excellence and continuous improvement, • Build team capability in emerging integration technologies Enterprise System Ownership • Oversee integrations across ERP, WMS, OMS, CRM, and analytics platforms, • Ensure system interoperability and data consistency across the enterprise, • Lead major system implementation and upgrade projects, • Partner with enterprise application owners to optimize system capabilities, • Drive data governance and master data management initiatives 3PL & Partner Integration Program • Lead the 3PL integration program, including carrier and logistics provider partnerships, • Oversee EDI infrastructure and trading partner onboarding processes, • Establish SLAs and performance metrics for partner integrations, • Drive vendor management and contract negotiations for integration services, • Ensure compliance with industry standards and partner requirements Operations & Service Delivery • Ensure 24/7 reliability and monitoring of critical integration flows, • Establish incident management and escalation procedures, • Oversee integration support model and ticket resolution processes, • Drive performance optimization and capacity planning Stakeholder Management & Governance • Partner with Supply Chain, Operations, Finance, and IT leadership, • Translate business requirements into technical integration solutions, • Lead steering committees and project governance forums, • Manage integration budgets and vendor relationships, • Communicate integration roadmap and status to executive stakeholders Data & Analytics Enablement • Oversee data ingestion into data lakes and analytics platforms, • Ensure data quality, auditability, and compliance across integration pipelines, • Support business intelligence and reporting requirements, • Collaborate with Data Engineering and Analytics teams, • Implement data observability and quality frameworks Required Skills & Experience Essential • 7+ years of experience in enterprise systems integration and architecture, • 3+ years in a leadership or management role, • Deep expertise in middleware/iPaaS platforms (Boomi, MuleSoft, Celigo, or similar), • Strong understanding of ERP, WMS, OMS systems and their integration patterns, • Proven experience with EDI, API management, and event-driven architectures, • Experience managing 3PL, carrier, or supply chain technology integrations, • Strong program management and project delivery track record, • Excellent stakeholder management and communication skills Desirable • Experience leading platform migrations or major integration transformations, • Background in supply chain, logistics, or distribution operations, • Knowledge of cloud platforms (Azure, AWS, GCP) and cloud-native integration, • Familiarity with data engineering tools (Airflow, dbt, Kafka), • Experience with Agile/SAFe methodologies, • Relevant certifications (e.g., Boomi, MuleSoft, AWS, TOGAF), • Experience with API gateway and microservices architectures Technical Skills Core Competencies • Enterprise middleware/iPaaS platforms (Boomi, MuleSoft, Dell Boomi, Celigo, Workato), • Integration patterns (ETL/ELT, API orchestration, event streaming, batch processing), • EDI standards and VAN providers (ANSI X12, EDIFACT, AS2, SFTP), • API technologies (REST, SOAP, GraphQL, OAuth, API gateways), • Message queues and event streaming (Kafka, RabbitMQ, Azure Service Bus), • Cloud integration services (Azure Logic Apps, AWS Lambda, GCP Cloud Functions), • Data pipeline orchestration (Apache Airflow, Prefect), • Monitoring and observability tools (Splunk, Datadog, New Relic), • Database technologies and SQL Leadership Competencies • Strategic Thinking – Ability to connect integration capabilities to business outcomes, • Technical Leadership – Guide teams through complex architectural decisions, • Change Management – Lead organizational transformation and adoption, • Vendor Management – Negotiate and manage technology partnerships, • Influence & Collaboration – Build consensus across diverse stakeholder groups, • Problem Solving – Navigate ambiguity and resolve complex technical challenges, • Talent Development – Build high-performing, engaged teams \nCompany Description About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. About Xerox Holdings Corporation\r\nFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Job DescriptionDescriptionBe Part of the Team Behind the Game Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled, versatile, strategic, and customer-focused Service Delivery Lead, with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor for a strategic client. The ideal candidate will have a good understanding of enterprise IT infrastructure and Operations, a strong customer orientation and a willingness to roll up their sleeves when necessary. Key ResponsibilitiesCustomer Engagement & Advocacy • Act as a technical escalation point of contact for assigned customers, fostering long-term strategic relationships., • Understand client’s business goals and technical environment to proactively guide and align IT solutions to their needs., • Regularly review system health reports, performance metrics, processes, and KPIs to provide insights and strategic recommendations.Service Delivery & Communication, • Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery., • Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders., • Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence. ITIL-Based Process Oversight, • Support event, incident, problem, and change management efforts for our 1 using ITIL best practices., • Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues., • Monthly reporting to highlight KPIs and Metrics, • Analyze data trends and present recommendations Skills, Knowledge and ExpertiseTechnical Expertise • Historical experience managing and administering Windows Server environments, • Strong knowledge of network device configuration and administration of Cisco routers/switches., • Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments ., • Previous experience with virtualization technologies, including VMWare.Customer-Facing and Strategic Skills, • Proven success in a Technical Account Manager or customer-facing engineering role., • Capable of interpreting system metrics and translating them into meaningful, business-aligned actions.Soft Skills, • Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions., • Strong presentation and documentation abilities., • Highly self-motivated, organized, and comfortable working both independently and collaboratively. Leadership & Team Coordination:, • Technical Expertise: Strong hands-on skills in network, server, monitoring, and ticket management. Able to troubleshoot and resolve issues when additional resources are needed. This would not be the primary role but having someone who can roll up their sleeves as needed, • Process & Standards Implementation: Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management., • Operational Improvement Mindset: Ability to identify gaps, propose improvements, and facilitate continuous improvement initiatives., • Stakeholder Management: Strong communication and interpersonal skills to interface with Blue Mantis and customer stakeholders, articulate value and manage expectations., • Game Day Coverage: Cover critical events, including weekends, with the ability to coordinate with remote teams and provide leadership., • Reporting & Analytics: Capable of providing operational reports, ticket analysis, and recommendations for service improvementPlease note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Job Description #Temporary #Onsite Reports To: The Call Center Representative will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Typical Working Days: Mondays to Sundays, 8AM-9PM (Shifting Schedule) Job Overview: The Call Center Representative (Rep) will be responsible for general information and inbound sales calls for the client site. The Call Center rep will also be responsible for supporting the sales team on booking seasonal groups, correspondence with customers on changes to their ticket orders and booking ancillary revenue products across Center's attractions. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: • Support the sales team with B2C registrations, group bookings, and B2B client reservations., • Handle inbound calls and assist customers with new orders, edits, or inquiries., • Assess customer needs to provide personalized solutions and exceptional service., • Suggest improvements to enhance operational efficiency., • Perform other duties as assigned by the Supervisor. Competencies: • High school diploma or equivalent., • Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Word)., • Experience in a high-volume inbound call center focused on customer service., • Knowledge of attraction ticketing systems and Vonage Call Center Software preferred., • Strong communication skills; multilingual ability a plus., • Must be able to work weekends, holidays, and varying shifts. Physical Demands: • Ability to sit, stand, or walk for extended periods and lift up to 40 lbs., • Manual dexterity for office equipment uses; must be comfortable working on a computer. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $21—$21 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities., • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do., • We Recognize Talent: We offer a variety of recognition programs for all levels of employees., • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason., • Bonuses: Are available for employee and client referrals for current employees., • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

At _, we’re building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations. We’re looking for an empathic senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale. As a senior member of the team, you will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization. This is not a reactive ticket-queue role. It requires strong technical judgment, calm communication under pressure, and the ability to turn recurring customer friction into lasting improvements. Independently own and resolve complex technical issues for enterprise customers. Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout. Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports. Provide informal mentorship and technical guidance to other Support Engineers, helping the team navigate complex issues and continuously improve how we investigate, communicate, and resolve problems. Collaborate closely with Product and Engineering to surface patterns and influence product improvements. Author and improve documentation, guides, and self-serve resources to reduce recurring issues. Contribute to infrastructure, tooling, and workflow improvements within the Support organization. Participate in community support rotation and model high standards of clarity and empathy. Remote on the West Coast (PDT) in North America 4+ years of hands-on experience in developer support or engineering roles. Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js). Demonstrated success in independently owning complex issues from diagnosis to resolution. Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship. Comfortable operating under pressure while maintaining clarity and empathy. Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers. Bias toward improving systems, documentation, and processes rather than just resolving individual support requests. Curious, proactive, and energized by solving ambiguous problems. Not sure you’re exactly what we’re looking for in this role? Apply anyway! A highly-skilled, inspiring, and supportive team Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth A global, multi-culturally diverse group of colleagues and customers Comprehensive health plans and perks A healthy work-life balance that accommodates individual and family needs Competitive salary and stock options program _ is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business. Sanity recently raised an $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years. You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! _ Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

RainFocus, one of the most innovative software companies, is in search of an exceptional Technical Project Manager. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role This role is part of our Business Systems team, working closely with stakeholders across the business to build, refine, and clean up tickets for our Salesforce-centric tech stack, while also helping us extend AI-driven improvements across the broader organization. You'll blend project management with product-style thinking. Quickly learn how a wide range of business applications work, translate stakeholder needs into well-scoped technical tickets for developers, and help us drive real, measurable change through the use of AI. Our team is fast-moving and expanding beyond Salesforce into our broader tech stack, providing an excellent opportunity to shape how requests are captured, prioritized, and delivered, and to help the business adopt AI in practical, high-impact ways. Key applications include but are not limited to: Salesforce, Slack, Gong, Claude, Gemini, N8N, Clay, Certinia, Craft, HighSpot, NetSuite, Lucid, and more. Ticket Building & Backlog Management: Build, refine, and clean up tickets for the Business Systems Admins and Developers, writing clear, well-scoped technical requirements that developers can act on without unnecessary back-and-forth. AI-Driven Process Improvement: Identify opportunities to apply AI tools and workflows to solve business problems, and help drive adoption of AI-based solutions across teams. Hands-on AI experience is a must for this role. Cross-Functional Stakeholder Management: Interface with stakeholders across multiple business units to intake, vet, and prioritize requests, translating business needs into clear technical tasks for the development team. Act as the go-between for developers and business systems admins, reaching out to the business to gather clearer requirements or feedback on a ticket so the technical team can stay focused. Product & Project Ownership: Own the roadmap and backlog for the Business Systems team's initiatives, balancing day-to-day project delivery with longer-term product thinking about what to build next and why. Cross-Platform Fluency: Quickly learn how a wide range of software applications work (Salesforce and beyond) well enough to scope requests, spot integration or AI opportunities, and ask the right technical questions. Agile Process Participation: Participate in sprint ceremonies (standups, grooming, retrospectives) to keep work visible and moving, supporting the team's agile process. Technical Project/Product Management: Experience managing technical projects, owning products, or backlogs (ideally for a systems, IT, or business applications team). High Tech Fluency: While coding is not required, you must be able to quickly understand how different software platforms work and connect (e.g., via APIs), and be comfortable learning new systems on the fly. Hands-On AI Experience: Demonstrated experience using AI tools (e.g., Claude, Gemini, Slackbot or similar) to solve real business problems. Technical Communication: Strong ability to translate business needs into clear, well-organized technical tickets and requirements that developers can execute against. Stakeholder Management: Proven ability to work across multiple business units, filter competing priorities, and communicate clearly with both technical and non-technical audiences. Familiarity or direct experience with the Salesforce ecosystem and how it integrates with third-party tools. Experience with Slackbot, Claude, Clay, Rovo and/or Gemini, including enterprise administration, workflow automation, or building Claude skills or agents for business use. Experience writing technical tickets or requirements for software developers. Familiarity with agile delivery frameworks (Scrum/Kanban) and tools like Jira or similar. Personal Characteristics Proactive Problem-Solver: An innovative thinker who doesn't wait for direction but independently seeks out ways to optimize workflows and eliminate team bottlenecks. Self-Motivated Learner: A self-starter who stays up to date on the rapidly changing landscape of AI capabilities, LLMs, and internal tool integrations. Great Attention to Detail: Meticulous with project tracking, dependency mapping, and ensuring enterprise data compliance. Collaborative Partner: Highly enthusiastic, high-energy, and ready to act as a true strategic member of our Business Systems team. Success Measures Clear, Actionable Tickets: Business Systems tickets are consistently well-scoped, clearly written, and ready for developers to act on with minimal clarification needed. AI-Driven Impact: Deliver concrete examples of AI tools or workflows deployed to solve business problems and drive measurable improvements. Bottleneck Reduction: Proactively identify and deploy automated or AI-driven solutions that reduce friction for stakeholders across the business. Seamless Collaboration: Act as a reliable partner to both stakeholders and developers, keeping requests, tickets, and system updates moving forward smoothly. Location This remote role can be located anywhere in the United States of America. Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lumana is on a mission to empower organizations by unlocking the value of their visual data — not just record the world, but to actually understand it and extract meaningful insights. Our AI video security platform delivers unmatched visibility and control, helping customers enhance security and safety, streamline operations, and respond instantly when it matters most. Founded in 2021, we are backed by tier-one Silicon Valley investors with deep team expertise in AI, computer vision, and machine learning. We are one of the fastest-growing video security companies and recently raised the largest Series A within our industry. We’ve built the most intelligent video security solution on the market — one that sees what matters, acts fast, and prevents what used to be inevitable. At Lumana, teams are small, dynamic, and trusted to lead. We think big, move fast, and execute like owners — because we are. Your impact here won’t be filtered. It will be visible, lasting, and real. Role Description The founding Senior Customer Success Manager (CSM) will be Lumana’s first Customer Success hire in the U.S. and will build the U.S. enterprise Customer Success function from the ground up. This is a hands-on builder role responsible for establishing the processes, operating rhythms, and customer programs that create a scalable post-sale motion while directly managing strategic enterprise accounts. The Senior CSM owns the full post-sale customer lifecycle — from technical onboarding and product adoption through customer health, value realization, expansion readiness, and predictable renewals. As the primary account quarterback, this role partners closely with Solutions Engineering, Technical Support, Operations, and Sales to ensure enterprise customers achieve measurable business outcomes with Lumana. Success in this role means both building the CS foundation for Lumana’s U.S. enterprise business and delivering exceptional outcomes for a portfolio of strategic accounts. The ideal candidate is equally comfortable designing the playbook and being in the trenches with customers to execute it. Location Remote - USA Compensation Senior CSM (7–10 years experience) Base: $115K–$130K, Variable: $20k, OTE: $135K–$150K Responsibilities Onboarding & Activation Lead post-sale customer introductions and kickoffs Create and maintain an onboarding tracker capturing: Equipment shipping and delivery status Internet connectivity validation SE assignment and configuration completion Coordinate with Solutions Engineering to ensure configuration meets customer requirements Confirm deployment milestones and validate time-to-first-value Ensure successful onboarding sign-off Adoption & Customer Health Continuously monitor defined customer health metrics including: Platform usage and login activity Alert configuration and use case adoption Support ticket trends Feature requests and product feedback Proactively identify risks and escalate when needed Partner with SE, Support, and AE to resolve adoption gaps Maintain an active dashboard of owned accounts and status Account Management & Expansion Readiness Conduct Quarterly Business Reviews (QBRs) on strategic accounts Mitigate churn risks through structured engagement plans Surface expansion signals including: New site deployments Additional use cases Increased system utilization Partner with Account Executives on renewal and expansion strategy Cross-Functional Partnership Solutions Engineering: Technical implementation and advanced configuration Support: Issue resolution and ticket trends Account Executives: Commercial expansion and contract ownership The CSM acts as the internal advocate for customer success and ensures alignment across teams. Other duties may be assigned. Qualifications Must Have 7+ years in technical Customer Success, Account Management, or similar post-sale roles in SaaS or enterprise technology Experience as a Founding customer success hire in an early-stage startup Background supporting technical buyers (IT, security, engineering, operations) Experience managing high-touch enterprise accounts Strong cross-functional coordination skills Ability to interpret product usage data and translate it into action Executive communication experience, including running QBRs Structured, process-driven mindset with attention to detail Nice to Have Familiarity with APIs, integrations, or technical implementation workflows Experience building or improving customer success playbooks or onboarding frameworks Experience in security, AI, infrastructure, or data platforms Experience with camera systems, IoT, networking, or cloud platforms ✍️ Our Hiring Philosophy We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell. We aim to provide both product & industry expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication. Our Interview Process We keep it focused and respectful of your time—our typical process includes: A 45-minute conversation with our Talent Team A 50-minute interview with our VP of Operations A 30-minute interview with a Revenue Leader A 30-minute interview with a Solutions Engineering Leader A 30-minute interview with the HR Leader A 30-minute interview with our CEO ✨ What We Offer - We believe great talent deserves great support. Here’s how we invest in you: Competitive Pay: Strong base salary + uncapped commission Equity & Upside: Own a piece of what you're building Tools that Work for You: We arm our team with top-tier tech and modern sales tools—so you can focus on closing, not admin Remote-First Flexibility: Work from where you're most effective, with teammates around the globe Product Influence: Your voice matters—sales feedback directly shapes our roadmap For U.S.-Based Employees Health & Wellness: Comprehensive medical, dental, and vision coverage Time Off: 15 days PTO, paid holidays, and sick leave Financial: 401(k) with employer 4% match, equity in a fast-growing startup Remote-Friendly: Flexible hybrid/remote work arrangements depending on role Parental Leave: Paid parental leave for new parents Work Setup: Home $500 office stipend and top-tier equipment provided Lumana is an equal opportunity employer ‍We are committed to providing equal employment opportunities to all individuals regardless of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis protected by law. Recruitment Fraud Alert: All Lumana hiring communications come from @_ — we never ask for payment or personal banking info. Recruiters & Agencies: Lumana does not accept unsolicited resumes from agencies without a signed agreement and will not pay related fees.

Product Engineer High level stuff you might be filtering against 🔍Location: Remote (CT/ET Timezone). Collaborating with teams on the West Coast and in Europe, alongside building out a new hub in Chicago.Type: Full-timeSalary: Location dependent. As a guide, our current range across all levels is $130k-$190k. We are open to negotiation as we recognise there are different situations, but these are our general guardrails. What I am looking for👋 Hi, I’m _, Chief Technology Officer at Zen Educate and I’m looking for engineers who can make an impact on the real world problem of education staffing, and do it through engineering excellence. Every place has its own understanding of what engineering excellence looks like (sometimes written down, sometimes not). Here’s what it means to me and Zen: • Valuing real world outcomes and shared learning over output• Product thinking over pure tech - start with the problem, ship quickly and iterate. • Team success and sustainability over individual heroics. We are a small, but mighty team and so every engineer has the opportunity to make an outsized impact and put their stamp on what excellence looks like in practice. What do I mean by “small”? Today we have 25 Product Engineers working in small dynamic teams across the Zen product. We recognise the world is not static - “what got us here, won’t get us there” - so we look for curiosity, adaptability and proactiveness as fundamental traits. The engineers I see be the most successful are those who focus on solving problems, look to help others and just happen to typically leverage technology to do so. This role is particularly exciting because you’ll be one of Zen’s first Product Engineers in the US, where we’re enjoying rapid growth. You’ll thrive in this role if you’re someone who can build relationships quickly, take ownership of problems end-to-end and help grow a team around you 💪 What we are building and whyGetting the right teacher into the right school at the right time is a crucial problem to solve, both for education outcomes for children and for the sustainability of an industry that spends billions on this. Today the platform we are building supports internal operations teams on filling roles, educators on finding roles via our mobile app and schools on getting educators in for both short-term and long-term roles. The more we develop the platform (and the ability to self-serve in the marketplace), the more efficient the whole process becomes, which means more money going back to educators and into classrooms (over $65 million globally since 2017). We are well established in the UK and growing at a phenomenal rate in the US 🚀What we need now is to reach the next level in how we build our platform to support this growth. That’s where you come in 😉 What the role looks like in practiceII’ve written a bunch of words above that I hope capture your interest and excitement ✨. But what really matters is what reality looks like and the best people to share that are the existing engineers on the team. So here are a few glimpses from your potential peers of some of what they have done in a week: “I picked up an AI teacher qualification project that started out quite loosely defined, with no clear owner or scope. I spent time aligning with Product and Ops to clarify what problem we were solving, shaped an initial approach, and started delivering iterative improvements so we could test value quickly. Along the way I helped reset direction when momentum dipped.” - Arindam "I spent the week working on a major overhaul of our permissions system — moving away from hardcoded roles towards something granular and scoped per school, network, and unit. I also wired up audit logging around sensitive actions so we have proper traceability in production, and built out an admin UI so non-engineers can manage roles and permissions without needing to come to us." - João “I spent the week creating a foundational _ configuration for our monorepo to help us use AI more effectively when building product and writing code. I worked alongside the AI working group to support some of the bottlenecks we’ve been seeing in our development process, and made the setup clear and practical so other engineers could start using it straight away.” - Eimi “I implemented backend and frontend MixPanel events for crucial workflows to better understand how users interact with our product and what we can improve on." - Georgi “I spent the week upgrading our React Native app to the latest Expo SDK. This meant updating dependencies, fixing compatibility issues, and resolving build and runtime problems to keep everything stable. The upgrade puts us on a supported version, reduces future maintenance risk, and gives us access to new tools that will help us ship features faster.”- Ethan “I spent time this week improving the anonymisation logic in Ditto - our internal tool for cloning production databases safely for development. I also put together the weekly DevEx metrics for the Product and Tech team, covering things like CI pass rates and deployment frequency. Then towards the end of the week I did some work addressing minor vulnerabilities that were found from our monthly red-teaming with CovertSwarm.” - Jai What you might like or dislike Every place makes tradeoffs based on what they value and where they are in their journey ⚖️. Here’s a list of things you might find useful in figuring out if this is the right role for you. If we end up chatting, feel free to dig deeper into any of them. Note that some of these are recent changes in our approach and may be “work in progress” when you join. 💻 How We Work_ tech for the obvious, experimentation for the rest. Our core is Ruby on Rails, React, React Native, running on Heroku + Cloudflare etc. But we have also evaluated Amazon Personalise as a candidate for our matching system and spiked out our own AI powered knowledge-base as well as investigating AI for bug triaging. Process serves performance. We work in a Mission-based setup where teams form around outcomes not org charts, unnecessary process or following rules. That means you won't be stuck in a lane - you'll work across different parts of the business based on your strengths and interests. Greater performance gives greater freedom - think “Master your instrument, master the music, and then forget all that and just play.” Engineers as problem shapers (not ticket takers). You’ll thrive here if you want to shape problems, not just deliver tickets. Our Product Managers and Designers are partners you pull on for leverage rather than task givers who hide the users away. And we’ll encourage you to propose (and lead) Missions that propel the business forward. Daily shipping culture. We ship regularly and want to get even better at it. We are investing in this and welcome those who’ll help us start smaller and iterate faster. 🌱 Growth & ProgressionChoose your own career path. We care more about impact and learning than rigid competency grids. This means greater flexibility in what progression looks like, but requires you to build an understanding of what we value from guiding principles and shared real-world examples. Your manager is a partner, not a supervisor. You'll have a manager, but they won't be directing your every move. Expect them to help you think through hard problems, offer perspective, and provide nudges to help you grow - not to tell you what to do or check your work. That means you'll need to take ownership of your own progress and speak up when you need unblocking. Few Titles, infinite Levels. We use Levels instead of Titles to show growth in a Role. You won’t see titles like Associate, Senior, or Staff here. Instead, you can grow continuously by getting better at your current role - e.g. working faster, safer, and more independently. Changing roles is possible too, but depends on business needs, since different roles aim for different business outcomes and typically use different skills. Investment over reward as a mindset. Level changes are tightly coupled to compensation changes. Confidence in a Level change is based on sustainably doing great work at your current level. We think it is fairer to invest in what you do next, rather than reward you doing the next Level first for free! 💸 CompensationMarket reality. Compensation is based on your competitiveness in your local hiring market (note that’s not just where you live). We don’t believe anyone has found a great solution to global compensation, so we aim instead to be clear and equitable in how we do it. Solid, but not flashy compensation. We pay decently, but we won’t beat out companies with deeper pockets (yet!). Think long term investment. If you are in a place where you need to prioritise immediate financial gain then this probably isn’t the right time to join us. 🤝 Team Culture & CollaborationDistributed engineering team. Solid communication skills and async habits are key to be effective. You’ll find strong connection here, but not through engineering getting together in-person. If you like the buzz of working near others you are welcome to work from one of our offices, but there won’t be many engineers there on any given day. There will be lots of frontline teams in-office though providing a fast way to build context on problems to solve by seeing them firsthand. We believe in impact and measurable outcomes, alongside shared learning. If your work moves the needle or teaches us something meaningful then that’s a win. If not, then we’ll want to understand why. Balanced, sustainable work. Long hours are not a badge of honour - they are an indication something isn’t working well. We value a sustainable pace and healthy teams. Diversity is good in some ways and lacking in others. You might be the first of something here. That matters and we’ll support appropriately if you are. How we hireHire fast, fix fast. Hiring today is...not great, with most companies being too cautious and taking too long to make a decision 😦. We move quicker - our ideal is: apply Monday, offer by Friday. Then we invest heavily in the most important part - your onboarding. We ensure you are setup for success, with clear direction, experience of different parts of the product and shipping to production within days.Whilst fast doesn’t mean frivolous, it does slightly increase the risk that you or we made a mistake. So we include regular check-ins during onboarding to make sure expectations match reality. If either side feels something is off then we try to fix it fast. And sometimes that will mean saying “let’s not carry on” with respect. Real talk. We believe in being direct and authentic. We’ll share the good, the messy and the challenges. We recognise we won’t have all the answers, still have much to learn, and that’s all part of the fun of this wild ride 🚀. We expect the same from you - after all we are just a bunch of humans trying to do great work together. Mindset, not tools. We hire for how you think and create leverage, not what specific tools you’ve used before. To us, experience is just another tool - it is only valuable through how you leverage it. Curiosity, adaptability, product thinking - those are the durable qualities in a changing world. And we value different opinions, so ensure you share yours - have a point of view, maybe debate a little and we will respect that.\ Always open to great people We are always hiring and happy to chat even if the timing isn’t quite right. That’s why you might see this job post open for a long time. We are not collecting resumes or doing stealth market research, we just believe in the power of serendipity. To make that more transparent - right now we have a clear need for at least 4 more engineers in the team. Okay, so what will the actual process look like? 👀• Recruiter quick chat. Our recruiter will check you are human, can communicate effectively and cover some of the basics like compensation, benefits and availability.• Technical expertise. We will do a paired session with a twist - we will be the ones sharing our screen and writing the code. So come prepared to ask questions, drive progress with another engineer and dig through an ambiguous past problem in our codebase.• Product thinking. Chat to either our CPO, Dan, or a Product Manager about how you’ve demonstrated a product mindset in the past. Or if you haven’t had opportunity to do that, tell us why and what you’d do differently with us. • Role chat. This will be with me and our Senior Engineering Manager, Sean. I’ll be wanting to understand how you think and approach the role and engineering excellence, and Sean will give you some insight about what it’s like to be a Product Engineer at Zen. I’ll start by asking you the question you include in your application. And I’ll want to dig into your answers so that this becomes more of a conversation and shared exploration than a Q&A session 😃. After the recruiter chat, the remaining sessions can happen in any order and as quickly as our schedules can align. You could do them all in a day if you want or spread them out a bit. Once interviewers have shared their feedback from each session we do an internal debrief - that’s where we discuss what we are excited about you for in the role, any challenges we see and whether we think we can mitigate them at this time. From there we will make a decision and either proceed to offer or tell you that we not offering. We believe feedback is important, but also know not everyone wants it - so we don’t share it by default. If you’d like feedback after the process, just let us know. Note that we’ll frame the feedback from our perspective of why we did or did not have the confidence rather than as a commentary on you. Interested? Let’s go!If you read all of the above and are excited (maybe even a little nervous) about the opportunity and how we work then I recommend applying now! If you skipped or skimmed the above, feel free to apply anyway but you’re missing a bunch of useful information that could streamline the process for you 😉

We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We’re building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we’re growing our support team to ensure we can continue to provide delightful experiences for our users every day. The Creative Support Specialist delivers efficient, high-quality support at scale for Runway's prosumer and consumer segments, leveraging AI automation and expert problem-solving to create exceptional experiences. Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers Resolve customer inquiries with speed and accuracy Handle escalations from AI layer with expert problem-solving Analyze trends in our AI support escalations to optimize deflection and improve automated responses Create and maintain self-service content (help docs, videos, FAQs) Engage with Reddit community and user forums Review and process API upgrade requests Identify trends in support volume and proactively address root causes Contribute to support process improvements and automation opportunities Triage complex technical issues for escalation to Enterprise Enablement team 1-3 years in customer support, operations, or related role Strong written communication skills (clear, empathetic, efficient) Quick learner with ability to master complex creative software Data-driven mindset for identifying patterns and opportunities Comfortable with high-volume ticket environments Interest in AI/automation and process optimization Creative problem-solving abilities Expertise and/or interest in the creative space, AI or both Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now! As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Build a Custom Runway Workflow: Sign up for a free Runway account (no payment required) Review these resources: _ _ Build a workflow based on your own creative idea or theme. Your workflow should include at least 3 steps Think about a real creative problem someone might solve with Runway Submit in the application: Screenshot of your completed workflow Brief description (3-4 sentences): What's your creative concept? What does your workflow accomplish? Who would use this? Note: Free accounts can build workflows but can't run them - that's fine! We want to see your ability to learn the product and think creatively about how customers might use it. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. _ We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway _ _ _ _ _ _ _ We're excited to be recognized as a best place to work: | | |

About First Due First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations. Location: Remote - US Only Country: United States Department: Support Reports To: VP, Customer Support Position Type: Full-Time Salary: $100,000 First Due is the leading cloud-native software platform for fire and EMS agencies in the United States. More than 3,000 agencies and 500,000 first responders rely on First Due every day for incident reporting, pre-incident planning, ePCR, scheduling, fire prevention, mobile response, training, and AI-powered analytics. We are FedRAMP High certified, power 42% of all national NERIS submissions, and count FDNY among our flagship customers. Our Customer Support function is undergoing a major transformation. We are building a professionally scaled, data-driven organization with real infrastructure, real process discipline, and real career paths. This role is a critical part of that build. We are looking for someone who has done this work before. Not at the strategic level. At the ground level. You have run a support queue, coached agents through hard tickets, built a QA program that changed behavior, and used data to figure out why the queue was growing before someone had to tell you. You have been the person in the room who knows how the operation actually works because you built the processes your team runs on. This is not a maintenance role. We are building, and we need someone who knows what good looks like because they have built it themselves. This role owns the daily execution and operational health of a support team, reporting to the VP of Customer Support. You will directly manage team leads and individual contributors, and you will be accountable for the performance, development, and output of your team against defined standards and KPIs. Daily Operations and Queue Management • Own the daily health of the support queue. Monitor ticket volume, aging, backlog growth, and routing accuracy. When something is off, you see it before anyone has to flag it., • Ensure tickets are triaged correctly, assigned to the right agents, and worked to resolution within SLA targets. Enforce status discipline so the queue reflects reality, not aspiration., • Manage escalations within the team. Know when a ticket needs to move up, when it needs a different skill set, and when an agent is stuck and needs coaching rather than reassignment., • Run daily and weekly operational cadences: queue reviews, stand-ups, ticket audits, and backlog scrubs. These are not optional when they get busy. They are most important when they get busy., • Act as a hands-on escalation point for complex or sensitive customer issues that exceed frontline capability. Team Performance and Coaching • Directly manage a team of support agents and team leads. Set clear expectations, deliver regular feedback, and hold the team accountable to defined performance standards., • Own the QA and coaching cycle for your team. Review tickets regularly, identify patterns in agent performance, and run structured coaching sessions that connect feedback to specific behaviors., • Track individual and team-level KPIs: CSAT, first response time, time to resolution, first contact resolution, ticket volume per agent, and quality scores. Use the data to drive coaching, not just reporting., • Conduct regular 1:1s with every direct report. These are working sessions, not status meetings. The goal is development, unblocking, and honest feedback in both directions., • Identify performance gaps early and address them directly. Build and execute performance improvement plans when necessary, with clear timelines and measurable criteria. People Development and Team Health • Own onboarding for new support team members. Build and maintain a structured ramp program that gets agents to competence on a defined timeline, not whenever it happens to click., • Develop and maintain training materials, knowledge resources, and competency benchmarks for your team. When the product changes or a new module launches, your team is prepared before the tickets arrive., • Identify high-potential individuals and invest in their development. Create visibility into what the next step looks like and what it takes to get there., • Monitor team morale and workload distribution. Burnout is a leading indicator, not a trailing one. You are close enough to the team to see it early and act on it., • Foster a culture of ownership and curiosity. The best support agents do not just close tickets. They understand why the ticket exists and whether it should exist at all. Process Execution and Improvement • Execute the support processes and standards defined by the Director. When a process is not working on the ground, surface it with data and a recommendation, not just a complaint., • Maintain and enforce ticket classification discipline: module tagging, ticket type, priority, and status accuracy. Clean data starts with consistent agent behavior, and consistent agent behavior starts with management reinforcement., • Identify recurring ticket patterns and escalation drivers within your team. Document them, quantify them, and bring them to leadership with enough context to act on., • Contribute to process design and improvement initiatives. You are closest to how the work actually gets done, and your input is expected, not optional., • Ensure that escalations leaving your team for Product or Engineering are well-documented, properly categorized, and include everything the receiving team needs to act without a follow-up conversation. Reporting and Visibility • Deliver weekly team performance reports that are accurate, on time, and actionable. Your Director should never have to ask you how your team is doing., • Maintain clean, current data in the support platform. Ticket fields are filled correctly, statuses reflect actual state, and your team understands that data hygiene is part of the job, not extra work., • Surface risks, blockers, and capacity concerns proactively. If the queue is growing, if a product release is generating unexpected volume, or if you are losing coverage, raise it before it becomes a crisis. Cross-Functional Collaboration • Work with peer managers across Support, Customer Success, and Services to coordinate on shared customers, handoff points, and escalation paths., • Partner with Product and Engineering contacts on escalated issues. Represent the customer problem clearly and follow through on resolution timelines., • Participate in product release readiness activities. Review release notes, identify likely support impact, and prepare your team for what is coming., • 5+ years of experience in customer support operations, with at least 2 years directly managing a team of 8+ support agents or specialists in a B2B SaaS environment., • You have built or substantially improved a support operation. You did not inherit a well-running machine. You built the processes, set the standards, and developed the team that runs on them., • Hands-on experience running a support queue: you have personally triaged tickets, coached agents through complex issues, and managed a backlog under pressure. You know what the work feels like, not just what the metrics say., • Experience designing and running QA and coaching programs that changed agent behavior. You can point to specific examples where your coaching moved a metric, not just checked a box., • Operational fluency with a modern support platform (Zendesk strongly preferred). You understand views, triggers, automations, macros, and reporting well enough to manage through the tool, not around it., • Experience tracking and reporting on support KPIs (CSAT, FRT, TTR, FCR, ticket volume, quality scores). You have built or maintained a team scorecard and used it to drive decisions., • Strong written and verbal communication skills. You can write a clear process document, deliver direct feedback in a 1:1, and present your team's performance to leadership without sugarcoating., • Experience in mission-critical, compliance-sensitive, or government-adjacent B2B SaaS environments. Public safety, healthcare, infrastructure, or similar industries where errors have real-world consequences., • Experience managing distributed or remote teams across multiple time zones., • Familiarity with Jira or similar tools for tracking escalations to Product and Engineering teams., • Experience building structured onboarding or training programs for support agents., • Experience with workforce management fundamentals: scheduling, capacity planning, and coverage modeling., • Background working alongside Customer Success and Implementation/Services teams with clearly defined handoff boundaries. For US-based Roles All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to _. Working at First Due First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit _ to learn more. If you are a resident of a state requiring wage transparency, please reach out to _ for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated. When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy _.

What You Will Do • Provide coverage across Delivery Operations when managers, supervisors, dispatchers, or support roles are off, unavailable, or focused on higher-priority needs., • Support AM and PM dispatch functions, including route setup, paperwork, phones, printers, driver materials, equipment readiness, and daily route adjustments., • Assist drivers throughout the day with route issues, account concerns, closures, delays, breakdowns, accidents, injuries, phone/printer problems, and other delivery-related needs., • Monitor route progress, identify delayed routes, and escalate service, safety, staffing, equipment, or customer concerns early., • Support delivery reporting and follow-up, including logs, stem reports, pushed stop/load emails, missed stop follow-up, Jotform submissions, and dispatch records., • Assist with compliance and administrative tasks such as LYTX follow-up, driver coaching documentation, Fleetworthy records, parking ticket research, affidavits, EZ Pass/traffic violations, and related records., • Support manpower planning, daily assignments, route reviews, time-off calendar updates, timesheet review, payroll corrections, onboarding, meetings, and special projects., • Train on Brooklyn shipping/routing support, including route sequencing, shipping reports, order review, delivery instructions, off-day reports, and service time updates., • Provide Saturday dispatch or other schedule coverage when assigned. What We Are Looking For • 2+ years of delivery, dispatch, transportation, logistics, warehouse, beverage distribution, or operations experience preferred., • Prior lead, supervisor, trainer, dispatcher, or operations support experience preferred., • Willingness to learn multiple delivery functions and provide coverage wherever needed., • Flexibility to work early mornings, afternoons, weekends, holidays, peak-season schedules, Saturday dispatch, and occasional Brooklyn coverage., • Strong communication skills and the ability to work professionally with drivers, helpers, managers, sales, customer service, safety, garage, warehouse, vendors, and other departments., • Strong organization, follow-through, urgency, attention to detail, and ability to manage multiple priorities in a fast-paced delivery environment., • Comfort using systems, reports, spreadsheets, email, dashboards, and delivery-related platforms., • Ability to follow company policies, safety requirements, union contract guidelines, and management direction. Success Looks Like • Delivery leadership can rely on you to step in, stabilize the operation, and keep work moving when coverage is needed., • Dispatch, routing, driver support, compliance follow-up, and reporting continue smoothly during absences or workload spikes., • Drivers and staff receive clear communication, timely follow-up, and consistent support., • Route issues, missed stops, equipment problems, accidents, injuries, and service concerns are documented and escalated properly., • You become trained across multiple Delivery Operations functions and help reduce dependency on any one individual., • You demonstrate the judgment, flexibility, accountability, urgency, and leadership maturity needed for advancement. Why Join Us? We run lean, move fast, and set high standards. This role is ideal for someone who wants broad exposure to Delivery Operations, real responsibility, and a path toward advancement. If you are dependable, flexible, organized, and ready to grow, this position offers the opportunity to learn multiple areas of the department and build a strong leadership career. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the _ notice from the Department of Labor.

Job Description The Media Finance & Gift Processing Coordinator supports all day-to-day financial operations of the Met’s media programs and donor gift processing. This role reports to the Director of Media Finance & Gift Processing and is ideal for someone who enjoys working with financial data, ensuring accuracy, and collaborating across teams in a fast-paced environment. Primary Responsibilities • Process all Media transactions, including billings and cash receipts, invoices and cash expenditures, and journal entries in a timely manner, • Review media contracts and agreements to validate billing and terms, • Support ticket sales data collection from international and domestic distribution partners for The Met: Live in HD, • Support weekly, monthly and quarterly reporting on media program revenues and expenses, • Aid in assembling accurate and timely royalty and publishing statements, • Support year-end revenue sharing process, gathering supporting documents and auditing data and calculations for accuracy, • Coordinate with other members of Finance on matters including but not limited to media forecasts, projections, reporting, monthly and year-end closes, etc., • Process donor gift transactions in Tessitura, ensuring accurate recording according to restriction and recognition requirements, • Partner with Development to ensure accurate and timely reporting on contributions, • Identify and implement process improvements to increase accuracy and efficiencySkills and Qualifications, • College dress, major in accounting or finance preferred, • 1-3 years of experience in finance, accounting, revenue operations, or gift processing, • Strong Excel skills (pivot tables, lookups/formulas), • Working knowledge of VBA macros and Access a plus, • Experience with CRM software and/or Tessitura a plus, • High attention to detail with strong organization skills, • Ability to manage multiple priorities and meet deadlines, • Strong communication skills and collaborative mindsetThe Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Shipping & Receiving Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Inventory Control Specialist is responsible for the management of the store inventory. The primary duties include receiving packages, merchandise into the store inventory accurately and efficiently on the day in which it arrives, ticketing merchandise and generating packing and shipping transfer and RTV of merchandise to other locations efficiently and accurately. All records associated with receiving and shopping merchandise will be neatly and accurately maintained in filing systems. The Inventory Control Specialist is responsible for the processing, recording and following up on all after sales service. The Inventory Control Specialist will provide support to store management to organize, conduct and reconcile weekly cycle counts and bi-annual inventories. The Inventory Control Specialist is also responsible for the ordering and maintaining of adequate stock levels in shipping/selling supplies, as well as store and kitchen supplies. All other duties as assigned by the supervisor. Maintain an accurate and organized store inventory. Organize and participate in store cycle counts, bi-annual inventories and reconciliation with support and direction from Managing Director and (Operations Director /Operations Manager. Process all incoming and outgoing shipments within the business day they are generated. Ensure proper documentation is completed. Check in all returns against previous day's business. Print and ticket merchandise, returns and price updates. Process, record, maintain and follow up on all aftersales service. Process damages, maintain inventory for damages. Work with Store Management to analyze business and replenish needs. Develop inventory strategies to support the selling process and to maintain our warehouse standards on a daily basis. NO supervisory responsibility. NO budget responsibility. NO decision making responsibility. 2+ years of experience in operations, experience in a luxury environment preferred. Effective written and verbal communication skills. Ability to effectively analyze information. Ability to problem-solve. Ability to multi-task with accuracy. Attention to detail. Ability to follow both written and verbal policies and directives. Attention to asset protection and inventory control. Experienced with technology to fully utilize internal systems as well as external shipping software programs. Ability to lift between 0-25 lbs. without assistance. The hourly range for this position is $22.81 - $25.20 per hour. Actual rates are determined based on the job, location, and individual experience. Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including: • Commission and bonus incentives based on sales performance, • Medical, Dental, Vision, • Life Insurance and Disability, • Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time), • Paid Parental leave and transition time, • 401(k) and Roth Retirement plan with company matching and profit sharing, • Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance, • Product discount and EAP resources, • Access to Calm App, Health Advocate, Family Building Support and more! We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Location: This position is remote within the United States. About Managed Services. Our managed service practice is a virtual operations team that provides end-to-end support for our clients so that they can achieve their business outcomes 24/7. Our support capabilities span platforms, including Salesforce, Adobe, and many others, from technical development perspectives as well as integrated marketing. The Role. Our team make-up is diverse including customer success managers, technical leads, developers, analysts across business, technology and testing as well as integrated marketing specialists. Our team members work across multiple client projects at once requiring them to have strong organization and communication skills. Every problem that comes our way is unique, requiring our team members to have an analytical mind, a passion for problem solving, and a willingness to jump in to support fellow team members. As a Customer Success Manager, you’ll play a pivotal role in ensuring our clients achieve their business goals through seamless, end-to-end support. You’ll serve as a trusted partner, managing multiple client accounts, leading cross-functional teams, and proactively solving challenges to drive both satisfaction and growth. This is a hands-on, high-impact role for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional client experiences. What you'll do • Manage daily client communications via email and virtual meetings, • Manage day-to-day operations of the support team including:, • Overseeing support ticket lifecycle from client submission to completion, • Prioritization of tickets assigned to delivery team members, • Management of release calendar per client account, • Led monthly backlog grooming sessions to confirm scope/priority per client account, • Oversee the on-call schedule, • Manage all communications during Severity 1 and 2 after hours support situations, • Monitor monthly hours burned per client account including:, • Flagging when support team is nearing monthly hour max, • Track client approval for overage hour spend, • Create and deliver weekly status reports, • Contribute to contract renewal process including drafting initial document, management of key dates, and understanding of scope of required client support, • Understand client business goals, objectives, challenges, and unmet support needs to provide sound recommendations on cross-sell and upsell opportunities, • Lead client kickoff workshops and new client onboarding sessions, • Serve as first point of escalation for all client issues, • Strong communication skills, both written and verbal required, • Ability to manage multiple workstreams in parallel required, • Strong understanding of agile development process, preferred What we're looking for • Experience in a client-facing role such as Customer Success Manager, Account Manager, Project Manager, or Operations Manager, • Experience supporting or working with digital platforms such as Adobe Experience Cloud, Salesforce, or Drupal, • A background in digital marketing, web development, or technical support environments, • Familiarity with agile methodologies and working in cross-functional teams, • Proven ability to manage multiple workstreams and client accounts simultaneously, • Strong communication and presentation skills—both written and verbal Comfortable working in a fast-paced, collaborative, and occasionally ambiguous environment • A proactive, solution-oriented mindset with a passion for helping clients succeed This role is currently not available for hire or work in New Mexico, and Hawaii, USA. About Huge Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand. Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at _. Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self. Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker. #LI-POST #LI-Remote The salary range for this position is as listed below. Exactly where a prospective employee will be paid within this range will depend on, among other factors, the actual salary ranges for current and former employees who are either currently filling a similar role or did in the past; the candidate’s depth of experience and qualifications; the level of specialization the role requires; budgetary considerations; the market demand for that role and the local market conditions that exist where the employee will be based. For current Huge employees, tenure will also be a consideration. Wage Disclosure $70,000 - $80,000 USD

Technical Program Management, Engineering Program Management, Product Operations, Engineering Operations, or related delivery-focused leadership roles. This is not a project coordinator or ticket-tracking role.

Who We Are: Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone. The Role: We are looking for a hands-on and operationally minded Lead Developer to own the health, reliability, and continuous improvement of our mission-critical SaaS platforms. This role is intentionally designed for a senior engineer who writes production ready code, leads complex debugging efforts, and sets technical direction for how support-driven engineering work is executed while simultaneously mentoring and managing a team of application support engineers. You will work at the intersection of support, engineering, and operations: triaging escalated incidents, developing hotfixes, identifying systemic failure patterns, and partnering with engineering to reduce recurring issues at their root. You bring a forward-looking mindset to a function that could otherwise be purely reactive — and you use modern AI-assisted tooling to make your team faster and smarter. Key Responsibilities: Incident Management & Technical Triage • Serve as the primary technical authority for production support code paths, hotfixes, and stability-focused enhancements, performing deep-dive technical triage across the full application stack., • Analyze logs, traces, database queries, and application behavior to identify root causes rapidly and accurately., • Develop and communicate clear workarounds to minimize customer impact while permanent fixes are in progress., • Establish engineering standards for support-owned code, including testing expectations, deployment safety and rollback strategy. • Author and deploy targeted hotfixes with appropriate testing and change control, coordinating production releases on Azure. • Maintain SLA compliance and ensure accurate, timely ticket documentation throughout the incident lifecycle. Proactive Problem Management: • Monitor production defect and incident patterns analysis to surface recurring or systemic issues before they escalate. • Build and maintain a problem registry; translate patterns into actionable engineering proposals with clear business impact framing., • Drive post-incident reviews (PIRs) and own the follow-through on corrective action items., • Partner with the product and engineering teams to advocate for platform stability improvements based on real-world support data. AI-Augmented Support Operations: • Champion the adoption of AI and automation tools (e.g., Copilot, AI-assisted log analysis, LLM-based triage assistants) to accelerate issue diagnosis and resolution. • Lead development of internal knowledge bases, runbooks, and automated diagnostic playbooks to reduce mean time to resolution (MTTR). • Identify opportunities to automate repetitive support workflows and implement tooling improvements. Technical Debt & Engineering Collaboration: • Actively engage with the engineering backlog to identify, scope, and prioritize tech debt items impacting platform stability and supportability., • Contribute to or lead the remediation of targeted tech debt items during allocated engineering cycles., • Act as a bridge between the support team's operational insights and the engineering team's roadmap priorities. Team Leadership & Development: • Lead, coach, and mentor a team of application support engineers, providing technical guidance and career development support., • Set team priorities, manage workload distribution, and ensure appropriate on-call coverage., • Establish and refine team processes — ticket workflows, escalation paths, documentation standards, and quality benchmarks., • Define and track key performance indicators and align the team around common goals and continual improvement. • Conduct regular 1:1s, performance reviews, and foster a culture of accountability, learning, and continuous improvement. Required Qualifications: • 10+ years of experience in application support, software engineering, or a combined production-focused engineering role — with at least 3 years in a senior or lead capacity. • Strong hands-on proficiency in .NET / C# for reading, debugging, and writing production-quality code., • Solid understanding of React front-end applications — ability to diagnose UI-layer issues and interpret browser-side errors., • Deep experience with Microsoft SQL Server — proficient in query analysis, execution plan review, and performance troubleshooting., • Demonstrated experience supporting applications hosted on Microsoft Azure (App Services, Azure SQL, Application Insights, Log Analytics, Azure DevOps, etc.). • Proven track record of owning complex, high-stakes production incidents end-to-end., • Experience with structured problem management methodologies (e.g., root cause analysis, 5 Whys)., • Demonstrated ownership of production codebases and responsibility for fixing issues directly in code rather than routing work to another team, Preferred Qualifications: • Experience building or deploying AI/LLM-assisted tooling for support operations (e.g., GitHub Copilot, Azure OpenAI, Claude Code, custom diagnostic bots). • Familiarity with CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions)., • Exposure to observability and monitoring tooling (Application Insights, Datadog, Grafana, or similar)., • Background in business critical SaaS environments where multi-tenancy, uptime commitments, and customer impact sensitivity are top-of-mind. Healthcare industry experience is a plus. • ITIL Foundation certification or equivalent experience in structured IT service management. Working Conditions & Environment: • Fully remote role within the United States, • Periodic travel (approximately 10%) for team meetings, and company events (as applicable) • Operates in a fast-paced, growth-oriented, PE-backed SaaS environment, • Requires cross-functional collaboration across Product, Sales, Customer Success, and Executive Leadership (edit as applicable) • Ability to manage multiple concurrent product launches and shifting priorities (edit as applicable) Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment 🌍Remote work environment with a flexible work schedule to encourage work-life balance ✈Annual company offsite 🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) 💰401(k) company match 💸One-time workspace reimbursement to help you optimize your remote workspace Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Full-time Description Employment Type: Full-Time, 3–6 Month Contract (Potential for Long-Term Employment) Are you looking to launch a career in contact center technology, telecommunications, or IT support? We're hiring a Contact Center Platform Support Specialist I to join our team and provide first-level technical and operational support for our cloud-based telecommunications Platform. Working closely with senior administrators and engineers, you'll help keep our contact center running smoothly — supporting users, configuring call routing, and troubleshooting day-to-day issues — while building hands-on expertise in cloud communications and customer experience technologies. What You'll Do • Provide Level 1 support by responding to incidents, service requests, and technical issues., • Assist with user account creation, permissions, and profile maintenance., • Monitor contact center platform health and escalate issues when necessary., • Support basic configuration of queues, skills, campaigns, and agent profiles., • Assist with maintaining IVR menus, call routing, and call flow documentation., • Perform basic troubleshooting of voice quality, login, headset, and connectivity issues., • Document incidents, resolutions, and support activities within the ticketing system., • Assist with user acceptance testing (UAT) for system updates and new functionality., • Support end-user training and create or update user documentation and knowledge articles., • Generate routine operational reports and performance dashboards., • Coordinate with telecommunications vendors and internal IT teams during issue resolution., • Follow HIPAA, security, and organizational policies when supporting contact center operations. Requirements Required Qualifications • Associate degree in Information Technology, Computer Science, Business, Healthcare Administration, or a related field — or equivalent work experience., • 0–2 years of experience in a help desk, technical support, customer service, or contact center environment., • Strong customer service and communication skills., • Basic troubleshooting and analytical abilities., • Ability to quickly learn new software applications and cloud technologies., • Strong organizational skills and attention to detail., • Ability to work independently and collaboratively within a team environment. Technical Skills Basic Contact Center Operations · User Account Administration · Incident Management · Customer Service · Ticket Management · Microsoft Office Suite · Microsoft Excel · Basic Reporting · Call Queue Administration · IVR Fundamentals · Cloud Application Support · Documentation · Team Collaboration · Basic VoIP Concepts Preferred Qualifications • Exposure to cloud contact center platforms such as Five9, RingCentral, Genesys, NICE CXone, or Cisco., • Basic understanding of VoIP or telecommunications concepts., • Familiarity with call center operations or customer service environments., • Experience using Microsoft Excel and Microsoft Office., • Healthcare customer service or patient access experience is a plus., • Five9 Administrator Certification (or willingness to obtain certification after hire). Core Competencies Customer Focus · Problem Solving · Communication · Attention to Detail · Time Management · Learning Agility · Teamwork · Accountability · Adaptability · Professionalism Disclaimer • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function., • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position., • The preceding job description does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Salary Description $18.00 - $20.00

Reports to: Product Support Manager Location: Remote US Compensation Range: $50,000 to $65,000 base plus bonus and equity *For this position, we are only considering candidates located in the Central Time Zone. What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. What You’ll Do: At Huntress, we have built a team that is focused on protecting our customers against cybersecurity threats. We value transparency, honesty, and going above and beyond to do the right thing. We have a world-class support team built with individuals who provide best-in-class service to our customers. We take pride in our 98%+ CSAT rating and ticket close times within hours of submission. We’re looking to hire an individual who has a passion for customer support, a strong team-player mentality, and the willingness to become an expert in our technology and product offerings. You’ll join a department that cares deeply about providing training and mentoring opportunities to our team members. Leadership provides regular coaching, mentoring, and training opportunities. As a Product Support Specialist here at Huntress, you will play a key role in interacting with our customers. You will have the opportunity to directly impact the bottom line by ensuring that we continue to deliver world-class support. This customer-facing role requires a customer-centric mentality, as you will be the first and primary point of contact for technical support. Our Product Support team works collaboratively and as one team in order to resolve customer inquiries as effectively and efficiently as possible, all while providing top-tier customer service. Responsibilities: • Provide initial partner support and convey resolutions to customers, • Walk customers through problem-solving processes and provide assistance, • Assess customer issues and properly escalate incidents as needed, • Follow up with customers, provide feedback, and see problems through to resolution, • Utilize excellent customer service skills and exceed customer expectations, • Recommend changes to internal and customer-facing documentation where needed, • Continually grow your knowledge of internal procedures, the Huntress product, and customer environments What You Bring To The Team: • Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience, • Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners, • Consider themselves disciplined, with systematic problem-solving skills, • Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues, • Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required), • Experience with tools such as ProcMon and Process Explorer is a plus, • Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software, • Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus What We Offer: • 100% remote work environment - since our founding in 2015, • Generous paid time off policy, including vacation, sick time, and paid holidays, • 12 weeks of paid parental leave, • Highly competitive and comprehensive medical, dental, and vision benefits plans, • 401(k) with a 5% contribution regardless of employee contribution, • Life and Disability insurance plans, • Stock options for all full-time employees, • One-time $500 reimbursement for building/upgrading home office, • Annual allowance for education and professional development assistance, • $75 USD/month digital reimbursement, • Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to _. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our _ for more details on our practices and your data privacy rights. #BI-Remote

About Reveal Technology Founded in 2019, Reveal is a dynamic startup revolutionizing field operations by delivering software tools and intelligence to operators in remote, disconnected, and extreme environments. Reveal is the Digital Arms Room for the Modern Warrior — providing the tactical intelligence and automation platform for physical, human, and digital terrain at the edge. Our flagship products include Farsight, a 3D processing and mission planning platform that transforms complex terrain into operational advantage, and Identifi, a secure identity verification solution designed for rapid, trusted identification in dynamic environments. In 2026, Reveal expanded its software portfolio to include Chronos and Anomaly 6, further strengthening its capabilities across the modern battlefield. Reveal exists to serve defense, security, and public safety missions where time is compressed, information is contested, and precision matters. We are scaling our team and technology to meet the accelerating demands of modern warfare and national security. About the Role As a Full-Stack Engineer at Reveal, you will bridge the gap between high availability cloud infrastructure and mission critical mobile applications operating at the tactical edge. You will own the evolution of our core web application and the underlying infrastructure and APIs that empower users in disconnected, low bandwidth, and completely offline environments. This is not a standard, run of the mill CRUD web app role. You will be responsible for solving complex data serialization and synchronization challenges, engineering seamless integrations with external enterprise and tactical systems, and ensuring our mobile apps have a rock solid, highly secure backend to authenticate and sync against. If you are a self driven engineer who loves floating seamlessly between frontend UI architecture, complex database design, and Infrastructure as code, and you want to build software where reliability directly impacts real world missions, this role is for you. • Architect & Scale Full-Stack Services: Design, build, and maintain high performance APIs using Ruby on Rails and robust frontends using React. Ensure exceptional reliability, maintainability, and response times for web, desktop, and mobile clients operating in challenging environments., • Database Engineering: Own the data architecture by driving advanced PostgreSQL data modeling, complex schema migrations, query optimization, and indexing strategies to safely operate production databases at scale., • Modernize Infrastructure & DevOps: Manage and scale containerized services using Docker and Kubernetes, while leveraging Terraform to provision infrastructure as code. Continuously harden and optimize automated CI/CD pipelines to boost developer velocity and system stability., • Drive System Security & Cryptography: Implement zero trust security models, robust authentication/authorization controls, and secure data at rest/in transit encryption strategies. Help design and support PKI certificate lifecycles and mTLS configurations for secure device communication., • Elevate Engineering Excellence: Foster a culture of high craftsmanship by delivering production ready, thoroughly tested pull requests. Participate heavily in proactive "shift-left" technical design reviews before writing code, and provide rigorous, constructive peer code reviews to protect branch integrity., • Support Cross Functional Missions: Collaborate across teams and partner directly with our business development and mission success teams to troubleshoot complex technical escalations, ensuring our users' critical field operations remain unblocked., • 5+ Years of Professional Full-Stack Experience: Proven track record of designing, building, and maintaining production grade applications at scale., • Expert Backend & Database Architecture: Deep expertise in Ruby (including Rails or similar frameworks) and SQL. Designing scalable services, data modeling, complex schema migrations, and optimizing low performing queries., • Advanced React Architecture: Deep proficiency in building clean, modular component hierarchies using modern React, managing complex application state, and optimizing frontend performance for high concurrency apps., • Production PostgreSQL at Scale: Deep knowledge of PostgreSQL internals, advanced indexing strategies, query execution plans, transaction management, and performance tuning., • DevOps & Infrastructure as Code: Strong hands on experience using Docker and Kubernetes to containerize applications and manage orchestration, alongside Terraform to provision and manage cloud infrastructure as code. You are comfortable owning CI/CD pipelines and ensuring your full-stack applications safely build, scale, and deploy to production environments., • Asynchronous Autonomy & Execution: Proven ability to manage your own productivity and maintain high feature velocity in a fully remote, asynchronous environment. You are a proactive communicator who unblocks yourself by raising questions early, collaborating on designs before writing code, and providing clear visibility into ticket progress., • Defense & Public Safety Sector: Prior experience developing secure, high availability software for the DoD, first responders, or public safety agencies., • TAK Ecosystem Familiarity: Hands on experience working with Team Awareness Kit (TAK) servers and clients (e.g., ATAK, WinTAK, CivTAK), including managing real time geospatial data flows and supporting low latency tactical architectures., • Biometric Data & Compliance: Exposure to the secure ingestion, processing, and storage of biometric data, with familiarity regarding privacy regulations, encryption standards, and EBTS (Electronic Biometric Transmission Specification) requirements., • Startup Agility: Past experience working in fast paced startup environments, demonstrating a proven ability to thrive amidst technical ambiguity., • Mobile Optimized API Design: Proven success architecting APIs explicitly tailored for mobile clients, with deep consideration for versioning, secure data exchange, offline data synchronization, and performance in low bandwidth or disconnected environments., • AI/LLM Integration: Experience incorporating LLMs and AI powered systems into production backend workflows, including API design for AI features and evaluating model constraints for real world use cases., • Polyglot Capabilities: Reading proficiency or exposure to other languages utilized across the Reveal ecosystem, specifically Kotlin, C++, C#, or Python, to help assist with cross platform integrations or legacy refactoring., • Salary ($150,000 - $185,000) + Equity, • Salary is determined by the applicant's experience, knowledge, skills, abilities, internal equity, and alignment with market data., • Medical, Dental, Vision coverage, • HSA/FSA options, • Parental Leave, • 401(k): 100% match for the first 6% contributed, • Unlimited Paid Time Off, • Home Office Stipend This position will be open on our website until it is successfully filled. To submit your application, please click the “Apply” button and follow the steps as directed. Proof of identity and eligibility to work in the United States is required for all hires. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Note: This job posting is intended for direct applicants only. We do not accept any unsolicited applications and request no outside recruiters contact us regarding this role.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Hospitality Host – The Rink at Rockefeller Center 2026–27 Season | October–Early Spring Overview SPS is seeking energetic, outgoing, and service-driven individuals to join The Rink at Rockefeller Center. As a Hospitality Host, you will represent one of New York City's most iconic destinations and help create welcoming, seamless, and memorable guest experiences. This cross-functional role includes hospitality, ticketing, retail, access control, skate rentals, wayfinding, basic camera operations, and general rink operations. Team members will welcome visitors from around the world, provide information about The Rink and Rockefeller Center, anticipate guest needs, and remain calm and professional in a fast-paced, high-volume environment. The Rink is a seasonal cold-weather operation that runs rain or shine throughout the demanding winter. Candidates must be comfortable working outdoors in cold temperatures and changing weather conditions, including rain, snow, and wind. A portion of each shift may take place outside; an insulated winter jacket and vest will be provided. Schedules may include early mornings, daytime hours, evenings, late nights, weekends, holidays, and other high-volume periods. Weekend and holiday availability is required, with dependable morning and late-night availability strongly preferred. Summary of Position Hospitality Hosts deliver exceptional service throughout each guest's visit by welcoming guests, processing ticket and retail transactions, supporting access control, assisting with skate rentals, providing wayfinding, directing guest flow, monitoring locker rooms, answering questions, and maintaining a polished environment. Above all, Hospitality Hosts set the tone of the visit: warm, genuine, and attentive service is the expectation in every interaction, whether a guest is buying a ticket, fitting a rental skate, or asking for directions. Team members may be assigned to different positions throughout The Rink based on operational needs, and all staff may be asked to fill in at any other position as needed. Team members should be willing and able to assist in those areas when requested; training is provided. Primary Responsibilities • Welcome guests and create a positive first impression of The Rink and Rockefeller Center., • Provide knowledgeable wayfinding assistance and answer questions about The Rink, Rockefeller Center, nearby attractions, amenities, and seasonal offerings., • Process ticket and retail transactions at the Skate House Box Office and Retail Shop using a touchscreen or mobile POS system., • Follow all transaction procedures accurately., • Check and scan guest tickets, issue appropriate credentials, and communicate relevant session information., • Handle rental skate duties, including exchanges, guest education, cleaning, sanitizing, and proper storage., • Direct guest traffic, assist with crowd management, and maintain efficient pedestrian flow., • Operate point-and-shoot cameras and support basic photo capture operations., • Instruct guests on proper locker usage and etiquette., • Address guest questions and concerns in a calm, professional manner., • Occasionally support general maintenance and snow removal during snow events., • Uphold The Rink's guest-service, operating, and safety standards., • Encourage guests to explore other attractions and experiences within Rockefeller Center., • Perform other duties that support rink operations. Requirements • Ability to communicate effectively in English, both verbally and in writing., • Previous experience in retail, customer service, hospitality, events, or a skating rink is preferred but not required., • Strong communication, organization, problem-solving, and time-management skills., • Ability to provide warm, professional service and address guest needs in a high-volume environment., • Ability to direct and assist large groups of people with confidence., • Ability to work calmly and professionally in a fast-paced environment., • Consistent attendance and punctuality are essential functions of this role; team members are expected to arrive on time, in uniform, and ready for every assigned shift., • Willingness and ability to fill in at any other position at The Rink as needed, and to assist in other areas when requested. Training is provided., • Weekend, holiday, early morning, and late-night availability is required., • Comfort working outdoors in cold temperatures, rain, snow, wind, and changing winter conditions., • Ability to sit, stand, walk, bend, kneel, reach, lift, stoop, push, pull, and carry throughout a shift., • Must be able to lift 15 pounds on a regular and continuing basis., • Must follow uniform, grooming, hygiene, and appearance guidelines., • Must follow all policies and procedures implemented by SPS and Tishman Speyer. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $18—$21 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities., • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do., • We Recognize Talent: We offer a variety of recognition programs for all levels of employees., • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason., • Bonuses: Are available for employee and client referrals for current employees., • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privac

Job DescriptionPosition Summary: The À la Carte Service Captain is a full-time Professional Server who carries a complete dining-room section while providing floor leadership, training, and support to the Food & Beverage service team. This is not a standalone supervisory position. The Service Captain performs all responsibilities of a Professional Server while helping onboard, train, and coach servers, food runners, bussers, hosts, and other Food & Beverage employees. The primary focus is à la carte dining, with banquet and event service assigned as needed. Primary Responsibilities: • Carry and manage a full dining-room section during assigned shifts., • Deliver polished, personalized service while recognizing member names, preferences, and special requests., • Maintain strong knowledge of all food and beverage offerings., • Assist with pre-shift meetings and communicate daily service priorities., • Prepare preliminary dining-room floor plans based on reservations, table availability, staffing, and anticipated business levels., • Help establish server sections and ensure table and seat numbers are understood and used consistently., • Maintain communication between servers, hosts, food runners, bussers, the Culinary Team, and bar staff throughout service., • Monitor service pacing and help managers address operational or member concerns as they arise., • Assist with opening, closing, side work, dining-room organization, and service-station readiness., • Support banquet and private-event service when scheduled., • Perform additional duties as assigned. Training and Coaching Responsibilities: • Assist with onboarding and training new servers, food runners, bussers, hosts, and other incoming Food & Beverage employees., • Train employees on:, • Club Essentials and POS ticket entry., • Proper coursing, seat numbers, and order accuracy., • Dining-room floor plans, table numbers, and server sections., • Food menus, daily specials, and preparation methods., • Allergens, dietary restrictions, and approved menu modifications., • Cocktail menus and standard beverage preparations., • Wines by the glass and basic pairing recommendations., • Beers on tap and other available beverage offerings., • Sequence of service and member-recognition standards., • Table maintenance, tray service, food running, clearing, and resetting., • Opening, closing, and side-work procedures., • Proper communication with the Culinary Team and bar staff., • Appropriate handling and communication of member requests, complaints, and special circumstances – communicating such to management., • Provide hands-on demonstrations and real-time coaching while continuing to manage an assigned section., • Reinforce professional appearance, hospitality standards, teamwork, urgency, and attention to detail., • Help ensure training materials and operational information remain accurate and current., • Communicate employee progress, knowledge gaps, service concerns, and additional training needs to Food & Beverage management., • Assist with menu tastings, service refreshers, and ongoing departmental training. Scope of Leadership: The Service Captain may provide shift direction, demonstrate procedures, coach employees, and reinforce established Club standards. Scheduling, formal discipline, performance evaluations, hiring, and termination remain the responsibility of Food & Beverage management. Reports To: • Food & Beverage Manager., • Assistant Food & Beverage Manager., • Director of Operations & Hospitality. Qualifications: • Minimum three years of serving experience in fine dining, country clubs, hotels, or upscale hospitality., • Previous experience as a lead server, trainer, or captain preferred., • Strong food, wine, spirits, cocktail, and service knowledge., • Ability to train and coach employees while successfully managing a full section., • Strong communication, organization, member-recognition, and problem-solving skills., • POS proficiency; Club Essentials experience preferred., • Availability to work evenings, weekends, holidays, and varied shifts. Compensation: Hourly Wage: starting at $25.00 per hour based on experience. This is a full-time, hourly serving position with additional floor-leadership and training responsibilities. This is a non-tipping facility. Benefits: • Medical, dental, and vision insurance., • Employer-paid life insurance., • 401(k) with employer match., • Flexible Spending Account (FSA)., • Dependent Care Account., • Health Reimbursement Arrangement (HRA)., • Paid Time Off (PTO)., • Complimentary employee meals during scheduled shifts., • Club privileges, where applicable., • Employee discounts in the Pro Shop.

*Telecommuting role to be performed anywhere in the U.S. Job Duties: Lead regional team of Customer Success Engineers in handling highly technical storage and large scale compute issues. Oversee the day-to-day operations of the customer support team, including ticket management, response times, and escalations utilizing published runbooks. Develop and optimize support workflows, processes, and procedures to enhance efficiency and effectiveness. Monitor support metrics and KPIs to track team performance, identify areas for improvement, and take corrective action. Support customers in configuration and issues faced daily, including identifying high visibility customer issues, and acting as a customer escalation liaison ensuring needed Customer Success and development engineers are engaged. Manage work schedules and workload distribution within the support team to ensure optimal coverage and responsiveness, including holidays and weekends. Engage in review and discussion of support metrics and KPIs to assess support performance and identify areas for improvement. Advise on process enhancements to optimize support workflows, increase efficiency, and elevate the overall customer support experience. Prepare regular reports and dashboards on support performance, trends, and customer feedback. Communicate support insights, challenges, and recommendations to key stakeholders, including senior management and leadership teams. Collaborate with other departments to share customer insights and contribute to product development and service enhancements. Collaborate with Product Development Engineers and Sales Engineering teams to identify areas of concern or enhancement for continuous product improvement using knowledge of market competition and customer use cases that are from both past and current experience. Salary: $150,550 - $210,000 /year Job Requirements: Bachelors degree (U.S. or foreign equivalent) in Computer Science, Computer Information Systems, Electronic Engineering or related field and ten (10) years of experience in the job offered or related role. Must have ten (10) years of experience with client protocol debugging including NFS, SMB and S3. Must have ten (10) years of escalation management experience working with software developers. Must have five (5) years of experience with: leading continuous process improvement initiatives to enhance system reliability, scalability, and performance; and preparing and presenting technical status reports, Key Performance Indicator dashboards, and risk assessments to senior leadership and external stakeholders. Must have four (4) years of technical team leadership experience, including guiding and mentoring team members’ technical development. Must have two (2) years of experience with: providing technical direction, task prioritization, and performance oversight for team members; and conducting resource planning, workload allocation, and capacity forecasting to support project execution. Domestic travel required 20% of the time to customer sites.

Title File Build, Team Lead VAR and File Build Reports to File Build, Manager Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape. At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve. We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career. The File Build Team Lead is responsible for overseeing and maintaining all aspects of the File Build Department. The File Build Team Lead will manage and assign daily workloads to File Build Specialists through file build ticket requests and Salesforce cases. This role requires maintaining excellent knowledge of Payroc’s portfolio of products and services to ensure all aspects of file build operations are handled efficiently and effectively. • Complete daily team quality assurance checks in partnership with the File Build Manager., • Direct the team to ensure all daily tasks are completed accurately and on time., • Assign deployment tickets to team members on a daily basis., • Assign Salesforce cases to team members and monitor progress., • Act as an escalation point for complex file build and deployment issues., • Assist the Deployment team with troubleshooting terminals when required., • Create and maintain Confluence pages for new devices, processes, and procedures., • Develop clear and structured documentation that can be easily maintained by the team., • Maintain effective communication with internal departments regarding ongoing file build issues and requests., • Manage agent demo requests for both physical and virtual file build setups., • Conduct annual performance reviews for File Build Specialists., • Identify opportunities for process improvements and operational efficiencies., • Support the training and development of team members., • Confident and enthusiastic leader., • Previous experience in a customer service, operations, technical support, or payments environment., • Excellent verbal and written communication skills., • Strong attention to detail and accuracy., • Ability to manage workload effectively and prioritise competing demands., • Strong problem-solving and decision-making skills., • Proactive approach to continuous improvement., • Experience coaching, mentoring, or supporting team members preferred., • Experience with Salesforce, Confluence, or similar systems preferred., • Remote: Illinois, US, • Hours: Monday – Friday; 8:30 AM – 5:00 PM (CST), • Exempt: This role is classified as exempt under the Fair Labor Standards Act (FLSA). As an exempt employee, you will be paid a salary and are not eligible for overtime pay. At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing a work environment free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion, national or ethnic origin, sex, age, disability, sexual orientation, gender identity, or any other status protected by applicable laws. Payroc does not tolerate discrimination or harassment of any kind. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programmes, and activities. To request a reasonable accommodation, please contact the Human Resources Department at HR@payroc.com. Compensation and Benefits Our compensation reflects the cost of labour across several U.S. geographic markets. Actual compensation may vary based on location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation, such as bonuses, incentives, or equity, may also be included as part of the total compensation package. We offer a comprehensive range of benefits designed to support your overall wellbeing, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs. Candidate Privacy Notice We are committed to protecting the privacy and security of personal information provided during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs. Payroc does not accept résumé submissions from agencies outside of existing agreements. Please do not send unsolicited résumés to Payroc HR or Payroc employees. Payroc is not responsible for any fees associated with unsolicited résumé submissions.

Dedicated Support Analyst I Company: LayerCake Location: Remote About the Role LayerCake is seeking a Dedicated Support Analyst I to provide day-to-day technical support as part of a dedicated client engagement. In this role, you will serve as an embedded resource, supporting a specific client or client group and acting as a direct representative of LayerCake within their environment. This position requires strong relationship awareness, reliability, and the ability to resolve routine technical issues while building trust with end users and stakeholders. Key Responsibilities • Resolve assigned service tickets using established runbooks, knowledge base articles, and client-specific documentation., • Handle common Level 1 issues, including password resets, account management, workstation troubleshooting, printer support, and standard application support., • Escalate issues beyond current capability with clear documentation and context., • Build rapport with client end users and IT stakeholders., • Provide clear, proactive updates throughout the ticket lifecycle., • Maintain a professional, responsive, and reliable presence., • Maintain accurate time entries for all tickets., • Follow ticket handling standards and client-specific procedures., • Adhere to assigned schedules and ensure availability during coverage windows., • Participate in on-call rotation as scheduled., • Uphold LayerCake’s core values in all interactions with clients and internal teams. Expectations & Performance Metrics • Utilization = 85%, • CSAT = 95% positive, • Response SLA = 98%, • Resolution Plan SLA = 95%, • First Time Resolution: Improving trend, • Ticket Reopen Rate = 8%, • Scheduled Ticket On-Time Performance = 98%, • Time Entry Accuracy = 95% Work Environment & Availability • Work environment may be remote, hybrid, in-office, or onsite depending on client engagement., • Must maintain a professional workspace with reliable high-speed internet., • Shifts are assigned based on regional coverage needs and may include staggered hours., • Must remain logged in and actively working tickets during assigned shifts., • Participation in on-call rotation is required., • Travel is not a primary function of this role. Qualifications • 0–1 years of experience in IT support, help desk, or technical customer service., • Basic understanding of Windows and macOS operating systems, cloud productivity platforms, and business applications., • Strong written and verbal communication skills., • Professional demeanor in client interactions., • Willingness to learn and adapt to client-specific environments., • CompTIA A+ or equivalent certification., • Experience with ticketing or PSA platforms., • Familiarity with RMM tools and remote support utilities., • Experience in an MSP or managed services environment., • Prior experience in a client-embedded or onsite support role. Compliance & Certifications • Familiarity with compliance frameworks such as CJIS Security Awareness and CMMC., • Willingness to obtain and maintain required certifications based on client needs. Physical Requirements • Ability to handle equipment and use hands for technical tasks., • Ability to talk, hear, read, write, and interpret documents., • Ability to occasionally lift up to 25 pounds (with or without reasonable accommodation). Why Join LayerCake? LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together. Benefits: • 9 paid holidays; 6 mandated holidays, 3 floating holidays, • 401K Retirement with matching contributions, • Excellent medical, vision, and dental insurance, • Life insurance and disability insurance, • Unlimited weeks PTO, • Eligible for PTO, 401k, benefits, you are a full-time employee Top Reasons our Employees Love Being Part of the Blue Alliance Family: • Entrepreneurial Culture, • Fast-paced Flow, with a Variety of Projects, • Collaborative Work Environment, • Training & Certifications, • Career Growth Opportunities Ready for the next step? The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above. Please be advised we, LayerCake, participate in E-Verify.

Description About Clients Blackbox Clients Blackbox is a performance marketing agency that specializes in Meta advertising for Registered Investment Advisors. We help financial advisors grow their practices by generating qualified appointments with high-net-worth prospects. Our proven video sales letter methodology has generated over $45 billion in AUM pipeline for financial advisors across the country. We operate with a performance-first mindset. Our clients hire us to deliver qualified appointments at a specific cost per appointment, with target show rates and close rates that make the math work for their practice. When we hit these metrics, everyone wins. We're going through a massive growth period and looking for a Senior Paid Media Strategist (aka Paid Acquisition Lead) who owns their accounts end to end. The Opportunity This is not an execution-only role. You will own a portfolio of client accounts, running bi-weekly calls, managing campaign performance, writing ad copy, and being the primary point of contact for your clients. You are the strategist and the doer. If you want to hide behind a project manager and just push buttons in Ads Manager, this is not the role for you. You'll report to the Associate Director of Operations and have direct responsibility for client retention and results. Role and Responsibilities Client Ownership • Own client accounts and serve as the primary point of contact, • Run bi-weekly client calls to review performance, discuss strategy, and align on next steps, • Send bi-weekly performance reports 24 hours before scheduled calls, • Build trust and relationships that drive renewals and referrals Paid Media Execution • Build, launch, and optimize Meta advertising campaigns focused on lead generation and appointment booking, • Manage campaign budgets, audience targeting, bid strategies, and creative testing, • Monitor daily performance and make adjustments to hit cost per appointment targets, • Troubleshoot underperforming campaigns and develop intervention strategies Copy and Creative Strategy • Write ad copy and video sales letter scripts for financial services audiences, • Develop hooks, angles, and messaging variations for testing, • Collaborate with video editors on creative production, • Use AI tools to accelerate copywriting while maintaining quality Technical Setup • Set up tracking, pixels, and conversion events, • Configure Calendly integrations, Zapier automations, and lead routing, • Troubleshoot technical issues between ad platforms and client systems Requirements Required Experience • 5+ years of experience in paid media, specifically Meta advertising, • Experience managing multiple client accounts simultaneously, • Proven track record of hitting performance targets and retaining clients, • Strong copywriting skills with ability to write compelling ad copy and scripts, • Experience with conversion tracking, pixels, and basic marketing automation Preferred Experience Experience in the financial services vertical. Understanding of lead generation and appointment-setting campaigns. Familiarity with video sales letter marketing methodology. Experience with high-ticket, considered purchase funnels. Skills and Attributes You take ownership. When something breaks, you fix it. You don't wait for someone to tell you what to do. Strong communicator who can explain performance data to non-technical clients. Detail-oriented but able to move fast. Comfortable with direct client interaction and accountability for results. You want to be the person responsible, not one of three people sharing responsibility. Benefits • Paid Time Off (Vacation, Sick & Public Holidays), • Training & Development, • Work From Home, • Flexible Schedule, • Performance Bonus

Description As a Customer Support Associate at PERSUIT, you’ll play an important role in delivering a high-quality support experience to our customers. Following PERSUIT’s combination with Apperio, our support operations are coming together, creating a broader and more technical range of customer needs. We’re looking for someone who enjoys solving problems, digging into the details, and helping users confidently navigate our platform. This role blends hands-on technical execution with customer empathy and care. You’ll help manage incoming support requests, troubleshoot issues, coordinate escalations, and work directly with users through resolution, while keeping them informed along the way. You’ll also have opportunities to look beyond individual tickets by identifying recurring issues, improving support processes and documentation, and exploring how data, automation, and AI can help us deliver an even better customer experience. If you’re technically curious, energized by solving problems, and enjoy helping customers succeed, we’d love to meet you! • Managing and resolving customer support requests, providing thoughtful, timely, and high-quality support., • Working directly with users through resolution, managing expectations with empathy and clear communication., • Troubleshooting customer issues and determining when additional technical support or escalation is needed., • Partnering with Engineering to track escalations and bugs through to resolution while keeping users and internal stakeholders informed., • Supporting the broader Customer Experience team with technical and configuration-related tasks, including platform configuration during onboarding and ongoing data quality checks., • Building deep knowledge of the PERSUIT platform to effectively troubleshoot issues and provide guidance to users., • Partnering cross-functionally with Customer Experience, Product, and Engineering to resolve issues and improve the overall customer experience., • Identifying trends across support tickets to uncover recurring customer challenges and potential product improvements., • Identifying opportunities to improve and automate support processes, including exploring how AI can help increase efficiency., • Sharing customer feedback and recurring issues with Product to help inform improvements to the platform., • Creating and maintaining support documentation and guides to encourage effective self-service and help customers get the most out of PERSUIT. You’re comfortable balancing a reactive workload while staying organized and focused on what matters most. You enjoy getting into the details of a problem and aren’t intimidated by technical troubleshooting or platform configuration. You’re execution-oriented, but you also understand that great support is about the person on the other side of the ticket. You communicate clearly and empathetically, collaborate well across teams, and take ownership of seeing issues through to resolution. You’re also naturally curious and look for opportunities to make things better — whether that means improving a process, identifying a recurring product issue, creating better documentation, or finding a smarter way to work. Requirements • 3+ years of experience in a SaaS support role, ideally within a B2B environment., • Experience managing a customer support ticket queue and balancing multiple priorities., • Strong technical curiosity and comfort troubleshooting customer and platform issues., • Excellent written and verbal communication skills, with the ability to communicate clearly and empathetically with customers., • Strong judgment and the ability to make thoughtful decisions when prioritizing and escalating issues., • Ability to manage competing, time-sensitive demands and work independently., • A collaborative mindset and comfort working cross-functionally with teams such as Engineering, Product, and Customer Experience., • An ownership mentality and a desire to see problems through from initial question to resolution., • Experience working with an outsourced customer support team., • Experience with Zendesk, Jira, Slack, or similar tools., • Exposure to legal tech, fintech, eBilling, or another B2B SaaS environment., • Familiarity with BI tools, SQL, APIs, integrations, or similar technical concepts., • An interest in AI, data, automation, and operational efficiency. This is a remote/hybrid role open to candidates based in the Eastern or Central time zones in the United States. Candidates must have current, valid work authorization in the country where the role is based. Unfortunately, we are not able to provide sponsorship for visas or work permits at this time. The base salary range for this role is $65,000–$75,000, depending on experience, skills, and qualifications. Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Training & Development, • Wellness Resources

ABOUT US Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability. We serve two primary customer segments: Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines. Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions. Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments. Learn more at ABOUT THE ROLE Forget the traditional Support playbook. We aren't looking for people to read scripts or move tickets from one queue to another. We are looking for problem solvers. As a Customer Support Specialist, you are the operational backbone of Pliant. When a Finance Director or CEO contacts us, they don't want a ticket number - they want a solution so they can get back to running their business. Your job is to provide that peace of mind. You will act as the filter for the business, sitting at the intersection of Product, Compliance, and Sales. You won't just answer questions; you will investigate complex financial workflows, unblock technical jams, and ensure that our clients trust us to handle the heavy lifting. This is a remote role, ideally based on the West Coast, US. We welcome applications from candidates across the US who are comfortable working West Coast hours. WHAT YOU’LL DO 1. Own The Outcome You are the set and forget solution for our clients. When a complex issue lands on your desk - whether it’s a failed transaction or a credit limit urgency - you own it end-to-end. You communicate with clarity and confidence, ensuring the client knows: ‘Pliant is handling it.’ Investigate root causes rather than applying quick fixes. You will distinguish between user error and system error and provide feedback to Engineering. 1. The Commercial Filter Act as the operational bridge between Compliance and Sales. Triage AML/KYC alerts and fraud flags. You will validate data and context before involving the client, ensuring we protect the regulatory license without damaging the commercial relationship. You manage the service recovery process for high-value accounts in collaboration with partners across the business (Sales, Product, Risk), ensuring we turn friction into trust. 1. Operational Excellence & Knowledge You won't just close tickets or end a call; you will spot friction in our processes and help rewrite the playbook (SOPs) to fix it. You ensure that the global team operates with a single source of truth, raising the standard of service for every interaction. You are the first line of defense for Product. When a feature breaks or an integration fails, you are responsible for reproducing the error, documenting the technical steps, and handing a clean bug report to Engineering. 1. Technical Configuration & Troubleshooting Support the specific technical and troubleshooting needs of our specialized verticals (e.g., configuring card types for Travel agencies or setting up spending limits for new entities) to ensure the client’s setup matches their business model. You dig deeper than the surface. Whether it's troubleshooting a data sync error with DATEV/Xero or configuring a specific card setup for a Travel agency, you investigate the root cause. You don't just apply a quick fix; you provide feedback to Engineering to ensure it doesn't happen again. WHAT YOU’LL BRING You hate leaving problems unsolved. You thrive in ambiguity and are comfortable saying, "I don't know, but I will find out." 2+ years of experience in B2B Customer Support, Operations, or Fintech. You are comfortable working in a regulated environment (Fintech/Banking) where details matter and a ticket is actually a relationship. You thrive in ambiguity. When you see a broken process, you don't just report it - you suggest a fix. You understand how to balance commercial urgency with compliance safety. You have experience with and are comfortable navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce) and back-office admin panels. You aren't afraid of technical details (APIs, Accounting Integrations) and understand basic financial concepts (Credit Lines, KYC, AML). Exceptional written and verbal communication skills. You write like a human, not a robot. You can explain complex regulatory or technical concepts with empathy and brevity. You understand that global finance doesn't stop. You are willing to provide coverage on public holidays on rare occasions to ensure our clients remain supported. You are ready to work in a remote-friendly, global team where high standards are the standard every, single, day. WHAT WE OFFER The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence Attractive remuneration and benefits package Flat hierarchy and transparent communication in a relaxed, professional atmosphere Opportunity to develop your talent in a dynamic team with ambitious goals Flexibility and possibility to work remotely Pliant Card with monthly credit to explore the product and enjoy food with colleagues At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process - we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and _! We're looking for a Level 2 Support Representative to join our team at HappyCo. This position must be located in the United States with the ability to work within the Pacific timezone. As a Level 2 Support Representative at HappyCo, you will play a critical role in delivering exceptional customer experiences by resolving complex, escalated issues, partnering with cross-functional teams, and contributing to continuous support process improvements. You'll act as a subject matter expert on our platform, tools, and workflows — working closely with the L1 support team, Product, and Engineering to ensure fast, consistent, and high-quality outcomes for our customers. This is a hands-on, technically involved role for someone who thrives on solving challenging system-level problems, enabling teammates, and improving support infrastructure. • Act as a product and workflow expert for L1 agents and internal teams, • Host live troubleshooting and screen-share calls with customers to resolve complex issues faster, reduce back-and-forth, and build trust through real-time connection, • Receive, investigate, and resolve escalated support tickets via Zendesk, phone, and email — bringing urgency, accuracy, and empathy to every interaction, • Troubleshoot complex platform issues involving integrations, data flow, permissions, and user access across multiple systems, • Use diagnostic tools (e.g. Zendesk Explore, logging dashboards, internal admin tools) to reproduce issues, document root causes, and inform cross-functional follow-up, • Collaborate with L3, Product, and Engineering teams during escalations, contributing investigation summaries, context, and customer impact assessments, • Partner with Support leadership to identify ticket trends and recommend workflow, documentation, or product improvements, • Own and maintain internal documentation, macros, and training content to support L1 enablement and onboarding, • Contribute to support QA efforts and participate in calibration sessions to ensure consistency and quality, • Track and analyze ticket trends (e.g. FCR, resolution time, escalation types), surfacing actionable insights, • Proactively participate in retros, process feedback loops, and support experiments that raise our service bar, • Deliver a customer experience that reflects HappyCo's values — clear, timely, helpful, and thoughtful, • 2–5+ years in a technical customer support or SaaS support operations role, • Demonstrated experience resolving complex, escalated support issues independently, • Strong technical troubleshooting skills across integrated SaaS platforms, including data flow, system permissions, and third-party integrations, • Proficiency with Zendesk or a similar ticketing platform; ability to configure views, macros, and triage workflows, • Experience interpreting customer-facing issues using logs, metrics dashboards, or internal tooling, • Excellent communication skills, with the ability to distill technical concepts into simple, customer-friendly explanations, • Highly organized, with experience using G-Suite, Slack, and support documentation systems, • Comfortable operating in a fast-paced, collaborative, and continuously evolving environment, • Experience in property management or PropTech environments, • Familiarity with tools like Jira, Notion and Gainsight, • Experience contributing to internal knowledge bases, agent enablement, or support automation, • Experience working in or alongside BPO or distributed support teams, • Understanding of SLA-based triage workflows, ticket prioritization, and escalation handling, • Exposure to APIs, system logs, or backend-to-UI debugging concepts, • Resolution time, accuracy, and quality of escalated ticket handling, • Depth and clarity of root cause investigations and documentation, • Contribution to L1 enablement and knowledge documentation, • Internal QA scores and peer/stakeholder feedback, • Participation in process improvement and proactive support initiatives, • Thrives in ambiguity and proactively builds clarity, • Focuses on long-term impact over quick wins, • Enables others through systems, not mandates, • Leverages technology and AI to empower people and simplify complexity, • Embraces the challenges and rewards of growing in a scaleup environment About HappyCo Founded in 2011, HappyCo (_) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our _ here! Our HappyCo Culture HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our _! We Offer: • Work from anywhere supported by a flexible company culture, • Opportunity to work for one of the fastest-growing technology companies in the PropTech industry, • Unlimited vacation time, • Generous paid parental leave, • Competitive and equitable pay, • Monthly stipends to support Wellness and Home Office expenses Find out more about our _ here! We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes. A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @ email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility for evenings/weekends based on shifts) We’re hiring a Customer Service Representative (CSR) to handle high-volume customer inquiries and deliver fast, high-quality support across channels. This role is focused on: • Resolving issues quickly, • Managing ticket queues efficiently, • Maintaining strong customer experience You’ll be the frontline voice of the company, ensuring every customer interaction is: • Clear, • Professional, • Resolved, • Handle 50–100 daily tickets via:, • Zendesk, • Freshdesk, • Salesforce Service Cloud, • Respond across:, • Phone, • Email, • Live chat, • Social channels, • Aim for first-contact resolution whenever possible, • Escalate complex issues to Tier 2/technical teams, • Prioritize tickets based on urgency and SLA requirements, • Maintain complete and accurate case notes, • Monitor open tickets to ensure timely resolution, • Keep backlog low and under control, • Communicate with empathy and professionalism, • Ensure customers feel:, • Heard, • Understood, • Supported, • Handle high-volume workloads without compromising quality, • Update internal knowledge base and FAQs, • Create and refine:, • Response templates, • Macros, • Improve resolution speed and consistency, • Capture customer sentiment (CSAT, NPS), • Identify recurring issues and trends, • Share insights with product/support teams, • Work closely with:, • Product, • Engineering, • Operations, • Ensure smooth resolution of complex cases, • Provide feedback to improve systems and workflows, • Follow privacy and compliance standards (GDPR, HIPAA if applicable), • Maintain confidentiality of sensitive customer data, • Ensure quality across all interactions, • You are patient, empathetic, and solution-oriented, • You communicate clearly under pressure, • You can handle high ticket volumes without losing quality, • You are organized and disciplined with follow-ups, • You adapt quickly across tools and workflows, • 1–2 years in:, • Customer support, • Call center, • Service roles, • Experience with ticketing tools like:, • Zendesk, • Freshdesk, • Salesforce Service Cloud, • Strong typing and multitasking ability, • Proficiency in:, • Google Workspace, • Microsoft Office, • Excellent written and verbal English communication, • Multilingual support capability, • Experience in:, • SaaS, • E-commerce, • Healthcare, • Finance, • Familiarity with KPI-driven environments, • Exposure to:, • Chatbots, • AI support tools, • Review and prioritize ticket queue, • Respond to customer inquiries across channels, • Resolve issues or escalate when needed, • Update knowledge base and documentation, • Capture feedback and identify trends, • Clear backlog and ensure SLA compliance In short: You ensure every customer issue is resolved quickly, clearly, and professionally. • First Contact Resolution (FCR), • Average Handle Time (AHT) within SLA, • CSAT / NPS scores (≥ 90% target), • Ticket backlog within SLA limits, • Quality and consistency of responses, • High-volume, structured support environment, • Clear KPIs and performance visibility, • Cross-functional exposure (product, ops, engineering), • Opportunity to grow into senior support or CX roles, • Remote flexibility with defined workflows, • Initial Phone Screen, • Video Interview with Pavago Recruiter, • Practical Task (simulate support tickets), • Client Interview, • Offer & Background Verification If you: • Enjoy helping customers, • Thrive in fast-paced support environments, • Can handle high volume with consistency This role is a strong fit.

Job DescriptionDescription: Sales Consultant High-Ticket Sales. Uncapped Earnings. Real Impact. As a Sales Consultant (Smile Consultant) with Shared Practices Group, you’ll guide patients through life-changing dental implant decisions, often $30K – $50K cases that restore confidence, health, and quality of life.If you’re a driven, consultative sales professional who knows how to build trust, handle objections, and close this is a high-income opportunity with real purpose. What You’ll Do (Sales Responsibilities) • Conduct consultative sales conversations with inbound and outbound leads, • Build trust quickly and guide patients through high-ticket decisions, • Present treatment plans and confidently close sales, Monday - Friday 8am - 5pm, • Overcome objections with empathy and clarity, • Walk patients through financing options, applications, and approvals, • Maintain and manage a sales pipeline in CRM (Salesforce or similar), • Execute consistent follow-up to convert leads into closed deals, • Collaborate with doctors and operations teams to drive revenue Requirements What We’re Looking For • 2+ years of sales experience (inside sales, B2C, or high-ticket preferred), • Proven ability in closing, objection handling, and pipeline management, • Comfortable discussing financing, pricing, and payment options, • Strong communication skills and emotional intelligence, • Self-motivated with a results-driven mindset, • Experience with CRM systems (Salesforce preferred) Preferred (not required): • Healthcare, dental, or elective procedure sales, • High-ticket sales ($10K+), • Financing or lending experienceCompensation, • $55,000 – $65,000 base salary, • Uncapped bonus and commission opportunities, • Successful consultants typically earn $90K – $150K in total compensation, • Medical, dental, and vision insurance, • 401(k), • Paid time off This is a strong fit if you are: • A top-performing sales rep who wants uncapped earnings, • Motivated by both income and impact, • Confident asking for the close and following up consistently, • Comfortable handling emotional, high-value decisions Salary Description$55-$150k Requirements:

Job DescriptionCompany provides device deployment and repair, on-site field service for K-12 school districts, photo enforcement system maintenance, and back-office violation processing. Our teams keep classrooms, campuses, and critical infrastructure running every day. Company supports NYC Department of Education schools across the Bronx with break-fix field service under a national IT services prime. What You'll Do• Own daily ticket triage: review the triage workbook, assign work through the Lead Technician,and keep the queue moving across onsite, pickup, inquiry, and quote ticket flows.• Produce and submit the Daily Productivity Reports and produce the Monthly ProductivityReport on cadence.• Manage the routing of tickets and workflows.• Run the NYC office and warehouse: staffing, coverage, facility needs, and operationaldiscipline.• Manage, coach, and develop the NYC team• Handle client-side operational contacts day to day; escalate commercial issues to corporateleadership with clear context.• Monitor engagement capacity and quality against contract expectations; flag risks early.What You'll Bring• Experience managing field service, IT deployment, or comparable operations.• Demonstrated client-facing reporting rigor - you have owned daily/monthly deliverables to ademanding customer.• Strong working command of Excel/Google Sheets and ticketing systems; comfortable runningoperations from a workbook.• Calm triage judgment: you can prioritize a full queue, rebalance a roster, and communicatechanges clearly.• Experience in K-12, public-sector, or other compliance-heavy environments preferred

Welcome to Digital Direction, your source for Managed Telecom Solutions. We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team. Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services. Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers. Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy. Principal Duties and Responsibilities: Minimum of 7+ years Telecommunications experience. Role requires Project Management of large global enterprise MPLS, SIP, UcaaS, TEM, and Cloud. Candidate needs to have very strong organizational skills and high attention to detail. Proficient knowledge in voice & data services. Ability to follow direction and independently accomplish a task in a timely manner. Must have superior skills in communication and issue resolution. Review of Overall Responsibilities: • Responsible and accountable for delivering medium to large projects on-time, on-budget, and meeting functional and quality specifications., • Uses approved processes, templates, and tools to execute project delivery and receives waivers for acceptable exceptions., • Experience with large international telecom initiatives involving multiple technologies, stake holders and business processes to align to a business benefit., • Forecasts, manages, and reports on project financials, planned and actual project schedule, and resources utilization. Understands basic revenues models and cost to completion projections making decisions accordingly., • Uses established scheduling techniques to derive the project schedules, identifies the critical path and potential risks. Effectively applying the scheduling standards and enforcing them with the project teams., • Identifies resources needed to complete work and collaborates with resource manager(s) to assemble appropriate skills/teams and resources., • Manages Issues, risks, and changes using appropriate and agreed upon processes., • Understands and communicates impact of organizational process changes., • Known for you attention to detail- to the point that other people notice., • Facilitates Project Reviews and provides information for audits, status reports, and Executive review meetings., • Good at finding resolution and catching client needs before they have to ask., • Leads Project Team to maintain project work plans and draft required deliverables. Review of Daily Responsibilities: Assist the internal Sales and Operations groups, as needed. Review of Qualifications: 7+ years working in Telecommunications related field. Must have excellent customer service skills and interpersonal skills. Must have working knowledge of PC and applications. Must have advanced level skills in MS Office. Ability to work under pressure and to multi-task Proactive, self-motivated and determined attitude. PMP certification an added plus. This job can be performed remotely with the understanding that the remote employee may be asked to attend in-person meetings and/or events with reasonable notice.

Company Overview: Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry’s most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management. MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions. Position Summary: This position serves as the primary point of contact and liaison for clients, supporting them throughout the client journey from implementation through production. Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients realize measurable value from our products and services. The Client Success team provides effective analytical support and proactive recommendations to support data-driven decisions. Client Success Managers must have a strong understanding of the healthcare industry, emerging trends, and healthcare data. They must be able to work with a variety of healthcare data sources, interpret results, and translate analytic outputs into clear, actionable insights that drive client value. To meet client needs, Client Success Managers are experts in navigating our MedInsight platform and applications, as well as our enterprise tools, and are comfortable working in a cloud-based environment. Primary Responsibilities: Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels agreements are met. Client Success Managers collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from their MedInsight investment. Client Success Managers work closely with our client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes. While some work maybe performed offshore, client communication is managed in the U.S., so strong communication skills with both clients and internal team members is essential. Preferred Skills and Experience: • Bachelor’s degree in related field or equivalent work experience. 5+ years of experience in data analytics, health care, or related field, • Experience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution, • Partner cross‑functionally to drive adoption, satisfaction and growth, • Identify opportunities to improve client outcomes or business impact, • Ability to learn and navigate a variety of technical tools to review and analyze client data, • Ability to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions, • Ability to analyze data and develop client-facing deliverables that are informative, clear, and easy to use, • Ability to ensure data quality, integrity, and security across all data sources and platforms, • Experience with problem-solving and with the ability to work independently and as part of a team, • Experience with Databricks and cloud platforms, particularly Microsoft Azure, • Prior exposure to healthcare payer or ACO data, • Prior exposure to EHR systems, clinical data, and claims data, • Strong communication skills (written and verbal), • Team player with excellent interpersonal skills Additional Skills (Nice to Have): • Familiarity with project management software ex. Azure DevOps, Jira, • Exposure to Python, R, SQL, or other programming languages This position may also perform other related or unrelated duties as assigned by your supervisors, or as may be required to meet project team goals and objectives. Some limited travel may be required. Location This role is ideally based in Seattle, Washington, but remote work within the United States will be considered. The expected application deadline for this job is June 30, 2026. Compensation The overall salary range for this role is $78,800 - $145,130. For candidates residing in: • Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $90,620 - 145,130., • All other locations the salary range is $78,800 - $126,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. What Makes this a Great Opportunity? • Join an innovative, high growth company with a solid industry track record, • Bring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions, • Enjoy significant visibility in your work and be recognized for your wins, • Work for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career Benefits We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include: • Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners, • Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges, • 401(k) Plan – Includes a company matching program and profit-sharing contributions., • Discretionary Bonus Program – Recognizing employee contributions, • Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses, • Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis, • Holidays – A minimum of 10 paid holidays per year, • Family Building Benefits – Includes adoption and fertility assistance, • Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria, • Life Insurance & AD&D – 100% of premiums covered by Milliman, • Short-Term and Long-Term Disability – Fully paid by Milliman Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. #LI-SM1

ACCOUNT DIRECTOR, INSURANCE needed at one of our Agentic AI STARTUP clients!!! Hybrid 3 - 4 times per week in NYC only. Base $170k - $195k and OTE $280k - $320k plus EQUITY. The ideal candidate will have 8 - 12 years of experience in a farmer sales capacity and working knowledge of large insurance institutions, with at least some AI fluency. Major bonus if you have a career that started in consulting, insurance, or operations and moved into technology go-to-market. Startup experience also a major plus. Our client is the agentic workforce for regulated finance. They build AI agents trained on how a specific firm actually works — its operating logic, its edge cases, its regulatory framework — that run inside the client's own cloud and governance boundary. Every agent they build belongs to the client: their cloud, their model, their IP. Outputs are auditable, traceable, and reversible. They help leading institutions rethink critical workflows across insurance, private credit, private equity, and commercial lending. In insurance specifically, that means advisory, claims, financial planning, and the investment office. The Role: Own a set of business-unit relationships inside one of the firm's largest insurance clients, and grow them. This is a quota-carrying seat. You work alongside the Senior Client Partner, who owns the firmwide relationship and the executive sponsorship. Your job is the layer underneath: the divisional leaders, the operating executives, and the people who actually run the workflows they are rebuilding. You find the next problem worth solving, scope it, price it, and get it funded. This is not a customer success role. No renewal calendar, no health-score dashboard, no ticket queue. You carry a number and you build the business case that supports it. Be clear-eyed about what this is. You are an individual contributor. You build the QBR deck yourself, sit through the InfoSec review yourself, and keep the CRM current yourself. They are building the Client Partner function now, and early people there shape it. You will work directly with the Head of Delivery, theCTO, forward-deployed engineers, and insurance-domain experts who scope and build what you sell. Account Executives hunt net-new institutions; growth inside this client is yours. How the commercial model works: They sell a one-time solution build, a platform fee, and recurring maintenance, on multi-year terms. No seat count. No rate card. Pricing is set deal by deal against what the workflow is worth to the client. Expansion here is not selling more licenses. It is finding a workflow inside a business unit that is broken and expensive, scoping it with engineering against real capacity constraints, pricing it from first principles, and getting it funded. Their delivery organization is finite, and demand for it is contested across every account they have. The people who succeed here treat capacity as a shared constraint and bring delivery in before committing to a client. The ones who fail sell first and tell delivery after. What you will own: • Divisional relationships. Become the person operating leaders call when something is broken, not the person they call back after a QBR invite., • A number. Own expansion within your business units and build a roadmap against it., • Discovery. Get underneath stated requirements to the actual workflow, the exception paths, and what the current process costs., • The business case. Quantify value in the client's own metrics. Connect every initiative to a number their finance team will accept., • Realized value. Track what was committed against what was delivered, in the client's numbers, and raise it with them yourself when the gap goes the wrong way. This is what makes a QBR worth attending., • Quarterly business reviews. Run them so executives find them useful. They do not have a QBR program today; you will help build it., • Deal navigation. Move initiatives through model risk, third-party risk, InfoSec, legal, and procurement without losing momentum., • Delivery partnership. Sequence what gets committed, staged, or declined against real engineering capacity. What success looks like: 90 days: You know your business units three levels deep, not just your champions. You have quantified what they have already delivered, in their metrics. You have named the real expansion opportunities and killed the ones that are not. 6 months: At least one new workflow scoped, priced, and funded. A QBR your executives attend without being chased. 12 months: Multiple funded initiatives across your business units, and relationships that do not depend on the Senior Client Partner being in the room. Requirements: Must have: • Insurance credibility. Working knowledge of insurance, or a comparable regulated institution. You understand the operating model, the economics, and what compliance and model risk do to a timeline., • A number you have personally carried. Not a firm-level result. A target you owned, and a quarter you missed that you can discuss honestly., • Account growth in a complex environment. You have grown an enterprise relationship where the buying committee was the hard part, not the product., • Executive presence. You can hold a room of senior operating leaders in 30 minutes and be worth their time., • Builder appetite. Comfortable with no finished playbook, no rate card, and no QBR template waiting for you. Strongly preferred: • 8 to 12 years in insurance, financial services, consulting, or enterprise technology sold into financial institutions, • A career that started in consulting, insurance, or operations and moved into technology go-to-market, • Enough fluency in AI architecture, security, and governance to be credible with technology and risk leaders — this is not an engineering role, • Experience building ROI narratives for transformation programs, • Early-stage or high-growth company experience Probably not a fit if: Every relationship you have grown came with a well-known brand behind you. Your expansion experience is seats, licenses, or consumption. You manage a wide book of accounts rather than going deep in a few. You treat delivery as an internal vendor that receives requirements. Interview Process: Three to four conversations, roughly three weeks, including a working session: you bring a business case for a workflow you would go after inside a large insurer of your choosing — who the buyer is, what it costs them today, and how you would get it funded.

About Trade With the Pros: At Trade With the Pros, a subsidiary of T3 Live, we redefine the trading experience with our unparalleled approach. What sets us apart is our unwavering commitment to empowering our students with the knowledge and skills needed to navigate the financial markets successfully. Our educational programs go beyond theory and provide our students with practical, hands-on learning opportunities. Students learn directly from experienced traders who have a deep understanding of the markets. Their insights, strategies, and real-world experiences help students gain confidence and develop the expertise required for long-term success. Job Description: We are seeking a service-driven and highly organized Student Account Representative to own the student account and support experience end to end. This role is responsible for the full support ticket queue, student payment and account operations, enrollment agreement and payment plan questions, CRM data integrity, and proactive outreach to keep student accounts current and students on track. The ideal candidate pairs strong customer service instincts and a real technical comfort. You will move between a CRM, payment platforms, third-party servicers, and our proprietary student portal, troubleshooting as you go. This position carries meaningful ownership from day one, including building the processes and playbooks the function will scale on, with the opportunity to grow into leading a team. Job Description: • Own the student support experience end to end, including accounts, payments, portal access, records, and general questions., • Manage the support ticket queue from intake through resolution, prioritizing across competing demands., • Resolve student-facing tech and access issues, including logins, portal access, contact updates, data-sync problems between systems, and first-line platform troubleshooting., • Field enrollment agreement and payment plan questions, explaining terms clearly and keeping student commitments and records aligned., • Run payment operations, including ACH enrollment, declined and failed payments, down-payment follow-ups, and account holds., • Manage merchant documentation, card network submissions, and tracking to resolution., • Maintain data integrity in HubSpot, including clean records, accurate deal and contact data, and troubleshooting within the CRM., • Identify gaps in process, systems, and student experience, and drive the fixes with leadership backing on larger initiatives., • Build repeatable, documented processes so the function can scale, and help hire, train, and lead as the team grows. Qualifications: • Four or more years in customer service, account management, or customer success, with a track record of owning outcomes rather than completing tasks., • Strong customer service skills with a retention and past-due conversations and asking for the commitment., • Ability to read an enrollment agreement or payment plan and explain the terms to a student clearly and accurately., • Experience with navigating CRMs and troubleshooting within it., • Technical competency and fast learning across Google Workspace and payment platforms (ACH/EFT, card processing), with the ability to work through basic technical issues independently., • Strong written and verbal communication skills, with a warm, professional, and steady presence in difficult conversations., • Excellent prioritization and organizational skills across tickets, payments, disputes, outreach, and process work., • Detail-oriented documentation habits and sound judgment on when to resolve versus when to escalate., • Prior team lead or mentoring experience, or readiness to grow into leading a small team, is a plus. Benefits: • Competitive salary and comprehensive benefits package, including health, dental, and vision insurance., • Opportunities for professional development and career advancement., • Collaborative team environment with the opportunity to make a measurable impact on the company’s growth. How to Apply: Please submit your resume and a cover letter. We are excited to hear from you!