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Job DescriptionSr. HVAC Technician Heating and cooling only work when systems are designed, built, and proven in the field. This role keeps that promise: you diagnose complex HVAC equipment, close the gap between design intent and real performance, and raise the standard for every unit that leaves the floor. The people who depend on reliable climate control feel the difference when you get it right. Performance Objectives • Restore failed or underperforming heating, ventilation, and refrigeration systems to specified capacity, efficiency, and safety within agreed response times., • Complete commissioning and start-up so new and modified equipment meets design airflow, temperature, pressure, and control setpoints on first acceptance., • Cut repeat callbacks by finding root cause—not symptoms—and documenting the fix so the same failure does not return., • Execute preventive maintenance plans that hold uptime and energy performance to target across assigned equipment., • Translate field findings into clear recommendations that improve product design, installation practice, and service procedures., • Lead complex jobs safely, including refrigerant handling, electrical troubleshooting, and coordination with installers and controls specialists., • Train junior technicians so they can diagnose common faults independently within their first season.Environment & Resources You work with design, production, and field service on equipment from concept through installed performance. Tools include standard HVAC instruments, manufacturer diagnostics, and service documentation. You report to the service or technical lead, set daily priorities with operations, and have authority to stop unsafe work. Parts, test equipment, and technical support are provided for jobs in scope. Essential Qualifications • Proven record diagnosing and repairing commercial or light-industrial HVAC and refrigeration systems to a measurable performance standard., • Current credentials required for refrigerant handling and electrical work in the jurisdictions you will serve., • Ability to read mechanical, electrical, and controls drawings and verify that installed systems match them., • Hands-on experience with airflow, hydronic, and refrigeration measurements, plus clear written service reports., • Demonstrated safe work on live equipment, including lockout, pressure systems, and working at height when required., • Experience guiding less experienced technicians on diagnosis and safe procedure.Role Selling Points, • Work spans design, production, and installed performance—not ticket-chasing alone., • Your field evidence changes how equipment is built and supported., • Early-stage team where senior technical judgment is visible and used., • Breadth across heating, ventilation, air conditioning, and refrigeration rather than a single product line.Call to Action If you can prove systems perform—and teach others to do the same—apply with examples of the hardest faults you closed and the results you delivered.

JOB DESCRIPTION: Business Support Center Rep/_ Schedule: • Shift will be either 8:00 AM–4:00 PM or 11:00 AM–7:00 PM., • November - December, 2026: Remote, • January - February, 2027: 100% onsite, • March 2027 onward: Likely remote again, • Overall, the role is hybrid, so flexibility to work onsite is required when needed. Go-Live Schedule: • Must be available to work December 31st & January 1st., • Also required to work Saturday, January 2nd, Sunday, January 3rd, Saturday, January 9th, and Sunday, January 10th., • Outside of these dates, the normal schedule is Monday - Friday. Summary: Responsible for Tier 1 support for employee inquiries received via multiple sources (telephone, e-mail, direct interaction, etc.), providing a high level of customer service to Client employees focused on First Touch Resolution. Develop a working knowledge of general HR programs, policies, procedures, and guidelines supporting the HR function. Responsible for issue identification, case management initiation, issue resolution, and when needed, escalation to appropriate Tier 2 support. Responsibilities: • Support transactions, user inquiries, and ticket resolution related to the Workday ERP implementation and existing Workday HCM platform., • Provide timely and accurate support through calls, service requests, and case management processes., • Partner with stakeholders across HR, Finance, IT, Supply Chain, Research and other business functions to troubleshoot issues and support business processes., • Assist with system adoption, process improvements, and end-user support activities to ensure successful ERP and HCM operations. Tier 1 Support and Resolution: • Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center-to include general inquiries, feedback, or notification of incidents using call scripts and knowledge base to provide appropriate responses., • Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in the use of direct access tools and the HR knowledge base., • Use computerized systems for tracking, information gathering, and/or troubleshooting pertaining to each inquiry., • Document issues and identify appropriate actions to resolve inquiries., • Obtain supervisory input to resolve new types of problems., • Give periodic status reports in written and verbal formats., • Professionally handle all inbound/outbound inquiries., • Place out-bound calls to assist with follow-up requirements., • Problem resolution., • Provide superior customer service to the employees and managers., • Contribute to a high-caliber service environment by ensuring the timeliness of customer responses and ensuring transactions are processed in a consistently accurate and timely manner., • HR Operations and Transaction Support:, • Responsible for day-to-day operational support for key HR business processes and applications related to Recruiting, Employee/Manager Self-service transactions, Absence, Performance Management, Benefits, Payroll, Finance, and Compensation., • Process Workday transactions for occasional concierge service., • Perform proactive outbound follow-up communications, as necessary., • Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems., • Collaborate with HR Business Partners and Managers on low complexity issues., • Train New HR Resource Center Representatives. HR Knowledge Base Content: • Support Development of HR Knowledge base content., • Stay current on all new & upcoming System functionality; Policy and Procedure, Regulatory and Compliance changes for the purpose of informing business and resource center., • Partner with HR Business partners and Center of Expertise to understand all new and existing policies. Projects and Process Improvement: • Provide continuous feedback to manager about trends, processes, and opportunities for improvement., • Identify and recommend process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility., • Assist with testing of enhancements to key HR applications and related processes; ensuring system enhancements are thoroughly tested; assess impacts to employees, managers, and/or HR. Required Skills & Experience: • Customer Service experience, Finance and/or Supply Chain and/or aptitude, • HS Diploma/GED required, • Associate's Degree or Certified Vocational Training in HR or Communication Preferred., • -2+ years of experience in a Business Environment Preferred

Optomi, in partnership with a leading healthcare organization, is seeking an IT Manager to fulfill a contract-to-hire opportunity with a client based in Long Island, NY. This individual will serve as the local technology leader and trusted partner between practice leadership, managed service providers (MSPs), technology vendors, and the broader enterprise IT organization. This is an excellent opportunity for an experienced IT professional who has built a strong technical foundation and is ready to take greater ownership of IT operations, service delivery, vendor management, and technology strategy. The IT Manager will be responsible for maintaining a stable and secure technology environment while supporting a major enterprise integration initiative as the practices transition from locally managed technology environments onto standardized enterprise network, infrastructure, security, identity, and endpoint platforms. This is not a hands-off management position. The ideal candidate will be comfortable setting priorities, managing technology partners, and holding vendors accountable while remaining technically capable of rolling up their sleeves when needed. What the Right Professional Will Enjoy! • Serving as the primary technology leader and trusted IT partner for a multi-site physician practice environment, • Playing a key role in a large-scale enterprise network and technology integration, • Working closely with enterprise infrastructure, networking, cybersecurity, and shared-services teams, • Managing and providing direction to MSPs and technology vendors while holding partners accountable for service quality and operational outcomes, • Helping modernize and stabilize an environment transitioning from locally managed technology to standardized enterprise platforms, • Supporting the migration and consolidation of networking, endpoints, security platforms, Active Directory, Microsoft environments, and local infrastructure, • Remaining close enough to the technology to troubleshoot, assess issues, and provide hands-on support when necessary, • Working directly with practice leadership to understand operational priorities and translate them into technology solutions, • Helping establish stronger IT service management, monitoring, governance, and operational processes, • Contributing to an evolving IT operating model with the potential to support broader geographic responsibilities over time Apply Today If Your Background Includes: • Experience as an IT Manager, IT Operations Manager, Infrastructure Manager, Regional IT Manager, or similar technology leadership role, • Experience supporting IT operations within healthcare, physician practices, ambulatory care, outpatient environments, or other clinical settings, • Strong understanding of IT infrastructure, including networking, endpoints, Microsoft technologies, Active Directory, security, and local infrastructure, • Experience supporting multiple physical locations, clinics, offices, or other distributed environments, • Experience managing MSPs, technology vendors, service providers, and technical escalations, • Strong understanding of IT service management, incident management, service delivery, ticketing, SLAs, monitoring, and operational support, • Experience participating in network migrations, infrastructure integrations, M&A technology integrations, site migrations, or enterprise technology consolidation, • Understanding of healthcare technology environments, HIPAA, and the operational requirements of physician practices, • Experience with EHR/EMR, practice management systems, medical imaging, or other clinical technology is highly preferred, • Technical depth in at least one infrastructure discipline such as networking, systems, Microsoft technologies, identity, security, or endpoint management, • Ability to understand business and clinical priorities and translate them into actionable technology priorities, • Ability and willingness to provide hands-on technical support and troubleshooting when needed, • Strong communication and stakeholder-management skills with the ability to work effectively with practice leaders, enterprise technology teams, MSPs, and vendors, • Ability to operate effectively within a large corporate technology organization while maintaining a strong focus on local practice needs RESPONSIBILITIES: • Lead day-to-day IT operations and technology service delivery across multiple physician practice locations in the Long Island area, • Serve as the primary liaison between local practice leadership, enterprise IT teams, MSPs, and third-party technology vendors, • Establish technology priorities based on operational needs, cybersecurity requirements, infrastructure health, and enterprise standards, • Manage MSP performance, escalations, service levels, ticket trends, and overall quality of technology support, • Ensure critical clinical and business technology remains stable, monitored, secure, and available, • Support a full network and technology integration of the physician practices into a centralized enterprise environment, • Coordinate and support migrations involving networking, firewalls, endpoints, security platforms, Active Directory, Microsoft environments, and local infrastructure, • Partner with enterprise networking, infrastructure, cybersecurity, and shared-services teams throughout integration and modernization initiatives, • Provide local testing, validation, troubleshooting, and implementation support during technology deployments and migrations, • Help ensure enterprise technology changes are successfully implemented without disrupting clinical or business operations, • Support the migration of local infrastructure into approved data center or cloud environments where appropriate, • Coordinate support for medical imaging equipment and other specialized clinical technology that must remain within the local practice environment, • Identify infrastructure vulnerabilities, capacity issues, monitoring gaps, and operational risks before they result in business or clinical disruption, • Contribute to technology planning and budgeting with practice leadership while aligning future investments with enterprise standards, • Drive adoption of ITSM processes, governance, controls, incident management, and enterprise technology standards, • Provide hands-on technical leadership and individual contribution within areas of technical expertise when necessary, • Help transition historically decentralized technology operations toward a consistent, scalable, enterprise-managed model

We’re looking for a Technical Team Lead to lead a growing support team in a fast-paced SaaS environment. This role blends hands-on technical support with people leadership, ensuring high-quality customer experiences while scaling support operations. You’ll act as the escalation point for complex issues, coach and develop support engineers, and partner closely with Engineering, Product, and Customer Success. What You’ll Do • Lead and mentor a team of Technical Support Engineers (L1–L3), • Own escalations and resolve complex technical issues, • Monitor SLAs, ticket queues, and support KPIs (FRT, MTTR, CSAT), • Improve support processes, workflows, and documentation, • Collaborate with Engineering on bugs, fixes, and releases, • Ensure consistent, high-quality customer communication, • Support onboarding and training of new team members, • Identify recurring issues and drive root-cause solutions What We’re Looking For • 8+ years in Technical Support or Support Engineering, • 5+ year in a Team Lead, Senior, or Escalation role, • Strong troubleshooting skills (applications, APIs, databases, logs), • Experience with ticketing systems (Zendesk, Jira, Freshdesk, etc.), • Ability to communicate technical issues to non-technical users, • Calm under pressure with strong ownership mindset, • SaaS or enterprise software experience preferred Nice to Have • SQL or scripting experience, • Experience supporting enterprise or B2B customers, • Knowledge of ITIL or structured support frameworks, • Hospitality, security, or operations software exposure Why Join Us • Lead a team that supports enterprise-level customers, • High impact role with visibility across Product and Engineering, • Opportunity to shape processes as the company scales, • Competitive compensation + growth path into Support Management

About the Role Ring Concierge is a rapidly growing fine jewelry company specializing in engagement rings and fine jewelry. We are looking for a Customer Care Manager to lead the day-to-day execution of our Customer Care function, manage our external Customer Care team, and keep every customer interaction aligned with the Ring Concierge brand and service standards. The ideal candidate is an experienced customer service professional who is highly organized, solutions-oriented, and comfortable balancing vendor management, customer escalations, reporting, and process improvement in a fast-paced environment. Responsibilities Vendor Management • Own the relationship with our external Customer Care vendor, managing day-to-day performance, coaching, and accountability to our service standards and KPIs, • Act as the first line of escalation for complex customer situations, determining appropriate resolutions before looping in senior leadership or other internal teams, • Serve as the voice and brand expert for the team so every customer communication reflects our tone, policies, and product knowledge, • Manage team scheduling and coverage based on ticket volume, launches, promotions, holidays, and peak periods, and proactively adjust for coverage gaps Customer Care Policy & Standards • Define and maintain Customer Care policies (returns, exchanges, repairs, warranty, etc.) and train the team on how to apply and hold them with customers., • Maintain a high level of product and policy knowledge and keep the team current on important business updates, • Identify recurring customer issues and feedback trends and recommend process, policy, or operational improvements Training, Quality, and Reporting • Develop, maintain, and continuously improve Customer Care SOPs, macros, training materials, and internal resources., • Lead ongoing training on new policies, products, promotions, systems, and processes, • Regularly audit customer interactions across Gorgias, including email, chat, phone, and other channels, and provide actionable feedback to improve quality and consistency, • Monitor Customer Care KPIs, service levels, ticket volume, response and resolution times, and escalation trends, and prepare regular performance reporting, • Support development of AI-powered Customer Care tools so automated responses reflect our voice, policies, and service standards Cross-Functional and Operational Support • Partner closely with Operations, Retail, E-commerce, Merchandising, Bridal, and other internal teams to keep the Customer Care team informed and aligned., • Manage custom order support including CADs/renderings and appraisals, keeping customers informed at each stage, • Partner with our warehouse and shipping/insurance partners on client-related inquiries and claims, including missing shipments, item discrepancies, return-to-sender packages, return escalations, and filed claims, • Provide additional hands-on Customer Care support during high-volume periods when needed About You • Strong communicator who sets clear expectations and holds an external partner accountable to service standards, • Confident handling complex customer situations and determining appropriate resolutions, • Highly organized and process-oriented, comfortable managing multiple priorities in a fast-paced environment, • Comfortable working independently while managing an outsourced team, knowing when to escalate and align with management, • Collaborative across departments and adaptable as priorities, products, and policies evolve Requirements • 5+ years of experience in Customer Care within a jewelry company required, • Previous experience managing, coaching, or providing day-to-day oversight of a Customer Care team, including outsourced or vendor-managed teams, • Experience with customer service platforms such as Gorgias or similar ticketing systems, • Experience with Shopify and other e-commerce platforms is a plus, • Strong proficiency in Excel/Google Sheets, Microsoft Office, and Google Workspace, • Experience creating reporting, SOPs, training materials, and quality assurance processes, • Bachelor's Degree preferred Details • Full-time role located in NYC, requiring 4 days per week in office, • Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (with the possibility of weekends during busy season or sales), • Must be available to provide evening, weekend, and holiday coverage during peak periods, including major promotions, launches, and the holiday season, • Health, Vision & Dental Insurance for full-time employees, • Generous employee discounts on our fine jewelry, • Paid time off, Summer Fridays, and an extra allowance of 3 days annually for religious observances, • Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $90,000+

Company Profile: AppCard Inc. is a technology and marketing company headquartered in Manhattan, NY. Appcard has a powerful marketing tool that leverages data acquired at the point of sale (POS) via an advanced rewards program to create advanced retargeting campaigns that help businesses increase their bottom line. AppCard is unique in the loyalty space due to its patented technology which allows businesses to capture shopper identity and item level data in realtime from purchases made in store and online. The benefit of this is two fold: consumers benefit by receiving offers, incentives and coupons. Through a shopper’s interactions with the former AppCard’s platform records and learns shopper behavior and gives grocers the ability to make their data actionable to increase average basket size and systematically increase repeat purchases. About the role: AppCard is looking for a System Engineer to provide first and second-line support to our customers. If you are a hands-on operations expert, experienced in product operations and customer support, and eager to deepen your technical expertise in IoT and cloud infrastructure, we’d love to hear from you! We are seeking a highly skilled System Engineer who thrives in a dynamic environment, enjoys problem-solving, and is committed to delivering exceptional technical support. • This position requires off hour support and weekends Responsibilities • Diagnose and troubleshoot technical issues, including Linux-based systems, databases, and network configurations, • Serve as the primary technical contact for customer support, delivering Level 1-3 troubleshooting and resolution, • Ability to think beyond the ticket — understanding business impact and contributing to operational improvements, • Prioritize and manage several open issues at one time, • Collaborate with internal teams to document best practices and enhance the knowledge base for both internal and external use, • Follow up with clients to ensure their IT systems are fully functional after troubleshooting, • Document technical knowledge in the form of notes and manuals, • Maintain excellent client relationships, ensuring a first-class customer experience Requirements • Bachelor’s degree in Computer Science, Information Technology, or a related field, • Strong Linux administration skills, with experience in mission-critical applications, • Experience and knowledge of system performance-monitoring tools, • Networking knowledge: Load balancers, firewalls, VPN’s, TCP/IP – troubleshooting, performance tuning, • Passion for learning new technologies and tools in a fast-evolving environment, • Basic database knowledge (SQL querying and troubleshooting), • Experience with AWS Cloud Service Infrastructure, • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role, • Excellent communication and problem-solving skills with a customer-first mindset, • Highly motivated, organized, and able to handle multiple priorities effectively This role is full-time from our NYC office Applicants must be authorized to work in the U.S. This position is not eligible for employer visa sponsorship."

We are seeking a highly organized, professional and proactive Studio Coordinator with luxury or hospitality experience to oversee the day-to-day operations of our SoHo studio. This role requires a dynamic individual who prsents professionally at all times, is proactive, a problem solver, self-starter, dedicated to excellence, understands the complex dynamics of managing a studio and partnership with an engaged operations team. This person will understand the importance of building strong partnerships with the RW Studio team, and all vendors that come into the space. This person will excel at ensuring we are maintaining the highest standards in the studio, both visually and operationally, and will go above and beyond to ensure operational excellence within a luxury space. STUDIO MANAGEMENT: • Studio Opening & Closing tasks: Resetting the studio at the beginning and end of each day: Lights, Shades, Trash & Recycling, etc., • Managing Phone & Voicemail: Answering calls, forwarding calls, taking messages or distributing messages accordingly in a timely manner. Checking studio voicemail/Email daily and distribute messages accordingly., • Greeting & tending to all incoming guests with the upmost hospitality. Greeting all visitors, clients & vendors with a pleasant, professional & hospitable demeanor., • Maintaining a consistently clean & well kept studio space – Organizing and maintaining the physical appearance of the space, organization of the libraries and scheduling of materials archiving, etc., • Maintaining kitchen areas, ensuring that the spaces remain neat, clean, well stocked and orderly. This includes: restocking snacks, coffee, etc. throughout the day, emptying trash bins, starting the dishwasher at the end of the day, etc., • Package/delivery distribution and management in a timely manner. Tracking all packages for the Founders., • Manage/Assist staff with all shipping needs and messenger service processes and setup., • Manage storage and archival organization quarterly and coordinate with staff on inactive projects. materials. This includes organization and management of office project flat files and materials library., • Restock office supplies in material library and front office closet., • Help to maintain office contact lists and vendor communication., • Coordination and support of all staff-related travel - Domestic and International. This includes all bookings with the travel agent, creating itineraries for the staff, and saving all receipts in designated shared folders., • Help to manage the overall office calendar– Scheduling Meetings, managing the scheduling of any outside parties coming into the office, etc., • Assistance with staff meeting preparation, which entails updating the meeting agendas, help setting up meeting rooms with necessary tools and IT capabilities, and assembly of materials for off-site meetings., • Preparation for client meetings as it relates to office cleanliness, client meeting meals and presentations, and operations setup in advance of meetings. Flower arrangements when necessary., • Assist Operations Director with preparation for Founders’ meetings. (When OD is absent, this is your responsibility)., • Support in planning all office lunches, outings and special trips or events for the staff., • Managing office/kitchen/bathroom/cleaning storage supplies – source, order and replenishment. Weekly walkthrough, report of supplies, and maintaining approvals as it relates to office budgets., • Ad Hoc projects as needed included but not limited to assisting Operations Director with Principals’ personal tasks etc. ADMINISTRATIVE: • Amex Tracking – When the files are sent from AP Department, complete within 3 days and send to Operations Director to review., • Staff Birthdays – Discuss any upcoming birthdays with the Ops team, 1 week prior and arrange staff gifts. Notify the Principals of upcoming staff birthdays and check if there are any special messages/gift directions., • Managing the delivery of meeting materials, paperwork and all documentation that need to be delivered to the Principals by set deadlines; properly enveloped & labeled according to set standards, • Other ad hoc responsibilities as needed. IT: • Support management of all remote laptops and associated hardware/software needed by the staff for travel and off-site presentations., • Printer and plotter maintenance and follow up with vendors for repairs and supplies needed., • SC: puts in ticket and confirms receipt, schedules technician to come, • OD: oversee and made aware when there’s a printer issue, • Work with Management and IT Support to ensure all new employees are properly setup and assist with the onboarding process., • Other Responsibilities as needed. FOUNDERS: • Help maintain cleanliness and organization of Founder office spaces, • Assist Operations Director with all calls, packages, and outgoing items for both Founders, • Prioritizing all Founder requests with urgency within the same day or within a clear project deadline, • Manage package tracker for Founders – keep logs for incomings/outgoings., • Manage location tracker for Founders – confirm monthly days each month., • Weekly assistance with project-related samples for Founder review from RW or GUILD, etc., • Assist Operations Director with any personal tasks and projects for the Founders., • Other Responsibilities as needed. PRESS: • Assist with Roman and Williams press requests on an as needed basis, as directed by Communications. This would include gathering or managing the use of RW collateral, such as firm and brand documents, project images, and/or information required to submit for press., • Assist Communication Manager with organizing/updating marketing server files on an as needed basis, which includes filing all press requests and articles, as well as assisting with upkeep and content on the website. REPORTING: • Sending Friday reports to Operations Director with updates on pending tasks across multiple categories:, • Studio, • IT, • Founders, • Travel, • Ops, • Long-term Projects ROLE REQUIREMENTS: • Minimum of 3-5 years of office management or related experience preferred, • Previous hospitality experience preferred, • Tech savvy: MS Suite, Amazon Work Space, Adobe suite, • Knowledge of NYC/ City savvy, • Ability to run errands outside of studio, • Nimble and eagerness to help with tasks in multiple RW locations related to Operations, • Strong communication skills; written and verbal KEY SOFT SKILLS: • Consistently presentable: Professional appearance; business chic attire required, • Hospitable and professional demeanor, • Proactivity, • Strategic thinking, • Solutions Oriented, • Time management, • Attention to detail, • Customer/client service, • Punctuality during business hours (communication to Director of Ops & Head of People), • Thorough and engaging verbal communication

Title: Senior IT Engineer, Deputy to Head of IT Location: New York City, NY (Mid-town Manhattan) / Onsite 3-6 month Contract to hire / This is a full-time role Competitive Salary + Bonus + Benefits Location Requirement Candidates MUST currently reside in the New York City metropolitan area and be able to commute to the designated office location. Candidates in other states will not be considered. No vendors. We work directly with the candidates. Overview • We are looking for a Senior Level, hands-on IT generalist to serve as the right hand to the Head of IT. This is the second most senior seat in the department and the person will be expected to carry real weight from day one., • The role covers the full breadth of IT operations rather than a narrow specialty, and the person will regularly work directly with the executive team, so comfort operating with executive presence matters as much as the technical skill set., • We run lean and moves fast. This person needs to be able to troubleshoot and make decisions independently, understand the security posture well enough to make sound calls on the fly, and not need to escalate every issue., • Third-party vendors are in place to go deep on network, security, and AV when needed, so this is not a specialist role in those areas, but the person still needs enough working knowledge to configure and support the environment day to day. Key Responsibilities • Serve as the most senior IT team member apart from the Head of IT, owning complex troubleshooting and escalations end to end., • Own day-to-day administration of the Microsoft stack — Microsoft 365, Azure, and especially Windows Intune, which the team relies on heavily for deployment and device management., • Administer Entra ID (Azure AD), including leading the technical work to retire Duo and standardize on MFA within Entra ID., • Maintain working knowledge of AV, networking, and security fundamentals — enough to configure the environment and handle routine requests directly, escalating to specialist vendor partners only for deep expertise., • Provide direct, white-glove support to the executive team — comfortable going to an executive's desk, diagnosing the issue, and resolving it on the spot rather than routing it through a standard ticket queue., • Exercise independent judgment to troubleshoot and solve problems quickly, applying company security policy as the first filter on every decision — without escalating every minor issue to the Head of IT., • Act as the hands-on mentor for two full-time IT staff, developing their skills (particularly on Intune) beyond their current entry-level exposure. Required Qualifications • 10+ years experience - Senior-level, hands-on enterprise IT experience with demonstrated ownership, • Deep, hands-on fluency with the Microsoft Stack: Microsoft 365, Azure, and especially Windows Intune for endpoint deployment and management., • Strong working knowledge of Entra ID (Azure AD), including MFA administration; experience migrating or standardizing an MFA solution is a strong plus., • Proven ability to troubleshoot and resolve issues independently and quickly, exercising judgment consistent with established security policy., • Executive-facing presence and communication skills — polished, calm under pressure, and comfortable being the face of IT to senior leadership and the C-suite., • Working (not necessarily expert) knowledge of networking, AV, and security fundamentals, sufficient to configure the environment and handle routine work independently., • Experience in a similar industry or comparably regulated, executive-driven environment (e.g., private equity or a similar high-touch setting) is strongly preferred, so the candidate already understands the regulatory context and the expectation that IT drops everything for executive requests., • Demonstrated experience mentoring or developing junior IT staff.

Build the systems that power an entire go-to-market organization. At Thrively, we partner with some of the fastest-growing technology companies in the market. Our client is one of those companies—a venture-backed SaaS business that has built an industry-leading platform helping thousands of small businesses grow and scale. They've established strong product-market fit, continue to experience impressive growth, and are investing heavily in the systems that will support the next phase of the company. They're looking for a Senior Revenue Operations Systems Administrator who wants to own the technology, architecture, and processes behind a modern go-to-market organization. This isn't a ticket-taking administrator role. You'll be trusted to design, improve, and scale the systems that connect Sales, Marketing, and Customer Success. You'll partner directly with Revenue Operations leadership, identify opportunities before they become problems, and build solutions that enable the business to grow. If you enjoy solving complex business problems through systems, automation, and thoughtful process design—and you're looking for a role where your work has visible impact—this is an exceptional opportunity. What You'll Do Own HubSpot as the company's GTM platform • Serve as the senior administrator across HubSpot Sales Hub, Marketing Hub, and Service Hub, • Own platform architecture including:, • Pipelines, • Lifecycle stages, • Workflows, • Custom objects and properties, • Permissions, • Reporting, • Establish best practices for governance, documentation, scalability, and long-term platform health Own the Go-to-Market Technology Stack • Serve as the primary owner of the GTM systems ecosystem, • Manage integrations, data flow, automation, and overall system reliability, • Evaluate new technologies and recommend improvements based on business impact—not feature checklists, • Continuously identify opportunities to simplify, improve, and future-proof the technology stack Design Scalable Revenue Processes • Partner closely with Revenue Operations, Sales, Marketing, and Customer Success leaders, • Translate business requirements into scalable systems and automation, • Improve processes throughout the lead-to-revenue lifecycle, • Build reporting and operational insights that improve decision-making across the organization Be the Technical Problem Solver • Diagnose issues across multiple connected systems, • Troubleshoot complex workflows and integrations, • Clearly communicate technical concepts to business stakeholders, • Serve as the bridge between business needs and technical execution What We're Looking For • 5+ years in Revenue Operations, GTM Operations, Systems Administration, or a similar role, • Advanced HubSpot administration experience across multiple Hubs, • HubSpot certifications strongly preferred, • Experience owning and evolving an entire GTM technology ecosystem—not simply maintaining it, • Strong understanding of CRM architecture, automation, integrations, and data management, • Ability to translate business problems into scalable technical solutions, • Excellent analytical thinking and troubleshooting skills, • Comfortable working independently and taking ownership without needing detailed direction, • Experience partnering with Sales, Marketing, and Customer Success teams in a high-growth SaaS environment What Makes This Opportunity Different • Own the architecture—not just a portion of the platform, • Significant autonomy with the ability to influence systems strategy, • Direct impact on how Sales, Marketing, and Customer Success operate every day, • Work alongside experienced RevOps leaders who value process, technology, and continuous improvement, • Join a company with strong momentum, meaningful product-market fit, and substantial runway for growth Ideal Background You may have experience as a: • Senior Revenue Operations Systems Administrator, • Senior HubSpot Administrator, • Revenue Operations Manager, • GTM Systems Administrator, • CRM Systems Administrator, • Sales Operations Systems Administrator, • Marketing Operations Systems Administrator If you've been looking for an opportunity where you can architect solutions instead of simply maintaining them, we'd love to connect. About Thrively Thrively partners with innovative technology companies to identify exceptional talent across Engineering, Product, Data, AI, Go-to-Market, and Operations. We believe the best hiring experiences are built through transparency, partnership, and a genuine commitment to matching great people with great companies.

Job Title: Systems Analyst Pay: $70,000 - $85,000 per year, commensurate with experience Location: This position is 100% on-site in New York or Florida Summary Seeking a highly skilled Systems Analyst to join a dynamic organization specializing in homeowners association software solutions. The role involves working closely with acquired companies to integrate their systems, set up and support IT infrastructures, and conduct employee training. The ideal candidate will be comfortable traveling once a month, managing technical assessments, and providing comprehensive IT support in a fast-paced environment. This is an excellent opportunity for a proactive professional looking to grow within a stable, well-established company with significant career advancement potential. Requirements • Bachelor’s Degree in IT, Computer Science, or related field, • 3-5 years of relevant experience in IT systems and support, • Strong knowledge of Windows operating systems (XP, 7, 8.x), • Experience with Microsoft Active Directory and TCP/IP networking protocols, • Familiarity with VPN setup and management, • Basic desktop support and ticket resolution experience, • Ability to assess and set up hardware and internet infrastructure in client environments, • Excellent communication and organizational skills, • Willingness to travel once a month, typically from Wednesday to Wednesday, • Self-motivated and able to work independently and within a team Responsibilities • Work with acquired companies to integrate their systems into the organization’s infrastructure, • Conduct on-site assessments of hardware, network, and internet capabilities, • Set up VPNs, internet access, and other IT infrastructure components, • Train employees on new systems and technologies, • Provide ongoing technical support, troubleshooting, and resolution of hardware/software issues, • Manage inventory of computers and mobile devices, including deploying updates and creating software images, • Collaborate with team members and support staff to ensure seamless operations, • Document procedures, provide technical advice, and contribute to process improvements, • Support desktop, network, and user needs, including ticket resolution and hardware setup Benefits • Significant growth potential within the company, • Robust benefits package, • 4% 401(k) match, • Competitive salary, • Excellent team environment with stability and long-term prospects, • Opportunity to work with a reputable organization with a history of successful placements and growth This is an outstanding opportunity for a dedicated IT professional seeking to expand their expertise in a collaborative, stable environment with room for career development.

Company San Vicente Clubs is a prestigious private members-only club that originated in West Hollywood, California in 2018 and has established itself as a premier destination for individuals seeking a refined and intimate social experience. SV has expanded to Santa Monica in 2024 and New York City in 2025. Our exclusive properties offer an oasis of tranquility, luxury, and personalized service to our esteemed members. Position Purpose Reporting to the General Manager, this role is responsible for overseeing the dining experience, service standards, beverage operations, reservations, team development, and financial targets while ensuring exceptional and highly personalized experience for members and their guests. The Food & Beverage Director is a visible and hands-on leader who sets the standard for hospitality, develops strong teams, and partners closely with Culinary, Membership, and Club leadership to deliver a seamless member experience. Responsibilities • Ensure consistent execution of the Club’s service and hospitality standards., • Lead the Food & Beverage Managers, Maître d’s, Beverage Manager, and front-of-house teams., • Maintain a strong presence on the floor during peak service, actively overseeing service flow, pacing, member experience, and overall dining room performance., • Drive an exceptional and personalized member experience through recognition, anticipation of preferences, discretion, and thoughtful service recovery., • Oversee reservations, seating strategy, table utilization, and service pacing to maximize availability and covers without compromising the member experience., • Establish, maintain, and continuously elevate service standards, sequences of service, and operating procedures across all dining areas., • Lead the recruitment, onboarding, training, coaching, and development of the F&B leadership and service teams in partnership with Human Resources., • Hold the team accountable for performance, professionalism, attendance, service standards, and Club expectations., • Partner closely with culinary leadership to ensure alignment on menu execution, ticket times, dietary accommodations, service pacing, and delivery execution., • Partner with the Beverage Manager to ensure the successful execution and financial performance of wine, cocktail, and non-alcoholic beverage programs., • Oversee the consistent and discreet enforcement of Club Rules while maintaining the privacy and comfort of members and their guests., • Monitor member feedback and operational trends, proactively identifying opportunities to improve service and the overall dining experience., • Own the service-related components of the F&B P&L, including revenue, labor, average check, beverage performance, operating supplies, and controllable expenses., • Develop staffing and scheduling strategies aligned with forecasted business levels while maintaining service standards and labor targets., • Maintain appropriate controls around inventory, comps, voids, discounts, operating supplies, and departmental expenses., • Support the development of annual budgets, forecasts, and departmental goals while identifying and addressing variances in performance., • Ensure compliance with all applicable health, safety, responsible alcohol service, and regulatory requirements., • Collaborate with all departments to ensure Club standards are being met., • Perform other duties as assigned by the General Manager. Knowledge, Skills and Attributes • Exceptional understanding of luxury hospitality, fine dining, and private club service standards., • Proven ability to lead and develop experienced managers and high-performing service teams., • Strong operational knowledge of dining room management, reservations, service flow, and high-volume food and beverage operations., • Strong financial acumen with the ability to manage labor, operating expenses, budgets, forecasts, and P&L performance., • Strong knowledge of wine, spirits, cocktails, and beverage operations., • Excellent communication, leadership, coaching, and conflict-resolution skills., • Calm and decisive with the ability to resolve service issues quickly and discreetly., • Highly organized with strong attention to detail and the ability to manage multiple operational priorities., • Strong understanding of New York hospitality regulations, wage and hour requirements, responsible alcohol service, and Department of Health standards., • Proficiency with restaurant and hospitality technology, including POS, reservation, scheduling, and member management systems., • Exceptional discretion and professionalism when interacting with high-profile members and guests. Qualifications • Bachelor’s degree in hospitality management, Business Administration, Food & Beverage Management, or a related field with 6+ years of progressive food and beverage leadership experience, including experience leading managers within a luxury hotel, private club, fine dining restaurant, or comparable hospitality environment. Physical Requirements • Ability to stand and walk for extended periods throughout the shift., • Ability to lift, push, pull, and carry up to 30 pounds., • Ability to work throughout multiple dining and operational areas of the Club., • Availability to work evenings, weekends, holidays.

ektello is partnering with a leader in cancer research and treatment to find Tier 1 support representatives for employee inquiries received via multiple sources (telephone, e-mail, direct interaction, etc.), providing a high level of customer service to employees focused on First Touch Resolution. This is a 6-month, remote, W2 contract to start and will include PTO and medical benefit options. The work hours are 37.5 hours per week. Job Responsibilities • Support transactions, user inquiries, and ticket resolution related to the Workday ERP implementation and existing Workday HCM platform., • Provide timely and accurate support through calls, service requests, and case management processes., • Partner with stakeholders across HR, Finance, IT, Supply Chain, Research and other business functions to troubleshoot issues and support business processes., • Assist with system adoption, process improvements, and end-user support activities to ensure successful ERP and HCM operations., • Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center-to include general inquiries, feedback, or notification of incidents using call scripts and knowledge base to provide appropriate responses., • Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in the use of direct access tools and the HR knowledge base., • Use computerized systems for tracking, information gathering, and/or troubleshooting pertaining to each inquiry.

Clusia is led by Reed Switzer, founder of Hopscotch, a B2B payments startup acquired by Avalara / Vista Equity Partners, and Nolan Hendrickson, who previously led engineering teams within Microsoft’s Defender organization. The company is venture-backed and has not yet been publicly announced. Company Description Compliance operations are broken -- not because the rules are wrong, but because the tools are. Critical work is scattered across databases, vendor dashboards, spreadsheets, and email threads, leaving compliance and operations teams to manually stitch everything together with too little support and too little recognition. Clusia is building collaborative AI for financial compliance and payment operations. Our platform helps teams unify fragmented data, resolve payment issues faster, and manage obligations in one shared, no-code workspace. We’re building for the analysts, program managers, and compliance leaders who keep financial systems running safely every day -- and who deserve better tools to do their best work. Role Description We are looking for a small number of engineers to work closely with the CTO and our founding engineers. This will not be a big team. We plan to stay lean, with high talent density, no layers, and no fluff. As a member of the technical staff, you’ll own important parts of the product and company from the beginning -- from core architecture and infrastructure to customer-facing workflows and AI-powered product experiences. You won’t be handed a neatly scoped ticket queue. You’ll be expected to understand customer problems deeply, make good technical decisions in ambiguity, and build systems that can earn trust in a highly regulated environment. Compensation range: $160,000 - $225,000 base salary + equity and benefits Note: This role is in-person in New York City and you are required to ship code. Why Join • Compliance tech is next up. We believe compliance is entering the same kind of transformation legal tech has seen over the last two years: large, high-stakes workflows being rebuilt around AI, collaboration, and better systems of record., • We’re building a small, high-talent-density team. Clusia will remain lean by design. There will be few openings and the bar for talent is incredibly high., • Your work will matter at global scale. The systems we’re building will power critical operations for some of the largest financial institutions and technology companies in the world., • You’ll work with founders who have done this before. The founding team has built and sold venture-backed companies in the past and is applying those lessons to build Clusia with focus, urgency, and ambition. Qualifications • AI expertise: You have hands-on experience with LLMs, agents, retrieval, prompting, and production AI systems., • Full-stack product engineering: You can build clean, reliable product experiences end to end., • Infrastructure depth: You’re comfortable with cloud services, deployment, observability, reliability, and security., • AI evaluation experience: You know how to design tests, benchmarks, and feedback loops to measure model and agent quality., • Startup execution mindset: You’re pragmatic, fast-moving, product-minded, and comfortable owning ambiguous technical problems., • Empathy for users: You care deeply about the people using what you build, not just the technical elegance of the solution., • Creating: You’ve built things outside of work -- maybe a Minecraft server as a kid, a side project, a tool for your friends, a company, an open-source project, or something nobody asked you to build.

DOGPOUND NY –Membership Sales Specialist Role Location: 1 Renwick St, New York, NY 10013 Compensation: $30/hour Schedule: Full Time Role Overview: DOGPOUND is seeking an elite, performance-driven Membership Sales Specialist for our New York location. This is not a traditional fitness sales role. We are hiring a high-level closer who thrives on strategy, understands the psychology of luxury sales, and operates with autonomy from day one. Candidates must have proven success selling premium memberships in elite environments such as Soho House, San Vicente Bungalows, luxury hospitality brands, or comparable high-profile spaces. Concierge or private club experience is highly valued. • This role requires someone who arrives ready to lead, elevate the standard, and drive immediate results., • You are competitive, disciplined, and energized by the challenge of securing the “yes.”, • You are not deterred by rejection, you are motivated by it., • You understand how to read the room, navigate objections, and close high-ticket memberships with confidence. Core Responsibilities: Sales Pipeline Ownership & Strategic Outreach • Own and manage the sales pipeline within HubSpot with precision and discipline., • Execute high-volume outbound outreach (100+ calls per shift) with confidence, urgency, and intention., • Drive structured follow-up sequences while personally optimizing strategy based on performance data., • Maintain impeccable CRM documentation: every touchpoint tracked, every opportunity maximized., • Collaborate with Operations to strategically target peak conversion windows. Elite Membership Sales & Conversion • 5–10+ years of proven luxury or premium membership sales experience, with a consistent track record of driving strong conversion performance in elite environments., • Confidently convert qualified prospects into committed DOGPOUND members, owning the full sales journey from first touch to close., • Navigate objections with composure and strategic precision, consistently securing membership commitments., • Manage pipeline and outbound outreach with discipline, urgency, and data-driven follow-through., • Operate with initiative and accountability, elevating standards and contributing immediate value from day one. White-Glove Client Experience • Deliver polished, five-star communication across phone, email, text, and in-studio interactions., • Maintain discretion and professionalism in high-profile environments., • Ensure seamless onboarding, including timely execution of new member perks and welcome experiences., • Support retention and re-engagement with strategic follow-through. Studio Presence & Standards • Uphold luxury hospitality standards across all touchpoints., • Maintain an immaculate and organized front-of-house environment., • Represent the DOGPOUND brand with confidence, urgency, and precision. Schedule Full-time role averaging 35–40 hours per week, including weekend and closing coverage: • Sunday: 7:30-4pm, • Monday: 1-830pm, • Tuesday: 1-830pm, • Wednesday: 1-830pm, • Friday: 9-5pm Requirements • 5–10+ years of proven luxury or premium membership sales experience. Background at high-end fitness brands such as Equinox, private member clubs, boutique luxury studios, five-star hospitality groups, or comparable elite environments strongly preferred., • Demonstrated success selling to discerning, high-profile, or influential clientele., • Experience in private residences, concierge services, or celebrity-facing environments is highly valued., • Proven track record of consistently meeting or exceeding high-ticket sales targets in fast-paced, performance-driven settings., • Advanced proficiency with Hubspot, along with strong working knowledge of Mindbody and Google Workspace., • Availability for weekends, evenings, and holiday coverage., • Exceptional communication skills, articulate, polished, confident, and persuasive., • Highly organized, detail-oriented, and disciplined in follow-through. Operates with a structured, Type-A level of precision and accountability. Application Materials To help us better understand your professional background and personal brand, please include the following with your application: • Resume, • LinkedIn profile or professional bio (if available), • Personal website, portfolio, or press features, • Relevant professional social media handles that reflect your work, client experience, or industry presence Thank you for your interest! DOGPOUND is an equal opportunity employer and affirmatively seeks diversity in its workforce. DOGPOUND recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Work Location: In person

Reverse Logistics Technician • Process returned IT assets including laptops, desktops, monitors, mobile devices, peripherals, networking equipment, and accessories., • Receive, inspect, and verify returned shipments against return requests and inventory records., • Identify damaged, missing, or incorrect equipment and escalate discrepancies appropriately., • Perform asset grading to determine refurbishment, redeployment, repair, or recycling eligibility., • Prepare returned equipment for redeployment or certified e-waste disposal. Your Roles and Responsibilities: • Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics., • Assist with inventory, asset management and e-recycling., • Use ticketing systems with a focus on customer service, SOP adherence, and quality., • Use ticketing systems to report individual work accomplishments and to track metrics., • Utilize inventory data management software to maintain inventory accuracy and workflow., • Triage, handle and fulfil customer requests via a web portal and in person as needed., • Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor., • Load and unload shipments; loading dock duties as assigned., • Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records., • Unbox, stock inventory on shelves, break down packing materials., • Assist in inventory procedures including the actual total count of stock items and spot check as needed., • Perform cleanup duties to maintain the warehouse in a safe and orderly manner., • Contribute to large scale global projects as needed., • Hardware data destruction and collection for e-recycle., • Hardware sanitization and quality checks to ensure hardware reliability and reuse., • Coordination with Third party vendors for executing collection and recycling activities., • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills: • High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience., • High attention to detail and ability to follow other technicians’ direction to ensure quality., • Effectively utilize ticket, inventory, and dispatch management systems., • Determines methods and procedures on new assignments and may coordinate activities of other personnel., • Networks with key contacts outside one’s own area of expertise., • Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met., • Strong organizational skills including effective record-keeping and maintenance techniques., • Basic knowledge of computer hardware with the ability to learn new software., • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc., • If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus., • Understands policies and objectives of the assigned program and corresponding activities., • Knowledge of health and safety regulations., • Proficient English communication in terms of speaking,writing and reading.

Industrial Engineer Gavan Graham Electrical Products Corp. Union, NJ About the Role Gavan Graham is seeking an analytical and driven Industrial Engineer to support our low- and medium-voltage electrical manufacturing operations. This role will lead continuous improvement initiatives, eliminate production obstacles, and champion Lean Manufacturing across the organization. Working cross-functionally with Engineering, Production, Quality, and Supply Chain, you'll use data to drive process improvements that enhance efficiency, quality, and operational performance. Key Responsibilities • Create and maintain process flow diagrams and manufacturing documentation., • Conduct time studies related to Epicor Bills of Operations (BOOs)., • Analyze production data to identify trends, improve efficiency, and remove production obstacles to hit operations Key Performance Indicators (KPIs)., • Develop reports, present recommendations, and report on cost-benefit of improvement initiatives to Leadership Team., • Lead Lean Manufacturing and continuous improvement initiatives, including Root Cause and Corrective Action Analysis (RCCA), Kaizen events, and other cross-functional projects to improve manufacturing quality, productivity, and throughput., • Manage the Production improvement and issue resolution ticket system., • Assist with establishing internal Lean certification program and RCCA culture with Production Leadership., • Support Epicor data accuracy and process standardization., • Support ISO 9000 recertification and implementation of standards. Qualifications • Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Mechanical Engineering, or a related field., • 2–5 years of experience in an industrial operation environment – manufacturing or reverse logistics preferred., • 3+ years of project management experience, including leading cross-functional or group projects., • Strong analytical and problem-solving skills with the ability to influence outcomes., • Organized, disciplined, and eager to learn., • Advanced Microsoft Excel and data analysis skills., • Experience with ERP/MRP systems (Epicor preferred)., • Excellent communication and presentation skills. Preferred Qualifications • Experience in electrical equipment, switchgear, switchboards, or custom manufacturing. Plus two or more of the following qualifications… • Experience with Process Mapping, Process Flow Diagrams, and Value Stream Mapping to design work cell processes and facility flow., • ASQ Lean Six Sigma certification preferred., • Skills with Power BI, Looker, Microsoft SQL server, Tableau, or similar tools. Why Gavan Graham? At Gavan Graham, you'll help shape the future of manufacturing by driving Lean initiatives, improving operational performance, and making a measurable impact across our business. If you're passionate about continuous improvement and solving complex manufacturing challenges, we'd love to hear from you.

Website Operations Manager / Digital Product Owner Location: Parsippany, NJ Work Arrangement: Hybrid – 4 days onsite / 1 day remote Duration: 6-Month Contract with Potential Extensions Hours: 40 hours per week Pay Rate: $65.00–$78.00/hour W2 Start Date: ASAP Position Overview We are seeking an experienced Website Operations Manager / Digital Product Owner to support a high-visibility enterprise digital marketing environment. This role will serve as a key liaison between Digital Marketing, business stakeholders, and IT/development teams, helping drive website enhancements, production releases, sprint execution, and ongoing platform improvements. The ideal candidate has previous Product Owner experience and is comfortable translating business needs into actionable user stories, managing and prioritizing a Jira backlog, leading sprint planning, working closely with development teams, and making informed prioritization decisions on behalf of stakeholders. This is not a hands-on developer or UX/design position, but candidates should have enough technical understanding to work effectively with developers, troubleshoot website issues, and participate confidently in technical discussions. Key Responsibilities Product Ownership & Agile Delivery • Serve as a key Product Owner for Sitecore website development and enhancement initiatives., • Gather business requirements and translate them into clear, actionable user stories and development tickets., • Own and prioritize the Jira backlog based on business needs, technical dependencies, and stakeholder priorities., • Facilitate backlog grooming, sprint planning, and other Agile/Scrum activities., • Partner with IT and development teams to determine sprint capacity and priorities., • Track development deliverables, identify blockers, and help keep projects and releases on schedule., • Make informed prioritization decisions when competing business needs arise. Website Operations & Technical Delivery • Manage day-to-day operational needs for enterprise websites and digital platforms., • Triage production issues and coordinate with technical teams through resolution., • Support the full website deployment lifecycle from development and UAT through production., • Coordinate regularly scheduled website releases, including occasional after-hours production deployments., • Support content authors with technical website and CMS-related questions., • Monitor website health, performance, and Core Web Vitals., • Identify opportunities to improve website performance, stability, and overall digital experience. Stakeholder & IT Collaboration • Serve as a primary connection point between business stakeholders and technical teams., • Partner closely with IT, developers, digital marketing teams, and other stakeholders to drive website initiatives., • Manage conflicting stakeholder priorities and feedback while helping teams reach consensus., • Communicate technical issues, project status, risks, and recommendations clearly to both technical and non-technical audiences., • Participate in development discussions and help make timely decisions that keep initiatives moving forward. Digital Analytics & Optimization • Use Google Analytics 4 (GA4) and other available data sources to evaluate website performance and help prioritize improvements., • Support data-driven decision-making using web analytics and business data., • Assist with technical SEO and Answer Engine Optimization (AEO) initiatives., • Support optimization of site speed, URL structures, schema markup, and technical search performance., • Help improve website visibility across traditional search engines and emerging AI-powered discovery platforms. Required Qualifications • 3–5+ years of experience managing or coordinating website/digital delivery within a cross-functional enterprise environment., • Previous experience working in a Product Owner role is required., • Strong hands-on experience with Jira, including backlog management, ticket prioritization, and sprint planning., • Experience partnering directly with IT and software development teams., • Experience managing development sprint cycles within an Agile/Scrum environment., • Ability to gather business requirements and translate them into clear user stories and technical requirements., • Demonstrated ability to prioritize development tickets on behalf of multiple stakeholders., • Experience managing competing stakeholder requests and driving consensus., • Working knowledge of enterprise Content Management Systems (CMS)., • Experience using Google Analytics 4 (GA4) to evaluate website performance and inform priorities., • Understanding of website deployment processes, including development, testing, UAT, and production releases., • Familiarity with website performance, Core Web Vitals, technical SEO, and web analytics., • Strong project management, organizational, and problem-solving skills., • Excellent written and verbal communication skills., • Bachelor's degree required., • Preferred Qualifications, • Experience with Sitecore or a comparable enterprise CMS., • Experience with Confluence., • Exposure to Salesforce data or Salesforce-integrated digital environments., • Familiarity with chatbots, localization platforms, customer review integrations, and other web technologies., • Knowledge of SEO and AEO concepts, including schema markup and optimization for Google, Bing, ChatGPT, Gemini, Perplexity, and other discovery platforms., • Experience supporting large-scale enterprise websites with structured release cycles., • Ideal Candidate, • The strongest candidate will combine Product Owner experience with website operations and digital delivery expertise. You should be comfortable working directly with business stakeholders to understand their needs, translating those needs into development requirements, and then partnering with IT to move those initiatives through the development lifecycle., • You do not need to be a developer, but you should be technically comfortable enough to work with development teams, understand production issues, challenge priorities when necessary, and make confident decisions during a sprint or release., • Strong communication, organization, stakeholder management, and the ability to keep multiple priorities moving forward will be critical to success in this role. Key Skills Product Ownership | Sitecore Website Operations | Jira | Confluence | Agile/Scrum | Sprint Planning | Backlog Management | User Stories | Requirements Gathering | Stakeholder Management | IT/Development Collaboration | Enterprise CMS | Sitecore | GA4 | Core Web Vitals | Technical SEO | AEO | UAT | Production Releases | Web Analytics | Project Management

Position Summary: The Help Desk Lead / IT Client Services is a hands-on technical leader responsible for delivering end-user support across the organization. This role balances direct ticket resolution with oversight of an outsourced Managed Service Provider (MSP). The ideal candidate combines technical expertise, customer service focus, and vendor management skills to resolve escalations, standardize processes, and continuously improve the employee technology experience. Keys: • Extensive experience working as a "hands-on" Help Desk Lead, • Somebody who can write technical documentation Responsibilities: Hands-On Technical Support • Serve as the senior help desk escalation point, directly troubleshooting and resolving complex issues across hardware, software, networking, Microsoft 365, Teams, mobile devices, and SaaS applications., • Provide high-touch desk-side, remote, and executive-level IT support., • Build, configure, and deploy end-user systems and hardware., • Participate in on-call rotation schedules for critical incident escalations. Help Desk Operations & MSP Management • Oversee day-to-day help desk operations, monitoring ticket queues to ensure strict SLA compliance., • Route and assign tickets effectively between internal resources and the external MSP., • Manage MSP performance, holding vendors accountable for service quality, response times, and contract deliverables through recurring operational reviews. Documentation & Knowledge Management • Develop, maintain, and audit Standard Operating Procedures (SOPs), knowledge base articles, and system runbooks for both internal staff and MSP use., • Document core operational workflows, including user onboarding/offboarding, hardware deployment, account management, and software provisioning., • Partner with infrastructure and security teams to capture operational processes, ensuring critical knowledge is retained internally rather than solely with third-party providers. Service Excellence & Continuous Improvement • Analyze ticket trends to identify recurring issues, root causes, and opportunities for automation or process optimization., • Drive initiatives to shift routine ticket capacity to the MSP and improve overall first-contact resolution rates., • Communicate transparently with business units during outages, service interruptions, and planned maintenance. Requirements & Experience: Core Platforms - Advanced administration of Microsoft 365, Active Directory, and Entra ID. Endpoint Management - Hands-on experience with Microsoft Intune, Autopilot, and Group Policy management. Hardware & AV - Proficiency configuring laptops, mobile devices, network printers, and conference room systems. Network & Infrastructure - Functional knowledge of Azure environments, VPN connectivity, and SaaS application support. Vendor Operations - Proven track record working within or managing an outsourced/hybrid IT support model. Key Success Metrics • Direct Support Output: Consistently resolves a high volume of escalated and complex support tickets., • SLA Performance: Maintains MSP SLA compliance at or above 95%., • User Satisfaction: Achieves and sustains CSAT scores above agreed organizational targets., • Operational Efficiency: Reduces aging ticket backlogs and lowers overall support volume through proactive process improvements and clear SOPs.

Senior VDI Engineer *US Citizens or GC Holders As a Senior Virtual Desktop Infrastructure (VDI) Engineer, you will serve as a core technical leader within our architecture team. You will drive the reliability, security, and performance of our end-user computing platforms while accelerating our cloud migration strategy. This role bridges advanced engineering projects—like migrating from on-premises Citrix to Azure Virtual Desktop (AVD)—with day-to-day enterprise operational support. Key Responsibilities Architecture & Engineering • Lead Design & Optimization: Partner with IT leadership to design, scale, and optimize resilient and secure virtual desktop environments., • Drive Cloud Migrations: Execute the strategy to migrate on-premises Citrix Virtual Apps and Desktops (CVAD) to AVD and Citrix DaaS with minimal business disruption., • Modernize End-User Computing: Evaluate, deploy, and refine profile management and application-delivery solutions (FSLogix, Citrix UPM)., • Cross-Functional Collaboration: Align with Infrastructure, Security, and Network teams to deliver cohesive enterprise IT solutions. Operations & Advanced Support • Own the Queue: Actively manage, prioritize, and resolve Tier-3 operational tickets, incidents, and complex escalations within SLAs., • Troubleshoot Complex Issues: Diagnose deep technical faults across virtual desktops, profiles, networking, and authentication., • Off-Hours Maintenance: Participate in system upgrades, disaster recovery drills, and scheduled maintenance outside standard hours. Automation & Documentation • Automate Workflows: Build and maintain PowerShell scripts to automate deployment, monitoring, and reporting tasks., • Technical Authoring: Create crisp architectural diagrams, implementation guidelines, standards, and standard operating procedures (SOPs)., • Mentorship & Knowledge Transfer: Train internal engineering and service desk support teams to ensure a smooth handoff of new systems. Required Qualifications Education & Experience • Education: Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience., • Experience: 7+ years architecting, managing, and supporting large-scale enterprise VDI environments., • Speed to Value: Proven ability to step into complex environments and become productive immediately, ideally backed by contract or consulting experience. Technical Expertise • Citrix Suite: Strong architecture and troubleshooting skills with CVAD (on-premises), Citrix DaaS, StoreFront, Delivery Controllers, MCS, PVS, and Citrix Gateway/ADC., • Azure Virtual Desktop (AVD): Deep knowledge of AVD host pools, workspaces, scaling, image management, and hybrid cloud delivery., • Profile & Identity Management: Mastery of FSLogix, Citrix UPM, Ivanti Workspace Control (AppSense), Active Directory, and Group Policy., • Security & Systems: Experience with Ivanti Application Control, Windows Defender Application Control, Windows OS (Server/Desktop), and Hyper-V (or AWS/VMware alternatives)., • Automation & Tools: Advanced scripting skills in PowerShell; familiarity with Nerdio Manager for Enterprise is preferred. Core Soft Skills • Dual Focus: Ability to balance strategic, long-term engineering milestones with fast-paced, daily ticket queues., • Communication: Exceptional skills in technical documentation, translating complex concepts for stakeholder updates, and technical training. Preferred Certifications • Microsoft Certified: Azure Virtual Desktop Specialty, • Citrix Certified Professional or Expert - Virtualization (CCP-V / CCE-V)

The primary responsibility of this role is data entry and SKU setup of luxury accessories into our internal databases. This individual will report to the Manager of Luxury Product Operations and coordinate closely with the Buying and Merchandising teams. Responsibilities • Monitor, unpack and organize incoming luxury buys, • Confirm product brand, category, style, color, size, and material of items being received, • Ensure the accuracy of images, quantities, costs, serial numbers, and retail prices being entered into the system, • Create letters of authenticity to accompany the product, • Ticket and internally distribute merchandise to appropriate business channels based on predetermined allocations, • Be accountable for individual KPIs set to meet the needs of the business Required Qualifications • Knowledge of luxury brands, including but not limited to: Louis Vuitton, Gucci, Prada, Chanel, Hermès, Fendi, Valentino, Saint Laurent, and similar high-end labels, • Strong ability to identify product styles, materials (leather types, textiles, hardware), sizes, and color variations, • Proven experience or strong aptitude in luxury product research and identification, • Excellent attention to detail and organizational skills, • Ability to work efficiently in a fast-paced environment

About AirPay AirPay automates dental insurance verification and revenue cycle workflows for dental practices. We process millions of eligibility and benefit transactions annually, sourcing data from payer portals, EDI pipelines, and direct connections. Our data team sits at the intersection of scraper engineering, payer operations, and product, turning raw benefit data into actionable outputs for practices and their patients. The Role We’re looking for someone whose job is to find what’s silently wrong or missing in our benefit data, before a practice or a patient does. This isn’t a reporting role and it isn’t a dashboard role: the deliverable is catching the problem everyone else’s tidy summary missed. Coverage that reads “active” but lapsed last month. A field that comes back blank and gets quietly treated as “no benefit.” A payer whose data looks clean until you notice an entire location’s records are null. You’ll own a slice of our verification pipeline (a set of payers, a data domain, a monitoring surface) and run it: surface what actually matters, with evidence, without needing every anomaly pointed out to you first. You’ll report to the Head of Data and work as a peer-level collaborator with engineering, customer success, and operations. What You’ll Own • Data quality investigations: Run structured investigations into benefit data anomalies across 100+ payers. Triggers are both scheduled (cohort comparisons between data sources: portal-scraped vs EDI vs internal estimates) and signal-driven (customer escalations, operational reports). Output is engineer-actionable findings documents: what’s broken, where, what evidence, and critically, what’s wrong that nobody flagged. Common patterns include coverage-percentage inversions, blank-fill in returned data passed off as a real answer, frequency-normalization gaps (such as “12 months” vs “1 service year”), and stale data carrying across plan changes., • Completeness and accuracy monitoring: Own a monitoring surface and define what “healthy” looks like for it, then catch when reality drifts from it. The hard part isn’t building the dashboard; it’s noticing the gap the dashboard doesn’t show., • Customer issue triage analysis: Own the weekly pattern analysis on customer-issue tickets. Categorize ticket types, track volume trends, identify recurring root causes, and surface signal that drives parser fixes, product changes, or QA process updates., • Ad hoc investigations: When a payer behaves unexpectedly or a hypothesis needs checking, you scope and run the investigation and write up the findings, starting from a vague “something looks off,” not a pre-scoped ticket. What We’re Looking For Required: • 3 to 5 years where finding what’s missing or wrong was the job: data quality, completeness and validation, data audit, reconciliation, or investigative analytics. If your prior work was producing clean reports and dashboards, this is a different role. We’re hiring the person who finds what those reports leave out., • Healthcare data, payer analytics, insurance operations, or RCM background: Dental not required, but you need to understand how benefit structures work (coinsurance, deductibles, frequency limits, network tiers)., • Strong data skills: comfortable in SQL and Excel/Sheets, can write a structured query, build a pivot, and sanity-check a dataset without hand-holding. More important than tooling breadth is the instinct to distrust a clean-looking result and dig until you know why it’s clean., • Self-directed ownership of an area. Point you at a payer, a domain, or a surface, and you run it: scope the questions, find the issues, frame them for a business audience, without per-step direction., • Clear written communication: Output is findings documents and structured reports, not just raw data. Strong plus: • EDI X12 familiarity (270/271 eligibility transactions especially)., • Experience at a health tech company, payer, or benefits administrator., • Comfort with Python or scripting for data manipulation., • Experience with parser output, portal data, or unstructured benefit text. Growth Path This is the first analyst hire on a growing data team. Several surfaces you’d eventually own, such as the data quality scorecard, deeper engineering interfaces, and the team’s operating rhythm, are still being built. You’d help shape them rather than inherit fully-formed processes. The role anchors day-one as a data-quality specialist owning a defined slice of the pipeline, with specialization paths opening as the team matures: EDI and payer-depth analysis, customer-facing analytics delivery, or clinical/dental content expertise. Why This Role • High-signal, low-noise work: you’ll see anomalies across the entire benefit landscape before anyone else does, and you’re the one trusted to catch them., • Direct impact: your findings drive parser fixes, product features, and QA standards., • Small team with high ownership: no queuing behind a data engineering backlog., • Comp: competitive for mid-level healthcare data roles in NYC.

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C) Onsite daily in New York, NY (10004) Pay up to $40/hr. (No PTO and No Paid Holidays) The ideal candidate will have 5 years of experience supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred. The Mac IT Operations Specialist (L2) provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Responsibilities: • Be the face of IT to corporate employees in the respective office location., • Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc)., • Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided., • Work to improve the procurement and asset management practices for IT hardware and software., • Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely., • Work with Finance and IT leadership to manage budgets and costs for IT spend., • Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques., • Execute standard Onboarding & Offboarding processes for employees joining and leaving the company., • Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications)., • Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve., • Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions., • Participate in after-hours, on-call support rotation. Required Skills: • 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows), • Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation., • Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy., • Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity., • Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira., • Customer focused approach to delivering excellent service and support to internal customers. The estimated pay range for this position is USD $39.00/Hr. - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

About Us For nearly three decades, The Nu-Age Group has been at the forefront of technology innovation. Since 1997, we've grown into a nationally accredited technology services firm delivering Cloud solutions, cybersecurity, AI services, disaster recovery, and strategic IT consulting to organizations across the country. Headquartered in Orlando, FL, with offices in New Jersey, we partner with industry leaders like Microsoft, Cisco, VMware, and Palo Alto to serve clients in financial services, healthcare, legal, construction, and beyond. Our commitment to enterprise-grade security and compliance — including HIPAA and SOC 2 certifications — means you'll be working with best-in-class tools, practices, and standards from day one. When you join Nu-Age, you're not just joining an IT firm. You're joining a team that has thrived for 29+ years by staying ahead of the curve — and by investing in the people who make that possible. Role We are seeking a Technical Support Engineer in teh East Rutherford NJ office to provide advanced technical support for our clients and help operate the business applications they rely on every day. This role serves as the primary escalation layer for complex user, application, identity, and productivity-platform issues before specialized infrastructure, security, or architecture support is required. The Technical Support Engineer owns escalated user and application issues through resolution, performs routine administration of supported business applications, coordinates with software vendors when necessary, and helps improve documentation and support processes. This is a hands-on service delivery position for someone who enjoys troubleshooting complex user issues, learning business applications, and taking ownership of problems through resolution. Why Nu-Age? • 🚀 Real growth path — Career Upside-This role is a proven launchpad toward infrastructure, security, and architecture specializations, • 🛡️ Enterprise-grade experience — Work within HIPAA and SOC 2 compliant environments with leading technology stacks, • 🤝 Stability meets innovation — A company with a 29+ year track record that still moves like an innovator, now delivering cutting-edge AI solutions, • 🌎 National impact — Support clients coast to coast across dynamic, high-stakes industries, • 👥 A team that has your back — Proactive culture, collaborative colleagues, and leadership that values your ideas Responsibilities · Provide Tier 2 advanced technical support across multiple managed client environments, owning escalated incidents and service requests through resolution while balancing client priorities, SLA commitments, and operational requirements. · Serve as a technical escalation point for Help Desk personnel, applying structured troubleshooting and root cause analysis to complex or recurring user, endpoint, application, identity, and productivity-platform issues. · Provide ongoing support and administration for assigned client business applications, including user access, permissions, routine configuration, application maintenance, and documented operational tasks. · Develop working knowledge of supported client applications and business workflows in order to independently resolve common issues, identify recurring problems, and coordinate more complex cases with vendors or internal engineering teams. · Manage third-party vendor support cases from initial escalation through resolution, maintaining ownership of client communication, documentation, follow-up, and internal coordination. · Support Microsoft 365, identity, endpoint, and other client productivity platforms as part of day-to-day Level 2 service delivery, including routine administration and troubleshooting within established standards. · Troubleshoot complex Windows workstation, application, authentication, connectivity, peripheral, profile, and end-user productivity issues across varied client environments. · Maintain ownership of assigned incidents throughout their lifecycle, ensuring clear communication, appropriate prioritization, accurate documentation, and timely escalation when infrastructure, security, application development, or architecture expertise is required. · Collaborate with Help Desk, Data Center Infrastructure, SOC, project teams, client stakeholders, and third party vendors to resolve issues efficiently and minimize disruption to client operations. · Create and maintain knowledge articles, application runbooks, troubleshooting guides, support procedures, and client-specific documentation to improve consistency and reduce dependency on individual knowledge. · Perform routine server-side troubleshooting and configuration changes required to support user access and business application functionality, including file services, permissions, disk utilization, registry settings, and related Windows components, while escalating infrastructure design or platform-level issues to Data Center Infrastructure. · Identify recurring incidents, service impacting trends, and opportunities for operational improvement, and work with Service Desk leadership and engineering teams to implement sustainable solutions. · Follow established IT service management, change management, access-control, security, and compliance processes while maintaining appropriate service levels, ticket hygiene, and time-entry standards. · Participate in application upgrades, user-impacting changes, onboarding activities, and other service transition work as assigned, ensuring support readiness and appropriate documentation. · Contribute to continuous improvement initiatives focused on service quality, operational efficiency, knowledge management, client experience, and the maturity of Service Desk operations. Education & Qualifications · 5+ years of experience in a Service Desk, technical support, desktop support, or similar IT support role, preferably within a managed services or multi-client environment. · Demonstrated experience troubleshooting complex Windows, endpoint, Microsoft 365, identity, and business application issues. · Experience supporting and administering line-of-business or third-party applications, including user access, permissions, routine configuration, and vendor escalation. · Working knowledge of Microsoft 365 services and Microsoft Entra ID. · Strong understanding of common endpoint, authentication, networking, and application troubleshooting concepts. · Experience working within an IT service management environment, including incident, request, escalation, change, and documentation processes. · Experience with ConnectWise Manage, IT Glue, or comparable PSA and documentation platforms preferred. · Strong analytical and troubleshooting skills with the ability to isolate issues efficiently and determine appropriate next steps. · Ability to communicate clearly and professionally with both technical and non-technical users. · Strong documentation, organization, and time management skills. · Ability to manage multiple competing priorities while maintaining ownership of assigned work. · Experience coordinating technical issues with third-party software or technology vendors. · Bachelor’s degree in Computer Science, Information Technology, or a related field preferred; equivalent professional experience will be considered. · Relevant industry certifications such as Microsoft, CompTIA, or equivalent certifications are preferred. · Valid driver’s license and dependable transportation for occasional business requirements. Who You Are · You take ownership of issues and remain engaged through resolution or appropriate escalation. · You approach troubleshooting methodically and can distinguish symptoms from underlying causes. · You communicate clearly and professionally with clients, teammates, and vendors. · You are comfortable working across multiple client environments, applications, and competing priorities. · You document what you learn and help turn individual knowledge into repeatable team processes. · You look for opportunities to improve service quality, reduce recurring issues, and make support delivery more consistent. Compensation and Benefits · Base salary range: $75,000–$85,000.00 annually, based on experience, qualifications, and work location. · 15 days of paid time off · Health Insurance with monthly employer contribution · Eligibility to participate in the company 401(k) plan Our Vision -Pride in Our Work - Our name stands behind everything we deliver. We think clearly, communicate well, and own the result. -Finish Strong - We stay engaged until the solution is complete. Follow-through is the key to our success. -Extreme Ownership - Clear ownership drives better decisions and outcomes. Accountability builds trust for the team and the clients. -Show Up Real - Be present, prepared, and genuinely engaged. Strong work starts with real commitment to the outcome. -Operational Discipline - We build systems and standards that create consistency and reduce friction. Strong culture is designed it does not happen by accident. It must be maintained. The Nu-Age Group is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Company Description Greenwich St. Jewelers is an award-winning jewelry boutique located in the heart of Tribeca, NY with a personally curated selection of fine jewelry and unique engagement rings and wedding bands. We are experts in custom jewelry and jewelry repair/restoration with a full service jewelry shop on premises. As a family business celebrating our 50th year in the industry, we lead with our heads and our hearts. Our greatest joy is the feeling of unearthing something unexpectedly delightful for our customer. We believe jewelry isn't just something you own, it is something that becomes part of who you are. We're so proud to help our clients discover their new favorite part of themselves. Role Description We are seeking a highly organized and detail-oriented Inventory Associate to join our team. In this role, you will support the full lifecycle of fine jewelry inventory, from receiving and system entry through product photography, ecommerce preparation, tagging, and ultimately ensuring merchandise is accurately processed and ready for the website and sales floor. The ideal candidate will have a minimum of two years of relevant professional experience, with fine jewelry industry experience required. A strong working knowledge of fine jewelry, including diamonds, gemstones, precious metals, and jewelry terminology, is essential to accurately document detailed product specifications and maintain the integrity of inventory information. Success in this role requires exceptional attention to detail, accuracy, organization, and the ability to manage multiple priorities in a fast-paced environment. The Inventory Associate will work closely with the Inventory Manager and cross-functional teams to keep merchandise moving efficiently through each stage of the inventory process. The ideal candidate is proactive, comfortable working with technology and inventory systems, and eager to contribute to a collaborative team while maintaining the high standards of quality and accuracy expected at Greenwich St. Jewelers. Primary Responsibilities Inventory Processing • Receive and process incoming fine jewelry merchandise, ensuring items are accurately documented and prepared for inventory., • Enter and maintain complete and accurate product, pricing, and specification information in the inventory system., • Prepare accurate product information and descriptions for ecommerce listings., • Photograph and edit jewelry products for ecommerce and digital use., • Coordinate product assets and ensure new inventory is prepared for website publication., • Tag and ticket merchandise accurately for display and inventory tracking., • Process and maintain accurate records for incoming and outgoing memo merchandise., • Process merchandise returns to vendors, including packaging, shipping, documentation, and internal communication., • Prepare and process inventory for trunk shows and special events., • Support the Inventory Manager and Design Director with special projects and administrative needs., • Assist with back-of-house retail operations and daily jewelry setup as needed. Inventory Loss and Prevention • Adhere to all security procedures as defined by store management and employee handbook, • Demonstrate awareness of potential security risks and communicate those risks in a timely manner Communication • Participate in in-store (inter-store) communications, • Understand and accept personal role in relation to team development, • Demonstrate consistent excellent telephone skills in accordance with company vision, • Demonstrate willingness to accept feedback, both positive and negative, • Follow up with customers in a timely manner, according to company standards Professionalism • Adhere to company dress code and code of conduct as described in the employee handbook, • Maintain a constant desire to satisfy the customer at all times, • Understand and follow the Greenwich Jewelers Vision Statement and Code of Conduct, as well as the company culture and philosophy, • Contribute to the growth and success of Greenwich Jewelers by openly communicating feedback and ideas to the team, • Demonstrate accountability by consistently adhering to your work schedule and attending and participating in store meetings, • Consistently demonstrate a positive and optimistic attitude through words and actions to customers and staff, • Demonstrate exceptional verbal and written acuity through all communications with customers, vendors, and team members at all times Experience & Education Experience: • Minimum of 2 years of professional experience in inventory management, jewelry operations, merchandising, ecommerce, or a related role., • Fine jewelry industry experience is required., • Working knowledge of fine jewelry, including metals, gemstones, diamonds, product specifications, and terminology., • Experience accurately entering and maintaining detailed product and inventory information in an inventory management system., • Strong attention to detail with the ability to manage multiple products, deadlines, and stages of inventory processing., • Experience with jewelry or product photography, ecommerce product listings, or digital asset management is preferred., • Experience with inventory management, ecommerce, project-management, or related technology platforms is a plus. Education: • Jewelry or gemological education is a plus, including certifications such as Applied Jewelry Professional (AJP), Graduate Diamonds (GD), or Graduate Gemologist (GG) from the Gemological Institute of America (GIA), or equivalent credentials. Workdays & Hours: • Full-time, onsite position located in New York City., • Monday through Friday, 9:30 a.m. to 6:00 p.m., • Candidates must be available to work onsite five days per week., • Remote and hybrid work arrangements are not available for this position. What you’ll get at G. St: • Annual salary range $60-$65k range, • Four Weeks/Year Combined Paid Vacation and Personal Days, • Medical, dental, and vision insurance, • 401K with employer contributions, • Generous employee discounts, • Access to professional development, • FSA, HSA spending account, • Commuter Benefits Greenwich St. Jewelers is an Equal Opportunity Employer. We are a company that employs a diverse group of people from many cultures and gender expressions. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Job Title: Director of Ticketing & Box Office Operations - Jersey Shore Wave Women's Tackle Football Location: New Jersey (Remote with in-person opportunities) Position Type: Volunteer (Unpaid) Estimated Hours: 5-10 hours per week + 5-10 hours on game days Start Date: Immediately Season Runs: March – July (with year-round responsibilities) The Jersey Shore Wave, New Jersey’s premier professional women’s tackle football team and a proud member of the Women’s National Football Conference (WNFC), is seeking a Director of Ticketing & Box Office Operations to take full ownership of the franchise's ticketing architecture. You will be responsible for maximizing gate revenue, setting group sales strategies, and managing the entire box office footprint on game days. This is an exciting opportunity to gain hands-on experience in the revenue generation and fan services side of professional sports. As a key member of our organization, you will play a crucial role in driving attendance while ensuring a seamless ticketing experience for fans on game day. This role is ideal for someone who is passionate about sports, sales, customer service, and wants real-world experience running ticket operations for a sports franchise. Key Responsibilities: • Vendor & Inventory Management: Manage the primary ticketing vendor relationship and oversee digital manifest/inventory strategy., • Group Sales Strategy: Architect and execute outreach campaigns for large-scale group bookings (youth leagues, schools, corporate outings)., • Team Leadership: Hire, train, and manage game-day box office volunteers., • Game-Day Operations: Direct the box office and will-call customer service strategy on game days to ensure efficient stadium entry., • Ticket Sales Execution: Develop and execute strategic initiatives to drive single-game, season ticket, and VIP package sales., • Reporting: Track sales inventory and provide regular reports on revenue and attendance trends to team leadership. Conditions of Work: • 5-10 hours of work per week and 5-10 hours on game days Ideal Qualifications: • Interest in sports business, ticket sales, customer service, or event management, • Strong interpersonal skills and a customer-first mentality for addressing fan inquiries, • Motivated, goal-oriented mindset with the ability to work independently to drive sales, • Organized and detail-oriented; comfortable learning and operating digital ticketing software, • Professional writing skills for email outreach and fan communication, • Passion for women’s sports and a commitment to helping grow football opportunities, • Located in or able to travel to New Jersey as needed What You'll Gain: • Real-world experience in sports ticketing operations and sales strategy, working directly with leadership to maximize stadium attendance., • Resume-building experience in customer service, CRM/ticketing platform management, and B2C sales., • Game Day Operations Experience: Direct exposure to live event operations by running the box office, troubleshooting fan issues, and managing entry logistics., • A measurable impact on the financial growth of a professional women’s sports franchise, with the opportunity to directly influence revenue and stadium atmosphere. About the WNFC: The Women's National Football Conference is the premier women’s football (American) league in the U.S., featuring the highest level of competition and visibility in the sport. The WNFC is committed to showcasing the talent, athleticism, and leadership of women in football.

Senior Sales Consultant Bodenvy Summit, NJ Schedule / Expected Work Hours • 9:00 AM – 6:00 PM, • Must be available to work Saturdays, • Full-timeAbout the Role Bodenvy is seeking a Senior Sales Consultant with a proven background in luxury, high-ticket, and consultative sales to join our Summit team. This is a client-facing sales position for someone who understands that selling a premium service is about much more than completing a transaction. You know how to create an exceptional experience, establish trust, uncover what matters most to the client, communicate value, and confidently guide them toward a purchasing decision. The ideal candidate has experience selling high-ticket products or services in a luxury, medical aesthetics, wellness, hospitality, automotive, real estate, or other premium sales environment. You are comfortable discussing significant financial investments, presenting financing options, overcoming objections, and closing sales. Bilingual English/Spanish candidates are strongly preferred. What You'll Do • Conduct 4–6 personalized sales consultations per day., • Create a polished, welcoming, and elevated client experience from the initial consultation through the sale., • Build genuine rapport and quickly establish trust with high-value clients., • Ask thoughtful questions and actively listen to understand each client's goals, concerns, and expectations., • Present customized Bodenvy treatment plans and clearly communicate their value., • Confidently present pricing, financing, and payment options., • Handle objections with professionalism and guide clients toward a purchasing decision., • Consistently ask for the sale and close opportunities both same-day and through strategic follow-up., • Maintain strong follow-up with prospective clients who do not purchase during their initial consultation., • Meet or exceed individual sales, revenue, and conversion goals., • Maintain detailed and accurate client and sales records., • Partner with technicians and management to provide a seamless, elevated client experience., • Assist with front-desk operations when needed, including answering phones, greeting clients, helping clients begin treatments, laundry, and maintaining a clean and professional environment., • Follow all company policies, procedures, sales protocols, and client experience standards., • Perform other duties as assigned by the General Manager.What We're Looking ForRequired, • 3+ years of successful sales experience, preferably in luxury, premium, or high-ticket sales., • Proven track record of meeting or exceeding sales and revenue goals., • Experience selling products or services requiring a significant financial investment., • Strong consultative selling and closing skills., • Experience with same-day closes and overcoming sales objections., • Experience presenting financing and third-party lender options., • Ability to conduct multiple sales consultations in a high-volume environment., • Exceptional communication, interpersonal, and relationship-building skills., • Strong phone and follow-up skills., • Professional appearance and polished communication style., • High attention to detail and follow-through., • Ability to create a personalized experience while confidently driving toward a sale.Bilingual Preferred, • Bilingual English/Spanish strongly preferred., • Ability to confidently communicate with clients in both English and Spanish is highly valued.Luxury Sales Experience Candidates with experience in the following environments are encouraged to apply: • Luxury retail, • Medical aesthetics, • Med spa, • Plastic surgery, • High-end hospitality, • Luxury automotive, • Real estate, • High-end fitness and wellness, • Membership sales, • Jewelry, • Cosmetic or beauty services, • High-ticket home improvement, • Other premium or consultative sales environmentsThe Bodenvy Sales Experience At Bodenvy, we believe premium services require a premium client experience. Our Senior Sales Consultants understand how to balance warmth, confidence, education, and urgency without making the client feel pressured. You should be able to: CONNECT – Create a genuine connection and establish trust. DISCOVER – Uncover the client's goals, motivations, concerns, and expectations. EDUCATE – Clearly communicate our services, technology, and treatment options. PRESENT – Build a customized recommendation that connects directly to the client's goals. OVERCOME – Address objections and financial concerns professionally. CLOSE – Confidently ask for the sale and guide the client toward a decision. FOLLOW UP – Build relationships and maximize every qualified sales opportunity. About Bodenvy Bodenvy is a fast-growing franchise dedicated to helping people feel confident in themselves while supporting the teams who make those transformations possible. We specialize in non-invasive body contouring, weight loss, and wellness services, utilizing proven protocols and industry-leading technology. Our culture is team-driven, positive, polished, and performance-focused. We invest in our people through structured training, coaching, clear expectations, and opportunities for advancement within a growing franchise system. We are looking for someone who takes pride in delivering an exceptional client experience, thrives in a performance-driven environment, and understands how to sell premium services with confidence and integrity. If you know how to sell luxury, build relationships, and close high-ticket business, we want to meet you.

Position Summary The cybersecurity internship is an opportunity that introduces aspiring cybersecurity professionals to the day-to-day operations of security within the company. Interns are primarily exposed to frontline duties associated with cybersecurity practices, and are introduced to the processes of event assessment and escalation (when warranted) to senior members of the cybersecurity team. The internship is a fantastic opportunity to learn firsthand how cybersecurity controls are implemented, managed and enhanced across the business. Working alongside one or more mentors, interns perform data collection, ticket processing, analysis and remediation tasks. Interns also work with cybersecurity team members to understand architectural designs, best practices. To be effective, interns must have a general understanding of cybersecurity principles and concepts, as well as solid practical hands-on experience with computers. Essential Job Duties • Follow and execute directives issued by cybersecurity management and senior employees., • Support day-to-day activities performed by the cybersecurity team., • Learn to manage tools and solutions implemented throughout the organization., • Work with senior members of the team to learn basic first-line threat assessment and response tasks and progress toward independence after proving competence., • Execute tasks requested by cybersecurity team members, such as analysis, investigation, reporting and maintenance of general cybersecurity upkeep., • Monitor dashboards and event logs with escalation to members of the cybersecurity team., • Attain proven proficiency with cybersecurity tools and perform front-end troubleshooting and general triage., • Read daily cybersecurity resources to stay current on security threats and vulnerabilities., • Actively participate with team in mock threat exercises to strengthen skills., • Perform other duties as assigned. Skills and Experience • Successful completion of undergraduate coursework (or reputable trade program) in cybersecurity., • Fundamental knowledge of cybersecurity principles and best practices., • General knowledge and hands-on coursework (lab) experience with cybersecurity endpoint, network, vulnerability, forensic and log management tools., • Basic understanding, knowledge of and hands-on capabilities with operating system configuration (Windows, Unix, Linux) and networking (DNS, DHCP, routing protocols)., • Ability to analyze event and incident logs, and work with SOC and IR teams to assess security events related to malware, vulnerabilities, exploits and kill chain methodology., • Introductory knowledge of cloud-based infrastructure and operations., • Basic exposure to one or more scripting languages (e.g., Python, PowerShell and Bash) preferred., • Basic knowledge of adversary tactics. Additional Qualifications • Proven trustworthiness and history of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating effectively., • Solid written and verbal communication skills., • Capable of working with diverse teams., • Organized and punctual., • Confident, but humble and willing to learn and take initiative., • Recommendations from previous instructors and internship sponsors. Education Requirements • Working toward completion of undergraduate degree in information assurance, computer science, engineering or related technical field preferred. Experience Requirements • Undergraduate hands-on and general knowledge coursework in cybersecurity or information technology., • Demonstrated hands-on lab experience collecting, investigating and documenting threats and incidents., • Ability to speak to cybersecurity projects completed during education and training. Certification Requirements • None expected, but certificates obtained during coursework are a plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our New York Office, the expected hourly rate is $30/hour. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. *Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions.

About AUI AUI builds Apollo, a neurosymbolic foundation model for AI agents that do consequential work, where accuracy, reliability, and visibility matter — conversations with customers, and the processes behind them. Instead of describing behavior in a prompt and hoping the model complies, Apollo compiles declared rules into a checkable program. Constraints are enforced by the system rather than requested of the model, so “this agent will never do X” is something you verify, not something you hope for. The language model works as a translation layer at either end — structuring what a person (or another agent, or a system) says into symbolic slots on the way in, and generating fluent responses on the way out. That guarantee is what LLMs structurally can never achieve. We serve companies from startups to the Fortune 500, across regulated industries, retail, and travel — environments where an agent that improvises is a liability, and where someone has to answer for every action it takes. Apollo-1 is a self-serve platform, and most teams can build on it themselves. Large enterprises — with deeper integrations and more involved internal processes — can use a hand getting their agents all the way to production. Our commercial team also needs proof-of-concept agents built for prospects, fast. That’s this team. The role You’re joining our deployment team, serving two constituencies. Internal. Our product and commercial teams need working agents — proofs of concept for prospects, reference builds, agents that pressure-test the platform before customers find its edges. You’ll build them, often on short notice, often for a business you learned about today. External. The most complex enterprise deployments, where the agent has to hold a real company’s rules across hundreds of scenarios and act on live systems. You’ll be in the room with their operators and subject-matter experts, not reading a requirements doc someone else wrote. An agent starts life as a real business: a bank’s dispute policy, an airline’s rebooking rules, a retailer’s returns matrix. Someone has to sit inside that mess, understand how the business actually works, and turn it into a program the platform can enforce and certify. Then train it, grade it, try to break it, and sign off that it’s ready to act on a customer’s behalf. The loop closes back into the product. What you solve by hand for one enterprise should become something the next customer can do themselves, and you’ll be one of the loudest sources of truth about what the platform can’t do automatically. What you’ll do • Sit with partner teams to extract how their business actually operates — including the rules nobody wrote down and the exceptions everyone knows about, • Author agent programs: translate policy, process, and edge cases into structured, unambiguous declarations the platform can enforce, • Run training rounds — design scenarios, simulate conversations, grade outputs, and iterate until behavior holds, • Own certification: prove a program does what it claims before it ships, and triage it when it regresses, • Find the contradictions. Real businesses run on rules that conflict. You’ll be the one who notices the refund window doesn’t square with the cancellation clause, and who drives the decision on which one wins, • Build proofs of concept alongside our commercial team, and support technical discovery with large prospects — you’re the person in the room who can answer “can it really do that?”, • Turn one-off solutions into reusable patterns, so the self-serve product absorbs what the deployment team learns, • Feed the field back to product: what’s slow, what’s missing, what breaks at scale Who we’re looking for We care more about how you think than where you’ve worked, with one hard requirement. -Technically fluent — not a coder. You’ve worked inside a technological product environment and you understand how systems fit together: what an API is doing, where data moves, why an integration breaks, what engineers mean when they say something is hard. You use coding agents — Cursor, Claude Code, or equivalent — as a normal part of how you work, not as something you tried once. You won’t be shipping production code here, but you will be building, and the tools are the same. -Opinionated about AI. You’re curious about it end to end: roughly how the models actually work, what they’re doing to industries and to work itself, where this is all going. We don’t need you to hold the right opinion. We need you to hold one, and to be able to defend it and change it. -Curious about how businesses run. You find it genuinely interesting that an airline’s rebooking logic looks nothing like a pharmacy’s intake flow. You’ve noticed that industries have structure, and you like learning a new one from scratch. -Independent. You’re given a partner, a pile of documents, and an outcome. Nobody is going to hand you a ticket queue. If you need the work broken down for you, you’ll be unhappy here. -Precise and stubborn. This work rewards people who will handle the ten-thousandth case as carefully as the tenth, and who push back rather than write “handle appropriately” to make a hard question go away. Most people can’t do this. The ones who can are extremely valuable. -You’ve failed at something real. A company, a project, a venture that didn’t work. We’d rather hire someone who has been responsible for an outcome and lost than someone whose record is unblemished because nothing was ever on the line. -A clear writer. Most of this job is written. If you can’t state a rule in a sentence that can only be read one way, the agent can’t follow it. No degree required. It isn’t a proxy for anything we care about. How we work: healthy ego Our culture runs on something we call healthy ego, and it has two halves. Both are required. The first half is ego. High confidence that you can learn and succeed at anything — paired with actually asking for what you need to get there, and then working until the result is excellent rather than finished. We also expect you to want things to succeed for your own sake, not only the company’s. AUI is a place to push yourself and evolve fast. No one will push you and no one will carry you, but everyone will work with you. We sharpen each other by challenging each other, and by the simple pressure of keeping up with the team. The second half is what makes it healthy: your success is never built on top of someone else’s. You name your own mistakes before anyone else has to, and you go fix them — by yourself or with the team. We’re flat. Merit decides what you own, not title or tenure. Backgrounds that tend to work The common thread is time spent close to a technical product, plus real fluency in how some corner of the business world operates. • Solutions, implementation, or technical account management at a software company, • Support escalations, Tier-2, or support quality — the people who own the cases nobody else could close, • Product operations, technical program management, or ops inside a product organization, • Operations in a rule-dense industry — claims, reservations, banking, healthcare intake, logistics — paired with time in a product or technology environment, • Founders and operators of things that didn’t make it What this is not • Not an engineering role. You won’t own production code., • Not a non-technical role either. If you can’t hold your own in a conversation about how a system works, this will be painful., • Not data annotation or gig AI-training work. This is a salaried role where you own outcomes, not task throughput., • Not a support queue. You’re building the thing, not staffing it. Logistics We’re in Williamsburg, Brooklyn, in the office together five days a week. That isn’t a policy we’re apologetic about — this work runs on overhearing each other. A deployment question gets answered across a desk in thirty seconds instead of dying in a thread, and the challenge-each-other part of how we work doesn’t survive being asynchronous. If that’s not how you want to work, this isn’t the right role. How to apply Skip the cover letter. Send your résumé plus answers to one question: • Tell us about something you owned that failed. What did you actually get wrong? (300 words max) The interview process includes an in-office assignment — the closest thing to the actual job we can put in front of you.

Salesforce Nonprofit Cloud Administrator Location: New York City, NY Work Arrangement: Hybrid – 1 day onsite Position Type: Full-Time Position Overview We are seeking a Salesforce Nonprofit Cloud Administrator to support, maintain, and optimize our Salesforce environment while driving user adoption and data quality initiatives across the organization. This individual will serve as the primary administrator for Salesforce Nonprofit Cloud, partnering closely with business stakeholders to enhance system functionality, streamline processes through automation, and ensure users are effectively leveraging the platform. The ideal candidate combines strong Salesforce administration expertise with a customer-focused mindset and a passion for supporting nonprofit operations. Key Responsibilities • Administer and optimize the Salesforce Nonprofit Cloud (NPC) platform, ensuring system performance, reliability, and scalability., • Design, build, and maintain Salesforce Flows to automate business processes and improve operational efficiency., • Monitor and improve data quality through data governance best practices, duplicate management, validation rules, and ongoing audits., • Develop and maintain reports and dashboards that provide meaningful insights for leadership and key stakeholders., • Drive user adoption through training, documentation, process improvement initiatives, and ongoing user support., • Serve as the primary point of contact for Salesforce support requests, troubleshooting issues and managing user inquiries., • Establish and manage a Salesforce helpdesk process and ticket backlog, prioritizing enhancements, incidents, and system requests., • Configure and maintain user profiles, permission sets, roles, sharing settings, and security controls., • Implement UI enhancements and page layout improvements to create an intuitive user experience., • Collaborate with business teams to gather requirements, recommend solutions, and translate needs into system improvements., • Support a growing user base, currently consisting of approximately 30 users with future expansion potential to over 120 licensed users., • Maintain system documentation, release management processes, and platform best practices. Required Qualifications • 3+ years of Salesforce Administration experience., • Hands-on experience with Salesforce Nonprofit Cloud (NPC); candidates with strong Nonprofit Success Pack (NPSP) experience will also be considered., • Strong experience building and maintaining Salesforce Flows and process automation., • Experience managing data quality initiatives, including data governance, data cleansing, and duplicate management., • Proficiency creating reports, dashboards, and data-driven insights for business users., • Experience supporting Salesforce end users and driving platform adoption., • Knowledge of Salesforce security architecture, including profiles, roles, permission sets, and sharing rules., • Experience making UI enhancements and system configuration changes., • Strong troubleshooting, analytical, and problem-solving skills., • Excellent communication and stakeholder management abilities.

Hybrid 2-3 days in office (West Point, PA or Rahway, NJ) As a Power BI & Spotfire Support Specialist for the pharmaceutical sector, you will ensure the operational stability and performance of business intelligence solutions. Your focus will be on incident management, report troubleshooting, and maintaining high availability of analytics dashboards for pharma clients. Responsibilties • Provide support for Power BI and Spotfire dashboards and reports, ensuring high availability and accuracy., • Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices., • Monitor BI platform health using Dynatrace and BigPanda, identifying performance issues., • Troubleshoot report refresh failures, data connectivity issues, and visualization errors., • Collaborate with BI developers to escalate complex issues and coordinate minor enhancements., • Document known issues, troubleshooting guides, and user guides in Confluence., • Track support tickets in JIRA, ensuring SLA compliance and timely resolution., • Perform routine maintenance tasks and basic automation using shell scripts., • Coordinate with data teams and cloud infrastructure for AWS/Azure-related issues., • Provide user support and training on basic BI tool usage. Qualifications • Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field., • 2+ years of experience in BI application support or IT operations., • Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow., • Proficiency with Dynatrace, BigPanda, or similar monitoring tools., • Experience with JIRA for ticket management and Confluence for documentation., • Basic shell scripting skills for automation., • Foundational knowledge of AWS and Azure cloud platforms., • Basic understanding of Power BI, Spotfire, and data visualization concepts is a plus., • Excellent problem-solving and communication skills., • Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus."

Job Title: Customer Success Specialist Location: New York City Office Department: Customer Operations Reports To: Chief Clinical Officer About Fynn.io Fynn.io is a fast-growing SaaS company transforming how senior living communities deliver care through our intuitive and intelligent EHR platform. We help communities streamline workflows, improve care outcomes, and stay compliant with evolving healthcare regulations. At Fynn, we believe great software should feel invisible—and that every customer interaction is an opportunity to build trust. Position Summary As a Customer Success Specialist, you'll be a key point of contact for Fynn's customers throughout their journey with us — from implementation through ongoing success. You'll support new customer implementations, guide users through onboarding, and ensure a smooth transition during and after go-live, while keeping implementation and onboarding records accurate and up to date in HubSpot. Beyond implementations, you'll help manage customer support tickets, ensuring responses are timely, friendly, and helpful, and you'll assist with training materials and customer communications. You'll be the glue between our customers and our internal teams — keeping implementations on track, resolving issues quickly, and flagging risks before they become problems — so communities get up and running smoothly, stay supported, and continue getting real value from the platform long after go-live. Key Responsibilities · Own and manage customer implementations from kickoff through go-live, ensuring a smooth and timely onboarding experience · Build, maintain, and manage implementation timelines, keeping all stakeholders aligned on milestones and deliverables · Proactively identify and report any deviations in project timeframes to your supervisor, along with recommended solutions · Serve as a primary point of contact for customer support, troubleshooting issues and coordinating resolutions with internal teams as needed · Drive customer success efforts post-implementation, including check-ins, training reinforcement, and proactive outreach to ensure communities are getting full value from the platform · Maintain detailed, organized records of customer accounts, implementation status, open issues, and follow-up items · Follow through consistently on open action items, ensuring nothing falls through the cracks · Collaborate cross-functionally with Product, Support, Development and Sales teams to relay customer feedback and improve the overall customer experience · Help identify process improvements to make implementations faster, smoother, and more scalable as Fynn grows · Respond to customer support tickets in a timely, friendly, and professional manner, aiming to resolve issues on first contact whenever possible · Troubleshoot common platform issues and guide customers through step-by-step solutions · Escalate complex or unresolved tickets to the appropriate internal team (Product, Engineering, or Implementation) with clear documentation of the issue · Track ticket status from open to resolution, following up with customers to confirm the issue is fully resolved · Identify recurring issues or patterns in support tickets and flag them to leadership for potential process or product improvements · Maintain accurate, organized records of support interactions within HubSpot to ensure visibility across the team · Help maintain and update internal support documentation and FAQs based on common customer questions and issues · Balance support ticket responsibilities alongside implementation and onboarding work, prioritizing based on urgency and customer impact · Other duties as assigned. Qualifications • Bachelor’s degree or equivalent experience preferred., • Experience in customer support, implementation, onboarding, or customer success (healthcare, senior living, or EHR/software experience a plus), • Strong organizational skills with the ability to manage multiple customer accounts and timelines simultaneously, • Excellent communication skills, both written and verbal, with a customer-first mindset, • Comfort working in a fast-paced, evolving environment where priorities can shift, • Problem-solving instincts and the ability to stay calm and solution-oriented when issues arise, • Detail-oriented with strong follow-through — you don't let things slip, • A collaborative, team-first attitude and willingness to jump in wherever needed, • Excellent written and verbal communication skills with a customer-first, solution-oriented mindset., • Strong attention to detail, organization, and the ability to track multiple customer projects simultaneously., • Tech-savvy and comfortable learning new tools (experience with HubSpot, project management software or LMS tools is a plus)., • Comfortable working in a dynamic, fast-moving startup environment. Passionate about healthcare, technology, and process improvement, and driven to make a meaningful difference.

Retail Division Mission: We enable the selling of clothes through our specialized team and innovative platform to deliver world class client experiences. Inventory Management Sub-Department Mission: We support to enable a curated merchandise assortment and seamless retail environment to create exceptional shopping experiences. OVERVIEW As a member of the Retail Merchandising team, you will be part of the team that curates merchandise assortment and presents our product in the most inspiring way for our clients. As the Inventory Associate, you will support in the movement of merchandise in and out of the store while contributing to seamless operations in the business. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in Retail to continued growth and development with Aritzia. LIST OF RESPONSIBILITIES 1. MECHANICAL - To efficiently and accurately process incoming and outgoing shipments to and from the DC, store to store, and our clients. Incoming • Set up the Mechanical Workstation space as per guidelines, • Check that the cartons received match the Advanced Shipment Notification (ASN) and electronic pack list, • Receiving – Electronically receive the cartons, ensuring accuracy as per guidelines, • Unpacking – Remove product from cartons and shipment packaging, • Security Tagging – Apply security tags to product as per guidelines, • Hanging & Folding – Hang or fold product and sort by style as it is merchandised on the sales floor, • Sizing – Organize product from smallest to largest, • Marking Down – Sale ticket and price marked-down product, • Steam product to remove any creases, • Run product to its location on the sales floor or in the backroom Outgoing • Promptly accept item checks for client orders, store to store transfers, and merchandise pulls, • Picking – Locate product in the store, • Validate that product located matches the request, • De-Tagging – When ready to ship, remove security tag(s) from product, • Fold, wrap, and package up the product as per guidelines, • Labelling – Request, print and attach shipping label to package, • Shipping – Complete shipment out of the store 1. TECHNICAL - To strategically place product in the backroom. • Backroom Floor Planning, • Backroom Core Item Management, • Backroom Optimum Units Management, • Backroom Size Runs 1. MAINTENANCE - To uphold the standards of product display. • Sort product to ensure the right product is in the right place as per the established merchandising placement, • Hang or fold product to enable optimal presentation in the backroom and sales floor, • Size product to enable ease of access for our clients, • Detail product to elevate the garments and enhance client experiences, • Execute stock management to ensure accessibility of all colours and sizes while maintaining urgency to purchase 1. RETAIL SUPPORT - To support in the seamless operations of all aspects of the retail space. • Execute timely and accurate order fulfillment, execute fitting room operations, ensure accurate, • placement of operational signage, and support with service counter operations and client services., • Execute against the standards of inventory accuracy, window installations and maintenance, product integrity auditing and support, and product repairs, • Execute maintenance of lighting, cleaning, store repairs, and plants, • Execute on inventory counts, cycle counts, door guard coverage, and occupational health and safety standards, • Execute against the standards of supplies, equipment, packaging and hangers management, and support with technology issues as they arise. LOGISTICAL REQUIREMENTS • Location: In support of the business, you may be called upon to work at other Aritzia locations (office/store/distribution center), • beyond your regular place of work from time to time, • Schedule: You will submit your availability and Aritzia will honor when you are able to work. During peak business (special, • events) Aritzia may request that you work outside of your regular weekly work schedule to support., • Travel: Travel expected [0] KEY PERFORMANCE INDICATORS (KPIS) • Units per Hour (UPH), • Store Fulfillment Rate You are responsible to meet or exceed all KPIs for your area, as applicable to your role. THE PERKS Some of the industry-leading benefits you’ll receive while working at Aritzia: • Competitive Pay Package — We’re committed to performance-based pay increases., • Product Discount — We offer a 40% discount on all our Everyday Luxury products (online and in store)., • Set Your Schedule — We strive to align with your availability and preferred working hours (some restrictions apply)., • Career Progression — We foster growth. Our boutiques are the best place to start your career with Aritzia. Enjoy personalized career development and be first in line for opportunities in our other workplaces, including roles at our Support Office., • Aspirational Workspace — We consider every design detail to connect to the energy of the culture., • Health & Safety — We take industry-leading health and safety precautions, including on-site screenings, mask and distancing protocols and cleaning supplies ARITZIA Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Administrative Assistant, Studio Operations, 3156-1 The Studios Operations team keeps the studio running — from the stage floor to the front door. We're a service-oriented team that takes pride in the details: a well-stocked pantry, a smoothly coordinated catering order, a facility maintenance need coordinated with our landlord that doesn't fall through the cracks. We support on site productions and internal teams across Client Services, Studio Admin, and Stage Operations, and delivering an exceptional client experience for our productions is at the heart of everything we do. That means working cohesively, moving fast, and anticipating needs before they become problems. No two days look the same. We're looking for someone who's proactive, organized, and genuinely energized by making things work — someone who finds satisfaction in the behind-the-scenes work that makes the on-screen work possible. Position Overview The Administrative Assistant, Studio Operations provides operational and administrative support to the Studio Operations team. This role supports the Senior Manager, Studio Operations and core functions (Client Services, Studio Admin, Stage Specialists) by managing facility tickets, supplies, catering, documentation, and light logistics. The Administrative Assistant helps keep day-to-day operations running smoothly so the team can focus on strategic, production-facing work. Responsibilities • Facilities & Operations: Track and follow up on facility tickets, support daily operations needs, and coordinate minor facilities improvements with the landlord, • Catering & Events: Coordinate catering and logistics for on-site team and guests, • Documentation & Reporting: Keep operational documentation (SOPs, manuals) organized and up to date, and compile simple operational summaries/trackers (highlights, ticket logs), • Logistics & Production Support: Provide light support for mailroom tasks, production onboarding/offboarding, tours, and general site visits Requirements • Experience in an administrative, facilities, workplace, or operations support role; studio or production environment is a plus, • Strong organizational skills with high attention to detail and follow-through, especially in tracking tickets and open items, • Comfort working in a fast-paced, service-oriented environment and handling multiple tasks at once, • Proficiency with Google Workspace; familiarity with facility ticketing systems and visitor/logistics tools is a plus, • Clear, concise communication skills and a collaborative, service-minded approach Nice To Haves Or Preferred Skills • Studio or production environment experience; familiarity with facility ticketing systems and visitor/logistics tools Pay Rate Range $30–40/hr.

[About d'strict] d'strict is a design company that creates innovative spatial experiences by developing content with digital media technology. Our company has always kept pace with the development of technology since its establishment in 2004. Today, d'strict provides custom-developed content upon request (Commercial Service), offers clients a license to media art content, and operates our own exhibition venues (Art Service). d'strict is the creator of numerous highly-acclaimed public art projects, including at K-Pop Square in Seoul, and at Times Square, New York. We are also the producer and operator of "ARTE MUSEUM," the most popular media art exhibition space in Korea. Since September 2020, the exhibition has attracted more than 5 million visitors and has extended its reach to major cities around the globe. d'strict has won numerous domestic and international design awards, including the iF Design Award, for its innovative creative capabilities. [ARTE MUSEUM] ARTE MUSEUM is an immersive media art exhibition space presented by d'strict, acclaimed for creating the public media art 'WAVE' at COEX in Korea. Exhibits at the ARTE MUSEUM center around the theme 'ETERNAL NATURE', reinterpreting various elements and spaces in nature as immersive media art. The artworks, brought to life through the fusion of various digital media technologies and visual creativity, capture nature's eternal attributes and realistic presentation, allowing visitors to experience nature unconstrained by time and space. ARTE MUSEUM is a global exhibition brand that launched its first venue in Jeju, South Korea, in September 2020. Since its inception, ARTE MUSEUM has extended its reach to major cities around the globe, establishing itself as a popular exhibition with a cumulative total of five million visitors. It has also won several global design awards, including the iF Design Award. Join the team at ARTE MUSEUM NEW YORK, d'strict's second but largest media art museum in the US. _ Position Title: Operations Team Member Employer: ARTE MUSEUM New York Reports To: Operations Team Leader Operations Team Member Position Summary Operations Team Member are the heart of the ARTE MUSEUM guest experience — the first face visitors see and the team that keeps every corner of the museum running smoothly. From welcoming guests at the front desk to maintaining the beauty of the exhibition floor, Operations Staff rotate across key functions including Reception, Ticket Checking, Rounding, MD Shop, and Tea Bar(Cafe). If you're passionate about hospitality, thrive in a dynamic environment, and take pride in creating memorable moments for every visitor, this role is for you. Operations Staff Responsibilities • Greet and welcome all visitors — including VIPs and large groups — ensuring every guest feels valued from the moment they arrive, • Deliver accurate, engaging information about the exhibition, ticketing, and museum policies, • Rotate across the following operational areas: Reception & Ticket Checking • Process ticket verification and validate special discount eligibility, • Manage crowd flow at lobbies and entrances, • Oversee stroller/wheelchair rentals, storage lockers, and VIP invitation tickets, • Handle emergencies and troubleshoot guest concerns with professionalism Rounding (Exhibition Floor) • Patrol the exhibition zones to ensure content quality — mapping, warping, and focus integrity, • Report any content or facility issues to the relevant team promptly, • Maintain zone cleanliness and guest comfort, including temperature and scent control, • Organize interactive stations (Live Sketchbook, STAR RAINDROPS, etc.) and collect lost items MD Shop • Assist guests with product information and purchases, • Manage inventory, stocking, and quarterly audits, • Process payments, exchanges, and refunds; oversee cash handling and delivery, • Keep the store organized, clean, and visually appealing Tea Bar (Cafe) • Take guest orders, prepare and serve beverages with care, • Maintain daily inventory records and ensure kitchen hygiene standards, • Provide friendly, knowledgeable service to walk-in guests Job Requirements • Minimum 1 year of full-time customer service experience required, • Must be available for full-time employment only (40 hours per week) — part-time availability will not be considered, • Physically able to remain on your feet for extended periods, walk throughout the museum, and lift up to 15–20 lbs, • Food Handler Certificate (or card) required for Tea Bar rotation, • Must be legally authorized to work in the United States, • Strong customer service orientation with warm, professional communication skills, • Active listening and clear verbal communication; ability to explain exhibition content engagingly, • Proactive, adaptable team player with a collaborative mindset, • Able to handle emergencies calmly and follow operational guidelines, • Comfortable working rotating shifts, including weekends and public holidays, • Upselling skills and a service-first attitude Why Join Us • Work within a globally expanding brand with a passionate, creative team, • Contribute directly to shaping the guest experience at ARTE MUSEUM New York Benefits • Medical and Vision insurance fully paid by employer, • 401(k) with employer matching, • PTO, • 20 complimentary museum tickets per quarter Schedule • 8-hour shift, C Shift (1:30 PM – 9:30 PM), • Rotating shifts required; availability on weekends and holidays is a must Job Type: Full-time ONLY (Part-time is not available) Expected Hours: 40 hours per week Pay: This is a non-exempt role. $21.00/hour (Please note: This is strictly a full-time position. We are not accepting part-time applicants at this time.)

About the Role You own the online store — and the number that comes with it. Pro Standard sells licensed sports apparel direct to consumer across brand-owned sites in the US, Mexico, Canada, the UK, and additional international markets. This role is accountable for revenue first: growing sales, conversion, and customer lifetime across all of them, with the US site as the priority. You run the site P&L, the merchandising calendar, the site roadmap, SEO, and customer service — the full customer journey from first search to post-purchase. And we move at the speed of sport: when a team wins, demand shows up in hours, and the site has to be ready before it does. We're looking for someone who arrives with ideas — new ways to merchandise fan moments, new revenue streams, new tests we haven't thought of — and the discipline to ship them, measure them, and double down on what works. What You'll Own • Revenue. Site sales and conversion across all brand-owned markets — the number you own, report on weekly, and build every decision around., • The campaign calendar and site programming: you own what the site shows and says — the homepage, hero campaigns, landing pages, and the calendar of launches, promos, and moments behind them. Planned with brand, creative, and CRM; executed and kept current by your team., • Site merchandising: collection architecture, launch execution, promo discipline (promos on available-to-sell product only — never sitewide), and inventory-aware merchandising so the site never sells what the warehouse cannot ship., • Reactive commerce: pre-built playbooks for game moments, player news, and playoff runs — landing pages, collections, and homepage takeovers that go live in hours, not days., • The site roadmap: CRO testing program, PDP/PLP improvements, site speed, and the dev/design pipeline that ships them., • International sites: market-specific calendars, translation quality, localized assortments, and knowing when a market deserves investment versus maintenance., • The team: a growing group across site merchandising, analytics, and site operations — clear priorities, real accountability, no bottlenecks — with a direct hand in shaping the roles that get added as the channel scales., • SEO and organic growth: the SEO agenda rolls up to you — organic traffic is a revenue channel, not a side project., • Customer service: the CS team reports into this role. You own service levels and, just as important, the loop from contact reasons back into site and product fixes — complaints are free product research., • Partnership across the marketing team: paid media, CRM, and creative all depend on the site converting — you work with them as one growth team with a shared number., • The AI layer of the ecommerce operation: you run the AI reporting stack day to day, and you keep building it — new agents, new automated reports, new workflows that take production work off your team. This is a hands-on ownership area, not a delegated one. What Great Looks Like • Sales growing — revenue, conversion rate, and revenue per session improving quarter over quarter, per market., • A steady pipeline of new ideas in test: some will miss, and the wins compound., • The AI layer expanding every quarter: more reporting automated, more production work handled by agents, more of the team's time spent on judgment instead of assembly., • A campaign calendar that is planned ahead, visible to everyone, and actually reflected on the site — the homepage always matches the moment., • Launches ship on time, every time — including the ones with 48 hours of notice., • Clean merchandising execution: promos only on available product, fresh collections, launch links that work., • International markets growing without stealing focus from the US., • CS resolution times improving while ticket volume per order falls — because site fixes keep removing the reasons people write in., • A team that knows what matters this week without asking. What We're Looking For • 6+ years in ecommerce with at least 2 years owning a site P&L or full ecommerce function — a director or very strong senior manager ready to own the number., • A builder with a point of view: you should walk into the interview with opinions about what our site should try next., • Shopify fluency — our stack — including merchandising, apps, and multi-market storefronts., • DTC brand experience; apparel, sports, or licensed goods strongly preferred. Fan-driven or moment-driven commerce is a real advantage., • Marketplace and multi-market experience welcome, but the center of gravity is brand-owned sites., • Analytical depth: GA4, cohort thinking, and honest reads of what is and is not working — you challenge the analyst, not just receive reports., • AI expertise — this one is a requirement, not a preference: you work with AI daily (agents, LLM tools, automation platforms), you have personally built automated reports or workflows, and you can demo them. Candidates who cannot show real AI work will not advance., • People leadership: you have run a multi-function team (merchandising, SEO, or customer service under one roof is ideal), including remote team members in other markets., • Bilingual English/Spanish is a plus given our Mexico operation.

Responsibilities • Lead and develop a team of desktop support technicians, overseeing daily operations, ticket queues, and SLA performance to deliver fast, high-quality end-user support across trading, operations, and corporate teams., • Manage the lifecycle of end-user hardware and software (laptops, desktops, multi-monitor trading setups, mobile devices, and peripherals), including imaging, patching, upgrades, and asset tracking., • Drive continuous improvement by analyzing incident trends, building knowledge base content, coordinating with infrastructure and vendor partners, and supporting VIP and executive users. Requirements • 5+ years of desktop/IT support experience, including at least 2 years in a supervisory or management role, preferably within banking, asset management, or another regulated financial environment., • Strong technical expertise in Windows and macOS, Microsoft 365, Active Directory/Entra ID, Intune or SCCM, and ITSM platforms such as ServiceNow., • Working knowledge of financial-sector compliance and security requirements, and experience supporting market data and trading applications (e.g., Bloomberg Terminal) is a plus., • Excellent leadership, communication, and customer service skills, with the ability to stay calm under pressure in a fast-paced, time-sensitive environment. Certifications such as ITIL, CompTIA A+, or Microsoft certifications are preferred., • BA Degree Required

Job DescriptionBenefits/Perks • Flexible Scheduling, • Competitive Compensation, • Career Advancement OpportunitiesPosition Summary The Lead Line Cook serves as the kitchen leader during assigned shifts, ensuring exceptional food quality, efficient kitchen operations, and adherence to company standards. This position supervises and develops the line cook team, manages daily production and prep, oversees inventory and ordering, maintains food safety and sanitation compliance, and serves as the acting Kitchen Manager whenever the Executive Chef or Sous Chef is absent. The ideal candidate is a hands on leader who thrives in a fast paced environment, leads by example,and is passionate about developing team members while delivering an outstanding guest experience. Essential Duties & Responsibilities Kitchen Leadership & Team Supervision • Supervise and lead line cooks, prep cooks, dishwashers, and kitchen support staff during assigned shifts., • Assign daily station responsibilities and ensure proper staffing throughout service., • Conduct daily pre-shift meetings to communicate menu changes, priorities, and production goals., • Train, coach, and mentor kitchen employees on recipes, cooking techniques, food safety, and company standards., • Monitor employee performance and provide ongoing feedback and coaching., • Assist with interviewing, onboarding, and training new employees., • Assist the Executive Chef with scheduling, shift assignments, labor management, and coverage for call-offs., • Foster a positive, respectful, and accountable team culture. Acting Kitchen Manager When the Executive Chef or Sous Chef is unavailable, the Lead Line Cook assumes responsibility for kitchen operations by: • Managing all back-of-house operations during the shift., • Making operational decisions to ensure smooth service., • Supervising all kitchen employees., • Coordinating communication between the front-of-house and kitchen., • Addressing guest concerns related to food quality., • Ensuring labor, food quality, sanitation, and safety standards are maintained., • Reporting operational issues directly to management. Food Preparation & Production • Prepare, cook, and plate menu items according to standardized recipes and presentation guidelines., • Ensure consistent food quality, flavor, appearance, and portion control., • Monitor ticket times and maintain efficient kitchen workflow during service., • Verify proper cooking temperatures and food holding procedures., • Maintain prep levels throughout the day to ensure uninterrupted service., • Assist with recipe development, seasonal menu changes, and daily specials. Prep Production Management • Create and manage daily prep lists based on sales forecasts and projected business levels., • Assign prep responsibilities to kitchen staff and monitor completion., • Verify all prep items meet quality and portion specifications., • Ensure prep sheets are completed accurately and communicated between shifts., • Monitor production levels to reduce waste while maintaining product availability. Inventory Management & Ordering • Perform daily, weekly, and monthly inventory counts., • Maintain accurate inventory records., • Monitor product usage and identify opportunities to reduce food waste., • Ensure proper stock rotation using FIFO (First In, First Out)., • Receive, inspect, and verify all food and supply deliveries., • Place food, beverage, and smallware orders with approved vendors., • Communicate inventory shortages and purchasing needs to the Executive Chef., • Maintain organized walk-ins, freezers, dry storage, and chemical storage areas. Food Safety & Sanitation • Ensure compliance with all local, state, and federal health regulations., • Maintain ServSafe food safety standards and HACCP procedures., • Complete and verify daily temperature logs for: ◦ Refrigerators ◦ Freezers ◦ Hot holding equipment ◦ Cooked foods ◦ Cooling logs • Complete sanitation and cleaning checklists., • Ensure all employees practice proper handwashing, glove usage, and food handling procedures., • Maintain inspection-ready kitchen conditions at all times., • Ensure all kitchen equipment is cleaned, sanitized, and maintained according to schedule. Administrative & Operational Responsibilities • Assist with creating weekly staff schedules., • Monitor labor efficiency and staffing needs., • Complete opening, shift-change, and closing checklists., • Maintain daily communication logs for management., • Report maintenance and equipment issues promptly., • Assist with catering events, banquets, and special functions., • Participate in kitchen meetings and operational planning. Qualifications • Minimum 3 years of high-volume kitchen experience., • Minimum 1–2 years in a supervisory or leadership role., • NYS Food Handlers (MUST HAVE), • Strong knowledge of food preparation, production planning, and kitchen operations. • Experience managing inventory and placing vendor orders., • Knowledge of labor management and scheduling., • Strong understanding of food cost, waste reduction, and portion control., • ServSafe Food Protection Manager Certification preferred (or ability to obtain within 90 days)., • Excellent leadership, communication, and organizational skills., • Ability to multitask under pressure while maintaining a positive attitude. Physical Requirements • Ability to stand for extended periods., • Lift and carry up to 50 pounds regularly., • Bend, kneel, reach, push, and pull throughout the shift., • Work safely around hot equipment, sharp tools, and commercial kitchen machinery. Key Performance Indicators (KPIs) • Food quality and consistency, • Ticket time and service execution, • Prep completion and production accuracy, • Inventory accuracy, • Food cost and waste control, • Vendor ordering accuracy, • Temperature log compliance, • Health inspection scores, • Kitchen cleanliness and organization, • Labor efficiency, • Employee training and retention, • Guest satisfaction Core Competencies • Leadership & Coaching, • Kitchen Operations Management, • Production Planning, • Inventory Control, • Vendor Ordering, • Scheduling Assistance, • Food Safety & HACCP Compliance, • Sanitation Management, • Team Development, • Time Management, • Problem Solving, • Communication, • Organization, • Accountability, • Attention to Detail

Job Description • We are hiring immediately for a full time COOK - R&D position., • Location: Research and Development - 147 41st, 4th Floor, Brooklyn, NY 11232. Note: online applications accepted only., • Schedule: Full time schedule; Monday through Friday, 8:00 AM to 4:00 PM. More details upon interview., • Requirement: Previous research and development, cooking, and food service experience is required., • Work independently while maintaining accuracy, organization, and attention to detail, • Develop, read, and test recipes while applying basic math for measurements, portions, and adjustments, • Demonstrate strong culinary fundamentals, including knife skills and a variety of cooking techniques, • Evaluate and refine recipes to ensure consistency, quality, flavor, and presentation *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1574207. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables., • The use of slip-resistant shoes and proper lifting techniques. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques. Union Square Events maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1574207 [[filter4]] We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job Description • We are hiring immediately for full time COOK positions., • Location: New York Marriott Marquis - 1535 Broadway, New York, NY 10036. Note: online applications accepted only., • Schedule: Full time; Days and hours may vary. Weekend availability is required. More details upon interview., • Requirement: Previous cooking experience is preferred., • Pay Range: $23.00 per hour to $27.00 per hour *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1564332. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables., • The use of slip-resistant shoes and proper lifting techniques. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques. Union Square Events maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1564332 [[filter4]] We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job Description • We are hiring immediately for full and part time COOK positions., • Location: New York Marriott Marquis - 1535 Broadway, New York, NY 10036. Note: online applications accepted only., • Schedule: Full and part time; Days and hours may vary. More details upon interview., • Requirement: One year of kitchen experience is required., • Pay Range: $21.00 per hour to $28.00 per hour. *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1564020. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables., • The use of slip-resistant shoes and proper lifting techniques. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques. Union Square Events maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1564020 [[filter4]] We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job DescriptionDescription: The Kitchen Lead plays a key leadership role within the back-of-house, supporting daily kitchen operations while ensuring consistency, quality, and execution across all stations. Reporting directly to the Executive Chef and working closely with Sous Chefs and the culinary team, this position serves as a hands-on leader who is well-versed in all areas of the kitchen. The Kitchen Lead helps drive fine dining standards by leading by example, supporting service execution, reinforcing food safety and sanitation, and ensuring the kitchen operates efficiently and cohesively during all shifts. Key Responsibilities • Oversee and execute food preparation and service across all kitchen stations, ensuring consistency, quality, and adherence to recipes and plating standards, • Serve as a hands-on leader on the line, supporting and guiding kitchen staff while stepping into any station as needed to maintain service flow, • Ensure all stations are properly set up, stocked, and prepared to meet service demands while monitoring prep levels, pars, and product usage, • Maintain strict compliance with food safety, sanitation, and cleanliness standards throughout all kitchen operations, • Support Expo and ticket flow by assisting with pacing, communication, and coordination during service, • Communicate effectively with the Executive Chef, Sous Chefs, and team members to address operational needs, training, and service execution Requirements: Qualifications • Previous experience in a leadership or senior cook role within a full-service or fine-dining kitchen, • Strong working knowledge of all kitchen stations, including prep, sauté, grill, pantry, and expo, • Proven ability to work efficiently in a fast-paced, high-pressure environment, • Strong attention to detail and commitment to culinary excellence, • Ability to multitask, prioritize, and make sound decisions during service, • Demonstrated understanding of food safety, sanitation, and proper kitchen procedures, • Strong communication skills and a team-oriented mindset, • Availability to work nights, weekends, and holidays, • Ability to stand for extended periods and work full shifts, • Ability to lift, push, or pull up to 50 pounds Physical Requirements • Ability to stand and walk for extended periods of time during scheduled shifts, • Ability to move throughout all areas of the restaurant, including kitchens, storage areas, receiving areas, walk-in coolers, freezers, and office spaces as applicable, • Ability to frequently lift, carry, push, or pull kitchen equipment, food products, supplies, and other operational items, • Ability to lift, push, or pull up to 50 pounds independently and up to 85 pounds on occasion, • Ability to communicate effectively with team members, vendors, and guests as needed in a fast-paced environment, • Ability to operate kitchen equipment, computers, and other technology required to perform essential job functions

Job Description What You Will Do • Provide coverage across Delivery Operations when managers, supervisors, dispatchers, or support roles are off, unavailable, or focused on higher-priority needs., • Support AM and PM dispatch functions, including route setup, paperwork, phones, printers, driver materials, equipment readiness, and daily route adjustments., • Assist drivers throughout the day with route issues, account concerns, closures, delays, breakdowns, accidents, injuries, phone/printer problems, and other delivery-related needs., • Monitor route progress, identify delayed routes, and escalate service, safety, staffing, equipment, or customer concerns early., • Support delivery reporting and follow-up, including logs, stem reports, pushed stop/load emails, missed stop follow-up, Jotform submissions, and dispatch records., • Assist with compliance and administrative tasks such as LYTX follow-up, driver coaching documentation, Fleetworthy records, parking ticket research, affidavits, EZ Pass/traffic violations, and related records., • Support manpower planning, daily assignments, route reviews, time-off calendar updates, timesheet review, payroll corrections, onboarding, meetings, and special projects., • Train on Brooklyn shipping/routing support, including route sequencing, shipping reports, order review, delivery instructions, off-day reports, and service time updates., • Provide Saturday dispatch or other schedule coverage when assigned. What We Are Looking For • 2+ years of delivery, dispatch, transportation, logistics, warehouse, beverage distribution, or operations experience preferred., • Prior lead, supervisor, trainer, dispatcher, or operations support experience preferred., • Willingness to learn multiple delivery functions and provide coverage wherever needed., • Flexibility to work early mornings, afternoons, weekends, holidays, peak-season schedules, Saturday dispatch, and occasional Brooklyn coverage., • Strong communication skills and the ability to work professionally with drivers, helpers, managers, sales, customer service, safety, garage, warehouse, vendors, and other departments., • Strong organization, follow-through, urgency, attention to detail, and ability to manage multiple priorities in a fast-paced delivery environment., • Comfort using systems, reports, spreadsheets, email, dashboards, and delivery-related platforms., • Ability to follow company policies, safety requirements, union contract guidelines, and management direction. Success Looks Like • Delivery leadership can rely on you to step in, stabilize the operation, and keep work moving when coverage is needed., • Dispatch, routing, driver support, compliance follow-up, and reporting continue smoothly during absences or workload spikes., • Drivers and staff receive clear communication, timely follow-up, and consistent support., • Route issues, missed stops, equipment problems, accidents, injuries, and service concerns are documented and escalated properly., • You become trained across multiple Delivery Operations functions and help reduce dependency on any one individual., • You demonstrate the judgment, flexibility, accountability, urgency, and leadership maturity needed for advancement. Why Join Us? We run lean, move fast, and set high standards. This role is ideal for someone who wants broad exposure to Delivery Operations, real responsibility, and a path toward advancement. If you are dependable, flexible, organized, and ready to grow, this position offers the opportunity to learn multiple areas of the department and build a strong leadership career. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We're building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we're scaling the systems behind our support team so we can keep delivering delightful experiences as that community grows. We're looking for a Support Systems Engineer who ships production code, not tickets and specs: someone who takes a fix from proposal to merged PR themselves. This role reports directly to the Head of Customer Experience. Own the AI support agent, our ticketing system and other Support tools end to end: authentication (JWT), response logic, routing, escalation paths and tone, tested in staging before it sees live traffic Ship daily product changes that remove ticket volume. Recent example: extending automatic refund eligibility to one-click credit purchases, accidental upgrades and month-based proration on annual terms Build and maintain internal CX tooling as real software, not one-offs: scripts, jobs, dashboards, admin surfaces Run QA and evals with real test suites and pass/fail rubrics, plus monitoring and alerts for outages, bugs and volume spikes Own releases: staged rollouts, a regression suite before every ship, clear rollback criteria, a writeup when something reaches production Build the CX reporting the org runs on: volume, deflection, CSAT, reply and resolution time, escalation accuracy, agent spend. You own the correctness and availability of the queries. Build and stage the guardrails on refunds, account changes and anything touching money or PII, including the audit trail Keep the knowledge base accurate and structured for the agent to parse, and manage the handoff into the ticketing system Keep the CX roadmap and the coverage model current, sequenced against priorities set by the Head of CX, so gaps show up before they bite Run the day-to-day with our AI platform vendor: weekly working session, joint roadmap, issues filed with reproductions Carry signal across teams: Product and Engineering on bugs and rollouts, Customer Education on self-serve, community on Discord and the forums, GTM and Analytics on routing and reporting 5+ years in Customer Experience, Support Engineering or Support Operations, with real time spent writing code You ship production code in codebases you didn't write: read TypeScript, trace logic through someone else's service, put up a PR that survives review. Our stack is TypeScript and Node.js on AWS Hands-on experience building and tuning AI or LLM-powered support workflows: prompt and context engineering, routing, escalation design, evals SQL experience. You own the reporting, so you shouldn't be waiting on Analytics for it Code-level experience with a billing or payments API: invoices, prorations, refunds. A large share of consumer tickets live here Git, PR review, CI, staging and feature flags as your default way of working Real QA and eval experience: you can define rubrics, build test suites and calibrate against what good looks like Judgment about where a fix belongs, in code, in the agent or in the knowledge base A track record carrying signal between support, product and other functions and turning it into action Comfort managing your own work in a fast-moving environment, high ownership and high autonomy Genuine interest in AI, creative tools or both The most successful person in this role treats the agent and the systems around it like a product they own. They watch where it fails, ship the fix and check whether it worked. They build reporting people actually use. And they show up with improvements no one asked for yet. During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built, and that starts now. As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. _ We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway _ _ _ _ _ _ _ We're excited to be recognized as a best place to work: | | |

Epic Kids is the leading digital reading platform built for kids 12 and under, trusted by millions of children, educators, and families around the world. Our mission is to inspire a lifelong love of reading by providing unlimited access to thousands of high-quality books, videos, and educational content through a safe and engaging experience. We combine technology, storytelling, and learning innovation to help every child become a confident reader. At Epic, you'll join a collaborative and fast-paced global team passionate about building meaningful products that make a real impact on children's education and literacy. The IT Systems Administrator runs Epic's day-to-day IT operations and keeps them continuously audit-ready. The scope covers corporate identity and access, endpoint and application management, and employee IT support. As the dedicated IT function of a small company, you will work from goals and requirements set by technology leadership, with wide ownership of how the work gets done. Part of that work is maintaining the access records, change history, and control evidence that audits and security reviews rely on. You will partner closely with infrastructure, engineering, and people operations on onboarding and offboarding, access reviews, and Epic's compliance program. This is a fully remote, US-based role working closely with a global engineering team. Administer corporate identity and access across Google Workspace and our core business applications -- accounts, groups, roles, and least-privilege permissions Evolve the identity stack -- single sign-on, lifecycle automation, and identity tooling as needs grow Own the user lifecycle end to end -- provisioning at hire, changes at role transitions, and complete, timely deprovisioning at exit Run periodic user access reviews across in-scope systems and drive the remediation they surface to closure Enforce authentication and device standards -- multi-factor enrollment, encryption, patching, and configuration baselines Own device provisioning -- MDM enrollment and laptop setup, including zero-touch deployment Produce and maintain evidence for IT-owned controls, and support audits, customer security questionnaires, and vendor security reviews Maintain the inventory of applications, hardware assets, and the access each grants Handle day-to-day IT support for employees Define and document IT procedures and keep runbooks current Partner with infrastructure and people operations on policy rollout, security-awareness training completion, and incident response for IT-owned systems 5+ years in IT administration or IT operations, with hands-on identity, endpoint, and business-application administration beyond ticket-queue support Experience supporting a formal compliance program (SOC 2, ISO 27001, or similar) -- access reviews, evidence collection, and working with auditors Working knowledge of identity and access management -- single sign-on, multi-factor authentication, and user lifecycle management Experience administering Google Workspace or a comparable productivity and identity suite Strong troubleshooting across hardware, operating systems, networking, and SaaS applications Clear communication and documentation, supporting both technical and non-technical employees Bachelor's degree or equivalent practical experience Experience managing a macOS fleet with a modern MDM platform (Jamf, Kandji, Intune, or similar) Experience implementing conditional / context-aware access (geo- and network-based restrictions) Familiarity with data-residency and privacy requirements (COPPA, FERPA, GDPR) Experience with a compliance automation platform (Vanta, Drata, or similar) Experience with identity-governance or access-review tooling (SailPoint, Certalign, Lumos, or similar) Experience with SSO integrations using SAML and SCIM Scripting to automate routine administration (Python, Bash, or PowerShell)

Location: United States - Remote Other Considerations: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust LTS is seeking an experienced ServiceNow System Administrator to support the implementation, configuration, security, governance, and ongoing administration of the ServiceNow platform supporting a mission-critical Department of Veterans Affairs (VA) program. The ServiceNow System Administrator will play a key role in establishing foundational platform standards, administrative processes, environment controls, user and access governance, security configurations, integrations, and operational procedures. This individual will work closely with platform architects, developers, cybersecurity personnel, infrastructure teams, and program leadership to ensure the ServiceNow environment is secure, stable, supportable, compliant, and governed in alignment with VA OIT standards and federal cybersecurity requirements. This is an opportunity to help establish and mature a ServiceNow environment within a complex federal enterprise while contributing directly to platform reliability, security, governance, and modernization. What You’ll Do: • Support the initial configuration and operationalization of ServiceNow instances across development, test, staging, and production environments, including platform settings, plugins, properties, user/group structures, and administrative standards., • Manage, configure, and maintain ServiceNow instances to ensure platform availability, performance, stability, security, and supportability., • Prepare and support ServiceNow instance clones, upgrades, health checks, patching, release activities, and other advanced platform administration activities., • Establish and administer controlled promotion of configuration changes between environments using approved ServiceNow deployment mechanisms and change processes., • Manage activation and configuration of ServiceNow plugins and platform capabilities in accordance with architecture, security, licensing, and governance requirements., • Monitor instance health, platform performance, diagnostics, scheduled jobs, logs, integrations, and technical debt; identify and remediate platform health findings., • Provide day-to-day platform administration, end-user provisioning, and primary ITSM ticket triage for ServiceNow-related requests and issues., • Help establish and enforce ServiceNow platform governance, including configuration standards, naming conventions, administrative procedures, development controls, environment management, and release processes., • Review proposed platform changes for alignment with ServiceNow architecture, security, governance, and configuration standards., • Maintain platform configuration records, administrative SOPs, environment diagrams, access matrices, operational runbooks, and other governance documentation., • Support change management processes, including CAB and RFC activities, in alignment with VA governance requirements., • Ensure ServiceNow configurations and connected technologies adhere to applicable VA TRM-approved technologies and standards., • Configure and maintain ServiceNow users, groups, roles, ACLs, and role-based access controls using least-privilege and separation-of-duties principles., • Support ServiceNow security controls, including authentication/SSO integrations, MFA dependencies, encryption, audit logging, privileged access, and secure configuration standards., • Establish and maintain controls for service accounts, privileged accounts, API credentials, certificates, and secrets, including access reviews and credential rotation., • Configure and maintain auditing, transaction logging, access logging, and supporting evidence required for security assessments and Authority to Operate (ATO) activities., • Support compliance with applicable VA cybersecurity policies, FISMA, NIST 800-53, Zero Trust principles, and VAAR/FAR requirements., • Partner with ISSOs and cybersecurity personnel on vulnerability remediation, POA&M updates, continuous monitoring, audit readiness, STIGs, CIS benchmarks, and secure configuration baselines., • Support ServiceNow integration with enterprise identity services, including Active Directory and Microsoft Entra ID., • Support and administer ServiceNow integrations using MID Servers, APIs, integration accounts, connection aliases, credentials, and endpoints., • Coordinate with VA cloud, network, database, identity, and infrastructure teams on dependencies affecting platform availability, security, disaster recovery, and continuity of operations., • Diagnose and resolve ServiceNow platform, integration, authentication, and application issues using system logs, transaction logs, scheduled job history, integration logs, and platform diagnostic capabilities., • Provide Tier 2/3 support for ServiceNow incidents, service requests, and escalations., • Collaborate with developers, architects, DevOps engineers, cybersecurity teams, network teams, and VA stakeholders to resolve cross-functional technical issues., • Participate in Agile ceremonies and contribute to iterative delivery cycles., • Recommend opportunities to improve platform performance, modernization, operational efficiency, security posture, and technical debt. What We’re Looking For: • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field or equivalent relevant professional experience., • 5+ years of system administration or platform administration experience within enterprise or federal environments., • 3+ years of hands-on ServiceNow platform administration experience., • Demonstrated experience configuring ServiceNow users, groups, roles, ACLs, authentication, instance properties, plugins, notifications, scheduled jobs, integrations, and platform security controls., • Experience supporting ServiceNow implementations or initial platform setup across development, test, staging, and production environments., • Hands-on experience with ServiceNow instance upgrades, clones, health checks, release management, and configuration promotion., • Experience establishing or operating within a ServiceNow platform governance model, including configuration standards, change controls, and administrative procedures., • Knowledge of ServiceNow security architecture, least-privilege access design, audit logging, privileged access, and secure integration practices., • Experience supporting SSO and identity integrations, preferably with Active Directory and/or Microsoft Entra ID., • Knowledge of federal cybersecurity frameworks, STIGs, secure configuration practices, and ATO support activities., • Experience documenting platform configurations, administrative procedures, security controls, and operational standards., • Strong ServiceNow troubleshooting experience using platform logs, scheduled jobs, integration logs, and diagnostic capabilities., • Experience supporting VA, DoD, HHS, or other federal agencies is strongly desired., • Excellent communication and collaboration skills with the ability to work effectively across technical, cybersecurity, program, and government stakeholder teams. Nice to Have: • ServiceNow Certified System Administrator (CSA) certification., • Additional ServiceNow certifications such as Certified Application Developer (CAD) or relevant implementation certifications., • Experience supporting VA systems and environments, including IAM and TRM-approved technologies., • Security+, ITIL, Microsoft, Red Hat, AWS, Azure Administrator, or other relevant technical certifications., • Experience with automation tools such as PowerShell, Bash, or Ansible., • Experience supporting cloud operations and modernization initiatives. What’s in it for you? The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you’re ready to push boundaries, sharpen your skills, and join a team that is passionate about building what’s next, we’d love to meet you. Apply today and let’s build a future together! LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.

Full-time Description Location: Palm Beach, FL Area Position Type: Full-Time Salary Range: $45,000-$55,000 Annually At Powernet, we don’t just deliver top-tier wireless, voice, Managed IT, and security solutions—we make connecting businesses seamless, smart, and reliable. We’re a team of innovators, problem solvers, and tech enthusiasts who believe work should be rewarding, collaborative, and full of high-fives (virtual or in-person!). If you are eager to launch your IT career, love diving into hands-on technical troubleshooting, and get excited about helping people solve tech puzzles, you’ve found your crowd. • 5 weeks PTO, • Remote work flexibility, • Anniversary gift plan, • Employee referral program, • Health, vision, dental, and life insurance available, • HSA Account, • 401(k) matching As our Entry-Level Help Desk Technician, you are the first line of defense for our technical support operations! You’ll serve as an essential problem solver, taking incoming help desk calls, resolving support tickets, and ensuring our clients have a seamless technology experience. From imaging PCs and setting up user workstations to monitoring system alerts, managing Active Directory permissions, and assisting with installations, you’ll play a key role in keeping our systems and clients running smoothly every day. 1. End-User Support & Day-to-Day Troubleshooting • Answer incoming help desk phones, log detailed ticket notes, and respond to end-user support requests promptly and professionally., • Perform first-level troubleshooting for Microsoft Windows in domain environments, Office 365, Google Workspace, and anti-virus applications., • Manage file/folder permissions, user accounts, and basic configurations within Active Directory and Group Policy. 1. Workstation Setup & Deployment Assistance • Image PCs and configure desktop workstations, laptops, printers, scanners, and copiers for end users., • Assist senior technical teams with technology upgrades, network deployments, and hardware/software implementations., • Provide both remote and periodic on-site assistance to resolve local hardware, cabling, and wiring needs. 1. Alert Monitoring & Systems Hygiene • Actively monitor incoming system alerts, conduct initial research, resolve routine issues, and escalate complex incidents to upper-tier engineering teams when required., • Maintain squeaky-clean records, documenting technical solutions, updating service requests, and keeping configuration logs current., • Participate in a rotational on-call schedule to support critical client needs and maintain strict service level agreements (SLAs). This is a remote-friendly position that may require occasional local travel for on-site hardware deployments, workstation setups, or equipment replacements. You should be comfortable managing multiple activities simultaneously in a fast-paced environment, communicating clearly over the phone and via chat, and maintaining a positive, customer-first attitude. Requirements What You Bring to the Table • Education: High School Diploma or GED required (Associate Degree in Information Technology or a related field preferred)., • Technical Fundamentals: Hands-on familiarity or entry-level experience supporting Microsoft Windows, Active Directory, Group Policy, Office 365, and Google Suite., • Hardware & Infrastructure Awareness: Basic knowledge of PC imaging, workstation setup, cabling/wiring, and anti-virus software (experience with network equipment troubleshooting is a big plus!)., • Problem-Solving Mindset: Strong diagnostic skills with the ability to research, troubleshoot, and document technical issues quickly., • Communication & Service: Outstanding customer service, clear communication, and a passion for helping non-technical users solve problems., • Driver Requirements: Must possess a valid driver’s license for periodic local deployment support. Salary Description $45,000-$55,000 annually

Senior Systems Engineer- Managed Services Company: Contour Data Solutions, LLC Role: Senior Systems Engineer- Managed Services Location: Remote / Hybrid (US‑based preferred) Department: Cloud & Infrastructure Engineering Reports To: Head of Engineering / Infrastructure/Cloud Salary Range: $80K-$120K Shift: 11AM-7:30PM EST Contour Data Solutions seeks a highly motivated Systems Engineer to make an immediate impact in a fast-paced, 24x7x365 environment. As part of the Managed Services Technology Team, you will design, build, and support the server, virtualization, storage, and backup infrastructure that runs proprietary and third-party applications across Windows and Linux. This is a systems-first role: deep, hands-on ownership of virtualization (VMware, with exposure to alternative hypervisors such as Hyper-V, Nutanix AHV, Proxmox, Xen, or KVM), backup and DR (Veeam and Zerto), and enterprise compute and SAN storage. Automation is central to the work - you will use scripting and infrastructure-as-code tooling to standardize builds, patching, and recovery. You will focus on performance tuning, hardening, design, implementation, and break/fix resolution, and provide both technical and business input into projects. A working knowledge of the surrounding network is expected, but the core of the job is systems engineering. Own the day-to-day operation, change control, and maintenance of the systems estate - servers, hypervisors, storage, and backup/DR - including patching, upgrades, builds, replacement, and troubleshooting. Serve as an escalation point and mentor to the Contour Operations Center, and manage the ticket queue to ensure all work is handled appropriately. • Design, build, and administer virtualization environments - primarily VMware vSphere/ESXi (clusters, vCenter, resource pools, HA/DRS, capacity planning), with exposure to alternative hypervisors such as Microsoft Hyper-V, Nutanix AHV, Proxmox VE, Xen, or KVM., • Own backup and disaster recovery using Veeam and Zerto, including replication, failover/failback testing, retention policies, and recovery validation., • Provision, patch, harden, and maintain Windows Server and Linux systems, including Active Directory, DNS/DHCP, and core platform services., • Manage SAN storage and SAN switching - provisioning, zoning, LUN/datastore management, performance, and capacity., • Build and maintain automation for provisioning, patching, configuration, and reporting using scripting and infrastructure-as-code tooling (e.g., PowerShell/PowerCLI, Bash, Python, Ansible/Terraform), reducing manual effort and standardizing repeatable tasks., • Develop runbooks and scheduled jobs to automate routine maintenance, health checks, and backup/DR validation., • Monitor system health and resource usage, tuning parameters to improve throughput, stability, and efficiency., • Create engineering designs that meet business and operational objectives, including business continuity and disaster recovery solutions., • Define standard designs, templates, and procedures for projects following existing architectures, and develop new patterns where required., • Provide subject matter expertise across the technology lifecycle - risk, refresh, migration, and retirement., • Estimate and plan domain activities to feed end-to-end project plans and advise leadership on architecture and infrastructure planning., • Evaluate and recommend tools with a cost-conscious approach, drawing on industry best practices and prior project executions., • Manage the ticket queue and lead resolution of complex systems issues across compute, virtualization, storage, and backup., • Lead or participate in medium-to-high complexity projects and on-call production support., • Proactively implement procedures to prevent and reduce the severity of outages., • Perform upgrades and installations alongside application teams and keep asset and time-tracking systems current., • Be available for 24/7 on-call on a rotating team schedule once onboarded., • MSP experience required., • Bachelor's degree in engineering, computer science, MIS, or a related field preferred; equivalent work experience accepted., • 5+ years in design, implementation, and support of enterprise systems infrastructure., • Strong hands-on expertise with VMware (vSphere/ESXi/vCenter) in production environments; experience with alternative hypervisors (Hyper-V, Nutanix AHV, Proxmox VE, Xen, or KVM) is a plus., • Strong experience with backup and disaster recovery platforms - Veeam and Zerto (or comparable replication/DR tooling)., • Solid Windows Server and Linux administration, including core services such as Active Directory, DNS, and DHCP., • Hands-on knowledge of server hardware (e.g., Dell), SAN switching, and SAN storage., • Proven automation experience - scripting with PowerShell/PowerCLI, Bash, or Python, and familiarity with configuration management or infrastructure-as-code tools such as Ansible or Terraform to standardize and scale operations., • Understanding of systems and network security best practices and hardening., • Working knowledge of routing and switching, firewalls, and VPNs sufficient to support and troubleshoot the systems environment., • Familiarity with Cisco, Palo Alto, or Fortinet, and common protocols (TCP/UDP, HTTP/HTTPS, NFS, SMB), is a plus but not the primary focus of the role.

Website Operations Manager / Digital Product Owner \n Location: Parsippany, NJ \n Work Arrangement: Hybrid – 4 days onsite / 1 day remote \n Duration: 6-Month Contract with Potential Extensions \n Hours: 40 hours per week \n Pay Rate: $65.00–$78.00/hour W2 \n Start Date: ASAP \n \n Position Overview \n We are seeking an experienced Website Operations Manager / Digital Product Owner to support a high-visibility enterprise digital marketing environment. \n This role will serve as a key liaison between Digital Marketing, business stakeholders, and IT/development teams, helping drive website enhancements, production releases, sprint execution, and ongoing platform improvements. \n The ideal candidate has previous Product Owner experience and is comfortable translating business needs into actionable user stories, managing and prioritizing a Jira backlog, leading sprint planning, working closely with development teams, and making informed prioritization decisions on behalf of stakeholders. \n This is not a hands-on developer or UX/design position, but candidates should have enough technical understanding to work effectively with developers, troubleshoot website issues, and participate confidently in technical discussions. \n \n Key Responsibilities \n Product Ownership & Agile Delivery \n\n • Serve as a key Product Owner for Sitecore website development and enhancement initiatives.\n, • Gather business requirements and translate them into clear, actionable user stories and development tickets.\n, • Own and prioritize the Jira backlog based on business needs, technical dependencies, and stakeholder priorities.\n, • Facilitate backlog grooming, sprint planning, and other Agile/Scrum activities.\n, • Partner with IT and development teams to determine sprint capacity and priorities.\n, • Track development deliverables, identify blockers, and help keep projects and releases on schedule.\n, • Make informed prioritization decisions when competing business needs arise.\n\n Website Operations & Technical Delivery \n\n • Manage day-to-day operational needs for enterprise websites and digital platforms.\n, • Triage production issues and coordinate with technical teams through resolution.\n, • Support the full website deployment lifecycle from development and UAT through production.\n, • Coordinate regularly scheduled website releases, including occasional after-hours production deployments.\n, • Support content authors with technical website and CMS-related questions.\n, • Monitor website health, performance, and Core Web Vitals.\n, • Identify opportunities to improve website performance, stability, and overall digital experience.\n\n Stakeholder & IT Collaboration \n\n • Serve as a primary connection point between business stakeholders and technical teams.\n, • Partner closely with IT, developers, digital marketing teams, and other stakeholders to drive website initiatives.\n, • Manage conflicting stakeholder priorities and feedback while helping teams reach consensus.\n, • Communicate technical issues, project status, risks, and recommendations clearly to both technical and non-technical audiences.\n, • Participate in development discussions and help make timely decisions that keep initiatives moving forward.\n\n Digital Analytics & Optimization \n\n • Use Google Analytics 4 (GA4) and other available data sources to evaluate website performance and help prioritize improvements.\n, • Support data-driven decision-making using web analytics and business data.\n, • Assist with technical SEO and Answer Engine Optimization (AEO) initiatives.\n, • Support optimization of site speed, URL structures, schema markup, and technical search performance.\n, • Help improve website visibility across traditional search engines and emerging AI-powered discovery platforms.\n\n \n Required Qualifications \n\n • 3–5+ years of experience managing or coordinating website/digital delivery within a cross-functional enterprise environment.\n, • Previous experience working in a Product Owner role is required.\n, • Strong hands-on experience with Jira, including backlog management, ticket prioritization, and sprint planning.\n, • Experience partnering directly with IT and software development teams.\n, • Experience managing development sprint cycles within an Agile/Scrum environment.\n, • Ability to gather business requirements and translate them into clear user stories and technical requirements.\n, • Demonstrated ability to prioritize development tickets on behalf of multiple stakeholders.\n, • Experience managing competing stakeholder requests and driving consensus.\n, • Working knowledge of enterprise Content Management Systems (CMS).\n, • Experience using Google Analytics 4 (GA4) to evaluate website performance and inform priorities.\n, • Understanding of website deployment processes, including development, testing, UAT, and production releases.\n, • Familiarity with website performance, Core Web Vitals, technical SEO, and web analytics.\n, • Strong project management, organizational, and problem-solving skills.\n, • Excellent written and verbal communication skills.\n, • Bachelor's degree required.\n, • Preferred Qualifications\n, • Experience with Sitecore or a comparable enterprise CMS.\n, • Experience with Confluence.\n, • Exposure to Salesforce data or Salesforce-integrated digital environments.\n, • Familiarity with chatbots, localization platforms, customer review integrations, and other web technologies.\n, • Knowledge of SEO and AEO concepts, including schema markup and optimization for Google, Bing, ChatGPT, Gemini, Perplexity, and other discovery platforms.\n, • Experience supporting large-scale enterprise websites with structured release cycles.\n, • Ideal Candidate\n, • The strongest candidate will combine Product Owner experience with website operations and digital delivery expertise. You should be comfortable working directly with business stakeholders to understand their needs, translating those needs into development requirements, and then partnering with IT to move those initiatives through the development lifecycle.\n, • You do not need to be a developer, but you should be technically comfortable enough to work with development teams, understand production issues, challenge priorities when necessary, and make confident decisions during a sprint or release.\n, • Strong communication, organization, stakeholder management, and the ability to keep multiple priorities moving forward will be critical to success in this role.\n\n Key Skills \n Product Ownership | Sitecore Website Operations | Jira | Confluence | Agile/Scrum | Sprint Planning | Backlog Management | User Stories | Requirements Gathering | Stakeholder Management | IT/Development Collaboration | Enterprise CMS | Sitecore | GA4 | Core Web Vitals | Technical SEO | AEO | UAT | Production Releases | Web Analytics | Project Management \n