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Job DescriptionSr. HVAC Technician Heating and cooling only work when systems are designed, built, and proven in the field. This role keeps that promise: you diagnose complex HVAC equipment, close the gap between design intent and real performance, and raise the standard for every unit that leaves the floor. The people who depend on reliable climate control feel the difference when you get it right. Performance Objectives • Restore failed or underperforming heating, ventilation, and refrigeration systems to specified capacity, efficiency, and safety within agreed response times., • Complete commissioning and start-up so new and modified equipment meets design airflow, temperature, pressure, and control setpoints on first acceptance., • Cut repeat callbacks by finding root cause—not symptoms—and documenting the fix so the same failure does not return., • Execute preventive maintenance plans that hold uptime and energy performance to target across assigned equipment., • Translate field findings into clear recommendations that improve product design, installation practice, and service procedures., • Lead complex jobs safely, including refrigerant handling, electrical troubleshooting, and coordination with installers and controls specialists., • Train junior technicians so they can diagnose common faults independently within their first season.Environment & Resources You work with design, production, and field service on equipment from concept through installed performance. Tools include standard HVAC instruments, manufacturer diagnostics, and service documentation. You report to the service or technical lead, set daily priorities with operations, and have authority to stop unsafe work. Parts, test equipment, and technical support are provided for jobs in scope. Essential Qualifications • Proven record diagnosing and repairing commercial or light-industrial HVAC and refrigeration systems to a measurable performance standard., • Current credentials required for refrigerant handling and electrical work in the jurisdictions you will serve., • Ability to read mechanical, electrical, and controls drawings and verify that installed systems match them., • Hands-on experience with airflow, hydronic, and refrigeration measurements, plus clear written service reports., • Demonstrated safe work on live equipment, including lockout, pressure systems, and working at height when required., • Experience guiding less experienced technicians on diagnosis and safe procedure.Role Selling Points, • Work spans design, production, and installed performance—not ticket-chasing alone., • Your field evidence changes how equipment is built and supported., • Early-stage team where senior technical judgment is visible and used., • Breadth across heating, ventilation, air conditioning, and refrigeration rather than a single product line.Call to Action If you can prove systems perform—and teach others to do the same—apply with examples of the hardest faults you closed and the results you delivered.

Job Description • We are hiring immediately for a full time COOK - R&D position., • Location: Research and Development - 147 41st, 4th Floor, Brooklyn, NY 11232. Note: online applications accepted only., • Schedule: Full time schedule; Monday through Friday, 8:00 AM to 4:00 PM. More details upon interview., • Requirement: Previous research and development, cooking, and food service experience is required., • Work independently while maintaining accuracy, organization, and attention to detail, • Develop, read, and test recipes while applying basic math for measurements, portions, and adjustments, • Demonstrate strong culinary fundamentals, including knife skills and a variety of cooking techniques, • Evaluate and refine recipes to ensure consistency, quality, flavor, and presentation *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1574207. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables., • The use of slip-resistant shoes and proper lifting techniques. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques. Union Square Events maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1574207 [[filter4]] We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job DescriptionDescription: Job description LINE COOK – NEW YORK Reports To: Executive Chef & Sous Chef Department: Culinary (Back-of-House) Classification: Variable Hour, Non-Exempt Pay Range: $25 per hour Position Summary At Bagatelle, every plate reflects our commitment to exceptional hospitality, culinary excellence, and the vibrant spirit of the French Riviera. Our kitchen is built on passion, precision, teamwork, and an uncompromising commitment to quality. The Line Cook is responsible for preparing and executing menu items with consistency, accuracy, and attention to detail while maintaining Bagatelle's culinary standards. Working collaboratively with the Executive Chef, Sous Chef, and culinary team, the Line Cook ensures every dish is prepared according to established recipes, presentation standards, and quality expectations. The ideal candidate is passionate about cooking, thrives in a fast-paced environment, takes pride in their craft, and is committed to delivering exceptional food experiences for every guest. Key Responsibilities Culinary Execution • Prepare and cook menu items according to Bagatelle recipes, portion specifications, and presentation standards., • Execute service with consistency, urgency, and attention to detail while maintaining the highest level of food quality., • Prepare hot and cold menu items using a variety of classical and contemporary cooking techniques., • Demonstrate proficiency in all assigned kitchen stations and support other stations as business demands require., • Maintain expert knowledge of all menu items, ingredients, allergens, preparation methods, and plating standards., • Prepare employee (family) meals as assigned., • Ensure all dishes leaving the kitchen meet Bagatelle's quality, presentation, and timing expectations. Food Quality, Portion & Waste Control • Maintain uncompromising standards for food quality, freshness, consistency, and presentation., • Follow standardized recipes precisely to ensure consistency across every service., • Confirm all products have been prepared correctly and to recipe before cooking; monitor quality throughout preparation and immediately report or correct any inconsistencies., • Taste, evaluate, and inspect food products throughout production to ensure quality standards are met., • Maintain appropriate portion control and actively control and limit waste., • Support menu consistency by following all culinary procedures established by the Executive Chef. Kitchen Operations • Complete opening, closing, and prep checklists and daily mise en place and production assignments, timely and thoroughly, to ensure service readiness., • Set up, clean, and fully stock the assigned station by the start of each shift and maintain it throughout service., • Rotate products using First-In, First-Out (FIFO) inventory practices in accordance with DOH regulations., • Properly label, date, and store all food products at correct holding temperatures according to company standards and DOH regulations., • Assist with daily inventory counts, production lists, and stock replenishment., • Receive, unpack, and properly store deliveries while verifying product quality and accuracy., • Operate, clean, and maintain kitchen equipment safely and efficiently; use equipment and tools only as intended., • Inform the Chef on Duty of any product, materials, or equipment needs. Teamwork & Communication • Work collaboratively with chefs and fellow culinary team members to ensure seamless kitchen operations., • Communicate product shortages, equipment concerns, and operational needs promptly to kitchen leadership., • Support fellow team members during high-volume periods to ensure efficient service., • Maintain a positive, professional attitude while contributing to a culture of teamwork and respect., • Assist in training new culinary team members as directed by kitchen leadership., • Attend all mandatory meetings and trainings. Food Safety, Sanitation & Workplace Safety • Maintain the highest standards of cleanliness, sanitation, and organization in accordance with NYC Department of Health standards., • Follow all Department of Health regulations, food safety procedures, and company sanitation standards., • Ensure proper food handling, storage, labeling, temperature controls, and cross-contamination prevention., • Keep workstations, equipment, and kitchen areas clean and organized throughout each shift and during pre-opening and closing., • Practice safe knife handling and proper use of all kitchen equipment., • Immediately inform the Chef on Duty of any DOH, OSHA, or workplace safety concern or violation. Professional Standards • Comply with all Company policies and procedures, including the Employee Handbook, and with applicable city, state, and federal laws., • Maintain a polished personal presentation and grooming consistent with Company standards., • Demonstrate integrity and consistently meet or exceed Bagatelle standards., • Perform other related and compatible duties as assigned by kitchen leadership.Qualifications, • Minimum of 2 years of experience as a Line Cook in an upscale, fine dining, or high-volume restaurant of similar caliber., • Strong understanding of classical and contemporary cooking techniques., • Demonstrated knife skills and proficiency with commercial kitchen equipment., • Experience working multiple stations in a fast-paced kitchen environment., • Working knowledge of sauces, stocks, soups, proteins, and vegetable preparation., • Strong organizational skills and attention to detail., • Ability to prioritize multiple tasks while maintaining quality and consistency., • Ability to perform essential job functions under pressure and maintain professionalism when working under stress., • Team-oriented with a positive attitude and strong work ethic., • Ability to communicate effectively with kitchen leadership and team members., • Ability to read ticket orders, recipes, and labels as written in English., • Ability to access and accurately input information in kitchen systems (e.g., KDS, inventory, or scheduling tools) as required., • High school diploma or equivalent preferred., • NYC Department of Health & Mental Hygiene Food Protection Certificate preferred, or ability to obtain within the timeframe required by the Company., • Must be legally authorized to work in the United States without employer sponsorship. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications of the position, and duties may be modified or added at any time based on business needs. This job description does not constitute a contract of employment; employment with Bagatelle is at-will. Bagatelle is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law, including the New York City Human Rights Law. If you are unable to perform any of the responsibilities outlined above, inform your manager or Human Resources so that the Company can engage in a cooperative dialogue regarding reasonable accommodation. Requirements: Working Conditions & Physical Requirements Flexible schedule including evenings, weekends, and holidays based on business needs. Ability to stand and walk for extended periods throughout scheduled shifts. Frequent lifting, carrying, bending, reaching, kneeling, and repetitive hand movements. Ability to regularly lift and carry up to 50 pounds. Regular exposure to hot surfaces, open flames, commercial kitchen equipment, refrigerated areas, and cleaning chemicals. Ability to work efficiently in a fast-paced, high-volume culinary environment while maintaining accuracy and composure.

Job Description • We are hiring immediately for full time COOK positions., • Location: New York Marriott Marquis - 1535 Broadway, New York, NY 10036. Note: online applications accepted only., • Schedule: Full time; Days and hours may vary. Weekend availability is required. More details upon interview., • Requirement: Previous cooking experience is preferred., • Pay Range: $23.00 per hour to $27.00 per hour *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1564332. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables., • The use of slip-resistant shoes and proper lifting techniques. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques. Union Square Events maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1564332 [[filter4]] We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Competitive Compensation, • Career Advancement OpportunitiesPosition Summary The Lead Line Cook serves as the kitchen leader during assigned shifts, ensuring exceptional food quality, efficient kitchen operations, and adherence to company standards. This position supervises and develops the line cook team, manages daily production and prep, oversees inventory and ordering, maintains food safety and sanitation compliance, and serves as the acting Kitchen Manager whenever the Executive Chef or Sous Chef is absent. The ideal candidate is a hands on leader who thrives in a fast paced environment, leads by example,and is passionate about developing team members while delivering an outstanding guest experience. Essential Duties & Responsibilities Kitchen Leadership & Team Supervision • Supervise and lead line cooks, prep cooks, dishwashers, and kitchen support staff during assigned shifts., • Assign daily station responsibilities and ensure proper staffing throughout service., • Conduct daily pre-shift meetings to communicate menu changes, priorities, and production goals., • Train, coach, and mentor kitchen employees on recipes, cooking techniques, food safety, and company standards., • Monitor employee performance and provide ongoing feedback and coaching., • Assist with interviewing, onboarding, and training new employees., • Assist the Executive Chef with scheduling, shift assignments, labor management, and coverage for call-offs., • Foster a positive, respectful, and accountable team culture. Acting Kitchen Manager When the Executive Chef or Sous Chef is unavailable, the Lead Line Cook assumes responsibility for kitchen operations by: • Managing all back-of-house operations during the shift., • Making operational decisions to ensure smooth service., • Supervising all kitchen employees., • Coordinating communication between the front-of-house and kitchen., • Addressing guest concerns related to food quality., • Ensuring labor, food quality, sanitation, and safety standards are maintained., • Reporting operational issues directly to management. Food Preparation & Production • Prepare, cook, and plate menu items according to standardized recipes and presentation guidelines., • Ensure consistent food quality, flavor, appearance, and portion control., • Monitor ticket times and maintain efficient kitchen workflow during service., • Verify proper cooking temperatures and food holding procedures., • Maintain prep levels throughout the day to ensure uninterrupted service., • Assist with recipe development, seasonal menu changes, and daily specials. Prep Production Management • Create and manage daily prep lists based on sales forecasts and projected business levels., • Assign prep responsibilities to kitchen staff and monitor completion., • Verify all prep items meet quality and portion specifications., • Ensure prep sheets are completed accurately and communicated between shifts., • Monitor production levels to reduce waste while maintaining product availability. Inventory Management & Ordering • Perform daily, weekly, and monthly inventory counts., • Maintain accurate inventory records., • Monitor product usage and identify opportunities to reduce food waste., • Ensure proper stock rotation using FIFO (First In, First Out)., • Receive, inspect, and verify all food and supply deliveries., • Place food, beverage, and smallware orders with approved vendors., • Communicate inventory shortages and purchasing needs to the Executive Chef., • Maintain organized walk-ins, freezers, dry storage, and chemical storage areas. Food Safety & Sanitation • Ensure compliance with all local, state, and federal health regulations., • Maintain ServSafe food safety standards and HACCP procedures., • Complete and verify daily temperature logs for: ◦ Refrigerators ◦ Freezers ◦ Hot holding equipment ◦ Cooked foods ◦ Cooling logs • Complete sanitation and cleaning checklists., • Ensure all employees practice proper handwashing, glove usage, and food handling procedures., • Maintain inspection-ready kitchen conditions at all times., • Ensure all kitchen equipment is cleaned, sanitized, and maintained according to schedule. Administrative & Operational Responsibilities • Assist with creating weekly staff schedules., • Monitor labor efficiency and staffing needs., • Complete opening, shift-change, and closing checklists., • Maintain daily communication logs for management., • Report maintenance and equipment issues promptly., • Assist with catering events, banquets, and special functions., • Participate in kitchen meetings and operational planning. Qualifications • Minimum 3 years of high-volume kitchen experience., • Minimum 1–2 years in a supervisory or leadership role., • NYS Food Handlers (MUST HAVE), • Strong knowledge of food preparation, production planning, and kitchen operations. • Experience managing inventory and placing vendor orders., • Knowledge of labor management and scheduling., • Strong understanding of food cost, waste reduction, and portion control., • ServSafe Food Protection Manager Certification preferred (or ability to obtain within 90 days)., • Excellent leadership, communication, and organizational skills., • Ability to multitask under pressure while maintaining a positive attitude. Physical Requirements • Ability to stand for extended periods., • Lift and carry up to 50 pounds regularly., • Bend, kneel, reach, push, and pull throughout the shift., • Work safely around hot equipment, sharp tools, and commercial kitchen machinery. Key Performance Indicators (KPIs) • Food quality and consistency, • Ticket time and service execution, • Prep completion and production accuracy, • Inventory accuracy, • Food cost and waste control, • Vendor ordering accuracy, • Temperature log compliance, • Health inspection scores, • Kitchen cleanliness and organization, • Labor efficiency, • Employee training and retention, • Guest satisfaction Core Competencies • Leadership & Coaching, • Kitchen Operations Management, • Production Planning, • Inventory Control, • Vendor Ordering, • Scheduling Assistance, • Food Safety & HACCP Compliance, • Sanitation Management, • Team Development, • Time Management, • Problem Solving, • Communication, • Organization, • Accountability, • Attention to Detail

Job DescriptionDescription: JOB DESCRIPTION PREP COOK – NEW YORK Reports To: Executive Chef, Sous Chef, and Chef(s) on Duty Department: Culinary (Back of House) Classification: Variable Hour, Non-Exempt Status: Full-Time / Part-Time (as scheduled) Pay Rate: $20/hour Position Summary At Bagatelle, every plate reflects our commitment to exceptional hospitality, culinary excellence, and the vibrant spirit of the French Riviera. Our kitchen is built on passion, precision, teamwork, and an uncompromising commitment to quality—and every great service begins with great preparation. The Prep Cook provides culinary support to the kitchen by preparing ingredients, components, and menu items that set every station up for a successful service. Working under the direction of the Chef on Duty, the Prep Cook follows daily prep lists, recipes, and yield guides with accuracy and efficiency while maintaining Bagatelle's standards for quality, food safety, cleanliness, and organization. The ideal candidate is dependable, detail-oriented, and eager to learn, thrives in a fast-paced environment, takes pride in clean and consistent work, and is motivated to grow within the culinary team. Key Responsibilities Food Preparation • Follow the daily prep list as assigned by the Chef on Duty and prep menu items in cooperation with the rest of the kitchen staff., • Prepare all menu items and components following Bagatelle recipes, yield guides, and department standards in a time-efficient manner., • Wash, peel, cut, and portion produce; prepare ingredients for cooking., • Clean, cut, portion, or grind meat, fish, poultry, and shellfish according to specifications., • Perform basic cooking tasks such as blanching, parboiling, stirring, straining, and reducing sauces and stocks; measure seasonings, condiments, and ingredients for use in cooking., • Handle all types of food and food products safely and appropriately for preparation and presentation to guests., • Ensure all food products have been prepared correctly and to recipe before they move to the line., • Maintain appropriate portion control and actively control and limit waste. Kitchen Operations • Complete opening, closing, and prep checklists as assigned, timely and thoroughly, in accordance with department standards., • Properly label, date, and store all prepared items at correct holding temperatures according to company standards and DOH regulations., • Rotate products using First-In, First-Out (FIFO) procedures according to DOH regulations., • Unpack, stock, and organize deliveries and items in and around the restaurant to maintain the highest level of cleanliness, pre-opening and after., • Assist with inventory counts, production lists, and stock replenishment as directed., • Use utensils, knives, cutlery, and kitchen equipment appropriately and safely; clean equipment as assigned, thoroughly and in a timely fashion., • Maintain complete knowledge of the correct maintenance and use of equipment; use equipment and tools only as intended., • Inform the Chef on Duty of any product, materials, or equipment needs. Teamwork & Communication • Work collaboratively with chefs and fellow culinary team members to ensure seamless kitchen operations., • Communicate product shortages, equipment concerns, and prep status promptly to kitchen leadership., • Support fellow team members and other stations during high-volume periods to ensure efficient service., • Maintain a positive, professional attitude while contributing to a culture of teamwork and respect., • Attend all mandatory meetings and trainings. Food Safety, Sanitation & Workplace Safety • Maintain sanitation to NYC Department of Health standards; keep the work area clean, organized, and inspection-ready at all times., • Follow all food safety procedures, including proper food handling, storage, labeling, temperature controls, allergen awareness, and cross-contamination prevention., • Practice safe knife handling and proper use of all kitchen equipment, including slicers, grinders, and mixers., • Immediately inform the Chef on Duty of any DOH, OSHA, or workplace safety concern or violation. Professional Standards • Comply with all Company policies and procedures, including the Employee Handbook, and with applicable city, state, and federal laws., • Maintain a polished personal presentation and grooming consistent with Company standards., • Demonstrate integrity and consistently meet or exceed Bagatelle standards., • Perform other related and compatible duties as assigned by kitchen leadership. Qualifications • Minimum of 1 year of experience in a Prep Cook, Line Cook, or comparable kitchen role in a restaurant of similar caliber., • Basic knife skills and familiarity with standard kitchen equipment and utensils., • Ability to read and follow recipes, yield guides, and prep lists accurately., • Working knowledge of safe food handling, storage, and Department of Health standards., • Strong organizational skills and the ability to prioritize multiple prep tasks while maintaining quality and consistency., • Ability to perform essential job functions under pressure and maintain professionalism when working under stress., • Team-oriented with a positive attitude and strong work ethic., • Ability to communicate effectively with kitchen leadership and team members., • Ability to read ticket orders, recipes, and labels as written in English., • Ability to access and accurately input information in kitchen systems (e.g., timekeeping, prep, or inventory tools) as required., • High school diploma or equivalent preferred., • NYC Department of Health & Mental Hygiene Food Protection Certificate preferred, or ability to obtain within the timeframe required by the Company., • Must be legally authorized to work in the United States without employer sponsorship. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications of the position, and duties may be modified or added at any time based on business needs. This job description does not constitute a contract of employment; employment with Bagatelle is at-will. Bagatelle is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law, including the New York City Human Rights Law. If you are unable to perform any of the responsibilities outlined above, inform your manager or Human Resources so that the Company can engage in a cooperative dialogue regarding reasonable accommodation. Requirements: Working Conditions & Physical Requirements Flexible, variable schedule including early mornings, evenings, weekends, and holidays based on business needs. Ability to stand and walk for extended periods throughout scheduled shifts. Frequent lifting, carrying, bending, reaching, kneeling, and repetitive hand movements, including extended knife work. Ability to regularly lift and carry up to 50 pounds. Regular exposure to hot surfaces, open flames, sharp tools and equipment, raw proteins and seafood, commercial kitchen equipment, refrigerated and freezer areas, and cleaning chemicals. Ability to work efficiently in a fast-paced, high-volume culinary environment while maintaining accuracy and composure.

Job Description Culinary Skills Required • Proven at least 1+ years’ experience as a Line Cook in a reputable, high-volume full service/casual kitchen food production preferred., • Ability to lift up to 25 lbs. and stand/walk frequently., • ServSafe Certification, Certified Professional Food Manager (CPFM), or Accredited Food Handler Certificate required within 90 days of hire., • High Standards of Cleanliness Job Description: Our culinary team member are tasked with preparing and cooking our menu with the same standard of excellence you would apply if cooking for your own family. You'll be responsible for following our recipes, portion control guidelines and quality identifiers without flaws, all while championing food safety and creating Insta-worthy plates. What makes a great Culinary? • Speak clearly and present information orally., • Apply common sense understanding to carry out written and oral instructions., • A high school diploma or GED is required. What will you be doing daily? • Prepare cooking ingredients by washing and chopping vegetables, cutting meat, and other meal prep., • Executing same-ticket order coordination to ensure items finish at the same time., • Follows standard recipes, production sheets and line checks., • Evaluates food preparation and recommends changes to improve operations., • Practicing label, date, initial and rotating procedures., • Stocking stations before and after each shift., • Performing opening, closing and side duties as required., • Maintains clean equipment and cooking area., • Handles food and equipment in accordance with sanitation and safety practices., • Meets or exceeds time standards for completion of all orders., • Utilizes progressive cooking procedures to ensure an optimum quality product., • Ensures safety of food prepared by following safe sanitary food handling practices- hot food hot and cold food cold., • Follow specified cleaning procedures for all cooking equipment. Utilizes proper food storage practices- cover, label, and date., • Properly stacked and store China, glassware, silverware, cookware, and food storage containers., • Maintained clean and dry floors throughout shift., • Assist with inventory maintenance as needed., • Remove all garbage, clean and maintain kitchen machinery.

Job Description • We are hiring immediately for full and part time COOK positions., • Location: New York Marriott Marquis - 1535 Broadway, New York, NY 10036. Note: online applications accepted only., • Schedule: Full and part time; Days and hours may vary. More details upon interview., • Requirement: One year of kitchen experience is required., • Pay Range: $21.00 per hour to $28.00 per hour. *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1564020. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables., • The use of slip-resistant shoes and proper lifting techniques. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques. Union Square Events maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1564020 [[filter4]] We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job DescriptionDescription: JOB DESCRIPTION COLD COOK – NEW YORK Reports To: Executive Chef, Sous Chef, and Chef(s) on Duty Department: Culinary (Back of House) Classification: Variable Hour, Non-Exempt Status: Full-Time / Part-Time (as scheduled) / Variable Hour, Non-Exempt Pay Range: $22 per hour Position Summary At Bagatelle, every plate reflects our commitment to exceptional hospitality, culinary excellence, and the vibrant spirit of the French Riviera. Our kitchen is built on passion, precision, teamwork, and an uncompromising commitment to quality. The Cold Cook (Garde Manger) is responsible for the preparation and execution of Bagatelle's cold station program—salads, appetizers, crudos, charcuterie, and other cold preparations—with consistency, accuracy, and attention to detail. This is a hands-on production role that prepares cold menu items to established recipes, plating guides, and presentation standards under the direction of the Sous Chef and Executive Chef, while maintaining the cold-chain, cleanliness, and food safety standards that define the cold kitchen. The role is focused on precise, reliable execution rather than supervisory responsibility. The ideal candidate is passionate about cooking, has a refined eye for presentation, thrives in a fast-paced environment, and is committed to delivering exceptional food experiences for every guest. Key Responsibilities Cold Station Production & Execution • Prepare salads, appetizers, crudos, charcuterie, dressings, and other cold menu items according to Bagatelle recipes, portion specifications, plating guides, and presentation standards., • Execute daily production lists and prep assignments provided by the Sous Chef or Executive Chef., • Maintain consistency in presentation, flavor profiles, portioning, and overall cold-item standards with every plate., • Prepare items fresh and in line with service demand and assigned production schedules., • Execute service with consistency, urgency, and attention to detail; support other stations as business demands require., • Maintain expert knowledge of all cold menu items, ingredients, allergens, preparation methods, and plating standards. Quality & Consistency • Follow documented recipes, plating guides, and preparation standards precisely for every item produced., • Conduct self-checks during prep and service to ensure all cold items meet Bagatelle's quality, presentation, and timing expectations., • Taste, evaluate, and inspect products throughout production to ensure freshness and consistency., • Flag quality or consistency issues to kitchen leadership promptly and assist with corrections., • Maintain appropriate portion control and actively control and limit waste. Food Safety & Cold Chain Management • Maintain proper cold-holding temperatures and First-In, First-Out (FIFO) rotation for all cold station ingredients and prepared items., • Follow all NYC Department of Health regulations, HACCP cold food safety standards, and company sanitation procedures at all times., • Monitor and log refrigeration temperatures as required by department procedures and report any deviations immediately., • Properly label, date, and store all products; prevent cross-contamination and cross-contact, with particular attention to raw proteins, seafood, and allergens., • Immediately inform the Chef on Duty of any DOH, OSHA, or workplace safety concern or violation. Kitchen Operations • Complete opening, closing, and prep checklists as assigned, timely and thoroughly, in accordance with department standards., • Set up, clean, and fully stock the cold station by the start of each shift and maintain organized, clean, and efficient workstations and storage areas throughout service., • Monitor ingredient par levels at the cold station and communicate replenishment needs to kitchen leadership., • Assist with receiving, rotating, and properly storing cold station ingredients and deliveries to minimize waste., • Support inventory counts and help maintain accurate stock records., • Safely operate, clean, and maintain cold station equipment (slicers, mandolines, knives, and refrigeration); use equipment and tools only as intended and report equipment issues or maintenance needs promptly. Teamwork & Communication • Work collaboratively with chefs and fellow culinary team members to ensure seamless kitchen operations., • Support the Sous Chef and Executive Chef during service and special events as needed., • Communicate clearly and professionally with kitchen leadership and team members during service, including product shortages and operational needs., • Support fellow team members during high-volume periods to ensure efficient service., • Assist in training new culinary team members on cold station procedures as directed by kitchen leadership., • Attend all mandatory meetings and trainings. Professional Standards • Comply with all Company policies and procedures, including the Employee Handbook, and with applicable city, state, and federal laws., • Maintain a polished personal presentation and grooming consistent with Company standards., • Demonstrate integrity and consistently meet or exceed Bagatelle standards., • Perform other related and compatible duties as assigned by kitchen leadership.Qualifications, • Minimum of 1–2 years of experience in a cold kitchen, garde manger, or salad/appetizer station role in an upscale, fine dining, or high-volume restaurant., • Strong knife skills and proficiency with slicers, mandolines, and other cold station equipment., • Working knowledge of salads, dressings, vinaigrettes, crudos, charcuterie, and cold appetizer preparation., • Refined sense of presentation and plating with strong attention to detail., • Understanding of cold-chain food safety, HACCP principles, and Department of Health regulations., • Strong organizational skills and the ability to prioritize multiple tasks while maintaining quality and consistency., • Ability to perform essential job functions under pressure and maintain professionalism when working under stress., • Team-oriented with a positive attitude and strong work ethic., • Ability to communicate effectively with kitchen leadership and team members., • Ability to read ticket orders, recipes, and labels as written in English., • Ability to access and accurately input information in kitchen systems (e.g., temperature logs, inventory, or scheduling tools) as required., • High school diploma or equivalent preferred; culinary arts training or certificate preferred, but not required., • NYC Department of Health & Mental Hygiene Food Protection Certificate preferred., • Must be legally authorized to work in the United States without employer sponsorship. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications of the position, and duties may be modified or added at any time based on business needs. This job description does not constitute a contract of employment; employment with Bagatelle is at-will. Bagatelle is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law, including the New York City Human Rights Law. If you are unable to perform any of the responsibilities outlined above, inform your manager or Human Resources so that the Company can engage in a cooperative dialogue regarding reasonable accommodation. Requirements: Working Conditions & Physical Requirements Flexible, variable schedule including evenings, weekends, and holidays based on business needs. Ability to stand and walk for extended periods throughout scheduled shifts. Frequent lifting, carrying, bending, reaching, kneeling, and repetitive hand movements, including extended knife work. Ability to regularly lift and carry up to 50 pounds. Regular exposure to refrigerated and freezer areas, sharp tools and equipment, raw proteins and seafood, commercial kitchen equipment, hot surfaces, and cleaning chemicals. Ability to work efficiently in a fast-paced, high-volume culinary environment while maintaining accuracy and composure.

Job DescriptionDescription: The Kitchen Lead plays a key leadership role within the back-of-house, supporting daily kitchen operations while ensuring consistency, quality, and execution across all stations. Reporting directly to the Executive Chef and working closely with Sous Chefs and the culinary team, this position serves as a hands-on leader who is well-versed in all areas of the kitchen. The Kitchen Lead helps drive fine dining standards by leading by example, supporting service execution, reinforcing food safety and sanitation, and ensuring the kitchen operates efficiently and cohesively during all shifts. Key Responsibilities • Oversee and execute food preparation and service across all kitchen stations, ensuring consistency, quality, and adherence to recipes and plating standards, • Serve as a hands-on leader on the line, supporting and guiding kitchen staff while stepping into any station as needed to maintain service flow, • Ensure all stations are properly set up, stocked, and prepared to meet service demands while monitoring prep levels, pars, and product usage, • Maintain strict compliance with food safety, sanitation, and cleanliness standards throughout all kitchen operations, • Support Expo and ticket flow by assisting with pacing, communication, and coordination during service, • Communicate effectively with the Executive Chef, Sous Chefs, and team members to address operational needs, training, and service execution Requirements: Qualifications • Previous experience in a leadership or senior cook role within a full-service or fine-dining kitchen, • Strong working knowledge of all kitchen stations, including prep, sauté, grill, pantry, and expo, • Proven ability to work efficiently in a fast-paced, high-pressure environment, • Strong attention to detail and commitment to culinary excellence, • Ability to multitask, prioritize, and make sound decisions during service, • Demonstrated understanding of food safety, sanitation, and proper kitchen procedures, • Strong communication skills and a team-oriented mindset, • Availability to work nights, weekends, and holidays, • Ability to stand for extended periods and work full shifts, • Ability to lift, push, or pull up to 50 pounds Physical Requirements • Ability to stand and walk for extended periods of time during scheduled shifts, • Ability to move throughout all areas of the restaurant, including kitchens, storage areas, receiving areas, walk-in coolers, freezers, and office spaces as applicable, • Ability to frequently lift, carry, push, or pull kitchen equipment, food products, supplies, and other operational items, • Ability to lift, push, or pull up to 50 pounds independently and up to 85 pounds on occasion, • Ability to communicate effectively with team members, vendors, and guests as needed in a fast-paced environment, • Ability to operate kitchen equipment, computers, and other technology required to perform essential job functions

Optomi, in partnership with a leading healthcare organization, is seeking an IT Manager to fulfill a contract-to-hire opportunity with a client based in Long Island, NY. This individual will serve as the local technology leader and trusted partner between practice leadership, managed service providers (MSPs), technology vendors, and the broader enterprise IT organization. This is an excellent opportunity for an experienced IT professional who has built a strong technical foundation and is ready to take greater ownership of IT operations, service delivery, vendor management, and technology strategy. The IT Manager will be responsible for maintaining a stable and secure technology environment while supporting a major enterprise integration initiative as the practices transition from locally managed technology environments onto standardized enterprise network, infrastructure, security, identity, and endpoint platforms. This is not a hands-off management position. The ideal candidate will be comfortable setting priorities, managing technology partners, and holding vendors accountable while remaining technically capable of rolling up their sleeves when needed. What the Right Professional Will Enjoy! • Serving as the primary technology leader and trusted IT partner for a multi-site physician practice environment, • Playing a key role in a large-scale enterprise network and technology integration, • Working closely with enterprise infrastructure, networking, cybersecurity, and shared-services teams, • Managing and providing direction to MSPs and technology vendors while holding partners accountable for service quality and operational outcomes, • Helping modernize and stabilize an environment transitioning from locally managed technology to standardized enterprise platforms, • Supporting the migration and consolidation of networking, endpoints, security platforms, Active Directory, Microsoft environments, and local infrastructure, • Remaining close enough to the technology to troubleshoot, assess issues, and provide hands-on support when necessary, • Working directly with practice leadership to understand operational priorities and translate them into technology solutions, • Helping establish stronger IT service management, monitoring, governance, and operational processes, • Contributing to an evolving IT operating model with the potential to support broader geographic responsibilities over time Apply Today If Your Background Includes: • Experience as an IT Manager, IT Operations Manager, Infrastructure Manager, Regional IT Manager, or similar technology leadership role, • Experience supporting IT operations within healthcare, physician practices, ambulatory care, outpatient environments, or other clinical settings, • Strong understanding of IT infrastructure, including networking, endpoints, Microsoft technologies, Active Directory, security, and local infrastructure, • Experience supporting multiple physical locations, clinics, offices, or other distributed environments, • Experience managing MSPs, technology vendors, service providers, and technical escalations, • Strong understanding of IT service management, incident management, service delivery, ticketing, SLAs, monitoring, and operational support, • Experience participating in network migrations, infrastructure integrations, M&A technology integrations, site migrations, or enterprise technology consolidation, • Understanding of healthcare technology environments, HIPAA, and the operational requirements of physician practices, • Experience with EHR/EMR, practice management systems, medical imaging, or other clinical technology is highly preferred, • Technical depth in at least one infrastructure discipline such as networking, systems, Microsoft technologies, identity, security, or endpoint management, • Ability to understand business and clinical priorities and translate them into actionable technology priorities, • Ability and willingness to provide hands-on technical support and troubleshooting when needed, • Strong communication and stakeholder-management skills with the ability to work effectively with practice leaders, enterprise technology teams, MSPs, and vendors, • Ability to operate effectively within a large corporate technology organization while maintaining a strong focus on local practice needs RESPONSIBILITIES: • Lead day-to-day IT operations and technology service delivery across multiple physician practice locations in the Long Island area, • Serve as the primary liaison between local practice leadership, enterprise IT teams, MSPs, and third-party technology vendors, • Establish technology priorities based on operational needs, cybersecurity requirements, infrastructure health, and enterprise standards, • Manage MSP performance, escalations, service levels, ticket trends, and overall quality of technology support, • Ensure critical clinical and business technology remains stable, monitored, secure, and available, • Support a full network and technology integration of the physician practices into a centralized enterprise environment, • Coordinate and support migrations involving networking, firewalls, endpoints, security platforms, Active Directory, Microsoft environments, and local infrastructure, • Partner with enterprise networking, infrastructure, cybersecurity, and shared-services teams throughout integration and modernization initiatives, • Provide local testing, validation, troubleshooting, and implementation support during technology deployments and migrations, • Help ensure enterprise technology changes are successfully implemented without disrupting clinical or business operations, • Support the migration of local infrastructure into approved data center or cloud environments where appropriate, • Coordinate support for medical imaging equipment and other specialized clinical technology that must remain within the local practice environment, • Identify infrastructure vulnerabilities, capacity issues, monitoring gaps, and operational risks before they result in business or clinical disruption, • Contribute to technology planning and budgeting with practice leadership while aligning future investments with enterprise standards, • Drive adoption of ITSM processes, governance, controls, incident management, and enterprise technology standards, • Provide hands-on technical leadership and individual contribution within areas of technical expertise when necessary, • Help transition historically decentralized technology operations toward a consistent, scalable, enterprise-managed model

JOB DESCRIPTION: Business Support Center Rep/_ Schedule: • Shift will be either 8:00 AM–4:00 PM or 11:00 AM–7:00 PM., • November - December, 2026: Remote, • January - February, 2027: 100% onsite, • March 2027 onward: Likely remote again, • Overall, the role is hybrid, so flexibility to work onsite is required when needed. Go-Live Schedule: • Must be available to work December 31st & January 1st., • Also required to work Saturday, January 2nd, Sunday, January 3rd, Saturday, January 9th, and Sunday, January 10th., • Outside of these dates, the normal schedule is Monday - Friday. Summary: Responsible for Tier 1 support for employee inquiries received via multiple sources (telephone, e-mail, direct interaction, etc.), providing a high level of customer service to Client employees focused on First Touch Resolution. Develop a working knowledge of general HR programs, policies, procedures, and guidelines supporting the HR function. Responsible for issue identification, case management initiation, issue resolution, and when needed, escalation to appropriate Tier 2 support. Responsibilities: • Support transactions, user inquiries, and ticket resolution related to the Workday ERP implementation and existing Workday HCM platform., • Provide timely and accurate support through calls, service requests, and case management processes., • Partner with stakeholders across HR, Finance, IT, Supply Chain, Research and other business functions to troubleshoot issues and support business processes., • Assist with system adoption, process improvements, and end-user support activities to ensure successful ERP and HCM operations. Tier 1 Support and Resolution: • Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center-to include general inquiries, feedback, or notification of incidents using call scripts and knowledge base to provide appropriate responses., • Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in the use of direct access tools and the HR knowledge base., • Use computerized systems for tracking, information gathering, and/or troubleshooting pertaining to each inquiry., • Document issues and identify appropriate actions to resolve inquiries., • Obtain supervisory input to resolve new types of problems., • Give periodic status reports in written and verbal formats., • Professionally handle all inbound/outbound inquiries., • Place out-bound calls to assist with follow-up requirements., • Problem resolution., • Provide superior customer service to the employees and managers., • Contribute to a high-caliber service environment by ensuring the timeliness of customer responses and ensuring transactions are processed in a consistently accurate and timely manner., • HR Operations and Transaction Support:, • Responsible for day-to-day operational support for key HR business processes and applications related to Recruiting, Employee/Manager Self-service transactions, Absence, Performance Management, Benefits, Payroll, Finance, and Compensation., • Process Workday transactions for occasional concierge service., • Perform proactive outbound follow-up communications, as necessary., • Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems., • Collaborate with HR Business Partners and Managers on low complexity issues., • Train New HR Resource Center Representatives. HR Knowledge Base Content: • Support Development of HR Knowledge base content., • Stay current on all new & upcoming System functionality; Policy and Procedure, Regulatory and Compliance changes for the purpose of informing business and resource center., • Partner with HR Business partners and Center of Expertise to understand all new and existing policies. Projects and Process Improvement: • Provide continuous feedback to manager about trends, processes, and opportunities for improvement., • Identify and recommend process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility., • Assist with testing of enhancements to key HR applications and related processes; ensuring system enhancements are thoroughly tested; assess impacts to employees, managers, and/or HR. Required Skills & Experience: • Customer Service experience, Finance and/or Supply Chain and/or aptitude, • HS Diploma/GED required, • Associate's Degree or Certified Vocational Training in HR or Communication Preferred., • -2+ years of experience in a Business Environment Preferred

Job Title: Website Operations Manager Location: Parsippany, NJ 07054 Duration: 6 Months Job Type: Temporary Assignment Work Type: Hybrid Pay Rate: $75.00/hr to $79.00/hr Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a top manufacturer of roofing and waterproofing solutions in North America, operating 30 locations throughout the U.S. They offer a range of products for both commercial and residential roofing, along with pavement coatings. Job Summary • The Digital Marketing team is seeking an organized, proactive Website Operations Manager., • This role serves as a key point of contact between business stakeholders and IT, facilitating website execution and technical delivery., • As a self-starter and practical problem solver, the candidate will translate business requirements into actionable user stories, manage Jira sprint priorities, and help optimize digital platforms for peak efficiency. Essential Duties Sprint & Backlog Management • Facilitate the Agile planning cadence in Jira., • Work with stakeholders to translate business needs into clear user stories., • Prioritize tickets for upcoming development sprints. Cross-Functional Collaboration • Partner closely with IT to plan sprint capacity., • Track deliverables and clear everyday blockers., • Maintain steady progress toward digital goals. Requirements & Solution Alignment • Gather business requirements., • Work alongside technical teams to identify practical and efficient solutions for website enhancements., • Translate business objectives into technical implementation requirements. Web Governance & Ticketing • Monitor website health., • Triage incoming user and stakeholder requests., • Manage ticket prioritization and escalation activities. Technical SEO & AEO Execution • Support technical SEO and Answer Engine Optimization (AEO) initiatives., • Monitor and optimize site speed and performance., • Support URL structure optimization., • Support Schema markup implementation for search engines including Google and Bing., • Optimize content discoverability across AI platforms including ChatGPT, Gemini, and Perplexity. Qualifications • 3–5 years of experience coordinating or managing web delivery in a cross-functional environment., • Hands-on experience working directly with IT teams., • Experience writing clear user stories and managing sprint cycles in Jira., • Strong foundational understanding of Agile and Scrum practices including:, • Backlog grooming., • Sprint planning., • Sprint retrospectives., • Familiarity with enterprise CMS platforms., • Sitecore experience is a plus., • Experience using Google Analytics 4 to analyze page performance and inform ticket priorities., • Exposure to web tools and integrations including:, • Chatbots., • Localization tools., • Customer review platforms., • SEO and AEO technologies., • Working knowledge of web deployment workflows including testing in UAT and production environments. Education & Requirements • Bachelor’s Degree required., • Excellent written and verbal communication skills., • Ability to simplify complex concepts into actionable project tasks., • Strong organizational skills., • Customer-first mindset., • Ability to work effectively with cross-functional teams and stakeholders. TekWissen® Group is an equal opportunity employer supporting workforce diversity.

ektello is partnering with a leader in cancer research and treatment to find Tier 1 support representatives for employee inquiries received via multiple sources (telephone, e-mail, direct interaction, etc.), providing a high level of customer service to employees focused on First Touch Resolution. This is a 6-month, remote, W2 contract to start and will include PTO and medical benefit options. The work hours are 37.5 hours per week. Job Responsibilities • Support transactions, user inquiries, and ticket resolution related to the Workday ERP implementation and existing Workday HCM platform., • Provide timely and accurate support through calls, service requests, and case management processes., • Partner with stakeholders across HR, Finance, IT, Supply Chain, Research and other business functions to troubleshoot issues and support business processes., • Assist with system adoption, process improvements, and end-user support activities to ensure successful ERP and HCM operations., • Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center-to include general inquiries, feedback, or notification of incidents using call scripts and knowledge base to provide appropriate responses., • Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in the use of direct access tools and the HR knowledge base., • Use computerized systems for tracking, information gathering, and/or troubleshooting pertaining to each inquiry.

We’re looking for a Technical Team Lead to lead a growing support team in a fast-paced SaaS environment. This role blends hands-on technical support with people leadership, ensuring high-quality customer experiences while scaling support operations. You’ll act as the escalation point for complex issues, coach and develop support engineers, and partner closely with Engineering, Product, and Customer Success. What You’ll Do • Lead and mentor a team of Technical Support Engineers (L1–L3), • Own escalations and resolve complex technical issues, • Monitor SLAs, ticket queues, and support KPIs (FRT, MTTR, CSAT), • Improve support processes, workflows, and documentation, • Collaborate with Engineering on bugs, fixes, and releases, • Ensure consistent, high-quality customer communication, • Support onboarding and training of new team members, • Identify recurring issues and drive root-cause solutions What We’re Looking For • 8+ years in Technical Support or Support Engineering, • 5+ year in a Team Lead, Senior, or Escalation role, • Strong troubleshooting skills (applications, APIs, databases, logs), • Experience with ticketing systems (Zendesk, Jira, Freshdesk, etc.), • Ability to communicate technical issues to non-technical users, • Calm under pressure with strong ownership mindset, • SaaS or enterprise software experience preferred Nice to Have • SQL or scripting experience, • Experience supporting enterprise or B2B customers, • Knowledge of ITIL or structured support frameworks, • Hospitality, security, or operations software exposure Why Join Us • Lead a team that supports enterprise-level customers, • High impact role with visibility across Product and Engineering, • Opportunity to shape processes as the company scales, • Competitive compensation + growth path into Support Management

Company San Vicente Clubs is a prestigious private members-only club that originated in West Hollywood, California in 2018 and has established itself as a premier destination for individuals seeking a refined and intimate social experience. SV has expanded to Santa Monica in 2024 and New York City in 2025. Our exclusive properties offer an oasis of tranquility, luxury, and personalized service to our esteemed members. Position Purpose Reporting to the General Manager, this role is responsible for overseeing the dining experience, service standards, beverage operations, reservations, team development, and financial targets while ensuring exceptional and highly personalized experience for members and their guests. The Food & Beverage Director is a visible and hands-on leader who sets the standard for hospitality, develops strong teams, and partners closely with Culinary, Membership, and Club leadership to deliver a seamless member experience. Responsibilities • Ensure consistent execution of the Club’s service and hospitality standards., • Lead the Food & Beverage Managers, Maître d’s, Beverage Manager, and front-of-house teams., • Maintain a strong presence on the floor during peak service, actively overseeing service flow, pacing, member experience, and overall dining room performance., • Drive an exceptional and personalized member experience through recognition, anticipation of preferences, discretion, and thoughtful service recovery., • Oversee reservations, seating strategy, table utilization, and service pacing to maximize availability and covers without compromising the member experience., • Establish, maintain, and continuously elevate service standards, sequences of service, and operating procedures across all dining areas., • Lead the recruitment, onboarding, training, coaching, and development of the F&B leadership and service teams in partnership with Human Resources., • Hold the team accountable for performance, professionalism, attendance, service standards, and Club expectations., • Partner closely with culinary leadership to ensure alignment on menu execution, ticket times, dietary accommodations, service pacing, and delivery execution., • Partner with the Beverage Manager to ensure the successful execution and financial performance of wine, cocktail, and non-alcoholic beverage programs., • Oversee the consistent and discreet enforcement of Club Rules while maintaining the privacy and comfort of members and their guests., • Monitor member feedback and operational trends, proactively identifying opportunities to improve service and the overall dining experience., • Own the service-related components of the F&B P&L, including revenue, labor, average check, beverage performance, operating supplies, and controllable expenses., • Develop staffing and scheduling strategies aligned with forecasted business levels while maintaining service standards and labor targets., • Maintain appropriate controls around inventory, comps, voids, discounts, operating supplies, and departmental expenses., • Support the development of annual budgets, forecasts, and departmental goals while identifying and addressing variances in performance., • Ensure compliance with all applicable health, safety, responsible alcohol service, and regulatory requirements., • Collaborate with all departments to ensure Club standards are being met., • Perform other duties as assigned by the General Manager. Knowledge, Skills and Attributes • Exceptional understanding of luxury hospitality, fine dining, and private club service standards., • Proven ability to lead and develop experienced managers and high-performing service teams., • Strong operational knowledge of dining room management, reservations, service flow, and high-volume food and beverage operations., • Strong financial acumen with the ability to manage labor, operating expenses, budgets, forecasts, and P&L performance., • Strong knowledge of wine, spirits, cocktails, and beverage operations., • Excellent communication, leadership, coaching, and conflict-resolution skills., • Calm and decisive with the ability to resolve service issues quickly and discreetly., • Highly organized with strong attention to detail and the ability to manage multiple operational priorities., • Strong understanding of New York hospitality regulations, wage and hour requirements, responsible alcohol service, and Department of Health standards., • Proficiency with restaurant and hospitality technology, including POS, reservation, scheduling, and member management systems., • Exceptional discretion and professionalism when interacting with high-profile members and guests. Qualifications • Bachelor’s degree in hospitality management, Business Administration, Food & Beverage Management, or a related field with 6+ years of progressive food and beverage leadership experience, including experience leading managers within a luxury hotel, private club, fine dining restaurant, or comparable hospitality environment. Physical Requirements • Ability to stand and walk for extended periods throughout the shift., • Ability to lift, push, pull, and carry up to 30 pounds., • Ability to work throughout multiple dining and operational areas of the Club., • Availability to work evenings, weekends, holidays.

Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC. What You’ll Get • Base salary starting at $55k+, • Quarterly bonuses, • Health insurance and PTO, • 401(k) starting in your second year, • A collaborative team focused on high-touch service and modern IT solutions What You’ll Do • First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation, • User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows, • Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android), • First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2, • Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks, • Resolve L2/L3 issues where solutions are already documented, as a path to advancement, • Participate in project work, on-site and remote support, and the on-call rotation What You Bring • 1+ year of MSP or comparable help desk experience, • Experience with a PSA or ticketing system (ConnectWise preferred), • Working knowledge of Windows 11 and Microsoft 365 administration, • Familiarity with Entra ID/Azure (we will train as needed), • macOS experience preferred, • iOS/Android device support and MDM familiarity, • Networking fundamentals: TCP/IP, DNS, DHCP, VPN, • Exposure to RMM toolsets and endpoint security tools a plus, • Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102, • Strong customer service and phone presence, • Thrives in a fast-paced, learning-focused environment Next Steps Apply with your resume OR Get a head start here: https://www.ondemandassessment.com/o/JB-MUYZCPAA0/landing?u=1110981

Job Title: Systems Analyst Pay: $70,000 - $85,000 per year, commensurate with experience Location: This position is 100% on-site in New York or Florida Summary Seeking a highly skilled Systems Analyst to join a dynamic organization specializing in homeowners association software solutions. The role involves working closely with acquired companies to integrate their systems, set up and support IT infrastructures, and conduct employee training. The ideal candidate will be comfortable traveling once a month, managing technical assessments, and providing comprehensive IT support in a fast-paced environment. This is an excellent opportunity for a proactive professional looking to grow within a stable, well-established company with significant career advancement potential. Requirements • Bachelor’s Degree in IT, Computer Science, or related field, • 3-5 years of relevant experience in IT systems and support, • Strong knowledge of Windows operating systems (XP, 7, 8.x), • Experience with Microsoft Active Directory and TCP/IP networking protocols, • Familiarity with VPN setup and management, • Basic desktop support and ticket resolution experience, • Ability to assess and set up hardware and internet infrastructure in client environments, • Excellent communication and organizational skills, • Willingness to travel once a month, typically from Wednesday to Wednesday, • Self-motivated and able to work independently and within a team Responsibilities • Work with acquired companies to integrate their systems into the organization’s infrastructure, • Conduct on-site assessments of hardware, network, and internet capabilities, • Set up VPNs, internet access, and other IT infrastructure components, • Train employees on new systems and technologies, • Provide ongoing technical support, troubleshooting, and resolution of hardware/software issues, • Manage inventory of computers and mobile devices, including deploying updates and creating software images, • Collaborate with team members and support staff to ensure seamless operations, • Document procedures, provide technical advice, and contribute to process improvements, • Support desktop, network, and user needs, including ticket resolution and hardware setup Benefits • Significant growth potential within the company, • Robust benefits package, • 4% 401(k) match, • Competitive salary, • Excellent team environment with stability and long-term prospects, • Opportunity to work with a reputable organization with a history of successful placements and growth This is an outstanding opportunity for a dedicated IT professional seeking to expand their expertise in a collaborative, stable environment with room for career development.

Title: Telecom Lead Engineer Location: Harlem, NY Duration: 3-6 Month contract to hire Client: New York City HHC Top Skills' Details 1) 5 to 8 years exp. in the telecommunications/UC world supporting Telecom, or IT related including a broad knowledge of various telecom/IT products, services, and technology. This person will have to have managed a team and hands on in the telecommunications, Carrier / MDM/UC side of the house Needs to be very well versed with in all aspects of UC and telecommunications operations. Working with support systems (ServiceNow). Working with Telco's, wireless companies, cabling, etc. 2) 5 to 8 years proven experience in Telecom Management in a enterprise environment. Must also still have some hands on around Telecommunication Expense Management (TEM) and Wireless Expense management (WEM): specifically, a solid understanding of carrier billing systems; telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts. PBX and UC , including a broad knowledge of PBX systems like NEC, Cisco VOIP. 3) 5 to 8 years working with large enterprise environments Must have great customer service and a proven experience working with and managing vendors in this space. This manager will be responsible for a large team managing all Phone services and mobile devices for the entire hospital system of NYC Health and Hospitals. Secondary Skills - Nice to Haves • servicenow, • service-level agreement, • mobile device, • telephony, • Project management, • Help desk, • unified communications Job Description HHC is looking for a Hands-on Lead/Manager for their telecommunications team to join their team with their Unified Communications telecommunications group. This person will report directly to the Director of Telecommunications for the entire Hospital system. This group is a big team, and they will be the support of the large end user environment of about 10,000 mobile devices and UC enterprise network. They could sit at multiple locations, some being North central Bronx Hospital or Bellevue Hospital or others that they support so needs to be flexible. This person will manage a team of 15 or more techs as well as support all UC service requests in Central office the Service-Now ticketing system. Participate in the evaluation of products and the use of communications equipment (UC, MDM, cabling equipment. They will handle procurement, coordinates oversee telecom and network repairs and problem resolution by vendors and processes. They will also perform project and non‐project related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems. They will also add information and adding new staff/information and systems performance. Will maintain inventory of telecommunications devices and prepare a list of supplies to be ordered. Maintain all emergency telecommunication documentation and perform monthly invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts. Will manage Service now ticket queue for both PBX and mobile and UC devices and perform monthly audits to determine if we should select a more cost‐effective plan, or need to update our mobile catalog, and communicate concerns to managers. The Manager of Administration will provide technical and application support for New York City Health + Hospitals, demonstrate competent IT literacy and ability to support the technology and applications in the functional areas (Clinical, Business Applications, Financial and Infrastructure Applications) the person in this role is responsible for the on-going support at level 2. Below is all that this manager will be involved in and should have a strong understanding around: • Understands the flow of information through the Financial, Business, Clinical and Infrastructure applications, • Responsible for documenting, researching and troubleshooting reported issues and requests, • Fosters a business-oriented culture and mindset driven by continual service improvement techniques, • Identifies and acts on opportunities for continuous improvement, • Understanding critical business process for supporting EITS Applications, • Triage requests or issues to ensure that our service level agreements (SLA) are achieved, • Assist with the Enterprise Service Desk call volume when needed, • Receive, prioritize, document and actively resolve end user help requests and Incidents, • Triage requests and Incidents to ensure accurate transfers and escalation, per service level agreements (SLA), • Track open tickets and monitor ticket progress per SLA, close ticket items when resolve, • Follow escalation and paging procedures to ensure SLAs are being met, • Provide support and services to users, seeking to resolve as many tickets as possible at level 1 and 2, • Provide a positive experience to users through meeting and exceeding customer expectations, and engendering confidence that tickets will be resolved, • Supervise and monitor staff, • Plan, assigns and reviews the work of subordinates., • Directs the preparation of departmental budgets in conjunction with other departmental managers., • Coordinates the activities of the various segments of the department to assure timely and economical completion of projects., • Directs the preparation of cost estimates for current and proposed projects, reflecting the cost of equipment, man and machine hours required., • Establishes, reviews and controls documentation standards, including the development and control of forms., • Directs the collection and analysis of data and reports concerning departmental operations, methods, personnel utilization, space and equipment., • Monitor daily quality of tickets, • Perform other duties and/or special projects as assigned Additional Skills & Qualifications • A Baccalaureate Degree in Business Administration, Finance, Accounting, or related fields; and,, • Five years of progressively responsible experience in the fields of administration, office management, methods analysis, systems analysis and documentation, forms designs and control, two of which shall have been in data processing and management information systems. This Manager will work and lead/ manage the UC and telecommunications operations team at North central bronx hospital, and all the other hospitals as part of the telecommunications team. . Work effectively as a telecom support team members and help build relationships within it as well as executive leadership. Actively help and support the end user environment from top executives down. Will handle all Budgeting, vendor relations, and review process for the team.

About the Role Ring Concierge is a rapidly growing fine jewelry company specializing in engagement rings and fine jewelry. We are looking for a Customer Care Manager to lead the day-to-day execution of our Customer Care function, manage our external Customer Care team, and keep every customer interaction aligned with the Ring Concierge brand and service standards. The ideal candidate is an experienced customer service professional who is highly organized, solutions-oriented, and comfortable balancing vendor management, customer escalations, reporting, and process improvement in a fast-paced environment. Responsibilities Vendor Management • Own the relationship with our external Customer Care vendor, managing day-to-day performance, coaching, and accountability to our service standards and KPIs, • Act as the first line of escalation for complex customer situations, determining appropriate resolutions before looping in senior leadership or other internal teams, • Serve as the voice and brand expert for the team so every customer communication reflects our tone, policies, and product knowledge, • Manage team scheduling and coverage based on ticket volume, launches, promotions, holidays, and peak periods, and proactively adjust for coverage gaps Customer Care Policy & Standards • Define and maintain Customer Care policies (returns, exchanges, repairs, warranty, etc.) and train the team on how to apply and hold them with customers., • Maintain a high level of product and policy knowledge and keep the team current on important business updates, • Identify recurring customer issues and feedback trends and recommend process, policy, or operational improvements Training, Quality, and Reporting • Develop, maintain, and continuously improve Customer Care SOPs, macros, training materials, and internal resources., • Lead ongoing training on new policies, products, promotions, systems, and processes, • Regularly audit customer interactions across Gorgias, including email, chat, phone, and other channels, and provide actionable feedback to improve quality and consistency, • Monitor Customer Care KPIs, service levels, ticket volume, response and resolution times, and escalation trends, and prepare regular performance reporting, • Support development of AI-powered Customer Care tools so automated responses reflect our voice, policies, and service standards Cross-Functional and Operational Support • Partner closely with Operations, Retail, E-commerce, Merchandising, Bridal, and other internal teams to keep the Customer Care team informed and aligned., • Manage custom order support including CADs/renderings and appraisals, keeping customers informed at each stage, • Partner with our warehouse and shipping/insurance partners on client-related inquiries and claims, including missing shipments, item discrepancies, return-to-sender packages, return escalations, and filed claims, • Provide additional hands-on Customer Care support during high-volume periods when needed About You • Strong communicator who sets clear expectations and holds an external partner accountable to service standards, • Confident handling complex customer situations and determining appropriate resolutions, • Highly organized and process-oriented, comfortable managing multiple priorities in a fast-paced environment, • Comfortable working independently while managing an outsourced team, knowing when to escalate and align with management, • Collaborative across departments and adaptable as priorities, products, and policies evolve Requirements • 5+ years of experience in Customer Care within a jewelry company required, • Previous experience managing, coaching, or providing day-to-day oversight of a Customer Care team, including outsourced or vendor-managed teams, • Experience with customer service platforms such as Gorgias or similar ticketing systems, • Experience with Shopify and other e-commerce platforms is a plus, • Strong proficiency in Excel/Google Sheets, Microsoft Office, and Google Workspace, • Experience creating reporting, SOPs, training materials, and quality assurance processes, • Bachelor's Degree preferred Details • Full-time role located in NYC, requiring 4 days per week in office, • Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (with the possibility of weekends during busy season or sales), • Must be available to provide evening, weekend, and holiday coverage during peak periods, including major promotions, launches, and the holiday season, • Health, Vision & Dental Insurance for full-time employees, • Generous employee discounts on our fine jewelry, • Paid time off, Summer Fridays, and an extra allowance of 3 days annually for religious observances, • Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $90,000+

We are seeking a highly organized, professional and proactive Studio Coordinator with luxury or hospitality experience to oversee the day-to-day operations of our SoHo studio. This role requires a dynamic individual who prsents professionally at all times, is proactive, a problem solver, self-starter, dedicated to excellence, understands the complex dynamics of managing a studio and partnership with an engaged operations team. This person will understand the importance of building strong partnerships with the RW Studio team, and all vendors that come into the space. This person will excel at ensuring we are maintaining the highest standards in the studio, both visually and operationally, and will go above and beyond to ensure operational excellence within a luxury space. STUDIO MANAGEMENT: • Studio Opening & Closing tasks: Resetting the studio at the beginning and end of each day: Lights, Shades, Trash & Recycling, etc., • Managing Phone & Voicemail: Answering calls, forwarding calls, taking messages or distributing messages accordingly in a timely manner. Checking studio voicemail/Email daily and distribute messages accordingly., • Greeting & tending to all incoming guests with the upmost hospitality. Greeting all visitors, clients & vendors with a pleasant, professional & hospitable demeanor., • Maintaining a consistently clean & well kept studio space – Organizing and maintaining the physical appearance of the space, organization of the libraries and scheduling of materials archiving, etc., • Maintaining kitchen areas, ensuring that the spaces remain neat, clean, well stocked and orderly. This includes: restocking snacks, coffee, etc. throughout the day, emptying trash bins, starting the dishwasher at the end of the day, etc., • Package/delivery distribution and management in a timely manner. Tracking all packages for the Founders., • Manage/Assist staff with all shipping needs and messenger service processes and setup., • Manage storage and archival organization quarterly and coordinate with staff on inactive projects. materials. This includes organization and management of office project flat files and materials library., • Restock office supplies in material library and front office closet., • Help to maintain office contact lists and vendor communication., • Coordination and support of all staff-related travel - Domestic and International. This includes all bookings with the travel agent, creating itineraries for the staff, and saving all receipts in designated shared folders., • Help to manage the overall office calendar– Scheduling Meetings, managing the scheduling of any outside parties coming into the office, etc., • Assistance with staff meeting preparation, which entails updating the meeting agendas, help setting up meeting rooms with necessary tools and IT capabilities, and assembly of materials for off-site meetings., • Preparation for client meetings as it relates to office cleanliness, client meeting meals and presentations, and operations setup in advance of meetings. Flower arrangements when necessary., • Assist Operations Director with preparation for Founders’ meetings. (When OD is absent, this is your responsibility)., • Support in planning all office lunches, outings and special trips or events for the staff., • Managing office/kitchen/bathroom/cleaning storage supplies – source, order and replenishment. Weekly walkthrough, report of supplies, and maintaining approvals as it relates to office budgets., • Ad Hoc projects as needed included but not limited to assisting Operations Director with Principals’ personal tasks etc. ADMINISTRATIVE: • Amex Tracking – When the files are sent from AP Department, complete within 3 days and send to Operations Director to review., • Staff Birthdays – Discuss any upcoming birthdays with the Ops team, 1 week prior and arrange staff gifts. Notify the Principals of upcoming staff birthdays and check if there are any special messages/gift directions., • Managing the delivery of meeting materials, paperwork and all documentation that need to be delivered to the Principals by set deadlines; properly enveloped & labeled according to set standards, • Other ad hoc responsibilities as needed. IT: • Support management of all remote laptops and associated hardware/software needed by the staff for travel and off-site presentations., • Printer and plotter maintenance and follow up with vendors for repairs and supplies needed., • SC: puts in ticket and confirms receipt, schedules technician to come, • OD: oversee and made aware when there’s a printer issue, • Work with Management and IT Support to ensure all new employees are properly setup and assist with the onboarding process., • Other Responsibilities as needed. FOUNDERS: • Help maintain cleanliness and organization of Founder office spaces, • Assist Operations Director with all calls, packages, and outgoing items for both Founders, • Prioritizing all Founder requests with urgency within the same day or within a clear project deadline, • Manage package tracker for Founders – keep logs for incomings/outgoings., • Manage location tracker for Founders – confirm monthly days each month., • Weekly assistance with project-related samples for Founder review from RW or GUILD, etc., • Assist Operations Director with any personal tasks and projects for the Founders., • Other Responsibilities as needed. PRESS: • Assist with Roman and Williams press requests on an as needed basis, as directed by Communications. This would include gathering or managing the use of RW collateral, such as firm and brand documents, project images, and/or information required to submit for press., • Assist Communication Manager with organizing/updating marketing server files on an as needed basis, which includes filing all press requests and articles, as well as assisting with upkeep and content on the website. REPORTING: • Sending Friday reports to Operations Director with updates on pending tasks across multiple categories:, • Studio, • IT, • Founders, • Travel, • Ops, • Long-term Projects ROLE REQUIREMENTS: • Minimum of 3-5 years of office management or related experience preferred, • Previous hospitality experience preferred, • Tech savvy: MS Suite, Amazon Work Space, Adobe suite, • Knowledge of NYC/ City savvy, • Ability to run errands outside of studio, • Nimble and eagerness to help with tasks in multiple RW locations related to Operations, • Strong communication skills; written and verbal KEY SOFT SKILLS: • Consistently presentable: Professional appearance; business chic attire required, • Hospitable and professional demeanor, • Proactivity, • Strategic thinking, • Solutions Oriented, • Time management, • Attention to detail, • Customer/client service, • Punctuality during business hours (communication to Director of Ops & Head of People), • Thorough and engaging verbal communication

Title: Senior IT Engineer, Deputy to Head of IT Location: New York City, NY (Mid-town Manhattan) / Onsite 3-6 month Contract to hire / This is a full-time role Competitive Salary + Bonus + Benefits Location Requirement Candidates MUST currently reside in the New York City metropolitan area and be able to commute to the designated office location. Candidates in other states will not be considered. No vendors. We work directly with the candidates. Overview • We are looking for a Senior Level, hands-on IT generalist to serve as the right hand to the Head of IT. This is the second most senior seat in the department and the person will be expected to carry real weight from day one., • The role covers the full breadth of IT operations rather than a narrow specialty, and the person will regularly work directly with the executive team, so comfort operating with executive presence matters as much as the technical skill set., • We run lean and moves fast. This person needs to be able to troubleshoot and make decisions independently, understand the security posture well enough to make sound calls on the fly, and not need to escalate every issue., • Third-party vendors are in place to go deep on network, security, and AV when needed, so this is not a specialist role in those areas, but the person still needs enough working knowledge to configure and support the environment day to day. Key Responsibilities • Serve as the most senior IT team member apart from the Head of IT, owning complex troubleshooting and escalations end to end., • Own day-to-day administration of the Microsoft stack — Microsoft 365, Azure, and especially Windows Intune, which the team relies on heavily for deployment and device management., • Administer Entra ID (Azure AD), including leading the technical work to retire Duo and standardize on MFA within Entra ID., • Maintain working knowledge of AV, networking, and security fundamentals — enough to configure the environment and handle routine requests directly, escalating to specialist vendor partners only for deep expertise., • Provide direct, white-glove support to the executive team — comfortable going to an executive's desk, diagnosing the issue, and resolving it on the spot rather than routing it through a standard ticket queue., • Exercise independent judgment to troubleshoot and solve problems quickly, applying company security policy as the first filter on every decision — without escalating every minor issue to the Head of IT., • Act as the hands-on mentor for two full-time IT staff, developing their skills (particularly on Intune) beyond their current entry-level exposure. Required Qualifications • 10+ years experience - Senior-level, hands-on enterprise IT experience with demonstrated ownership, • Deep, hands-on fluency with the Microsoft Stack: Microsoft 365, Azure, and especially Windows Intune for endpoint deployment and management., • Strong working knowledge of Entra ID (Azure AD), including MFA administration; experience migrating or standardizing an MFA solution is a strong plus., • Proven ability to troubleshoot and resolve issues independently and quickly, exercising judgment consistent with established security policy., • Executive-facing presence and communication skills — polished, calm under pressure, and comfortable being the face of IT to senior leadership and the C-suite., • Working (not necessarily expert) knowledge of networking, AV, and security fundamentals, sufficient to configure the environment and handle routine work independently., • Experience in a similar industry or comparably regulated, executive-driven environment (e.g., private equity or a similar high-touch setting) is strongly preferred, so the candidate already understands the regulatory context and the expectation that IT drops everything for executive requests., • Demonstrated experience mentoring or developing junior IT staff.

Hybrid 2-3 days in office (West Point, PA or Rahway, NJ) As a Power BI & Spotfire Support Specialist for the pharmaceutical sector, you will ensure the operational stability and performance of business intelligence solutions. Your focus will be on incident management, report troubleshooting, and maintaining high availability of analytics dashboards for pharma clients. Responsibilties • Provide support for Power BI and Spotfire dashboards and reports, ensuring high availability and accuracy., • Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices., • Monitor BI platform health using Dynatrace and BigPanda, identifying performance issues., • Troubleshoot report refresh failures, data connectivity issues, and visualization errors., • Collaborate with BI developers to escalate complex issues and coordinate minor enhancements., • Document known issues, troubleshooting guides, and user guides in Confluence., • Track support tickets in JIRA, ensuring SLA compliance and timely resolution., • Perform routine maintenance tasks and basic automation using shell scripts., • Coordinate with data teams and cloud infrastructure for AWS/Azure-related issues., • Provide user support and training on basic BI tool usage. Qualifications • Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field., • 2+ years of experience in BI application support or IT operations., • Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow., • Proficiency with Dynatrace, BigPanda, or similar monitoring tools., • Experience with JIRA for ticket management and Confluence for documentation., • Basic shell scripting skills for automation., • Foundational knowledge of AWS and Azure cloud platforms., • Basic understanding of Power BI, Spotfire, and data visualization concepts is a plus., • Excellent problem-solving and communication skills., • Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus."

Responsibilities • Lead and develop a team of desktop support technicians, overseeing daily operations, ticket queues, and SLA performance to deliver fast, high-quality end-user support across trading, operations, and corporate teams., • Manage the lifecycle of end-user hardware and software (laptops, desktops, multi-monitor trading setups, mobile devices, and peripherals), including imaging, patching, upgrades, and asset tracking., • Drive continuous improvement by analyzing incident trends, building knowledge base content, coordinating with infrastructure and vendor partners, and supporting VIP and executive users. Requirements • 5+ years of desktop/IT support experience, including at least 2 years in a supervisory or management role, preferably within banking, asset management, or another regulated financial environment., • Strong technical expertise in Windows and macOS, Microsoft 365, Active Directory/Entra ID, Intune or SCCM, and ITSM platforms such as ServiceNow., • Working knowledge of financial-sector compliance and security requirements, and experience supporting market data and trading applications (e.g., Bloomberg Terminal) is a plus., • Excellent leadership, communication, and customer service skills, with the ability to stay calm under pressure in a fast-paced, time-sensitive environment. Certifications such as ITIL, CompTIA A+, or Microsoft certifications are preferred., • BA Degree Required

Williams Valve ERP Business Operations Intern | IT Operations Intern (ERP) Location: Long Island City, Queens, NY Work Arrangement: In-Person, Office Hours: 9:00am – 5:00pm | 8:30am – 4:30pm Salary Range: $17.00 - $21.00/hr. Role Description Since 1918, Williams Valve has produced high quality valves for industrial and commercial applications worldwide. Our mission is building rugged, reliable valves for heavy industry with quality, integrity, service, and speed. We are looking for an Software Admin & Business Operations Intern to support our MSFT Business Central systems, basic IT needs, build and maintain Power BI reports, troubleshoot Excel/Power Query, Smartsheet and Microsoft 365,and office administration. This role will work with employees and outside support providers to troubleshoot routine issues, maintain accurate records, and support ERP transitions and process improvements. Training will be provided on company systems and procedures. This is a full-time, or part-time, in-person role at our Long Island City, Queens, NY office. Candidates may also email their resumes to hr@williamsvalve.com. The work site location is at Williams Valve, located at 3850 Review Avenue Long Island City, NY 11101. Key Responsibilities Include: • Support ERP transitions and implementation activities, including internal capabilities, system testing, user support, and documenting updated procedures., • Help reduce dependency on managers for routine IT, ERP, and administrative follow-up, • Provide first-line troubleshooting for ERP system, Power BI and Excel Power query issues, other business software., • Support the use and management of Smartsheet, including maintaining trackers, updating workflows, and assisting employees with routine questions and issues., • Receive and log employee IT and business system requests, tracking their status and next steps., • Assist employees with basic computer, software, and access issues, escalating more complex problems to the appropriate support provider., • Support data analytics using Excel and other reporting tools to identify trends, track operational performance, and support process improvements., • Coordinate with IT and ERP support providers to help resolve outstanding requests., • Assist with updates and tracking ticket for user issues around Microsoft Dynamics 365 Business Central as trained., • Maintain System trackers, reports, user lists, and equipment records., • Assist with data entry and verify information for accuracy and completeness., • Prepare clear user instructions and organize shared files and system documentation., • Support routine office administration, including recordkeeping, supply requests, and communication with vendors., • Provide additional support to Operations and Logistics projects as needed., • Keep management informed of progress, unresolved issues, and support needs, improving issue tracking, documentation, and closure Required Qualifications: • Strong working knowledge of MSFT Product and excel, including formulas, data organization, filtering, lookups, and basic data analysis., • Familiarity with Power BI Power Query and an understanding of how data is imported, transformed, and refreshed., • Basic computer troubleshooting skills and an interest in learning business software with ability to investigate problems before escalating, • Strong organization, attention to detail, self-motivated and reliable follow-through., • Clear written and verbal communication skills., • Ability to manage assigned tasks, ask questions, and recognize when an issue requires additional support., • Ability to handle confidential company information appropriately. Technical Requirements: • Currently pursuing or recently completed a degree in Information Technology, Information Systems, Computer Science, Business Analytics, or a related field. Relevant coursework or practical experience will also be considered., • Working knowledge of Power Query, including the ability to review and troubleshoot basic queries, data transformations, connections, and refresh errors., • Familiarity with Power BI, including basic reports, data models, data refreshes, and troubleshooting common reporting or data issues., • Exposure to Microsoft Dynamics 365 Business Central or another ERP system., • Experience with Smartsheet, support ticketing, or digital workflows., • Experience in a manufacturing, distribution, or office environment., • Working knowledge of Microsoft Office, particularly Excel for data manipulation, organizing information, and building basic analytics reporting., • Basic understanding of computer hardware, software installation, and troubleshooting common user issues., • Ability to learn and support business systems, including Smartsheet and Microsoft Dynamics 365 Business Central., • Familiarity with ERP systems, workflow tools, or technical support ticketing is a plus. Williams Valve is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, protected-veteran status, or any other status protected by applicable law. Employment is subject to applicable background-check and eligibility requirements. Candidates may also submit resumes to hr@williamsvalve.com.

Salesforce Nonprofit Cloud Administrator Location: New York City, NY Work Arrangement: Hybrid – 1 day onsite Position Type: Full-Time Position Overview We are seeking a Salesforce Nonprofit Cloud Administrator to support, maintain, and optimize our Salesforce environment while driving user adoption and data quality initiatives across the organization. This individual will serve as the primary administrator for Salesforce Nonprofit Cloud, partnering closely with business stakeholders to enhance system functionality, streamline processes through automation, and ensure users are effectively leveraging the platform. The ideal candidate combines strong Salesforce administration expertise with a customer-focused mindset and a passion for supporting nonprofit operations. Key Responsibilities • Administer and optimize the Salesforce Nonprofit Cloud (NPC) platform, ensuring system performance, reliability, and scalability., • Design, build, and maintain Salesforce Flows to automate business processes and improve operational efficiency., • Monitor and improve data quality through data governance best practices, duplicate management, validation rules, and ongoing audits., • Develop and maintain reports and dashboards that provide meaningful insights for leadership and key stakeholders., • Drive user adoption through training, documentation, process improvement initiatives, and ongoing user support., • Serve as the primary point of contact for Salesforce support requests, troubleshooting issues and managing user inquiries., • Establish and manage a Salesforce helpdesk process and ticket backlog, prioritizing enhancements, incidents, and system requests., • Configure and maintain user profiles, permission sets, roles, sharing settings, and security controls., • Implement UI enhancements and page layout improvements to create an intuitive user experience., • Collaborate with business teams to gather requirements, recommend solutions, and translate needs into system improvements., • Support a growing user base, currently consisting of approximately 30 users with future expansion potential to over 120 licensed users., • Maintain system documentation, release management processes, and platform best practices. Required Qualifications • 3+ years of Salesforce Administration experience., • Hands-on experience with Salesforce Nonprofit Cloud (NPC); candidates with strong Nonprofit Success Pack (NPSP) experience will also be considered., • Strong experience building and maintaining Salesforce Flows and process automation., • Experience managing data quality initiatives, including data governance, data cleansing, and duplicate management., • Proficiency creating reports, dashboards, and data-driven insights for business users., • Experience supporting Salesforce end users and driving platform adoption., • Knowledge of Salesforce security architecture, including profiles, roles, permission sets, and sharing rules., • Experience making UI enhancements and system configuration changes., • Strong troubleshooting, analytical, and problem-solving skills., • Excellent communication and stakeholder management abilities.

About the Company A major North American manufacturer of residential and commercial roofing and building products is hiring a Website Operations Manager to join its Digital Marketing team. The team manages enterprise web platforms that support contractors, property owners, and commercial partners, focusing on continuous technical delivery, IT collaboration, and website performance. Position Summary • Role: Website Operations Manager (Product Owner), • Location: Parsippany, NJ (Hybrid: 4 days on-site / 1 day remote), • Type: 6-Month Contract (Option to extend), • Schedule: Full-time, 40 hours/week (Occasional Thursday post-hours release support every 5 weeks), • Pay Rate: $79.00 – $79.50 / hr USD Job Description The Website Operations Manager serves as the primary liaison between business stakeholders and IT engineering teams. Acting as a Product Owner, this role translates business requirements into technical execution, manages the Jira sprint backlog, and supports the day-to-day technical operations of enterprise web platforms. (Note: UX and visual design are handled by a separate team. This position focuses on technical delivery, Agile sprint management, web governance, and IT alignment). Key Responsibilities • Sprint & Backlog Management: Act as the primary Product Owner across development cycles. Lead Agile planning in Jira, translate business goals into actionable user stories with acceptance criteria, groom the backlog, and make confident prioritization decisions on behalf of stakeholders., • IT & Cross-Functional Collaboration: Partner directly with IT lead developers and technical teams to plan sprint capacity, clear daily blockers, track deliverables, and manage deployment flows (from UAT testing to live production releases)., • Stakeholder Management & Alignment: Gather requirements from diverse business teams, balance conflicting priorities, and drive consensus to maintain steady progress toward digital initiatives., • Web Governance & Operations: Serve as the first line of support for content authors on a technical level. Triage incoming bug reports and enhancement requests, monitor website health, and drive resolution for production issues., • Data-Driven Optimization & Core Web Vitals: Leverage Google Analytics (GA4) and enterprise data (e.g., Salesforce) to make data-informed backlog decisions. Track site performance, Core Web Vitals, and URL structures., • Technical SEO & AEO Execution: Support technical SEO and Answer Engine Optimization (AEO) initiatives, optimizing Schema markup and site speed for search engines (Google, Bing) and AI discovery tools (ChatGPT, Gemini, Perplexity). Qualifications & Requirements • Product Owner Background: Prior experience in a Product Owner / Web Operations role partnering directly with IT engineering teams to manage development sprint cycles., • Agile & Jira Proficiency: Strong expertise in Jira and Confluence, including sprint planning, backlog grooming, ticket prioritization, and writing clear user stories., • Technical Understanding: Non-developer with strong technical literacy—comfortable discussing APIs, integrations, deployment environments, and website architecture with software engineers., • CMS Experience: Familiarity with enterprise CMS platforms (Sitecore experience is a major plus)., • Analytics & SEO Knowledge: Hands-on experience using Google Analytics 4 (GA4) to analyze web performance. Understanding of technical SEO/AEO concepts, site speed, and Schema markup., • Stakeholder Negotiation: Demonstrated confidence in prioritizing backlog tickets, managing competing business requests, and making game-time decisions during development., • Release Flexibility: Ability to support scheduled software releases occurring every 5 weeks on a Thursday after standard business hours., • Education: Bachelor's Degree required.

Administrative Assistant, Studio Operations, 3156-1 The Studios Operations team keeps the studio running — from the stage floor to the front door. We're a service-oriented team that takes pride in the details: a well-stocked pantry, a smoothly coordinated catering order, a facility maintenance need coordinated with our landlord that doesn't fall through the cracks. We support on site productions and internal teams across Client Services, Studio Admin, and Stage Operations, and delivering an exceptional client experience for our productions is at the heart of everything we do. That means working cohesively, moving fast, and anticipating needs before they become problems. No two days look the same. We're looking for someone who's proactive, organized, and genuinely energized by making things work — someone who finds satisfaction in the behind-the-scenes work that makes the on-screen work possible. Position Overview The Administrative Assistant, Studio Operations provides operational and administrative support to the Studio Operations team. This role supports the Senior Manager, Studio Operations and core functions (Client Services, Studio Admin, Stage Specialists) by managing facility tickets, supplies, catering, documentation, and light logistics. The Administrative Assistant helps keep day-to-day operations running smoothly so the team can focus on strategic, production-facing work. Responsibilities • Facilities & Operations: Track and follow up on facility tickets, support daily operations needs, and coordinate minor facilities improvements with the landlord, • Catering & Events: Coordinate catering and logistics for on-site team and guests, • Documentation & Reporting: Keep operational documentation (SOPs, manuals) organized and up to date, and compile simple operational summaries/trackers (highlights, ticket logs), • Logistics & Production Support: Provide light support for mailroom tasks, production onboarding/offboarding, tours, and general site visits Requirements • Experience in an administrative, facilities, workplace, or operations support role; studio or production environment is a plus, • Strong organizational skills with high attention to detail and follow-through, especially in tracking tickets and open items, • Comfort working in a fast-paced, service-oriented environment and handling multiple tasks at once, • Proficiency with Google Workspace; familiarity with facility ticketing systems and visitor/logistics tools is a plus, • Clear, concise communication skills and a collaborative, service-minded approach Nice To Haves Or Preferred Skills • Studio or production environment experience; familiarity with facility ticketing systems and visitor/logistics tools Pay Rate Range $30–40/hr.

About the Role You own the online store — and the number that comes with it. Pro Standard sells licensed sports apparel direct to consumer across brand-owned sites in the US, Mexico, Canada, the UK, and additional international markets. This role is accountable for revenue first: growing sales, conversion, and customer lifetime across all of them, with the US site as the priority. You run the site P&L, the merchandising calendar, the site roadmap, SEO, and customer service — the full customer journey from first search to post-purchase. And we move at the speed of sport: when a team wins, demand shows up in hours, and the site has to be ready before it does. We're looking for someone who arrives with ideas — new ways to merchandise fan moments, new revenue streams, new tests we haven't thought of — and the discipline to ship them, measure them, and double down on what works. What You'll Own • Revenue. Site sales and conversion across all brand-owned markets — the number you own, report on weekly, and build every decision around., • The campaign calendar and site programming: you own what the site shows and says — the homepage, hero campaigns, landing pages, and the calendar of launches, promos, and moments behind them. Planned with brand, creative, and CRM; executed and kept current by your team., • Site merchandising: collection architecture, launch execution, promo discipline (promos on available-to-sell product only — never sitewide), and inventory-aware merchandising so the site never sells what the warehouse cannot ship., • Reactive commerce: pre-built playbooks for game moments, player news, and playoff runs — landing pages, collections, and homepage takeovers that go live in hours, not days., • The site roadmap: CRO testing program, PDP/PLP improvements, site speed, and the dev/design pipeline that ships them., • International sites: market-specific calendars, translation quality, localized assortments, and knowing when a market deserves investment versus maintenance., • The team: a growing group across site merchandising, analytics, and site operations — clear priorities, real accountability, no bottlenecks — with a direct hand in shaping the roles that get added as the channel scales., • SEO and organic growth: the SEO agenda rolls up to you — organic traffic is a revenue channel, not a side project., • Customer service: the CS team reports into this role. You own service levels and, just as important, the loop from contact reasons back into site and product fixes — complaints are free product research., • Partnership across the marketing team: paid media, CRM, and creative all depend on the site converting — you work with them as one growth team with a shared number., • The AI layer of the ecommerce operation: you run the AI reporting stack day to day, and you keep building it — new agents, new automated reports, new workflows that take production work off your team. This is a hands-on ownership area, not a delegated one. What Great Looks Like • Sales growing — revenue, conversion rate, and revenue per session improving quarter over quarter, per market., • A steady pipeline of new ideas in test: some will miss, and the wins compound., • The AI layer expanding every quarter: more reporting automated, more production work handled by agents, more of the team's time spent on judgment instead of assembly., • A campaign calendar that is planned ahead, visible to everyone, and actually reflected on the site — the homepage always matches the moment., • Launches ship on time, every time — including the ones with 48 hours of notice., • Clean merchandising execution: promos only on available product, fresh collections, launch links that work., • International markets growing without stealing focus from the US., • CS resolution times improving while ticket volume per order falls — because site fixes keep removing the reasons people write in., • A team that knows what matters this week without asking. What We're Looking For • 6+ years in ecommerce with at least 2 years owning a site P&L or full ecommerce function — a director or very strong senior manager ready to own the number., • A builder with a point of view: you should walk into the interview with opinions about what our site should try next., • Shopify fluency — our stack — including merchandising, apps, and multi-market storefronts., • DTC brand experience; apparel, sports, or licensed goods strongly preferred. Fan-driven or moment-driven commerce is a real advantage., • Marketplace and multi-market experience welcome, but the center of gravity is brand-owned sites., • Analytical depth: GA4, cohort thinking, and honest reads of what is and is not working — you challenge the analyst, not just receive reports., • AI expertise — this one is a requirement, not a preference: you work with AI daily (agents, LLM tools, automation platforms), you have personally built automated reports or workflows, and you can demo them. Candidates who cannot show real AI work will not advance., • People leadership: you have run a multi-function team (merchandising, SEO, or customer service under one roof is ideal), including remote team members in other markets., • Bilingual English/Spanish is a plus given our Mexico operation.

Clusia is led by Reed Switzer, founder of Hopscotch, a B2B payments startup acquired by Avalara / Vista Equity Partners, and Nolan Hendrickson, who previously led engineering teams within Microsoft’s Defender organization. The company is venture-backed and has not yet been publicly announced. Company Description Clusia is the first AI-native assurance firm for companies that move money. We conduct the audits and independent testing fintechs, payments companies, and banks are required to complete each year — including annual ACH audits and BSA/AML testing. Our in-house U.S.-based auditors do the work, while Clusia’s software reduces evidence gathering, pre-fills responses, and makes each engagement faster and more efficient. We believe the next great assurance firm will be built like a software company. Clusia is building that firm — bringing more regulatory assurance under one roof and using technology to improve quality, increase auditor capacity, and deliver better economics for customers. Role Description We are looking for a small number of engineers to work closely with the CTO and our founding engineers. This will not be a big team. We plan to stay lean, with high talent density, no layers, and no fluff. As a member of the technical staff, you’ll own important parts of the product and company from the beginning -- from core architecture and infrastructure to customer-facing workflows and AI-powered product experiences. You won’t be handed a neatly scoped ticket queue. You’ll be expected to understand customer problems deeply, make good technical decisions in ambiguity, and build systems that can earn trust in a highly regulated environment. Compensation range: $175,000 - $250,000 base salary + equity and benefits Note: This role is in-person in New York City and you are required to ship code. Why Join • Compliance tech is next up. We believe compliance is entering the same kind of transformation legal tech has seen over the last two years: large, high-stakes workflows being rebuilt around AI, collaboration, and better systems of record., • We’re building a small, high-talent-density team. Clusia will remain lean by design. There will be few openings and the bar for talent is incredibly high., • Your work will matter at global scale. The systems we’re building will power critical operations for some of the largest financial institutions and technology companies in the world., • You’ll work with founders who have done this before. The founding team has built and sold venture-backed companies in the past and is applying those lessons to build Clusia with focus, urgency, and ambition. Qualifications • AI expertise: You have hands-on experience with LLMs, agents, retrieval, prompting, and production AI systems., • Full-stack product engineering: You can build clean, reliable product experiences end to end., • Infrastructure depth: You’re comfortable with cloud services, deployment, observability, reliability, and security., • AI evaluation experience: You know how to design tests, benchmarks, and feedback loops to measure model and agent quality., • Startup execution mindset: You’re pragmatic, fast-moving, product-minded, and comfortable owning ambiguous technical problems., • Empathy for users: You care deeply about the people using what you build, not just the technical elegance of the solution., • Creating: You’ve built things outside of work -- maybe a Minecraft server as a kid, a side project, a tool for your friends, a company, an open-source project, or something nobody asked you to build.

Job Title: Customer Success Specialist Location: New York City Office Department: Customer Operations Reports To: Chief Clinical Officer About Fynn.io Fynn.io is a fast-growing SaaS company transforming how senior living communities deliver care through our intuitive and intelligent EHR platform. We help communities streamline workflows, improve care outcomes, and stay compliant with evolving healthcare regulations. At Fynn, we believe great software should feel invisible—and that every customer interaction is an opportunity to build trust. Position Summary As a Customer Success Specialist, you'll be a key point of contact for Fynn's customers throughout their journey with us — from implementation through ongoing success. You'll support new customer implementations, guide users through onboarding, and ensure a smooth transition during and after go-live, while keeping implementation and onboarding records accurate and up to date in HubSpot. Beyond implementations, you'll help manage customer support tickets, ensuring responses are timely, friendly, and helpful, and you'll assist with training materials and customer communications. You'll be the glue between our customers and our internal teams — keeping implementations on track, resolving issues quickly, and flagging risks before they become problems — so communities get up and running smoothly, stay supported, and continue getting real value from the platform long after go-live. Key Responsibilities · Own and manage customer implementations from kickoff through go-live, ensuring a smooth and timely onboarding experience · Build, maintain, and manage implementation timelines, keeping all stakeholders aligned on milestones and deliverables · Proactively identify and report any deviations in project timeframes to your supervisor, along with recommended solutions · Serve as a primary point of contact for customer support, troubleshooting issues and coordinating resolutions with internal teams as needed · Drive customer success efforts post-implementation, including check-ins, training reinforcement, and proactive outreach to ensure communities are getting full value from the platform · Maintain detailed, organized records of customer accounts, implementation status, open issues, and follow-up items · Follow through consistently on open action items, ensuring nothing falls through the cracks · Collaborate cross-functionally with Product, Support, Development and Sales teams to relay customer feedback and improve the overall customer experience · Help identify process improvements to make implementations faster, smoother, and more scalable as Fynn grows · Respond to customer support tickets in a timely, friendly, and professional manner, aiming to resolve issues on first contact whenever possible · Troubleshoot common platform issues and guide customers through step-by-step solutions · Escalate complex or unresolved tickets to the appropriate internal team (Product, Engineering, or Implementation) with clear documentation of the issue · Track ticket status from open to resolution, following up with customers to confirm the issue is fully resolved · Identify recurring issues or patterns in support tickets and flag them to leadership for potential process or product improvements · Maintain accurate, organized records of support interactions within HubSpot to ensure visibility across the team · Help maintain and update internal support documentation and FAQs based on common customer questions and issues · Balance support ticket responsibilities alongside implementation and onboarding work, prioritizing based on urgency and customer impact · Other duties as assigned. Qualifications • Bachelor’s degree or equivalent experience preferred., • Experience in customer support, implementation, onboarding, or customer success (healthcare, senior living, or EHR/software experience a plus), • Strong organizational skills with the ability to manage multiple customer accounts and timelines simultaneously, • Excellent communication skills, both written and verbal, with a customer-first mindset, • Comfort working in a fast-paced, evolving environment where priorities can shift, • Problem-solving instincts and the ability to stay calm and solution-oriented when issues arise, • Detail-oriented with strong follow-through — you don't let things slip, • A collaborative, team-first attitude and willingness to jump in wherever needed, • Excellent written and verbal communication skills with a customer-first, solution-oriented mindset., • Strong attention to detail, organization, and the ability to track multiple customer projects simultaneously., • Tech-savvy and comfortable learning new tools (experience with HubSpot, project management software or LMS tools is a plus)., • Comfortable working in a dynamic, fast-moving startup environment. Passionate about healthcare, technology, and process improvement, and driven to make a meaningful difference.

[About d'strict] d'strict is a design company that creates innovative spatial experiences by developing content with digital media technology. Our company has always kept pace with the development of technology since its establishment in 2004. Today, d'strict provides custom-developed content upon request (Commercial Service), offers clients a license to media art content, and operates our own exhibition venues (Art Service). d'strict is the creator of numerous highly-acclaimed public art projects, including at K-Pop Square in Seoul, and at Times Square, New York. We are also the producer and operator of "ARTE MUSEUM," the most popular media art exhibition space in Korea. Since September 2020, the exhibition has attracted more than 5 million visitors and has extended its reach to major cities around the globe. d'strict has won numerous domestic and international design awards, including the iF Design Award, for its innovative creative capabilities. [ARTE MUSEUM] ARTE MUSEUM is an immersive media art exhibition space presented by d'strict, acclaimed for creating the public media art 'WAVE' at COEX in Korea. Exhibits at the ARTE MUSEUM center around the theme 'ETERNAL NATURE', reinterpreting various elements and spaces in nature as immersive media art. The artworks, brought to life through the fusion of various digital media technologies and visual creativity, capture nature's eternal attributes and realistic presentation, allowing visitors to experience nature unconstrained by time and space. ARTE MUSEUM is a global exhibition brand that launched its first venue in Jeju, South Korea, in September 2020. Since its inception, ARTE MUSEUM has extended its reach to major cities around the globe, establishing itself as a popular exhibition with a cumulative total of five million visitors. It has also won several global design awards, including the iF Design Award. Join the team at ARTE MUSEUM NEW YORK, d'strict's second but largest media art museum in the US. _ Position Title: Operations Team Member Employer: ARTE MUSEUM New York Reports To: Operations Team Leader Operations Team Member Position Summary Operations Team Member are the heart of the ARTE MUSEUM guest experience — the first face visitors see and the team that keeps every corner of the museum running smoothly. From welcoming guests at the front desk to maintaining the beauty of the exhibition floor, Operations Staff rotate across key functions including Reception, Ticket Checking, Rounding, MD Shop, and Tea Bar(Cafe). If you're passionate about hospitality, thrive in a dynamic environment, and take pride in creating memorable moments for every visitor, this role is for you. Operations Staff Responsibilities • Greet and welcome all visitors — including VIPs and large groups — ensuring every guest feels valued from the moment they arrive, • Deliver accurate, engaging information about the exhibition, ticketing, and museum policies, • Rotate across the following operational areas: Reception & Ticket Checking • Process ticket verification and validate special discount eligibility, • Manage crowd flow at lobbies and entrances, • Oversee stroller/wheelchair rentals, storage lockers, and VIP invitation tickets, • Handle emergencies and troubleshoot guest concerns with professionalism Rounding (Exhibition Floor) • Patrol the exhibition zones to ensure content quality — mapping, warping, and focus integrity, • Report any content or facility issues to the relevant team promptly, • Maintain zone cleanliness and guest comfort, including temperature and scent control, • Organize interactive stations (Live Sketchbook, STAR RAINDROPS, etc.) and collect lost items MD Shop • Assist guests with product information and purchases, • Manage inventory, stocking, and quarterly audits, • Process payments, exchanges, and refunds; oversee cash handling and delivery, • Keep the store organized, clean, and visually appealing Tea Bar (Cafe) • Take guest orders, prepare and serve beverages with care, • Maintain daily inventory records and ensure kitchen hygiene standards, • Provide friendly, knowledgeable service to walk-in guests Job Requirements • Minimum 1 year of full-time customer service experience required, • Must be available for full-time employment only (40 hours per week) — part-time availability will not be considered, • Physically able to remain on your feet for extended periods, walk throughout the museum, and lift up to 15–20 lbs, • Food Handler Certificate (or card) required for Tea Bar rotation, • Must be legally authorized to work in the United States, • Strong customer service orientation with warm, professional communication skills, • Active listening and clear verbal communication; ability to explain exhibition content engagingly, • Proactive, adaptable team player with a collaborative mindset, • Able to handle emergencies calmly and follow operational guidelines, • Comfortable working rotating shifts, including weekends and public holidays, • Upselling skills and a service-first attitude Why Join Us • Work within a globally expanding brand with a passionate, creative team, • Contribute directly to shaping the guest experience at ARTE MUSEUM New York Benefits • Medical and Vision insurance fully paid by employer, • 401(k) with employer matching, • PTO, • 20 complimentary museum tickets per quarter Schedule • 8-hour shift, C Shift (1:30 PM – 9:30 PM), • Rotating shifts required; availability on weekends and holidays is a must Job Type: Full-time ONLY (Part-time is not available) Expected Hours: 40 hours per week Pay: This is a non-exempt role. $21.00/hour (Please note: This is strictly a full-time position. We are not accepting part-time applicants at this time.)

Computer Service Technician (Overnight) role available with Village Super Markets About Village Super Market: For more than 80 years, Village Super Market has served communities throughout the tri-state area with a commitment to quality, service, and care. As a growing, entrepreneurial organization, we combine our proud history with forward-thinking strategies that protect our people, strengthen our operations, and position the company for continued success. About the Role: The Overnight Computer Service Technician serves as a primary point of contact for IT support, managing helpdesk requests and providing hands-on technical assistance to end users. This role is responsible for troubleshooting hardware and software issues, managing user accounts and access, deploying technology, and ensuring support requests are resolved efficiently and within established service levels. What You’ll Do: • Provide first-line support for hardware, software, network, and peripheral issues., • Manage IT support tickets from creation through resolution, ensuring proper prioritization and SLA compliance., • Troubleshoot computers, printers, barcode scanners, and other technology used across our stores., • Provision, configure, and deploy computers and standard business applications., • Create and manage user accounts, access permissions, and password resets., • Support associate onboarding and offboarding, including provisioning and deprovisioning., • Maintain accurate IT asset and user-device records., • Identify recurring technical issues and recommend process improvements., • Escalate complex issues to the appropriate support teams., • Travel to individual stores to provide hands-on technical support. (25% travel), • Perform periodic user access and system compliance audits. What We’re Looking For: • Associate’s or Bachelor’s degree in Information Technology or a related field., • A high school diploma with an IT certification, or the ability to obtain certification within 6 months of hire, will be considered., • 1–3+ years of IT helpdesk or technical support experience., • Experience with ticketing systems and Windows operating systems., • Basic understanding of networking concepts including IP, DNS, DHCP, and VPN., • Strong troubleshooting, problem-solving, communication, and customer service skills., • Ability to manage multiple priorities and effectively organize a ticket workload., • Strong attention to detail and documentation skills., • Ability to work independently and as part of a team., • Experience with remote support, enterprise environments, and asset management preferred., • A commitment to continuous learning and staying current with emerging technology., • Comfortable working overnight hours Why Join Village Super Market? • A family-led culture centered on people, growth, and development., • The opportunity to shape enterprise food safety and sanitation strategy across a growing retail organization., • A highly visible leadership role where you’ll have the opportunity to solve a wide range of technical challenges, support users across the organization, and help ensure our technology runs smoothly., • An entrepreneurial environment that values collaboration, innovation, accountability, and practical solutions., • Career-growth opportunities across multiple banners and business functions., • Competitive compensation, comprehensive benefits, and professional-development opportunities. Why You’ll Love It Here: • Hands-on experience supporting technology across multiple retail locations, • Exposure to a wide variety of hardware, software, and business systems, • Opportunities to build your technical skills and pursue certifications, • A collaborative environment where your work directly supports our associates and stores Bring your technical skills to a team where great IT support helps keep our stores running at their best. Salary range: $67,000 - $75,000

About AUI AUI builds Apollo, a neurosymbolic foundation model for AI agents that do consequential work, where accuracy, reliability, and visibility matter — conversations with customers, and the processes behind them. Instead of describing behavior in a prompt and hoping the model complies, Apollo compiles declared rules into a checkable program. Constraints are enforced by the system rather than requested of the model, so “this agent will never do X” is something you verify, not something you hope for. The language model works as a translation layer at either end — structuring what a person (or another agent, or a system) says into symbolic slots on the way in, and generating fluent responses on the way out. That guarantee is what LLMs structurally can never achieve. We serve companies from startups to the Fortune 500, across regulated industries, retail, and travel — environments where an agent that improvises is a liability, and where someone has to answer for every action it takes. Apollo-1 is a self-serve platform, and most teams can build on it themselves. Large enterprises — with deeper integrations and more involved internal processes — can use a hand getting their agents all the way to production. Our commercial team also needs proof-of-concept agents built for prospects, fast. That’s this team. The role You’re joining our deployment team, serving two constituencies. Internal. Our product and commercial teams need working agents — proofs of concept for prospects, reference builds, agents that pressure-test the platform before customers find its edges. You’ll build them, often on short notice, often for a business you learned about today. External. The most complex enterprise deployments, where the agent has to hold a real company’s rules across hundreds of scenarios and act on live systems. You’ll be in the room with their operators and subject-matter experts, not reading a requirements doc someone else wrote. An agent starts life as a real business: a bank’s dispute policy, an airline’s rebooking rules, a retailer’s returns matrix. Someone has to sit inside that mess, understand how the business actually works, and turn it into a program the platform can enforce and certify. Then train it, grade it, try to break it, and sign off that it’s ready to act on a customer’s behalf. The loop closes back into the product. What you solve by hand for one enterprise should become something the next customer can do themselves, and you’ll be one of the loudest sources of truth about what the platform can’t do automatically. What you’ll do • Sit with partner teams to extract how their business actually operates — including the rules nobody wrote down and the exceptions everyone knows about, • Author agent programs: translate policy, process, and edge cases into structured, unambiguous declarations the platform can enforce, • Run training rounds — design scenarios, simulate conversations, grade outputs, and iterate until behavior holds, • Own certification: prove a program does what it claims before it ships, and triage it when it regresses, • Find the contradictions. Real businesses run on rules that conflict. You’ll be the one who notices the refund window doesn’t square with the cancellation clause, and who drives the decision on which one wins, • Build proofs of concept alongside our commercial team, and support technical discovery with large prospects — you’re the person in the room who can answer “can it really do that?”, • Turn one-off solutions into reusable patterns, so the self-serve product absorbs what the deployment team learns, • Feed the field back to product: what’s slow, what’s missing, what breaks at scale Who we’re looking for We care more about how you think than where you’ve worked, with one hard requirement. -Technically fluent — not a coder. You’ve worked inside a technological product environment and you understand how systems fit together: what an API is doing, where data moves, why an integration breaks, what engineers mean when they say something is hard. You use coding agents — Cursor, Claude Code, or equivalent — as a normal part of how you work, not as something you tried once. You won’t be shipping production code here, but you will be building, and the tools are the same. -Opinionated about AI. You’re curious about it end to end: roughly how the models actually work, what they’re doing to industries and to work itself, where this is all going. We don’t need you to hold the right opinion. We need you to hold one, and to be able to defend it and change it. -Curious about how businesses run. You find it genuinely interesting that an airline’s rebooking logic looks nothing like a pharmacy’s intake flow. You’ve noticed that industries have structure, and you like learning a new one from scratch. -Independent. You’re given a partner, a pile of documents, and an outcome. Nobody is going to hand you a ticket queue. If you need the work broken down for you, you’ll be unhappy here. -Precise and stubborn. This work rewards people who will handle the ten-thousandth case as carefully as the tenth, and who push back rather than write “handle appropriately” to make a hard question go away. Most people can’t do this. The ones who can are extremely valuable. -You’ve failed at something real. A company, a project, a venture that didn’t work. We’d rather hire someone who has been responsible for an outcome and lost than someone whose record is unblemished because nothing was ever on the line. -A clear writer. Most of this job is written. If you can’t state a rule in a sentence that can only be read one way, the agent can’t follow it. No degree required. It isn’t a proxy for anything we care about. How we work: healthy ego Our culture runs on something we call healthy ego, and it has two halves. Both are required. The first half is ego. High confidence that you can learn and succeed at anything — paired with actually asking for what you need to get there, and then working until the result is excellent rather than finished. We also expect you to want things to succeed for your own sake, not only the company’s. AUI is a place to push yourself and evolve fast. No one will push you and no one will carry you, but everyone will work with you. We sharpen each other by challenging each other, and by the simple pressure of keeping up with the team. The second half is what makes it healthy: your success is never built on top of someone else’s. You name your own mistakes before anyone else has to, and you go fix them — by yourself or with the team. We’re flat. Merit decides what you own, not title or tenure. Backgrounds that tend to work The common thread is time spent close to a technical product, plus real fluency in how some corner of the business world operates. • Solutions, implementation, or technical account management at a software company, • Support escalations, Tier-2, or support quality — the people who own the cases nobody else could close, • Product operations, technical program management, or ops inside a product organization, • Operations in a rule-dense industry — claims, reservations, banking, healthcare intake, logistics — paired with time in a product or technology environment, • Founders and operators of things that didn’t make it What this is not • Not an engineering role. You won’t own production code., • Not a non-technical role either. If you can’t hold your own in a conversation about how a system works, this will be painful., • Not data annotation or gig AI-training work. This is a salaried role where you own outcomes, not task throughput., • Not a support queue. You’re building the thing, not staffing it. Logistics We’re in Williamsburg, Brooklyn, in the office together five days a week. That isn’t a policy we’re apologetic about — this work runs on overhearing each other. A deployment question gets answered across a desk in thirty seconds instead of dying in a thread, and the challenge-each-other part of how we work doesn’t survive being asynchronous. If that’s not how you want to work, this isn’t the right role. How to apply Skip the cover letter. Send your résumé plus answers to one question: • Tell us about something you owned that failed. What did you actually get wrong? (300 words max) The interview process includes an in-office assignment — the closest thing to the actual job we can put in front of you.

ABOUT THE ROLE Our client, a leading global investment management firm, is looking for a Production Management Lead / Senior Business Systems Analyst to join its client data platform technology team. You will be the link between business users, production support, and development teams, keeping the firm's client data platform and Salesforce environment stable, accurate, and improving. The platforms support distribution, marketing, operations, investor services, client relations, and product management teams globally. This is a hands-on role that combines production support, business analysis, and data analysis. Strong SQL skills are essential. WHAT YOU'LL DO • Own day-to-day L3 production support for the client data platform and Salesforce, including monitoring platform health, data feeds, and batch processes, • Triage and resolve incidents, lead root cause analysis, and keep stakeholders informed during outages, • Manage intake and prioritization of business requests through ServiceNow, with attention to SLAs and ticket governance, • Investigate data discrepancies across client, account, contact, and product data, and work with source system owners to fix them, • Partner with business users to understand problems, then write requirements, functional specifications, and process flows for development teams, • Act as a subject matter expert on accounts, contacts, firms, interactions, campaigns, territories, coverage, and reporting, • Coordinate releases from planning and validation testing through deployment and post-production checks, • Provide clear status updates and operational reporting to senior stakeholders, • Take part in an on-call rotation for critical production incidents WHAT YOU'LL NEED • 7+ years of experience in business analysis, production management, CRM technology, or application support, • Strong, hands-on SQL used regularly for data analysis, validation, and troubleshooting, • Experience with Tableau, Snowflake, Python, or comparable data analysis tools, • Strong experience supporting Salesforce or another enterprise CRM platform, • Experience with ServiceNow, Jira, and Agile delivery, • A track record of root cause analysis and working through data quality issues, • Confidence working directly with senior business stakeholders, and strong written and verbal communication, • Ability to manage multiple priorities in a fast-paced environment NICE TO HAVE • Financial services or asset management experience, • Experience supporting client, contact, account, sales, marketing, or distribution platforms, • Knowledge of investment management business processes, • Familiarity with release management, change management, and production governance

Company Profile: AppCard Inc. is a technology and marketing company headquartered in Manhattan, NY. Appcard has a powerful marketing tool that leverages data acquired at the point of sale (POS) via an advanced rewards program to create advanced retargeting campaigns that help businesses increase their bottom line. AppCard is unique in the loyalty space due to its patented technology which allows businesses to capture shopper identity and item level data in realtime from purchases made in store and online. The benefit of this is two fold: consumers benefit by receiving offers, incentives and coupons. Through a shopper’s interactions with the former AppCard’s platform records and learns shopper behavior and gives grocers the ability to make their data actionable to increase average basket size and systematically increase repeat purchases. About the role: AppCard is looking for a System Engineer to provide first and second-line support to our customers. If you are a hands-on operations expert, experienced in product operations and customer support, and eager to deepen your technical expertise in IoT and cloud infrastructure, we’d love to hear from you! We are seeking a highly skilled System Engineer who thrives in a dynamic environment, enjoys problem-solving, and is committed to delivering exceptional technical support. • This position requires off hour support and weekends Responsibilities • Diagnose and troubleshoot technical issues, including Linux-based systems, databases, and network configurations, • Serve as the primary technical contact for customer support, delivering Level 1-3 troubleshooting and resolution, • Ability to think beyond the ticket — understanding business impact and contributing to operational improvements, • Prioritize and manage several open issues at one time, • Collaborate with internal teams to document best practices and enhance the knowledge base for both internal and external use, • Follow up with clients to ensure their IT systems are fully functional after troubleshooting, • Document technical knowledge in the form of notes and manuals, • Maintain excellent client relationships, ensuring a first-class customer experience Requirements • Bachelor’s degree in Computer Science, Information Technology, or a related field, • Strong Linux administration skills, with experience in mission-critical applications, • Experience and knowledge of system performance-monitoring tools, • Networking knowledge: Load balancers, firewalls, VPN’s, TCP/IP – troubleshooting, performance tuning, • Passion for learning new technologies and tools in a fast-evolving environment, • Basic database knowledge (SQL querying and troubleshooting), • Experience with AWS Cloud Service Infrastructure, • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role, • Excellent communication and problem-solving skills with a customer-first mindset, • Highly motivated, organized, and able to handle multiple priorities effectively This role is full-time from our NYC office Applicants must be authorized to work in the U.S. This position is not eligible for employer visa sponsorship."

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C) Onsite daily in New York, NY (10004) Pay up to $40/hr. (No PTO and No Paid Holidays) The ideal candidate will have 5 years of experience supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred. The Mac IT Operations Specialist (L2) provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Responsibilities: • Be the face of IT to corporate employees in the respective office location., • Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc)., • Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided., • Work to improve the procurement and asset management practices for IT hardware and software., • Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely., • Work with Finance and IT leadership to manage budgets and costs for IT spend., • Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques., • Execute standard Onboarding & Offboarding processes for employees joining and leaving the company., • Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications)., • Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve., • Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions., • Participate in after-hours, on-call support rotation. Required Skills: • 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows), • Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation., • Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy., • Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity., • Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira., • Customer focused approach to delivering excellent service and support to internal customers. The estimated pay range for this position is USD $39.00/Hr. - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Position Summary The cybersecurity internship is an opportunity that introduces aspiring cybersecurity professionals to the day-to-day operations of security within the company. Interns are primarily exposed to frontline duties associated with cybersecurity practices, and are introduced to the processes of event assessment and escalation (when warranted) to senior members of the cybersecurity team. The internship is a fantastic opportunity to learn firsthand how cybersecurity controls are implemented, managed and enhanced across the business. Working alongside one or more mentors, interns perform data collection, ticket processing, analysis and remediation tasks. Interns also work with cybersecurity team members to understand architectural designs, best practices. To be effective, interns must have a general understanding of cybersecurity principles and concepts, as well as solid practical hands-on experience with computers. Essential Job Duties • Follow and execute directives issued by cybersecurity management and senior employees., • Support day-to-day activities performed by the cybersecurity team., • Learn to manage tools and solutions implemented throughout the organization., • Work with senior members of the team to learn basic first-line threat assessment and response tasks and progress toward independence after proving competence., • Execute tasks requested by cybersecurity team members, such as analysis, investigation, reporting and maintenance of general cybersecurity upkeep., • Monitor dashboards and event logs with escalation to members of the cybersecurity team., • Attain proven proficiency with cybersecurity tools and perform front-end troubleshooting and general triage., • Read daily cybersecurity resources to stay current on security threats and vulnerabilities., • Actively participate with team in mock threat exercises to strengthen skills., • Perform other duties as assigned. Skills and Experience • Successful completion of undergraduate coursework (or reputable trade program) in cybersecurity., • Fundamental knowledge of cybersecurity principles and best practices., • General knowledge and hands-on coursework (lab) experience with cybersecurity endpoint, network, vulnerability, forensic and log management tools., • Basic understanding, knowledge of and hands-on capabilities with operating system configuration (Windows, Unix, Linux) and networking (DNS, DHCP, routing protocols)., • Ability to analyze event and incident logs, and work with SOC and IR teams to assess security events related to malware, vulnerabilities, exploits and kill chain methodology., • Introductory knowledge of cloud-based infrastructure and operations., • Basic exposure to one or more scripting languages (e.g., Python, PowerShell and Bash) preferred., • Basic knowledge of adversary tactics. Additional Qualifications • Proven trustworthiness and history of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating effectively., • Solid written and verbal communication skills., • Capable of working with diverse teams., • Organized and punctual., • Confident, but humble and willing to learn and take initiative., • Recommendations from previous instructors and internship sponsors. Education Requirements • Working toward completion of undergraduate degree in information assurance, computer science, engineering or related technical field preferred. Experience Requirements • Undergraduate hands-on and general knowledge coursework in cybersecurity or information technology., • Demonstrated hands-on lab experience collecting, investigating and documenting threats and incidents., • Ability to speak to cybersecurity projects completed during education and training. Certification Requirements • None expected, but certificates obtained during coursework are a plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our New York Office, the expected hourly rate is $30/hour. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. *Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions.

NOTE: To apply, please send an email to people@haecpg.com with "Job Application - CX Manager" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email. COMPANY: Hae CPG POSITION: Customer Service Manager REPORTS TO: CX Lead ROLE TYPE: Full-Time OFFICE LOCATION: Headquartered in Brooklyn, NY but the role is fully remote HOURS: Must be comfortable with occasional weekend and holiday coverage About the Company Hae CPG is an operations, supply chain, and customer service partner for emerging and scaling beauty and wellness brands. We work as an extension of our clients’ internal teams, providing hands-on execution and management to keep their businesses running smoothly as they scale. We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our team manages the day-to-day workflows, partners, and processes behind the business, allowing brand leaders to stay focused on growth. Our customer experience services include day-to-day ticket management, pre-launch CX setup, customer service strategy, workflow and process optimization, escalation management, and customer feedback reporting and insights. Role Description The Customer Experience Manager plays a hands-on role in managing and delivering high-quality customer experience across multiple Hae CPG client brands. This is an execution-focused management position for someone who is equally comfortable working directly in the ticket queue and building the strategy, systems, policies, and processes behind it. You’ll oversee CX for assigned brands, from day-to-day ticket management and complex escalations to developing macros, SOPs, policies, workflows, and strategic recommendations. You’ll be expected to understand the broader CX technology ecosystem and advise clients on tools, processes, and best practices that improve both the customer experience and team efficiency. This role requires strong CX judgment and a deep understanding of e-commerce customer experience. We’re looking for someone who can assess a brand’s existing CX operation, identify gaps and opportunities, recommend improvements, and then execute against those recommendations. Responsibilities • Independently own day-to-day CX operations across assigned client brands, including direct ticket management and resolution, • Develop and maintain CX policies, SOPs, macros, workflows, escalation paths, and internal documentation, • Build and optimize CRM workflows, automations, tags, views, macros, and reporting to improve efficiency and service quality, • Evaluate existing CX operations and provide strategic recommendations around customer experience, policies, workflows, tools, and team structure, • Support pre-launch CX setup for new brands, including CRM configuration, policies, macros, workflows, escalation procedures, and customer-facing processes, • Own complex customer escalations and exercise independent judgment around refunds, replacements, exceptions, fraud concerns, and other sensitive situations, • Understand and navigate common e-commerce payment processors and payment methods to troubleshoot payment, refund, dispute, and order issues, • Manage and optimize customer interactions across CRM, chat, reviews, social commerce, and other customer-facing channels, • Understand and work within major review and reputation platforms, including responding to reviews and identifying recurring customer sentiment, • Monitor CX KPIs, ticket trends, customer feedback, and recurring issues and translate findings into actionable recommendations for clients, • Identify opportunities to improve customer satisfaction, reduce contact rates, improve resolution efficiency, and eliminate recurring friction points, • Partner closely with Hae's Operations team and client 3PLs to identify and resolve fulfillment-related CX issues, • Serve as a day-to-day CX advisor to assigned clients and confidently communicate recommendations, risks, trends, and opportunities, • Oversee and develop CX Associates and fractional agents through training, QA, feedback, and escalation support, • Work with 3PL to troubleshoot fulfillment challenges and roadblocks, • Step directly into ticket management during high-volume periods, launches, coverage gaps, weekends, holidays, or other business needs Requirements • 3-5+ years of experience, preferably within DTC, e-commerce, beauty, wellness, CPG, or high-growth startups, • Demonstrated experience independently owning CX for a DTC or e-commerce brand, • Strong hands-on experience with Gorgias and Zendesk, including building macros, rules, tags, views, automations, and workflows, • Strong working knowledge of Shopify and the broader DTC e-commerce ecosystem, • Demonstrated experience developing CX SOPs, policies, macros, escalation procedures, and workflows, • "No task is too big or too small" mindset; remains hands-on with day-to-day responsibilities, including ticket management, while also being able to think strategically and drive broader CX initiatives, • Ability to assess CX performance and translate customer feedback and data into strategic recommendations, • Strong understanding of CX KPIs and policies, • Experience training, mentoring, QCing and managing junior CX team members and fractional support, • Experience with TikTok Shop, Amazon, retail.com, or marketplace customer support, • Experience working with review and customer feedback platforms, such as Yotpo, Okendo, Trustpilot, or similar tools, • Experience working with common payment processors and payment methods, such as Shopify Payments, Stripe, PayPal, Shop Pay, Afterpay, Klarna, or similar platforms, • Excellent judgment and ability to independently make decisions in nuanced customer situations, • Excellent written and client-facing communication skills, • Strong working proficiency in Google Sheets and experience using data and reporting to support CX recommendations

Reverse Logistics Technician • Process returned IT assets including laptops, desktops, monitors, mobile devices, peripherals, networking equipment, and accessories., • Receive, inspect, and verify returned shipments against return requests and inventory records., • Identify damaged, missing, or incorrect equipment and escalate discrepancies appropriately., • Perform asset grading to determine refurbishment, redeployment, repair, or recycling eligibility., • Prepare returned equipment for redeployment or certified e-waste disposal. Your Roles and Responsibilities: • Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics., • Assist with inventory, asset management and e-recycling., • Use ticketing systems with a focus on customer service, SOP adherence, and quality., • Use ticketing systems to report individual work accomplishments and to track metrics., • Utilize inventory data management software to maintain inventory accuracy and workflow., • Triage, handle and fulfil customer requests via a web portal and in person as needed., • Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor., • Load and unload shipments; loading dock duties as assigned., • Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records., • Unbox, stock inventory on shelves, break down packing materials., • Assist in inventory procedures including the actual total count of stock items and spot check as needed., • Perform cleanup duties to maintain the warehouse in a safe and orderly manner., • Contribute to large scale global projects as needed., • Hardware data destruction and collection for e-recycle., • Hardware sanitization and quality checks to ensure hardware reliability and reuse., • Coordination with Third party vendors for executing collection and recycling activities., • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills: • High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience., • High attention to detail and ability to follow other technicians’ direction to ensure quality., • Effectively utilize ticket, inventory, and dispatch management systems., • Determines methods and procedures on new assignments and may coordinate activities of other personnel., • Networks with key contacts outside one’s own area of expertise., • Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met., • Strong organizational skills including effective record-keeping and maintenance techniques., • Basic knowledge of computer hardware with the ability to learn new software., • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc., • If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus., • Understands policies and objectives of the assigned program and corresponding activities., • Knowledge of health and safety regulations., • Proficient English communication in terms of speaking,writing and reading.

About AirPay AirPay automates dental insurance verification and revenue cycle workflows for dental practices. We process millions of eligibility and benefit transactions annually, sourcing data from payer portals, EDI pipelines, and direct connections. Our data team sits at the intersection of scraper engineering, payer operations, and product, turning raw benefit data into actionable outputs for practices and their patients. The Role We’re looking for someone whose job is to find what’s silently wrong or missing in our benefit data, before a practice or a patient does. This isn’t a reporting role and it isn’t a dashboard role: the deliverable is catching the problem everyone else’s tidy summary missed. Coverage that reads “active” but lapsed last month. A field that comes back blank and gets quietly treated as “no benefit.” A payer whose data looks clean until you notice an entire location’s records are null. You’ll own a slice of our verification pipeline (a set of payers, a data domain, a monitoring surface) and run it: surface what actually matters, with evidence, without needing every anomaly pointed out to you first. You’ll report to the Head of Data and work as a peer-level collaborator with engineering, customer success, and operations. What You’ll Own • Data quality investigations: Run structured investigations into benefit data anomalies across 100+ payers. Triggers are both scheduled (cohort comparisons between data sources: portal-scraped vs EDI vs internal estimates) and signal-driven (customer escalations, operational reports). Output is engineer-actionable findings documents: what’s broken, where, what evidence, and critically, what’s wrong that nobody flagged. Common patterns include coverage-percentage inversions, blank-fill in returned data passed off as a real answer, frequency-normalization gaps (such as “12 months” vs “1 service year”), and stale data carrying across plan changes., • Completeness and accuracy monitoring: Own a monitoring surface and define what “healthy” looks like for it, then catch when reality drifts from it. The hard part isn’t building the dashboard; it’s noticing the gap the dashboard doesn’t show., • Customer issue triage analysis: Own the weekly pattern analysis on customer-issue tickets. Categorize ticket types, track volume trends, identify recurring root causes, and surface signal that drives parser fixes, product changes, or QA process updates., • Ad hoc investigations: When a payer behaves unexpectedly or a hypothesis needs checking, you scope and run the investigation and write up the findings, starting from a vague “something looks off,” not a pre-scoped ticket. What We’re Looking For Required: • 3 to 5 years where finding what’s missing or wrong was the job: data quality, completeness and validation, data audit, reconciliation, or investigative analytics. If your prior work was producing clean reports and dashboards, this is a different role. We’re hiring the person who finds what those reports leave out., • Healthcare data, payer analytics, insurance operations, or RCM background: Dental not required, but you need to understand how benefit structures work (coinsurance, deductibles, frequency limits, network tiers)., • Strong data skills: comfortable in SQL and Excel/Sheets, can write a structured query, build a pivot, and sanity-check a dataset without hand-holding. More important than tooling breadth is the instinct to distrust a clean-looking result and dig until you know why it’s clean., • Self-directed ownership of an area. Point you at a payer, a domain, or a surface, and you run it: scope the questions, find the issues, frame them for a business audience, without per-step direction., • Clear written communication: Output is findings documents and structured reports, not just raw data. Strong plus: • EDI X12 familiarity (270/271 eligibility transactions especially)., • Experience at a health tech company, payer, or benefits administrator., • Comfort with Python or scripting for data manipulation., • Experience with parser output, portal data, or unstructured benefit text. Growth Path This is the first analyst hire on a growing data team. Several surfaces you’d eventually own, such as the data quality scorecard, deeper engineering interfaces, and the team’s operating rhythm, are still being built. You’d help shape them rather than inherit fully-formed processes. The role anchors day-one as a data-quality specialist owning a defined slice of the pipeline, with specialization paths opening as the team matures: EDI and payer-depth analysis, customer-facing analytics delivery, or clinical/dental content expertise. Why This Role • High-signal, low-noise work: you’ll see anomalies across the entire benefit landscape before anyone else does, and you’re the one trusted to catch them., • Direct impact: your findings drive parser fixes, product features, and QA standards., • Small team with high ownership: no queuing behind a data engineering backlog., • Comp: competitive for mid-level healthcare data roles in NYC.

Website Operations Manager / Digital Product Owner Location: Parsippany, NJ Work Arrangement: Hybrid – 4 days onsite / 1 day remote Duration: 6-Month Contract with Potential Extensions Hours: 40 hours per week Pay Rate: $65.00–$78.00/hour W2 Start Date: ASAP Position Overview We are seeking an experienced Website Operations Manager / Digital Product Owner to support a high-visibility enterprise digital marketing environment. This role will serve as a key liaison between Digital Marketing, business stakeholders, and IT/development teams, helping drive website enhancements, production releases, sprint execution, and ongoing platform improvements. The ideal candidate has previous Product Owner experience and is comfortable translating business needs into actionable user stories, managing and prioritizing a Jira backlog, leading sprint planning, working closely with development teams, and making informed prioritization decisions on behalf of stakeholders. This is not a hands-on developer or UX/design position, but candidates should have enough technical understanding to work effectively with developers, troubleshoot website issues, and participate confidently in technical discussions. Key Responsibilities Product Ownership & Agile Delivery • Serve as a key Product Owner for Sitecore website development and enhancement initiatives., • Gather business requirements and translate them into clear, actionable user stories and development tickets., • Own and prioritize the Jira backlog based on business needs, technical dependencies, and stakeholder priorities., • Facilitate backlog grooming, sprint planning, and other Agile/Scrum activities., • Partner with IT and development teams to determine sprint capacity and priorities., • Track development deliverables, identify blockers, and help keep projects and releases on schedule., • Make informed prioritization decisions when competing business needs arise. Website Operations & Technical Delivery • Manage day-to-day operational needs for enterprise websites and digital platforms., • Triage production issues and coordinate with technical teams through resolution., • Support the full website deployment lifecycle from development and UAT through production., • Coordinate regularly scheduled website releases, including occasional after-hours production deployments., • Support content authors with technical website and CMS-related questions., • Monitor website health, performance, and Core Web Vitals., • Identify opportunities to improve website performance, stability, and overall digital experience. Stakeholder & IT Collaboration • Serve as a primary connection point between business stakeholders and technical teams., • Partner closely with IT, developers, digital marketing teams, and other stakeholders to drive website initiatives., • Manage conflicting stakeholder priorities and feedback while helping teams reach consensus., • Communicate technical issues, project status, risks, and recommendations clearly to both technical and non-technical audiences., • Participate in development discussions and help make timely decisions that keep initiatives moving forward. Digital Analytics & Optimization • Use Google Analytics 4 (GA4) and other available data sources to evaluate website performance and help prioritize improvements., • Support data-driven decision-making using web analytics and business data., • Assist with technical SEO and Answer Engine Optimization (AEO) initiatives., • Support optimization of site speed, URL structures, schema markup, and technical search performance., • Help improve website visibility across traditional search engines and emerging AI-powered discovery platforms. Required Qualifications • 3–5+ years of experience managing or coordinating website/digital delivery within a cross-functional enterprise environment., • Previous experience working in a Product Owner role is required., • Strong hands-on experience with Jira, including backlog management, ticket prioritization, and sprint planning., • Experience partnering directly with IT and software development teams., • Experience managing development sprint cycles within an Agile/Scrum environment., • Ability to gather business requirements and translate them into clear user stories and technical requirements., • Demonstrated ability to prioritize development tickets on behalf of multiple stakeholders., • Experience managing competing stakeholder requests and driving consensus., • Working knowledge of enterprise Content Management Systems (CMS)., • Experience using Google Analytics 4 (GA4) to evaluate website performance and inform priorities., • Understanding of website deployment processes, including development, testing, UAT, and production releases., • Familiarity with website performance, Core Web Vitals, technical SEO, and web analytics., • Strong project management, organizational, and problem-solving skills., • Excellent written and verbal communication skills., • Bachelor's degree required., • Preferred Qualifications, • Experience with Sitecore or a comparable enterprise CMS., • Experience with Confluence., • Exposure to Salesforce data or Salesforce-integrated digital environments., • Familiarity with chatbots, localization platforms, customer review integrations, and other web technologies., • Knowledge of SEO and AEO concepts, including schema markup and optimization for Google, Bing, ChatGPT, Gemini, Perplexity, and other discovery platforms., • Experience supporting large-scale enterprise websites with structured release cycles., • Ideal Candidate, • The strongest candidate will combine Product Owner experience with website operations and digital delivery expertise. You should be comfortable working directly with business stakeholders to understand their needs, translating those needs into development requirements, and then partnering with IT to move those initiatives through the development lifecycle., • You do not need to be a developer, but you should be technically comfortable enough to work with development teams, understand production issues, challenge priorities when necessary, and make confident decisions during a sprint or release., • Strong communication, organization, stakeholder management, and the ability to keep multiple priorities moving forward will be critical to success in this role. Key Skills Product Ownership | Sitecore Website Operations | Jira | Confluence | Agile/Scrum | Sprint Planning | Backlog Management | User Stories | Requirements Gathering | Stakeholder Management | IT/Development Collaboration | Enterprise CMS | Sitecore | GA4 | Core Web Vitals | Technical SEO | AEO | UAT | Production Releases | Web Analytics | Project Management

NOTE: To apply, please send an email to people@haecpg.com with "Job Application - Director of CX" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email. COMPANY: Hae CPG POSITION: Director of Customer Experience REPORTS TO: Founder ROLE TYPE: Full-Time OFFICE LOCATION: Headquartered in Brooklyn, NY but the role is fully remote HOURS: Must be comfortable working EST hours, with occasional weekend and holiday coverage About the Company Hae CPG is an operations, supply chain, and customer service partner for emerging and scaling beauty and wellness brands. We work as an extension of our clients’ internal teams, providing hands-on execution and management to keep their businesses running smoothly as they scale. Our growing Customer Experience division supports brands across every stage, from building the CX foundation pre-launch to managing and optimizing established customer service programs. We combine hands-on execution with strategic oversight, helping brands create thoughtful, scalable customer experiences as they grow. Our CX services include day-to-day ticket management, pre-launch CX setup, CX strategy, CRM setup and optimization, policy and SOP development, workflow and process optimization, escalation management, and customer feedback reporting and insights. As the division continues to grow, we’re focused on expanding our client portfolio, strengthening our team, and building a best-in-class CX offering for emerging brands. Role Description The Director of Customer Experience will lead and grow Hae CPG’s CX function, with responsibility across client management, team leadership, CX strategy, and business development. This is a hands-on leadership role for someone who can move seamlessly between building the business and executing within it. You’ll oversee the CX team and client portfolio, develop strategies and recommendations for our brands, strengthen the systems and processes behind the department, and play an active role in bringing new CX business to Hae. At the same time, we are a growing company with a lean team. No task is too big or too small, and this role is expected to remain close to day-to-day execution. You should be equally comfortable leading a client strategy conversation, pitching a prospective brand, building a CX workflow, coaching a team member, and jumping into the ticket queue when coverage or volume requires it. We’re looking for someone who combines deep CX expertise with strong commercial instincts and an entrepreneurial mindset. You should understand what exceptional customer experience looks like, how to build the infrastructure behind it, and how to translate that expertise into a compelling service for growing brands. Responsibilities CX Leadership & Strategy • Own the overall performance, quality, and development of Hae CPG’s CX department, • Serve as the senior CX advisor across Hae’s client portfolio, providing strategic recommendations based on customer feedback, ticket trends, industry best practices, and brand needs, • Assess client CX operations and develop recommendations around policies, workflows, systems, staffing, and customer experience strategy, • Develop and oversee CX policies, SOPs, macros, workflows, automations, escalation paths, and service standards, • Lead pre-launch CX strategy and setup for new brands, including CRM configuration, policies, workflows, macros, reporting, and escalation procedures, • Stay current on CX technology, tools, platforms, and industry best practices and identify opportunities to strengthen Hae’s CX offering, • Monitor department and client KPIs, including ticket volume, response and resolution times, CSAT, contact drivers, and other relevant metrics, • Translate CX data and customer feedback into actionable recommendations for clients Client Management • Own senior-level relationships across CX clients and serve as an escalation point, • Ensure consistent service quality, communication, and performance across the CX portfolio, • Lead client strategy conversations and proactively identify opportunities to improve the customer experience, • Partner closely with Hae’s Operations team to resolve fulfillment, shipping, inventory, and other operational issues impacting customers, • Support client onboarding and ensure new accounts are set up for successful execution Team Leadership & Execution • Manage, develop, and mentor CX Managers, Associates, and fractional CX team members, • Own team capacity planning, workload allocation, coverage, and hiring recommendations as the business grows, • Establish QA standards and ensure consistent execution across brands and team members, • Develop the team’s CX judgment, technical knowledge, and ability to operate independently, • Build a scalable team structure that creates appropriate coverage and reduces dependency on any single team member, • Maintain a "no task is too big or too small" mindset and remain hands-on with day-to-day responsibilities, including ticket management, escalations, and client execution, while also driving broader strategic initiatives, • Step directly into ticket queues during periods of high volume, launches, staffing gaps, weekend/holiday coverage, or other business needs Business Development & Growth • Partner with Hae leadership to develop and execute the growth strategy for the CX business, • Own and support new CX business development, including prospect conversations, discovery calls, pitches, proposals, and follow-up Requirements • 6+ years of experience in customer experience/customer support, preferably within DTC, e-commerce, beauty, wellness, CPG, or high-growth startups, • 2+ years of people management experience, with demonstrated success developing and managing CX teams, • "No task is too big or too small" mindset; remains hands-on with day-to-day responsibilities, including ticket management, while also being able to think strategically and drive broader CX initiatives, • Experience independently leading CX for a brand, agency, business unit, or portfolio of clients, • Strong hands-on experience with Gorgias and/or Zendesk, • Deep working knowledge of Shopify and the broader DTC e-commerce ecosystem, • Experience with common payment processors and payment methods, such as Shopify Payments, Stripe, PayPal, Shop Pay, Afterpay, Klarna, or similar platforms, • Experience with review and customer feedback platforms such as Yotpo, Okendo, Trustpilot, or similar tools, • Strong understanding of CX policies and best practices; demonstrated experience developing CX strategies, • Strong understanding of e-commerce fulfillment, 3PL operations, shipping workflows, and carrier issues, • Ability to analyze CX data and translate trends into clear, actionable recommendations, • Strong client-facing presence and ability to confidently advise founders and senior brand leaders, • Excellent written and verbal communication skills, • Strong commercial judgment and ability to identify opportunities for client retention, expansion, and new business, • Experience managing multiple brands, clients, or workstreams simultaneously strongly preferred, • Working proficiency in Excel and Google Sheets and comfort using data to inform decisions, • Highly organized, proactive, resourceful, and comfortable operating with significant autonomy, • Comfortable working in a fast-moving environment where priorities and responsibilities evolve as the business grows

Clusia is led by Reed Switzer, founder of Hopscotch, a B2B payments startup acquired by Avalara / Vista Equity Partners, and Nolan Hendrickson, who previously led engineering teams within Microsoft’s Defender organization. The company is venture-backed and has not yet been publicly announced. Company Description Clusia is the first AI-native assurance firm for companies that move money. We conduct the audits and independent testing fintechs, payments companies, and banks are required to complete each year — including annual ACH audits and BSA/AML testing. Our in-house U.S.-based auditors do the work, while Clusia’s software reduces evidence gathering, pre-fills responses, and makes each engagement faster and more efficient. We believe the next great assurance firm will be built like a software company. Clusia is building that firm — bringing more regulatory assurance under one roof and using technology to improve quality, increase auditor capacity, and deliver better economics for customers. Role Description We are looking for a small number of engineers to work closely with the CTO and our founding engineers. This will not be a big team. We plan to stay lean, with high talent density, no layers, and no fluff. As a member of the technical staff, you’ll own important parts of the product and company from the beginning -- from core architecture and infrastructure to customer-facing workflows and AI-powered product experiences. You won’t be handed a neatly scoped ticket queue. You’ll be expected to understand customer problems deeply, make good technical decisions in ambiguity, and build systems that can earn trust in a highly regulated environment. Compensation range: $125,000 - $200,000 base salary + equity and benefits Note: This role is in-person in New York City and you are required to ship code. Why Join • Assurance is next up. We believe assurance is entering the same kind of transformation legal tech has seen over the last two years: large, high-stakes workflows being rebuilt around AI, collaboration, and better systems of record., • We’re building a small, high-talent-density team. Clusia will remain lean by design. There will be few openings and the bar for talent is incredibly high., • Your work will matter at global scale. The systems we’re building will power critical operations for some of the largest financial institutions and technology companies in the world., • You’ll work with founders who have done this before. The founding team has built and sold venture-backed companies in the past and is applying those lessons to build Clusia with focus, urgency, and ambition. Qualifications • AI expertise: You have hands-on experience with LLMs, agents, retrieval, prompting, and production AI systems., • Full-stack product engineering: You can build clean, reliable product experiences end to end., • Infrastructure depth: You’re comfortable with cloud services, deployment, observability, reliability, and security., • AI evaluation experience: You know how to design tests, benchmarks, and feedback loops to measure model and agent quality., • Startup execution mindset: You’re pragmatic, fast-moving, product-minded, and comfortable owning ambiguous technical problems., • Empathy for users: You care deeply about the people using what you build, not just the technical elegance of the solution., • Creating: You’ve built things outside of work -- maybe a Minecraft server as a kid, a side project, a tool for your friends, a company, an open-source project, or something nobody asked you to build.

Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting. Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are. Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace. We are looking for a curious, analytical, and solutions-oriented Store Operations Manager to join our team and make our stores run as efficiently as possible. This role primarily focuses on store systems, operational process improvement, and help desk leadership while overseeing critical store supply and packaging programs. We are looking for a curious, analytical, and solutions-oriented Store Operations Manager to join our team and make our stores run as efficiently as possible. This role primarily focuses on store systems, operational process improvement, and help desk leadership while overseeing critical store supply and packaging programs. This role is expected to be on-site three days: Tuesday-Thursday. Responsibilities include: • Find the friction in how stores work and turn it into solutions: build the business case, pilot with stores, measure adoption and impact, and scale what works across the fleet., • Own the enhancement roadmap for our store systems, partnering with IT business partners to define requirements, prioritize the backlog, test and deliver against a regular release schedule that puts meaningful improvements in stores., • Partner with IT business partners in formulating in-store hardware strategy and lifecycle planning, from evaluation and business case through rollout, refresh and replacement., • Lead the Retail Help Desk across Levels 1 and 2, managing the internal Level 2 team and owning the outsourced Level 1 partnership, including service level agreements, ticket quality, knowledge base content and regular operational reviews., • Own the escalation path for store-reported issues, driving them to root cause and partnering with IT business partners to eliminate recurring problems across the fleet., • Modernize and standardize store policy and procedure documentation as a single source of truth and write and approve store communications for operational and system changes., • Manage supplies and packaging vendors end to end, including procurement, warehousing, fulfillment and inventory health, while keeping critical items in stock and spend managed to budget., • Determine supply budgets and usage forecasting, set store ordering best practices, and manage seasonal supply drops and holiday packaging milestones., • Partner with Accounts Payable, Accounting and Procurement to reconcile invoicing and identify cost saving opportunities and represent Store Operations in RFPs and vendor negotiations., • Work closely with the ROCs and field leadership teams on day-to-day operational needs, questions and approvals, and deliver recurring and ad-hoc reporting for the team. DOES THIS SOUND LIKE YOU? • Minimum of 5 years of experience in retail, focusing on store operations in high volume environments., • Proven track record of improving store processes and systems and driving adoption of change across a large fleet., • Experience partnering with cross-functional teams to define requirements, prioritize a backlog and deliver software enhancements; working knowledge of retail POS, store systems and hardware, and help desk ticketing platforms., • Experience leading a team and managing third-party service providers, including service level, vendor and expense budget management., • Exceptional communication, organizational and analytical skills, with the ability to translate store feedback into clear requirements; comfortable presenting to and influencing all levels, and facilitating meetings with business partners and vendors., • Self-directed learner and problem solver by nature, with the aptitude to excel in a dynamic work environment while handling multiple projects with varying timelines., • Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams. Benefits + Perks • Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more., • Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell)., • Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months., • Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program., • Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge. Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements. At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks. One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

DOGPOUND NY –Membership Sales Specialist Role Location: 1 Renwick St, New York, NY 10013 Compensation: $30/hour Schedule: Full Time Role Overview: DOGPOUND is seeking an elite, performance-driven Membership Sales Specialist for our New York location. This is not a traditional fitness sales role. We are hiring a high-level closer who thrives on strategy, understands the psychology of luxury sales, and operates with autonomy from day one. Candidates must have proven success selling premium memberships in elite environments such as Soho House, San Vicente Bungalows, luxury hospitality brands, or comparable high-profile spaces. Concierge or private club experience is highly valued. • This role requires someone who arrives ready to lead, elevate the standard, and drive immediate results., • You are competitive, disciplined, and energized by the challenge of securing the “yes.”, • You are not deterred by rejection, you are motivated by it., • You understand how to read the room, navigate objections, and close high-ticket memberships with confidence. Core Responsibilities: Sales Pipeline Ownership & Strategic Outreach • Own and manage the sales pipeline within HubSpot with precision and discipline., • Execute high-volume outbound outreach (100+ calls per shift) with confidence, urgency, and intention., • Drive structured follow-up sequences while personally optimizing strategy based on performance data., • Maintain impeccable CRM documentation: every touchpoint tracked, every opportunity maximized., • Collaborate with Operations to strategically target peak conversion windows. Elite Membership Sales & Conversion • 5–10+ years of proven luxury or premium membership sales experience, with a consistent track record of driving strong conversion performance in elite environments., • Confidently convert qualified prospects into committed DOGPOUND members, owning the full sales journey from first touch to close., • Navigate objections with composure and strategic precision, consistently securing membership commitments., • Manage pipeline and outbound outreach with discipline, urgency, and data-driven follow-through., • Operate with initiative and accountability, elevating standards and contributing immediate value from day one. White-Glove Client Experience • Deliver polished, five-star communication across phone, email, text, and in-studio interactions., • Maintain discretion and professionalism in high-profile environments., • Ensure seamless onboarding, including timely execution of new member perks and welcome experiences., • Support retention and re-engagement with strategic follow-through. Studio Presence & Standards • Uphold luxury hospitality standards across all touchpoints., • Maintain an immaculate and organized front-of-house environment., • Represent the DOGPOUND brand with confidence, urgency, and precision. Schedule Full-time role averaging 35–40 hours per week, including weekend and closing coverage: • Sunday: 7:30-4pm, • Monday: 1-830pm, • Tuesday: 1-830pm, • Wednesday: 1-830pm, • Friday: 9-5pm Requirements • 5–10+ years of proven luxury or premium membership sales experience. Background at high-end fitness brands such as Equinox, private member clubs, boutique luxury studios, five-star hospitality groups, or comparable elite environments strongly preferred., • Demonstrated success selling to discerning, high-profile, or influential clientele., • Experience in private residences, concierge services, or celebrity-facing environments is highly valued., • Proven track record of consistently meeting or exceeding high-ticket sales targets in fast-paced, performance-driven settings., • Advanced proficiency with Hubspot, along with strong working knowledge of Mindbody and Google Workspace., • Availability for weekends, evenings, and holiday coverage., • Exceptional communication skills, articulate, polished, confident, and persuasive., • Highly organized, detail-oriented, and disciplined in follow-through. Operates with a structured, Type-A level of precision and accountability. Application Materials To help us better understand your professional background and personal brand, please include the following with your application: • Resume, • LinkedIn profile or professional bio (if available), • Personal website, portfolio, or press features, • Relevant professional social media handles that reflect your work, client experience, or industry presence Thank you for your interest! DOGPOUND is an equal opportunity employer and affirmatively seeks diversity in its workforce. DOGPOUND recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Work Location: In person

Job Summary: \n Are you a movie lover who enjoys entertaining people and making a positive impact on others? LOOK no further! As a Back of House Manager, you will have the opportunity to contribute to the dynamic operations of a dine-in theater. You'll be an essential part of the venue's leadership team, working hard in the culinary field while also nurturing and developing your fellow team members. Taking charge of kitchen operations, your goal will be to enhance profits and ensure every aspect runs smoothly. Crafting exceptional and mouth-watering food will be your passion as you strive to create unforgettable experiences for our valued guests. \n \n What You'll Do: \n • Embrace and uphold the company's Core Values, Code of Conduct, and Operational Guidelines. \n • Maintain a safe and hygienic working environment, minimizing the risk of incidents, injuries, and food handling concerns. \n • Set the bar high for food quality, meticulously adhering to recipes, conducting line checks, handling portion controls, ensuring outstanding cleanliness, organization, proper food storage, and sanitation standards. \n • Conduct thorough line checks, temperature logs, and other necessary kitchen systems promptly, using them as coaching tools for team members. \n • Ensure strict adherence to all LOOK recipes and procedures. \n • Complete inventory management and continuously explore ways to reduce food costs. \n • Ensure all team members embody LOOK Cinema's exceptional guest service standards. \n • Oversee inventory and collaborate with the General Manager to optimize inventory utilization. \n • Actively participate in core menu and Limited Time Offer (LTO) rollouts, including planning vital item rotation, depletion, additions, and team training. \n • Regularly review ticket times, ensuring prompt and accurate preparation and delivery of all food orders to guests. \n • Serve as a leader and mentor, maintaining effective communication among all kitchen roles and other staff members. \n • Conduct necessary shift meetings and kitchen team meetings to keep the team prepared and engaged. \n \n What You'll Need: \n • Minimum of 3-5 years of hospitality management experience in a high-volume environment, preferably with previous dine-in theater management experience. \n • Demonstrate vocal leadership and motivational skills to inspire and guide your team. \n • Maintain a professional appearance and be a positive role model for others. \n • Hold yourself and team members accountable to consistently meet dedication and behavior standards. \n • Willingness to obtain any required Manager Safe Serve Certification. \n • Proficiency in culinary procedures, including food preparation, cooking, and training. \n • Experience with ordering, receiving, invoicing, and inventory procedures. \n • Ability to lift up to 50 lbs. (22 kg). \n • Comprehensive understanding of all teammate functions. \n • Flexibility to work various shifts, including nights, weekends, and holidays. \n \n Benefits: \n • Medical, Dental, & Vision Benefits to support your well-being. \n • Competitive compensation package. \n • Enjoy complimentary delicious food and watch movies on the big screen for free! \n • Make a positive impact on your team's lives and create memorable guest experiences by being around happy and enthusiastic people. \n \n Salary Range: $75k- $85k + bonus \n \n Equal Opportunity Employer: \n The Company will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We're building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we're scaling the systems behind our support team so we can keep delivering delightful experiences as that community grows. We're looking for a Support Systems Engineer who ships production code, not tickets and specs: someone who takes a fix from proposal to merged PR themselves. This role reports directly to the Head of Customer Experience. Own the AI support agent, our ticketing system and other Support tools end to end: authentication (JWT), response logic, routing, escalation paths and tone, tested in staging before it sees live traffic Ship daily product changes that remove ticket volume. Recent example: extending automatic refund eligibility to one-click credit purchases, accidental upgrades and month-based proration on annual terms Build and maintain internal CX tooling as real software, not one-offs: scripts, jobs, dashboards, admin surfaces Run QA and evals with real test suites and pass/fail rubrics, plus monitoring and alerts for outages, bugs and volume spikes Own releases: staged rollouts, a regression suite before every ship, clear rollback criteria, a writeup when something reaches production Build the CX reporting the org runs on: volume, deflection, CSAT, reply and resolution time, escalation accuracy, agent spend. You own the correctness and availability of the queries. Build and stage the guardrails on refunds, account changes and anything touching money or PII, including the audit trail Keep the knowledge base accurate and structured for the agent to parse, and manage the handoff into the ticketing system Keep the CX roadmap and the coverage model current, sequenced against priorities set by the Head of CX, so gaps show up before they bite Run the day-to-day with our AI platform vendor: weekly working session, joint roadmap, issues filed with reproductions Carry signal across teams: Product and Engineering on bugs and rollouts, Customer Education on self-serve, community on Discord and the forums, GTM and Analytics on routing and reporting 5+ years in Customer Experience, Support Engineering or Support Operations, with real time spent writing code You ship production code in codebases you didn't write: read TypeScript, trace logic through someone else's service, put up a PR that survives review. Our stack is TypeScript and Node.js on AWS Hands-on experience building and tuning AI or LLM-powered support workflows: prompt and context engineering, routing, escalation design, evals SQL experience. You own the reporting, so you shouldn't be waiting on Analytics for it Code-level experience with a billing or payments API: invoices, prorations, refunds. A large share of consumer tickets live here Git, PR review, CI, staging and feature flags as your default way of working Real QA and eval experience: you can define rubrics, build test suites and calibrate against what good looks like Judgment about where a fix belongs, in code, in the agent or in the knowledge base A track record carrying signal between support, product and other functions and turning it into action Comfort managing your own work in a fast-moving environment, high ownership and high autonomy Genuine interest in AI, creative tools or both The most successful person in this role treats the agent and the systems around it like a product they own. They watch where it fails, ship the fix and check whether it worked. They build reporting people actually use. And they show up with improvements no one asked for yet. During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built, and that starts now. As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. _ We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway _ _ _ _ _ _ _ We're excited to be recognized as a best place to work: | | |