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Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB The Sr. Specialist, Pilot & Special Projects Program Management owns the operational lifecycle of RADAR's special project deployment program, serving as the connective tissue between people, processes, and the platforms that power them. This role goes beyond coordination. It actively improves and scales the systems that make pilot and special project deployments execution faster, more predictable, and rollout-ready, ensuring every pilot is planned, prepared, executed, and closed out with discipline, clarity, and consistency. Sitting within Pilot & Special Projects Operations, this role partners closely with Customer Experience, Deployment Operations, Technical Support, Store Planning & Design, Engineering, Supply Chain / Logistics, and external installation partners to ensure processes and systems reflect how work actually gets done, and enable teams to execute efficiently at scale. This role is accountable for pilot readiness, cross-functional coordination, vendor execution enablement, and operating cadence - translating pilot activity into repeatable routines and rollout-ready standards. Responsibilities: Program Ownership (Operational) • Own the end-to-end operational lifecycle of special project deployments: intake → readiness → execution → closeout, with a focus on building workflows and systems that reduce manual effort and increase consistency., • Define milestones, dependencies, readiness criteria, and ownership aligned to project objectives and success metrics., • Ensure pilots do not proceed without required readiness gates met; surface risks early with clear options, data, and recommendations., • Own the configuration and continuous improvement of tools such as Jira, Confluence, Smartsheet, and Google Sheets to reflect current workflows and reduce friction., • Identify gaps between how teams work and what their tools support, and drive resolution through tooling changes, automation, or process redesign., • Drive a structured operating cadence - including readiness reviews, weekly project syncs, execution checkpoints, and closeout reviews - with supporting dashboards, trackers, and automated workflows to keep routines low-lift and high-signal., • Coordinate across Field Deployment Ops, Deployment Tech Support, Store Planning & Design, Engineering, Supply Chain, and CX., • Track action items, remove blockers, and escalate with clarity and documentation maintained in the right systems., • Build and maintain repeatable operating routines that reduce friction and variability across all special project deployments., • Develop and continuously improve standardized artifacts, designed to live in and be maintained through your core toolset, including:, • Pilot readiness checklist and gating framework, • Pilot execution tracker and ownership model, • Internal and external communication templates, • Pilot closeout and retrospective format, • Own the pilot closeout process end-to-end, ensuring deliverables, validation, and documentation are captured in structured, reusable formats., • Lead pilot retrospectives and translate lessons learned into updated standards, playbooks, and scale-readiness inputs., • Partner with Systems and Data analysts to build and maintain leadership-ready pilot reporting infrastructure: live dashboards, status trackers, risk registers, readiness scorecards, and completion metrics., • Provide clear, timely updates that enable informed decision-making and proactive risk management., • Ensure pilot progress and outcomes are visible, measurable, and actionable.ABOUT YOURequired:, • 3+ years of experience in program management, implementation operations, or technical operations - with demonstrated ownership of the tools and systems that support that work., • Proven ability to coordinate complex, cross-functional work and drive execution through structure, follow-through, and well-configured platforms., • Strong operational planning skills: readiness gating, dependency management, timeline discipline, and escalation clarity., • Experience working with external vendors and managing deliverables in time-bound deployment environments., • Hands-on experience with project and documentation platforms — you don't just use these tools, you improve them., • Strong written and verbal communication skills; able to produce clear, executive-ready updates., • Comfortable building structure in ambiguous, fast-moving environments where processes are still maturing., • Familiarity with Jira, Confluence, Smartsheet, Google Sheets, Miro, or Lucidchart (or similar program management tools)Preferred:, • Experience with retail store deployments, pilots, multi-site rollouts, or distributed hardware programs., • Experience building playbooks, SOPs, templates, and scalable operating routines., • Exposure to hardware + SaaS environments (IoT, RFID, edge compute, distributed systems)., • Experience translating pilots into scaled rollout programs (playbooks, standards, vendor models), • Experience working in high-growth or early-stage environments where systems and processes are still being built.WHAT YOU'LL DOIn your first 30 days, you will:, • Learn RADAR's pilot deployment workflows, stakeholders, tools, and readiness dependencies., • Audit the current operational toolset - what's being used, what's inconsistent, and where the biggest friction points are., • Review recent pilot deployments to understand execution gaps and recurring blockers., • Establish a standard pilot tracker and operating cadence for active and upcoming pilots.In your first 60 days, you will:, • Take full ownership of pilot readiness reviews, operating rhythms, and execution coordination., • Implement standardized pilot readiness gates and documentation across all stakeholders., • Strengthen vendor coordination and clarify special project execution expectations., • Launch a consistent pilot closeout and retrospective process.In your first 90 days, you will:, • Deliver measurable improvements across pilot readiness, execution predictability, and reporting quality — with visible progress in dashboard adoption, fewer missed readiness gates, and cleaner leadership updates., • Publish a pilot program playbook and a special projects operating framework (covering closings, refurbishments, retrofits, and similar programs), each with standardized templates, checklists, vendor protocols, and closeout documentation that teams can pick up and run with. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job DescriptionWho We AreQvest US is the global leader in technology and business consulting for the Media & Entertainment and Consumer Packaged Goods & Retail industries. We strategize, advise, design, develop and implement future-forward business & technology solutions. With expertise in digital media supply chain, data & analytics, IP & rights management, broadcast transformation, Salesforce and applied AI, our exceptionally talented teams partner with Fortune 1,000 companies to revolutionize markets and set new industry standards. Who We're SeekingQvest.US is seeking an experienced leader to oversee our US Applied AI practice. You will be responsible for leading the Applied AI practice including strategy, business development, team development and project delivery. This includes leading interactions with customers and channel partners, as well as internal stakeholders to promote the Qvest Applied AI practice and actively participate in the growth of Qvest. The Practice Lead will execute a 2026 GTM, updating as necessary, and create subsequent GTMs (go-to-market) strategy for the Applied AI practice. They will work closely across Practices, Business Units, and Sales & Marketing to communicate strategy, offerings, and innovation within the Practice, identifying opportunities for new and existing services and solutions that can be offered to clients. The role will also be responsible for working closely with clients in identifying their business needs and providing technical solutions. You will provide operational management on a daily, weekly, and monthly basis to ensure that the Applied AI business is organized and executed so as to positively impact Qvest revenue, retention, growth, and customer satisfaction. Our clients are looking for our expertise to help them build modern AI solutions. We work closely with clients to understand their IT infrastructure, data estate, business objectives, and how Applied AI solutions can help them achieve those objectives. Our industry focus is the Media & Entertainment industry.What You'll Do • Business Development and P&L Management, • Refine/update a 2026 and beyond go-to-market strategy that resonates with the Media and Entertainment industry and optimizes company growth., • Be accountable for the Applied AI practice revenue and budgets for each year and help create them for following years., • Partner with vendors, leadership and sales to identify customer opportunities or identify them using other means. Once identified, understand business objectives and challenges, establish trust and set vision with the customer, develop proposals, and win work for the practice, • Practice Leadership & Management, • Be the face of the practice, develop the practice’s internal and external presence, evangelize and champion our services and products, • Articulate the value proposition and ROI of our services and proposed solutions to prospective customers, • Stay abreast of industry and technology changes, in the areas of Applied AI technologies, including foundation models and generative AI, especially as they lead us into a world that continues to rapidly move towards AI solutions., • Cultivate and manage the portfolio of offerings, SOWs, and IP to maximize profitability and achieve revenue/margin objectives, • Manage the day-to-day operations of the team, including resource allocation, budgeting, and manage a practice-level profit and loss statement, including project management as needed, • Contribute to internal growth initiatives including mentorship, recruitment, strategy and/or methodology enhancement, • Project Delivery, • Oversee and ensure accuracy of project plans and estimates during the sales process., • Monitor active projects, ensuring priorities, issues, and risks are appropriately managed., • Follow consulting methodology, lead & advise project teams through all core project phases, including project setup, requirements gathering, design, development, testing, and deployment, • Ensure client satisfaction and maintain executive level relationships through consistent support, impactful thought leadership and high-quality project execution., • Understand, develop and articulate complex business challenges into actionable plans with clear and concise communication, • Facilitate workshops, provide status updates, and lead meetings across the executive levels of client organizationsWhat You'll Bring, • Leadership experience managing teams of functional and technical resources, • Hands-on AI expertise and experience including but not limited to:, • 8+ years in consulting or AI-focused roles, with experience working across modern machine learning and AI platforms and tools and guiding teams delivering both classical ML and generative AI solutions., • Strong understanding of designing and delivering AI solutions on cloud platforms (AWS, Azure, or GCP), including collaborating with engineering teams, and operational considerations such as scalability, governance, and cost., • Experience leading the delivery of business-driven AI initiatives, translating client business challenges into practical, scalable AI use cases, • An understanding of current key AI trends and the AI landscape, • Passion for and proven experience with consulting business development, • Eagerness to help build and lead a best-in-class Applied AI Practice, • Experience with project planning, including tasks, budgeting, resource allocation and balancing, • A track record of highly impactful work at prior companies, including both as a manager, a manager of managers, and as an individual contributor.Preferred Experience, • Media & entertainment or adjacent industry experience, • Knowledge of industry best practices in Applied AI, • Experience at a large consulting firm (e.g., Accenture, Deloitte, EY, CapGemini, PWC), • Bachelor’s degree in engineering, computer science, data science, information systems, or a related quantitative field (advanced degree a plus).

Job Description Hi, we're Oscar. We're hiring a Senior Analyst, Payment Integrity Disputes to join our Disputes team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will be responsible for supporting payment integrity disputes and issue resolution in the Oscar claim environment for both the Oscar Insurance business. You will scope, triage, investigate and execute on solutions and process improvements. You will leverage a deep understanding of Oscar's claim infrastructure, workflows, workflow tooling, platform logic, data models, etc., to work cross-functionally and understand and translate friction from stakeholders into actionable opportunities for improvement. You will report into the Manager, Payment Integrity (Pre-Pay). Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $72,036 - $94,547 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: • Contribute as a subject matter expert for Oscar reimbursement policies, payment integrity disputes, internal claims processing edits and external vendor edits., • Respond to internal and external inquiries and disputes regarding policies and edits., • Research industry standard coding rules, summarize and provide input into reimbursement policy language and scope., • Use knowledge gained through research and claims review to ideate payment integrity opportunities. Translate into business requirements; submit to and collaborate with internal partners to effectuate change., • Ingest information from internal and external partners regarding adverse claim outcomes; collaborate with partners to scope, size, prioritize items and deliver solutions., • Use insights from partner submissions, data mining, process monitoring, etc., work with the team to proactively identify thematic areas of opportunity to solve problems., • Perpetuate a culture of transparency and collaboration by keeping stakeholders well informed of progress, status changes, blockers, completion, etc.; field questions as appropriate., • Support Oscar run state objectives by providing speedy research, root cause analysis, training, etc. whenever leadership escalates and assigns issues., • Compliance with all applicable laws and regulations, • Experience in Payment Integrity focused on Disputes and/or appeals, • 4+ years of experience in claims processing, coding, auditing or health care operations, • 3+ years experience in medical coding, • Medical coding certification through AAPC (CPC, COC) or AHIMA (CCS, RHIT, RHIA), • Experience with reimbursement methodologies, provider contract concepts and common claims processing/resolution practices., • 2+ years experience deriving business insights from datasets and solving problems, • 1+ years experience improving business workflows and processes, • 2+ years experience in a technical role (QA analyst, PM, operations analyst, finance, consulting, industrial engineering) or a process improvement role (Six Sigma or similar), • 2+ years of experience working with large data sets using excel or a database language, • Experience in a professional healthcare claims organization, • Knowledge management, training, or content development in operational settings, • Process Improvement or Lean Six Sigma training At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

Job DescriptionOperations Manager – FinTech / Professional Services Location: New York City, NY Compensation: $130000 – $150000 / Year + Equity Job Type: Full-Time | Exempt Work Environment: Hybrid – NYC Benefits: Health, Medical, 401K, Long/Short term disability Sponsorship: Not available About the Opportunity A high-growth FinTech SaaS company is seeking an Operations Manager to build and scale the operational backbone of a rapidly growing professional services organization. This is not an administrative role. This is a builder role. The company is scaling quickly and needs an operator who can design and optimize systems that support client delivery, internal execution, and financial rigor — without introducing unnecessary bureaucracy. You’ll work closely with leadership to ensure operational clarity, predictable delivery, and scalable infrastructure as the organization grows. If you thrive in fast-paced, high-accountability environments where structure must enable speed — not slow it down — this role is built for you. What You’ll Own • Build and scale operational infrastructure supporting a growing professional services function, • Improve workflow efficiency across delivery, finance, and internal coordination, • Implement automation and tooling to reduce manual processes, • Develop reporting frameworks to track utilization, margin, and performance metrics, • Drive operational rigor across client onboarding, billing, and service execution, • Partner with leadership to improve forecasting, capacity planning, and resource allocation, • Establish clear, trusted communication channels across teams, • Prepare the operations function to scale, including mentoring or managing future team membersWhat We’re Looking ForRequired Experience, • 5+ years in operations, business operations, or professional services operations within a high-growth environment, • Experience building and optimizing internal systems while the company is scaling, • Strong financial and operational acumen (forecasting, utilization, margin tracking, KPI reporting), • Ability to communicate effectively with executives and cross-functional teams, • Experience improving process efficiency without adding unnecessary complexityWhat Makes You Stand Out, • Experience in FinTech, SaaS, or technology-enabled services, • Background supporting client-facing delivery teams, • Demonstrated ability to implement automation or workflow optimization tools, • Experience managing operational compliance and financial controls, • Experience mentoring or leading small teamsWho Thrives Here, • Operators who prioritize clarity, accountability, and execution, • Builders comfortable working in ambiguity, • Leaders who remove friction rather than add process, • Individuals with strong business judgment and a bias toward action

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at the Role CoreWeave is seeking a highly skilled and motivated manager to join our Hardware Engineering Team, reporting to the Senior Manager of Hardware Engineering. In this role you will support the Hardware Engineering (METAL) team. METAL is responsible for building firmware bundles, testing, validation, automation, sustaining support, and hardware failure analysis. You will be responsible for establishing and maintaining the team's roadmap, creating a hiring plan to grow the team, collaborating closely with cross-functional teams, managing the team's day to day workloads, and working closely with CoreWeave hardware vendors on advanced failure analysis. Your Responsibilities: • Build and lead a team who is focused on rapidly delivering high quality results, • Manage day to day workloads, sprints, and long term project planning, • Identify opportunities to improve process flows and speed through systems and tools, • Develop measurable goals for the team and ensure alignment to deliver, • Facilitate constructive communication across all teams, and provide coaching and counseling by mentoring, one-on-one meetings, and regular performance feedback, • Work closely with recruiting team to attract and evaluate talentTeam Responsibilities:, • Provide sustaining hardware and software support to internal teams, • Develop and maintain tooling to support CoreWeave's hardware/firmware automation and monitoring, • Perform hardware failure analysis and track RMAs with hardware vendors, • Create and maintain accurate documentation of hardware designs, specifications, test procedures, and resultsRequirements:, • 3+ years experience managing operational teams, • A passion for leading emerging teams in a fast-paced environment, • Hands on experience with datacenter class hardware and infrastructure, • Experience coaching staff that work on challenging issues and solutions that are scalable and executed rapidly, • Prior success in creating processes and developing cross-disciplinary collaboration between engineering, operations, support, sales, and product groups, • Enthusiasm for staffing, interviewing, growing and retaining talent, • Drives operational excellence through scalable, efficient processes, • Highly effective communicator with the organizational rigor to align cross-disciplinary stakeholders and drive execution, • Exceptional attention to detail and follow-upNice-to-haves:, • Prior experience managing distributed teams with a mix of hardware and software engineers, • Prior experience working upstream with open source projects What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Project Manager plays a critical dual role in strengthening enterprise project governance while delivering successful project outcomes. This position is responsible for enforcing Project Management Office (PMO) standards, controls, and stage-gate requirements across the portfolio, while also leading assigned projects end-to-end. This role serves as a bridge between governance and execution, ensuring disciplined delivery, transparent reporting, and proactive risk management. The Project Manager contributes directly to maturing enterprise project governance to support scalable growth, strategic execution, and effective risk management across the organization. The ideal candidate operates comfortably at both strategic and tactical levels, balancing governance rigor with pragmatic delivery leadership. The Project Manager provides structured governance and delivery oversight across initiatives owned by Deposit and Lending Simplicity Partners and other business stakeholders. The PMO is responsible for governance discipline, stage-gate controls, portfolio transparency, and execution oversight in order to support the Simplicity Partners and Business Analysts who are accountable for business requirements, solution design, and operational ownership. The Project Manager ensures initiatives are properly structured, risk-assessed, financially governed, and aligned with enterprise priorities to support and enhance the business line ownership of the solution. Responsibilities: PMO Governance & Framework Oversight • Operationalize and enforce the PMO governance framework across assigned projects and programs., • Ensure adherence to PMO standards, methodologies, documentation requirements, and stage-gate controls., • Maintain independent oversight of required project artifacts including charters, business cases, financial approvals, RAID logs, decision logs, and change documentation., • Escalate governance non-compliance, control gaps, or material risks to PMO leadership and appropriate governance forums., • Support portfolio-level processes including project intake, prioritization, dependency management, resource alignment, and structured escalation., • Identify systemic delivery risks, recurring control weaknesses, and emerging portfolio trends; provide early warning insights to leadership., • Prepare governance materials and decision-support reporting for steering committees and portfolio review forums., • Lead assigned projects from initiation through closure in accordance with approved scope, schedule, budget, and quality standards., • Develop and maintain comprehensive oversight of enterprise project plans, schedules, milestones, and financial forecasts., • Facilitate project ceremonies and governance checkpoints appropriate to the delivery methodology in use, including Agile, Waterfall, or Hybrid approaches., • Proactively manage risks, issues, dependencies, and changes; assess cumulative impact and escalate when appropriate., • Coordinate cross-functional teams to ensure alignment, accountability, and sustained execution momentum., • Monitor and report on project financials including budget adherence, vendor spend and forecast variance., • Partner with Finance to validate financial assumptions, capital versus expense treatment, and budget controls where applicable., • Serve as a central coordination point between business units, technology teams, and PMO leadership., • Provide clear, concise, and timely reporting at both project and portfolio levels., • Translate governance requirements into practical guidance for delivery teams., • Present structured updates, risk insights, and recommendations to senior leadership and executive forums., • Produce comprehensive project and portfolio reporting highlighting health indicators, trends, financial status, and emerging risks., • Analyze delivery performance and governance adherence data to identify improvement opportunities., • Support enterprise-level reporting that connects project execution performance to strategic objectives., • Contribute to PMO maturity initiatives including tooling enhancements, process optimization, and governance refinement., • Bachelor’s degree in business administration, project management, finance, or related field OR minimum five (5) years of experience in project management, PMO governance, or program delivery roles., • Financial institution experience required., • Experience in banking, lending, operations, or regulated financial environments strongly required., • Demonstrated experience operating within a structured PMO governance framework., • Proven ability to manage cross-functional initiatives involving business and technology stakeholders., • Strong facilitation and executive communication skills, including experience presenting to senior leadership., • Experience with enterprise portfolio management tools and advanced proficiency in Microsoft Office applications., • Ability to work independently, exercise sound judgment, and manage competing priorities. Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $62,800-100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job DescriptionWho we are Findigs is on a mission to make renting work for all of us. Renting is one of life's most critical experiences, yet the process is often slow, opaque, and unfair. We're changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We're growing fast, fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we're not just improving the rental process; we're setting the new standard for the entire industry. We're aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you're ready to modernize one of the most essential industries, we'd love for you to be a part of it. The Team The Marketing team at Findigs operates at the intersection of product, sales, and revenue, with a mandate to build the Findigs brand in the market and convert that presence into pipeline. We are a lean, high-ownership team that moves fast and uses AI to do more with less. This role sits within Marketing and reports directly to the VP of Marketing. You will work in close partnership with the Sales team, SDRs, and the incoming Senior PMM to make sure every event, webinar, and community touchpoint Findigs shows up at is converting into real business outcomes. The Role We're looking for a Lead Field Marketing Manager who understands that events are not a brand exercise, they are a pipeline engine. You will own 10 to 20 events per year end to end. This includes everything from sourcing and negotiation through on-site execution and post-event follow-up, and you will be accountable for the pipeline each one generates. You will have the opportunity to build the system around each event: the right target account list going in, the SDR and AE activation happening on the floor, the follow-up sequences that convert meetings to opportunities, and the clear-eyed read on which events earned their budget and which ones did not. You will also run Findigs' webinar program, build community relationships with property managers and industry operators, and partner with the Sales team to make sure field marketing is one of the most productive pipeline sources in the company. The best field marketers we have seen treat every event like a mini GTM campaign with a defined ICP, a before-during-after playbook, and a pipeline number attached. Where you will make an impact: Events and Conference Management * Own Findigs' full event calendar: research, evaluate, and select 10 to 20 events per year based on ICP fit, pipeline potential, and cost efficiency. * Manage all end-to-end logistics: vendor negotiation, sponsorship agreements, booth design, staffing, travel, and on-site execution. * Build a standardized GTM activation model for each event: target account list, pre-event SDR and AE outreach, on-site engagement strategy, and a post-event follow-up playbook that moves conversations into pipeline within 5 business days. * Run a post-event pipeline review with Sales after every major event and make clear invest, adjust, or cut decisions based on actual ROI. * Use AI tools to accelerate event research, build outreach sequences, generate follow-up content, and reduce manual coordination overhead. Owned Events and Findigs Experiences * Produce Findigs-owned events: executive roundtables, customer dinners, property manager meetups, and invite-only experiences that build deep relationships and create pipeline that conferences cannot. * Own all production logistics from concept to debrief: venue, catering, AV, run of show, and guest experience. * Partner with the Senior PMM to ensure owned events are a genuine brand and thought leadership moment, not just a social gathering. Webinars and Virtual Events * Own and run Findigs' webinar program: topic selection, speaker sourcing, promotion, production, and post-event lead follow-up. * Design webinars that are genuinely useful to property managers, not marketing pitches, with the goal of becoming a trusted industry resource. * Build a repeatable production process and track performance against pipeline influence, lead quality, and audience growth. Community and Relationship Building * Identify and invest in the communities, associations, and industry groups where Findigs' buyers spend time. * Build Findigs' presence in these communities through content, programming, and authentic relationship-building, not just event appearances. * Develop and maintain a network of industry contacts, partners, and customer advocates who can amplify Findigs' presence and open doors to new opportunities. Sales Enablement and Field Content * Create and maintain event-specific sales enablement materials: leave-behinds, one-pagers, demo scripts, and conversation guides tailored to each audience. * Partner with SDRs on pre-event outreach sequences and post-event follow-up cadences informed by the specific event context. * Ensure Sales and SDR teams are fully briefed before every event and feed field marketing learnings back into the broader marketing function. Budget and Performance Reporting * Co-manage the field marketing budget with the VP of Marketing, with direct accountability for spend efficiency and event-level ROI. * Build a simple event ROI tracking system that ties spend to pipeline and present a clear read to leadership after each major event. * Evaluate the full event portfolio quarterly and recommend budget reallocation based on pipeline-to-cost ratio. We'd love to hear from you if you have: * 4+ years of field marketing or event marketing experience in a B2B SaaS environment, with direct accountability for pipeline generated from events, not just events executed. * A proven track record of running 10 or more events per year end to end, including trade shows, owned experiences, and virtual events, with measurable business outcomes attached to each. * Strong experience working directly with Sales and SDR teams to build pre-event and post-event activation programs that convert event presence into pipeline. * Demonstrated ability to manage a field marketing budget, negotiate with vendors, and make clear ROI-based decisions about where to invest and where to cut. * Excellent project management skills: you can run multiple events simultaneously without dropping balls, and you have the systems and habits to prove it. * Strong written and verbal communication skills: you can write a compelling event brief, a crisp follow-up email, and a clear post-event pipeline report. * Proficiency with HubSpot and Salesforce for lead capture, follow-up tracking, and pipeline reporting. * Genuine energy for relationship building: you enjoy being at events, talking to customers and prospects, and building Findigs' presence in a room. Nice-to-haves: * Experience in PropTech, real estate, multifamily housing, or adjacent industries. Familiarity with the conferences, associations, and community networks where property managers and enterprise operators spend time is a meaningful advantage. * Experience producing owned events: executive dinners, customer roundtables, or branded industry experiences. * Experience with event management platforms such as Splash, Bizzabo, or Goldcast. * Experience building and managing a webinar program as a standalone channel with tracked pipeline contribution. * Background in a high-growth startup where you had to build field marketing infrastructure from scratch. How we work: AI at Findigs The Marketing team at Findigs is committed to the highest standards of AI-augmented work. We are building a lean team that operates with the output of a much larger one, and AI is central to how we do that. For field marketing, this means using AI to do the research, drafting, and coordination work that traditionally consumed most of a field marketer's week, so that your time is spent on the relationships and judgment calls that actually require a human. What we expect: * Hands-on experience using AI tools professionally (Claude, ChatGPT, Perplexity, or similar) for event research, outreach drafting, follow-up content creation, and attendee targeting. * Curiosity about and ideally direct experience with agentic tools such as Claude Code or Cursor for building lightweight automations: event briefing generators, follow-up sequence builders, or event ROI trackers. * A learner's mindset: you follow what is changing in AI tooling, you experiment on your own, and you bring what you learn back to the team. Continuous AI learning is a professional expectation here, not a hobby. What we offer: * Location: We operate on a hybrid schedule (3 to 4 days in-office per week), with in-office days at our newly renovated NoHo office. * Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change. * Competitive Compensation: Competitive base salary, performance-based bonus tied to pipeline and revenue outcomes, and Pre-IPO equity. This role is built for someone who wants their compensation to reflect the impact they drive. * Generous Time Off: We trust our team to manage their own time and workload. That's why we offer an Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays. * Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day. The range listed includes a competitive base salary and a performance-based bonus. Compensation disclosure as required by NYC Pay Transparency Law. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package. Compensation disclosure as required by NYC Pay Transparency Law.Interviewing with Us We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. We are an equal opportunity employer and as such all applicants will be considered based solely upon merit and directly relevant professional competencies. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Senior Program Manager will drive cross-functional initiatives that are critical to delivering high-impact outcomes for the product organization. You'll partner closely with product managers, engineers, designers, and cross-functional stakeholders to plan, execute, and optimize strategic programs that align with company goals. This role requires a systems thinker who thrives in ambiguity, excels at stakeholder coordination, and brings a strong sense of accountability and structure to fast-paced programs that rely on various teams to deliver holistic business impact. This role is pivotal in ensuring that projects are executed efficiently, align with strategic goals, and enhance the overall member, customer, provider, and/or Spring employee experience. This full-time position reports directly to the Director of Product Operations. Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you'll do: • Lead end-to-end program planning, execution, and delivery across multiple product, engineering, and cross-functional teams teams., • Create and manage comprehensive project plans - including success metrics, and timelines in collaboration with product leadership - ensuring on-time delivery and transparent communication across stakeholders., • Drive clear communication and alignment across internal and external stakeholders. Continuously gather and apply stakeholder feedback to enhance the quality, reliability, and impact of program outcomes., • Identify risks, dependencies, and blockers—facilitating resolution and tradeoff decisions., • Cross-functional initiatives are delivered on time and within scope, with clearly documented milestones, owners, and measurable outcomes., • Product and engineering teams feel unblocked and well-coordinated, thanks to streamlined communication, efficient rituals, and clearly managed dependencies., • Programs consistently ladder up to strategic company goals, with clear reporting on progress, risks, and business impact., • Stakeholders trust the program manager as a source of clarity and accountability, proactively surfacing issues and enabling fast, informed decision-making., • Continuous improvement practices are in place, including retrospectives, process iteration, and tooling enhancements that improve team efficiency over time., • 5+ years of program management, product operations, project management experience within a high-performing tech org, preferably embedded in product or engineering., • Excellent communication and interpersonal skills, with the ability to collaborate effectively with project stakeholders, including communicating effectively to the executive level., • Familiarity with project management tools (e.g. Asana, Coda), • Organizational and multitasking abilities to manage a high volume and frequency of detailed requests, some of which require a tight turnaround, • Proven self-management, time-management and organizational skills, • Experience working with Revenue orgs, Marketing, Customer Success and Sales, • Familiarity with Software Development Lifecycle of Product and Engineering teams and product management tools (e.g., Jira, Trello), • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionAbout CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry's best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you've found the right job posting. About the Team: The B2B Operations team is responsible for scaling and delivering CookUnity's new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth. The role: he Healthcare Operations Manager is responsible for the operational performance, quality, and scalability of CookUnity's Medically Tailored Meals (MTM) healthcare programs. This role oversees the daily execution of care coordination operations, ensuring members are successfully onboarded, supported throughout the program, and receiving meals reliably while maintaining compliance with payer and healthcare program requirements. The Healthcare Operations Manager leads the Care Coordination team and ensures operational workflows—from member intake and eligibility verification to order support and service resolution—are executed accurately and consistently. Because operational accuracy directly impacts healthcare claims and reimbursement, this role also works closely with Finance and Revenue Operations to minimize operational errors that could lead to claim denials or payment delays. This is a hands-on leadership role focused on operational rigor, accountability, and continuous improvement within a regulated healthcare environment. Responsibilities:1. Care Coordination Team Leadership & Performance Lead and manage the Care Coordination team responsible for member intake, onboarding, and ongoing program support. Responsibilities include: • Hiring, coaching, and managing Care Coordinators and Member Support Coordinators, • Defining and enforcing operational workflows and service-level expectations for:, • Intake calls and eligibility verification, • Member profile and address validation, • Meal order support and modifications, • Escalation handling and issue resolution, • Monitoring team performance metrics including:, • Intake accuracy, • QA scores, • SLA adherence, • Member satisfaction, • Conducting regular 1:1s, performance reviews, and coaching sessions Responsibilities include: • Leading the operational onboarding of new healthcare partners, including payers, providers, and pilot programs, • Translating contractual requirements into operational processes such as:, • Eligibility verification logic, • Intake scripts and documentation requirements, • Meal ordering rules and modification deadlines, • Delivery and service constraints, • Partnering with Legal, Compliance, and Finance to ensure program workflows meet payer requirements Responsibilities include: • Coordinating closely with the MTM Project Manager and operational teams responsible for program execution, • Ensuring Care Coordinators are informed of operational updates related to:, • MTM menus and nutrition guidelines, • Eligibility criteria and program rules, • Ordering workflows and deadlines, • Delivery service parameters, • Providing frontline insights from the Care Coordination team to cross-functional partners including Culinary, Nutrition, Tech, Logistics, and CX, • Surfacing operational issues or member feedback that may impact meal suitability, ordering workflows, or program compliance Responsibilities include: • Partnering with Finance and Revenue Operations to monitor:, • Claims submission accuracy, • Claims denial rates, • Claims rework volume, • Time from claim submission to payment, • Identifying operational errors that may contribute to denied or delayed claims, • Implementing workflow improvements that improve clean claim rates, • Establishing feedback loops between Finance and Care Coordinators to prevent repeat operational issues Responsibilities include: • Maintaining HIPAA-compliant workflows and communication practices, • Implementing quality assurance processes across intake, care coordination, and member support, • Conducting root-cause analyses for recurring operational issues, • Identifying and mitigating operational risks that may impact members, partners, or reimbursement Responsibilities include: • Developing and maintaining:, • SOPs and operational playbooks, • Care coordination training materials, • Team onboarding programs, • Driving operational standardization while allowing for payer-specific program requirements, • Identifying opportunities for automation and tooling improvements, • Supporting hiring, onboarding, and ramp-up of additional Care Coordinators as program volume growsQualifications:, • 3/5 years of experience in Healthcare Operations, Care Coordination, or Healthcare Program Management, • Experience working with healthcare payers, providers, or value-based care programs, • Proven experience managing frontline operational teams, • Strong understanding of healthcare workflows and HIPAA compliance requirements, • Demonstrated ability to translate contractual or clinical requirements into operational processes, • Highly organized, detail-oriented, and execution-focused, • Comfortable operating in fast-paced, evolving environments, • Familiarity with operational tools such as Zendesk, Salesforce, or healthcare CRM platformsPreferred requirements: We hope this provides valuable insight into our culture and product vision. If this excites you, we'd love to connect! Benefits 🩺 Health Insurance coverage 🌅 401k Plan 📈 We grow, you grow: Stock Options Plan granted on Day 1 🌟 Eligible for a bi-annual performance bonus ⛱ Unlimited PTO 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave: 3-5 days each time the need arises 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly 🧘🏽️‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle 👩🏾️‍🏫 Personalized Spanish coach 🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work! Compensation • All final pay rates will be determined by the candidate's experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We've recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief "proof of humanity" to confirm that we're connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: • Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com, • Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you're unsure, feel free to reach out to us on our official LinkedIn Company Page., • We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.

Job Description Founded in 2020, UJUU is an eCommerce platform and brand development studio. We endeavor to connect a global audience of underserved and underrepresented consumers to a diverse community and collection of carefully curated and vetted emerging designers and brands. We achieve this by offering elegant brand development services and eCommerce solutions across our family of brands. Our vision is to create a best-in-class and forward-thinking shopping experience for our global community of black and brown across the African diaspora. We're just getting started, but we're already off to a promising start with the launch of our three portfolio brands: souk + Sepia, simisienna and Mango Maison. With each subsequent brand offering we strive to better serve and meet the unfulfilled needs of our expansive audience. Mango Maison is looking for an Operations Manager to manage operations and vendor partnerships in support of long term, profitable growth of the marketplace business through strategic e-commerce initiatives. Reporting to the Brand President, you will use your experience in e-commerce operations to partner with a huge variety of multi-category designers and vendors to ensure a best-in-class shopping experience for our customers. You will have the opportunity to collaborate with some of the most passionate and creative team members in the entire industry. What you’ll do * Oversee day-to-day functionality and operations of the website, ensuring white-glove luxury shopping experience for every customer * Manage on-site merchandise and execute inventory management workflows, ensuring assortment daily freshness and product health by removing unavailable products and communicating opportunities to editorial and e-commerce teams * Develop and implement monthly reporting on product availability and opportunities for category and brand growth * Support e-commerce and customer service teams by ensuring conversion capture with product swaps or styling recommendations * Grow and support VIP customer segment with customer-facing communications and vendor-facing fulfillment management * Own vendor partnership relationships, working with cross-functional teams to identify quarterly merchandising and content priorities * Maintain comprehensive understanding of vendor policies to coordinate with cross-functional teams, keeping website and customer expectations aligned with shopping, delivery, and returns experiences * Prepare and communicate quarterly vendor operational reviews to continuously optimize and improve vendor performance while growing vendor business on-site * Partner with editorial and e-commerce teams to identify, conduct outreach, and onboard new vendors in regional markets * Identify opportunities for cost and process savings and continuously optimize based on business goals * Actively monitor daily data flow between front-end, order management, vendor and financial systems, working with cross-team partners to resolve any discrepancies and issues * Report on order fulfillment KPIs continuously, translating into executable actions for e-commerce team and vendors accordingly. These include status and timing reports on fulfillment, returns, cancellations by vendor * Present and deliver commerce KPIs to internal stakeholders and external vendor partners on a weekly and monthly cadence You’ll sweep us off our feet if: * You are passionate about our community and excited to roll our unique, high quality fashion pieces that will align with trends and create them. * You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers. * You’re a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient. * You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements. * You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement. * You build trust quickly and can lead by influence, creating impact through partnership as well as ownership. * You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members. You’ll make an impact by: * Creating an exemplary site experience for your division – You’ll help drive the holistic site strategy and operational performance for your division and play a key role in enhancing the customer journey on our site to win customers’ hearts and minds. Using market and customer data, you’ll enable a seamless and optimized experience, helping to manage the product roadmap and tooling needs, reporting and KPIs, A/B testing, taxonomy, search, SEO, and more. * Structuring complex and ambiguous strategic problems – You’ll continuously analyze our eCommerce business and develop and implement site strategies to improve the end-to-end customer journey, driving innovation and growth for your Division. You’ll develop hypotheses and execute in-depth analyses, translating data into actionable insights and recommendations. * Monitoring site health and performance through analytics and key metrics – You’ll help conduct internal business reviews and support the development of site metrics and dashboards to monitor site health and influence the overall direction for the site. You’ll also identify and escalate key site issues, and conduct root cause analyses to recommend and implement fixes. * Operating with excellence – You’ll land the fundamentals and create and help scale best-in-class efficient workflows, processes and timelines, embedding operational excellence into everything you do. * Becoming an invaluable strategic partner to internal stakeholders – You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site’s strategic direction and execution.

Job Description AI Team Project Manager Location: Remote / On-site | Type: Full-time | Level: Senior We're looking for a technically fluent project manager to drive AI-powered delivery — orchestrating teams, agents, and architecture to ship what matters. What You'll Do Translate requirements into AI tasks. Work directly with our Shenzhen HQ to decompose complex business and technical needs into executable AI workflows aligned to system and network-layer architecture. Build and ship with AI tools. Use advanced AI tooling to drive system design, coding, and testing — moving fast without sacrificing rigour. Orchestrate AI Agents: Manage multi-agent systems end-to-end: coordinate tasks, ensure on-time delivery, and integrate outputs cleanly into the broader product. Own quality and security. Validate every solution against performance, security, and scalability benchmarks. You set the bar. Research and innovate, Stay ahead of the curve — continuously evaluating emerging AI methods and tools that can sharpen our products and workflows. What You Bring • 5+ years of project management experience or 1+ year of hands-on AI development, including at least 2 years in a leadership role., • Strong Linux and networking foundations, with proven experience in communications or cybersecurity projects., • Practical experience with ML frameworks (TensorFlow, PyTorch) and languages (Python, C++)., • A track record of building and optimizing AI development environments efficiently and at pace., • Solid understanding of multi-agent collaboration principles and the ability to apply them to complex, real-world tasks. AI & Machine Learning, Data Science, System Architecture, Network Protocols, Security (Comms), Multi-Agent Systems, Python, C++, TensorFlow / PyTorch, Linux, Dev Environment Optimization Apply directly here -

Job Description Hi, we're Oscar. We're hiring a Manager, Pricing Strategy to join our FP&A team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Manager, Pricing Strategy will manage competitive healthcare portfolio strategies. You must be familiar with advanced financial modeling, using market analytics, and partnering cross-functionally to guide executive pricing decisions. Experience delivering business intelligence that optimizes profitability, informs company-wide strategy, and drives long-term organizational growth. You will report into the Senior Director, Strategic Finance & Corporate Development. Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $123,372 - $161,925 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: • Craft recommendations using a data-driven approach combined with business intuition for senior executives to make pricing decisions that affect our growth and bottom-line, • Build models and tooling that produce relevant business insights, including competitive intelligence insights and scenario modeling, • Collaborate with Actuarial, Regional Leaders, Plan Design and Sales teams to develop portfolio strategy for each Oscar market, • Identify and research profitability tradeoffs, market trends, and membership insights to help build company-wide strategic decisions, • Source, organize, and analyze data to support all strategic programs in the team, • Monitor important metrics and identify emerging trends around the ACA landscape for leadership to help quickly inform tactics during selling season, • Report intra-year membership analytics to leadership to understand health of the business, • Compliance with all applicable laws and regulations, • Bachelor's degree in Finance, Economics, or Actuarial or equivalent work experience, • 5 + years of finance experience including experience in Healthcare, Consulting, Insurance or Financial Services, • 4+ years of experience with google products - Sheets, Docs and Slides or Microsoft products., • MBA in finance, MS in Financial Analysis, • Experience in the managed care, healthcare or insurance, • Proficiency in SQL/BigQuery to analyze large datasets At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

Job Description About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. Karbon is looking for a Manager of Payment Operations to own and continuously improve how payments work inside our platform. This is a hands-on builder role: you'll design, document, and operate the processes that keep Karbon's payments infrastructure running smoothly — and you'll use modern AI tools to automate as much of that work as possible. You won't be managing a team on day one, but you'll be building the playbook that a team will eventually run. That means writing the SOPs, identifying the automation opportunities, owning the vendor relationships, and making sure Finance always has clean numbers. The ideal candidate is someone who geeks out over process design, has strong payments fundamentals in the US market, and sees AI as a genuine force multiplier. This role sits at the intersection of Karbon's core app, our Stripe integration, and the operational layer that makes payments reliable for thousands of accounting firms. About the Role Own Daily Operations • Personally manage payment reconciliation, chargeback processing flows, vendor oversight, and escalation response across Karbon's US payment flows., • Design, document, and maintain SOPs for all payment operations functions — with a clear eye toward what can be systematized, templated, or automated., • Actively identify repetitive or high-volume operational tasks and lead efforts to automate them using AI tools (including Claude) and workflow tooling., • Partner with Engineering and Product to embed automation into Karbon's payments infrastructure where manual processes currently live., • Own the day-to-day relationship with Stripe and any future payment partners — monitoring SLAs, escalating issues, and ensuring reliability., • Work closely with Finance to ensure payment revenue, processing fees, and margin are accurately captured and clearly communicated., • Maintain awareness of applicable compliance requirements (PCI-DSS, ACH rules, CCPA) and ensure operational processes stay aligned., • Partner with Product and Engineering to surface operational insights that inform roadmap decisions., • 3–6 years in payments operations, financial operations, or fintech — with direct, hands-on experience (not just oversight through a team)., • Strong working knowledge of US payment flows: ACH, card processing, settlements, chargebacks, and reconciliation., • Demonstrated experience building or significantly improving payment operations processes from scratch., • Familiarity with Stripe or comparable modern payment infrastructure., • Genuine enthusiasm for using AI tools to automate and improve operational workflows — this is a core expectation of the role, not a future aspiration., • Strong analytical instincts; comfortable in spreadsheets, dashboards, and data., • Experience with fraud prevention, underwriting, or risk monitoring in a payments context., • Exposure to international payment flows (Canada, UK, AU, NZ)., • Experience in a SaaS or fintech company serving SMB or professional services clients., • Core payment operations SOPs documented, with clear automation coverage mapped — what's automated, what's in progress, what's manual and why., • Reconciliation and chargeback processes running cleanly with minimal exception rate., • At least two meaningful workflow automations shipped and in active use., • Finance team has real-time visibility into payment revenue, costs, and margins through live dashboards., • Karbon's Stripe relationship actively managed with SLA visibility and a clear escalation path., • Gain global experience across Australia, New Zealand, UK, and Canada, • Strong benefits package including:, • Flexible Time Off with an encouraged 4 weeks use per year, • Company paid medical for you and eligible spouse/partner and dependents, • Paid dental and vision and eligible spouse/partner and dependents, • 401(k) with company matching, • Flexible Spending Account, • Up to 8 weeks paid parental leave, • Work-from-home stipend, • Work with (and learn from) an experienced, high-performing team, • A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback, • Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are! The estimated base salary range for this role is: $150,000—$170,000 USD Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Job Description Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults. Despite autism diagnoses increasing more than 5x in the past 25 years, autistic adults have been systematically overlooked. This has led to extremely poor outcomes, including high rates of co-occurring mental health conditions and a lower life expectancy. Prosper is here to change that. We deliver specialized mental health services for autistic adults, covered by insurance. We've helped tens of thousands of people receive an autism diagnosis for the first time, work with neurodivergent-affirming therapists, and find belonging through community. Our outcomes meaningfully outperform traditional care for autistic adults, with substantially greater improvements in mood, anxiety, and quality of life. Prosper is growing 3x year over year and are at mid-double-digit millions in run-rate revenue, with thousands of active clients and 400+ clinicians. We're a high-ownership, mission-driven team, building something that has never existed for autistic and neurodivergent adults. About the Role Our client experience team is crucial to making our clients feel supported day-to-day — managing all inbound phone, text, and email support. We believe in putting clients first, and that ethos runs through everything we do: every interaction is held to a high standard because the people on the other end of it deserve nothing less. As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When something breaks (e.g. a flagged spam number), you don't wait for someone to tell you how to fix it — you figure out what needs to happen, execute, and build the process that prevents it from happening again. This is a rare opportunity for someone who wants to do more than manage a function — you'll shape it. We're a startup, which means you'll report directly into senior leadership, have a real seat at the table, and build processes and team culture largely from the ground up. The ideal person for this role thinks like an owner. They're restless about quality and never satisfied with "good enough" when better is possible. They're comfortable in ambiguity, resourceful with tooling and systems, and they genuinely care about the clients this team serves. You Will • Own people management end-to-end. Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager your team can rely on for clear direction, honest feedback, and real development., • Build and maintain a QA function from scratch. Create a systematic process for reviewing response quality, identify patterns in gaps, and coach the team toward consistently hitting a high bar., • Design and manage team structure. Establish triage tiers, own scheduling across holidays and volume changes, and make sure the team is set up to handle whatever comes in., • Drive continuous process improvement. Identify inefficiencies in workflows and tooling, quantify their impact, and fix them — whether that means building a lightweight solution yourself or writing and managing an engineering ticket to completion., • Create and iterate on SOPs. Document how things should work, monitor whether they're working, and update them when they're not. Build processes that are durable, not just functional., • Translate client patterns into upstream fixes. Spot recurring themes in client questions and complaints, and turn them into clear, data-backed recommendations for the product team — reducing the volume of issues the team has to field in the first place., • Stay ahead of operational issues. When something unexpected breaks figure out the fix and build the safeguard so it doesn't happen again.About you, • Bring 5–8 years of experience in client experience or support operations, including at least 1–2 years managing a team directly, • Fluent in support operations: SLAs, ticket workflows, triage structures, and help desk tooling — and you pick up new systems quickly, • Think and act like an owner — you don't wait to be told something is broken, and you're never fully satisfied with the current bar when better is possible, • Genuinely care about the clients your team serves, and let that shape how you set standards and develop your people, • NYC-based preferred; open to remote for the right candidate More about Prosper Health • Our culture is a unique mix of thoughtfulness, kindess, and high-performance. We take time to eat lunch together every single day in NYC, while also setting ambitious goals and holding ourselves accountable to them., • We always ensure that we integrate perspectives from experts in our space, including clinicians and autistic self-advocates., • Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Yale, Penn, Northwestern, Dartmouth, Vanderbilt, and more., • Here are a few of our favorite operating principles:, • Clients first - Our job is to solve real problems for our clients. Choose what makes life better for the client, even if it's harder for us. Never lose sight of the person on the other side., • Find a Way - We use ingenuity, scrappiness, and determination to bend the world to accomplish our goals. We're resourceful and do more with less., • Raise the Bar - We grow deliberately, by asking how things can improve and by giving and seeking feedback. We insist on the highest standards and keep pushing them higher., • Be a Good Person - Be kind, be honest, and make it fun to work here. Tell the truth even when it's uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.

Job DescriptionRole Overview Walkup Studio is hiring a Operations Manager to architect, run, and continuously improve the systems that power our work—strategy, content production, talent/influencer programs, and client service. You'll be the operational heartbeat across resourcing, finance ops, legal/contract workflows, and delivery—ensuring our teams ship excellent work on time, and on scope. What You'll Do Operational Leadership * Build agency operating systems: planning cycles, weekly business rhythm, dashboards, and post-mortems. * Translate strategy into resourced, calendarized plans; pressure-test scopes, timings, and budgets before we commit. * Run capacity management and staffing across strategy, creative, production, community, and paid support. Finance & Commercials * Partner with Founders on forecasting, margin targets, and monthly close hygiene (accruals, WIP, COGS, revenue pacing). * Improve quoting/scoping templates; track burn vs. budget; flag risk early and drive change orders. * Oversee invoicing cadence, collections follow-up, and vendor payments; standardize POs and cost controls. Process & Tooling * Evaluate and implement tooling for project management, asset routing, approvals, and reporting; drive adoption and SOPs. * Standardize briefing, content calendars, QA, and delivery workflows across platforms (IG/TikTok/YouTube/Pinterest, etc.). * Continuously optimize: identify bottlenecks, measure cycle times, and roll out process improvements. Legal, Talent & Compliance * Operationalize SOWs/MSAs, NDAs, and talent/influencer agreements; maintain version control and clause libraries. * Ensure usage rights, licensing windows, whitelisting/boosting permissions, and FTC disclosure compliance. * Manage vendor onboarding (COIs/W-9s), risk checks, and insurance requirements for productions and events. Client & Team Operations * Establish a consistent client operating cadence (QBRs, status, reporting) and coach teams on accountability. * Build a vendor/talent bench; negotiate rates and SLAs. * Hire, mentor, and performance-manage Operations/PM staff; nurture a culture of clarity, speed, and ownership. What You'll Bring * 2-4 years in operations/project management at a marketing, social, or creative agency (multi-client environment). * Proven track record running complex content/talent programs and production calendars with measurable results. * Strong financial literacy: revenue recognition, margin management, forecasting, and cost controls. * Fluency in SOWs, scopes, change orders, and usage/rights mechanics (organic, paid, whitelisting, renewals). * Data-driven and systems-minded with excellent written comms and stakeholder management. * Tech expertise (or equivalents): Asana/Notion/Monday, Google Workspace, Slack, QuickBooks (or similar), e-signature, DAM. Nice to Have * Experience with influencer EMV/measurement, social listening, and analytics dashboards. * Production experience and event coverage workflows.

Job DescriptionCustomer Onboarding Manager Location: New York City (Hybrid / 4 days onsite) Reporting to: Vio, Chief Customer Officer Goal: $100M ARR by EOY 2026 The Mission At Fyxer, we believe the only sustainable competitive advantage for a startup is the quality and speed of execution. We are in the race of our lives to reshape how the world uses email. Your mission is to make every new customer feel like they made the right call — fast. You aren't just "onboarding" customers; you are accelerating their time-to-value to fuel a $2.2M Net Expansion ARR target. You will build the hybrid AI-human engine that lets us scale to thousands of seats without bloating our headcount. The Role This role is all about the front door of the customer journey: onboarding, activation, and time-to-value. You'll work closely with Sales and CS leaders to turn new accounts into fast, measurable wins. You'll anticipate friction, close the gaps, and make sure every customer — from seat one to seat one hundred — is up and running before they have a reason to doubt. What You Will Own * Drive 100% activation (connection, activity, and time-saved metrics) within the first four weeks of every account. * Design and build a scalable, AI-augmented onboarding program from the ground up — one that grows our capacity without growing our headcount. * Own the handoff from Sales and set CSMs up for expansion by creating a seamless, low-friction customer experience from day one. * Run a high-velocity book of onboarding projects across 10–100 seat accounts with clarity, consistency, and care. Who You Are * 3–5 years in customer onboarding, implementation, or customer success at a high-growth SaaS company. * You build AI into your workflow — not as a novelty, but as a genuine multiplier that frees you up for the work that matters. * You sweat the details so your customers don't have to. You spot problems before they surface and fix them before they sting. * You move with urgency because you know every day without activation is a day closer to churn. The Stack HubSpot · Gong · Incident.io — and whatever AI tooling you bring to the table. Why Fyxer? We are intentional about our team. We believe a small, exceptional team working with extreme focus will always outperform a large, bloated organization. Autonomy: We hire people who want ownership and then we actually give it to them. Velocity: You will be fast-tracked into senior responsibilities far earlier than at a traditional company. Scale: We are on track to hit $100M in revenue by the end of 2026. This is a rare opportunity to join a high-growth rocket ship at the foundational stage. Compensation Range: $115K - $120K

Job DescriptionAbout Healthee Healthee is transforming how employees navigate their health benefits—instantly, intuitively, and confidently. Our mission is to make healthcare accessible, understandable, and stress-free for everyone. As we continue to scale, the Customer Success team plays a critical role in delivering exceptional value to our customers. We are now hiring our first Customer Success Operations Manager to build the operational backbone that will enable our CS team to scale efficiently and strategically. About the Role As the Customer Success Operations Manager, you will be the operational engine behind our Client Services organization. This is a foundational, high-impact role responsible for designing, implementing, and optimizing the systems, processes, data flows, and insights that empower our CS team to deliver world-class experiences. You will collaborate closely with Customer Success Managers as well as Product, Revenue Operations, Data Science, Implementation, and Executive Leadership. Your work will directly influence how we support customers, measure success, drive adoption, and grow revenue through renewals and expansions. The CS Operations Manager will report directly to the VP of Client Services. If you thrive in high-growth environments, love building from the ground up, and are motivated by enabling teams to do their best work, this role is for you. What You’ll DoBuild and Optimize Customer Success Systems & Infrastructure • Own the development, configuration, and ongoing refinement of the CS tech stack, including CRM (e.g., HubSpot), customer data sources, Claude, and CS tooling., • Ensure clean, structured, reliable customer data across systems and design processes for continuous data hygiene., • Evaluate, recommend, and implement new CS tools (e.g., CS platforms, feedback tools, automation solutions, AI tools).Drive Customer Insights & Reporting, • Develop dashboards, scorecards, and reporting frameworks for internal and external stakeholders., • Turn customer data into actionable insights that enable the CS team to improve customer health, reduce churn risk, and identify expansion opportunities., • Partner with the Data Science team to enhance visibility into customer behavior and product usage trends.Build Scalable Processes & Documentation, • Create, maintain, and optimize CS standard operating procedures (SOPs) for onboarding, account management, renewals, escalations, and customer communications., • Document key workflows and ensure alignment across CS, Implementation, Sales, and Product teams., • Identify operational bottlenecks and lead cross-functional initiatives to streamline CS delivery.Partner Cross-Functionally to Enable Customer Success, • Collaborate with Product to relay insights from customer trends and help prioritize product feedback., • Support the enablement of CSMs through playbooks, training materials, client-facing resources (e.g. QBRs), and systems education., • Serve as a strategic partner, helping the team scale without sacrificing customer experience. Requirements • 2–5+ years in CS Ops, Revenue Ops, BizOps, or a similar role at an early-stage company., • AI forward mindset, leveraging AI solutions (e.g., Claude) to support the team’s ability to scale and achieve their OKRs., • Comfort working with CRMs and customer data., • Strong operational thinking and a knack for turning complexity into simple processes., • Ability to collaborate across teams and support CSMs with practical, scalable solutions., • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short-Term & Long-Term Disability, • Training & Development, • Hybrid Work, • Wellness Resources Salary: $115,000 base salary subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive equity based on the Company’s plans and in accordance with the Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience.

Job DescriptionWho we are Findigs is on a mission to make renting work for all of us. Renting is one of life's most critical experiences, yet the process is often slow, opaque, and unfair. We're changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We're growing fast, fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we're not just improving the rental process; we're setting the new standard for the entire industry. We're aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you're ready to modernize one of the most essential industries, we'd love for you to be a part of it. The Team The Marketing team at Findigs is built to punch above its weight. We operate as a lean, high-ownership group with a clear mandate: build Findigs' presence in the market, generate pipeline, and make our revenue team more effective. We use AI deeply and deliberately, and we treat building systems as seriously as running campaigns. This role reports directly to the VP of Marketing and is a cornerstone of our newly forming team. As a foundational hire, you’ll work hand-in-hand with Sales including SDRs and AEs, and GTM leadership. You will also partner closely with our incoming PMM and Field Marketing leads to build and operate the growth engine from the ground up, to build and operate the growth engine that turns marketing activity into revenue. The Role We're looking for a Lead Growth Marketing Manager who has done this before and is ready to do it again, from zero, with more ownership. This is a founding growth role: you are inheriting no programs, no playbooks, and no existing campaigns. You are building the engine. At the core of this role is performance marketing. You have run Google Search, Google Demand Gen, LinkedIn Ads, and Meta in a B2B context. You know how to build a campaign from a blank slate, how to read what the data is telling you, and how to allocate a growing budget toward the channels and experiments that are actually moving revenue. But performance marketing is the foundation, not the ceiling. You will also own SEO and AI search visibility, build the lead scoring and signal infrastructure that feeds our SDR team, identify and test new advertising channels and sponsorship opportunities, and help create the systems that make our SDRs and AEs more effective every week. You care deeply about revenue. Every program you build, every channel you test, and every dollar you spend is measured against one question: is this generating pipeline and helping Findigs grow? Where you will make an impact: Performance Marketing * Own and operate Findigs' full paid program across Google Search, Google Demand Gen, LinkedIn, and Meta, with direct accountability for cost-per-pipeline and marketing-influenced revenue. * Build every campaign from scratch: keyword strategy, audience segmentation, ad creative, landing page alignment, bidding strategy, and continuous A/B testing across every variable. * Use Claude Code and AI tools to build automated workflows for ad copy generation, creative variant production, and campaign analysis — more experiments, less manual work. * Manage a growing monthly budget ($20K to $60K) with a disciplined ROI framework and clear calls on when to scale and when to cut. Advertising Channel Discovery * Continuously identify and test new channels beyond core paid: newsletter sponsorships, PropTech publications, podcast placements, and community advertising where property managers spend time. * Build a structured experimentation framework: set a hypothesis, run a time-boxed test, measure against pipeline contribution, make a clear invest or cut decision. Lead Scoring, Signals, and SDR Infrastructure * Build Findigs' lead scoring program from scratch: design the model, define the signals, implement it in HubSpot, and maintain it as the business evolves. * Build an intent signal and account prioritization system that surfaces in-market accounts and delivers that intelligence to the SDR team in a format they can act on immediately. * Own the MQL-to-SQL handoff framework and maintain a tight weekly feedback loop with SDRs to keep the scoring model calibrated. Demand Generation and Nurture * Build and run integrated demand gen programs across paid, organic, email, and partner channels with attribution back to pipeline at every stage. * Design nurture flows that surface leads back to the SDR team at the right moment. * Partner with the Senior PMM on messaging and feed campaign data back into positioning decisions. SEO, AEO, and AI Search Visibility * Own organic search strategy end to end: technical SEO, content for high-intent queries, and keyword prioritization across the funnel. * Lead Findigs' AEO program so that when property managers ask ChatGPT, Perplexity, or Google AI Overviews about tenant screening, Findigs is in the answer. * Track AI search share of voice as a core metric alongside traditional organic rankings. Marketing Operations and Systems * Own the growth tech stack: HubSpot, Salesforce, attribution tooling, and analytics infrastructure. * Build dashboards that show pipeline contribution and CAC honestly * Run structured experiments, document learnings, and use AI to make the function faster without needing Engineering support. We'd love to hear from you if you have: * 4+ years of B2B SaaS growth marketing experience with direct, hands-on ownership of performance marketing programs and pipeline metrics. You have done the work, not directed others doing it. * Proven experience running Google Search, Google Demand Gen, LinkedIn Ads, and Meta in a B2B context. You have built campaigns from scratch and can speak to what worked, what did not, and why. * Experience building growth infrastructure from scratch, ideally at a Series A or B company where you were the first, or one of the first, growth hires. You know what it feels like to start from zero. * Hands-on experience building or operating lead scoring models, intent signal programs, or account prioritization systems in partnership with an SDR or sales team. * Proficiency with HubSpot (marketing automation, workflows, lead scoring, reporting) and Salesforce (CRM, pipeline reporting, lead routing). * Real working knowledge of SEO and the AI search landscape: you understand how ChatGPT, Perplexity, and Google AI Overviews surface content, and you have thought seriously about how to earn visibility there. * Strong analytical skills: you live in the data, can build attribution models, and know the difference between a metric that matters and one that flatters. * A bias for action and comfort with ambiguity: you would rather ship a 90% campaign and optimize it than wait for perfect. Nice-to-haves: * Experience in PropTech, real estate, FinTech, InsurTech, or adjacent regulated or data-heavy verticals. * Experience with intent data platforms and account-based marketing programs. * Experience with newsletter sponsorship programs and B2B industry media buying. * Familiarity with structured data, schema markup, or technical content optimization for AI search visibility. * Experience with programmatic or display advertising in a B2B context. How we work: AI at Findigs The Marketing team at Findigs is committed to the highest standards of AI-augmented work. We are building a lean team that operates with the output of a much larger one, and AI is central to how we get there. We are not looking for someone who uses AI to write subject lines. We are looking for someone who builds systems with it. What we expect: * Hands-on experience using AI tools professionally (Claude, ChatGPT, Perplexity, or similar) for campaign research, copy iteration, competitive monitoring, and workflow automation. * Demonstrated curiosity about - and ideally direct experience with - agentic tools such as Claude Code or Cursor: building lightweight automations, custom workflows, or internal tools without relying on Engineering resources. * A track record of applying AI specifically to performance marketing: ad copy generation and testing, campaign analysis, audience research, or SDR outreach and signal tooling. * A learner's mindset toward AI: you follow what is changing, you experiment on your own, and you bring what you learn back to the team. What we offer: * Location: We operate on a hybrid schedule (3 to 4 days in-office per week), with in-office days at our newly renovated NoHo office. * Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change. * Competitive Compensation: Competitive base salary, performance-based bonus tied to pipeline and revenue outcomes, and Pre-IPO equity. This role is built for someone who wants their compensation to reflect the impact they drive. * Generous Time Off: We trust our team to manage their own time and workload. That's why we offer an Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays. * Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day. The range listed includes a competitive base salary and a performance-based bonus. Compensation disclosure as required by NYC Pay Transparency Law. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package. Compensation disclosure as required by NYC Pay Transparency Law.Interviewing with Us We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. We are an equal opportunity employer and as such all applicants will be considered based solely upon merit and directly relevant professional competencies. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Platform Engineering team builds the systems, tooling, and operational standards that enable product teams to deliver software safely, frequently, and independently as the company grows.The Platform Engineer is responsible for contributing as part of this team, helping to lead the design, scalability, reliability, and operational excellence of the company’s platform infrastructure and core services. This role partners closely with Engineering, Product, and Cybersecurity to architect and evolve systems that support a highly available, secure, and resilient multi-tenant SaaS environment. As a senior individual contributor, the Platform Engineer applies advanced reliability and systems engineering principles to production environments, influencing architectural decisions and long-term platform strategy. This role balances speed of delivery with operational maturity, ensuring the platform scales effectively while maintaining high standards of performance, security, and uptime. This position reports to the Platform Engineering Manager. This position is full-time and fully remote. Candidates must be located in one of the following states: New York, New Jersey, Connecticut, California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You * You bring deep experience designing and operating production-grade cloud platforms, ideally within Microsoft Azure, and have helped evolve infrastructure that supports reliable, highly available SaaS systems at scale. * You have led or played a major role in complex platform initiatives, such as Kubernetes adoption, infrastructure modernization, or safely decomposing monolithic systems while the business continued shipping product.. * You have strong experience building and evolving CI/CD pipelines, infrastructure-as-code frameworks, and deployment automation that allow engineering teams to ship software safely and frequently. * You think in terms of systems, reliability, and operational maturity, with experience designing observability practices, incident response processes, and service reliability standards that improve uptime and reduce operational friction. * You naturally raise the technical bar around you, documenting architecture decisions, mentoring engineers, and helping teams adopt stronger reliability, observability, and operational practices across production systems. What You'll Do * Lead the design, implementation, and evolution of reliable, scalable platform infrastructure supporting the company’s SaaS products and APIs. * Partner with engineering teams to evolve platform architecture over time, supporting safe system decomposition, service ownership, and scalable service boundaries. * Architect and maintain infrastructure-as-code frameworks and automation standards to ensure consistency and repeatability across environments. * Establish and refine monitoring, alerting, logging, and observability practices to proactively detect and resolve system issues. * Own and improve incident response frameworks, root cause analysis processes, and post-incident reviews, driving systemic improvements. * Define and guide service level objectives (SLOs), service level indicators (SLIs), and error budgets to support reliability-driven decision-making. * Partner with Engineering teams to embed reliability, operability, and scalability considerations into system architecture and deployment workflows. * Lead improvements to CI/CD pipelines, deployment automation, and platform tooling to increase developer velocity and reduce operational friction. * Drive capacity planning, performance optimization, and scaling strategies to ensure platform readiness for growth and peak usage. * Collaborate with Security and Engineering leadership to ensure platform resilience, data protection, and compliance best practices are embedded in infrastructure design. * Provide technical leadership and mentorship to engineers across teams, influencing platform standards and architectural best practices. * Contribute to documentation, operational standards, and runbooks to ensure consistency and knowledge sharing. * Participate in on-call rotations and provide production support as needed to maintain system uptime and reliability. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements * Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. * 8+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, Infrastructure Engineering, or related roles within a SaaS environment. * Demonstrated experience designing and supporting highly available, production-grade cloud infrastructure. * Deep experience with cloud platforms (Azure preferred), networking, and distributed systems architecture. * Strong experience with infrastructure as code, automation frameworks, and CI/CD pipeline design. * Experience supporting multi-tenant SaaS systems with high availability, uptime, and performance requirements. * Experience with containerization and orchestration technologies (e.g., Kubernetes). * Experience leading complex technical initiatives or serving as a senior technical advisor across engineering teams. Essential Skills * Strong systems-thinking and architectural judgment, with the ability to design scalable, resilient solutions. * Advanced troubleshooting and root cause analysis skills across distributed systems. * Ability to influence technical direction without direct authority. * Strong written and verbal communication skills, including the ability to document architecture decisions and operational processes. * Ability to balance long-term platform strategy with short-term business priorities. * High level of ownership, accountability, and attention to detail. * Ability to work independently while collaborating effectively across Engineering, Product, and Cybersecurity teams. * Commitment to operational excellence and continuous improvement. Tools You’ll Use * Slack * Jira * Confluence * GitHub * Visual Studio Code / IDE * Datadog * AI-assisted development tools (GitHub Copilot) What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer * A base annual salary range of $170,000 - $195,000, commensurate with experience * Eligibility for annual bonus based on performance and company success * 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. 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Job DescriptionCompany Description Founded by Dr. Jonathan Rothberg in 2011, Butterfly Network is a digital health company on a mission to democratize medical imaging by making high-quality ultrasound affordable, easy-to-use, globally accessible, and intelligently connected. Today, 4.7 billion people around the world lack access to medical imaging, and Butterfly's revolutionary Ultrasound-on-Chip™ technology is changing that. The company launched the world's first handheld, single-probe, whole-body ultrasound system, Butterfly iQ, and has since continued to innovate with the iQ+ (2020) and iQ3 (2024)—each advancing the power and performance of ultrasound through semiconductor technology. Recognized by TIME's Best Inventions, CNBC's Disruptor 50, and Fast Company's World Changing Ideas, Butterfly is reshaping the future of ultrasound and medical imaging. Butterfly Embedded is a division of Butterfly Network focused on expanding the reach of Butterfly's core Ultrasound-on-Chip™ technology through strategic partnerships and technology integrations. The Butterfly Embedded team collaborates with partners across medical devices, life sciences, robotics, and industrial applications to co-develop and commercialize innovative ultrasound-powered solutions. By providing partners with access to our technology stack—including software development kits (SDKs), custom integrations, and engineering expertise—Butterfly Embedded enables the next generation of AI-powered, connected ultrasound solutions. Joining Butterfly is the opportunity to redesign the future of healthcare through the power of technology. Embark on a journey with us to maximize global impact, motivated by the idea that our products will change the lives of millions, along with the people you love. Job Description Butterfly is seeking a Director - Principal Program Manager to lead end-to-end program management for our silicon development and partner-facing Butterfly Embedded integrations, spanning multiple concurrent workstreams across internal roadmaps and external partner/customer programs. Reporting to the Head of PMO, this role owns program execution from architecture through commercialization including ASIC, CMUT MEMS, packaging and V&V, and ensuring success is measured by qualified silicon in production and partner deliverables meeting technical, regulatory, and commercialization milestones. This leader will define and operate the program management operating model (phase gates, design reviews, integrated schedules, change control), drive cross-functional execution across engineering, manufacturing, quality, regulatory, supply chain, legal, and provide clear executive level visibility and decision support. The ideal candidate thrives in ambiguous, technically complex environments, brings strong semiconductor & system program leadership, and can manage partner programs with high efficiency and rigor. Responsibilities • End-to-End Execution: Own ASIC silicon chip and Butterfly Embedded hardware program lifecycles from architecture and requirements through tapeout/ prototype, bring-up, qualification, customer milestone delivery, and production ramp, ensuring predictable execution and clear readiness criteria at each phase., • Operating Model & Tooling: Define and enforce phase-gate governance, design review cadence, and a single integrated schedule across silicon, firmware, hardware, manufacturing, and customer deliverables, leveraging industry-standard PgM tools (e.g., Jira, MS Project, Smartsheet) with explicit phase exit criteria., • Cross-Functional Leadership: Drive execution across ASIC/MEMS, hardware/device software integration, validation, manufacturing/NPI, quality/regulatory, and supply chain to ensure aligned priorities and rapid issue resolution., • Partner & Vendor Management: Maintain alignment between technical priorities and external commitments; define deliverables, interfaces, and commercialization milestones; and coordinate foundries, OSATs, vendors, and customer dependencies., • Risk & Change Control: Maintain RAID logs and critical path visibility; enforce disciplined change control across scope, schedule, cost, and customer commitments; and escalate risks with clear tradeoffs and recovery options., • Budget & Resourcing: Own program resource planning, budget forecasting, and variance tracking, coordinating vendor/SOW execution with engineering, procurement, and finance., • Compliance & Logistics: Integrate applicable compliance requirements (e.g., FDA/ISO/IEC) into program plans and coordinate procurement, build planning, and logistics to support ASIC silicon chip and POCUS product hardware milestones., • 12+ years leading complex, cross-functional technical programs in semiconductor, embedded hardware, deep-tech, or regulated product environments., • Demonstrated ownership of at least one full ASIC silicon lifecycle from architecture/spec freeze through tapeout, first silicon bring-up, qualification, and production ramp., • Proven ability to lead across ASIC design, packaging/test (OSAT), validation, firmware/systems integration, manufacturing/NPI, quality, and supply chain, including direct coordination with foundries and external vendors., • Experience delivering customer-facing embedded hardware products through EVT/DVT/PVT, NPI, and commercialization milestones., • Deep expertise in integrated program scheduling, phase-gate governance, tapeout readiness management, yield/ramp tracking, RAID management, critical path control, and disciplined change management., • Strong financial and resource planning capability, including budget forecasting, vendor/SOW management, and variance control., • Ability to operate at both technical and executive levels — driving cross-functional tradeoffs while delivering clear, decision-oriented updates to VP/C-level leadership., • Experience managing ambiguity, recovering from slips, and building predictable execution in complex hardware programs., • Exposure to MEMS-based or mixed-signal ASIC programs., • Experience supporting high-volume silicon ramp, yield improvement cycles, and cost-down programs., • Familiarity with embedded software/firmware integration and SDK-based partner hardware ecosystems., • Experience coordinating compliance activities alongside engineering (design controls, traceability, validation planning)., • Experience in medical devices, ultrasound, imaging systems, or other regulated hardware products (FDA/ISO/IEC environments)., • Patient-Centric Innovators: Our mission is THE mission., • Empowered to Impact: Every voice matters., • One Team, One Goal: Unity fuels progress., • Growth Champions: We embrace challenges. This is a hybrid position and will be based out of our office in New York City, NY or Bay Area, CA. Benefits and Perks • Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis., • Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs., • 401k plan and match - we facilitate your retirement goals., • Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP), • Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact, • Parental Leave - we aim to provide our employees with time to bond with their growing family, along with additional support for primary caregivers to help transition back to work, • Competitive salaried compensation - we value our employees and show it, • Equity - we want every employee to be a stakeholder, • The opportunity to build a revolutionary healthcare product and save millions of lives! Compensation Our estimated salary for this role is between $200,000 - $225,000 + bonus + equity + benefits in NYC and between $225,000 - $250,000 for the San Francisco Bay Area. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand. For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status. Butterfly Network does not accept agency resumes. Butterfly Network is an E-Verify Company. Butterfly Network is an equal opportunity employer. Regardless of race, traits associated with race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines. Butterfly requires security adherence responsibilities from all employees. These include: adhering to all company security policies and procedures, utilize provided company assets securely, and complete all required security awareness training programs. Safeguarding company data and systems from unauthorized access, modification, or destruction, contributing to the overall security posture of the organization. Immediately reporting any suspected or actual security incidents, including phishing attempts, malware infections, or unauthorized access, following the established incident response procedure. #KG-LI #LI - KG

Job DescriptionWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. We are seeking a Customer Success Engineering (CSE) Manager to lead, grow, and enable a high-performing CSE organization. This leader will oversee delivery execution, customer outcomes, capacity planning, and operational excellence — while driving adoption, value realization, retention, and strategic impact across enterprise accounts. The CSE Manager will set the bar for solution advising excellence, evolving a proactive methodology where engineers leverage insights, anticipate risks, reduce escalations, and accelerate customer success. This role blends people leadership, delivery oversight, enablement strategy, and cross-functional partnership.What You'll OwnTeam & People Leadership • Manage, mentor, and develop a team of CSEs — improving technical depth, advising skills, and business understanding., • Build a culture of proactivity, ownership, continuous improvement, outcome focus, and customer value creation., • Ensure CSEs demonstrate core IC competencies: solution advising, implementation, enablement, reporting/AI insight usage, and proactive risk identification., • Run structured coaching, 1:1s, shadow programs, learning paths, and development planning., • Lead hiring, capability leveling, career pathing, and talent calibration., • Drive the hiring and development of a new CSE team in 2026 — building foundational capabilities, onboarding structure, and the operating rhythm for a growing organization.Delivery & Execution Management, • Oversee customer engagements focused on configuration, implementation, enablement, optimization, and ongoing impact delivery., • Maintain visibility into assignment timelines, capacity, blockers, and outcomes., • Ensure best practices in solution design, build, rollout, testing, and production readiness., • Validate that CSEs understand customer business cases and translate them into high-impact WalkMe solutions., • Engage directly with customers — particularly for critical, strategic, or high-risk engagements — to ensure the right plan, approach, and solution has been delivered., • Guide CSEs in delivering workshops, training sessions, office hours, and ongoing learning programs that accelerate adoption and maturity.Customer Value, Adoption & Retention, • Drive CSAT, feature utilization, time-to-value, expansion influence, and renewal outcomes., • Ensure the team monitors usage signals, reports, workflows, and AI insights to identify risks early., • Support escalations for complex or strategic accounts while coaching IC ownership and self-resolution., • Promote a value-focused advising approach rather than task-focused execution.Operational Excellence & Methodology Ownership, • Build and scale playbooks, documentation, frameworks, and delivery patterns for repeatable success., • Reinforce proactive work methodology — structured communication, early risk flagging, mitigation planning., • Optimize tooling, reporting, assignment intake, forecasting, and utilization workflows., • Collaborate with CSM, TAs, Sales, Support, and Product to strengthen cross-functional alignment and execution., • Translate field learnings into product feedback, feature requests, and usability improvement recommendations.Enablement & Scaling Content, • Create and expand knowledge assets: guides, workflows, documentation, best-practice standards., • Support customer and internal enablement programs such as training, workshops, and learning series., • Define skill frameworks, expectations, and development tracks for CSE professional growth.What You Need to SucceedQualifications, • 5+ years in customer-facing technical roles (CSE, Solutions Engineer, Technical Advisor, PS/Enablement roles, etc.), • 2+ years of people management or leadership experience preferred., • Strong technical understanding of SaaS/web technologies (HTML/CSS/JS), integrations, and data workflows., • Ability to understand business needs and translate them into effective WalkMe solutions., • Skilled in report interpretation and AI insight usage to drive decisions and actions., • Excellent communication and stakeholder management across business and technical teams., • Strong organizational skills with ability to manage multiple workstreams and priorities., • Passion for coaching talent, improving operational maturity, and driving measurable outcomes.Nice to Have, • Experience with WalkMe or digital adoption platforms., • Familiarity with SAP, enterprise integration patterns, IDP/SSO configuration, extensions/snippet deployment., • Background in customer enablement, advisory programs, or technical training., • Experience scaling self-serve maturity and knowledge resources.Success in the role, • CSE team delivers consistently and with high quality across strategic work., • Customer adoption grows through proactive insights, advising maturity, and business alignment., • Escalations decrease as risks are identified and mitigated early., • Playbooks, documentation, and repeatable delivery assets reduce variability and accelerate execution., • CSEs operate with proactive rhythm — leveraging data/AI signals to drive outcomes rather than respond to issues.

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