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VNA Albany is seeking a Registered Nurse (RN) Home Health Case Management for a nursing job in Albany, New York. Job Description & Requirements • Specialty: Case Management, • Discipline: RN, • Duration: Ongoing, • 40 hours per week, • Shift: 8 hours Job Summary: • Assesses patient's physical, mental, emotional, socioeconomic, financial, spiritual, cultural, and environmental factors, which affect health status and the person's ability to cope with illness and/or disability., • Identifies patient problems based on assessment and works with the patient and caregivers to develop, implement, revise and evaluate a plan for care including other disciplines and community services considering resources available to the patient. Makes appropriate referrals in consultation with the primary Medical Practitioner. Serves as case manager., • Provides direct nursing skills under the direction of an authorized Medical Practitioner including health teaching, health counseling, and patient care (i.e. infusion therapy, wound care, collection of laboratory tests, medication orders, medication administration, and reconciliation etc.)., • Provides health education specific to the needs of the patient and caregivers to enable them to reach their maximum level of independence and well being during the episode of care. This education takes into consideration their ability to learn, their cultural/spiritual background and their motivation to learn. Evaluates and documents the effectiveness of teaching methods and patient/caregiver response to teaching., • Evaluates the patient's responses to care and treatment, documents and reports significant changes to the primary Medical Practitioner., • Utilizes Standard Precautions and appropriate infection control techniques to prevent/control transmission of infection to patients or staff., • Maintains the confidentiality of patient medical and financial information. Protects patient records from loss, damage and unauthorized access., • Provides instruction, training, guidance and timely supervision to LPN's, HHA's. Coordinates care of the patient with LPN’s and HHA's in case conferences, establishes the HHA’s and LPN’s plan of care and makes revisions as appropriate., • Maintains timely, accurate documentation of patient care, communication, medical orders, referrals, progress summaries, supplies requisitions and all other patient care related paperwork. Completes admission paperwork within the same business day, but no later than 12 midnight of the visit day. Completes OASIS assessments based on requirements. Provides 24-hour nursing coverage of patients by participation in on-call, weekend, holiday and shift rotation as needed., • Maintains own professional competence through participation in continuing education and other appropriate learning experiences including current research and literature in the nursing practice., • Assists with the orientation and/or guidance of new staff members, students, Board members and other selected individuals., • Maintains awareness of and follows Agency policies and procedures., • Contributes to the attainment of Agency goals and objectives. Consistently meets productivity standards set by the Department., • Contributes to the improvement activities of the Agency by participation in Performance Improvement activities and in identification of activities/resources requiring updating and/or further research., • Performs related tasks as requested. Requirements: • Current NY State R.N. License, • Driver’s License & Reliable Transportation, • A minimum of 1 year of recent experience in geriatric care, • Must be willing to travel throughout the assigned county, • Home Care experience (Preferred) VNA of Albany provided the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. VNA Albany Job ID #1002-2. About VNA Albany The VNA of Albany is a Medicare and Medicaid certified non-for-profit home health care agency, governed by a board of directors composed of community members. The agency provides skilled nursing, rehabilitation services, and medical social work to residents in 11 counties of Northeastern New York. The VNA of Albany makes home care visits to over 3,000 patients each year. We are proud to be New York State’s oldest provider of home health care services and the fifth oldest home health agency in the United States. VNA holds a 4-star rating in both Patient Satisfaction and Quality of Care, thanks to our amazing team of skilled professionals who are dedicated to delivering quality care to the community we serve. Benefits • Holiday Pay, • 403b retirement plan, • Wellness and fitness programs, • Employee assistance programs, • Dental benefits, • Vision benefits, • Discount program, • Guaranteed Hours, • Sick pay, • Mileage reimbursement, • Medical benefits, • Life insurance, • Sign-On bonus

VNA Albany is seeking a Home Health Physical Therapist for a job in Rensselaer, New York. Job Description & Requirements • Specialty: Physical Therapist, • Discipline: Therapy, • Duration: Ongoing, • 40 hours per week, • Shift: 8 hours Job Summary: • Performs comprehensive assessment of patient status (including physical and functional deficits and strengths) and the home environment, as well as evaluation of patient problems, needs, resources, and rehabilitation potential, through the use of appropriate tests and measures., • Assesses patient’s physical, mental, emotional, socioeconomic, financial, spiritual, cultural, and environmental factors, which affect health status and the person’s ability to cope with illness and/or disability., • Identifies patient problems based on assessment and works with the patient and caregivers to develop, implement, revise and evaluate a plan for care including other disciplines and community services considering resources available to the patient. Makes appropriate referrals in consultation with the primary Medical Practitioner., • Assists patients and families in obtaining needed assistive devices and equipment., • Identifies those cases or components of the therapy plan of care, which may be delegated to allied personnel and provides instruction, training, guidance and timely supervision/evaluation of PTAs and HHAs. Coordinates care of the patient with PTAs/HHAs in case conferences, establishes the aide plan of care and makes revisions as appropriate., • Evaluates the patient’s responses to care and treatment, documents and reports significant changes to the primary Medical Practitioner., • Acts as consultant, teaches, and demonstrates application of therapy techniques to patients, family members, nurses, and/or home health aides and/or PTA’s., • Instructs, supervises, and assists patients in programs such as, but not limited to: exercises, muscle reeducation, functional training, orthotic and prosthetic training, and cardiopulmonary conditioning., • Provides health education specific to the needs of the patient and caregivers to enable them to reach their maximum level of independence and well being during the episode of care. This education takes into consideration their ability to learn, their cultural/spiritual background and their motivation to learn. Evaluates and documents the effectiveness of teaching methods and patient/caregiver response to teaching., • Participates in patient centered conferences and team meetings., • Utilizes standard precautions and appropriate infection control techniques to prevent/control transmission of infection to patients or staff., • Serves as case manager, coordinates and communicates plan of care with appropriate disciplines/community resources., • Maintains the confidentiality of patient medical and financial information. Protects patient records from loss, damage and unauthorized access., • Maintains timely, accurate documentation of patient care, communication, medical orders, referrals, progress summaries, supplies requisitions and all other patient care related paperwork. Completes agency and clinical documentation within agency identified time frames. Completes OASIS Assessments based on requirements., • Maintains own professional competence through participation in continuing education and other appropriate learning experiences including current research and literature in the physical therapy practice., • Assists with the orientation and/or guidance of new staff members, students, Board members and other selected individuals., • Maintains awareness of and follows agency policies and procedures. May assist in the formulation/revision of policies related to their practice., • Demonstrates and supports customer service standards., • Consistently meets productivity standards set by the Department., • Contributes to the improvement activities of the Agency by participation in Performance Improvement activities and in identification of activities/resources requiring updating and/or further research., • Performs related tasks as requested/required. Requirements: • Current NY State P.T. License, • Driver’s License & Reliable Transportation, • A minimum of 1 year of recent experience in geriatric care, • Home Care experience (Preferred), • Must be willing to travel throughout the assigned county VNA of Albany provided the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. VNA Albany Job ID #1004-1. About VNA Albany The VNA of Albany is a Medicare and Medicaid certified non-for-profit home health care agency, governed by a board of directors composed of community members. The agency provides skilled nursing, rehabilitation services, and medical social work to residents in 11 counties of Northeastern New York. The VNA of Albany makes home care visits to over 3,000 patients each year. We are proud to be New York State’s oldest provider of home health care services and the fifth oldest home health agency in the United States. VNA holds a 4-star rating in both Patient Satisfaction and Quality of Care, thanks to our amazing team of skilled professionals who are dedicated to delivering quality care to the community we serve. Benefits • Holiday Pay, • 403b retirement plan, • Wellness and fitness programs, • Employee assistance programs, • Dental benefits, • Vision benefits, • Discount program, • Guaranteed Hours, • Sick pay, • Mileage reimbursement, • Medical benefits, • Life insurance, • Sign-On bonus

VNA Albany is seeking a Home Health Occupational Therapist for a job in Albany, New York. Job Description & Requirements • Specialty: Occupational Therapist, • Discipline: Therapy, • Duration: Ongoing, • 40 hours per week, • Shift: 8 hours Job Summary: • Performs comprehensive evaluation and assessment of patient’s activities of daily living (ADL) abilities, upper extremity function, sensory/motor skills, home environment, psychosocial needs, and rehabilitation potential by the application of appropriate diagnostic and evaluative tests. Evaluates need for appropriate assistive/adaptive, orthotic devices., • Instructs, supervises, and assists patients in the performance of therapy procedures, including (but not limited to) functional and sensory-perceptual exercises, activities of daily living, homemaking and work/skill activities, joint protection, work simplification techniques, infant stimulations and child development programs. Evaluates, fabricates, and/or obtains and adjusts, orthotic devices, assistive devices and needed adaptations., • Provides health education specific to the needs of the patient and caregivers to enable them to reach their maximum level of independence and well-being during the episode of care. This education takes into consideration their ability to learn, their cultural/spiritual background and their motivation to learn. Evaluates and documents the effectiveness of teaching methods and patient/caregiver response to teaching., • Participates in patient centered conferences & team meetings., • Utilizes standard precautions and appropriate infection control techniques to prevent/control transmission of infection to patients or staff., • Serves as case manager, coordinates and communicates plan of care with appropriate disciplines/community resources., • Maintains the confidentiality of patient medical and financial information. Protects patient records from loss, damage and unauthorized access., • Maintains timely, accurate documentation of patient care, communication, medical orders, referrals, progress summaries, supplies requisitions and all other patient care related paperwork. Completes agency and clinical documentation within identified time frames. Completes OASIS Assessments based on requirements., • Maintains own professional competence through participation in continuing education and other appropriate learning experiences including current research and literature in the occupational therapy practice., • Assists with the orientation and/or guidance of new staff members, students, Board members and other selected individuals., • Maintains awareness of and follows agency policies and procedures. May assist in the formulation/revision of policies related to their practice., • Demonstrates support of customer service standards., • Consistently meets productivity standards set by the Department., • Contributes to the quality improvement activities of the agency by participation in Performance Improvement activities and in identification of activities/resources requiring updating and/or further research., • Performs related tasks as requested/required., • Assesses patient’s physical, mental, emotional, socioeconomic, financial, spiritual, cultural, and environmental factors, which affect health status and the person’s ability to cope with illness and/or disability., • Identifies patient problems based on assessment and works with the patient and caregivers to develop, implement, revise and evaluate a plan for care including other disciplines and community services considering resources available to the patient. Makes appropriate referrals in consultation with the primary Medical Practitioner., • Assist patients and families in obtaining needed assistive devices and equipment., • Identifies those cases or components of the therapy plan of care that may be delegated to allied personnel and provides instruction, training, guidance and timely supervision/evaluation of COTAs and HHAs. Coordinates care of the patient with PTAs/HHAs in case conferences, establishes the Aide plan of care and makes revisions as appropriate., • Evaluates the patient’s responses to care and treatment, documents and reports significant changes to the primary Medical Practitioner., • Acts as a consultant, teacher, and demonstrates application of therapy techniques to patients, family members, nurses, and/or home health aides and/or COTA’s. Requirements: • Current NY State O.T. License, • Driver’s License & Reliable Transportation, • A minimum of 1 year of recent experience in geriatric care, • Home Care experience (Preferred), • Must be willing to travel throughout the assigned county VNA of Albany provided the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. VNA Albany Job ID #1003-2. About VNA Albany The VNA of Albany is a Medicare and Medicaid certified non-for-profit home health care agency, governed by a board of directors composed of community members. The agency provides skilled nursing, rehabilitation services, and medical social work to residents in 11 counties of Northeastern New York. The VNA of Albany makes home care visits to over 3,000 patients each year. We are proud to be New York State’s oldest provider of home health care services and the fifth oldest home health agency in the United States. VNA holds a 4-star rating in both Patient Satisfaction and Quality of Care, thanks to our amazing team of skilled professionals who are dedicated to delivering quality care to the community we serve. Benefits • Holiday Pay, • 403b retirement plan, • Wellness and fitness programs, • Employee assistance programs, • Dental benefits, • Vision benefits, • Discount program, • Guaranteed Hours, • Sick pay, • Mileage reimbursement, • Medical benefits, • Life insurance, • Sign-On bonus

Job Description People Aging with HIV (PAWH) Supervisor Job Description: Work as a member of the People Aging with HIV (PAWH) team to engage aging individuals living with HIV, facing age-related illness and co-morbidities who are out of care or have become disconnected from care, have unmet Social Determinants of Health (SDOH) needs and/or who are in need of assistance with non-medical care management, HIV & Aging health education, technology coaching, & psychosocial support services. The PAWH Supervisor will conduct client intakes, provide client services, facilitate HIV & Aging support groups, provide supervision of PAWH Case Manager (CM) and Client Support Specialist (CSS), conduct program oversight and quality assurance activities. PAWH Supervision will also conduct community outreach and provider education to raise awareness of program services. Major Activities: Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F, Alliance for Positive Health policies and procedures and other applicable regulations. Observe and abide by the HIV Confidentiality Law. • Recruit and engage individuals living & aging with HIV who are not in care or sporadically in care. Employ techniques to actively support clients in activities that improve their health outcomes resulting in sustained viral load suppression., • Maintain contact with each client at least monthly to ensure that client needs are identified, and the appropriate referrals are made., • Participate in case conferences., • Ensure client’s eligibility for program services by collecting and reviewing RW eligibility documentation within the first 90 days of enrollment., • Create and maintain community connections and communicate frequently with medical providers, and others serving mutual clients. Make and follow up on referrals., • Ensure timely and accurate completion of client file intakes., • Ensure timely completion of required program and agency documentation according to standards established in the policy and procedure manual., • Conduct outreach and program promotion activities and implement strategies to identify and recruit people living & aging (50+) with HIV/AIDS with a focus on those within communities of color throughout the catchment area., • Incorporate the Transtheoretical Model of Behavior Change, as applicable, into all aspects of programming., • BA or BS in Public Health, Social Worker or other related field., • Two years’ experience working in the field of HIV/AIDS or in chronic illness., • Bilingual preferred., • Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth., • Strong oral and written communication skills. Attention to detail necessary to maintain client files and ensure that documentation is kept up to date.

Job Description: Summary: Conducts case management program activities in accordance with departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case assignment. Uses a systematic approach to identify members meeting program criteria; assessing for opportunities to educate, support, coach, coordinate care and review treatment options, through collaboration with providers and community-based resources. Participates in a cross functional, multi-disciplinary team to identify and implement member-centric interventions to ensure optimal and cost-effective health outcomes. Collaborates with interdisciplinary care team to develop a comprehensive care plan to identify key strategic interventions to address member's needs, health goals and mitigate health care cost drivers. Essential Accountabilities: Level I • Handles behavioral health member clinical management programs., • Maintains knowledge of current Case Management Society of America (CMSA) Standards, NCQA Standards, Case Management Program activities, and performs the activities as directed by departmental policy and leadership, current NYS DOH, CMS regulations and standards if managing members of Medicare programs, and other regulatory requirements as applicable., • Carries out job responsibilities in accordance with departmental, corporate, state, federal and accreditation standards, as well as licensure, certification and scope of practice requirements for each specific health-related field/specialty,, • Maintains confidentiality and conducts information management procedures per corporate and departmental policy., • Implements the Case Management Process per department policies, procedures and guidelines. The process includes case identification, case opening, member assessment, education and support intervention opportunities, developing care plans, conducting member-centric interventions, measuring member outcomes during re-assessment, case closure, and case reviews., • Screens members that fall within the defined populations served, referred to the department, either by data analysis or by internal or external referral sources. Applies case management criteria and professional clinical judgment to determine a member's appropriateness for case management services., • Initiates case management, as outlined in the Case Management Program Description. Opens appropriate cases timely and effectively. Using motivational interviewing, assures essential information relating to case management is disclosed to members, thus increasing the opportunity for success in meeting member health goals., • Works in collaboration with members' physicians and other health care providers to assess the needs of the member, facilitate development of an interdisciplinary care plan, coordinates services, evaluates effectiveness of services and modifies the member care plan as necessary. Maintains positive working relationships within this arena., • Assesses member/caregiver knowledge of his/her illness and initiates appropriate education interventions to address knowledge deficits., • Collaborates with member/caregiver to determine specific objectives, goals and actions to address member needs and barriers to meeting health goals identified during assessment., • Provides appropriate resources and assistance to members with regards to managing their health across the continuum of care. Maintains updated information related to appropriate community resources and serves as a source of information for providers and other members of the healthcare team. Acts as a liaison between providers and community resources., • Participates in inter-disciplinary coordination and collaboration to ensure delivery of consistent and quality health care services. Examples may include Utilization Management, Quality, Behavioral Health, Pharmacy, Registered Dietitian and Respiratory Therapist, • Accepts responsibility for continuing education relative to professional growth. Meets or exceeds the minimum continuing education requirements as set forth by departmental and corporate policy, and by individual professional certification standards, if applicable., • Participates in and promotes other health plan programs, such as, Preventive Health, use of web-based tools for self-management of conditions and engagement in digital health programs and applications., • Work collaboratively with all Case Managers, especially those with varied clinical expertise (ex. Social Work, Behavioral Health, Respiratory Therapy, Registered Dietitian, Registered Nurse, Medical Director, Pharmacist, Geriatrics, etc.) to ensure continuity and coordination of care., • May work with internal and external stakeholders for value-based payment programs, such as accountable cost and quality arrangements (ACQA)., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) • Handles all member clinical condition management programs., • Offers process improvement suggestions and participates in the solutions of more complex issues/activities., • Mentors junior staff and assists with coaching whenever necessary., • Consistently meets/exceeds all productivity and performance metrics, including positive results of audits., • Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health., • Manages more complex assignments and/or larger caseloads., • Displays leadership skills and serves as a positive role model to others in the department., • Participates in the orientation of new staff. Level III (in addition to Level II Accountabilities): • Process Management and Documentation - o Identifies, recommends, and evaluates new processes as necessary to improve productivity and gain efficiencies. o Assists in updating departmental policies, procedures and desk-top manuals relative to the CM functions. o Identifies and develops processes and guidelines for performance improvement opportunities for the Case Management Department. • Expert and resource for escalations. Serves as subject matter expert and if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems., • Mentors and provides guidance and leadership to the daily activities of the Case Management Department clinical staff. Acts as resource to Case Management staff, members, and providers., • Provides backup for the Supervisor/Manager, whenever necessary by: o Participating in the orientation of new staff and/training opportunities for all staff. Assists staff to identify opportunities to successfully engage members into care. o Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), Provider Relations (PR), or Sales & Marketing. o Ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group. • Responsible for all aspects of the Case Management department functions including quality, productivity, utilization performance, and educational needs to address established policies and procedures and job responsibilities. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels • Active NYS RN license required with three years' behavioral health experience; or LMSW; or LCSW; or LMHC., • Minimum of three years of clinical experience required. Case Management experience preferred., • Must demonstrate proficiency with the Microsoft Office Suite., • Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred., • Strong written and verbal communication skills., • Ability to multitask and balance priorities., • Must demonstrate ability to work independently on a daily basis., • Deliver efficient, effective, and seamless care to members., • For incumbents aligned to the Federal Employee Program (FEP) line of business, Case Management Certification required within three (3) years of either hire and/or moving into this role supporting the FEP LOB. Level II (in addition to Level I Qualifications) • A minimum of 2 years in case management position., • Case Management Certification preferred, • Delivers efficient, effective, and seamless care to members., • Demonstrates ability to escalate to management, as necessary., • Demonstrates proficiency in all related technology and documentation requirements., • Consistently meets or exceeds all performance metrics. Level III (in addition to Level II Qualifications) • Must have been in a current Case Management position or similar subject matter expert for at least 5 years., • Case Management Certification required, • Broad understanding of multiple areas (i.e. UM and CM). At this level, incumbent is required to know multiple functional areas and supporting systems., • Expertise in Case Management area and able to handle complex assignments, challenging situations, and highly visible issues., • Ability to lead the training of new staff., • Demonstrated presentation skills. Physical Requirements: • Ability to travel and work long hours on a computer., • May require flexible hours to meet needs of member discussions. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: E2: Minimum: $62,400 - Maximum: $ 96,081 Level II: E3: Minimum: $62,400 - Maximum: $ 106,929 Level III: E4: Minimum: $65,346 - Maximum: $117,622 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: The Case Manager H2H (RN) is responsible and accountable for coordinating the care of CDPHP members who meet criteria for services across the continuum of care. Activities focus on the successful transition of care for CDPHP members who have been hospitalized and are being discharged, with a focus on readmission avoidance. Specific activities include member outreach, medication review, identifying barriers to care, care planning and collaboration with providers. Case Managers will also provide education and support to members who have ongoing chronic health needs, they will also serve as a resource to answer day-to-day clinical questions from members and other CDPHP business areas. The Case Manager H2H will navigate a variety of applications and platforms in the daily administration of work. They must combine strong clinical knowledge and critical thinking to coordinate and support a care plan that will monitor quality medical care for the member population serviced by CDPHP. This is a telephonic role. Essential Accountabilities: • Provide a well-coordinated care experience for patient/families, including, effectively monitoring length of stay, readmissions and coordinating the activities of multiple disciplines utilizing nursing judgment., • Collaborate with members/families, providers, medical staff, utilization review staff, embedded case managers and/or others to coordinate a safe transition from the hospital setting., • Perform detailed medication reviews, identify discrepancies and communicate with providers to resolve discrepancies. Support member to ensure they are taking medications as prescribed., • Build relationships with hospitals and provider offices to allow for collaborative information exchange and prompt appointment setting requests., • Advocate for members to obtain the most appropriate health care services in collaboration with members of the health care team., • Facilitate communication among different disciplines to assist in the coordination of care. If embedded, meet with CDPHP members at designated facilities to assist them with their anticipated discharge needs., • Develop care plans that include mutual and realistic goals, interventions, and expected outcomes., • Revise and adjust the care plan to fit the needs of the member based on continuing assessment, medication changes or member's condition., • Effectively utilizes community resources and community support systems to reduce avoidable readmissions, • Identify and address social determinants of health (SDOH) and facilitate referrals to Social Work Case Management, Behavioral Health and/or psychosocial community support systems or resources., • Identifies variations in care delivery and notifies manager and/or supervisor of any patterns or trends., • Engage, communicate with and coach patients telephonically and/or face-to-face. Educate members (family/caregivers) regarding their disease process and self-management strategies. Evaluate understanding of disease processes to prevent further complications., • Educate members, families and health care providers regarding benefits, availability of services, community resources, alternative funding, and health care alternatives., • Identify and facilitate access to social service agencies, community organizations, patient support groups, and other adjunct services to minimize and prevent inappropriate hospital stays and maintain maximum achievable health status., • Maintain comprehensive computerized records of all care management activities., • Participate in team and office meetings as needed., • Maintain departmental standards for all duties as outlined by CDPHP policies and procedures., • Precept new employees to the department., • Volunteer at health fairs, workshops and other corporate events and present in-services when appropriate., • The employee agrees to comply with CDPHP's Corporate Compliance Policy and all laws, rules, regulations and standards of conduct relating to the Corporate Compliance Policy and has a duty and obligation to report any suspected violations of any law, the standards of conduct or Corporate Compliance Policy to his or her immediate Supervisor, the fraud and abuse hotline, the Compliance Officer, the Compliance Director, Human Resources or the Chief Executive Officer., • Perform other duties as assigned. Minimum Qualifications: • Associates degree or two (2) years of equivalent experience required., • Registered Nurse with a current New York State license is required., • Bachelor's degree in Nursing preferred., • Certified Case Manager (CCM) certification preferred., • PRI (Patient Review Instrument) certification preferred., • Minimum three (3) years clinical experience is required., • Experience with chronic condition management required, experience with diabetes and heart disease is preferred., • Case management experience preferred., • Experience working with health, social service and funding resources, including community agencies and alternate care delivery systems is preferred., • Experience in home care, medical office setting, hospital or managed health plan preferred., • Experience with Microsoft Office, including Word, Excel, Outlook and PowerPoint are required., • Demonstrated ability to provide case management for complicated members with multiple comorbidities and chronic diseases., • Demonstrated ability to work collaboratively on a team., • Demonstrated ability to communicate effectively with members with varying levels of education, health literacy and understanding., • Demonstrated ability to work with diverse population., • Ability to navigate system applications with accuracy., • Demonstrated ability to pro-actively identify problems, as well as recommend and/or implement effective solutions., • Demonstrated ability to interact with providers, members to positively impact the quality of patient care., • Demonstrated ability to manage multiple projects in conjunction with a frequently changing patient caseload., • Demonstrated ability to work with and maintain confidential information., • Demonstrated ability to provide excellent customer service and develop relationships both internally and externally., • Excellent verbal and written communication skills., • Flexibility to adapt to a changing and fast-paced environment., • Ability to travel to a variety of sites across CDPHP service area, during regular business hours, evenings and possibly weekends may be required., • Valid driver's license and driving record showing no restrictions that would impede ability to travel by automobile required., • Annual Physical assessment, as well as any other clinical requirements, will be required by the designated facility., • Spanish speaking preferred. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): E2: Minimum: $62,400 - Maximum: $ 96,081 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: Conducts case management program activities in accordance with departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case assignment. Uses a systematic approach to identify members meeting program criteria; assessing for opportunities to educate, support, coach, coordinate care and review treatment options, through collaboration with providers and community-based resources. Participates in a cross functional, multi-disciplinary team to identify and implement member-centric interventions to ensure optimal and cost-effective health outcomes. Collaborates with interdisciplinary care team to develop a comprehensive care plan to identify key strategic interventions to address member's needs, health goals and mitigate health care cost drivers. Essential Accountabilities: Level I • Handles physical health member clinical management programs., • Maintains knowledge of current Case Management Society of America (CMSA) Standards, NCQA Standards, Case Management Program activities, and performs the activities as directed by departmental policy and leadership, current NYS DOH, CMS regulations and standards if managing members of Medicare programs, and other regulatory requirements as applicable., • Carries out job responsibilities in accordance with departmental, corporate, state, federal and accreditation standards, as well as licensure, certification and scope of practice requirements for each specific health-related field/specialty,, • Maintains confidentiality and conducts information management procedures per corporate and departmental policy., • Implements the Case Management Process per department policies, procedures and guidelines. The process includes case identification, case opening, member assessment, education and support intervention opportunities, developing care plans, conducting member-centric interventions, measuring member outcomes during re-assessment, case closure, and case reviews., • Screens members that fall within the defined populations served, referred to the department, either by data analysis or by internal or external referral sources. Applies case management criteria and professional clinical judgment to determine a member's appropriateness for case management services., • Initiates case management, as outlined in the Case Management Program Description. Opens appropriate cases timely and effectively. Using motivational interviewing, assures essential information relating to case management is disclosed to members, thus increasing the opportunity for success in meeting member health goals., • Works in collaboration with members' physicians and other health care providers to assess the needs of the member, facilitate development of an interdisciplinary care plan, coordinates services, evaluates effectiveness of services and modifies the member care plan as necessary. Maintains positive working relationships within this arena., • Assesses member/caregiver knowledge of his/her illness and initiates appropriate education interventions to address knowledge deficits., • Collaborates with member/caregiver to determine specific objectives, goals and actions to address member needs and barriers to meeting health goals identified during assessment., • Provides appropriate resources and assistance to members with regards to managing their health across the continuum of care. Maintains updated information related to appropriate community resources and serves as a source of information for providers and other members of the healthcare team. Acts as a liaison between providers and community resources., • Participates in inter-disciplinary coordination and collaboration to ensure delivery of consistent and quality health care services. Examples may include: Utilization Management, Quality, Behavioral Health, Pharmacy, Registered Dietitian and Respiratory Therapist, • Accepts responsibility for continuing education relative to professional growth. Meets or exceeds the minimum continuing education requirements as set forth by departmental and corporate policy, and by individual professional certification standards, if applicable., • Participates in and promotes other health plan programs, such as, Preventive Health, use of web-based tools for self-management of conditions and engagement in digital health programs and applications., • Work collaboratively with all Case Managers, especially those with varied clinical expertise (ex. Social Work, Behavioral Health, Respiratory Therapy, Registered Dietitian, Registered Nurse, Medical Director, Pharmacist, Geriatrics, etc.) to ensure continuity and coordination of care., • May work with internal and external stakeholders for value-based payment programs, such as accountable cost and quality arrangements (ACQA)., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • May participate in the orientation of new staff., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Level II (in addition to Level I Essential Accountabilities) • Handles all member clinical condition management programs., • Offers process improvement suggestions and participates in the solutions of more complex issues/activities., • Mentors junior staff and assists with coaching whenever necessary., • Consistently meets/exceeds all productivity and performance metrics, including positive results of audits., • Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health., • Manages more complex assignments and/or larger caseloads., • Displays leadership skills and serves as a positive role model to others in the department., • Participates in the orientation of new staff. Level III (in addition to Level II Essential Accountabilities) • Process Management and Documentation, • Identifies, recommends, and evaluates new processes as necessary to improve productivity and gain efficiencies., • Assists in updating departmental policies, procedures and desk-top manuals relative to the CM functions., • Identifies and develops processes and guidelines for performance improvement opportunities for the Case Management Department., • Expert and resource for escalations. Serves as subject matter expert and if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems., • Mentors and provides guidance and leadership to the daily activities of the Case Management Department clinical staff. Acts as resource to Case Management staff, members, and providers., • Provides backup for the Supervisor/Manager, whenever necessary by:, • Participating in the orientation of new staff and/training opportunities for all staff. Assists staff to identify opportunities to successfully engage members into care., • Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), Provider Relations (PR), or Sales & Marketing., • Ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group., • Responsible for all aspects of the Case Management department functions including quality, productivity, utilization performance, and educational needs to address established policies and procedures and job responsibilities. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels • Associates degree required. Bachelor's degree preferred., • Active NYS RN or Registered Dietician or Physical Therapist licensure required., • Minimum of three years of clinical experience required. Case Management experience preferred., • Must demonstrate proficiency with the Microsoft Office Suite., • Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred., • Strong written and verbal communication skills., • Ability to multitask and balance priorities., • Must demonstrate ability to work independently on a daily basis., • Deliver efficient, effective, and seamless care to members., • For incumbents aligned to the Federal Employee Program (FEP) line of business, Case Management Certification required within three (3) years of either hire and/or moving into this role supporting the FEP LOB. Level II (in addition to Level I Qualifications) • A minimum of 2 years in case management position., • Case Management Certification preferred., • Delivers efficient, effective, and seamless care to members., • Demonstrates ability to escalate to management, as necessary., • Demonstrates proficiency in all related technology and documentation requirements., • Consistently meets or exceeds all performance metrics. Level III (in addition to Level II Qualifications) • Must have been in a current Case Management position or similar subject matter expert for at least 5 years., • Case Management Certification required, • Broad understanding of multiple areas (i.e. UM and CM). At this level, incumbent is required to know multiple functional areas and supporting systems., • Expertise in Case Management area and able to handle complex assignments, challenging situations, and highly visible issues., • Ability to lead the training of new staff., • Demonstrated presentation skills. Physical Requirements: • Ability to travel and work long hours on a computer., • May require flexible hours to meet needs of member discussions. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: E2: Minimum: $62,400 - Maximum: $ 96,081 Level II: E3: Minimum: $62,400 - Maximum: $ 106,929 Level III: E4: Minimum: $65,346 - Maximum: $117,622 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: Under the guidance of Risk Adjustment leadership, this position is responsible for delivering multiple concurrent Risk Adjustment Projects and Programs with quality, to plan, and within budget. The Risk Adjustment Project Manager is responsible for all aspects of the project from initiation to post-implementation monitoring and maintenance. This will include developing communications and presenting to internal and external audiences. Manages risk adjustment projects as assigned. In addition, the Project Manager will govern and provide oversight of assigned vendor partners within the Risk Adjustment Program Portfolio to ensure vendor performance meets contractual and Health Plan needs. Conducts operational process analysis and process improvement identification and recommendations and executes action plans. Responsible to fill one or more roles (simultaneously if needed) on Maintenance of Business (MOB) project teams (e.g., program manager, product manager, user experience lead). Essential Primary Responsibilities/Accountabilities: All Levels * Plans, directs, and coordinates matrixed team(s) activities to manage and implement interrelated risk adjustment projects. * Plans, schedules, monitors, and reports on activities related to Risk Adjustment projects and process improvement initiatives. Process improvement responsibilities include internal Risk Adjustment teams as well as process improvement for cross-divisional departments. * Guides and mentors Implementation project management team and fosters positive attitudes among staff re quality and excellence of execution to ensure that delivered service meets agreed service levels. * Creates the Risk Adjustment project work plans and is responsible for their execution. * Acts independently to assess and monitor projects and vendor partners performance, including problem identification, developing potential solutions, implementing them and evaluating outcomes involving various staff as needed. Responsible for troubleshooting and using all resources to find needed answers. This includes assessing when to elevate issues and doing so as needed. * Trains and mentors project team as to how to get project work done, how to use project tools and resources. * Writes and speaks fluently on all aspects of work. Communicates effectively with vendor partners, providers, colleagues 2-3 levels up/down and across a range of disciplines, and all levels of management. * Organizes and prioritizes tasks, proposed work assignments so that as to successfully complete projects in a timely manner. * Manages multiple projects with competing deadlines to successful completion. * Will act and serve as Project Manager, Product Manager, Program Manager, Test Lead and User Experience Lead (if needed simultaneously) within the Microsoft Framework Solutions Team Process Model. * Responsible of the creation and deployment of monitoring reports of the assigned Risk Adjustment projects. * Responsible for enhancing communication within and outside key Risk Adjustment priorities, project work, and other impact of Risk Adjustment work cross divisionally (may design and deploy newsletter and other communications vehicles). * Meets with management, sponsors, and project teams to review project scope/progress and resolve project issues. * Coaches and counsels members of cross-functional teams to accomplish projects, meet established schedules, or resolve technical/operational issues. * Establishes appropriate metrics for measuring key project criteria. * Selects and applies appropriate tools to accurately estimate and plan the work of teams or project groups within agreed policies. * Produces work plans according to required standards. * Works with colleagues to produce/recommend/develop long-term plans. * Fosters a positive environment of continuous process improvement. Constantly exploring ways to increase efficiencies and productivity, reducing waste, and reducing costs. * Monitors and reports on the progress of the resolution of high impact problems according to established standards. Handles those exceptions that have been referred from below relating to schedules, working methods, resources, staff matters, or technical difficulties. Passes decisions clearly outside scope upward, including proposed solutions whenever appropriate. * Ensures contracted vendor partners are being managed using standard governance processes including quarterly business reviews, vendor scorecards, escalation process, etc. * Executes and manages vendor performance corrective action plan. * Conducts post project Lessons Learned sessions project team and vendor partner. * Always acts professionally and encourages professional standards among staff. * Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. * Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. * Regular and reliable attendance is expected and required. * Performs other functions as assigned by management. Level II - performs these additional responsibilities: * Acts as lead and as contact company-wide for Risk Adjustment projects. Responsible for answering questions regarding risk adjustment projects and education for project internally and externally. * Represents Managers and Directors of supported areas in all pertaining to related projects, including decision-making responsibilities, attendance at cross-divisional and regional committees, meetings and workgroups. * Determines, monitors, and reviews all project economics to include project costs, operational budgets, staffing requirements, project resources, and project risk. Identifies and assembles the appropriate blend of talent and additional resources to meet project needs and requirements. * Formulates contingency plans to address schedule revisions, manpower adjustments, fund allocations, and work requirements. Ensures adherence to legally binding requirements and customer long-term strategic goals. Controls project requirements, scope, and change management issues. Level III - performs these additional responsibilities: * Responsible for taking all necessary steps with procurement, accounts payable, risk adjustment controls to ensure validated payment to contracted vendor partners. * Develops vendor performance metrics to monitor and evaluate vendor performance, making recommendations for additions and deletions of vendors as appropriate. * Leads in the identification and selection of vendors by directing the RFP process, partners with Finance on the financial details of the contract and partners with Legal to ensure the corporation is protected by the contract. Additionally, ensures all vended processes and interfaces are compliant with our security requirements. * Develops risk adjustment vendor contracts including all necessary service level agreements. * Leads re-negotiation and/or termination activities related to vendor relationships. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels: * A relevant BS degree and minimum of 2 years of Project Management experience. In lieu of a degree, six (6) additional years of experience required. * A minimum of 3 years demonstrated performance in a related area * PMP/PMI Certification preferred. * Lean Six Sigma experience desired. * Expert knowledge of Health Plan Operations and/or Risk Adjustment Operations. * Demonstrated leadership skills. * Demonstrated skills in developing and achieving project scope, costs, planning and meeting project deliverables. * Demonstrated skills in forming and fostering high performance, cross-functional teams. * Highly Effective communicator. * Demonstrated skills quality principles, especially root cause analysis and problem solving Demonstrated business and technical problem solving skills. * Very strong analytical and business process development skills. * Strong organizational and multi-tasking skills. * Demonstrated competence in staff leadership and project leadership tasks. Level II (in addition to Level I responsibilities): * A relevant BS degree and a minimum of 3 years Project Manager experience * PMP/PMI Certification required Level III (in addition to Level II responsibilities): * A relevant BS degree and a minimum of 5 years Project Management experience. * PMP/PMI Certification required Physical Requirements: * Ability to travel across regions. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: Grade E3: Minimum $62,400 - Maximum $106,929 Level II: Grade E4: Minimum $65,346 - Maximum $117,622 Level III: Grade E5: Minimum $71,880 - Maximum $129,384 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Position Overview: The Prevention Coordinator (PC) will serve as the Substance Abuse Prevention/Suicide Prevention Trainer and Case Manager within their assigned State Army National Guard. The PC will report directly to the Risk Reduction Coordinator (RRC). The PC within assigned state will: • Establish and maintain positive relationships with State Points of Contact (POCs), • Implement program goals, objectives, and standard operating, • Coordinate and conduct Substance Abuse Prevention (SAP) Training for ARNG Units that meet or supersede the requirements in AR 600-85 and AR 350-53, • Coordinate and conduct Suicide Prevention (SP) and Bystander Training for ARNG leaders and units that meet or supersede the requirements in AR 600-92, DA-PAM 600-24, and ALARACT 057-2014, • Coordinate, facilitate, quality check and ship the Unit Risk Inventory (URI), • Contact Unit commanders to assist and report outcomes of recommended training of the Risk Mitigation Plan (RMP), • Input all Prevention Training into the DAMIS and internal tracking systems, • Enter suicides, ideations, and attempts into the Critical Incident Management System (CIMS) within 48 hours of receiving a report and shall update the record within 48hours of receiving additional information, • Manage all Substance Abuse referred Soldier cases from initial referral to final disposition stats. This includes coordinating with the Unit Commander, scheduling initial assessment and follow-on treatment as needed, tracking progress, weekly check-ins with Soldier, paperwork retrieval, and documenting all communications and progress within the internal database, • Serve as a member of the Commander’s Readiness and Resiliency Council (CR2C) and the Adjutant General’s Alcohol and Drug Intervention Council (ADIC), • Establish and maintain relationships with community-based providers, • Keep the State resource catalog current, • Provide required weekly/monthly reports to the RRC, • Assist RRC with Monthly Status reports, • Attend Substance Abuse — Interim Progress Reviews, • Assist with training and coordination as needed Education and Experience: Bachelor’s Degree in a Social Science or related field, and 3 – 5 years of practical experience in the Substance Abuse Prevention, Suicide Prevention or Resiliency field. Required Qualifications: Strong and professional instruction and briefing skills which demonstrate flexibility with various audiences. Ability to work a variable schedule as duties require, including some of the weekends that State units are conducting training Preferred Qualifications: Experience working with military populations Benefits: • 401(k), • Dental insurance, • Health insurance, • Life insurance, • Monday to Friday Bachelors Degree Skills & Experience: * Prevention * Public Speaking * Case Management Willingness to travel: * In state travel is required About us: Dynamic Systems Technology, Inc. (DysTech) is a woman-owned small business dedicated to "Empowering People and Advancing Missions" through high-impact professional services and digital modernization. For over 25 years, we have served as a trusted partner to the Department of Defense and various federal agencies, delivering essential solutions in program management, systems engineering, and personnel readiness. Our work directly supports the well-being of hundreds of thousands of service members and their families across the globe, ensuring mission success through innovation and integrity. At DysTech, we believe our people are our greatest asset and foster a collaborative environment where excellence and professional growth are prioritized. Join our team to contribute to meaningful work that makes a tangible difference in the lives of those who serve our nation. Dynamic Systems Technology, Inc. (DysTech) is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.?Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.?Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: MedTech Sales Job Sub Function: Clinical Sales - Surgeons (Commission) Job Category: Professional All Job Posting Locations: Albany, New York, United States of America, Buffalo, New York, United States, Danvers, Massachusetts, United States of America, Horseheads, New York, United States of America, Rochester, New York, United States Job Description: We are searching for the best talent for Associate Surgical Account Manager/Surgical Account Manager - Upstate New York. Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at This is a field based role available in multiple cities within New York, USA. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from various locations to apply and encourage you to review the following cities where this opportunity is available: Albany, NY Buffalo, NY Rochester, NY Purpose: We are growing both our focus and device line-up to support Cardiac Surgeons and Heart Failure Cardiologists across the US. With our continued success, we are looking to expand our commercial team. You will work closely with our cardiology sales and clinical team who will be responsible for driving growth across the designated territory. Through our Impella product portfolio you will enable physicians and staff to recover hearts and save patients' lives. You will be responsible for: • Gain distribution and utilization of the Impella 5.5 (left sided treatment), • Gain distribution and utilization of the Impella RP (right sided treatment), • Manage EXCEL sites and clinicals on new Surgery, Heart Failure, ECMO technologies, • Work collaboratively within the area to achieve quarter over quarter growth, • Drive excitement and vision of heart recovery solutions with existing devices and future technologies, • Call point(s): Cardiac Surgeons, Heart Failure Cardiologists, "Heart Team" (to include Interventional Cardiologists, Intensivists, & Perfusionists), • Staff major conferences: HFSA, AHA, STS, AATS, and ISHLT, • Staff local heart failure symposiums, • Build surgical vertical in established Impella programs - Full product portfolio Qualifications/Requirements: • Bachelor's degree required, • A minimum of 10+ years experience of cardiac surgery and/ or combined cardiology medical device sales required for the Surgical Account Manager level OR • A minimum of 5+ years experience of cardiac surgery and/ or combined cardiology medical device clinical or sales required for the Associate Account Manager level, • Proven track record of selling in an operating room is required, • A proven track record in leading and motivating teams to successfully achieve quotas required, • Strong knowledge of cardiac surgery and structural heart anatomy required, • Established relationships/network of Cardiac Surgeons across the region, • Proven track record of technology adoption and market development, • Direct patient support experience required, • Ability to drive patient outcomes required, • Ability to travel 50%-75% overnight required, • Conduct duties and responsibilities in accordance with all state and federal laws and regulations governing the medical device industry required The base pay for this position is $75,000 - $100,000. The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan. This position is eligible for a car allowance through the Company's Fleet program. Benefit Information: • Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance., • Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k))., • Employees are eligible for the following time off benefits:, • Vacation - up to 120 hours per calendar year, • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year, • Holiday pay, including Floating Holidays - up to 13 days per calendar year, • Work, Personal and Family Time - up to 40 hours per calendar year For additional general information on Company benefits, please go to: This job posting is anticipated to close on 05/01/2026. The Company may however extend this time-period, in which case the posting will remain available on to accept additional applications. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Business Development, Communication, Customer Centricity, Customer Retentions, Execution Focus, Healthcare Trends, Market Knowledge, Market Research, Presentation Design, Problem Solving, Sales, Solutions Selling, Stakeholder Engagement, Strategic Sales Planning, Sustainable Procurement, Team Management, Vendor Selection

WHO WE ARE: We are Industry X: We embed innovation, intelligence, and sustainability in the way the world makes things and the things it makes. Industry X enables leaders to act quickly and confidently as they pivot to the future. We define Industry X as digital reinvention of manufacturing / engineering and believe that smart, sustainable, connected digital products and assets are about to create hyper-personalized industrial experiences, completely new levels of operational efficiency, transparency and traceability, tangible impact on sustainability and brand-new sources of revenue growth. Known for our ability to execute at speed, we help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology. Join us and become an integral part of our experienced Industry X team with the credibility, expertise, and insight clients depend on. Visit us here to find out more about Industry X.0 () THE PRACTICE: This role will align to Industry X's Manufacturing & Operations practice. Manufacturing & Operations professionals help our clients achieve their ambitions for digital transformation within their core manufacturing and operations throughout the full lifecycle of their assets. With domain expertise across consulting and technology they unlock new sources of opex and capex efficiency and effectiveness. Manufacturing Consulting who can define and design the future state of Manufacturing companies (within the 4 walls optimization). This includes organizational, operational, and technical models to enable modernization of core operations across the breadth and depth of EHS, Operations, Maintenance, Quality, Operational/ Manufacturing Excellence functions. Professionals digitize plants, sites and centers by bringing cross-facility operations at scale. Our next generation production and manufacturing methods leverage AI, IoT, automation, wearables, and predictive analytics to enable multi-site plant optimization; to increase production reliability, product quality, worker safety and sustainable operations with a more productive digital workforce. THE WORK: * Lead and support delivery of Life Sciences Manufacturing reinvention initiatives, with a focus on execution excellence, operational outcomes, and scalable solutions across development handoffs, tech transfer, and plant operations within large and small molecule, advanced therapy, and med tech manufacturing. * Support sales pursuits and solution shaping for manufacturing-led and supply chain-adjacent reinventions, contributing domain expertise across manufacturing operations, tech transfer, and engineering capabilities. * Apply a strong understanding of manufacturing and supply chain value levers across pharmaceuticals, biotech, and MedTech, including upstream R&D handoffs and downstream commercialization and launch readiness. * Contribute to business and technology reinvention efforts that connect manufacturing execution, quality, lifecycle platforms, and supply chain systems, enabling continuity of data, processes, and decision-making across the end-to-end value chain. * Leverage experience with manufacturing data foundations, including data-as-a-product, knowledge graphs, data lineage, and AI-enabled use cases, to support operational visibility, performance improvement, and cross-functional alignment. * Manage projects or workstreams end-to-end, including scope, planning, risks, dependencies, and delivery outcomes, while adapting to evolving client priorities. * Build and apply industry, functional, and technical knowledge to support client conversations, solution development, and delivery of innovative manufacturing-led ways of working. * Lead and coordinate diverse, global Accenture teams, providing day-to-day direction, coaching, and quality oversight, while leveraging AI and digital tools to improve delivery effectiveness. * Establish and maintain strong client relationships at the manager, director, and senior director levels through clear communication, structured problem solving, and delivery credibility. * Collaborate across Accenture Supply Chain & Engineering team to deliver integrated, end-to-end solutions spanning manufacturing operations, lifecycle platforms, and supply chain. * Contribute to manufacturing-focused thought leadership, including client-ready materials, points of view, and case examples related to manufacturing transformation, lifecycle integration, and product launch readiness. * Develop and maintain awareness of the Life Sciences manufacturing technology ecosystem, including key platforms, vendors, and emerging capabilities relevant to operations and execution. * Support the evolution of Accenture's Manufacturing reinvention offerings, with opportunities to grow into broader capability, account, or portfolio leadership roles over time. * The work could include any of the following processes: * Accenture's point of view amongst clients and other key stakeholders * Business process reengineering * Lean six sigma transformation * Manufacturing & Ops Excellence * Asset reliability & performance management * Process reliability * TPM & TQM * Production planning and scheduling * Quality management * Production operations * Inventory & Material handling * Workflow automation * Reporting & Dashboarding * Advance Automation * Process Design & Simulation Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. HERE'S WHAT YOU'LL NEED: * Minimum of 5 years experience as part of a team focused on plant operations and operational excellence in manufacturing in the industries of Pharmaceuticals * Minimum of 3 years exposure to manufacturing processes - traditional or digital in factory/production environment BONUS POINTS IF YOU HAVE: * Experience with Six Sigma methods and experience in applying Lean Manufacturing methods * Understanding of related ERP modules (ex: SAP PP, PI, QM, etc.) * Understanding of Plant Control Systems (DCS, PLC, SCADA, HMI, etc.) * Experience with analytics tools (Power BI, Tableau, Qlik, MSRS, etc.) * Bachelor's degree or equivalent (minimum 8 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience. Industrial or engineering degree is preferred Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 05/31/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture () Role Location Annual Salary RangeCalifornia $94,400 to $293,800Cleveland $87,400 to $235,000Colorado $94,400 to $253,800District of Columbia $100,500 to $270,300Illinois $87,400 to $253,800Maryland $94,400 to $253,800Massachusetts $94,400 to $270,300Minnesota $94,400 to $253,800New York $87,400 to $293,800New Jersey $100,500 to $293,800Washington $100,500 to $270,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the?Accenture Equal Opportunity Statement () Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Make a S PLASH wit h Latham Pool Products! At Latham Pool Products, we don’t just make swimming pool s ; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do. We believe in building an environment where everyone can thrive . That is why we offer: * A culture of integrity, collaboration, and respect. * Comprehensive benefits for you and your family. * Opportunities for growth, mentorship, and skill development. Ready to join a team that makes a difference? A little about the position : Job Summary Lead customer care and digital transformation programs within the Pool Manufacturing Industry, improving the end-to-end customer journey from inquiry to resolution, pre and post-sale. Own discovery and journey mapping, define scope and measurable outcomes (CSAT/NPS, SLA/ASA, AHT, FCR, backlog aging, cost-to-serve), and deliver platform and process improvements across front-end workflow, case management, knowledge, self-service, configurators, and ERP/CRM integrations. Drive governance, release readiness, coordinate cut over planning, testing, training/adoption, and peak-season continuity. Some of What You Will Do : * Partner with Customer Care Leadership to define, document, and manage project scope, objectives, roadmap, and business outcomes (CSAT/NPS, SLA/ASA, AHT, FCR, cost-to-serve). * Lead discovery and customer journey mapping (pre-sale, post-sale, warranty, parts) to identify pain points, root causes, and opportunities for automation and self-service. * Build and maintain integrated plans for CRM/case management, knowledge management, IVR/chat, self-service, configurators, and reporting—covering requirements, integrations, testing, cutover, and hyper care. * Develop and maintain integrated project plans (requirements, integrations, testing, cutover, and hyper care) aligned to program milestones and peak-season readiness dates. * Coordinate cross functional execution across customer care operations with Customer Care teams (Success team, Order Management, Customer Service, Warranty, Sales support) and drive parallel workstreams to accelerate outcomes. * Define resourcing needs and coordinate training/adoption plans for agents and partners (SOPs, knowledge articles, playbooks) to ensure readiness at launch. * Identify and manage risks, issues, dependencies, and decisions including security/privacy, service continuity, and warranty/customer experience impacts. * Deliver projects on time and within scope, managing change control and ensuring quality gates are met before release. * Coordinate testing, cutover, and go-live activities; manage communications and change management to minimize disruption during peak season and major releases. * Provide clear stakeholder communication and governance updates; set expectations on schedule, scope, risks, and performance against customer care KPIs. * Maintain project documentation and reporting (plans, RAID logs, decisions, release notes, adoption metrics) and track effort/cost throughout the project lifecycle. * Partner with business owners to define requirements, acceptance criteria, and operating model (roles, routing rules, escalations); ensure alignment with warranty policies, parts availability, and dealer/distributor processes. * Plan and execute training, change management, communications, and adoption for agents and partners; update SOPs, knowledge articles, and playbooks; manage post-launch issue triage and continuous improvements. * Own change control and release readiness; ensure quality gates, security/privacy needs, and service continuity during peak season and major releases. * Coordinate cross-functional execution across customer care operations, IT/digital, data/analytics, product, warranty, parts, supply chain, and dealer/distributor support; manage vendors/implementation partners as needed. * Run project governance: executive and operational status reporting, risk management, decision logs, and delivery KPI dashboards (throughput, backlog aging, SLA attainment, defects). * Manage project financials, vendor contracts/SOWs, and resource capacity; coordinate sprint/release planning where Agile is used. * Drive outcomes and continuous improvement: reduce contacts per unit, improve self-service containment, increase first-contact resolution, and shorten quote-to-order / case-to-resolution cycle times. What You Bring to the Table : (Qualifications) * 7+ years of project management experience delivering customer care, contact center, and/or digital workflow transformation (CRM/case management, portals, knowledge, chat, workflow automation). * Strong leadership and communication skills; ability to influence stakeholders across Customer Care, IT/Digital, sales/dealer support, warranty/parts, and supply chain) and ability to translate business needs into clear requirements. * Hands-on experience implementing or enhancing platforms such as CRM/case management, contact center tools, knowledge management, customer portals, chat, workflow automation, and analytics/reporting. * Clear understanding of customer care operations and metrics (SLA, AHT, ASA, FCR, backlog aging, quality monitoring) and root-cause/problem-solving methods. * Demonstrated ability to manage multiple workstreams, meet deadlines, and deliver measurable business outcomes using data and customer care KPIs. * Understanding of Agile Project Management and other Project Management Methodologies Waterfall etc. * Proficiency with Microsoft Office (Excel/PowerPoint), Teams/SharePoint, Microsoft Project, and process mapping/documentation tools (e.g., Visio or similar) * Large-scale implementation experience (CRM/contact center/customer portal/ERP integration); project management certification (PMP or equivalent) preferred. * Ability to work cross-functionally and with business partners; comfortable translating business needs into clear requirements and acceptance criteria. * Proficiency with PM tools and collaboration suites (Microsoft Project, Excel/PowerPoint, Teams/SharePoint) and comfort working with integrated enterprise systems (ERP/CRM/service, SSO, data pipelines). * Bachelor’s degree in business, information systems, engineering, or related field (or equivalent experience). Preferred Qualifications: * PMP (or equivalent) preferred; Agile/Scrum experience (CSM/PMI-ACP/ SAFe ) a plus. * Experience with customer care technology stacks (e.g., Salesforce Service Cloud, Dynamics 365, Zendesk, NICE/Genesys, Five9, ServiceNow, Power Platform) or similar. * Experience designing integrations between CRM/service platforms and ERP/order management, pricing/configurators, inventory/parts, warranty, and dealer portals. * Change management experience (training, communications, adoption measurement) and familiarity with customer data privacy/security expectations. Job Requirements * Ability to work alternative shifts as needed to support cutovers, go-lives, and peak-season readiness. * Ability to work extended hours during critical milestones (major releases, cutovers, issue triage/hyper care). * Ability to work at home/remotely as deemed necessary; occasional on-site presence may be required for key workshops or readiness activities. Working Conditions/Additional Requirements * Hybrid/remote eligible depending on business needs; occasional on-site time with customer care operations and project team * May require extended hours around peak readiness, major releases, cutovers, and go-lives to maintain service continuity. * Some travel may be required Why should you come w ork with Us ? Comprehensive Benefits for you and your family include : * Medical, dental, and vision insurance * HSA and FSA plan s available * 401( K ) with 50% company match up to 6% * Paid Time Off – Flexible Paid Time Off (PTO) * Holidays - 11 Paid, eligible on day one * Life/ADD Insurance and Short/Long Term Disability insurance with buy up options Professional Development : Training programs, Tuition Reimbursement , and growth opportunities. Supportive Environment : A culture rooted in collaboration, integrity, and respect. Some Important Information for you: Position Title: Pro ject Manager, Customer Care Digital Transformation Location: Latham, NY Employment Type: Hybrid Status: Full-time Salary Range: $85,000-$135,000 Our compensation reflects the cost of labor across US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future . Bonus : MIB Tier 3, 10% of base pay Latham Pool Products is an Equal Opportunity Employer . We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Latham Pool Products is a Drug-Free Workplace Employer. All offers of employment are subject to applicable pre-employment requirements. The submission of your resume will expedite the review of your information.

Job Description The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at . OVERVIEW The Refugee Health & Wellness Program focused on support, advocacy, and case management services for refugees with chronic or critical medical or mental health issues. The Refugee Health Promotion (RHP) case manager will provide health education, healthcare system orientation, and case management to newly arrived refugees in Albany and the Capital Region. This position reports to the Health & Wellness Manager and the Albany Field Office Director. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide direct case management services to refugees in the community under supervision of Health & Wellness Program staff., • Conduct home visits, intakes, and assessments of clients referred to the Health & Wellness Program under supervision of Wellness Program staff., • Coordinate appointments and services, and maintain case files and case notes for clients enrolled in the Wellness Program., • Communicate with healthcare providers about ongoing barriers or needs of clients served in the Wellness Program, and work to eliminate these barriers., • Provide education and orientation to small groups of refugees to support their healthcare literacy., • Work to connect clients served in the Wellness Program with supportive community networks and social support systems to ensure their long-term integration into the community and well-being. POSITION REQUIREMENTS • Bachelor's degree in social work, counseling, public health, psychology, or a relevant field preferred., • Prior experience providing case management services to refugees, asylees, and other immigrants preferred., • Excellent interpersonal skills, including ability to listen, communicate clearly, and build relationships and partnerships with program and Field Office staff., • Excellent organizational, verbal, written, and interpersonal communication skills., • Proficient in Microsoft Office, specifically Word, Access, and Excel and other database programs is required., • Highly adaptable and flexible with the ability to multi-task and prioritize in a demanding work environment., • Must have a valid state-issued driver's license, automobile insurance, clean driving record and reliable personal transportation., • Must pass a criminal background and other screening requirements., • Ability to travel locally as required., • Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace., • Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people., • Covid-19 vaccination card mandatory. TRAINING REQUIREMENTS • Satisfactory completion of USCRI’s Orientation and Training., • Complete additional training as identified by supervisor or Human Resources PHYSICAL DEMANDS • Use of manual dexterity, tactile, visual, and audio acuity., • Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands. ADDITIONAL NOTES Please submit a resume with cover letter describing your interest and qualifications with your online application. References will be required at time of the final interview. No telephone calls please. Position will remain open until filled. EQUAL EMPLOYMENT OPPORTUNITY U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law.

Job Description FAMILY ENGAGEMENT SPECIALIST, SCHOOL-BASED (LANSINGBURGH) Title: Family Engagement Specialist, School-Based (Lansingburgh) Office Location: Albany, NY Program: Lansingburgh School-Based Mental Health Type: Full-time / Non-Exempt Pay Range: $22.06 - $25.69/hour Schedule: Monday - Friday, 8am – 4pm w/ flexibility as needed. Job Ref. #: 0416 Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision: St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. Position Overview: The Family Engagement Specialist ("Specialist") will work closely with the Lansingburgh Central School District and be part of a collaborative school-based interdisciplinary team aimed to provide comprehensive mental health support to the students and families of the district. The Family Engagement Specialist will be a resource for students and their families by being an agent for needs assessment and a vital linkage to community-based services. The Specialist will work with an eye toward identifying and addressing the Social Determinants of Health needs impacting the youth and their families in order to improve health and educational outcomes. The Specialist will also provide Children’s Health Home Care Management as a form of after-care for those youth who qualify. As such, the position requires cross-training in that program. Requirements: • MSW or Master’s Degree in human service field preferred. BSW or Bachelor’s Degree in human service field with at least two years’ experience in service planning or care coordination, will be accepted., • Must have a professional record of integrity and strong advocacy for at-risk families within a community setting., • Competent clerical, organizational, and project management skills., • Ability to navigate electronic health record, adding documentation with high accuracy., • Local travel is required; A Clean & Valid New York State Driver’s License (actively licensed at least one year) and reliable vehicle for transporting clients to community resources, meetings, etc. is required*., • Previous experience working in a human services agency is a plus!, • Strong interpersonal skills, and the ability to build strong working relationships with collaborative partners including school district personnel, community agencies, and social service providers., • Proficiency in various computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.); and use secure Internet practices., • Eagerness to learn new theories and practice models to enhance job effectiveness and to achieve program outcomes is highly desired., • Capable of exercising ethical, independent judgment and discretion, and handle sensitive data with strict confidentiality. Essential Duties & Responsibilities include: • Accept referrals from the school and engage with families within 24 hours., • Conduct Social Determinants of Health assessments to identify factors impacting physical and mental health., • Develop home-based Crisis and Safety Plans that align with existing safety plans, treatment plans and/or school-based support plans (i.e. IEP, 504 plans)., • Conduct ACE Screenings on youth and other family members, when appropriate., • Link families with supports within the community., • Meet with families in their homes or in neutral settings (coffee shops, parks, playgrounds); Frequency will be determined by the needs of the family., • Transport families to and from appointments, when needed., • Attend school-based events (in-person and on-line) for parents to promote the service and encourage family participation., • Attend school-based planning meetings for youth as part of an interdisciplinary education and care team., • Collaborate closely with school personnel to ensure a coordinated approach to support the youth and their family. This will include regular and timely in-person communication, phone and email communications, and written summaries as requested., • Collaborate closely with other providers including home-based services, and health and mental health providers., • Document all contacts and significant case events in the agency’s EHR following all agency guidelines., • Carry out all of the responsibilities of the Children’s Health Home Care Manager for those youth enrolled in that program and assigned to them., • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. If you would like to learn more about our agency or one of our many programs, please visit our website at:

Job Description Position Title: Nutrition Health Educator Reports To: Program Manager Job Summary: Work as a member of the RW Support Services team to engage HIV+ individuals who have unmet nutritional needs and/or who are at risk for nutrition deficits to improve medical outcomes through nutritional assistance in the form of food vouchers and/or home delivered meals. Conducting outreach activities to facilitate enrollments, tracking and documentation of client nutritional assistance and participation in Nutrition Health Education services, as well as coordinating with the Administration Assistant and Program Manager to fulfill purchase orders, track the FB/HDM budget, and spending on client nutrition assistance, attend all group nutrition education sessions to confer with clients to identify the resources necessary to meet their needs. Make referrals, verify access to services, and address barriers as needed. Major Activities: • Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F, Alliance for Positive Health policies and procedures and other applicable regulations. Observe and abide by the HIV Confidentiality Law., • Work with the other members of an interdisciplinary team to engage clients in care, treatment and support services, • Confer with each client at least monthly to ensure that client needs are identified, and the appropriate referrals are made., • Participate in case conferences., • Ensure clients receive a nutrition health education screening that identifies their reason for participation and establishes eligibility and verification for enrollment in the Nutrition. Provide support for food pantry distributions, grocery bags, and food gift card/voucher distribution services. Monitor and document food voucher usage and client grocery receipts to ensure purchases meet Ryan White standards. Provide feedback to the Program Manager as needed., • Create and maintain community connections and communicate frequently with registered dieticians, medical providers, and others serving mutual clients. Make and follow up on referrals., • Ensure client adherence to food policies and procedures and follow protocols for food voucher and food pantry bags., • Ensure timely completion of required program and agency documentation according to standards established in the policy and procedure manual., • Incorporate the Transtheoretical Model of Behavior Change, as applicable, into all aspects of programming., • Attend all group nutrition education sessions to confer with clients and identify resources necessary to meet their needs. Meet with each client at least monthly to ensure needs are identified and appropriate referrals are made. Complete referrals, verify access to services, and address any barriers as needed., • BA or BS in Nutrition or related field such as Health Education or Family and Consumer Sciences, Master’s Degree in Nutrition preferred., • Two years’ experience in developing and/or delivering nutrition or health education and two years’ experience working in the field of HIV/AIDS or in chronic illness., • Bilingual preferred., • Travel: Must have a valid, unrestricted driver’s license and have a vehicle to travel to designated appointment sites within a multi-county region. Knowledge, Skills and Abilities Required: • Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth., • Strong oral and written communication skills. Attention to detail necessary to maintain client files and ensure that documentation is kept up to date.

Job Description RESIDENTIAL CASE MANAGER Title: Case Manager, Residential Location: Albany, NY Program: Residential Case Management Type: Full-time / Non-Exempt Pay Range: $22.06 – $25.69 (hourly) Schedule: Monday - Friday, 8:00am – 4:00pm or 9am-5pm w/flexibility required, weekends as needed Job Ref. #: 0116 About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. Our Mission St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. If you would like to learn more about us or one of our many programs, please visit our website at: Position Overview The Residential Case Manager (RCM) acts as the primary case manager and care coordinator for children placed in residential care. This case manager coordinates the facets of services for the child while in care -- medical services with the agency nursing department, mental health care with a therapist and psychiatrist, and educational matters with the children’s school. Additionally, the RCM monitors and supports the milieu treatment and actively engages with and communicates with the house staff linked to the child's care, treatment, and safety. Position Requirements • Ability to work: Monday - Friday, 8am-4pm OR 9am – 5pm w/ flexibility as needed., • A Bachelor’s Degree in human services, with a demonstrated capacity to work with people from diverse backgrounds, required., • Experience working with clients who exhibit significant emotional, behavioral, and interpersonal challenges; mental health diagnoses and trauma history, preferred., • Ability to provide safe transportation to a client in the worker’s personal vehicle, in the event that an Agency vehicle is not available for needed transportation., • Flexibility to work non-traditional hours to accommodate client schedules, which may include evening and/or weekend hours, as necessary., • Experience in the use of Therapeutic Crisis Intervention (TCI), with ability to respond effectively and therapeutically in crisis situations. TCI Certification must be earned upon hire and maintained., • A current Clean & Valid New York State Driver’s License (actively licensed at least one year) and reliable vehicle for transporting clients to community resources, meetings, etc. - with proof of 100/300 liability insurance coverage - is required*., • Knowledge and the utilization of community resources., • Excellent organization, planning and time management skills., • Strong interpersonal skills, and the ability to build strong working relationships with regulatory bodies., • Proficiency in computer applications: Microsoft Office Suite, Google Business Workspace Suite, and use secure Internet practices., • Experience with AWARDS/ NYS Connections electronic record systems, is a plus!, • A professional record of integrity, proven reliability and dependability; with qualities of positivity, flexibility and adaptability. Essential Duties & Responsibilities include • Act as liaison between child, family, school, the treatment team, and the referring agency; and the primary point of contact for the local department of social services caseworker and the child’s family., • Arrange and supervise all child/family visitations; secure signed releases and consents from the family or agency of legal custody, including permission for the special trips and events which are beyond routine residence/school activities., • Transport the child to visitation, court hearings, and other required meetings not occurring at the St. Catherine’s Center for Children program site, when necessary., • Maintain regular contact and coordinating treatment with the Day Treatment School social worker when a child is enrolled in the SCCC day treatment school. When a client is enrolled in a school other than SCCC Day treatment, the RCM will maintain sufficient contact with that school to ensure the child is optimally benefiting from the educational placement., • Participate in Committee on Special Education (CSE) meetings and maintain contact with the SCCC and CSE chairperson., • Liaise with child care staff and residence clinical staff through participation on the treatment team and during treatment reviews, service plan reviews, medication reviews, and staff meetings., • Document treatment and casework as required by SCCC and regulating agencies including:, • Completion of thorough and up-to-date progress notes in the electronic record, New York State (NYS) Connections., • Development of the service plan in Connections, given the assigned role and duties., • Court reports, correspondence with other agencies, social summaries., • Maintenance of accurate, up-to-date data on the child and family., • Completion of quarterly treatment reviews., • Updating of permission release forms requiring parent signatures., • Collection and/or preparation of all materials necessary to bring records into compliance with internal agency and external regulations., • In conjunction with the House Management Team, develop and maintain a therapeutic environment at the site., • Implement the principles of motivational interviewing as an evidence-based practice as part of the therapeutic milieu at the program site and supporting activities for the children and families., • Attend all court hearings pertaining to the placement, permanency, and treatment of the child and family., • Directly observe all visits that require supervision as deemed by the county or court., • As the primary liaison for the child/family, maintain flexible work hours, at the supervisor’s direction, to include evening hours outside of the traditional work day to accommodate family schedules if necessary. This may also include weekend hours on occasion., • Assist, as needed, in the agency’s incorporation of elements of Family First Prevention Services legislation, including discharge planning, aftercare services, and ongoing changes requested by the NYS Office of Children and Family Services linked to the legislation; train in the Family Finding model., • Develop the discharge plan for each assigned child, identifying the resources to promote a smooth transition out of care; participate in discharge activities to ensure solid case closure., • Assume the role of Primary Contact Person, as assigned, to coordinate the discharge and aftercare activities that are part of agency protocols, completing assigned aftercare tasks., • Function as a member of the direct care planning team, meeting with RMT members, unit child care supervisors, consultants, nurses, and social workers to evaluate and plan for the therapeutic milieu., • Assume additional position-related duties and responsibilities as assigned by the Supervisor of Residential Case Management. What We Offer You** • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • $500 Employee Referral Bonus, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement* & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

Job DescriptionSalary: Private Investigator - Company Vehicle Provided! PhotoFax, Inc., a nationwide private detective agency, is currently hiring surveillance investigators to join our team in the greater Albany, NY region. If you like to work autonomously in dynamic environments, surveillance investigations provide an exciting career path meant just for you! Join the PhotoFax team today and we provide the tools necessary to start your career as a Private Investigator. What your day will look like: • Monitoring, pursuing, and documenting individuals in a covert manner from a company issued-fully customized surveillance vehicle, • Pre and post surveillance briefing with your case manager to discuss objectives, surveillance tactics, and case details, • Detailed reporting on daily case observations, • Uploading video evidence obtained to the company database What you will gain: • Experience that will lead to other opportunities in:, • Investigations, • Law enforcement, • Upper claims management, • Growth within PhotoFax, • A company issued vehicle customized for surveillance and all equipment necessary to do the job, • Hands on training with our experienced trainers with 34 years of investigative knowledge, • Full health benefits package including matching 401K, • Performance based reviews and bonuses, • High school diploma, • Associates/Bachelor's degree in Criminal Justice/Criminology/Law Enforcement preferred, • Valid driver's license, • Clean driving record with minimal infractions, • Must currently reside in the greater Albany, NY area, • Flexibility to work any day of the week including weekends and holidays, • Willingness to travel with occasional overnight stays Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Travel reimbursement

Job DescriptionDescription:Supervising Senior Attorney, Education Debt Consumer Assistance Program (EDCAP)ALBANY OR ROCHESTER – TELESCA CENTER, NEW YORK Employment Status: Full-Time FLSA Status: Exempt Practice Group/Team: Consumer, Finance, and Housing (CFH) Organization Information Empire Justice Center, a diverse and highly respected statewide legal services organization, seeks a Supervising Senior Attorney for our Education Debt Consumer Assistance Program (EDCAP) with our Consumer, Finance, and Housing (CFH) practice group. This is an opportunity to join and grow in one of the most influential organizations serving marginalized low-income individuals and families in New York State. Empire Justice Center attracts and employs a diverse team of dedicated, determined, and passionate advocates who significantly impact the lives of low-income New Yorkers. We succeed through direct legal representation, high-impact litigation, and legislative and administrative advocacy. As an organization, we provide top-notch training and technical assistance to other advocates to ensure fairness and justice for New Yorkers. We thrive on our commitment to supporting justice for populations that have historically experienced severe oppression. These populations include racially diverse individuals and families experiencing poverty, housing insecurity, immigration issues, and domestic violence. Additionally, the organization advocates for people with disabilities, members of the LGBTQ community, and school-age children facing discrimination and violations of their civil rights in schools. Our offices in Rochester, Albany, Westchester County, and Long Island offer staff an exciting, dynamic, inclusive working environment with a solid commitment to work/life balance, teamwork, diversity, wellness, and personal/professional development. Position Summary Empire Justice Center is pleased to announce an opening for a Supervising Senior Attorney. The Education Debt and Consumer Assistance Program (EDCAP) Supervising Senior Attorney will oversee the EDCAP unit's practice, handle their own cases, and supervise the EDCAP Paralegal. They will manage and develop the EDCAP program, provide training, technical assistance, and support to attorneys, advocates, and EDCAP grantees; engage in legislative advocacy; and provide advice and counsel, as well as direct legal representation, to clients. Salary The referenced pay range/scale represents this job's estimated minimum and maximum compensation. Individual annual salaries/hourly rates will be set within the job's compensation range and determined by factors including, but not limited to, education, experience, qualifications, the individual's expertise, market data, and internal equity considerations. Supervising Senior Attorney, 7-8 years of experience, $104,700-$111,000 (Upstate NY) Benefits We are an organization that supports and promotes a healthy work-life balance. Empire Justice Center offers a generous benefit package, including: · 35-hour full-time work week. · Comprehensive health insurance plan. · 403(b) eligibility - immediately eligible to begin contributing from your paycheck. · Immediate vesting upon hire - ALL contributions (both employee and employer). o 1% employer match is eligible after 12 months of employment. o 3% non-elective annual contribution made by employer after 12 months of employment. · Generous vacation, sick, personal, and holiday time o 14 Paid Holidays o Vacation: 10.5 hours/month; Sick: 7 hours/month; Personal: 35 hours/year · Loan Repayment Assistance Program for qualifying employees. · Bilingual salary enhancement for qualifying employees. · Generous Bereavement Leave. · Employee Wellness Activities. · Voluntary Supplemental Disability. · Dental Insurance (employee paid). · Vision Insurance (employee paid). · $150K Group Term Life Insurance. · NYS Short-Term Disability. · FSA Eligibility. Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type, specifically - race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements: Essential Duties and Responsibilities · Travel to and work in the Albany or Rochester Telesca Center office is required to meet client and organizational needs. o This position is eligible for a hybrid work request under the organizational policy. · Develop and implement the vision and goals of the EDCAP program using Empire Justice Center's 360-degree model, which includes direct services, training and technical assistance, impact litigation, and policy advocacy. · Oversee and manage the EDCAP program, ensuring compliance with program policies, procedures, and grant requirements and meeting grant deliverables. · Oversee the collection and reporting of case and other information as required by grant and contract providers and provide them with timely reports as required. · Develop new systems and procedures as needed. · Supervise the Student Loan Paralegal and any future EDCAP employees. · Provide information, advice, and counsel to student loan borrowers. · Participate in the leadership of Empire Justice Center as a member of the management team. · Help student loan borrowers apply for relief through cancellation, forgiveness, or discharge programs. · Represent student debt borrowers in court and administrative proceedings at all stages of litigation, including but not limited to excellent research and written advocacy, discovery, witness preparation, representation in hearings and at trial, and settlement negotiations. · Serve as EDCAP and student loan subject matter expert, developing an in-depth knowledge of the law related to education debt. · Lead and participate in coalitions that advocate for the needs of individuals with education debt. · Provide legal education and substantive law training on education debt/student loan-related legal issues to the New York State EDCAP and legal community through CLEs, presentations, and other formal and informal methods. · Provide comprehensive technical assistance to other attorneys, advocates, and EDCAP grantees on complex cases and education debt-related questions. · Undertake legislative and policy advocacy aimed at improving access to justice in the area of educational debt under the supervision of the Policy and Communications Director. · Conduct outreach and engage in publicity to increase awareness of the EDCAP program. · Identify systemic issues for advocacy and opportunities for pursuing impact litigation. · Must demonstrate a high level of comfort and commitment to working with people from marginalized communities. · Work closely with your assigned supervisor and participate in regular supervision meetings, including work plan development and grant deliverable management. · Please note that all positions will supervise other practice group members if needed. · Due to limited resources, all staff are expected to perform administrative and other support-related duties to serve our clients and fulfill our mission as a non-profit legal services organization. · Other duties as assigned by your supervisor and/or to meet the organization’s needs. Minimum Qualifications (Knowledge, Skills, and Abilities) · Juris Doctorate Degree from an accredited US law school or international equivalent. · Admission to the New York State Bar and in good standing as a member of the NYS bar. · Minimum of 7 to 8 years of experience as an attorney. · Supervisory or management experience is required. · Excellent writing, advocacy, and verbal communication skills. · Ability and willingness to mentor, supervise, and train legal staff in all Empire Justice Offices through video conferencing/communication and travel when necessary. · Strong leadership skills. · Litigation experience and/or experience in litigating in administrative hearings. · Knowledge of student loan work. · The ability to provide legal advice to clients who do not speak English via an interpreter. · Demonstrated proficiency in Microsoft 365 (Outlook, Word, Excel, SharePoint, PowerPoint), with the ability to learn and adapt to other applications quickly, including but not limited to file management applications, calendar applications, and virtual meeting applications. · Must demonstrate strong analytical skills. · Ability to shift priorities while working in a fast-paced environment with multiple competing objectives. · Effective decision-making skills that balance overall organizational and leadership objectives with employee needs. · Effective interpersonal skills and the ability to cultivate partnerships. · Experience in working with diverse clientele, including those who have experienced poverty. Commitment to improving the lives and circumstances of those who have experienced poverty and discrimination. TO APPLY: Applications will be accepted until the position is filled. If interested, please visit our “Work With Us” employment page on our website at . Please submit a complete application, including a resume, cover letter, writing sample, and contact information for three professional references (one supervisor is required). Please refrain from making phone calls or sending hard copies. Incomplete applications will not be considered. If reasonable accommodations are needed, please contact Mercedece Love, Human Resources and Compliance Manager, at . Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Job Description POSITION: Client Account Manager LOCATION: Headquarters REPORTS TO: Vice President – Employee Benefits CLASSIFICATION: Full Time, Exempt PAY GRADE: EX 55 ($62,354 - $85,000 annually) AVAILABILITY: Monday-Friday 8:30am-5:00pm Position Summary: Responsible for successfully servicing and cross-selling group products to existing clients while consistently providing excellent customer service. Works directly with client Human Resource personnel and employees to manage the relationship with insurance carriers to correct claims, billing issues and interpret various plan provisions. Builds interpretive relationships with carriers and stays current with industry trends, such as product and legislative changes. Key Responsibilities: • Establishes relationships with clients and manages a book of business, which consists of fully insured clients but may also include self-insured clients., • Acts as primary intake representative, provides prompt, accurate, courteous service, maintains call logs to aid with managing relationships, and ensuring 24 hour returned call times., • Answers telephone and in-person inquiries from new and existing clients and their employees., • Utilizes market knowledge to fulfill the marketing process, which includes obtaining quotes, preparing and submitting bid specifications and evaluating the results to present final client recommendations., • Manages renewal, conducts on-site enrollment meetings and open enrollment process according to client expectations and carrier requirements., • Gathers application and enrollment materials for case submission and coordinates with carriers throughout the underwriting process., • Delivers the master contract and certificates to clients, explains benefits, claims and administration., • Prepares materials needed for client meetings including but not limited to agendas, reports, employee enrollment materials, ID cards, etc., • Informs and educates clients regarding emerging healthcare issues - ACA, ERISA, State Mandates, HIPPA, COBRA, FMLA, 5500s, Health Care Reform, etc., • Develops client service tools to assist clients in timely issue resolution., • Contacts clients on a quarterly basis to ensure satisfaction while building on existing relationships to identify cross-selling opportunities and enhancing referral probabilities., • Manages client online enrollment platform provided by Pioneer., • Creates and manages database stewardship reports., • Researches and develops vendor service tools to assist HR professionals with employee benefit administration and communication., • Evaluates proposals to assure they meet clients’ needs., • Prepares product spreadsheets, financial impact calculations and financial exposure projections., • Researches and develops new product line information in collaboration with insurance carriers and national vendor partners., • Supervises client mailing list, delivery of newsletters and Pioneer seminar participation., • Participates in training and/or continuing education as requested for professional development., • Performs other duties as may be requested. Education & Experience • High School Degree required., • 3 years’ of Employee Benefits experience required., • State appropriate Life, Accident and Health licenses are required., • Strong oral and communication skills required., • A 2 year college degree in Business or a related field preferred., • Prior Customer Service experience preferred., • Must be able to maintain flexible schedule, including possible evenings., • Must have access to reliable transportation on short notice to travel to other off-site locations and valid driver's license plus ability to maintain this throughout employment., • Experience with Community & Experience Rated Health Plans preferred., • Knowledge of Zywave a plus. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Description CASE MANAGER, LAW ENFORCEMENT ASSISTED DIVERSION ("LEAD") Location: Albany, NY Program: Homeless Services - Law Enforcement Assisted Diversion (LEAD) Program Type: Full-time / Non-Exempt Pay Range: $22.06 – $25.69 (hourly) Schedule: Monday - Friday, 9am-5pm w/flexibility as needed Job Ref. #: 0517 Our Mission St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. Position Overview The Client Outreach and Engagement staff members will act as the triage point for LEAD in Albany, Cohoes, and Watervliet. As such, this position must ensure effective and efficient communication and collaboration between all partners involved in referring and receiving referrals and diversions for LEAD. This position will provide harm reduction-based, person-centered case management in the community to individuals referred to LEAD. Case management services may include accompanying clients to necessary services such as homeless shelters, the Department of Social Services, court appointments, probation appointments, medical services, and meeting at a client’s home or in places in the community that have been mutually agreed upon. This position may also provide, as well as case management screening, outreach, and engagement services on an as-needed basis. Case Management staff members will conduct street outreach as needed to engage referred and diverted individuals who have yet to engage with their assigned case manager. The Outreach and Engagement staff must develop and maintain positive, collaborative relationships with all LEAD partners and other service providers in order to best serve LEAD participants. Position Requirements: • High School Diploma or equivalent (GED/ TASC) required; College highly preferred., • One year of experience in homeless services., • Demonstrated ability to work well with clients and cohesively as a team member., • Must have a clean and valid New York State Driver’s License, and have been a licensed driver for at least one year or more., • Previous experience working in a human services agency is a plus!, • Excellent organization, planning and time management skills., • Strong interpersonal skills and ability to exhibit empathy for those in need., • Proficiency in various computer applications such as Microsoft Office Suite (Word, Excel), Google Business Suite (Gmail, Google Docs), and use secure Internet practices., • Ability to function well in a high-paced and, at times, stressful environment., • Ability to handle sensitive data with strict confidentiality., • Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude., • Outstanding communication skills, both orally and in written form., • Demonstrated patience, flexibility and adaptability. Essential Duties & Responsibilities include, but are not limited to: • Build trusting relationships with potential and current LEAD clients and LEAD stakeholders., • Provide initial screening and engagement with referred and diverted individuals., • Conduct supportive services in a person-centered, trauma-informed way using evidence-based methods such as Critical Time Intervention and Motivational Interviewing., • Spend time in the community and in spaces people living in poverty and struggling with mental health and substance use concerns frequent in order to engage LEAD clients effectively., • Advocate for LEAD clients with other service providers and in the criminal justice system, when appropriate., • Manage and maintain information regarding assessments, progress notes, and goal completion in database, sharing information with project management and other stakeholders., • Provide case updates and engage in creative problem solving regularly with the multi-disciplinary team that supports LEAD’s work., • Develop and maintain positive, collaborative relationships with LEAD partners and other service providers including SUD and mental health treatment providers, health care providers, shelter providers, landlords, detox centers, and Albany County offices., • Additional position-related duties and responsibilities as assigned by the supervisor. What We Offer You** • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement* & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. If you would like to learn more about us or one of our many programs, please visit our website at:

Job Description CASE MANAGER - MARILLAC Title (Proper): Case Manager, Marillac Location: Albany, NY Program: Homeless Services, Marillac Family Shelter Type: Full-time/ Non-Exempt Pay Range: $22.06 – $25.69 (hourly) Schedule: Monday - Friday, 9:00am – 5:00pm w/ flexibility as needed Job Ref. #: 0503 Our Mission St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. If you would like to learn more about us, please visit our website at: Position Overview The Marillac Case Manager is responsible for assisting families with all facets of the intake process. This includes, but is not limited to performing assessments, service plan development, and coordinating housing activities with families. Requirements & Specifications • Ability to work: Monday-Friday, 9:00am – 5:00pm w/ flexibility as needed., • Associates degree in related field with two years of relevant experience; BSW or Bachelor’s Degree in Human Services field, preferred., • Will consider previous professional and/or life experience in lieu of college degree (must have a high school diploma or GED equivalent)., • Previous experience in case planning or case management, preferred., • A Clean and Valid New York State Driver’s License (actively licensed at least one year) is required*., • Proficient computer skills: Microsoft Office Suite; Google Business Workspace Suite; and use secure Internet practices., • A professional record of integrity and strong advocacy for homeless families., • Ability to work flexible hours to accommodate client schedules, which may include evening and/or weekend hours., • Previous experience working in a human services agency is a plus!, • Capable of relating to a culturally diverse and economically disadvantaged population; capacity to exhibit empathy for those in need; willing and able to work in close proximity with the clients we serve., • Familiarity with public assistance and other community resources., • Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude., • A compassionate, warm and caring mindset; Capable of exhibiting empathy for those in crisis., • Ability to work with clients with mental health issues, substance abuse and developmental disabilities., • A professional record of integrity, proven reliability and dependability; Qualities of positivity, flexibility and adaptability., • Capable of exercising ethical judgment and discretion while handling sensitive data with strict confidentiality. Essential Duties & Responsibilities • Conduct and complete documentation for intake/assessment process, initial assessment, and quarterly/biweekly treatment planning review meetings., • Coordinate service plan delivery to families through a large network of area service providers., • In accordance with the NYS OTDA, ensure forward progression of goals; structured review of individualized families’ service plans meet deadlines as set by NYS OTDA requirements., • Develop service plan goals for families; Assist families with to assess their needs and strengths and achieving service plan goals., • Act as the primary advocate and primary liaison for families when communicating with public assistance and other resource providers., • Assist families in obtaining necessary services needed to retain permanent housing (e.g. mental health services, education and employment services, substance abuse services)., • Assist in identifying and resolving barriers to housing retention by securing needed rehabilitative and/or supportive care, day care., • Provide intensive case management services to settle family in permanent housing and stabilize conditions., • Coordinate transportation when appropriate for families., • Complete and submit all assessments and reports on time; Perform and maintain record keeping statistics, as required., • Intervene in crisis situations and assist with conflict resolution; providing mediation and facilitating communication, especially between landlord and tenant., • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement* & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. If you would like to learn more about our programs, please visit our website at: EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. For more details about this position, click on the link below to download the full job description!

Job Description Founded as a settlement house in 1912, Trinity Alliance of the Capital Region, Inc., offers a wide variety of resources and support tailored to meet the unmet needs of children, individuals, and families in the community we represent. From parenting and reading classes to food pantries, anti-violence initiatives, housing assistance and much more, Trinity seeks to comprehensively strengthen our community in ways where it needs it, when it needs it and how it needs it. In short, we fill gaps. We listen. We learn. We care. We take action! Trinity Alliance values: Collaboration, Growth, Justice, & Compassion. Our Mission To strengthen and support our community by providing comprehensive, compassionate services in partnership with our neighbors. Our Vision Trinity Alliance of the Capital Region will be a responsive agent for change, growth and healing, a community hub that not only leads but listens. Position Summary SNUG Background The SNUG Street Outreach program is an evidence-based, violence reduction initiative that treats gun violence as a disease by identifying its causes and interrupting its transmission. At each site, outreach teams of credible messengers – individuals who are hired from the communities in which they work and have backgrounds similar to those with whom they aim to connect – mentor the highest risk youth with an emphasis on conflict mediation and violence prevention. The SNUG Case Management Initiative is an innovative partnership between DCJS and the state Office of Victim Services (OVS) that will allow the SNUG program to address trauma experienced by program participants and staff and improve access to victim services in the SNUG cities. By hiring case managers, the program will be equipped to better address the constant exposure to violence that affects youth and families served by the program, their communities and SNUG staff. The SNUG case manager will be located at the SNUG office and will be supervised by the SNUG site-based social worker. They will be assisting the social worker in providing case management services to victims of crimes. Among other things, this will include assisting clients with navigating court and medical appointments, applying for compensation through OVS, and connecting individuals to educational/vocational services. Key Responsibilities: • Work as an onsite case manager and member of the SNUG team in order to support victims of crime affected by community violence., • Manage the site's referral resource database and create relationships with local agencies and service providers., • Assist victims of crime navigate systems including providing court advocacy and transportation to medical appointments., • Work with the SNUG staff and assist them in providing case management services to their high-risk program participants., • Respond with SNUG team to violent incidents in the community, attend SNUG outreach events, and make home visits to victims and families when appropriate., • Develop relationships with hospitals and other crime victim service providers in order to ensure crime victims know about and utilize SNUG services., • Maintain a sufficient caseload of clients at any given time., • Adhere to all documentation and database requirements and accurately track work in accordance with VOCA reporting standards., • Willingness to travel to trainings and conferences including an initial week-long training that may require overnight travel within NYS, and a biannual two-day conference in Albany., • Be available to support SNUG team in emergency situations regarding incidents with staff or participants., • Ability to work flexible hours (evenings and weekends) when necessary., • Associates degree from an accredited university., • Experience working in the social services field. In addition to a competitive salary, you will enjoy a range of valuable benefits, including 14 paid holidays, health insurance starting at the beginning of your first full month of employment, and immediate accrual of sick leave. Personal time will also be available from your first day on the job. We are deeply committed to you and all our employees. You will also have opportunities for professional training and advancement within our organization.

Job Description People Aging with HIV (PAWH) Case Manager Job Summary: Engage individuals 50+ living with HIV that are facing age-related illness and co-morbidities with the goal of improved health outcomes. Link and retain clients in health care, address social determinants of health, and assist them to maintain on antiretroviral therapy to maximize viral load suppression so they remain healthy and prevent further transmission. Major Activities: 1.Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F, HIPAA, Alliance for Positive Health policies and procedures and other applicable regulations. 2.Recruit and engage individuals living with HIV who are not in care or sporadically in care. Employ techniques to actively support clients in activities that improve their health outcomes resulting in sustained viral load suppression. 3.Address and remove barriers to enable client access to all necessary components of health care. Conduct home visits and/or meet clients at designated service providers and community locations to increase accessibility. 4.Conduct cognitive, physical and behavioral screenings and refer to appropriate services. 5.Work with the Community Support Specialists to engage clients into care and treatment, support services and facilitate psychosocial support groups. 6.Incorporate the Transtheoretical Model of Behavior Change, as applicable, into all aspects of programming. 7.Rotate through all regional offices to serve clients, conduct psychosocial support groups, conduct outreach, and connect with local providers. 8.Collect, maintain, and report up to date client health indicator, contact, and history data. Utilize indicator data to address barriers and improve individual health outcomes. Implement strategies to communicate client health information among internal and external interdisciplinary teams. 9.Conduct multidisciplinary case conferences. Coordinate services and referrals with service and clinical providers that facilitate clients’ engagement and retention in care. Negotiate and advocate on behalf of clients for services that support self-sufficiency and self-management. 10.Maintain accurate records in accordance with funder requirements and agency protocols. Maintain documentation and statistics on activities to comply with reporting requirements. 11.Perform other duties as assigned. Qualifications: -Associates Degree or Bachelor’s Degree preferred in Human Services, Public Health or related field and two years of human service experience. -Familiarity with regional HIV primary care, mental health, substance abuse and other services and resources. -Possess an understanding of community level work and the importance of collaborating and coordinating with other organizations. -Must have a valid unrestricted driver’s license and have a vehicle to travel to designated appointment sites within a multi-county region. -Ability to work flexible hours if needed, to increase access to services. Knowledge, Skills and Abilities Required: -Effective communication and documentation skills. -Strong community liaison skills. -Attention to detail; well organized; good time management skills. -Ability to maintain professional boundaries within agency and grant guidelines, as well as with clients and external service providers. -Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth. Employment Classification: Non-exempt; Fulltime 37.5 hours per week PHYSICAL DEMANDS: The physical demands described (attached) are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equipment Used: Office equipment (such as computer, cellphone, fax, copy machine, shredder); motor vehicle.

Capital District Psychiatric Center (CDPC), an Office of Mental Health (OMH) Joint Commission accredited hospital, is recruiting an Assistant Director of Nursing 1 Psychiatric (ADON) to oversee Quality, Education, and Training for all Nursing Staff.Under the direction of the Director of Nursing 3 (D

Primary Duties and Responsibilities:.Comply with all requirements of 291 Licensure.Compliance with applicable laws, rules, and regulations, to include NYSED Guidelines.Responsible for the provision of health services as defined in the job description for the Residential Program’s Nurse.Ensures the

Extensive Traveling is Required.

We want the same like-minded, awesome candidates to travel with us.

Extensive Traveling is Required.

We want the same like-minded, awesome candidates to travel with us.

Extensive Traveling is Required.

Job Type: Local or Travel Contract. Requirements: Must have 2yrs M/S experience during the past 3yrs, including travel exp.

We want the same like-minded, awesome candidates to travel with us.

We want the same like-minded, awesome candidates to travel with us.

We now offer Daily Pay through a trusted third-party provider giving you faster access to your earnings!.Supervises all nursing staff in the facility.Development and implementation of nursing policy and procedure .Overseeing the hiring and continued employment of nursing staff .Ensuring there is ade

We want the same like-minded, awesome candidates to travel with us.

Registered Nurse (RN) Supervisor.We now offer Daily Pay through a trusted third-party provider giving you faster access to your earnings.Complete resident care requirements by scheduling and assigning nursing staff.Establish a compassionate environment by providing support to residents & familie

Track work order schedules and flag delinquencies; escalate delays or cost overruns to the unit manager with documented rationale. Prior experience as an owner's representative or construction manager on public sector or institutional capital projects. Project Manager - Job Order Contracting (JOC) A

Project Manager - Job Order Contracting (JOC) Albany. Project Managers for positions within the Job Order Contracts (JOC) group. The client for this project is for JOC Project Managers is NYS Office of General Services (OGS).

Project Manager - EIC - Harriman Campus Office Albany.

Project Manager - Job Order Contracting (JOC) Albany. Project Managers for positions within the Job Order Contracts (JOC) group. The client for this project is for JOC Project Managers is NYS Office of General Services (OGS).