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Job DescriptionPosition Description: Manager, Operations (Temporary) - Jersey City, NJ YPIE partners with students to ensure they are ready for, enroll in, and complete college. At Yonkers Partners in Education (YPIE), we believe: • All young people, regardless of zip code, are entitled to a quality education, and a chance to discover their passions and share their talents with the world., • Post-secondary education is essential to upward economic mobility. JOB MISSION The Manager, Operations leads YPIE’s operations and day-to-day logistics and maintains our after-school space, the YPIE College Zone. The JC operations manager will also lead one after-school major. This is a temporary, full time role. RESPONSIBILITIES & RESULTS College Zone Operations • Proactively manage relevant program logistics to ensure smooth operations of daily after school academic center (YPIE College Zone), including:, • maintaining QR code student check-in system, • coordinating supplies and computers & device check-outs, • completing daily opening & closing checklists, • managing student reward system (Scholar Dollars, Swag Store), • coordinating work-study interns and external volunteers schedules & tasks, • coordinating schedule of room use and upkeep of supplies, • Manage the physical space of the College Zone, creating an environment that supports a welcoming, academic, and professional culture., • Serve as the person ‘directing traffic’ for staff, students, and volunteers in service of achieving student success., • Collaborate with other YPIE team members to develop and sustain a culture & climate at the College Zone that facilitates effective student learning experiences, as measured by the College Zone Climate Inventory tool.Program Operations, • Manage student records and use data systems to proactively identify student challenges and concerns, • Serve as point person for Jersey City daily data needs, including enrollment management, finance documentation, and grant-related data management, • Communicate clearly to key stakeholders about timelines and tasks as necessary, • Track student applications and enrollment, • Manage student notification system (reminders, attendance notifications), • Support the recruitment process for a new cohort of YPIE Fellows Events, • Coordinate events, including: career fair, college visits, FAFSA and college applications events, community events, support with volunteer events, and other special events and programs., • Lead on the creation of program tools/materials/assets (flyers, Google Forms, surveys.)Staff Support, • Organize logistics in advance for smooth execution of programs. Events are reliably pulled off without issue., • Ensure staff have the operational support needed to do their job, by (including but not limited to): maintaining office spaces (including school-based offices) and managing supply ordering & distribution, • Earn positive feedback from stakeholders, and continuously provide feedback to improve program implementation.Student Engagement & Effective Relationships, • Develop strong professional relationships with students in order to facilitate targeted and comprehensive support., • Help connect students to crucial YPIE and external resources as necessary and hold students accountable for milestones to achieve their goals., • Collaborate with volunteers to assist in providing services to YPIE students., • are always learning, embracing feedback and pursuing growth alongside our students., • do whatever it takes, consistently going the extra mile to get the job done with the highest degree of quality., • sweat the details, approaching tasks with meticulous attention to every element and pride in high-quality work., • collaborate, regularly coordinating with key internal and external partners to advance strategic goals., • track and use data, maintaining strong records and regularly consulting data to inspire effective decision-making. CANDIDATE QUALIFICATIONS To be eligible for consideration, applicants should have: • An outcomes-focused orientation, • Ability to make arrangements for daily travel/transitions between program sites and supply pickup/distribution, • Flexibility to work some evening and weekend hours as student needs arise, • Experience with Google platform and comfortable with technologyThe most competitive applicants will possess:, • Bachelor’s degree, • Attention to detail, • Experience with and commitment to ensuring equity for a diverse population of students, • Ability to see the big picture and sweat the small stuff at the same time, • Ability to create good systems & willingness to execute existing systems/processes, • Proven organizational and program tracking skills, • Flexibility; able to roll with the punches, • Spanish fluency a plusYou are likely to be successful in this role if:, • You enjoy solving challenging problems to reach measurable outcomes., • You thrive in a fast-paced, entrepreneurial environment, where you will manage your own time to support each student. YPIE offers a competitive compensation and benefits package commensurate with experience. Benefits include: • Health, dental, and vision insurance, • Retirement plan with matching contributions, • Flexible Spending Account, • Commuter benefit, • Life insurance 1INijYBEO3

Job Description The Evening Coordinator supervises and coordinates activities of assigned case managers and counselors, oversees activities of the consumers and monitors physical plant conditions that impact the safety and security of consumers, staff and facility assets. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. ESSENTIAL JOB TASKS: 1. Assists in Providing Clinical Services • Assigns and coordinates staff activities, • Provides clinical oversight, • Ensures staff operate according to all state and federal regulations and ICL policies and procedures, • Responsible for ensuring accuracy of and timely completion of required clinical documentation, • Responsible for ensuring service plans and goals are implemented as written and overseeing revisions to plans and goals as necessary, • Ensures appropriate crisis intervention occurs as needed, • Ensures staff receive relevant information regarding clinical treatment, program operations, community providers and resources, • Provides direct care coverage as needed, • Serves as Manager on Duty as assigned, • Assists in the admission and orientation of new consumers 2. Assists in Directing and Supervising Staff • With the Program Director’s authority establishes and maintains work schedules in accordance with ICL policies and procedures, • Ensures assigned staff’s compliance with agency time and attendance policy, • Conducts staff supervision in accordance with division expectations and ICL procedures, • With the Program Director’s approval conducts disciplinary action as needed, • Assists in the recruitment, selection, training and orientation of new employees 3. Assists in Providing Quality Management Overnight • Assists in ensuring program is in compliance with all state and federal regulations and all ICL policies and procedures, • Ensures that Plans of Corrective Action are implemented and adhered to, • Regularly reviews and monitors staff activities and makes recommendations to Program Director, • Participates in all activities to improve quality of services provided. 4. Assists in Fostering Community Relations • Assists in the promotion of Mental Health and Wellness management in local communities, acts as liaison to community providers, community boards, elected officials, neighbors and emergency services providers, • Educates staff on the importance of maintaining positive relations with all factions of the community, • Cooperates with other organizations in the development of long range plans for mental health program development and wellness management., • Bachelor's degree in a recognized mental health discipline such as social work, psychology, nursing, rehab counseling, etc. plus a minimum of 2-3 years’ experience with direct supervision or program oversight with individuals with mental disabilities., • Ability to coordinate activities of staff and integrate as part of a multidisciplinary team, • Ability to manage multiple projects, delegate tasks and ensure completion of all tasks, assigned and delegated, • Ability to manage resources, • Ability to solve problems effectively, • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., • Ability to serve as a role model to residents/consumers., • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to complete written forms and reports in an accurate and timely manner., • Ability to communicate effectively with staff, consumers/residents, families, and the public., • Ability to prepare accurate and timely documentation, reports and other written material as assigned., • Ability to secure the cooperation of and work effectively with others, • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be aware of other’s reactions and understanding why they react the way they do, • Ability to actively looking for ways to help people, be compassionate and hopeful, • Ability to talk to others to effectively convey information, • Ability to listen to what other people are saying and asking questions as appropriate, • Ability to identify the nature of problems and propose solutions, • Ability to report for work as scheduled on a consistent basis, • Ability to understand and adhere to internal and external laws, rules, and policies, • Social Perceptiveness and trauma-informed perspective-ability to be aware of other’s reactions and understanding why they react the way they do

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Paid time off We are seeking a proactive, organized, and energetic Office Manager to join our insurance agency. This key role ensures smooth day-to-day operations, oversees the client experience, and fosters a high-performance culture in our sales team. The ideal candidate is passionate about delivering exceptional service, skilled in team motivation, and thrives in a customer-focused environment. Please attach a resume and a cover letter when applying to be considered. Key Responsibilities • Customer Experience Management:, • Oversee all front-office activities to ensure an inviting and responsive reception for customers, both in-person and via phone/email., • Serve as the primary point of contact for client issues, resolving inquiries efficiently and handling complaints with professionalism., • Monitor and improve key customer service metrics (response times, satisfaction surveys, retention rates, etc.)., • Develop and implement procedures to ensure a seamless client onboarding and renewal process., • Train staff in best practices for customer service, aiming for consistent, positive experiences., • Sales Team Leadership & Motivation:, • Support daily activities of the sales team, assigning leads and tracking progress., • Create and maintain a positive and motivating environment that inspires the team to meet or exceed sales goals., • Coordinate regular team meetings to share updates, recognize achievements, and provide product and sales training., • Collaborate with agency leadership to set sales targets and develop strategies to achieve them., • Identify areas for individual and team improvement; deliver feedback and coaching., • Office Administration:, • Manage office schedules, supplies, and ensure compliance with agency procedures and regulations., • Process and maintain organized client records and documentation in accordance with privacy rules., • Coordinate with carriers, vendors, and partners as necessary., • Manage the upkeep and professional look of the officeAs an Agent Team Member, you will receive..., • Salary plus commission/bonus (up to $75,000 base + up to $25,000 commission/bonus - probationary period applies), • Health stipend, • 401 (k) when qualified, • Paid time off (vacation and personal/sick days), • Valuable experience, • Growth potential/Opportunity for advancement within my agency, • Monthly earned unlimited commissionsDesired Qualifications:, • Associates or Bachelors degree preferred; relevant experience considered., • 3+ years of experience in office management or customer service, with a preference for the insurance industry., • Proven experience motivating and coaching a team for sales/service performance., • Excellent communication, organizational, and problem-solving skills., • Proficient in MS Office; experience with CRM (Salesforce) is required., • Property and Casualty license (must have currently), • Life and Health license (must have currently or be willing to take), • State Farm experience - a plus, • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred, • Successful track record of meeting goals/quotas preferred, • Excellent communication skills - written, verbal, and listening, • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams, • Self-motivated, • Proactive in problem-solving, • Ability to make presentations to potential customers, • Achieve mutually agreed upon marketing goalsKey Attributes:, • Passionate about customer service., • Strong team leader with a positive attitude., • Detail-oriented, dependable, and adaptable.If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.