Service Dispatcher
26 days ago
Pompton Plains
Job Description We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers. Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT. Customer Service/ Dispatcher Description: • Receive incoming service requests from customers, technicians, or sales representatives., • Efficiently schedule service appointments based on technician availability and geographic location., • Maintain clear and professional communication with customers regarding appointment times and any delays., • Confirm appointments with customers and provide estimated arrival times., • Input data into the dispatching software or system, ensuring data integrity., • Monitor and manage technician availability and workloads., • Handle emergency service calls promptly and effectively, dispatching technicians as needed., • Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions., • Scheduling door estimates Why Precision Overhead Garage? Don’t miss out on this incredible opportunity to kickstart your career with a thriving company. • We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time., • Awesome perks including:, • Bonus opportunities, • Paid Training, • Company events, • Breakfast and snacks., • Growth opportunity and career path Customer Service/ Dispatcher Requirements: • Bilingual proficiency in English and Spanish is a plus, • High school diploma or equivalent., • Previous experience in dispatching or customer service is a plus., • Strong organizational and multitasking skills., • Excellent communication and detailed oriented skills., • Proficiency in using scheduling and dispatching software., • Ability to work well under pressure and adapt to changing priorities., • Knowledge of the garage door industry is a bonus but not required. Join our team and be a part of our mission to provide exceptional garage door services to our customers!