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Job Description Job Summary The Forklift (Cherry Picker) / Warehouse Associate is responsible for operating powered industrial trucks to move, locate, and pick materials within a warehouse or distribution center. This role involves fulfilling orders, maintaining accurate inventory records, and ensuring all materials are stored and handled safely. The ideal candidate has experience operating cherry picker equipment, demonstrates strong attention to detail, and adheres to all safety and OSHA regulations. Job Responsibilities * Operate cherry picker equipment to move, pick, and transport materials within the warehouse. * Accurately fulfill customer orders and ensure timely completion of picking tasks. * Properly label, organize, and store materials to maintain accurate inventory. * Verify quantities and measurements using basic math calculations. * Follow all company safety policies and OSHA guidelines while operating equipment. * Assist with loading, unloading, and general warehouse organization as needed. * Conduct pre-operation inspections of the cherry picker and report any mechanical issues or safety concerns. * Maintain a clean, organized, and efficient workspace. * Perform other related duties as assigned. Job Requirements * High school diploma or equivalent required. * Previous experience working in a warehouse or distribution center preferred. * Proficient in operating a cherry picker or other powered industrial equipment. * Strong attention to detail with a focus on accuracy and efficiency. * Ability to lift and move heavy objects as required throughout the shift. * Familiarity with warehouse operations, order picking, and inventory management procedures. * Knowledge of safety protocols and ability to comply with OSHA standards. * Excellent organizational and time-management skills. * Ability to work independently and as part of a team. Education * High school diploma or equivalent required. Work Experience * Prior experience operating cherry pickers, forklifts, or other warehouse equipment preferred. * Experience in material handling, order fulfillment, or warehouse operations desirable. Additional Job Details * Schedule: Monday–Friday, 10:00 a.m. – 6:30 p.m. * Must be able to safely operate powered industrial equipment and comply with all safety requirements. #ZR

Job Description PrideNow is hiring an Order Selector for one of our Food Distribution clients located in Piscataway, NJ. This is a temp-to-hire opportunity offering steady hours, competitive pay, and long-term career potential. Pay Range: $17/hr Work Schedule: Monday–Friday | 6:00 AM – 2:30 PM Job Summary As an Order Selector, you will play a vital role in daily warehouse operations by ensuring materials are accurately received, stored, and prepared for production. This role requires strong attention to detail, physical stamina, and the ability to thrive in a fast-paced environment. You will support production teams, maintain inventory accuracy, and help keep the warehouse organized and compliant with safety standards. Essential Duties & Responsibilities • Utilize the Warehouse Management System (WMS) to manage and track inventory with real-time accuracy., • Collaborate with packaging and production teams to ensure materials are available as needed., • Perform weekly cycle counts using RF/mobile scan devices., • Document, report, and resolve any discrepancies found within the inventory system., • Assist with replenishing stock throughout the warehouse., • Move pallets to staging areas and ensure proper inventory placement., • Maintain a clean, safe, and organized work area., • Follow all warehouse procedures, including proper stacking, labeling, and documentation., • Support team workflow to ensure timely and accurate order fulfillment., • Perform other duties as assigned by the manager. Knowledge, Skills & Abilities • Strong multitasking and time-management skills., • Ability to work in a fast-paced, team-oriented environment., • Able to work irregular or extended hours, including weekends or nights if needed., • Strong attention to detail and organizational skills., • Ability to lift up to 50 lbs as required. Education & Experience • High School Diploma required., • WMS experience with RF scanner required., • Previous experience in order selecting, stock replenishment, or warehouse/distribution operations preferred. About Us PrideNow is Pride Global's light industrial staffing organization, a key part of the Pride Global family. We specialize in providing high-quality workforce solutions to the light industrial sector. With the support of a global network, PrideNow is committed to promoting diversity, ensuring compliance, and driving success for businesses worldwide. We are proud to deliver local expertise backed by global excellence. Benefits Disclosure Pride Global and its affiliates — including Russell Tobin, Pride Health, and Pride Now — offer eligible employees comprehensive benefits including medical, dental, and vision coverage; supplemental insurance; 401(k); life and disability insurance; employee assistance programs; identity theft protection; legal support; auto/home insurance; pet insurance; and employee discounts with selected vendors. EEO Statement As a certified minority-owned business, Pride Global and its affiliates — including Russell Tobin, Pride Health, and Pride Now — are committed to fostering a diverse workforce and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy,

Job Description About Fusion Transport Delivering Next-Generation Logistics Solutions Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing. From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion’s evolution! Job Overview: Responsible for executing daily functions and projects which involves all materials in the warehouse. Ensures material movements, transfers, and distribution is performed in an efficient and accurate manner. Takes precautions to protect warehouse contents against loss. Retains and reviews warehouse documents and reports. Completes miscellaneous support functions and supports area personnel as required. How You Will Make an Impact: • Complete & document daily forklift inspections., • Move material to/from stock to manufacturing lines using a RF Gun., • Accurately transact all material movements real time into WMS., • Shrink wrap and stage in the appropriate area., • Accurately count material returning to stock, attach a “COUNTED” sticker with updated quantity, initial and date., • Maintain cleanliness and organization throughout building including pallet organization, emptying of dumpsters and loading of recyclable material into dunnage trailer., • Be in constant communication with other team members and leadership to understand their needs and status of current and future jobs., • Movement of inventory and non-inventory pallets to ensure efficient operations., • Perform accurate Cycle Counts and any requested counts., • Proficient with data entry into an WMS system., • Experience in a 3PL Warehousing or Crossdock facility is a plus., • Ability to work as a team and independently., • Good attention to detail., • Ability to perform all tasks while continuously standing., • Ability to work quickly, efficiently, and accurately while ensuring quality., • High School Diploma or equivalent, • 1-2 years’ experience in material handling in a manufacturing environment., • Forklift certified (or eligible). Physical Requirements and Shifts • Extended periods of standing., • Frequently moves items weighing up to 50 pounds., • 3rd shift (10pm to 6:30am) What we Offer: • Medical, Dental and Vision Insurance, • Paid holidays, • Paid time off (PTO), • 401(k), • Career growth and development opportunities, • Collaborative & committed team environment All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. 3rd Shift - 10pm to 6:30am

Job Description Job Description Date 06/2025 Location 1300 Airport Road – Van Dyke Title Operator, Forklift Department Operations Reports to Manager, Warehouse FLSA (Exempt or Non-Exempt) Non-Exempt Role Overview The Forklift driver will perform all functions related to receipt of goods, put-away into warehouse, replenishment of pick areas, manual order processing, order auditing, shipment preparation, pallet building, truck loading and cycle counting inventory. All functions may require use of powered industrial trucks, SAP or RF as needed. Areas of Responsibility • Receives product from domestic and overseas vendors, transfers, customer returns, refused shipments, and non-inventory support products., • Accurately audits and verifies all incoming quantities for entry into computerized inventory., • Performs on and off-site warehousing duties to include: the initial movement of materials to appropriate locations, effective space utilization, and material retrieval delivery, using powered industrial equipment as needed., • Performs order fulfillment duties to include: reviewing and prioritizing available orders, determining stock requirements and maintaining levels of required inventory, physically picking and packing orders, auditing and verifying picked orders, preparing completed orders for shipping, using SAP and RF as needed., • Performs shipping duties to include: Locating pallets to the dock, performing dock audits, verifying driver information, loading shipments on to trucks, properly filling out and signing BOL, tracking shipments, using SAP and RF as needed., • Ensures safety and quality standards are consistently followed., • Performs sortation duties to include: lifting cartons at sortation, palletizing cartons, printing pallet tickets, moving freight to the dock, using SAP and RF as needed., • Ensures full compliance with Company policies, procedures, GMP’s, Ethical Business Practice, and SOP’s at all times. Ensures documentation such as operation logs, batch records, etc. are fully completed, signed and in compliance with company standards and regulatory requirements., • Handles start up and shut down duties pertaining to equipment at the beginning and end of each shift., • Maintains proper gowning and hygiene to ensure integrity of the product as per company policies., • Works extended hours and occasional weekend overtime., • Works in a safe and responsible manner in order to create an injury-free and incident-free workplace. Complies with all job-related safety and other training requirements. Education & Qualification: • High school graduate or GED equivalent, • 2+ years in distribution/warehousing, • Minimum of one (2) year work experience in nutritional’s, supplements, food or pharmaceutical manufacturing industries, • Demonstrates ability to work in a team and assist others., • Able to follow written instructions precisely and perform basic math calculations as required., • Understands and is knowledgeable of cGMP, OSHA standards etc., • Mechanically inclined to understand inner workings of equipment., • Demonstrates the ability to read and write basic English in order to be able to understand the industry regulated instruction sheets., • Prior experience driving sit-down and stand-up PITs and ticketing experience helpful, • Ability to lift up to 50 lbs.; occasionally lift and move up to 75 pounds., • Must stand and walk on production floor a minimum of 6 hours per shift, • Uses hands to finger, handle, feel, or operate objects or controls, lifting to waist height and/or above shoulder height, frequent bending from waist, or squatting, walking short distances., • Occasionally works from a rolling ladder or step stool, must be to lean over equipment as well as kneeling on the floor to clean under the equipment., • Work is regularly performed inside a manufacturing environment where temperatures can be moderate, exposure to dust, odors, noise, and fumes. The noise level is usually moderate. Employee can be exposed daily to chemicals and cleaning agents. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. USPL is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected by applicable local, state, or federal law. Benefits And Compensation: Our benefits are designed to help you move forward in your career, and in areas of your life outside of USPL. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance. We also offer a matched 401(k) savings plan. Employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, sick time, etc. Newly hired employees receive up to 10 days of vacation the first year, which grows to 12 days starting the second year of employment. 2nd shift - 3:00pm to 11:30pm

Job Description About Fusion Transport Delivering Next-Generation Logistics Solutions Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing. From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion’s evolution! Job Overview: Responsible for executing daily functions and projects which involves all materials in the warehouse. Ensures material movements, transfers, and distribution is performed in an efficient and accurate manner. Takes precautions to protect warehouse contents against loss. Retains and reviews warehouse documents and reports. Completes miscellaneous support functions and supports area personnel as required. How You Will Make an Impact: • Complete & document daily forklift inspections., • Move material to/from stock to manufacturing lines using a RF Gun., • Accurately transact all material movements real time into WMS., • Shrink wrap and stage in the appropriate area., • Accurately count material returning to stock, attach a “COUNTED” sticker with updated quantity, initial and date., • Maintain cleanliness and organization throughout building including pallet organization, emptying of dumpsters and loading of recyclable material into dunnage trailer., • Be in constant communication with other team members and leadership to understand their needs and status of current and future jobs., • Movement of inventory and non-inventory pallets to ensure efficient operations., • Perform accurate Cycle Counts and any requested counts., • Proficient with data entry into an WMS system., • Experience in a 3PL Warehousing or Crossdock facility is a plus., • Ability to work as a team and independently., • Good attention to detail., • Ability to perform all tasks while continuously standing., • Ability to work quickly, efficiently, and accurately while ensuring quality., • High School Diploma or equivalent, • 1-2 years’ experience in material handling in a manufacturing environment., • Forklift certified (or eligible). Physical Requirements and Shifts • Extended periods of standing., • Frequently moves items weighing up to 50 pounds., • 1st Shift (7:00 am to 3:30 pm), • 2nd Shift (3:30 pm to 12 am) What we Offer: • Medical, Dental and Vision Insurance, • Paid holidays, • Paid time off (PTO), • 401(k), • Career growth and development opportunities, • Collaborative & committed team environment All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. 1st Shift (7:00 am to 3:30 pm) 2nd Shift (3:30 pm to 12 am)

Job DescriptionCompany Description Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at cornerstonebuildingbrands.com. Job Description Fork Lift Operator 2nd Shift Receiving Base Pay: $20.00 per hour 2nd Shift: 3:45 pm - 12:15 am DUTIES AND RESPONSIBILITIES The Forklift Operator is responsible to provide support to the supply chain through collecting, loading, shipping, and receiving warehouse products. The successful candidate will be responsible for operating technical equipment, optimizing loading for efficient logistics and supporting other warehouse functions to ensure optimal operation of the business. • Provide support to the supply chain through collecting, loading, shipping, and receiving warehouse products, • Responsible for operating technical equipment, optimizing loading for efficient logistics, and supporting other warehouse functions to ensure optimal operation of the business, • Operate Forklift, • Use wireless RF scanning equipment to ensure accuracy of inventory, • Scan and process materials accurately and timely to ensure customer satisfaction, • Adhere to quality and customer service standards set forth by the company, • Perform cycle counts as required, • Pick, wrap and stage orders to be shipped and load material on outbound delivery trucks for customer orders, • Inspect and perform maintenance of forklifts and other material handling equipment, • Identify safety hazards in the workplace, • Consolidate partial pallets for incoming goodsQualifications, • A minimum of 2 years of forklift operating experience or combination of forklift experience and material handling work highly preferred, • Basic computer skills, • Ability to lift up to 50 pounds on a continual basis above shoulder height and below the waist, • Ability to walk/stand for long durations (duration of shift excluding breaks)., • Vision abilities to include close, distance, peripheral, color and depth differentiation, • Use of hands and fingers for fine manipulation, • Ability to perform specific tasks that involve climbing and kneeling, • Frequent exposure to dust and debris from the production process, • Frequent exposure to loud noises Additional Information Site Location: 1 Silverline Dr. North Brunswick Township, NJ 08902 Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment. Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or . If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or . This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. Notice of Recruitment Fraud We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Job Description Key Responsibilities: (We will assign to learn from different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach) · Supervise operations of DSPs, ensuring compliance with company standards. · Develop and enforce quality assurance protocols. · Monitor performance and drive continuous improvement. · Oversee third-party warehouse activities for consistency and reliability. · Coordinate domestic delivery within the U.S. · Lead budget management and team KPIs. · Conduct daily control meetings and performance reviews. · Recruit qualified DSPs and provide onboarding. · Design training to improve service quality. · Oversee regional fleet operations, task distribution, and cost control. · Manage in-house and outsourced vehicle resources. · Continuously optimize collection models and processes. · Coordinate with internal teams and external partners. · Handle daily operations and emergency responses. Requirements · Bachelor’s degree or equivalent, bilingual Mandarin required. · Minimum 1 year in last-mile or 3PL warehousing and logistics related experiences. · Strong leadership, analytical, and decision-making skills. · Able to perform under pressure in fast-paced environments. Ready to be part of a growing, innovative team? Explore our current job openings and apply today! We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach Benefits · 7 PTO days · 5 Paid Sick Leave Days · 6 Paid Holidays · 401K 100% Matching up to 2% · 50% Medical insurance, 100% Dental and Vision Insurance

Job DescriptionDescription: Ecommerce Implementations Project Manager Celerant Technology – The Project Manager manages key client projects. Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of ecommerce projects. Set deadlines, assign responsibilities, monitor, and summarize progress of project. Prepare reports for upper management regarding status of project. The successful candidate will work directly with clients and web developers to ensure deliverables fall within the applicable scope and budget. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Reports to Department manager. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. This Position is for the Roswell, Georgia Office. No telecommuting. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: -Ensure that all projects are delivered on-time -Maintain project plans to monitor and track progress -Manage the relationship with the client -Meet with clients to take detailed ordering briefs and clarify specific requirements of each project -Track project performance -Perform other related duties as assigned -Client training Requirements: -Proven working experience in project management -Excellent client-facing and internal communication skills -Excellent written and verbal communication skills -Solid organizational skills including attention to detail and multitasking skills QUALIFICATIONS & EXPERIENCE: -Project Management Experience -Creative, Innovative Individual -Ambitious, Ability to multi-task -Team Player, but also able to work on own and manage time effectively -Experience with Ecommerce -Experience with Social Media -A functional understanding of HTML and CSS -A functional understanding of Shopify and/or Woo Commerce Work Environment and Physical Requirements Work is performed primarily in an office setting. Work pressures, disturbances of work flow, and/or irregularities are expected and occur on a regular basis. Incumbent is continuously faced with a number of projects considered to be high priority. Project work must continue while assuring that day-to-day operations continue and technical problems are resolved. Exposure to video display terminals occurs on a regular basis, minimal physical exertion is required; however, prolonged periods of sitting or standing may occur. Learned physical skill required for keyboarding and use of computer tools. WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in California, Georgia, and Texas. Celerant’s staff consists of several departments including Web Services, Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . Requirements: PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: -Ensure that all projects are delivered on-time -Maintain project plans to monitor and track progress -Manage the relationship with the client -Meet with clients to take detailed ordering briefs and clarify specific requirements of each project -Track project performance -Perform other related duties as assigned -Client training Requirements: -Proven working experience in project management -Excellent client-facing and internal communication skills -Excellent written and verbal communication skills -Solid organizational skills including attention to detail and multitasking skills QUALIFICATIONS & EXPERIENCE: -Project Management Experience -Creative, Innovative Individual -Ambitious, Ability to multi-task -Team Player, but also able to work on own and manage time effectively -Experience with Ecommerce -Experience with Social Media -A functional understanding of HTML and CSS -A functional understanding of Shopify and/or Woo Commerce

Job DescriptionDescription: Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team. *Please note that your daily duties can change upon the Call Center Managers request to meet business needs. Requirements: The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team.

Job DescriptionDescription: WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues., • Log all incidents into the department call tracking system as per departmental standards., • Assist in the creation of knowledge base articles as they pertain to the present and future environment, • Work on unresolved issues from evening and weekend shifts., • Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc., • Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus. Requirements: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus.

Job DescriptionDescription: Software Support Technician - Entry Level Iselin New Jersey Software Support Technician- Entry Level WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues., • Log all incidents into the department call tracking system as per departmental standards., • Assist in the creation of knowledge base articles as they pertain to the present and future environment, • Work on unresolved issues from evening and weekend shifts., • Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc., • Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus. Requirements: RESPONSIBILITIES: • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues., • Log all incidents into the department call tracking system as per departmental standards., • Assist in the creation of knowledge base articles as they pertain to the present and future environment, • Work on unresolved issues from evening and weekend shifts., • Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc., • Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus.

Job DescriptionDescription: Technical Support Call Center Manager Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at . The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level. Responsibilities: • Oversee all call center operations and staff, • Prepare work schedules and adjust staffing based upon volume forecasts, • Hire and onboard new team members, • Enable and motivate staff to provide a high level of customer satisfaction, • Ensure that team members meet company standards for professionalism, • Monitor and address responsiveness for tasks, • Prioritize and escalate tasks based upon multiple factors, • Evaluate performance through reporting and analysis, • Proactively effect change by improving management and processes, • Develop agents and supervisors through training and mentoring, • Collaborate with other managers to satisfy customers and achieve company goals Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude Optional Skills: • Ability to remotely manage team members, • Experience as an agent in a call center for technical products or services, • Basic SQL knowledge Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account. Optional Dental and Eye Care Coverage Available. Requirements: Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude