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Job Description GENERAL DESCRIPTION: Wilen is driven by industry-leading agency services and cutting-edge direct mail production. We provide strategic direct marketing solutions for national brands, leveraging innovative variable data technology, to turn concepts into finished digital and physical products, all in one seamless process. As Account Supervisor, you’ll be responsible for leading an Account Management team, while developing, managing and growing client relationships. In this position, you will be managing client expectations and liaising between clients and internal account management, creative, data, production and technical teams on the conception and execution of strategic marketing campaigns. RESPONSIBILITIES (including, but not limited to): All lawful directives of your supervisor or a member of Company management. • Supervise, mentor, motivate and develop account team to ensure the highest level of client satisfaction, • Lead and hands on manage the day-to-day relationship with key clients, • Provide leadership and strategic recommendations in the planning and development of marketing campaigns to ensure all objectives are met according to project brief, strategy and brand guidelines, • Understand client’s business strategy, products/services, industry challenges, target customers and competitors; monitor and evaluate the competitive landscape to provide strategic insights, • Develop strategic creative briefs and guide internal agency teams throughout project lifecycle, • Develop and present proposals, partner with Account Director and creative team to present creative concepts, • Work with account team to ensure all work is delivered on time and accurately, • Assist in the planning and strategy for account growth and retention, • Financial management of accounts including the development of SOWs, prepare forecasts, oversee billing and ensure financial goals are attained on assigned accounts, • Schedule and lead client meetings whether onsite or via teleconference at required internals, • Lead and partner with creative team to present creative concepts, agency recommendations, points-of-view and testing roadmaps to clients, • Oversee schedule requests and revisions, ensuring on-time and on budget completion of work, • Manage and mentor agency personnel in the daily execution of client projects to ensure deliverables are met on strategy, • Overseeing, and when required, providing hands-on support of Account Manager and Account Coordinator functions, • Conduct annual work performance reviews for assigned account management teams, • Travel is required for this position, • Additional projects and assignments maybe assigned based on the needs of the company and/or the department QUALIFICATIONS: • Bachelor's degree in Marketing, Advertising, or related field (MBA a plus), • Minimum of 5 years agency experience (direct mail experience preferred), with the demonstrated ability to execute measurable marketing programs, • Proven experience in managing client relationships and supervising and mentoring account teams members, • Advanced proficiency in Microsoft Office (Word, PowerPoint, Excel), database and spreadsheet experience, • Strong verbal/written communications skills, good critical thinking skills, be creative and a problem solver, and exhibit a strong client service orientation, • Ability to analyze the client's business and make strategic recommendations, • Ability to persuasively and comfortably present agency recommendations and creative ideas to clients, • Travel is required for this position (approximately 25%) This job description is subject to change from time to time at the Company’s discretion. As a direct marketing company, there are times when client deadlines dictate additional work hours. Our employees are expected to be available beyond standard work hours when necessary. We’d love to hear your story and learn how your talents and experiences will enhance our team. You can find out more about us at wilengroup.com. This is a full-time position. We are an equal opportunity employer and a drug-free workplace. E-Verify. For New York, the expected salary range for this position is between $105,000 and $115,000. The actual compensation will be determined based on experience, geographic location, and other factors permitted by law. Wilen offers a variety of benefits to eligible employees, including health insurance coverage (Medical, Dental, Vision), paid holiday, paid time off (PTO), 401(k), and many others. Company DescriptionWilen is driven by industry-leading agency services and cutting-edge direct mail production. We provide strategic direct marketing solutions for national brands, leveraging innovative variable data technology, to turn concepts into finished digital and physical products, all in one seamless process.Wilen is driven by industry-leading agency services and cutting-edge direct mail production. We provide strategic direct marketing solutions for national brands, leveraging innovative variable data technology, to turn concepts into finished digital and physical products, all in one seamless process.

Job DescriptionPOSITION SUMMARY The Assistant Account Manager will support business relationships with an assigned group of clients by providing customer service and follow-up. This individual will work closely with Account Managers, Account Executives, GA’s, and Producers, ensuring the timely and accurate delivery of employee benefit services. Excellent opportunity for experienced individual looking for growth potential. JOB RESPONSIBILITIES • Ensure client satisfaction and delivering an exceptional level of customer service in a professional and timely manner, • Process enrollments and terminations via carrier websites and Employee Navigator software, • Build out plan information and enrollments into Employee Navigator as instructed, • As requested by the Account Service Team, review policies, benefit summaries, SPD’s, forms and rates and invoices for accuracy, • Utilize Agency Management System as required by company policy, • Assist Account Management Team by contacting carriers to submit and research employee claim issues, • Provide claims, eligibility, billing and plan administration advocacy and resolution, • Assist the Account Management Team in developing renewal proposals, including creating comparative spreadsheets, • Provide a daily summary of work completed and pending items, • Assist Account Team with billing audits reviews, • Assist Account Team with open enrollment process such as set up virtual meetings, memos and communications, and implementation functions, • Perform additional duties as assigned by Account Managers or leadership. REQUIRED SKILLS/QUALIFICATIONS • Bachelor’s Degree or equivalent of 2 years of work experience in a brokerage firm, • Active Life & Health License, • Demonstrated proficiency with computer systems, including but not limited to Microsoft Excel, Word, PowerPoint, online benefit enrollment systems, and automated agency management systems. Familiarity with Employee Navigator and/or multiple payroll platforms a plus., • Excellent organizational and time management skills, • Ability to write and verbally communicate in a professional and clear manner, • Ability to work independently as well as with other team members, • Excellent oral and written English communications skills., • Superior customer service and problem-solving skills. This position would be located in our Poughkeepsie, NY or Melville, NY office locations.