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Job Description Summary: As a vital member of our Customer Service Center, you will serve as the first point of contact for our clients, addressing a wide array of banking needs. This position requires a commitment to delivering exceptional service, a proactive approach to solving problems, and the ability to enrich client interactions with comprehensive product knowledge and support. The role is crucial in ensuring client account safety and providing seamless support through calls, emails, and chat while maintaining professionalism and team spirit. Bilingual preferred. Job Responsibilities: Client Interaction Enrichment • Provide personalized support and solutions for clients' banking needs, including but not limited to general account inquiries, debit card issues, online banking assistance, and loan servicing inquiries through, email, telephone, and chat., • Identify and resolve issues, concerns, complaints, and requests for information regarding the Bank’s products and services to the satisfaction of the customer., • Utilize appropriate technology and resources to effectively manage each customer interaction and strive for the goal of first call resolution., • Proactively identify opportunities to add value during each interaction, ensuring clients feel heard, valued, and supported by going the extra mile to exceed client expectations, fostering trust and loyalty., • Work collaboratively within a team environment to share knowledge, solve problems collectively, and ensure consistency of support., • Participate in team meetings and training sessions, contributing positively to the team's development and success., • Successfully completes all required training including computer, telephone technology, products and services and standards of excellence., • Demonstrates proficiency in multi-tasking, patience, and the ability to manage stress during peak periods and privacy., • Employ the bank's policies and procedures to safeguard client data against unauthorized access or fraud., • Comply with all regulations pertaining to BSA, USA Patriot Act, OFAC and Bank policies and procedures., • Maintain an in-depth understanding of the bank's products and services, enabling informed recommendations that suit clients' unique banking needs., • Stay current with the latest banking trends, products, and technologies to provide accurate and up-to-date information., • Handle client communications across multiple channels, including phone, email, and live chat, ensuring clear, concise, and effective exchanges., • Log and track follow-up cases, ensuring all client issues are resolved in a timely and satisfactory manner., • High school diploma or equivalent required., • Associate or bachelor’s degree preferred, not required., • 1-2 years of experience in a customer service capacity, especially in a call center or banking environment, is preferred., • Demonstrated ability to provide outstanding customer service., • A passion for helping others and the ability to empathize with and prioritize customer needs., • Ability to always uphold a high degree of service standards., • Excellent verbal and written communication skills. Ability to convey information clearly and effectively across various communication channels., • Strong attention to detail and accuracy, especially in handling customer inquiries and servicing banking needs., • Proactive and creative problem-solving skills. Ability to assess customer issues and find effective solutions quickly., • Comfortable using banking software, databases, and systems. Familiarity with digital banking services is advantageous., • Strong PC trouble shooting skills, such as browser settings and proficient with internal systems., • Ability to work effectively as part of a team. Willingness to support colleagues and collaborate to achieve team goals., • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Paid Sick Time., • Bank Holidays. This role is eligible for a hybrid schedule; 3 days in the office and 2 days work from home based on business need. Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.

No commute needed should you choose to work from home remotely. Earn up to $750 per week part-time working from home. Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists.

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to $750 per week part-time working from home. Customer Service Representative Agent Work From Home - Part Time Remote

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to $750 per week part-time working from home. Customer Service Representative Agent Work From Home - Part Time Remote

K per year / Medical, dental, and vision / PTO / Equipment stipend - As a Finance Associate at Blockworks, you will: Run daily accounting operations; Execute month-end close procedures; Oversee vendor contract calendar; Support tax and audit readiness; Identify opportunities to streamline workflows,

What You’ll Do: • Follow simple instructions to post marketing links across approved platforms • Stay consistent and focused on daily tasks • Track your activity and performance (we’ll show you how) What You’ll Need:

Have a desire to work from home. Work from the comfort of your own home. Online Survey takers come from all different backgrounds including sales, retail, managers, management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many more! There is absolutely no experience

Work from the comfort of your own home. Have a desire to work from home. Online Survey takers come from all different backgrounds including sales, retail, managers, management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many more! There is absolutely no experience

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What You’ll Do: • Follow simple instructions to post marketing links across approved platforms • Stay consistent and focused on daily tasks • Track your activity and performance (we’ll show you how) What You’ll Need:

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Remote working/work at home options are available for this role. Set your own schedule – work anytime, from anywhere. We're on the hunt for curious, motivated individuals to test and review online money-making opportunities featured on FinanceBuzz.

Remote working/work at home options are available for this role. Learn how to maximize earnings from home. Great for gig workers, freelancers, or stay-at-home parents.

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Have a desire to work from home. Work from the comfort of your own home. Online Survey takers come from all different backgrounds including sales, retail, managers, management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many more! There is absolutely no experience

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Have a desire to work from home. Work from the comfort of your own home. Online Survey takers come from all different backgrounds including sales, retail, managers, management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many more! There is absolutely no experience

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Remote working/work at home options are available for this role. Learn how to maximize earnings from home. Great for gig workers, freelancers, or stay-at-home parents.

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