Service Writer Advisor
9 days ago
Bryan
Job Description WRI Tractors, an Agricultural and Construction Equipment sales, parts and service store in Bryan, Texas, is seeking a service writer. Both agricultural professionals and do-it-yourself landowners in Bryan/College Station turn to WRI Tractors for their equipment needs. Typical duties include: • Intellidealer software experience is a plus., • Assist in preparing price sheet for all repair orders., • Assist in creating work orders and establishing customer files., • Help determine appropriate charges for materials and labor for each customer or internal account., • Assist in parts inventory control by assuring all items leaving the parts area are properly billed., • Review and maintain all repair orders for accuracy and completeness., • Assist with all warranty claims and manufacturer claim forms., • Assist in maintaining up-to-date and organized service library of bulletins and reference material., • Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting., • Communicate and coordinate work schedule with Service Technicians accordingly., • Assist customers with repair and service orders., • Assist in scheduling and rescheduling of service work., • Assist in resolving work performance or billing inquiries as requested., • Keep service manager informed on all special parts orders, shortages and malfunctions. Requirements: • Tractor/construction related retail experience required., • Familiarity with agricultural equipment required., • Excellent customer service skills required., • Two or more years’ experience in Service Writer position and/or (service department or parts department), • Ability to communicate instructions clearly and concisely., • High school diploma or equivalent required. WRI Outdoors employees receive competitive pay in addition to paid time off & excellent insurance benefits. Applicants must pass a criminal background check, pre-employment drug screen, and driver record check.