Technical Writer
8 days ago
Corpus Christi
Job Description Manifest Solutions is currently seeking a Technical Writer for a position in Corpus Christi, TX. • Review existing PMO and program documentation, templates, standards, process maps, reports, training materials, and repositories., • Inventory existing content and identify missing, outdated, duplicative, inconsistent, or uncontrolled documents., • Confirm priority audiences, document types, approval authorities, source materials, review cycles, and publishing requirements., • Develop a content roadmap, document register, style guide, terminology list, and production schedule aligned with PMO priorities., • Document end-to-end program and PMO processes using approved process maps, decisions, business requirements, and subject matter expert input., • Develop clear process narratives that define purpose, scope, triggers, inputs, outputs, roles, responsibilities, handoffs, controls, systems, records, measures, exceptions, and escalation paths., • Create and maintain standard operating procedures, work instructions, playbooks, desk guides, checklists, decision guides, and job aids., • Ensure process documentation aligns with approved PMO governance, lifecycle stages, control gates, reporting requirements, and change-control expectations., • Identify unclear, conflicting, or incomplete content and route questions to the responsible process owner for resolution., • Develop and maintain PMO standards and guidance for program and project governance, planning, scope, schedule, cost, risk, issue, change, stakeholder, reporting, and document management processes as assigned., • Create standardized templates and instructions for charters, plans, schedules, status reports, risk and issue registers, change requests, decision logs, meeting records, lessons learned, and other approved PMO artifacts., • Document governance forums, decision rights, approval requirements, roles and responsibilities, reporting cadences, escalation thresholds, and control gates., • Maintain consistency across related policies, standards, procedures, templates, process maps, and supporting materials., • Plan and facilitate structured interviews, working sessions, and document reviews with process owners and subject matter experts., • Translate complex operational, technical, financial, scheduling, and governance concepts into clear language appropriate for the intended audience., • Capture decisions, open questions, assumptions, ownership, and required follow-up during content-development sessions., • Manage draft, review, comment-resolution, approval, and publication cycles while maintaining document traceability., • Establish or refine document naming, numbering, metadata, ownership, versioning, approval, effective-date, review-date, revision-history, and archival conventions., • Maintain a controlled document register showing status, owner, approver, version, location, dependencies, and scheduled review date., • Organize approved content in the designated Microsoft 365 repository using a logical information architecture and searchable metadata., • Develop content-maintenance instructions so process owners can update controlled documents after the engagement., • Coordinate with records, security, legal, compliance, or technology stakeholders when specialized review is required., • Convert approved process maps and source information into reader-friendly procedures, diagrams, tables, checklists, and quick-reference materials., • Develop presentation, facilitator, participant, and reference materials that support rollout of approved program and PMO processes., • Create onboarding and role-based documentation packages for Program Managers, Project Managers, process owners, and PMO personnel., • Apply accessibility, readability, plain-language, and document usability practices appropriate to the approved delivery format., • Collect user feedback and document recurring questions, content defects, usability issues, and documentation gaps., • Recommend improvements to templates, documentation workflows, review cycles, publishing practices, and knowledge organization., • Transfer source files, document registers, style guidance, repository structure, open items, and maintenance responsibilities to designated PMO personnel at engagement close. Required Qualifications • Demonstrated experience as a Technical Writer developing procedures, standards, playbooks, work instructions, job aids, templates, and governance documentation for complex organizations., • Experience documenting program management, project management, PMO, project controls, operational, engineering, construction, finance, or other cross-functional business processes., • Demonstrated ability to interview subject matter experts, facilitate content-development sessions, reconcile comments, and convert complex information into clear and usable documentation., • Strong command of document structure, plain language, editing, grammar, consistency, information design, version control, and document quality assurance., • Experience establishing document taxonomies, naming conventions, metadata, approval workflows, revision histories, controlled document registers, and repository structures., • Advanced proficiency with Microsoft Word, PowerPoint, Excel, Teams, SharePoint, and related Microsoft 365 collaboration and publishing tools., • Ability to interpret and incorporate process maps, RACI charts, workflows, tables, diagrams, and technical source materials into controlled documents., • Experience within a PMO, utility, capital construction, infrastructure, engineering, or regulated environment preferred., • Professional technical writing, communications, project management, process improvement, or knowledge-management certification preferred.\nCompany Description Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere. For over 25 years Manifest Solutions has been providing intelligent and value-added IT solutions for our clients. Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere.\r\n\r\nFor over 25 years Manifest Solutions has been providing intelligent and value-added IT solutions for our clients.