Administrative Assistant E-commerce

Location: Madrid, Spain Schedule: Rotational (morning and afternoon) Job Description: Are you passionate about dealing with the public and would like to be part of a dynamic team in the heart of Madrid? This is your opportunity! We are looking for a Receptionist to join our chain of hostels, renowned for offering a unique and welcoming experience to travellers from all over the world. Responsibilities: Reception and customer service, ensuring an excellent first impression and experience throughout the stay. Managing reservations, check-in and check-out, ensuring a smooth and hassle-free process. Answering phone calls and emails, providing detailed information about our services and tourist attractions in Madrid. Coordinating with the cleaning and maintenance team to ensure that the facilities are in perfect condition. Cash handling and payment processing, including billing and collection of additional services. Assisting in the organisation of events and activities for guests. Resolving guest complaints and problems efficiently and with a positive attitude. Requirements: High level of English and Spanish Ability to work in a team and in a multicultural environment. Excellent communication and customer service skills. Basic computer skills and knowledge of reservation management systems. Availability to work rotating shifts, including weekends and holidays. Proactive attitude and ability to solve problems autonomously. We offer: Joining a young and constantly growing company, with a pleasant and multicultural working environment. Competitive salary and additional benefits, including discounts on our services and activities.

About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About Four Seasons Hotel Madrid: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, a dynamic brasserie that combines Michelin-starred specialties with traditional Andalusian cuisine including an expansive roof terrace, an informal gastrobar, where delicious Asian-inspired tapas pair with epicurean signature cocktails, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of Assistant Front Desk Agent: Four Seasons Hotel Madrid is looking for a Assistant Front Desk Agent to join our team. The Assistant Front Desk Agent is a central part of the Front Office Team whose main objective is to assist the Front Desk Agents and ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. The main duties include: · Assists in checking in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest. · Arranges for luggage to be delivered to guest room. · Assist in escorting Guests to the rooms and explains all the facilities. · Checks guest out of the hotel. · Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. · Utilizes a variety of computer systems to assist in check guests in and out, run daily reports and select and block rooms for arriving guests. · Answers to the Chat following the company standards Our Ideal Assistant Front Desk Agent will have: Our ideal Assistant Front Desk Agent candidate have excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in Hotel property management systems. Applicants are required to have one year of experience in a Front of the house position in a similar hotel. Knowledge of Opera is preferred. Fluency in reading, writing, and spoken English and Spanish is also required. Must have the legal right to work in Spain and have fluency in English and Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.” Department: Reception About you Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one

Company Description T2S Premium is a leading service provider in the education sector, located in Barcelona and Madrid, Spain. We specialize in delivering personalized services to international students coming to Spain. Our offerings include assistance in finding suitable accommodation, obtaining residency cards and insurance, arranging airport pick-up, and facilitating bank account openings. Our mission is to enhance the study-abroad experience by providing essential, premium, and VIP services tailored to individual needs. Role Description As we expand our services with a new office in Madrid, we are seeking an organized and proactive Office Manager to support and ensure smooth operations at our Madrid branch. Initially, this role will be part-time for the first 4 to 6 months, with plans to transition to full-time as operations grow. The Office Manager will be responsible for administrative tasks, managing office resources, providing customer support, and overseeing day-to-day office administration. Requirements - Bachelor’s degree in business administration, communications, or a related field - 2-4 years of experience as an administrative or office manager - Strong organizational skills and a proactive approach to problem-solving - Excellent written and verbal communication skills in both Spanish and English - Ability to work independently in a dynamic, multicultural environment - Proficiency in Microsoft Office Suite and Google Workspace - Experience in the education sector is a plus Necessary Skills and Qualifications - Strong communication and customer service skills - Administrative and office management expertise - Familiarity with office equipment - Excellent organizational and time management skills - Analytical abilities and exceptional attention to detail - Interpersonal skills and advanced computer skills, with the ability to learn new systems and procedures quickly Key Responsibilities - Manage day-to-day office operations, oversee general functions, and report to management - Organize meetings, coordinate appointments, schedules, and manage staff calendars and databases - Maintain filing systems, manage office supplies, oversee IT infrastructure, and track inventory - Provide guidance to staff on office management issues and respond to their queries - Oversee client experiences, handle mail, and direct phone calls - Manage correspondence, complaints, and inquiries - Serve as the primary contact for inquiries and visitors, ensuring a warm, welcoming atmosphere - Support onboarding for new staff members and coordinate team schedules - Assist with HR and financial tasks, such as processing timesheets and managing office expenses - Collaborate with the Barcelona headquarters to maintain consistent standards and share insights on student needs in Madrid - Organize events or sessions to support students’ transition and adjustment - Handle bookings for transport and accommodation - Prepare letters, presentations, and reports Working Hours and Compensation - Part-time (25 hours per week) for the first 4 to 6 months, transitioning to full-time thereafter - Monday to Friday, 9:30 AM - 2:30 PM - Location: C. de José Ortega y Gasset 73, 28006 Salamanca, Madrid - Competitive salary based on experience and skills, with bonus opportunities Why Join T2S Premium? Become part of a passionate team dedicated to making a positive impact on students’ lives. With opportunities for growth, collaboration, and cross-cultural exchange, T2S Premium provides a rewarding workplace where your contributions directly support students in feeling at home in Spain.