Assistant Restaurant Manager - Four Seasons Hotel Madrid - Hosco

About the job Localidad: Barcelona Provincia: Barcelona País: España Perfil: RECEPCIÓN Nº Vacantes (puestos): 1 Tipo de oferta: ESPECIALISTA Funciones ¿Quieres continuar desarrollando tu carrera profesional? ¿Te apasiona el mundo de los hoteles y quieres formar parte de Sercotel Hotel Group? Ven a ser parte de nuestro gran equipo de trabajo en la posición de Hostess para nuestro Hotel Sercotel Rosellón, donde tus principales retos serán: • Acoger y recibir desde la entrada principal del hotel a todos aquellos clientes que quieran acceder a la terraza y que no estén hospedados en el hotel., • Dar soporte en la coordinación de acciones con todos los departamentos, especialmente el de sala, con el fin de ofrecer un servicio de calidad y experiencia que impulse hacia la fidelización de nuestro cliente y la reputación de la marca., • Proponer reservas para otro día, en caso de estar al completo, introduciendo la reserva en nuestro sistema, • Controlar las entradas y salidas del hotel., • Estar informado de las actividades, novedades, etc., que se produzcan en el hotel y entorno, con la finalidad de garantizar la gestión de la información interna y hacia el cliente., • Contestar los e-mails que lleguen durante el turno de trabajo., • Atención telefónica Requisitos ¿Qué necesitas para aplicar? • Haber cursado Grado en Turismo o estudios afines., • Experiencia previa habiendo gestionado reservas en restaurantes., • Experiencia de mínima de 1-2 años en la posición descrita., • Imprescindible nivel avanzado de inglés, se valorará de manera positiva el dominio de otros idiomas., • Tener conocimiento de los principales sitios turísticos de la ciudad., • Alta orientación al cliente y vocación por su trabajo., • Persona con iniciativa y capacidad de trabajo en equipo. Se ofrece ¿Qué ofrecemos? • Contrato indefinido a jornada completa, • Turnos rotativos de mañana y tarde, • Salario según convenio, • Ambiente de trabajo dinámico y profesional., • Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel, • Buen clima laboral e incorporación a un gran equipo. En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos Department: Host/Hostess Language required: Spanish. The company Sercotel is a leading hotel company with urban facilities in destinations all over Spain. Here, we want our guests to forget about the little things of everyday life when they stay at our hotels, so that they can focus on getting the best out of themselves. We have hotels of 3 and 4 stars, and flats, in first class cities such as Madrid, Barcelona, Bilbao, Valencia, San Sebastián or Gran Canaria. Each in excellent locations so that guests can enjoy all that a city has to offer. We accompany them in everything they need to make travel an opportunity to explore, discover and have fun, whether with family, friends, as a couple or on their own. Also, for business travellers, Sercotel is a great option. We have hotels with excellent locations close to the major trade fairs and financial areas, as well as the city's main points of interest. Thanks to their central locations, they also facilitate mobility, whether you are travelling by plane, high-speed train or private car. Our hotels have spaces to host conventions, meetings, congresses, conferences and training sessions of various types.

About the job Descripción En Pure Salt Luxury Hotels, estamos buscando un Botones/Fajín para unirse a nuestro equipo en el Hotel Pure Salt Garonda 5*. Este puesto es clave para garantizar una experiencia excepcional a nuestros huéspedes, y se enfoca en la atención personalizada al cliente desde su llegada hasta su egreso a fin de facilitar su estancia y promover su bienestar. Responsabilidades Las principales responsabilidades del Fajín incluirán, pero no se limitarán a: Funciones de logística relacionado con los clientes. Tratamiento de equipajes. Control del movimiento de vehículos y disponibilidad de las plazas de parking. Informar y gestionar el servicio de transfer a localizaciones establecidas. Información a clientes y visitantes sobre cuestiones relativas al establecimiento, zona geográfica, actividades, culturales, comerciales. Atender a las peticiones de los clientes. Distribución de correspondencia, prensa y paquetería dirigido a clientes. Coordinación con los recepcionistas y otros departamentos para satisfacer las demandas de los clientes. Comunicación de incidencias al departamento correspondiente. Ofrecemos Condiciones de Trabajo: Contrato Indefinido, Jornada Completa. Entorno Familiar: En Grupo Mac valoramos la importancia de un ambiente laboral sano y colaborativo, donde cada miembro del equipo se sienta valorado y respetado. Oportunidades de Desarrollo: Participar en programas de formación y crecimiento profesional, con posibilidades de avanzar dentro de la organización. Beneficios Competitivos: Ofrecemos un paquete salarial competitivo, así como beneficios adicionales que valoran la dedicación de nuestro personal hacia la excelencia. ¿Por qué trabajar con nosotros? En Pure Salt Luxury Hotels creemos que nuestros empleados son la clave para ofrecer un servicio excepcional. Valoramos una cultura organizacional basada en el respeto, la innovación y el compromiso con la satisfacción del cliente. Trabajar con nosotros significa ser parte de un equipo en el que cada miembro aporta valor y donde las ideas son bienvenidas. Si eres una persona apasionada por la atención al cliente y deseas ser parte de un equipo que se esfuerza por ofrecer experiencias memorables a nuestros huéspedes, ¡te invitamos a postularte! Requisitos Experiencia mínima de 1 años en un puesto similar en el sector hotelero o de atención al cliente. Se valora positivamente experiencia en Hoteles de 5*. Formación Académica: Grado medio FP en Alojamientos Turísticos o similar. Se valorará positivamente tener estudios adicionales en Primeros auxilios. Nivel de inglés Alto. Se valorará positivamente conocimiento de Alemán. Imprescindible tener carnet de conducir para dar el servicio de Shuttle. Habilidades de comunicación excepcionales, con la capacidad de interactuar cordialmente con diferentes tipos de clientes. Actitud proactiva y capacidad para resolver problemas de manera eficiente. Capacidad para trabajar en un entorno dinámico, manteniendo la calma y profesionalismo incluso en situaciones de alta presión. Department: Porter Language required: Spanish. The company En Mac Hotels nuestro principal valor son las personas, valorando muy positivamente la actitud y la iniciativa. Ofrecemos las herramientas necesarias para que las personas puedan desarrollarse y obtener el éxito profesional deseado: ·Atraemos y gestionamos el talento. ·Realizamos un proceso de acogida al inicio, cada persona conoce todo lo referente a su puesto. ·Tutorización los primeros días de la incorporación. ·Formación colectiva e individual Interna y Externa. ·Planes de carrera. ·Promociones Internas. ·Comunicación. Si te identificas como una persona Proactiva (SI siempre te marcas objetivos y metas, tienes actitud mental positiva, te motiva motivar a los demás y siempre estás en continuo aprendizaje….) y quieres formar parte del equipo Mac, envíanos tu CV. En nuestros hoteles... Hacemos realidad las vacaciones perfectas en el Mediterráneo. Hoteles en Mallorca y Costa del Sol. Ahora, también en Zaragoza. Próximamente, Punta Cana. Nuestra esencia es la hospitalidad mediterránea, donde el dinamismo se encuentra con la frescura, el compromiso se refleja en cada detalle y la transparencia es la clave de nuestra experiencia. #MacHotels #MediterraneanHospitality

About the job Localidad: Madrid Provincia: Madrid País: España Perfil: COMERCIAL Nº Vacantes (puestos): 1 Tipo de oferta: MANDOS INTERMEDIOS Funciones ¿Te apetece iniciar un nuevo reto profesional? ¿Tienes vocación comercial y te apasiona el sector hotelero? ¿Te gustaría formar parte de empresa en plena expansión? Ven a ser parte de nuestro gran equipo de trabajo, en la posición de Regional Sales Manager para Sercotel Hotel Group, integrándote en el departamento Comercial como responsable del cluster Sur. Tus principales funciones serán: • Desarrollo de la estrategia comercial de compañía en segmentos Corporate, Grupos, TTOO y Agencias de viajes, • Objetivos fijados en base al presupuesto de dichos segmentos., • Trabajo ejecutivo de captación y desarrollo de cuentas., • Gestión de Cartera Key Account y Account de su zona., • Objetivo de presupuesto de ventas de Total Revenue en los hoteles de su área., • Cumplimiento del 'Action Plan' anual con contactos comerciales, presentaciones a clientes o asistencia a ferias., • Supervisión de las acciones comerciales de los hoteles de la zona. Requisitos ¿Qué necesitas para aplicar? • Más de 5 años en el puesto descrito., • Grado en ADE o Económicas, Turismo, Marketing y Ventas o estudios similares., • Valorable Máster o Formación específica., • Experiencia en CRM, CRS, PMS, acuerdos y negociaciones con cliente empresa y/o agencia de viajes corporativa., • Experiencia con cliente MICE, TTOO y agencias minoristas., • Nivel avanzado del Pack Microsoft Office., • Nivel alto de inglés, • Contar con visión estratégica y de negocio., • Persona dinámica, con habilidades de organización, analíticas y de comunicación para el intercambio de ideas e información., • Posibilidad de residir en Madrid o el sur de España., • Disponibilidad para viajar Se ofrece ¿Qué ofrecemos? • Un gran proyecto, en el que te responsabilizarás de generar negocio para los hoteles situados en toda la zona sur., • Contrato indefinido a jornada completa (40hs)., • Salario acorde a la posición y responsabilidades (remuneración fija + %variable acorde con un plan de Dirección por Objetivos)., • Posibilidad de aplicar retribución flexible (póliza de salud, ticket guardería, transporte, restaurante)., • Descuentos Family & friends en hoteles Sercotel, • Horario de entrada y salida flexible., • Teletrabajo 1 día/semana., • Horario intensivo los viernes y vísperas de algunos festivos nacionales (9hs a 15hs)., • Desarrollo profesional junto a un gran equipo de trabajo Department: Sales Language required: Spanish. The company Sercotel is a leading hotel company with urban facilities in destinations all over Spain. Here, we want our guests to forget about the little things of everyday life when they stay at our hotels, so that they can focus on getting the best out of themselves. We have hotels of 3 and 4 stars, and flats, in first class cities such as Madrid, Barcelona, Bilbao, Valencia, San Sebastián or Gran Canaria. Each in excellent locations so that guests can enjoy all that a city has to offer. We accompany them in everything they need to make travel an opportunity to explore, discover and have fun, whether with family, friends, as a couple or on their own. Also, for business travellers, Sercotel is a great option. We have hotels with excellent locations close to the major trade fairs and financial areas, as well as the city's main points of interest. Thanks to their central locations, they also facilitate mobility, whether you are travelling by plane, high-speed train or private car. Our hotels have spaces to host conventions, meetings, congresses, conferences and training sessions of various types.

About the job Localidad: Montcada i Reixac Provincia: Barcelona País: España Perfil: RECEPCIÓN Nº Vacantes (puestos): 1 Tipo de oferta: ESPECIALISTA Funciones ¿Quieres continuar desarrollando tu carrera profesional en el área de recepción? ¿Te apasiona el mundo de los hoteles y quieres formar parte de Sercotel Hotel Group? Ven a ser parte de nuestro gran equipo de trabajo en la posición de Recepcionista para nuestro Sercotel Ciutat de Montcada situado en Montcada i Reixac, Barcelona. Tus principales funciones serán: • Acoger y recibir a los huéspedes, atendiendo sus necesidades durante toda su estancia en el hotel y facilitándoles información sobre todos los servicios que ofrece el hotel., • Dar soporte en la coordinación de acciones con todos los departamentos, con el fin de ofrecer un servicio de calidad y experiencia que impulse hacia la fidelización de nuestro cliente y la reputación de la marca., • Controlar las entradas y salidas del hotel., • Gestionar las nuevas reservas., • Estar informado de las actividades, novedades, etc., que se produzcan en el hotel y entorno, con la finalidad de garantizar la gestión de la información interna y hacia el cliente., • Contestar los e-mails que lleguen durante el turno de trabajo., • Realizar el cuadre de caja., • Atención telefónica., • Participar, velar y asegurar, según las responsabilidades y funciones de su puesto de trabajo, el cumplimiento del Sistema de Compliance Penal. Requisitos ¿Qué necesitas para aplicar? • Haber cursado Grado en Turismo o estudios similares., • Experiencia de mínima de 2-3 años en la posición descrita., • Imprescindible nivel avanzado de inglés (se valorará de manera positiva el dominio de otros idiomas)., • Conocimiento de PMS en gestión hotelera, (se valorará experiencia con Opera y Tespiro)., • Alta orientación al cliente y vocación por su trabajo., • Persona con iniciativa, dinámica, polivalente y capacidad de trabajo en equipo. Se ofrece Inscríbete y descubre lo que Sercotel te puede ofrecer: • Contrato de interinidad a jornada parcial (15 hs/semana)., • Turnos de 3 dias 5 horas., • Salario según convenio, • Buen clima laboral junto a un gran equipo de trabajo., • Ambiente de trabajo dinámico y profesional., • Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel, • Descuentos Family & friends en hoteles Sercotel En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos Department: Reception Language required: Spanish. The company Sercotel is a leading hotel company with urban facilities in destinations all over Spain. Here, we want our guests to forget about the little things of everyday life when they stay at our hotels, so that they can focus on getting the best out of themselves. We have hotels of 3 and 4 stars, and flats, in first class cities such as Madrid, Barcelona, Bilbao, Valencia, San Sebastián or Gran Canaria. Each in excellent locations so that guests can enjoy all that a city has to offer. We accompany them in everything they need to make travel an opportunity to explore, discover and have fun, whether with family, friends, as a couple or on their own. Also, for business travellers, Sercotel is a great option. We have hotels with excellent locations close to the major trade fairs and financial areas, as well as the city's main points of interest. Thanks to their central locations, they also facilitate mobility, whether you are travelling by plane, high-speed train or private car. Our hotels have spaces to host conventions, meetings, congresses, conferences and training sessions of various types.

About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About Four Seasons Hotel Madrid: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is hosting to 200 guest rooms including 39 suites, 22 luxury residences, four restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of In Room Dining Coordinator: The Four Seasons Hotel Madrid is looking for in room dining coordinators to join our team. This position is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The responsibilities for the position include: Describe and ensure quality of all food items, ingredients and preparation methods. Communicate guest orders including any special needs or requests to the kitchen and coordinates delivery of items to the guest rooms by In-Room dining Servers. Properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. Must be able to efficiently take food and beverage orders and convey those to the kitchen in detail. Should also be able to understand food allergies and simple beverage concepts. Our Ideal In Room Dining coordinator will have: We are looking for individuals that strive for excellence and are highly motivated team players with strong communication and leadership skills. The ideal candidate will have prior Food & Beverage experience in a similar role and in a luxury resort/hotel setting. He or she must be able to work in a fast-paced environment. Our Ideal In Room Dining coordinator will have a flexible schedule with the ability to work morning/afternoon shifts, weekends, and holidays as business requires. Must have the legal right to work in Spain and have fluency in English and Spanish. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.” Department: F&B service Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

We are looking for an ambitious and hardworking Food and Beverage Manager to join our team!In this position, you will take a lead in forecasting, planning and controlling the ordering of food and beverages for our hospitality property. You will also be expected to lead your team by an example. Food and Beverage Manager duties and responsibilities Plan, forecast and execute food and beverage orders Process customer complaints patiently Plan alternative recipes for customers with special dietary needs Check food and beverage supplies and place orders when needed Track and order shipments Communicate and build strong relationships with vendors Adhere to food, health and safety standards Plan,hire, train, oversee and manage the members of staff Oversee and supervise the welcoming of customers Always strive towards an exceptional customer experience Food and Beverage Manager requirements and qualifications 5 years of experience in managing food and beverage or similar role Customer oriented approach Excellent communication, interpersonal and leadership skills Critical thinker and problem-solving skills Team player Good organisational and time-management skills

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role: We currently have an opportunity for a talented and creative Assistant Restaurant Manager to join team! Reporting into the Restaurant Manager, you will be responsible for assisting in leading the daily Food and Beverage operation, for our All-Day Dining Restaurant and will create an exciting concept for our roof top restaurant, a cooperation with the 3 Michelin Star Chef Dani Garcia while ensuring exceptional service and attention to our guests. What you will do: Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s All-Day or Fine Dining Restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Attend regular operational meetings to ensure effective coordination and cooperation between departments. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. Work harmoniously and professionally with co-workers and supervisors. Ensure good communication within the department and with other departments to ensure professional, error-free service. Follow up of glitches in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction. What you bring: Minimum 3 years of experience in hospitality, client relations, or reservations in a luxury environment. Exceptional communication and interpersonal skills. Highly organized with strong attention to detail and the ability to multitask under pressure. Fluency in Spanish and English; additional languages are a plus. Proficiency in Microsoft Office, OpenTable, Opera, and CRM tools; familiarity with 3CPortal, BirchStreet, and La Fourchette is a plus. Excellent teamwork mindset with the flexibility to support multiple outlets and cover operations when needed. What we offer: • Competitive Salary, wages, and a comprehensive benefits package., • Excellent Training and Development opportunities., • Complimentary Accommodation at other Four Seasons Hotels and Resort., • Complimentary Dry Cleaning for Employee Uniforms., • This is a full-time position (40h/week)., • This role operates on a rotating shift basis, covering morning, evening, and night shifts throughout the week, including weekends. Departamento: Asistente de dirección Sobre ti Idioma requerido: Español. History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

En Casa Salesas, espacio gastronómico de referencia en Madrid y parte del grupo Mabel Hospitality, buscamos un/a Assistant Restaurant Manager proactivo/a, organizado/a y con alta capacidad resolutiva, que colabore estrechamente con la Dirección en la gestión diaria del espacio. Su rol será clave para coordinar los distintos departamentos, garantizar el cumplimiento de los estándares operativos y dar soporte estratégico y administrativo en la toma de decisiones. Responsabilidades principales: • Apoyo directo al Manager del espacio en tareas operativas y estratégicas., • Seguimiento de indicadores clave de rendimiento (KPI)., • Coordinación y seguimiento de las acciones interdepartamentales., • Soporte en la organización de eventos, visitas y reuniones., • Control de presupuestos y facturación., • Supervisión del cumplimiento de procedimientos internos., • Gestión de agendas, planificación de turnos y reuniones clave. Requisitos: Experiencia previa en posiciones similares en hostelería premium o espacios gastronómicos de alto nivel. Excelentes habilidades organizativas, de comunicación y liderazgo. Dominio de herramientas ofimáticas (Excel, PowerPoint, Google Workspace). Alto nivel de español e inglés (oral y escrito). Capacidad de adaptación, iniciativa y orientación al detalle. Discreción y confidencialidad. Se valorará: Formación en Hostelería. Conocimiento de herramientas de gestión operativa (PMS, POS, BI, etc.). Pasión por la gastronomía, el diseño y las experiencias de cliente. Ofrecemos: Incorporación a un grupo empresarial en expansión y con proyección internacional. Oportunidad de crecimiento profesional en un entorno dinámico, creativo y exigente. Excelente ambiente de trabajo y contacto directo con la alta dirección.

¿Te apasiona el mundo del Coffee & Bakery? Saca tu lado más dulce y siéntete #enlaGloria 😉 🥐 ☕🥖 📢 ¡¡¡Te estamos buscando!!! 📢 🙋‍♀️ Buscamos Assistant Manager (Responsable de turno) para nuestras tiendas ubicadas en Madrid. ¿QUÉ TE OFRECEMOS? 💼 Contrato indefinido con jornada completa con salario fijo competitivo 💰 Descuento de empleado del 25% 🤟 Formar parte de un equipo joven, dinámico y multicultural 📈 Posibilidad de crecimiento y desarrollo profesional 📈Formación continua en seguridad alimentaria, PRL ¿QUÉ NECESITAMOS DE TI? 🥐 Operativa diaria del local (horneado, cafetería, atención al cliente, etc.) 📅 Apoyo en gestión de equipos: horarios, vacaciones, absentismos, formación de personal y entrevistas 📝 Apoyo en gestión de inventarios, control de stock y de merma 🚛 Gestión del ciclo completo de proveedores ⚖️Velar por el Cumplimiento de las normas de higiene, manipulación, seguridad alimentaria y Prevención de Riesgos Laborales 🚩 Control del APPCC. Apoyo en auditorías 💰 Gestión económica de la tienda y Cuenta de explotación. 🗣️ Resolución de incidencias y conflictos

About the job Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success. ROLE AND RESPONSABILITIES: As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service. We are recruiting BOOKING AGENT (M/F) to our offices in Madrid WE LOOK FOR CANDIDATES WITH: . Flexibility, Proactivity and liking to work by objectives; . Excellent communication skills; . Schedule Flexibility; . Training in Hospitality, Tourism or similar (preferential factor); . Sales skills (experience in reservation management or in the commercial area will be valued); . Experience in customer service (preferential factor); . Knowledge of Italian is a must; . Availability to carry out full-time face-to-face functions . Computer knowledge: Microsoft Office, Internet, Database, etc. WE OFFER: • Integration in a dynamic team, focused on a service of excellence, • Remuneration compatible with the role, • Continuous Training Plan to enhance career development, • Access to the e-learning training platform, • Possibility of functional, national and/or international mobility, • Incentives and Benefits Plan, • 40, 30, 20 or 16 hours per week Leisure: . Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others; . Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants Health and wellness: . Health insurance This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you! Department: Management The company Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.