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Sales Manager

hace 14 horas•55 vistas

Sales Manager (Customer Acquisition - B2B & B2C) – HolaWash
Location: Barcelona, Spain
Job Type: Full-Time
About HolaWash
HolaWash is a fast-growing on-demand laundry service with multiple drop-off locations across Barcelona. We offer high-quality laundry, dry cleaning, and wash & fold services with a 24-hour turnaround. Our goal is to redefine convenience and quality in the laundry industry while expanding through innovative sales and marketing strategies.
We are looking for a Sales Manager to drive B2B and B2C customer acquisition, optimize in-store sales performance, and contribute to the overall revenue growth of HolaWash.
Responsibilities
B2B Sales & Client Acquisition
Identify and acquire new business clients, including gyms, hotels, Airbnbs, restaurants, hospitals, and corporate offices.
Develop and maintain strong relationships with key decision-makers in target industries.
Pitch and negotiate tailored B2B service agreements.
Track and report B2B sales performance, ensuring targets are met.
B2C Sales & Store Performance Optimization
Drive in-store sales by ensuring drop-off locations are optimized for customer acquisition and retention.
Train store employees to upsell and cross-sell services, increasing average order value.
Monitor and improve customer service at store locations, ensuring seamless customer experiences.
Customer Service & Quality Control Collaboration
Train store employees on customer interactions, including garment care inquiries, cleaning processes, and service expectations.
Handle customer complaints at the store level, escalating quality issues to the Quality Control and Operations teams.
Work closely with the Quality Control department to reduce complaints and improve overall service quality.
Sales Target Management & Performance Tracking
Execute and oversee monthly sales targets per store within the assigned city.
Implement performance-based incentive programs to boost store-level employee motivation and sales.
Identify underperforming stores and take corrective actions to improve sales performance.
Requirements
✔ Experience: 3+ years in B2B/B2C sales, preferably in retail, hospitality, or service industries.
✔ Strong Negotiation Skills: Ability to close deals with businesses and improve store performance.
✔ Leadership & Training Experience: Proven ability to train and manage in-store teams.
✔ Customer-Centric Approach: Ability to handle customer complaints and enhance service quality.
✔ Goal-Oriented: Track record of achieving sales targets and driving revenue growth.
✔ Language: Proficiency in Spanish & English (Catalan is a plus).