Trabajos call center ingles en BarcelonaCrear alertas

Empresa del sector contact center busca Agente telefónico para Call Center para realizar teletrabajo. - La persona seleccionada realizará las siguientes funciones: - Atender consultas y peticiones básicas sobre las actividades del proyecto. Remitir emails. - Emisión y recepción de llamadas. - Gestión de formularios SAP de proveedores /clientes. Requisitos : - Experiencia como teleoperador/a de al menos 6 meses. - Buscamos a una persona proactiva y dinámica. - Experiencia con SAP. - Valorable estudios o conocimientos administrativos. - Gestión de altas en web para emisión facturas. Idiomas: - Castellano y catalán hablado y escrito correctamente. - Nivel de inglés alto (B2-C1).

Are you a communicative talent with a passion for delivering excellent customer service? We are looking for an enthusiastic Customer Service Representative to join our team in Barcelona for an internationally renowned provider of security solutions. Our company is the market leader in monitored alarm systems for homes and SMEs in Belgium. Your role As a Customer Service Representative, you will be the first point of contact for our customers. With your customer-focused attitude, you will provide support, resolve issues, and ensure an outstanding service experience. Additionally, you will collaborate closely with other departments to maintain and enhance customer satisfaction. Your communication and analytical skills enable you to identify customer needs and address them effectively. You thrive in a dynamic environment and bring a proactive mindset and empathetic approach to your work. By promoting up- and cross-selling opportunities, you contribute to the company’s success. Key Responsibilities Responding to incoming phone calls and emails efficiently and courteously. Actively resolving inquiries and issues, ranging from technical support to administrative matters. Scheduling maintenance and installation appointments. Handling billing, direct debit, and contract-related queries. Proactively offering suitable products and services through up- and cross-selling. Ensuring accurate administrative follow-up and reporting. Your Profile Experience in a call center or similar customer service role is a plus. Excellent social and communication skills. Problem-solving skills and a customer-focused mindset. Flexible and resilient in a changing work environment. A positive attitude and willingness to learn new skills. Fluency in Dutch and English is required; knowledge of French or Spanish is a plus. Benefits Paid training Hybrid position Free Spanish lessons (once a week) Unique, atmospheric, people-oriented call centre, with a good dose of fun Market-based basic salary with the possibility of a bonus Employee benefits such as meal cards, transport cards and private insurance 4 company outings per year Free fruit and coffee Growth opportunities Location Barcelona, Spain

A company in the contact center sector is looking for an inbound Customer Service specialist for the Italian market and work in Barcelona in hybrid mode and perform the following tasks: - Manage inbound contacts (phone calls, emails and letters) from customers seeking information or assistance. - Provide accurate and timely responses to customer inquiries regarding products, services and company policies. - Manage website-generated contact forms and provide support through digital channels. - Handle all calls in accordance with applicable service levels and guidelines, call scripts provided by the company. Languages: - Italian spoken and written correctly (Level C2). - English correctly spoken and written (Level C1). Schedule: Full day of 39 hours per week between Monday and Friday in afternoon shift 12:00h - 20:00h with the breaks established by law. Contract ETT temporary (4-6 moth) + directly contract with de companny. Salary: 21k per year Starting date: 05/05/2025