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  • Senior Sales Manager- Four Seasons Spain Collection
    Senior Sales Manager- Four Seasons Spain Collection
    4 hours ago
    Full-time
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Spain Collection is seeking a dynamic Senior Sales Manager to join the team. Based at Madrid, the Senior Sales Manager is responsible for driving revenue growth for Four Seasons Spain Collection, representing the Madrid and Mallorca properties with a strategic focus on the North America and Canada markets. The role manages leisure, strengthens brand presence, and collaborates closely with internal teams to deliver exceptional client experiences, while reporting to the Director of Sales and Associate Director of Sales at each property. What you will do • To implement all sales action plans related to US &Canada FIT leisure segment and assigned geographical areas, in line with the approved Marketing Plan., • To actively contribute to the achievement of departmental goals and budgeted revenue targets., • To proactively solicit leisure FIT business for rooms and related hotel services through direct sales activities targeting US-based &Canada based travel advisors, luxury consortia, and leisure partners., • To design and execute strategic sales action plans specifically focused on the US &Canada FIT leisure segment., • To closely monitor account revenue and business production for US FIT leisure accounts, including travel advisors, consortia, luxury agencies, and key production partners., • To maximize up-selling and cross-selling opportunities whenever possible., • To attend relevant work-related functions and promotional events (e.g. trade shows) and actively promote hotel products and services., • To plan and conduct sales trips to major market areas, with prior approval from the Director of Sales and Associate Director of Sales of both properties, visit existing and potential accounts within assigned territories., • To report to the Director of Sales and Associate Director of Sales of both properties on potential market and segment requiring additional sales coverage., • To review direct competitors and conduct ongoing market and industry research., • To work closely with office support staff to maintain both hotel database and Central Information System in an efficient and accurate manner., • To complete and submit weekly Golden S&C sales call reports in a timely manner., • To conduct telemarketing activities and perform research using internet and internal resources to identify, qualify, and develop new accounts., • To project a professional and positive image when representing both hotels at all times., • To host corporate familiarization trips, conduct hotel tours, attend trade shows, sales trips, and webinars, and provide support to colleagues as required., • To carry out any other duties as assigned by the Director of Sales and Associate Directors of Sales of both properties., • To maintain a high level of market exposure for the hotel through direct sales efforts, telephone, email, and written communications., • To strive to meet and exceed sales targets established by the Director of Sales and Associate Director of Sales., • To carry out day-to-day sales activities within the US &Canada FIT leisure market in accordance with established policies and procedures., • To develop new accounts by analyzing business potential, client needs, and purchasing behaviors., • To conduct site inspections for prospective and existing clients., • To liaise with all Worldwide Sales Offices (WSOs) to generate and follow up on potential sales leads. What you bring • Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field., • Minimum 2–5 years of experience in hotel sales, including at least 1 year in a similar capacity in a luxury brand., • A proactive and customer-oriented mind set with a proven track record of achieving sales targets and driving revenue growth in the luxury hospitality sector., • Strong communication, negotiation, and interpersonal skills., • Strong organizational and time-management capabilities with the ability to prioritise and manage multiple accounts in a detailed manner., • Ability to work independently and collaboratively is key., • Fluency in English and Spanish required, • Must hold a valid work authorization for Spain What we offer: • Competitive Salary, wages, and a comprehensive benefits package., • Excellent Training and Development opportunities., • Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program)., • Complimentary Dry Cleaning for Employee Uniforms., • 22 working days of vacation, and the day of the birthday free., • Complimentary Private Health insurance., • Complimentary Employee Meals. Schedule & Hours: This is a full-time position. La empresa History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

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  • Community and Events Intern
    Community and Events Intern
    21 hours ago
    Full-time
    Retiro, Madrid

    Connector - Community & Event Manager Intern Your Mission Should You Choose To Accept It: Can you make The Social Hub Madrid a favorite city hotspot for events, lectures, movie nights, exhibits and parties? We’re looking for someone that is the open door to something beautiful, a new friendship, a business collaboration or unforgettable experience. The Social Hub Connector Intern gives our building a purpose and creates stories and adventures with and for, all of our guests. In Case You Don’t Know Who We Are: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do You will actively connect our semester, co-working, hotel and extended stay community You will help with the set-up of ongoing program of events with and for our internal community You, along with the Connector, are the eyes and ears of our community and will be the to go contact person in terms of events & community activations You will build and maintain relations with partners to fill our annual calendar with on-trend/on-topic recurring events that appeal to our community You will host and engage with our local student ambassadors on a regular basis You will create/collect & deliver digital content based on the marketing briefings (formats include text, video and images) You will own and manage the local TSH social channels and operate them within the brand guidelines You will attend and be an essential part of local network events Who You Are You’re currently enrolled in a university You have an outgoing and confident personality. You kill it in front of an audience You are the connector: you have a natural interest and love to be around and with people You're professional & responsible enough to work independently in a fast-paced, sometimes chaotic atmosphere You’re super social, always flexible, incredibly motivated and never without a sense of humor A visionary – you already have a couple of AMAZING ideas how to grow the company’s connector strategy You're super communicative and have a great entrepreneurial spirit You're extremely calm under pressure You're exceptionally organized You’re fluent English and Spanish. Know other languages? The more the merrier! You're currently studying within the EU What We Offer An amazing work environment with a fantastic vibe and lots of positive energy On the job coaching and guidance Monthly compensation for your internship The opportunity to work and learn at a dynamic, young, international organization; we’re a real game changer in the hospitality industry A first glimpse into the world of Hospitality with one of the most innovative players in the market Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on hotel stays and Food and Drinks? A wonderful workplace to call home with, dare we say it, fun colleagues Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    No experience
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  • Restaurant Manager
    Restaurant Manager
    5 days ago
    €30000 yearly
    Full-time
    Centro, Madrid

    Restaurant Manager – El Gordito El Gordito coffee spot offering a curated mix of food, specialty coffee, natural wines, and sake. Our goal is to create a unique and memorable hospitality experience for every guest. Role Description El Gordito is expanding, and we are looking for a full-time, on-site Restaurant Manager based in Madrid. The Restaurant Manager will oversee the daily operations of the restaurant, ensuring exceptional guest experiences, smooth service, and strong team performance. Responsibilities include supervising staff, coordinating schedules, managing inventory and service standards, supporting operational improvements, and maintaining an organized and positive work environment. The ideal candidate will lead by example, bringing energy, structure, and hospitality excellence to the team while helping drive the continued growth of the business. Qualifications • Proven experience in restaurant management and hospitality operations, • Strong customer service and guest relations skills, • Experience managing teams, schedules, and day-to-day restaurant operations, • Strong leadership, communication, and organizational abilities, • Ability to work efficiently in a fast-paced environment, • Problem-solving mindset with strong attention to detail, • Knowledge of operational and service best practices, • Prior experience in hospitality or food & beverage is required, • Fluency in Spanish is required; English is preferred What We Offer • Competitive salary: €30,000 gross annual salary, • Positive and collaborative work environment, • Opportunity to grow within an expanding hospitality group, • Dynamic and creative workplace in the heart of Madrid, • Autonomy and responsibility within a growing project, • Staff meals and employee discounts, • Stable full-time position Additional Requirements • Valid work permit in Spain, • Minimum of 8 years of professional experience in restaurant management

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  • Assistant Chief Engineer - The Palace a Luxury Collection Hotel Madrid
    Assistant Chief Engineer - The Palace a Luxury Collection Hotel Madrid
    1 day ago
    Full-time
    Retiro, Madrid

    Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Your purpose: Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training. Your areas of responsibility: Supporting management of Property Operations • Supervises distribution of repair work orders. • Ensures property policies are administered fairly and consistently. • Assists in effectively planning, scheduling and evaluating preventative maintenance programs. • Establishes and maintains open, collaborative relationships with employees. • Monitors timeliness and quality of completion of repair work orders. • Supervises Engineering and related areas in absence of the Director of Engineering. • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. • Ensures that regular on-going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance. • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Selects and order or purchase new equipment, supplies, and furnishings. • Supervises the day to day operations of Engineering and related departments. Maintaining Property Standards • Inspect and evaluate the physical condition of facilities in order to determine the type of work required. • Maintains accurate logs and records as required. • Operates generators and fire pumps as necessary. • Provides emergency response services 24/7. • Repairs equipment (e.g., refrigeration, laundry) as necessary. • Ensures all employees have the proper supplies, equipment and uniforms. Ensuring Exceptional Customer Service • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Sets a positive example for guest relations. Conducting Human Resources Activities • Helps train employees in safety procedures. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Communicates performance expectations in accordance with job descriptions for each position. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Participates in the employee performance appraisal process, providing feedback as needed. • Uses all available on the job training tools for employees. • Solicits employee feedback. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Your profile: Education and Experience • High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. COMPENSATION & BENEFITS •Competitive salary aligned with luxury hospitality standards. •Access to brand benefits, including employee rates and dining privileges. •Health and wellness programs. •Training, development, and career growth opportunities within The Luxury Collection and Marriott International. 30.000€ - 35.000€ This company is an equal opportunity employer. frnch1

    No experience
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  • Setters & Closers
    Setters & Closers
    10 days ago
    €100000 yearly
    Part-time
    Salamanca, Madrid

    Aeternus Power Appointment Setter Position: Appointment Setter Company: Aeternus Power Employment Type: Full-Time / Part-Time (depending on business needs) Reports To: Sales Manager Position Overview The Appointment Setter is responsible for generating qualified sales opportunities by contacting potential customers, educating them on Aeternus Power’s solutions, and scheduling appointments for the sales team. This role serves as the first point of contact and plays a critical role in creating a positive customer experience. Key Responsibilities Conduct outbound calls, messages, and follow-ups with prospective customers. Introduce Aeternus Power’s products and services in a clear and professional manner. Identify customer interest and determine whether prospects meet qualification criteria. Schedule consultations and appointments for the closing team. Accurately document interactions and update the CRM system. Maintain consistent communication with prospects to reduce no-shows and cancellations. Meet or exceed daily activity targets and appointment-setting goals. Collaborate with closers and management to improve lead quality and conversion rates. Qualifications Strong communication and interpersonal skills. Comfortable speaking with customers by phone and through digital channels. Organized and detail-oriented. Ability to handle objections professionally. Self-motivated with a results-driven mindset. Previous experience in appointment setting, customer service, or sales is preferred but not required. Performance Metrics Number of outbound contacts made. Qualified appointments booked. Appointment show rate. Conversion rate from lead to appointment. CRM accuracy and follow-up consistency. Compensation Structure Base pay and/or commission. Performance bonuses tied to qualified appointments and team results. Advancement opportunities within the sales organization. Sales Closer Position: Sales Closer Company: Aeternus Power Employment Type: Full-Time Reports To: Sales Manager Position Overview The Sales Closer is responsible for conducting consultations with qualified prospects and guiding them through the decision-making process to secure completed sales. This role requires strong communication skills, consultative selling abilities, and a commitment to delivering an excellent customer experience. Key Responsibilities Conduct in-person or virtual consultations with qualified prospects. Assess customer needs and recommend appropriate Aeternus Power solutions. Present proposals clearly and confidently. Address questions and overcome objections with professionalism and integrity. Guide customers through agreements, financing options, and the closing process. Coordinate with operations and customer support teams to ensure a smooth handoff after the sale. Maintain accurate records and notes within the CRM. Consistently achieve or exceed sales targets and performance expectations. Qualifications Proven sales ability and confidence in presenting solutions. Strong negotiation and relationship-building skills. Excellent listening and problem-solving abilities. Ability to manage multiple prospects and follow-ups effectively. Self-disciplined, coachable, and goal-oriented. Previous experience in high-ticket, solar, energy, or direct sales is preferred. Performance Metrics Sales conversion rate. Revenue generated. Average deal value. Customer satisfaction and retention. Accuracy and completeness of sales documentation. Compensation Structure Commission-based or base salary plus commission. Performance incentives and bonus opportunities. Clear pathways into senior sales and leadership roles. Aeternus Power Core Expectations At Aeternus Power, all team members are expected to: Operate with honesty, professionalism, and accountability. Put customers’ needs first and provide transparent information. Demonstrate a strong work ethic and commitment to continuous improvement. Embrace coaching, feedback, and ongoing training. Contribute to a positive, team-oriented culture focused on delivering exceptional results.

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  • People & Culture Supervisor- Four Seasons Hotel Madrid
    People & Culture Supervisor- Four Seasons Hotel Madrid
    4 days ago
    Full-time
    Retiro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is seeking a passionate People & Culture Supervisor to join the team. The People and Culture Supervisor is expected to be the Cultural Advocate of the Golden Rule in every employee action, supporting the hotel as a Business Partner. This position is responsible for the employee hiring process, employee relations and all the processes involved aiming to guarantee an exceptional employee hiring experience. What you will do Contracts communication and management. Control contracts end date and liaise communication in between departments and finance Manage end of contracts: exit interviews & communication between departments. Employees sick leave management Follow up work related accidents with work insurance company and employees Review vacation and festive report, ensure systems are updated and accurate Risk Prevention Management – liaise with Risk Prevention External Company Support all internal and external inquiries or requests and serve as point of contact with employees and Managers. Work harmoniously and professionally with co-workers and supervisors while maintaining the confidentiality of People and Culture Maintain digital and electronic records of employees and departmental reports Contracts Management Complete termination paperwork and exit interviews. Produce and submit reports on general activity. Training and support for departmental Managers in the use of systems, work calendars, procedures, etc Drafting and stablish procedures and manuals according as needed Participation in departmental labor meetings and manage the necessary adjustments and changes Monitoring performance evaluations, satisfaction surveys and action plans Participation in departmental briefings Keep up-to-date with the latest People and Culture trends and best practices. What you bring 2 years of experience in the same position. Exposure to labor law and employment equity regulations. Effective HR administration and people management skills. Full understanding of HR functions and best practices. Excellent written and verbal communication skills in English and Spanish. Works well under pressure and meets tight deadlines. Highly computer literate with capability in email, MS Office and related business and communication tools. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 22 working days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position.

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  • Bell Attendant (sick leave) - Four Seasons Hotel Madrid
    Bell Attendant (sick leave) - Four Seasons Hotel Madrid
    5 days ago
    Full-time
    Retiro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About Four Seasons Hotel Madrid: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is hosting 200 guestrooms including 39 suites, 2 restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of Bell Attendant: Four Seasons Hotel Madrid is looking for a Bell Attendant to join our team. The Bell Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. The Bell Attendant is stationed at the bell stand outside the hotel and greets each guest by name upon arrival and departure. The Bell Attendant transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. The Bell Attendant is also in charge of park guest car. The Bell Attendant also provides arriving guests with a hotel orientation. Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups. Park guest car with a maximum level of care. IT IS MANDATORY TO HAVE CAR LICENCE Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Greets all guest passing through lobby and offers them assistance. Comply with Four Seasons’ Work Rules and Standards of Conduct. Work harmoniously and professionally with co-workers and supervisors. Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest. Performs errands for guests and the hotel that may require local travel off of the hotel property. Provides a high level of cleanliness in the lobby and luggage storage room. Assists guests at the Concierge Desk. Assisst with responsibilities and duties in the absence or heavy volume in the areas of Door Staff. Our ideal Bell Attendant: As an ambassador of Four Seasons, our ideal Bell Attendant should represent the brand through excellent grooming, a positive attitude and a warm welcoming smile. Strong interpersonal skills are paramount, as well as the ability to multitask, attention to detail and solve problems. Physical by nature this position requires the ability to lift and push at least 30 Kgs. The ideal candidate will have knowledge about the local area. Applicants are required to have one year of experience in a Bell Attendant position. It is required to have driver license. Must have the legal right to work in Spain and have fluency in English and Spanish. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

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