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The Assistant General Manager (AGM) plays a critical supporting role to the General Manager, acting as a key operational leader and strategic partner. This position ensures the daily execution of the restaurant’s vision, maintaining exceptional service, operational efficiency, and financial health. The AGM handles most day-to-day managerial duties, allowing the GM to focus on broader initiatives while developing future leadership skills. Key requirements: Years of experience: At least 3 years as Assistant General, Restaurant Manager or similar, Work experience: fine dining restaurants or 5 * hotel Languages: Spanish & English - professional level PRIMARY RESPONSIBILITIES • Operational Leadership: Oversee daily restaurant operations, ensuring smooth service, high standards, and guest satisfaction across all departments., • Team Management: Supervise and mentor department heads and staff, fostering teamwork, accountability, and continuous improvement., • Guest Experience: Act as the main contact for guest issues, ensuring professional resolution and maintaining brand reputation., • Financial Oversight: Support budgeting, cost control, and profitability targets through data-driven decision-making., • Compliance & Safety: Guarantee adherence to all health, safety, and licensing standards through regular audits and staff training., • Recruitment & Training: Lead hiring, onboarding, and performance management for key FOH/BOH roles., • Marketing & Events Support: Collaborate with GM and marketing to execute promotions, events, and guest engagement initiatives., • Policy Implementation: Maintain and enforce operational procedures, ensuring consistent service and cleanliness standards. KEY SKILLS Leadership & Team Building: Ability to inspire, train, and develop a high-performing team. Communication: Excellent verbal and written communication skills for interacting with guests, staff, and suppliers. Problem-Solving: Strong analytical and decision-making abilities to address operational challenges swiftly. Customer Service: Exceptional interpersonal skills and a guest-centric approach to problem-solving. Financial Acumen: Competence in managing budgets, controlling costs, and analyzing financial data. Adaptability: Flexibility to thrive in a fast-paced, dynamic environment and manage multiple priorities. PERFORMANCE METRICS • Guest Satisfaction Scores (e.g., online reviews, comment cards)., • Achievement of financial targets (e.g., staff cost percentage, food cost percentage, revenue growth)., • Staff Retention and Employee Engagement scores., • Operational Efficiency (e.g., speed of service, waste reduction)., • Adherence to health and safety regulations (e.g., inspection scores)., • Successful execution of training programs and staff development initiatives. CHALLENGES AND SUCCESS FACTORS The AGM role can be demanding, requiring a constant balancing act between operational demands, staff management, and guest satisfaction. Common challenges include managing unforeseen staffing shortages, resolving high-pressure guest complaints, and adapting to fluctuating business volumes. Success in this role hinges on exceptional organizational skills, emotional intelligence, the ability to delegate effectively, and a proactive approach to problem-solving. A successful AGM is a master of multitasking and a champion of positive restaurant culture, capable of maintaining composure and driving results even under pressure. CAREER PROGRESSION The Assistant General Manager position is an excellent steppingstone for ambitious hospitality professionals. Demonstrated success in this role often leads directly to promotion to General Manager, overseeing a single restaurant. Further progression can include multi-unit management, regional operations roles, or even corporate positions within larger hospitality groups. The skills honed as an AGM are highly transferable and valued across the broader service industry. REPORTING STRUCTURE