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JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Workplace ManagerWhat this job involves:The Workplace Manager (Operations) is responsible for ensuring that the associated vendors are managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements. Whilst supporting and directing the client facing team on site, they will act as a key support to the Workplace Lead.What your day-to-day will look like:Working closely and taking direction from the Workplace Lead take ownership and be responsible for delivering operational facilities related client KPIs as identified in the MSA (Master Service Agreement) and/or any other client agreed initiatives.To assist in the delivery of ‘Leesman’ (customer experience) operational initiatives across the site in close liaison with our service partners.To regularly liaise with occupiers and be the key support for advice and guidance in connection with the day-to-day physical operation of the building.Full compliance to Environmental Health and Safety regulations is continuously achievedServices are managed and delivered consistently across the portfolio of sitesEstablish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM servicesSupport the resolution of Soft services FM and Workplace issues at sites under review, escalating when neededManage the performance and outcomes of assigned support staff reporting to the positionDevelop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performanceDrive performance as measured by client’s Key Performance IndicatorsManage subcontractors and suppliers to deliver goods and services against contracts and expectationsEnsure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.Gap Analyses full sites PPM schedule against site assets or existing schedules.Oversight and support for Operations – providing real support to all Soft Services operations managed by JLLDevelop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.Compliance with local Health and Safety regulationsAll other tasks/ duties as required.Sound like you? To apply you need to be:Ideally 5 years + exposure in Facilities Management role within a large commercial organization.Experience of owning facilities contracts and supplier/ contractor management.Experience of working with quality, environmental and EHS management systems essentialQuality, EHS and environmental related accreditations desirableFacilities Management industry recognised related qualifications desirableEducated to degree level or equivalentAbility to work in collaborative team environmentVendor/contract managementDecision making / complex problem solvingExcellent verbal & written communicationHigh level of IT literacyStrong communication skillsAssertivenessPractical experience in Soft Services contract deliveryDemonstrate a good working knowledge of soft servicesSkillsCommand Skills – for coordinating all additional efforts;Customer Focus – for best Workplace Experience for users;Negotiating skills – for negotiating with business and suppliers for the best solution;Priority Setting – Set right priority also in cooperation with your manager;Problem SolvingDrive for ResultsHuman Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.CompetenciesUp to date on the latest developments in the FM industryHelpfulEmpathicA desire to learnStrong team player#LI-JA1If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. #J-18808-Ljbffr

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.We are looking for an IFM Small Works Project Delivery Manager for our Integrated Facility Management business line.About JLLWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!Role PurposeWe are seeking an experienced Project Delivery Manager to join the EMEA Small Works Program within the Engineering function. This role operates as a governance and subject matter expert (SME) resource, providing structured support to IFM teams across EMEA in the delivery of small-scale capital projects — including building retrofits, refurbishments, workspace reconfigurations, and targeted facility improvements.This is not a traditional end-to-end project management role. The primary function is to enable local FM teams to deliver projects compliantly, safely, and frugally by providing governance oversight, procurement guidance, technical SME support, and structured project frameworks. Direct end-to-end project delivery will only apply in cases deemed critical, high-visibility, or where project complexity requires dedicated program-level management.The role sits within the EMEA Small Works Program and operates across a tiered delivery model:Reports to - EMEA Small Works Program Lead (Engineering)What This Job InvolvesGovernance & Compliance OversightProvide governance support to FM teams delivering Tier 2 projects, ensuring adherence to the Small Works framework, CAPEX governance processes, and client standards.Support the triage process to ensure projects are correctly categorized within the tiered model and appropriately resourced.Ensure EHS, legislative, and legal compliance requirements are actively governed across all supported projects, spanning multiple EMEA jurisdictions.Monitor compliance with CDM regulations (where applicable), building regulations, health and safety requirements, and client-specific standards.Ensure workspace design standards and regulatory requirements are maintained throughout project delivery.SME Support & FM Team EnablementAct as a subject matter expert resource for FM teams managing Tier 2 projects — providing guidance on project methodology, sequencing, risk management, and technical approach.Provide procurement guidance to FM teams, ensuring competitive quotations are obtained from approved contractors and that works are delivered frugally within scope.Coordinate SME input where specialist technical knowledge is required (mechanical, electrical, building fabric, sustainability).Coach and support FM teams on the application of Small Works tools, templates, and governance standards for Tier 1 delivery.Act as an escalation point for FM teams encountering project challenges, scope changes, or compliance queries.Project Triage & CategorizationSupport the Small Works Program Lead in operating the triage process — assessing incoming project requests against complexity criteria to determine appropriate tier allocation.Identify projects at risk of scope misclassification and ensure early intervention to prevent cost overruns or delivery failures.Recommend escalation to WD&C where project complexity exceeds Small Works scope.Financial Oversight & Procurement GuidanceProvide financial governance support for Tier 2 projects (typically sub-€150K), ensuring budgets are realistic, tracked, and reported.Guide FM teams on procurement processes, contractor selection, and cost control within approved frameworks.Review and advise on variations, cost changes, and final accounts where FM teams require support.Contribute to CAPEX forecasting and budget reporting for the Small Works portfolio within assigned geographic areas.Direct Project Delivery (Critical/High-Visibility Only)Manage end-to-end delivery of projects designated as critical, high-visibility, or requiring dedicated program-level oversight.Ensure these projects are completed on time, within budget, and to specification while minimizing disruption to building occupants.Maintain comprehensive project records including correspondence, RFIs, site instructions, progress reports, and as-built documentation for directly managed projects.Stakeholder Management & CoordinationServe as a key interface between FM teams, the Small Works Program, WD&C, and client stakeholders for Tier 2 projects.Coordinate with WD&C on project handoffs, triage decisions, and boundary management between projects.Communicate project progress, risks, and governance status to the Small Works Program Lead and wider stakeholders.Build effective working relationships with FM teams across assigned geographic areas to ensure the program is embedded and trusted.Program Tools, Reporting & Continuous ImprovementMaintain and update the IFM Project Tracker for assigned projects and geographic areas.Utilize and promote standardized Small Works templates, tools, and reporting mechanisms.Report on program KPIs including speed of delivery, cost efficiency, safety and compliance, and quality consistency.Identify opportunities for continuous improvement in governance processes, tools, and FM team support mechanisms.Contribute to the ongoing development and refinement of the Small Works framework.Sound Like You? To Apply You Need to HaveEssential Qualifications & ExperienceDegree in Construction Management, Building Services Engineering, Facilities Management, or related discipline (or equivalent experience).Minimum 3–5 years' experience in construction project management, building refurbishment, or facilities management — with demonstrable experience in governance, compliance oversight, or program support functions.Experience supporting or enabling operational teams in the delivery of projects (not solely direct delivery experience).Understanding of building systems including HVAC, electrical, plumbing, and building fabric.Knowledge of building regulations, EHS requirements, and compliance frameworks across multiple jurisdictions.Familiarity with CDM regulations and construction health and safety practices.Experience with procurement processes, contractor management, and cost control.Experience operating within a structured program or portfolio environment.Essential SkillsStrong governance mindset — ability to apply frameworks consistently while remaining pragmatic.Excellent communication and stakeholder management abilities, particularly in enabling and influencing teams without direct authority.Proficient in project planning, budgeting, and cost control.Strong organizational skills with ability to oversee multiple concurrent projects across different sites and countries.Problem-solving mindset with a coaching and enablement approach.Competent using MS Office, project management software, and digital collaboration tools.Ability to read and interpret technical drawings and specifications.Strong attention to detail and commitment to compliance and quality.What You Can Expect From UsYou'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. #J-18808-Ljbffr