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About us Hey! ⚓ Get ready to set sails and navigate the rindus wave ⛵️ We're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because growth is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams. So far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in? ⛴ About our partner On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain). What you'll be doing Operational Process Ownership • Lead and continuously optimize day-to-day support processes (Incident, Request Fulfilment, and Knowledge Management)., • Faster ticket resolution times and a significant workload reduction for downstream technical teams. Team Leadership & Coaching • Manage, mentor, and develop the support process team (e.g., dispatchers, process specialists) while fostering a customer-first service culture., • A highly empathetic and efficient support team that delivers best-in-class user experiences., • Ensure clear communication and alignment of global strategies across other departments and the wider organization. Shift-Left & Self-Service • Establish and maintain a comprehensive Knowledge Base and drive the adoption of self-service portals for end users., • Proactive ticket deflection, enabling users to solve common issues independently. Tool Optimization & KPIs • Collaborate with the IT Platform team to continuously improve the ITSM platform (e.g., Jira Service Management) and track key service metrics (CSAT, SLA)., • High transparency of support performance and continuously improving user satisfaction., • Support Team Leads and Heads of Department by providing insights on budgets, SLAs, and KPIs. What you'll bring • Several years of experience in IT Support, Service Desk, or Ticket Process Management, along with initial team leadership experience. (Essencial), • Solid understanding of ITIL support processes (specifically Incident, Request, and Knowledge) and agile working methods. (High), • Proficient experience with modern ticket and collaboration tools (e.g., Jira Service Management, Confluence, or ServiceNow). (Important), • Structured and analytical approach combined with high empathy for end-user needs. (Critical), • Professional proficiency in English & German is required What we offer ⛴ Being part of dynamic and highly motivated international multicultural team of skilled professionals. ☄️ Competitive compensation package (restaurants, transport and childcare) ⚖️ Flexible working model: You can choose the work model that fits your lifestyle (At office, hybrid or full remote) ⛱ 23 holiday days. ⏰ Flexible schedules with core working hours. ✔️ DKV private health insurance from day 1. ⛹ Gym Sponsorship. ✏️ English and German language classes. ✊ A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Málaga Tech Games, etc).

_ (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for a Senior Product Analyst to join one of our most established products. This role is designed for a strong product analyst who is ready to take the next step in their career and grow into a Product Analytics Team Lead position. You will initially focus on hands-on analytics while gradually taking ownership of analytical initiatives, stakeholder management, and team leadership responsibilities with support from experienced leaders. Main tasks: Product Analytics & Business Impact • Investigate changes in product, marketing, and business KPIs and identify root causes, • Conduct user behavior, funnel, retention, and cohort analyses, • Design, evaluate, and interpret experiments (A/B tests, CUPED/CUPAC, proxy metrics), • Quantify the expected and actual impact of product and marketing initiatives, • Partner with Product, Marketing, and Growth teams to support decision-making, • Generate actionable insights that influence product strategy and roadmap priorities Analytics Infrastructure & Data Quality • Work closely with Data Engineering on analytical requirements and data quality improvements, • Contribute to analytics infrastructure and reporting improvements, • Ensure consistency and reliability of key product and marketing metrics, • Help define analytical standards and best practices Marketing & Growth Analytics • Support development of marketing analytics frameworks including LTV, CAC, attribution, and funnel measurement, • Partner with Growth and Marketing teams on performance analysis and optimization, • Develop and validate leading indicators and proxy metrics to accelerate decision-making Leadership Development Track: As part of your development toward a Team Lead role, you will gradually: • Take ownership of larger cross-functional analytical initiatives, • Mentor and support junior analysts when needed, • Participate in analytical planning and prioritization, • Improve stakeholder management and communication with senior business leaders, • Learn how to manage analytical processes, quality standards, and team performance What success looks like: • Become a trusted analytical partner for Product and Marketing teams, • Demonstrate strong ownership of analytical initiatives and business outcomes, • Successfully drive cross-functional projects independently, • Build leadership capabilities and readiness to take on people management responsibilities, • Progress toward a Product Analytics Team Lead position We are looking for someone who has: • Strong experience in Product Analytics, • Advanced SQL and data analysis skills, • Experience working with product metrics, funnels, retention, experimentation, and growth analytics, • Strong business and product thinking, • Ability to translate data into actionable recommendations, • Excellent stakeholder management and communication skills, • Ownership mindset and ability to work independently, • Interest in mentoring others and growing into a leadership role, • Upper-Intermediate (B2) English or higher, • Ability to work 9:00-18:00 within GMT+4 to GMT+10 time zones Nice to have: • Previous experience mentoring analysts or leading analytical projects, • Experience working in consumer products, marketplaces, SaaS, gaming, dating, social, or subscription businesses, • Experience building analytics frameworks and metrics system What do we offer: • REMOTE OPPORTUNITY to work full time;, • Vacation 28 calendar days per year;, • 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;, • Bonuses up to $5000 for recommending successful applicants for positions in the company;, • 50% payment for professional training, international conferences and meetings;, • Corporate discount for English lessons;, • Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);, • Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;, • Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment. Sounds good? Join us now!

End User Support Specialist (level 2) Madrid (fully on site) 12 month contract €40,000 - €42,000 p/a The Role We are partnered with a world class IT services provider based in Spain but working with clients on a global scale. Following a recent promotion they are looking to recruit a level 2 End User Support Specialist to join their team in Madrid to provide support both internally and to clients. The role operates within a defined support model where Service Desk owns front-line support including intake. Triage and resolution within a defined scope. In this role you will own support ticket cases end-to-end as well as maintain endpoint, meeting room and workplace technologies across supported offices and locations. You will ensure all support requests are managed correctly and ensure joiner, mover, leaver (JML) activities are completed in line with processes and to the agreed SLA boundaries. As well as your regular duties you will also support on projects to improve processes and help to identify opportunities where scripting, automation or workflow improvements can enhance the end-user-experience and improve support consistency. The successful End User Support Specialist will have: • Previous experience in a similar IT Support role (either level 2 or level 1 with some exposure to more advanced support), • Strong knowledge of both Windows and Mac OS whilst Linux system experience would be advantageous, • Strong Mobile Device Management (MDM) experience – preferably ManageEngine Endpoint Central although other systems are welcome, • Excellent customer service and communication skills with a track record of taking ownership and delivering a high level of customer support If you are interested to find out more please apply for the role with an up to date copy of your CV.

We are looking for one designer to own something bigger than screens: the system by which we produce great product. The design system is part of it. So is the AI-native workflow, the standards that make our builders self-sufficient, and the last-mile craft that makes Sherpas feel considered. The bet you are joining Most teams split design and engineering: designers make screens in Figma, engineers turn them into code. We are building the opposite. Our engineers are becoming product builders — they own a surface end to end, generate first drafts with AI, and ship. That model only works if someone architects the craft layer underneath it and keeps making it faster and better over time. That someone is you. Your job is to industrialise good product production: design the pipeline, not just the pixels. You are a force multiplier on everyone else's output, never a queue they hand work to. What you will own • The production system. How does a rough idea become a shipped, on-brand, obviously crafted surface — repeatably, and fast? You design and continuously improve that whole pipeline: the tools, the standards, the handoffs, the feedback loops. This is the core of the role., • The design system — human and machine. Evolve our system (DM Sans, DM Mono, Playfair Display; a restrained palette anchored on a deep navy and a confident blue) as the source of truth in Figma and as components, tokens and Claude skills that make AI-generated screens look intentional — never generically "AI"., • The last mile. Take priority surfaces from "works" to "obviously crafted". The micro-interactions, the rhythm, the details. This is where you are irreplaceable., • The codify loop. Every pattern you polish by hand goes back into the system and the AI skills, so the next first draft from a builder is already better., • The AI-native design workflow. The tooling here is moving fast — chat, design agents, skills, new component ecosystems, integrations. You stay at the frontier, decide what is worth adopting, and bring the team along. A standing mandate, not a side quest., • The team's bar. You review builders' work in a way that makes them better, not just in a way that fixes it. You can articulate why something works and pass that judgement on., • Growing into product UX. Over time, as you earn it, you take ownership of flows and information architecture across the platform. We will partner closely here before handing it over. Who you are • You think in systems. You see the machine behind the output, and you cannot help improving it. Given a messy production process, you make it faster, cleaner and higher-quality without lowering the bar. This is the rarest thing on this list and the one we care about most., • You design and code. You are fluent in the front end (React, HTML/CSS) and you prototype in the browser, not just in Figma., • You come from a consumer-grade craft background and want the meatier problems of B2B — or you have already proven you can make B2B feel as good as B2C. Our product is B2B with a B2C soul., • You are compulsively curious about new tools. You play with the new thing the week it ships because you cannot help it. We will want to see this in what you have built — not in posts about it., • You can teach taste. You make the people around you sharper., • You have opinions and the craft to back them up. What this role is not • Not a Figma operator handing static mockups to engineers., • Not a service desk that other teams route tickets to., • Not a place where AI thought-leadership substitutes for shipped, crafted work. If "own and industrialise how we make product" sounds like a downgrade from being the lead decision-maker on every screen, this is not the role. If it sounds like the most leveraged design job at the company, it is. How you will work You sit in product, not inside engineering. You pair with the product builders: they generate the first pass pulling from your system and skills, you elevate the surfaces that matter and fold what you learn back into the machine. You partner with our CPO on flows and with the founders on product direction. Remote-first, async-friendly, trusted to own your craft. How we hire • A conversation about your work and how you think., • A paid trial project — real, small, scoped., • A working session where we design and critique together.

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Revolut’s People team shapes how we support our people and ensure a seamless experience every day. From onboarding to coaching and development, they partner with teams across the business to create a people-first environment that enables growth and success. We’re looking for a People Specialist to support our employees by overseeing day-to-day HR tasks globally. You’ll keep the employment life cycle running smoothly while helping others grow and develop in their careers. Up to shape what's next in finance? Let's get in touch. What you’ll be doing • Being the first point of contact for employee queries/tickets in your region and as part of the HR team globally, • Coordinating end-to-end lifecycle operations, including pre-onboarding, onboarding, people services desk, and off-boarding processes, • Managing internal tools, such as time and attendance, • Preparing HR documentation and maintaining HR records, • Implementing important HR projects and policies What you'll need • 2+ years of experience in an HR generalist, administrator, or partner role, • Critical thinking skills and the ability to manage competing priorities, • Experience being the face of HR, representing policies and practices to managers and employees across the organisation, • Experience in a service role, working to SLAs and other measurable performance metrics, • Expertise in administering HR operations using automated tools (via Jira service desk, HRIS, etc.), • Knowledge of Microsoft Office and G-Suite, • A great understanding of employment law and local HR practices Nice to have • Experience in a startup, • Experience in the tech or financial services industry, • CIPD Qualification, • Experience collaborating on an international team Compensation range • Poland: PLN8,700 - PLN9,700 gross monthly*, • Other locations: Compensation will be discussed during the interview process *Final compensation will be determined based on the candidate's qualifications, skills, and previous experience Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. • Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment., • Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's _

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Revolut’s People team shapes how we support our people and ensure a seamless experience every day. From onboarding to coaching and development, they partner with teams across the business to create a people-first environment that enables growth and success. We’re looking for a People Specialist to support our employees by overseeing day-to-day HR tasks globally. You’ll keep the employment life cycle running smoothly while helping others grow and develop in their careers. Up to shape what's next in finance? Let's get in touch. What you’ll be doing • Being the first point of contact for employee queries/tickets in your region and as part of the HR team globally, • Coordinating end-to-end lifecycle operations, including pre-onboarding, onboarding, people services desk, and off-boarding processes, • Managing internal tools, such as time and attendance, • Preparing HR documentation and maintaining HR records, • Implementing important HR projects and policies What you'll need • 2+ years of experience in an HR generalist, administrator, or partner role, • Critical thinking skills and the ability to manage competing priorities, • Experience being the face of HR, representing policies and practices to managers and employees across the organisation, • Experience in a service role, working to SLAs and other measurable performance metrics, • Expertise in administering HR operations using automated tools (via Jira service desk, HRIS, etc.), • Knowledge of Microsoft Office and G-Suite, • A great understanding of employment law and local HR practices Nice to have • Experience in a startup, • Experience in the tech or financial services industry, • CIPD Qualification, • Experience collaborating on an international team Compensation range • Poland: PLN8,700 - PLN9,700 gross monthly*, • Other locations: Compensation will be discussed during the interview process *Final compensation will be determined based on the candidate's qualifications, skills, and previous experience Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. • Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment., • Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

We are looking for one designer to own something bigger than screens: the system by which we produce great product. The design system is part of it. So is the AI-native workflow, the standards that make our builders self-sufficient, and the last-mile craft that makes Sherpas feel considered. The bet you are joining Most teams split design and engineering: designers make screens in Figma, engineers turn them into code. We are building the opposite. Our engineers are becoming product builders — they own a surface end to end, generate first drafts with AI, and ship. That model only works if someone architects the craft layer underneath it and keeps making it faster and better over time. That someone is you. Your job is to industrialise good product production: design the pipeline, not just the pixels. You are a force multiplier on everyone else's output, never a queue they hand work to. What you will own • The production system. How does a rough idea become a shipped, on-brand, obviously crafted surface — repeatably, and fast? You design and continuously improve that whole pipeline: the tools, the standards, the handoffs, the feedback loops. This is the core of the role., • The design system — human and machine. Evolve our system (DM Sans, DM Mono, Playfair Display; a restrained palette anchored on a deep navy and a confident blue) as the source of truth in Figma and as components, tokens and Claude skills that make AI-generated screens look intentional — never generically "AI"., • The last mile. Take priority surfaces from "works" to "obviously crafted". The micro-interactions, the rhythm, the details. This is where you are irreplaceable., • The codify loop. Every pattern you polish by hand goes back into the system and the AI skills, so the next first draft from a builder is already better., • The AI-native design workflow. The tooling here is moving fast — chat, design agents, skills, new component ecosystems, integrations. You stay at the frontier, decide what is worth adopting, and bring the team along. A standing mandate, not a side quest., • The team's bar. You review builders' work in a way that makes them better, not just in a way that fixes it. You can articulate why something works and pass that judgement on., • Growing into product UX. Over time, as you earn it, you take ownership of flows and information architecture across the platform. We will partner closely here before handing it over. Who you are • You think in systems. You see the machine behind the output, and you cannot help improving it. Given a messy production process, you make it faster, cleaner and higher-quality without lowering the bar. This is the rarest thing on this list and the one we care about most., • You design and code. You are fluent in the front end (React, HTML/CSS) and you prototype in the browser, not just in Figma., • You come from a consumer-grade craft background and want the meatier problems of B2B — or you have already proven you can make B2B feel as good as B2C. Our product is B2B with a B2C soul., • You are compulsively curious about new tools. You play with the new thing the week it ships because you cannot help it. We will want to see this in what you have built — not in posts about it., • You can teach taste. You make the people around you sharper., • You have opinions and the craft to back them up. What this role is not • Not a Figma operator handing static mockups to engineers., • Not a service desk that other teams route tickets to., • Not a place where AI thought-leadership substitutes for shipped, crafted work. If "own and industrialise how we make product" sounds like a downgrade from being the lead decision-maker on every screen, this is not the role. If it sounds like the most leveraged design job at the company, it is. How you will work You sit in product, not inside engineering. You pair with the product builders: they generate the first pass pulling from your system and skills, you elevate the surfaces that matter and fold what you learn back into the machine. You partner with our CPO on flows and with the founders on product direction. Remote-first, async-friendly, trusted to own your craft. How we hire • A conversation about your work and how you think., • A paid trial project — real, small, scoped., • A working session where we design and critique together.

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Revolut’s People team shapes how we support our people and ensure a seamless experience every day. From onboarding to coaching and development, they partner with teams across the business to create a people-first environment that enables growth and success. We’re looking for a People Specialist to support our employees by overseeing day-to-day HR tasks globally. You’ll keep the employment life cycle running smoothly while helping others grow and develop in their careers. Up to shape what's next in finance? Let's get in touch. What you’ll be doing • Being the first point of contact for employee queries/tickets in your region and as part of the HR team globally, • Coordinating end-to-end lifecycle operations, including pre-onboarding, onboarding, people services desk, and off-boarding processes, • Managing internal tools, such as time and attendance, • Preparing HR documentation and maintaining HR records, • Implementing important HR projects and policies What you'll need • 2+ years of experience in an HR generalist, administrator, or partner role, • Critical thinking skills and the ability to manage competing priorities, • Experience being the face of HR, representing policies and practices to managers and employees across the organisation, • Experience in a service role, working to SLAs and other measurable performance metrics, • Expertise in administering HR operations using automated tools (via Jira service desk, HRIS, etc.), • Knowledge of Microsoft Office and G-Suite, • A great understanding of employment law and local HR practices Nice to have • Experience in a startup, • Experience in the tech or financial services industry, • CIPD Qualification, • Experience collaborating on an international team Compensation range • Poland: PLN8,700 - PLN9,700 gross monthly*, • Other locations: Compensation will be discussed during the interview process *Final compensation will be determined based on the candidate's qualifications, skills, and previous experience Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. • Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment., • Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

We are looking for one designer to own something bigger than screens: the system by which we produce great product. The design system is part of it. So is the AI-native workflow, the standards that make our builders self-sufficient, and the last-mile craft that makes Sherpas feel considered. The bet you are joining Most teams split design and engineering: designers make screens in Figma, engineers turn them into code. We are building the opposite. Our engineers are becoming product builders — they own a surface end to end, generate first drafts with AI, and ship. That model only works if someone architects the craft layer underneath it and keeps making it faster and better over time. That someone is you. Your job is to industrialise good product production: design the pipeline, not just the pixels. You are a force multiplier on everyone else's output, never a queue they hand work to. What you will own • The production system. How does a rough idea become a shipped, on-brand, obviously crafted surface — repeatably, and fast? You design and continuously improve that whole pipeline: the tools, the standards, the handoffs, the feedback loops. This is the core of the role., • The design system — human and machine. Evolve our system (DM Sans, DM Mono, Playfair Display; a restrained palette anchored on a deep navy and a confident blue) as the source of truth in Figma and as components, tokens and Claude skills that make AI-generated screens look intentional — never generically "AI"., • The last mile. Take priority surfaces from "works" to "obviously crafted". The micro-interactions, the rhythm, the details. This is where you are irreplaceable., • The codify loop. Every pattern you polish by hand goes back into the system and the AI skills, so the next first draft from a builder is already better., • The AI-native design workflow. The tooling here is moving fast — chat, design agents, skills, new component ecosystems, integrations. You stay at the frontier, decide what is worth adopting, and bring the team along. A standing mandate, not a side quest., • The team's bar. You review builders' work in a way that makes them better, not just in a way that fixes it. You can articulate why something works and pass that judgement on., • Growing into product UX. Over time, as you earn it, you take ownership of flows and information architecture across the platform. We will partner closely here before handing it over. Who you are • You think in systems. You see the machine behind the output, and you cannot help improving it. Given a messy production process, you make it faster, cleaner and higher-quality without lowering the bar. This is the rarest thing on this list and the one we care about most., • You design and code. You are fluent in the front end (React, HTML/CSS) and you prototype in the browser, not just in Figma., • You come from a consumer-grade craft background and want the meatier problems of B2B — or you have already proven you can make B2B feel as good as B2C. Our product is B2B with a B2C soul., • You are compulsively curious about new tools. You play with the new thing the week it ships because you cannot help it. We will want to see this in what you have built — not in posts about it., • You can teach taste. You make the people around you sharper., • You have opinions and the craft to back them up. What this role is not • Not a Figma operator handing static mockups to engineers., • Not a service desk that other teams route tickets to., • Not a place where AI thought-leadership substitutes for shipped, crafted work. If "own and industrialise how we make product" sounds like a downgrade from being the lead decision-maker on every screen, this is not the role. If it sounds like the most leveraged design job at the company, it is. How you will work You sit in product, not inside engineering. You pair with the product builders: they generate the first pass pulling from your system and skills, you elevate the surfaces that matter and fold what you learn back into the machine. You partner with our CPO on flows and with the founders on product direction. Remote-first, async-friendly, trusted to own your craft. How we hire • A conversation about your work and how you think., • A paid trial project — real, small, scoped., • A working session where we design and critique together.

We are among the leading platforms for sports and wellness in Europe, dedicated to inspiring people to live active, healthy lives. With just one membership we offer access to thousands of fitness and wellness experiences across the continent. But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities . Big news: Wellhub and Urban Sports Club unite! Urban Sports Club is now a proud part of Wellhub, creating a global wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health. As our Senior Backend Engineer you will work in a dynamic team of engineers who share a passion for technology and for providing the best experience possible to our vendors, members, and corporate partners. Urban Sports Club engineers are smart, flexible and great problem solvers. We follow software development best practices to build a well‑specified, scalable product based on strongly modularized architecture, automated testing, and deployment. Join our team and help us continue to inspire people to lead an active and healthy life! • Architect, develop, and operate Golang and PHP services deployed to thousands of users., • Collaborate with other engineers, product owners, and designers to identify and solve challenging problems, creating an outstanding wellbeing experience for users worldwide., • Deliver testable, maintainable and high‑quality code and take operational responsibility for the components that you develop., • Be a strong participant in the Urban Sports‑wide backend cluster affecting and driving best engineering practices across the company., • Work with an event‑driven ecosystem, build the communication between services via PubSub events., • You have proven working experience as a Senior Backend Engineer with PHP and preferably Golang (5+ yrs of experience)., • You have worked with GCP/AWS and corresponding cloud managed services., • You have experience working directly with stakeholders to understand, document and develop APIs and systems to meet their requirements, driving increased adoption and reducing reliance on custom one‑off implementations., • You have written distributed, high‑volume services and know how to deploy and keep them running in production., • You believe data is the most powerful tool for informed decision‑making., • You have a deep understanding of system design, data structures, and algorithms., • Workoncutting-edgetechandinfluencethefutureofourstack:exploreourTechRadar, • Free Urban Sports Club L Pro Membership + Friends and Family Discount:Stay active with free membership, plus discounts for friends and family., • Flexible Work Model:Enjoy a hybrid work setup, balancing on‑site and remote work options to fit your lifestyle., • Extended Remote Work Options:Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk‑swap at our other European offices., • WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up., • Personal Development:Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes., • Engaging Team Culture:Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment. Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof). #J-18808-Ljbffr

We are among the leading platforms for sports and wellness in Europe, dedicated to inspiring people to live active, healthy lives. With just one membership we offer access to thousands of fitness and wellness experiences across the continent. But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities. Big news: Wellhub and Urban Sports Club unite! Urban Sports Club is now a proud part of Wellhub, creating a global wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health. As our Senior Backend Engineer you will work in a dynamic team of engineers who share a passion for technology and for providing the best experience possible to our vendors, members, and corporate partners. Urban Sports Club engineers are smart, flexible and great problem solvers. We follow software development best practices to build a well-specified, scalable product based on strongly modularized architecture, automated testing, and deployment. Join our team and help us continue to inspire people to lead an active and healthy life! • Architect, develop, and operate Golang and PHP services deployed to thousands of users., • Collaborate with other engineers, product owners, and designers to identify and solve challenging problems, creating an outstanding wellbeing experience for users worldwide., • Deliver testable, maintainable and high-quality code and take operational responsibility for the components that you develop., • Be a strong participant in the Urban Sports-wide backend cluster affecting and driving best engineering practices across the company., • Work with an event-driven ecosystem, build the communication between services via PubSub events., • You have proven working experience as a Senior Backend Engineer with PHP and preferably Golang (5+ yrs of experience)., • You have worked with GCP/AWS and corresponding cloud managed services., • You have experience working directly with stakeholders to understand, document and develop APIs and systems to meet their requirements, driving increased adoption and reducing reliance on custom one-off implementations., • You have written distributed, high-volume services and know how to deploy and keep them running in production., • You believe data is the most powerful tool for informed decision-making., • You have a deep understanding of system design, data structures, and algorithms., • Work on cutting-edge tech and influence the future of our stack: explore our TechRadar, • Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family., • Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle., • Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices., • WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up., • Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes., • Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment. Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof). #J-18808-Ljbffr

We are among the leading platforms for sports and wellness in Europe, dedicated to inspiring people to live active, healthy lives. With just one membership we offer access to thousands of fitness and wellness experiences across the continent. But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities. Big news: Wellhub and Urban Sports Club unite! Urban Sports Club is now a proud part of Wellhub, creating a global wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health. We are looking for an experienced Senior Backend Engineer to join our Foundation Engineering team. In this role, you won’t just be building features for a single product; you will be crafting the very core services that power the entire Urban Sports Club ecosystem. The Foundation team sits at the heart of our engineering organization. We are responsible for application-level, system-wide services that enable our multi-million user base to interact with our platform seamlessly. Your initial focus will be taking ownership of our critical Identity & Authentication services and our core Search backend, with exciting plans to architect and scale a centralized Notification service in the near future. You will act as a force multiplier for our entire engineering department. By designing highly scalable, secure, and performant internal APIs and services, you will enable other product teams to build fast and deliver value to our users. If you love deep-diving into system design, solving complex architectural challenges at the application level, and working with Golang, this is the perfect place for you. This position will be based in Valencia, Spain. • Own Core System Services: Architect, develop, and maintain high-throughput, application-level foundational services, focusing initially on identity/authentication and our core search backend service., • Drive Technical Evolution: Design and implement future shared services that support our vision for scaling the platform., • Enable Engineering Teams: Build clean, robust, and well-documented internal APIs and developer tools that empower other product teams to build features rapidly and securely., • Write Exceptional Code: Deliver highly testable, maintainable, and secure Golang code, taking full operational ownership of the components your team develops., • Foster Best Practices: Actively participate in the Urban Sports Club backend cluster, championing strong system design, modularized architecture, and automated testing across the company., • Collaborate Across Boundaries: Work closely with product owners, tech leads, and other engineering teams to understand their requirements and translate them into scalable, domain-agnostic solutions., • You have extensive industry experience as a Senior Backend Engineer developing, optimizing, and troubleshooting large-scale applications written in Go (6+ years), • You have a solid understanding of (or direct experience with) core foundational services like Identity/Authentication protocols (e.g., Keycloak, OAuth2, OIDC) and search engines., • You possess a deep understanding of data structures, algorithms, and distributed system design. You know how to build modular, high-volume services that remain performant under heavy traffic., • You have a track record of designing clean, secure, and developer-friendly internal APIs that scale across multiple engineering teams., • You are comfortable working within cloud ecosystems (GCP/AWS) from an application perspective, understanding how to leverage cloud-managed services efficiently., • You break down complex, abstract problems into elegant software solutions. You communicate effectively with technical stakeholders and love mentoring others., • Experience with PHP is a nice-to-have. We have some legacy context here, so a familiarity with PHP helps if you need to understand existing logic during modernizations or integrations - but your primary daily weapon will be Go., • You engage, inspire, and motivate the people you work with. We like to have fun while building the backbone of a platform that inspires healthy living., • Work on cutting-edge tech and influence the future of our stack: explore our TechRadar., • We're open to relocation and providing support with our visa agency., • Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family., • Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle., • Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices., • WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up., • Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes., • Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment. Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof). #J-18808-Ljbffr

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth. We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. • Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Ship cloud functions, lightweight backend services, and jobs using Kotlin, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • Prior experience with GCP is a plus, • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more., • Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio. The Spain Based Salary range for this role is: 30,000-110,000 USD/Year + Bonus + Stock depending on experience. Tell us more about yourself and why you're interested in the role when you apply. Include links to your portfolio and LinkedIn. Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Associate Product Manager — Service (Client Operations) Ebury Valencia Office - Hybrid: 4 days in the office, 1 day working from home per week Do you want to own a product at the centre of how Ebury serves its clients - and shape how it connects to everything around it? Do you look at a manual process and immediately picture how it could be automated? If you are result oriented, a problem solver hungry to learn more, then Ebury is the place for you! We are seeking an Associate Product Manager to own the Service product area within Client Operations, reporting directly into the domain product lead. Service is where our teams handle the client queries that can't yet be automated. You will own it end to end - but the ambition goes further than running a great support platform: you'll connect Service to the rest of Ebury's operational systems and shape how the work flowing through it can be simplified and, over time, automated. What you’ll do • You will own the Service product area end to end - the why, the what, and the how - reporting directly into theClient Operations domain product lead., • You will set the long-term vision: how Service connects to the rest of Ebury's operational platforms, not just how it runs today., • You will learn how operational processes actually run, map them, and identify what can be standardised and automated over time. Execution & Delivery • You will define clear outcomes and requirements for Engineering, your key stakeholder - the what and the why, not the how - and drive high-quality delivery through the full cycle., • You will set the success metrics for Service, track them, and let data drive what you prioritise and how you measure impact., • You will work across teams to connect the service platform to Ebury's wider operational systems, using automation and AI as tools to remove manual work where they earn their place., • You will stay grounded in a support-operations context - cases, routing, SLAs - as the starting point, always asking how the work connects to the wider platform., • You will gather feedback from the teams and clients you serve, run your Show & Tell, and be the go-to person for your product. What you’ll need • We're not looking for someone to simply keep a support desk running. We need a product thinker who sees the whole system., • Product Management: Minimum 2 years in Product for a fintech or SaaS business, launching and improving real products OR a strong operations / consulting background focused on process or service transformation, now moving into product., • Systems thinking: you understand how platforms and processes connect, and you design for the long term rather than the next ticket., • A process-to-automation instinct: you can map how a manual process runs today and see where it can be simplified or automated., • Comfort with case-management or CRM platforms (Salesforce Service Cloud, Zendesk, Intercom or similar) as context for the work - not as the core of the role., • Metric-driven: you set baselines, define targets, and let the numbers - not opinions - decide what to build and whether it worked., • Comfortable using modern tools, including AI, to work faster and sharpen your thinking., • Strong cross-functional influence across engineering and operations. Why Ebury? • Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one., • Dedicated Mentorship: Learn directly from experienced managers who are invested in your success., • Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best., • Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury., • Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized., • Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits., • CentralOffice: A fantastic location with excellent transport links. Ebury only accepts applications via official Ebury channels. We will only contact you from a @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity. Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires. Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers. Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story. #J-18808-Ljbffr

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions. How you will make an Impact:Provide on-site IT related Hardware support to assist in the installation, integration and maintenance of computing devices.Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/TechnologistsTraining users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructionsManage installation of desktops, laptops, peripheral equipment and other IT related hardwareCreate image and defined deployment processes for managing work stations, portable computing devices and peripherals (aligning to Global standards with regional adjustments per regulations)Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)Assist the business with defining tablet and mobile device solutions to meet operational / business needs (aligned with global IT)Define / audit standard tools and process for managing assets physically and electronicallyManage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performedProvide appropriate visibility of costs related to service requests and comply to approval requirementsManage assets including physical and electronic identification and control; assist in answering Help Desk Calls from Users on an as needed basis; Assist the business with tablet and mobile device support to meet operational / business needsPerform lifecycle upgrades and projects as directedWhat you will need (Required)Associate's Degree or equivalent in or technical degree/certificate in related discipline5 years of work experience including IT hardware/software experienceFluent in Spanish & EnglishStrong customer service focused skillsEffective cable management skills to maintain organized work stations and data closetsWhat else we look for (Preferred)Bachelor's Degree or Equivalent in in computer sciences, information systems or related field PreferredAbility to manage users and PC's using Active Directory requiredProficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook)Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)Ability to configure, use and maintain CISCO IP PhonesAbility to adapt and learn new technologies as neededStrong written and verbal skills requiredProblem Solving skills including Trouble shooting techniquesStrong organization and time management skills requiredHigh level of professionalism during interactions with customers and vendorsUsing PC Images to configure computers for deployment / redeploymentExperience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access)Experience using Help Desk ticketing software to manage service ticketsStrong written and verbal communication, interpersonal, and relationship building skillsStrong problem solving and troubleshooting techniquesAdhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/controlWhat is it like to work at Edwards Lifesciences in Spain?As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others). Edwards Lifesciences in Spain also offers the following benefits:Competitive Compensation and Benefits packageFlexible working hours, remote workingPension planLife InsuranceMedical planMeal Vouchers Service AwardsEnhanced Leave benefitsEmployee Stock Purchase ProgrammeEmployee Assistance ProgrammeComprehensiveWellness programme including gym membership reimbursement, fresh fruit in theoffice, yoga lessons, subsidized massages, mindfulness sessions, educational events, charity activities and much more.Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location. Please submit your application in English. SummaryLocation: Spain - Moncada - ValenciaType: Full time

About us Hey! ⚓ Get ready to set sails and navigate the rindus wave ⛵️ We're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because growth is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams. So far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in ? ⛴ About our partner On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain). What you'll be doing Operational Process Ownership - Lead and continuously optimize day-to-day support processes (Incident, Request Fulfilment, and Knowledge Management). - Faster ticket resolution times and a significant workload reduction for downstream technical teams. Team Leadership & Coaching - Manage, mentor, and develop the support process team (e.G., dispatchers, process specialists) while fostering a customer-first service culture. - A highly empathetic and efficient support team that delivers best-in-class user experiences. - Ensure clear communication and alignment of global strategies across other departments and the wider organization. Shift-Left & Self-Service - Establish and maintain a comprehensive Knowledge Base and drive the adoption of self-service portals for end users. - Proactive ticket deflection, enabling users to solve common issues independently. Tool Optimization & KPIs - Collaborate with the IT Platform team to continuously improve the ITSM platform (e.G., Jira Service Management) and track key service metrics (CSAT, SLA). - High transparency of support performance and continuously improving user satisfaction. - Support Team Leads and Heads of Department by providing insights on budgets, SLAs, and KPIs. What you'll bring - Several years of experience in IT Support, Service Desk, or Ticket Process Management, along with initial team leadership experience. (Essencial) - Solid understanding of ITIL support processes (specifically Incident, Request, and Knowledge) and agile working methods. (High) - Proficient experience with modern ticket and collaboration tools (e.G., Jira Service Management, Confluence, or ServiceNow). (Important) - Structured and analytical approach combined with high empathy for end-user needs. (Critical) - Professional proficiency in English & German is required What we offer ⛴ Being part of dynamic and highly motivated international multicultural team of skilled professionals. ☄️ Competitive compensation package (restaurants, transport and childcare) ⚖️ Flexible working model: You can choose the work model that fits your lifestyle (At office, hybrid or full remote) ⛱ 23 holiday days. ⏰ Flexible schedules with core working hours. ✔️ DKV private health insurance from day 1. ⛹ Gym Sponsorship. ✏️ English and German language classes. ✊ A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Málaga Tech Games, etc).

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