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At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura. We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. As a Customer Care Specialist at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz. This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate. Responsibilities • Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance, • Guide customers through the platform, building their product knowledge and reducing dependency on reactive support, • Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed, • Build strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention, • Listen actively and adapt your communication style to each customer's profile and level of technical familiarity, • Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes, • Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop, • Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance Profil recherché • Fluent in French (native) + strong written and verbal English, • A second language - ideally Spanish - is a strong plus, • Minimum one year of experience in a customer‑facing role - chat, phone, or email support, • Strong customer orientation with the ability to tailor communication to different profiles and situations, • A natural problem‑solver: structured in your approach, creative when needed, and calm under pressure, • Empathetic and attentive - you listen to understand, not just to respond, • Organised and proactive, with the ability to manage multiple open cases without losing quality or follow‑through, • Comfortable working autonomously while collaborating effectively across teams Offer Competitive salary with performance‑based incentives Langues Français, Anglais, Espagnol. Français courant requis. Espagnol et/ou anglais apprécié selon le poste. xcskxlj Autorisation de travailler en Espagne nécessaire. #J-18808-Ljbffr

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos. We're more than just another SaaS scale‑up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start‑ups. From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. Your mission: • Conduct tailored product demonstrations focused on the prospect's identified pain points, with a clear path to close., • Run thorough discovery to validate needs, budget, decision-making process, and timing before advancing opportunities., • Own the full sales cycle from leads to signature, maintaining a high conversion rate and disciplined follow‑up cadence., • Work with Customer Success to ensure a smooth post‑signature transition and set new customers up for a strong onboarding., • Maintain accurate and up‑to‑date CRM records in HubSpot to support reliable forecasting and pipeline visibility., • Track personal performance metrics – conversion rate, time to close, pipeline health – and take ownership of continuous improvement., • Stay current on product updates, competitive positioning, and market developments relevant to the independent hospitality segment. About you: • 2+ years in a sales role, ideally as an AE or Inside Sales in SaaS or technology., • Spanish native speaker with strong written and verbal English., • Strong consultative sales skills – you adapt your approach to the prospect's context, not the other way around., • Comfortable owning a pipeline end‑to‑end in a fast‑paced, target‑driven environment., • Rigorous with CRM hygiene and data accuracy – you understand that good forecasting starts with good inputs., • Experience in hospitality tech or selling to SMB operators is an advantage. Our Benefits • Competitive OTE – base salary plus uncapped performance‑based commission., • Stock options – with a back‑loaded vesting schedule., • Comprehensive health insurance., • On‑demand salary access – no need to wait until the end of the month., • A structured career path with defined criteria at every level., • Flexible benefits – save on meals, childcare, transportation, and training with our tailored remuneration options., • Any book, purchased for you, plus access to a shared team library., • An international team of 35+ nationalities based in one of Europe's leading tech hubs. xcskxlj Apply now to join our team and be a part of our exciting journey at Amenitiz! #J-18808-Ljbffr

Italian-speaking & Spain-Based IT Product Manager Super Hero (with experience in PHP back/front end).

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Overview /h3 pGlovo is part of the Delivery Hero Group, a global delivery platform headquartered in Berlin, Germany.