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Guest Experience Agent - Kimpton Vividora Barcelona

What's the Job? As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Supervisor. Your day-to-day • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests., • Accommodating general and unique requests., • Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics., • Provide information on hotel services and facilities., • Answer phones in a prompt and courteous manner., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc., • Bachelor's degree in hospitality or related field., • 2+ years' experience working in Front Office/Guest Relations department., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What we need from you • Bachelor's degree in hospitality or related field., • 2+ years' experience working in Front Office/Guest Relations department., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates., • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees. As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Supervisor. Your day-to-day • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests., • Accommodating general and unique requests., • Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics., • Provide information on hotel services and facilities., • Answer phones in a prompt and courteous manner., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc., • Bachelor's degree in hospitality or related field., • 2+ years' experience working in Front Office/Guest Relations department., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What we need from you • Bachelor's degree in hospitality or related field., • 2+ years' experience working in Front Office/Guest Relations department., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates., • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun

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REVO Studios

Wellness Coach / Front Desk

hace 1 mes

€1500–€1800 mensual

Jornada completa

Sarrià-Sant Gervasi, Barcelona

Wellness Coach – REVO Studios (Barcelona) Full-Time · Advanced Wellness & Longevity REVO Studios is Barcelona’s next-generation wellness hub — combining science-backed therapies with premium client experience. We’re hiring a Wellness Coach to lead client experience, guide therapies, and help build long-term memberships. Your Role • Welcome clients in a warm, professional way, • Guide first-time tours & explain therapies (Cryo, HBOT, Red Light, etc.), • Understand client goals & recommend personalized protocols, • Support membership sales & retention, • Manage bookings (Momence) & daily operations, • Prepare functional drinks & maintain studio standards, • You Are, • Passionate about wellness & performance, • Organized and proactive, • Comfortable speaking about health & science, • Confident in client-facing & sales conversations, • Fluent in English & Spanish (Catalan a plus) Background in Wellness, Fitness, Nutrition or Health required. Join us and help people unlock their best version. Apply now 🚀

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Director of Membership

hace 3 días

Jornada completa

Barcelona

Your Mission Should You Choose To Accept It: As Barcelona's new Director of Membership, your mission is to drive growth, retention, engagement, and satisfaction across our new Membership product as well as Meetings & Events (M&E), and co-working. The role requires strength and skill in community strategy and activation, driving member experience and team leadership. You’ll lead a team dedicated to delivering exceptional experience that goes beyond the product and services. Your approach is member-centric and marketing-savvy, blending strategic insight with creative execution to build a thriving, local community. From high-impact events to curated member moments, you create opportunities for meaningful connection both inside and outside of the hub. You serve as the key link between the Support Hub and your local hub - translating global strategies into localized experiences that reflect the needs and energy of your community. You’re also the link between the community of Barcelona and your hub, with a strong network in the city. Success is measured by: - • Membership growth, retention and increased customer lifetime value (CLV), • High member satisfaction (NPS), engagement, and advocacy, • Revenue performance across all Membership, Co-working, and M&E products This role works with a wide range of cross-functional stakeholders, including leaders from the both the local team and the support hub. It’s not your traditional 9-5! In Case You Do Not Know Who, We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Member Engagement & Community Building - • Develop and execute a community strategy that includes curated events and activations to drive growth and foster engagement and connection., • Be the representative of Membership at The Social Hub Barcelona in the local community, connecting with engaging with local businesses, potential partners and other relevant groups., • Drive high NPS and customer satisfaction scores throughout the member lifecycle: onboarding, engagement, referrals, retention, and offboarding., • Actively engage with members and potential new members, staying close to the pulse of the community in and out of the hub. Strategic Planning & Execution - • Design and deliver growth, retention, and engagement strategies for Membership, M&E, and Co-working., • Work closely with the support hub team to localize and implement global membership initiatives and frameworks., • Meet and exceed budgets for Membership, M&E, and workspace products., • Analyse membership and engagement data to optimize strategies and deliver measurable business improvements. Team & Leadership Development - • Lead, develop, and inspire your teams (Membership, Coworking, and M&E) and manage the teams’ overall performance., • Foster a culture of excellence, collaboration and feedback, • Work cross-functionally with F&B, Stay + Regional Marketing roles to drive Membership ambitions and broader The Social Hub initiatives. Operations & Experience Oversight - • Ensure smooth daily operations and high-quality standards across all physical spaces: co-working, gyms, communal areas. Who You Are - • Previous experience in leadership and team management., • Bachelor degree in a relevant field., • You have at least 6+ years of experience in a Membership, Coworking or other relevant field in a fast paced environment., • You have an image of future developments and see opportunities for the organisation and respond to them., • You have a commercial drive, with a demonstrated intuition for commercial opportunities and making active use of sales opportunities. You build and maintain relationships with contacts, while representing the brand of The Social Hub, • You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation., • You are quality oriented, make an effort to deliver high-quality work, focus on exceeding the established quality standards in your own and others’ work and performance, • You are able to efficiently prioritize tasks that truly matter and work in a structured, methodical and goal-oriented manner when preparing and carrying out those tasks., • You always seek ways to improve collaboration and alignment between different teams, encouraging cross-collaboration and working as one team., • You have exceptional English and Spanish communication skills, all other languages very welcome!, • You’re legally allowed to work in Spain What Do Offer - • The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities, • We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future, • The chance to learn and grow in your role with the potential for future growth, • Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!, • A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

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Fortuna Avantgarde Concept Store

Full-Time Creative Sales

hace 2 meses

Jornada completa

L'Eixample, Barcelona

Fortuna – Avantgarde Concept Store is seeking a with strong marketing skills to join our unique boutique in Eixample, Barcelona. We are not a typical shop; we curate vintage fashion, statement pieces, artistic jewelry, corsetry, surreal accessories, and extraordinary objects for an international clientele who appreciate style, individuality, and creative expression. We are looking for someone who possesses: • Excellent English proficiency (an international background is highly valued), • Fluent Spanish, • Experience in retail or customer service, • A passion for fashion, vintage, styling, and aesthetics, • Confidence in engaging with people and closing sales, • A hardworking, reliable, and positive attitude This role is ideal for an individual who enjoys styling clients, storytelling, and thriving in a creative environment. Position Details: • Full-time: 40 hours per week, • Includes weekend work (either Saturday or Sunday), • Salary will be competitive and aligned with the retail agreement. If you are passionate about helping clients discover unique pieces and aspire to grow with a creative Barcelona concept store, we encourage you to apply.

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Mgr, Business Development EMEA

hace 3 días

Jornada completa

Barcelona

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. This position will work onsite in Weybridge, UK We are seeking a high-performing, commercially astute Business Development Manager to drive new, profitable growth across EMEA markets (excluding UK & Ireland). This role is responsible for unlocking new distribution opportunities, accelerating the development of emerging travel partner accounts, and expanding Celebrity Cruises' footprint across continental Europe. Based in the UK, the role is predominantly telephone-based but may also include European travel to support training, partner meetings, ship visits, events and key industry conferences. The duties below are the main duties & responsibilities however this job description in no way states or implies that these are the only duties to be performed by the employee. Employees will be required to perform any other job-related duties assigned by their line manager or management. 1.Strategic Growth & Partnerships: · Drive activation of long-tail partner accounts and International Representatives, uncovering untapped opportunities and accelerating revenue generation · Lead the development and execution of a regional MICE strategy, establishing it as a high-potential distribution channel · Establish, own and manage key EMEA tourist board partnerships, working alongside Key Account Managers in local markets, to maximise collaboration through joint marketing, events and training initiatives · Use market insights, competitor intelligence and consumer trends to optimise commercial tactics and maximise return on investment · Lead commercial negotiations with new newly acquired partners to secure long-term, profitable partnerships · Collaborate with EMEA Training and Trade Marketing to deliver compelling tools, training programs and sales resources that enable success 2. Profitability & Commercial Effectiveness · Analyse performance data and market insights to ensure all sales activities contribute to profitable, sustainable growth. · Establish clear ROI measurement across all initiatives, ensuring commercial investments deliver optimal value. · Produce strategic product and account plans aligned to booking curves and demand cycles · Ensure trade partnerships exceed market averages in both revenue and margin performance · Apply a data-led approach to prioritise high-value partnerships and attract affluent customer segments. 3. Sales Delivery & Accountability · Consistently achieve targets and revenue goals set by leadership. · Demonstrate strong financial discipline, delivering all initiatives on time and within budget · Provide timely, insightful sales reporting, including performance updates and market intelligence · Utilise sales management and technology platforms to optimise efficiency and performance QUALIFICATIONS AND EDUCATION · 5+ years' experience in business development or sales within the travel or hospitality sectors. · A strong track record of success in European markets. · European language skills and cruise industry experience are highly desirable. · Demonstrable success in new customer acquisition and revenue growth. · Experience using data-driven sales and marketing strategies. · Excellent relationship-building ability across internal teams and external partners. · Strong verbal and written communication skills, with confidence presenting to senior management, customer groups and training audiences. · Strong commercial thinking, analytical capability and decision-making skills. · Highly motivated, positive, resilient and able to manage multiple priorities in a fast-paced environment. · Creative problem-solver with an ability to deliver innovative solutions. · Proficiency in PowerPoint and Excel. FINANCIAL/QUANTITIVE RESPONSIBILITIES · Accountable for accurate monthly forecasting of marketing funds and ensuring all budget allocation is commercially sound and effectively invested WORKING CONDITIONS · Office based in Weybridge Surrey · Monday to Friday between 8.30am - 5pm (to accommodate European time zone) · 25 days annual leave + corporate holiday between Christmas and New Year · Competitive annual salary and commission scheme · Private medical Insurance & Employee Assistance Programme · Familiarization cruise within first year + ongoing employee cruise benefits · Online learning and career development programme · Employee Reward gateway/smartport We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! The position is not eligible for work authorization sponsorship Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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Senior Revenue Manager - Servicios Centrales Barcelona

hace 3 días

Jornada completa

Barcelona

What will be your mission? Are you searching for a new career opportunity? We are looking for a Seniorr Revenue Manager to join our Revenue Management Team in Barcelona As a Senior Revenue Manager, you will be joining a dynamic team at the MINOR Hotel Europe and Americas. Being part of this team means you will be working in a commercial and strategic work environment. In this function you will be responsible for maximizing revenues, market share and profitability for managed key property in partnership with the General Hotel Managers and the business unit’s marketing, sales, and e-commerce department; always ensuring our revenue management service remains at the highest level. What will you do? Strategic pricing • Pricing and yield guidelines for rates, room types, and customer segments., • Define the ideal business mix and channel mix strategy, define overbooking and protection strategy Planning, Budgeting & Forecasting • Builds 2-year property revenue strategy and budget proposal, prepares forecast based on the company guidelines., • Validates RMS forecast and ensures corrective action to improve the forecast. Daily revenue management optimization • Reviews demand calendars, convention and city event calendars and sets up events and seasonality databases., • Performs daily pick-up analysis, reviews yield system forecast, competition analysis and price positioning., • Effectively applies pricing and restrictions in line with set strategy to maximize profits: rate open/closing, rate level and short-term sales and promotion action plan design & execution., • Responsible for group quotations and related displacement analysis., • Formulate strategies to support the automation of manual processes in revenue management processes through efficient system use. Performance, demand & competition analysis • Carefully monitors market performance, RGI, channel performance., • Follows all relevant developments of the marketplace, values impact of demand generators, notes change in supply, behavior in feeder markets., • Keeps up to date knowledge of main competitors, product knowledge, pricing, business mix., • Ensures quality of data is checked on a regular basis. Communication • Communicates strategic recommendations to key commercial stake holders, e.g. General Managers, and ensures buy-in and commitment from all involved., • Holds regular reviews with key stakeholders. Participates actively in Revenue Management team collaboration and validation meetings. What are we looking for? Experience • Minimum 5 years of previous experience as Revenue Manager. Qualifications • Degree level – preferably in Tourism, Business Administration, Finance or Economics., • Fluent spoken and written English; knowledge of other language is highly valuable., • Experienced user of Windows office applications for both analytical (i.e., strong in Microsoft Excel) and communication purposes (Outlook, PowerPoint, Word), • Knowledge of TMS4Hotels or other hotels CRS and PMS Systems or Revenue Management Systems. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: • Worldwide experience – diversity of 150 different nationalities., • Career development opportunities full of national and international challenges., • Wide range of training programmes to enhance your skills., • Wellbeing initiatives, including flexible working conditions., • Team member recognition programmes, including Memorable Dates., • Ability to make a difference through our sustainability programme and volunteering initiatives., • Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

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Sales Development Manager - South West & South Wales

hace 3 días

Jornada completa

Barcelona

Journey With Us! Combine your career goals and sense of adventure by joining our ambitious team of Sales Development Managers, on a 9-12 months' contract. About Us Royal Caribbean Group is the world's largest cruise line, and it couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. We are at the forefront of the industry. The work that we do is exciting, challenging, and innovative. You will get to work both independently and as part of a collaborative and dynamic sales team. We are passionate, we are innovative, and we are unstoppable! Job Summary This field-based role is responsible for managing sales development, account management, trade engagement and brand activation for a geographical territory in the UK. Ensuring the strategy for the territory is flawlessly executed and that performance is maximised through excellent communication, brand representation and follow up. Spending up to 4 days "on the road" to support and engage a portfolio of trade customers, this role requires excellent interpersonal and communication skills and the ability to work with a large number of stakeholders. Occasional evening and weekend working will be required. This role covers the South West and South Wales, therefore you must be located within the territory, ideally near Bristol or Cardiff. Essential Duties and Responsibilities Customer Engagement & Commitment • Act as an ambassador for Royal Caribbean and demonstrate an exceptional level of product / sector knowledge ensuring the brand has an extremely high profile across travel retail and homeworking, • Develop and nurture relationships with retail and homeworking contacts and business influencers, with the goal of gaining greater share of voice and to build positive partnerships, • Develop a deep understanding of regional account mix, challenges and opportunities so that communication, activity and interactions are relevant and productive, • Set clear SMART objectives for all visits and meetings to ensure effective use of time, • Own regional relationships across Trade Partner organisation (such as Regional Cruise Experts) to ensure brand engagement, education, sales plan implementation and awareness, • Drive participation in the corporate trade incentive programme 'Upper Deck', identifying and following up on minimum engagement targets, • Develop a training plan alongside Training Manager EMEA for accounts that recognises specific business needs, identifying and following up on minimum engagement levels, • Work with the Senior Strategic Sales Manager to prepare and host successful customer educational events/trips i.e seminar at sea, ship launches/visits, conferences, cruise shows, etc. as required, with targeted sales performance post the event to ensure return on investment, • Leverage social media to maximise engagement with trade agents Commercial & Operational Planning • Arrange and attend monthly/quarterly sales meetings with stakeholder relevant to the account mix (i.e Regional Sales Managers/Key homeworkers/consortia members) to plan targeted activity including engagement and training opportunities, • Develop and implement annual, quarterly and monthly sales plans, ensuring the plan will drive achievement of all key metrics across the territory, • Analyse weekly, monthly and quarterly account activity and performance, spotting opportunities to improve performance and put in place tangible, measurable action plans that drive results, • Develop effective Coop marketing plans with regional accounts that will drive mutual return on investment, • Monitor and report all holiday competitor activity, pricing and marketing relevant to account mix, • Provide store visit reports and follow up consistently on the actions set using the CRM app Flawless Execution • Spend up to 80% of time interacting with retail stores, homeworkers and regional accounts face to face and 20% of time building plans, course correcting and following up on opportunities, • Ensure that agreed sales and marketing activity is implemented, tracked through the toolkit to ensure full compliance to brand guidelines, and the success of all activity is tracked and monitored to assess ROI, • Work with trade marketing to ensure that Royal Caribbean International are truly represented in all sales activity, • Effectively represent the Royal Caribbean brand by developing relevant training content that is delivered in an engaging, motivational and inspiring way, • Submit a rolling three-month training and engagement plan to be agreed by the SSSM, • Structure workload effectively to ensure maximum time with accounts and all administration and support activities are completed effectively and to time Qualifications & Experience Required • Minimum of 18 months experience in a sales role, preferably with field sales experience, • Proven track record in driving tangible sales results, • Knowledge of cruise or travel industry preferred, • Outstanding communication and presentation skills, • Ability to spend up to 4 days a week "on the road" as required, visiting trade partners/stores (may require overnight hotel stays), • Must be located within the South West or South Wales, ideally near Bristol or Cardiff, • Clean current driving license, • Must be available for face-to-face interview in Cardiff on 1st April 2026 Traits To Excel In This Role • Analytical - understands category trends, dynamics and opportunities for growth, • Excellent negotiator, persistent and optimistic, • Understands the importance of monitoring performance against plans and course correcting to achieve/exceed goals, • A natural drive for results and seeks to improve performance, • Influencing and Selling - has an interest in convincing or influencing others to purchase a product or service, • Warmth/Empathy - can invite others to participate in or join an effort, • Enthusiastic and takes initiative - demonstrates passion and enthusiasm toward own goals It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon

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Director of Sales - 5* hotel

hace 3 días

Jornada completa

Barcelona

The Director of Sales is a key member of the Executive Committee and is responsible for defining, leading and executing the commercial strategy of Grand Hotel Central, a 5-star classic luxury property in the heart of Barcelona. The role encompasses Sales (Leisure, Corporate, Groups & Events), Reservations and Revenue Management, ensuring total alignment between commercial objectives, brand positioning and profitability. The Director of Sales leads, coaches and develops the Sales, Reservations and Revenue teams, driving performance while maintaining the highest luxury service standards. This position plays a critical role in maximizing total hotel revenue, strengthening the hotel’s positioning within the luxury segment, increasing direct business contribution and ensuring sustainable long-term growth. KEY RESPONSIBILITIES Commercial & Strategic Leadership • Define and implement the overall Sales and Revenue strategy in line with hotel objectives, brand standards and market conditions., • Lead the annual budgeting process, including rooms, F&B, MICE and ancillary revenues, with full ownership of forecasting and commercial KPIs., • Actively monitor market trends, demand patterns, competitor set and distribution landscape to proactively adapt strategies., • Oversee and drive all Sales activities across Leisure, Corporate, MICE and Events segments, ensuring achievement of budgeted revenues., • Lead the proactive and reactive sales strategies, including key account management, prospecting, contracting and conversion., • Maintain and develop relationships with luxury consortia, key travel partners, DMCs, corporate clients and event agencies., • Support and guide the team in negotiations of high-value contracts, groups and events., • Oversee the Revenue Management strategy, ensuring optimal pricing, inventory control and channel mix., • Work closely with the Revenue Manager and Reservations Manager to maximize RevPAR, ADR and GOP., • Supervise distribution strategies across all channels (direct, OTA, consortia, wholesalers) ensuring rate parity and content accuracy., • Provide strategic oversight of the Reservations Department, ensuring efficient processes, high conversion rates and luxury service standards., • Ensure reservations systems, rate codes, packages and upselling strategies are correctly implemented and optimized., • Support the development of training programs to align Reservations and Front Office teams with commercial objectives., • Team Leadership & Development, • Lead, inspire and develop the Sales, Reservations and Revenue teams, fostering a culture of accountability and excellence., • Set clear objectives, monitor performance and support professional growth through coaching and training., • Actively participate in Executive Committee meetings and contribute to the overall strategic direction of the hotel., • Participate in Duty Manager rotations when required.

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Catering Sales Coordinator (April) - W Barcelona

hace 4 días

Jornada completa

Barcelona

OVERVIEW Working within the Catering Sales team, this position has the responsibility for responding to all banqueting & events enquiries without accommodation in order to maximize revenue & utilization of meeting space, working to ensure, at a minimum, delivery of budgeted revenues. The Catering Sales Manager will manage and convert all business, including contracting, and the actual operating of the function in addition to managing the function diary inventory. The Catering Sales Manager must demonstrate high energy levels & provide consistently high levels of customer service, in accordance with W Standards & Programs. ESSENTIAL FUNCTIONS Processes & Procedures: Conduct site inspections for prospect, tentative event and catering business Compile contracts, be ready to negotiate clauses, calculate cancellation and attrition policies that guarantee the reception of the event revenue on time. Assisted by the DoCS. Ensure the standard W template of responses is used and that enquiry handling follows the EAME Divisional Event Enquiry handling guidelines Responsible for the organization of small-scale events and short-term enquiries. Manage the wedding planning from start to finish, guiding and advising, until the coordination of the wedding. Ensure correct timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry) Identify operational limitations and sell only what we advertise and can effectively manage operationally Work closely with the Group Sales team to action enquiries and convert business. Maximize revenue by managing minimum consumptions depending on the dates Participate in trainings and other sales-related meetings as required To ensure that all enquiries are entered into and reviewed on Recaps in order to review suitability of business. Creation of BEOS, to effectively communicate to all the hotel departments the information necessary to successfully execute the event’s needs while maintaining a good client relationship. Follow up on deposits due as well as ensure 100% pre-payment is done before the arrival. Participate as a team player with all departments Departmental liaison: To provide all requested credit information to credit manager including timely communication to client of credit policy, receipt of signed contract and deposit Attend events briefings providing accurate updates on details of bookings and enquiries To attend weekly catering sales meeting chaired by the DoCS To ensure tentative business block information is updated on a continuous basis & provide accurate updates to the DoCS Ensure regular updates in Opera on specific bookings within the appropriate timeframe are provided in order to assist in accurate forecasting Self-Management: Take responsibility & be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines using tools available. Effectively manage time ensuring the completion of all pre-set tasks on a daily basis. To participate in departmental and Marriott courses as required Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department Participate in annual Engagement survey Must demonstrate an awareness of the importance of body language in communication and interaction with others Be involved in the ESS surveys and take part in special projects as directed by the DOCS and DOS Specific job knowledge, skills and abilities Must be able to speak, read, write and understand the primary language(s) used in the workplace Proven luxury hotel sales experience. Analytical capabilities Excellent communication skills, both verbal and written in Spanish and English Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative Enjoys working as part of a team Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems Hours: The typical working days of the Catering Sales Coordinator should be from 09.00 AM to 17.00 PM from Monday to Friday, but are flexible according to evening events taking place in the hotel and on events and wedding business. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Head Chef - Kimpton Vividora Barcelona

hace 6 días

Jornada completa

Barcelona

What is the role about? You will be responsible for all aspects of the hotel's fine dining restaurant, ensuring the kitchen operates smoothly while maintaining the established culinary standards and guidelines. You will report directly to the Executive Chef.Your day-to-day • Prepare forecasts, plans, and reports related to restaurant productivity and purchasing needs., • Keep all dish pricing and documentation accurate and up to date., • Train all team members according to procedures, ensuring they have the appropriate training and tools to perform their roles effectively., • Promote teamwork and service quality through daily communication and coordination with other departments., • Gather guest feedback to improve food quality and presentation, and assist in resolving guest questions or kitchen-related issues., • Support the Executive Chef in menu planning, ordering, materials, and food costing., • Ensure all menu items are prepared and presented according to established recipes and standards., • Follow procedures to guarantee food and beverage safety, proper storage, inventory control, and equipment handling., • Ensure all kitchen and storage equipment is well maintained and cleaned regularly. What we expect from you, • 3+ years of experience as a Sous Chef or Head Chef in a 4-star (or higher) hotel restaurant., • Relevant culinary education or training related to the role., • A positive, proactive, energetic, dynamic, and empathetic attitude, with strong teamwork skills and a passion for service., • Leadership skills, including team and cost management., • Experience in menu creation, recipe development, and food costing., • Strong operational and culinary knowledge., • Previous experience in hotel openings will be highly valued. What you can expect from us, • Competitive salary., • Afternoon shift from 3:30 PM to 11:30 PM, with consecutive days off including public holidays., • Discounted accommodation at group hotels., • Employee recognition program., • Training programs and access to learning tools., • Staff meals during shifts., • Uniform provided, including laundry service., • Cool work environment with lots of fun ?? ¿De qué trata el trabajo? Te encargarás de todos los aspectos relacionados con el restaurante gastronómico del hotel, supervisando que el funcionamiento de la cocina del punto de venta sea el adecuado, manteniendo los estándares y pautas gastronómicas marcadas. Reportarás al Chef Ejecutivo. Tu día a día • Realizar previsiones, planes e informes sobre la productividad y pedidos del restaurante., • Mantener actualizados y correctos los precios y la documentación de todos los platos que se elaboren., • Formar a todos los empleados de acuerdo con la normativa y asegurarse de que cuenten con la formación y las herramientas adecuadas., • Impulsar el trabajo en equipo y la calidad del servicio mediante la comunicación y coordinación diarias con los demás departamentos., • Pedir a los clientes su valoración para mejorar la calidad y presentación de la comida y ayudar a resolver las dudas y problemas de los clientes relacionados con los servicios de cocina., • Ayudar al Chef Ejecutivo a planificar el menú, pedidos, materiales y escandallos., • Asegurarse de que todos los platos del menú se preparan y presentan de acuerdo con las recetas y normas establecidas., • Seguir los procedimientos para asegurar la seguridad y buen almacenamiento de los productos de alimentación y bebida, del inventario y del equipamiento., • Asegurarse de que todo el equipamiento de cocina y almacenamiento esté en buen estado y se limpie periódicamente. ¿Qué esperamos de ti? • 3+ años de experiencia como Sous chef / Head Chef de restaurante de hoteles de 4* o superior., • Estudios específicos relacionados con el puesto., • Actitud positiva, proactiva, enérgica, dinámica, empática con capacidad de trabajo en equipo y pasión por el servicio., • Dotes de mando y liderazgo, gestión de equipo y de costes, • Creación de menús, recetas y escandallos, • Conocimientos de, • Se valorará positivamente experiencia previa en aperturas. ¿Qué puedes esperar de nosotros? • Salario competitivo., • Turno de tarde de 15:30h a 23:30h y días festivos seguidos., • Descuento en alojamiento en hoteles del grupo., • Programa de reconocimiento de empleados., • Programa de formación y acceso a herramientas formativas., • Manutención durante el turno., • Uniforme y servicio de lavandería para el uniforme., • Ambiente de trabajo cool y mucha diversión

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Food & Beverage Supervisor - Kimpton Vividora Barcelona

hace 19 días

Jornada completa

Barcelona

What's the job? As Food and Beverage Supervisor you will be responsible for supervising the team, ensuring the service is on point and solving any issue reported by the team. Reports to the Food and Beverage Manager. Your day-to-day • Support the Food & Beverage Manager in any required task., • Manage beverage control including inventory, bar pars, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns and food standards., • Implement agreed upon beverage policy and procedures throughout the property., • Train staff on liquor control policies and procedures., • Monitor adherence to all liquor control policies and procedures., • Ensure Bar team provides excellent service and continually strives to exceed expectations., • Ensure service and other standards according to SOPs are adhered to., • Ensure cash handling procedures are followed and all stock items are managed., • Ensure that the Bar team is continually trained in product knowledge, all menus and Hotel initiatives., • Oversee the preparation and presentation of beverages to meet set standards., • Oversee staff training and carry out on-the-job training where required. What we need from you • Bachelor's degree in hospitality or related field., • Some college and/or advanced training in food and beverage management valuable., • 2+ years' experience working in Food and Beverage department as supervisor., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates., • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun

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Sales Executive - Kimpton Vividora Barcelona

hace 19 días

Jornada completa

Barcelona

What's the job? As Sales Executive, under the general direction of the Commercial Director or his/her delegate, and within the limits of the established IHG and local Hotel policies and procedures, is responsible for booking and servicing group enquiries while providing exceptional customer service to guests and clients of the Hotel. Your day-to-day • Implements the hotel's MICE sales processes, duties include, but are not exclusive to, MICE related requests for proposal, follow-ups, negotiation and contracting of group related business., • Responsible for MICE segment in the hotel from enquiry to complete group operations., • Work in a timely manner to executive and distribute all Banquet Event Orders (BEO), Group Fact Sheets (GFS)., • Arrange and conduct special events, site inspections, and off-site presentations for potential clients., • Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines., • Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders., • May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process., • Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings., • Build and maintain a rapport with local DMC's and international PCO's, • To be able to use market knowledge to identify sales opportunities and propose specific solutions., • Close follow-up on new leads., • Liaise with events department closely to handle logistics pertaining to every group., • Meets and entertains guests and clients on a regular basis to establish and maintain good business relationships and ensure customer satisfaction., • Develop awareness and reputation of the hotel and the brand in the local community. What we need from you • Minimum 2 years' experience in sales within the luxury hospitality sector or a similar high-end environment., • Excellent communication skills, both written and spoken, in Spanish and English., • Proven track record in converting group leads and managing all aspects of group sales from prospecting to execution., • Degree in Business Administration, Hospitality, Sales or Marketing preferred., • Excellent interpersonal and communications skills with the ability to connect and build rapport with a diverse range of colleagues and customers., • Display excellent attention to detail and organisational skills., • Can multitask and work under pressure., • Driven and ambitious to consistently deliver and exceed service standards., • Candidates must possess strong analytic and presentation skills as the role will frequently interact with marketing, business development and sustainability personnel in customer facing sales opportunities. What to expect from us • Discounted international room rates., • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees. As Sales Executive, under the general direction of the Commercial Director or his/her delegate, and within the limits of the established IHG and local Hotel policies and procedures, is responsible for booking and servicing group enquiries while providing exceptional customer service to guests and clients of the Hotel. Your day-to-day • Implements the hotel's MICE sales processes, duties include, but are not exclusive to, MICE related requests for proposal, follow-ups, negotiation and contracting of group related business., • Responsible for MICE segment in the hotel from enquiry to complete group operations., • Work in a timely manner to executive and distribute all Banquet Event Orders (BEO), Group Fact Sheets (GFS)., • Arrange and conduct special events, site inspections, and off-site presentations for potential clients., • Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines., • Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders., • May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process., • Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings., • Build and maintain a rapport with local DMC's and international PCO's, • To be able to use market knowledge to identify sales opportunities and propose specific solutions., • Close follow-up on new leads., • Liaise with events department closely to handle logistics pertaining to every group., • Meets and entertains guests and clients on a regular basis to establish and maintain good business relationships and ensure customer satisfaction., • Develop awareness and reputation of the hotel and the brand in the local community. What we need from you • Minimum 2 years' experience in sales within the luxury hospitality sector or a similar high-end environment., • Excellent communication skills, both written and spoken, in Spanish and English., • Proven track record in converting group leads and managing all aspects of group sales from prospecting to execution., • Degree in Business Administration, Hospitality, Sales or Marketing preferred., • Excellent interpersonal and communications skills with the ability to connect and build rapport with a diverse range of colleagues and customers., • Display excellent attention to detail and organisational skills., • Can multitask and work under pressure., • Driven and ambitious to consistently deliver and exceed service standards., • Candidates must possess strong analytic and presentation skills as the role will frequently interact with marketing, business development and sustainability personnel in customer facing sales opportunities. What to expect from us • Discounted international room rates., • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun

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Director of Travel Industry Sales

hace 25 días

Jornada completa

Barcelona

JOB SUMMARY Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met. Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue. Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing and Executing Sales Strategies • Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met., • Works with sales leader to promote understanding of sales strategy and effective implementation of this strategy for the segment., • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the Director of Sales (DOS)., • Assists with the development and implementation of promotions, both internal and external., • Actively participate where necessary on all special projects/events such as Site Inspections, Familiarization (FAM) trips., • Plans and participates in Sales trips and industry related meetings., • Participates in departmental sales meetings, relevant operational meetings and pre-cons. Maximizing Revenue • Provides positive and aggressive leadership to promote maximum revenue potential (e.g., sets example with personal booking goals)., • Recommends booking goals for sales team members., • Directs the solicitation and business negotiation efforts to maximize room revenue and achieve sales goals., • Promotes the property’s inclusion into national and international accounts through tour wholesale operations, travel agent consortiums and airline operations. Managing Sales Activities • Monitors all day to day activities of direct reports., • Approves space release for catering to maximize revenue (e.g., Director of Sales (DOS), Group) in the absence of a Business Evaluation Manager., • Participates in sales calls with members of sales team to acquire new business and/or close on business., • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)., • Manages the orchestration of the International Travel program as it relates to business development and property package creation., • Partners with the marketing department to plan and direct a comprehensive marketing program to promote the property as a viable destination for travel industry market segments., • Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue., • Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. Analyzing and Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals., • Assists Revenue Management with completing financial projections., • Reviews sales and catering guest satisfaction results to identify areas of improvement., • Develops and executes the annual Sales plan for the assigned market for all direct reports. Providing Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations., • Interacts with guests to obtain feedback on product quality and service levels., • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction., • Empowers employees to provide excellent customer service., • Observes service behaviors of employees and provides feedback to individuals., • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement., • Executes and supports the company’s Customer Service Standards and property’s Brand Standards., • Participates in and practices daily service basics of the brand., • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event., • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company., • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external., • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Global Sales Organization (GSO)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative., • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements., • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Global Sales Organization (GSO) Managers and customers. Managing and Conducting Human Resources Activities • Interviews, selects and trains employees, • Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status, • Provides for the safety and security of the employees or the property, • Monitors employee attendance and records absences/tardiness., • Helps direct supervisors to achieve their own development goals., • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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