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  • Commercial Department Internship
    Commercial Department Internship
    16 hours ago
    Full-time
    Eixample, Barcelona

    The role is based in Barcelona - Hosco's HQ About Hosco Hosco is the world's leading hospitality network, connecting top employers, talents and schools across the globe. Founded in Switzerland in 2011 and headquartered in Barcelona, we've grown over 100% YoY since 2015 — backed by 13M+ EUR in funding from leading VCs and business angels. With 2M+ registered hospitality professionals, 400+ partner schools and 30+ integrated job boards, we help the hospitality industry hire better, faster and smarter. We're a team that moves fast, thinks big and takes ownership. If you're driven by data, excited by commercial strategy and curious about how a SaaS scale-up operates — read on. About the Internship This is a rotational commercial internship embedded within Hosco's Industry team — the B2B engine serving hotels, restaurant groups, cruise lines, and all hospitality employers across EMEA and beyond. You'll rotate across three core functions: Market Research, New Business Sales Development and Customer Success. Where you spend most of your time will depend on your strengths, interests and the team's needs — we adapt to the individual. You'll work alongside Sales Executives, Sales Managers, Key Account Managers and Customer Success Managers, getting real exposure to the full commercial cycle from lead generation to renewal. You'll use the same tools as the rest of the team: Salesforce, Apollo, Lusha, LaGrowthMachine and LinkedIn Sales Navigator. This is not a shadow role. You will own tasks, be accountable for outputs and have a direct impact on revenue and client satisfaction from day one. What You'll Work On Market Research & Lead Generation (40–60% depending on profile) Support the outbound pipeline by researching prospects, preparing outreach sequences in LaGrowthMachine, and helping Sales Executives qualify accounts — particularly companies with under 200 employees or in early pipeline stages. You'll learn to navigate Salesforce to track activity, update contact records, flag decision-makers and contribute to pipeline reporting and dashboards. You may also support demo preparation, proposal decks and ad hoc projects to improve the sales funnel. Customer Success (~20–40% depending on profile) Support the CS team with onboarding follow-ups, 6-month review preparation and renewal tracking for Gold clients. You'll help monitor account health signals, flag at-risk accounts, and prepare performance reports to share with clients during review calls. You'll get direct exposure to how we manage upsell conversations and how we measure client ROI on Hosco. What We're Looking For You don't need to tick every box — we care more about attitude than credentials. That said, the best candidates will have some of the following: Studying or recently graduated in Business, Hospitality Management, Marketing or a related field Genuine curiosity about B2B sales, SaaS, or the hospitality industry Comfortable working with data and spreadsheets — you don't shy away from a CRM Strong written and verbal communication in English and a second language at least — French, Italian, Spanish or Arabic are especially relevant for our markets) Organised, detail-oriented and autonomous enough to manage your own task list Bonus: any exposure to Salesforce, HubSpot, Apollo, LinkedIn Sales Navigator or outbound tools What You'll Get Hands-on experience across the full B2B commercial cycle in a fast-growing SaaS company Direct mentorship from Sales Managers and Customer Success Managers Real ownership — your work feeds directly into pipeline and revenue targets Access to the tools, playbooks and processes of a data-driven commercial team A front-row seat to how a scale-up operates in the HR Tech / hospitality space Barcelona office, international team, fast feedback culture Hosco is an equal opportunity employer. We welcome applicants from all backgrounds. About you - You are currently studying a Bachelors or Masters degree or online course and are able to provide an internship agreement - Can commit to an internship of 6 months, ideally full-time (39 hours per week) - You are naturally curious and have a strong willingness to learn - You are data-driven - You are a great communicator and enjoy working in teams - You have a high level (spoken and written) of English and French/Italian/Spanish/Portuguese/Arabic - You are eligible to work in Barcelona

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  • Guía Turístico/a
    Guía Turístico/a
    3 days ago
    €1700–€2000 monthly
    Full-time
    Barcelona

    Our Motto: People and Places! We’re looking for a leader, not just a tour guide. We want someone who is independent, professional, and passionate about sharing their enthusiasm for travel with our guests in Barcelona. If you have stepped outside your comfort zone through personal travel experiences, you’ll be able to connect with our guests in a relatable and genuine way. If you’re seeking a part-time opportunity in the tourism industry, this could be the perfect fit for you! Basic Requirements: • Language: Fluent in English and Spanish., • Driving: Valid driver’s license and a safe driving record., • Experience: At least one year of experience in guiding or public speaking., • Employment Status: Self-employed., • Residence: Must reside in Barcelona., • Audience Engagement: Ability to connect with and captivate diverse audiences, including people of various age groups and backgrounds. Additional Soft Skills We Appreciate: • Empathy, punctuality, and strong organizational skills., • Alignment with our mission, vision, and values., • Proficiency in using a Channel Manager., • Multitasking abilities and attention to detail., • A proactive, open-minded attitude., • Passion for travel and customer relationship-building., • Strong verbal and written communication skills., • Problem-solving skills with practical, actionable solutions., • Adaptability to change and enthusiasm for learning new features and tasks. We’d Love to Hear from You! Please include a cover letter explaining why you want to join the Be Outdoors Barcelona Team. Share your passion for travel and how you align with our mission of connecting people and places. This will help us better understand your motivation and personality.

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  • Ayudante de Bartender (Temporal)
    Ayudante de Bartender (Temporal)
    4 days ago
    Full-time
    Ciutat Vella, Barcelona

    COYA is a worldwide renowned luxury lifestyle hospitality brand with venues in London; Mayfair and City, Monaco, Mykonos, Dubai, Abu-Dhabi, Doha, Riyadh, Marbella and Barcelona. COYA Barcelona opened in July 2023 in a privileged location overlooking the Barceloneta beach, which is the W Hotel , bringing the spirit of Peru to Spain, inspired by the flavors and colors of Incas heritage. We are recruiting for one Bartender to join our family in Barcelona. The ideal candidate for this Bartender position will have: • A minimum of 1 year experience in high-end hospitality venue in a Bartender position, experience in a lifestyle venue would be preferable., • Ambitious and willing to grow in the company., • Strong cocktails and spirits knowledge; mixology and flair bartending would be an advantage., • General Wine knowledge and WSET Level 1 certification would be an advantage., • Excellent communication skills. Must have high level of both spoken and written English and Spanish., • An ability to work as a team with a positive work ethic., • Excellent customer service, passion for hospitality and great interpersonal skills We treat our employees as family, so we offer excellent benefits. We provide: • Competitive salary., • On-going training program and interactive induction., • Family meals., • Uniforms., • Endless opportunities to grow and develop as we really do believe in promoting talent from within the business. If this sounds like what you’re looking for and you want to be part of our incredible team, please reply with your CV and tell us why you are the perfect candidate for the job.

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  • FRONT OF HOUSE CREW – GENERATOR BARCELONA
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    FRONT OF HOUSE CREW – GENERATOR BARCELONA
    4 days ago
    Full-time
    Gràcia, Barcelona

    FRONT OF HOUSE CREW – BARCELONA At Generator hostels we are obsessed in delivering outstanding service through a personal touch. As a Front of House Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded. WHO ARE WE Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Of House Crew for Generator Barcelona. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. ABOUT GENERATOR BARCELONA You'll find Generator Barcelona, hotel and hostel, in the buzzing district of Gracia. The hostel’s just a short walk from Gaudi's iconic Casa Batllo apartments. The interiors showcase a mix of styles and include an oversized wooden birdcage, a winding staircase and a mezzanine chill-out lounge. Feast on local delicacies in our bar and lounge, which is decked out in ornate Hungarian concrete floor tiles and earthy raw metals and woods, and if you’re looking for a little more luxury, Generator Barcelona also offers terrace rooms and a penthouse apartment in the hotel with mind-blowing panoramic views of one of Europe’s best-looking cities. So much more than just a hostel! NUTS AND BOLTS OF THE JOB Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience Know your guests and have a passion for independent travel and the road less travelled Demonstrate a passion for delivering outstanding customer service Be part of a great team within your department that get Generator and want to be themselves Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times Know your city, its cafés, bars and restaurants, its art, its music Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene Be Responsible for all cash handling whilst you are on duty Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. WHAT’S IN YOUR DNA Always love our guests Passionate for the hospitality and the youth travel market Be the life the party Be really, really organised Keep cool when the pressure hits Enjoy a super-fast pace Understand this is a business, be passionate about maximising revenue Be creative, innovative and digitally smart You must be eligible to work in the EU to be considered for this role YOUR ROCK STAR EXPERIENCE Experienced within a front office hospitality environment Experienced working with a Property Management System Flexible with regards to shifts available per week (mixture of morning and evening shifts OUR GLOBAL EMPLOYEE BENEFITS Birthday holiday in addition to your yearly holiday allocation Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback 2 free nights’ accommodation across any of our Generator x Freehand properties globally Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted) International career opportunities so you can travel the world while working with us (win-win!) Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down! Online learning tools to help you develop, learn and grow SO YOU THINK THIS MIGHT BE YOU? That's cool. Send us your application in English. If you’ve got questions, get in touch! may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you. Join Us and help us achieve our Vision!

    Immediate start!
    No experience
    Easy apply
  • Maintenance Technician
    Maintenance Technician
    5 days ago
    Full-time
    Barcelona

    We are looking for someone with talent, drive and a sense of humour to join our team as Handyman at our amazing, hotel-with-a-difference in Barcelona! In Case You Don’t Know Who We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. Your Mission, Should You Choose To Accept: Together with the Asset Manager and Hotel Manager you are involved in everything that has to do with maintenance and technics, both inside and outside of the hotel. You are super handy and therefore the first point of contact for guests and team members when an issue or malfunction is reported. You find it super important to have a lot of fun during your work! Working as a Handyman not one day is the same. Some days you are doing checks and conducting reparations in the hotel, the next day you are working on fine tuning a range of technical activities and liaising with internal and external parties involved. What You'll Do - • Being first point of contact for maintenance issues for guests and colleagues, • All relevant reparation work in and around the hotel, • Conducting maintenance checks, • Liaising with internal and external parties regarding technical and maintenance topics Who You Are - • You are capable of prioritizing and coordinating; [, • You like to connect to the guests and your colleagues, • You are reliable and can work independently, • You are flexible and are able to work flexible hours: if there is an emergency you are available for help outside of office hours, • You are eager to learn and love to share your experiences with other people, • You have LBO/MBO-level of working and thinking, with additional relevant training in maintenance/construction (you are in possession of ‘VCA-basis’ certificates), • You have a minimum of 2 years’ experience in a similar role (hotel environment preferred), • You are very social and have a guest-oriented way of thinking; you like interacting with people from different backgrounds and want to work in an informal yet ambitious environment, • You have good command of Spanish and you can at least manage accordingly in English, • You like to have fun with your colleagues and the guests!, • You are legally allowed to work in Spain What We Offer - • The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future., • The chance to learn and grow in your role with the potential for future growth., • Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!, • A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    Immediate start!
    Easy apply
  • Head of eCommerce
    Head of eCommerce
    9 days ago
    €25000 yearly
    Full-time
    Sant Martí, Barcelona

    Are you a strategic leader ready to own the digital experience for one of Europe's leading shooting sports authorities? We are seeking a visionary who can seamlessly integrate our sales platforms, marketing efforts, and customer support into a unified, high-performing engine. You will be the ultimate owner of our digital revenue streams and customer lifetime value. At Wolfiek, our ambition is to be the most trusted destination worldwide. This role is central to that mission. You will lead and empower a cross-functional team (eCommerce, Marketing, UX/UI, CRM, and SEO) to execute a unified strategy that drives growth, trust, and unparalleled customer satisfaction. With great responsibility comes great power: you will be encouraged (and expected) to overhaul processes, pioneer new market approaches, and ensure operational excellence across all digital touchpoints. Your Mission • Strategic Leadership: Define, own, and execute the end-to-end eCommerce strategy across all Wolfiek storefronts, focusing on revenue targets, margin health, and sustainable growth., • Team & Talent Management: Lead, mentor, and scale the combined team, including: 3 eCommerce Assistants, SEO Manager, UX/UI Specialist, and CRM Manager. Foster a collaborative, high-performance, and customer-centric culture., • Digital Channel Optimization: Oversee the entire customer journey, ensuring seamless integration between Marketing (acquisition), eCommerce operations (conversion), and Customer Service (retention)., • Platform & Experience: Drive continuous improvement across the website experience (UX/UI), site performance, and conversion rate optimization (CRO) based on data analysis., • Data-Driven Decision Making: Define and monitor high-level KPIs (e.g., overall revenue, site conversion rate, NPS, AOV, RPU) and translate performance insights into actionable strategies for each sub-team., • Operational Excellence: Work closely with the Warehouse and Workshop teams to ensure inventory accuracy, fulfillment speed, and service quality meet Wolfiek’s premium standard., • Stay updated: with industry trends, emerging technologies, and best practices in eCommerce to keep our strategies and operations current., • Work closely with sales, customer service, warehouse, and finance teams to ensure seamless operations and deliver an exceptional customer experience. Your Profile & Skills • Strong project management skills, with the ability to manage multiple projects simultaneously., • Creative thinker with a customer-centric mindset. About Wolfiek Wolfiek is a leading authority for premium shooting sports equipment and accessories. We run multiple specialized storefronts and are building a unified platform and product line under the Wolfiek Group umbrella. Our ambition is to become the most trusted and comprehensive destination for airgun shooting enthusiasts worldwide. We combine expert curation, tight community connection, and high-quality gear with personalized service. Headquartered in Barcelona, we serve customers across Europe, with plans to expand to the US in 2026. What We Offer Joining Wolfiek Group means becoming part of a forward-thinking, innovative team in an exciting industry. We offer competitive compensation and opportunities for professional growth. If you believe you are a good fit for this position, please apply. We look forward to hearing from you!

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  • Director of Membership
    Director of Membership
    5 days ago
    Full-time
    Barcelona

    Your Mission Should You Choose To Accept It: As Barcelona's new Director of Membership, your mission is to drive growth, retention, engagement, and satisfaction across our new Membership product as well as Meetings & Events (M&E), and co-working. The role requires strength and skill in community strategy and activation, driving member experience and team leadership. You’ll lead a team dedicated to delivering exceptional experience that goes beyond the product and services. Your approach is member-centric and marketing-savvy, blending strategic insight with creative execution to build a thriving, local community. From high-impact events to curated member moments, you create opportunities for meaningful connection both inside and outside of the hub. You serve as the key link between the Support Hub and your local hub - translating global strategies into localized experiences that reflect the needs and energy of your community. You’re also the link between the community of Barcelona and your hub, with a strong network in the city. Success is measured by: - • Membership growth, retention and increased customer lifetime value (CLV), • High member satisfaction (NPS), engagement, and advocacy, • Revenue performance across all Membership, Co-working, and M&E products This role works with a wide range of cross-functional stakeholders, including leaders from the both the local team and the support hub. It’s not your traditional 9-5! In Case You Do Not Know Who, We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Member Engagement & Community Building - • Develop and execute a community strategy that includes curated events and activations to drive growth and foster engagement and connection., • Be the representative of Membership at The Social Hub Barcelona in the local community, connecting with engaging with local businesses, potential partners and other relevant groups., • Drive high NPS and customer satisfaction scores throughout the member lifecycle: onboarding, engagement, referrals, retention, and offboarding., • Actively engage with members and potential new members, staying close to the pulse of the community in and out of the hub. Strategic Planning & Execution - • Design and deliver growth, retention, and engagement strategies for Membership, M&E, and Co-working., • Work closely with the support hub team to localize and implement global membership initiatives and frameworks., • Meet and exceed budgets for Membership, M&E, and workspace products., • Analyse membership and engagement data to optimize strategies and deliver measurable business improvements. Team & Leadership Development - • Lead, develop, and inspire your teams (Membership, Coworking, and M&E) and manage the teams’ overall performance., • Foster a culture of excellence, collaboration and feedback, • Work cross-functionally with F&B, Stay + Regional Marketing roles to drive Membership ambitions and broader The Social Hub initiatives. Operations & Experience Oversight - • Ensure smooth daily operations and high-quality standards across all physical spaces: co-working, gyms, communal areas. Who You Are - • Previous experience in leadership and team management., • Bachelor degree in a relevant field., • You have at least 6+ years of experience in a Membership, Coworking or other relevant field in a fast paced environment., • You have an image of future developments and see opportunities for the organisation and respond to them., • You have a commercial drive, with a demonstrated intuition for commercial opportunities and making active use of sales opportunities. You build and maintain relationships with contacts, while representing the brand of The Social Hub, • You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation., • You are quality oriented, make an effort to deliver high-quality work, focus on exceeding the established quality standards in your own and others’ work and performance, • You are able to efficiently prioritize tasks that truly matter and work in a structured, methodical and goal-oriented manner when preparing and carrying out those tasks., • You always seek ways to improve collaboration and alignment between different teams, encouraging cross-collaboration and working as one team., • You have exceptional English and Spanish communication skills, all other languages very welcome!, • You’re legally allowed to work in Spain What Do Offer - • The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities, • We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future, • The chance to learn and grow in your role with the potential for future growth, • Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!, • A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    Immediate start!
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  • Community Host Intern (F&B)
    Community Host Intern (F&B)
    6 days ago
    Full-time
    Eixample, Barcelona

    Come reimagine hospitality with us as our new superhost of our Barcelona Poblenou location! Your mission should you choose to accept it… As our Community Host Intern, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing an awesome service in our restaurant and bars, you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Barcelona Pablenou-location will become a raving fan of TSH instantly! In case you don’t know who we are: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do You make sure everyone gets a warm welcome as soon as they walk in; You get to stretch your F&D skills by preparing and serving a variety of local dishes; Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next; You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party; Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift; You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!). Who You Are You’re currently enrolled in a University; Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business; You have previous F&B experience; Enjoy receiving and taking responsibility and you can work independently; You have a flexible, hands-on, motivated and positive approach; You’re an octopus that loves to get your dexterity skills into action; You love responsibility and handle stressful peak periods like a pro; Fluent in English and Spanish– Know any other languages? The more the merrier! Hard working, responsible and a “let’s do this!” mentality; You must be studying within the EU. What We Offer An amazing work environment with a fantastic vibe and lots of positive energy. On the job coaching and guidance. Monthly compensation for your internship. The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry. A first glimpse into the world of Hospitality with one of the most innovative players in the market. Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks? A wonderful workplace to call home with, dare we say it, fun colleagues. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    No experience
    Easy apply
  • Operations Assistant - Diagonal Besòs Barcelona Residence
    Operations Assistant - Diagonal Besòs Barcelona Residence
    1 month ago
    €1800 monthly
    Full-time
    Sant Adrià de Besòs

    Join us in delivering a great first living experience to more than 19,500 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in one of our Barcelona residence? We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 191 rooms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: • You are the (first) face of our reception at the student residence, • You take care of our customer service; you help students at the counter, by mail, and over the phone, • You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards, • You accompany visitors and future clients during open days, a tour of the facilities, etc., • You support the administration office, • You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening), • You apply the necessary protocols in emergencies Your working hours: This role requires you to work on rotating shifts from Monday to Sunday (morning or afternoon shifts) with breaks established by law → 40 hours per week. Your skills: • Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued, • You speak Spanish, as well as English. Catalan will be a plus, • You know how to work with MS Office, • You have some interest and knowledge of costumer service, social networks and new technologies What we offer: • The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe., • You will help build the future by working with and for the student generation., • Opportunities for further development and (international) growth., • A pleasant workplace in Barcelona with a fun, dynamic team, • An attractive, competitive salary complemented by numerous additional benefits

    Easy apply
  • Dutch Customer Service Agent- Airline project-
    Dutch Customer Service Agent- Airline project-
    2 months ago
    €1930–€2300 monthly
    Full-time
    Sant Martí, Barcelona

    Customer Service Dutch market Job Description. ADM Value is a BPO based in Barcelona and one of our clients is a leading international airline dedicated to providing top-notch travel experiences to our passengers. We are currently seeking a highly motivated and customer-focused individual to join our team as an Airline Customer Service Representative, specifically for the Dutch market. Position Overview: As an Airline Customer Service Representative for the Dutch market, you will play a crucial role in ensuring our Dutch-speaking passengers have a seamless and enjoyable travel experience. You will be the primary point of contact for passengers, addressing their inquiries, resolving issues, and providing excellent service in Dutch. Key Responsibilities: Respond to customer inquiries and assist with booking reservations, ticket changes, and other flight-related services in Dutch. Handle passenger complaints and concerns professionally and efficiently, striving to achieve satisfactory resolutions. Provide information about flight schedules, baggage policies, and other relevant airline services. Collaborate with other departments within the company to coordinate passenger requests and provide a unified customer experience. Stay up-to-date with airline policies, industry regulations, and market trends to provide accurate and helpful information. Maintain detailed records of customer interactions and transactions in our customer service database. Proactively communicate flight delays, cancellations, and other travel disruptions to passengers in a timely manner. Qualifications: Native in Dutch, both spoken and written, with strong communication skills Fluent in English, both spoken and written. Prior customer service experience in the airline industry is a plus. Exceptional interpersonal and problem-solving skills. Empathetic and customer-focused attitude. Ability to remain calm and professional under pressure. Flexibility to work in shifts, including evenings, weekends, and holidays. Knowledge of airline reservation systems is an advantage. Strong computer skills and proficiency with standard office software. What We Offer: Competitive salary and bonus package. 39hs a week with a permanent contract. Training and opportunities for career development. A dynamic and international work environment. The chance to be part of a growing, innovative airline company. Shifting hours, mornings from 8 to 4pm and afternoons from 12 to 8pm (two working weekends a month) Our offices are in 22@ in Poblenou, BCN. How to Apply: If you are a dedicated and service-oriented individual who is fluent in Dutch and passionate about providing exceptional customer experiences, we encourage you to apply. Please send your resume and a cover letter. ADM Value is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Immediate start!
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