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Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Field Service Engineer will provide service and maintenance along with troubleshooting and commissioning of the laboratory instruments in the Leica Biosystems portfolio, including network configuration and implementation of Histology equipment. This position is to provide onsite support, with occasional support within the EU where necessary. The ideal location will be Madrid. In this role, you will have the opportunity to: * Provide support to end users to maximize customer satisfaction and to build the reputation of the products in the marketplace * Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices in line with set KPI’s * On site installation of histology equipment’s * Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales/service administration and communication, competent for our clients * Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and system builds * Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation * Contribute to team goals of Customer Satisfaction, Return Call Rate, Preventative Maintenance Planning, Utilization and Service Financials The essential requirements of the job include: * Educated in Mechanical, Electronic or Electronical Technology * Basic Knowledge of network configuration and TCP/IP networking components in a Windows environment * Proven ability to support electronic systems during entire Product Life Cycle * Excellent communication skills, verbal and written with ability to communicate across different levels internally and at customer sites It would be a plus if you also possess previous experience in: * A Field Service role * Histology What We Offer: * Attractive Benefits Package * Continuous training, support and focus on your personal development * Cooperation with experts from a wide range of functions * Modern virtual working approach in an exciting international environment #LI-KS1 Career Progression: It is expected that the Field Service Engineer would have the potential to develop technically either broadly as a generalist or product specific as a specialist. As an alternative, development into other Service or Sales related roles is possible, representing other product groups and/or management responsibility within Leica Biosystems or other Danaher operating companies. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit ___.

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Service Engineer Digital Technologies for Leica Biosystems is responsible for delivering, promoting and selling high quality technical service within geographical area of responsibility, including EU if required, with the objective of achieving customer satisfaction whilst obtaining individual or team revenue and KPI targets. The responsibility of the position holder is service and maintenance along with troubleshooting and commissioning of the laboratory instruments in the Leica Biosystems portfolio, focusing on configuration and implementation of Imaging Solutions, network devices and remote services. Visit customers for installations, preventive maintenance, repairs, fault analysis and upgrades in order to achieve high customer satisfaction and ensure a professional repair in due time with effective, efficient & safe work practices. Provide phone and remote support to reduce customer downtime. Perform root cause analysis in the field or in the business / manufacturing unit. Be the local expert and go-to person for other FSE’s in the region. This position is part of the Service team and is located in Madrid fully remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. You will report to the Iberia Team Leader If you thrive in a dynamic, technical, fast paced role and want to contribute towards a world-class Technical Service organization—read on In this role, you will have the opportunity to: • Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices contributing to team goals/KPI’s., • On-site installation of Imaging Solutions, including configuration of network requirements., • Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Stock management and other relevant service documentation/process transactions., • Work in close collaboration with DP product specialist EMEA, Business Unit and other LBS Field Service team, to improve reliability and feedback insights on Imaging Solutions technical support., • Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and setting up systems on the customer network, • Exchange valuable information resulting from customer contacts to increase customer satisfaction. Document customer information with the CRM & Service management systems in a timely manner. Collect, update & distribute knowledge with the product specialists. The essential requirements of the job include: * Experience in Field Service or a related field, preferred on medical devices * Knowledge of network configuration and setup such as firewalls and TCP/IP networking * Experience with Windows Server, Linux, VM’s and working knowledge of SQL. * Knowledge of Digital Pathology Integration solutions and software installations advantageous * Proven ability to learn independently in technical areas and build experience Travel: Must be able to travel approximately 50 % of the time primarily within the region, this will vary depending on requirements. Overnight travel may be required Language: English & Spanish At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit ___.

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. RUCKUS Networks is seeking dedicated, forward-thinking, and driven people to join their team for upcoming roles as an Inside Sales Account Manager, based in Madrid, Spain. If you would like to be part of a team dedicated to delivering industry-leading performance through exceptional talent and a culture of innovation and collaboration, this is an opportunity you won’t want to miss. How You'll Help Us Connect the World: Working closely with the RUCKUS field sales teams and field sales management to identify goals that will grow RUCKUS’s business and position RUCKUS’s solutions for new business to end users through our Ecosystem of partners including Channel Distributors, Installation Business Partners, Consultants, Engineers, and Integrators through telephone sales and scheduled in-field visits. In this role, you will work closely with field sales teams and ecosystem partners to uncover and advance new project opportunities. You’ll qualify leads from various digital and print sources and direct them to the right teams, all while using internal resources: pricing, technical support, and product coordination, to deliver smooth customer experience. You’ll manage your pipeline through CRM, apply the RUCKUS Sales Methodology, and use creative thinking to identify new markets and growth opportunities. Your work will balance inbound follow‑ups with targeted outbound calling campaigns, where you’ll build rapport, handle objections, and turn interest into well‑qualified opportunities. You’ll keep Salesforce data accurate and complete, ensure timely follow‑ups with clear actions, and consistently convert inbound inquiries into strong sales leads. If you are someone who loves connecting with people, enjoys both research and outreach, and takes pride in turning early interest into real revenue opportunities. If you're motivated, organized, and excited about growing business in a fast‑paced environment, we want to hear from you! We do not offer visa sponsorship or support for work permit applications. Candidates must already have the legal right to work in the country and be able to provide valid documentation as part of the hiring process. Required Qualifications for Consideration: • A completed bachelor’s degree or two years of sales experience., • Native Level English + an additional European language is a plus You Will Excite Us If You Have: • Willing to travel occasionally to support customer and partner face-to-face meetings., • Have experienced the benefits of data driven, purposeful coaching (via sports, arts, business, or other pursuits), • Self-motivated and driven to succeed. Important Candidate Notice: On January 9, 2026, CommScope finalized the sale of its Connectivity and Cable Solutions segment, which included the CommScope name and brand, to Amphenol Corporation. The remaining businesses — Access Networks Solutions (now rebranded as Aurora Networks) and RUCKUS Networks have been unified under the new parent company, renamed as Vistance Networks. The role being advertised is part of RUCKUS Networks. Why Join Us? Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value. RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management. If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks. Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

📌 Candidato Especialista Fidelización 🎯 Misión Su misión consistirá tanto en analizar el actual programa de fidelización de Línea Directa y su estrategia asociada, como en acrecentar su contenido y funcionalidades, maximizar su valor percibido y potenciar su uso recurrente entre los clientes, a través de nuevas acciones, contenido y funcionalidades, en un entorno 100% digital, que garanticen una mayor y mejor consecución de los objetivos de la estrategia de loyalty de los clientes, y que fortalezca el vínculo del cliente con la compañía. 🛠 Funciones principales Sus principales funciones serán: • Análisis e interpretación de métricas para evaluar la efectividad del programa de fidelización, • • Maximizar el conocimiento de nuestros clientes a través de estrategias de segmentación avanzada, análisis del customer journey, comportamientos, hábitos de compra, preferencias y uso del programa., • • Definición y establecimiento de nuevos KPIs que permitan un mejor análisis y definición de estrategias., • • Monitorizar y reportar KPIs de campañas en la app/web, generando insights accionables., • Diseñar, ejecutar y optimizar nuevas campañas de fidelización y puntos de contacto dentro del journey del cliente que generen un mayor engagement, de forma segmentada y personalizada, tanto de captación como dinamización, con el objetivo de incrementar la base de clientes y fomentar su participación:, • • Programas de gamificación y recompensas personalizadas., • • Dinámicas de interacción (retos, concursos, promociones exclusivas)., • • Potenciación del cross-selling y upselling a través del conocimiento del comportamiento del cliente., • Todo ello alineado con la estrategia global de cliente, y que suponga una mejora en la experiencia de cliente y su nivel de satisfacción., • Potenciación del programa a través de herramientas de CRM, asegurando su alineación con la estrategia global de CRM., • Proponer mejoras continuas y colaborar con el resto de equipos de la compañía para aumentar el Customer Lifetime Value (CLV)., • Diseño de un programa que destaque y sea rompedor en el sector, y que se adapte a las nuevas tendencias en un mercado muy cambiante. Integración de la IA en la gestión del contenido del programa., • Búsqueda de oportunidades. Identificar, negociar y gestionar acuerdos con partners estratégicos que aporten valor al cliente y fortalezcan la propuesta de fidelización., • Fortalecer el conocimiento del programa y la estrategia de fidelización dentro de la organización. 📚 Requisitos • Formación en marketing, negocios, análisis de datos o campos relacionados., • Experiencia previa en roles similares (especialista en fidelización, CRM, loyalty):, • • Gestión de Programas: Experiencia en la creación y ejecución de programas de recompensas y fidelización., • • Comercial: capacidad de influencia y negociación en acuerdos estratégicos. Alta orientación a resultados., • • Marketing y CRM: Conocimiento profundo de estrategias de marketing, gestión de relaciones con clientes y plataformas CRM., • • Análisis de Datos: Capacidad para interpretar métricas de clientes y evaluar la efectividad de programas., • • Diseño de Experiencias (Customer Journey): Experiencia en diseñar recorridos del cliente para fidelizarlo., • • Conocimiento sobre los procesos relacionados con la interacción con los clientes, comunicaciones asociadas, seguridad, navegación en digital, etc., • • Conocimiento en:, • Project Management y metodologías ágiles (Ej. Kanban)., • Sistemas para la gestión de la relación con el cliente (Salesforce, HubSpot, etc.)., • Análisis de datos: uso de herramientas de análisis (Google Analytics, Power BI…) para visualización y análisis del rendimiento del cliente en los diferentes puntos de contacto. 💡 Aptitudes • Orientación comercial: Para consecución de objetivos., • Creatividad e Innovación: Para diseñar programas que destaquen y se adapten a tendencias., • Orientación al Cliente: Enfocado en la experiencia del cliente y su satisfacción., • Comunicación: Para interactuar con diversos equipos (marketing, ventas, atención al cliente)., • Pensamiento Estratégico: Capacidad de ver el panorama general y planificar a largo plazo., • Proactividad y Adaptabilidad: Para responder a las necesidades cambiantes del mercado y clientes.

Suanfarma is a life science company dedicated to health and advancement. We focus on developing, manufacturing, and distributing high-quality active pharmaceutical ingredients, fundamental components of medicines that improve the lives of millions of people and animals every day. We’re looking for a self-motivated, highly engaged professional to act as a financial partner to the sales department, responsible for analyzing sales performance, monitoring profitability, managing trade budgets, and ensuring accurate reporting. Responsibilities: • Financial analysis & reporting: prepare, monitor, and analyze P&L statements (product/customer specific), perform variance analysis to identify (i) impacts coming from volumes, prices and costs, (ii) growth drivers, and ensure reliable sales reporting., • Forecast: partner with sales, supply chain, industrial and finance to produce an 18-month rolling forecast, with focus on the sales pipeline and the expected P/L results, with sales and contribution margin by customer, product, region., • Budget & margin management: actively engage in the preparation of long and short-term budgets for the company. Administer trade budgets, track promotional expenses, and calculate selling prices to maximize profitability., • Sales strategy support: provide actionable insights to the sales team, assist in forecasting, and advise on optimal product mix and pricing., • S&OP: partner with supply chain, sales and industrial to ensure a robust S&OP process, optimizing the utilization of company resources and avoiding unnecessary inventory build-up., • Operational controls: manage order-to-cash processes, ensure compliance with internal policies., • Working capital: Cash matters. Actively monitor sales terms and conditions with clients, accounts receivable and accounts payable, ultimately contributing for cash generation., • Data accuracy: partner with the sales and IT teams to define master data standards and ensure integrity in reporting systems, often using tools like CRM or Power BI. Requirements: • Bachelor’s degree in administration, economics or engineering, • Proven experience in controlling activities in the industrial setting, financial planning and analysis, sales controlling. Pharma background is a plus., • Knowledge of SW tools including Salesforce, Microsoft Dynamics (Business Central), Power BI Skills: • Strong leadership, analytical, written and verbal communication skills, • Ability to work independently and be a team player, • Demonstrated ability to plan and organize projects, • Able to manage multiple complex projects and deliver in a timely manner, • Experience working in a team under pressure to meet deadlines Languages: • English (fluent), Spanish Why Join Suanfarma?: • A global organization with a strong market position., • An international, collaborative, and inclusive culture., • Opportunities to make a real impact and grow professionally., • A role with visibility and cross-functional interaction. If you’re ready for a new challenge and have the experience described above, apply for the position or send me your CV at

🌟 ESPECIALISTA EN SOLUCIONES CONTACT CENTER 🔧 Conocimiento Técnico Imprescindible Experiencia y conocimiento en implementación, administración y optimización de soluciones CX de Contact Center on premise y cloud: 🖥️ On Premise: Genesys Engage On Premise (versiones 8.5 y 9) • Framework., • Outbound., • Análisis de datos vía Genesys Info Mart., • Diseño de estrategias de enrutamiento multicanal: voz, chat., • Integraciones API vía Genesys SDK, con java., • Desarrollo y configuración de widget para Chat Bot Conversacional, con IA generativa en web y app, para identificación de clientes, resolución de consultas y transferencia inteligente a agente. ☁️ Soluciones Cloud como Genesys Cloud CX • Diseño de flujos y enrutamientos para voz y canales digitales. en Architect., • Outbound: configuración de campañas y dialer., • Análisis de métricas Cloud., • Diseño y configuración de dashboards., • Automatización de procesos vía bot flows y digital flows, para voz y chat., • Integraciones con web y App vía widgets y chat bot conversacional. 🔄 Otros conocimientos imprescindibles • Gestión de proyectos y peticiones en metodología Ágile: Kanban y SCRUM en su ciclo completo de vida., • Experiencia y conocimientos en lenguajes de programación Java, JavaScript y SQL., • Experiencia con herramientas: Businessmap (Kanbanize), Confluence, Postman y DevOps con Git y Jenkins., • Experiencia y conocimientos en integraciones con web y app para canales digitales, como por ejemplo chat e integraciones con IA generativa y agéntica., • Experiencia y conocimiento en integraciones de aplicaciones de contact center (botonera, argumentarios…) con los principales CRM del mercado:, • Integraciones CRM como por ejemplo: Salesforce, Microsoft Dynamics, ServiceNow, Oracle, vía API REST, webhooks o Data Actions. 🎯 Conocimiento Técnico Valorable • Experiencia y conocimientos en programación .NET con Workspace Desktop Edition., • Experiencia en migraciones de soluciones contact center on premise a cloud., • Experiencia y conocimientos en bases de datos Oracle y sistemas operativos., • Certificaciones en soluciones de CX de Contact Center., • Desarrollos vía Workspace Desktop Edition con Agent Assist y presentación del resumen automático., • Integraciones Avaya vía AES y Avaya Session Manager con SIP Server. ⭐ Aptitudes • Buena disposición, resolutiva y actitud proactiva., • Trabajo en equipo y coordinación con otros equipos IT y de la compañía., • Orientación a resultados enfocada en:, • Mejorar la productividad, • Automatización de procesos, • Mejora en eficiencia, • Mejora de la experiencia del usuario, • Ética y responsable. 🎓 Formación Académica • Ingeniero Técnico o Superior en Informática o Telecomunicaciones. 🧩 Funciones: • Gestión y documentación de proyectos y peticiones en herramientas de la compañía: Kanbanize, Confluence, metodologías SCRUM, en todo el ciclo de vida. ⚙️ Análisis, diseño, despliegue y seguimiento de soluciones de Contact Center con: • Desarrollo de botonera., • Desarrollo de procesos de carga API REST., • Desarrollo de argumentarios en web., • Proceso de transferencias de inteligentes., • Customización de widgets en JavaScript., • Integraciones con CRM vía API REST, webhooks y Data Actions. 🤖 Automatización de procesos utilizando bot flows y digital flows con IA generativa y agéntica para mejora de la experiencia del cliente En web y App: • Customización de widgets vía JavaScript., • Integraciones con IA en canales digitales con Chat Bot conversacional., • Integraciones vía Servicios Web Rest con API. 📞 Operativa • Gestión y configuración de campañas salientes., • Diseño de flujos de enrutamiento de interacciones de contactos de campaña y canales digitales en Genesys Engage y soluciones Cloud (diseño de flujos vía Architect), para mejorar y eficientar operativas.

Suanfarma is a life science company dedicated to health and advancement. We focus on developing, manufacturing, and distributing high-quality active pharmaceutical ingredients, fundamental components of medicines that improve the lives of millions of people and animals every day. We’re looking for a self-motivated, highly engaged professional to act as a financial partner to the sales department, responsible for analyzing sales performance, monitoring profitability, managing trade budgets, and ensuring accurate reporting. Responsibilities: Financial analysis & reporting: prepare, monitor, and analyze P&L statements (product/customer specific), perform variance analysis to identify (i) impacts coming from volumes, prices and costs, (ii) growth drivers, and ensure reliable sales reporting. Forecast: partner with sales, supply chain, industrial and finance to produce an 18-month rolling forecast, with focus on the sales pipeline and the expected P/L results, with sales and contribution margin by customer, product, region. Budget & margin management: actively engage in the preparation of long and short-term budgets for the company. Administer trade budgets, track promotional expenses, and calculate selling prices to maximize profitability. Sales strategy support: provide actionable insights to the sales team, assist in forecasting, and advise on optimal product mix and pricing. S&OP: partner with supply chain, sales and industrial to ensure a robust S&OP process, optimizing the utilization of company resources and avoiding unnecessary inventory build-up. Operational controls: manage order-to-cash processes, ensure compliance with internal policies. Working capital: Cash matters. Actively monitor sales terms and conditions with clients, accounts receivable and accounts payable, ultimately contributing for cash generation. Data accuracy: partner with the sales and IT teams to define master data standards and ensure integrity in reporting systems, often using tools like CRM or Power BI. Requirements: Bachelor’s degree in administration, economics or engineering Proven experience in controlling activities in the industrial setting, financial planning and analysis, sales controlling. Pharma background is a plus. Knowledge of SW tools including Salesforce, Microsoft Dynamics (Business Central), Power BI Skills: Strong leadership, analytical, written and verbal communication skills Ability to work independently and be a team player Demonstrated ability to plan and organize projects Able to manage multiple complex projects and deliver in a timely manner Experience working in a team under pressure to meet deadlines Languages: ~ English (fluent), Spanish Why Join Suanfarma?: A global organization with a strong market position. An international, collaborative, and inclusive culture . Opportunities to make a real impact and grow professionally. A role with visibility and cross-functional interaction . If you’re ready for a new challenge and have the experience described above, apply for the position or send me your CV at

Suanfarma is a life science company dedicated to health and advancement. We focus on developing, manufacturing, and distributing high-quality active pharmaceutical ingredients, fundamental components of medicines that improve the lives of millions of people and animals every day. We’re looking for a self-motivated, highly engaged professional to act as a financial partner to the sales department, responsible for analyzing sales performance, monitoring profitability, managing trade budgets, and ensuring accurate reporting. Responsibilities: Financial analysis & reporting: prepare, monitor, and analyze P&L statements (product/customer specific), perform variance analysis to identify (i) impacts coming from volumes, prices and costs, (ii) growth drivers, and ensure reliable sales reporting. Forecast: partner with sales, supply chain, industrial and finance to produce an 18-month rolling forecast, with focus on the sales pipeline and the expected P/L results, with sales and contribution margin by customer, product, region. Budget & margin management: actively engage in the preparation of long and short-term budgets for the company. Administer trade budgets, track promotional expenses, and calculate selling prices to maximize profitability. Sales strategy support: provide actionable insights to the sales team, assist in forecasting, and advise on optimal product mix and pricing. S&OP: partner with supply chain, sales and industrial to ensure a robust S&OP process, optimizing the utilization of company resources and avoiding unnecessary inventory build-up. Operational controls: manage order-to-cash processes, ensure compliance with internal policies. Working capital: Cash matters. Actively monitor sales terms and conditions with clients, accounts receivable and accounts payable, ultimately contributing for cash generation. Data accuracy: partner with the sales and IT teams to define master data standards and ensure integrity in reporting systems, often using tools like CRM or Power BI. Requirements: Bachelor’s degree in administration, economics or engineering Proven experience in controlling activities in the industrial setting, financial planning and analysis, sales controlling. Pharma background is a plus. Knowledge of SW tools including Salesforce, Microsoft Dynamics (Business Central), Power BI Skills: Strong leadership, analytical, written and verbal communication skills Ability to work independently and be a team player Demonstrated ability to plan and organize projects Able to manage multiple complex projects and deliver in a timely manner Experience working in a team under pressure to meet deadlines Languages: ~ English (fluent), Spanish Why Join Suanfarma?: A global organization with a strong market position. An international, collaborative, and inclusive culture . Opportunities to make a real impact and grow professionally. A role with visibility and cross-functional interaction . If you’re ready for a new challenge and have the experience described above, apply for the position or send me your CV at

Suanfarma is a life science company dedicated to health and advancement. We focus on developing, manufacturing, and distributing high-quality active pharmaceutical ingredients, fundamental components of medicines that improve the lives of millions of people and animals every day. We’re looking for a self-motivated, highly engaged professional to act as a financial partner to the sales department, responsible for analyzing sales performance, monitoring profitability, managing trade budgets, and ensuring accurate reporting. Responsibilities: Financial analysis & reporting: prepare, monitor, and analyze P&L statements (product/customer specific), perform variance analysis to identify (i) impacts coming from volumes, prices and costs, (ii) growth drivers, and ensure reliable sales reporting. Forecast: partner with sales, supply chain, industrial and finance to produce an 18-month rolling forecast, with focus on the sales pipeline and the expected P/L results, with sales and contribution margin by customer, product, region. Budget & margin management: actively engage in the preparation of long and short-term budgets for the company. Administer trade budgets, track promotional expenses, and calculate selling prices to maximize profitability. Sales strategy support: provide actionable insights to the sales team, assist in forecasting, and advise on optimal product mix and pricing. S&OP: partner with supply chain, sales and industrial to ensure a robust S&OP process, optimizing the utilization of company resources and avoiding unnecessary inventory build-up. Operational controls: manage order-to-cash processes, ensure compliance with internal policies. Working capital: Cash matters. Actively monitor sales terms and conditions with clients, accounts receivable and accounts payable, ultimately contributing for cash generation. Data accuracy: partner with the sales and IT teams to define master data standards and ensure integrity in reporting systems, often using tools like CRM or Power BI. Requirements: Bachelor’s degree in administration, economics or engineering Proven experience in controlling activities in the industrial setting, financial planning and analysis, sales controlling. Pharma background is a plus. Knowledge of SW tools including Salesforce, Microsoft Dynamics (Business Central), Power BI Skills: Strong leadership, analytical, written and verbal communication skills Ability to work independently and be a team player Demonstrated ability to plan and organize projects Able to manage multiple complex projects and deliver in a timely manner Experience working in a team under pressure to meet deadlines Languages: ~ English (fluent), Spanish Why Join Suanfarma?: A global organization with a strong market position. An international, collaborative, and inclusive culture . Opportunities to make a real impact and grow professionally. A role with visibility and cross-functional interaction . If you’re ready for a new challenge and have the experience described above, apply for the position or send me your CV at

Suanfarma is a life science company dedicated to health and advancement. We focus on developing, manufacturing, and distributing high-quality active pharmaceutical ingredients, fundamental components of medicines that improve the lives of millions of people and animals every day. We’re looking for a self-motivated, highly engaged professional to act as a financial partner to the sales department, responsible for analyzing sales performance, monitoring profitability, managing trade budgets, and ensuring accurate reporting. Responsibilities: Financial analysis & reporting: prepare, monitor, and analyze P&L statements (product/customer specific), perform variance analysis to identify (i) impacts coming from volumes, prices and costs, (ii) growth drivers, and ensure reliable sales reporting. Forecast: partner with sales, supply chain, industrial and finance to produce an 18-month rolling forecast, with focus on the sales pipeline and the expected P/L results, with sales and contribution margin by customer, product, region. Budget & margin management: actively engage in the preparation of long and short-term budgets for the company. Administer trade budgets, track promotional expenses, and calculate selling prices to maximize profitability. Sales strategy support: provide actionable insights to the sales team, assist in forecasting, and advise on optimal product mix and pricing. S&OP: partner with supply chain, sales and industrial to ensure a robust S&OP process, optimizing the utilization of company resources and avoiding unnecessary inventory build-up. Operational controls: manage order-to-cash processes, ensure compliance with internal policies. Working capital: Cash matters. Actively monitor sales terms and conditions with clients, accounts receivable and accounts payable, ultimately contributing for cash generation. Data accuracy: partner with the sales and IT teams to define master data standards and ensure integrity in reporting systems, often using tools like CRM or Power BI. Requirements: Bachelor’s degree in administration, economics or engineering Proven experience in controlling activities in the industrial setting, financial planning and analysis, sales controlling. Pharma background is a plus. Knowledge of SW tools including Salesforce, Microsoft Dynamics (Business Central), Power BI Skills: Strong leadership, analytical, written and verbal communication skills Ability to work independently and be a team player Demonstrated ability to plan and organize projects Able to manage multiple complex projects and deliver in a timely manner Experience working in a team under pressure to meet deadlines Languages: ~ English (fluent), Spanish Why Join Suanfarma?: A global organization with a strong market position. An international, collaborative, and inclusive culture . Opportunities to make a real impact and grow professionally. A role with visibility and cross-functional interaction . If you’re ready for a new challenge and have the experience described above, apply for the position or send me your CV at

Suanfarma is a life science company dedicated to health and advancement. We focus on developing, manufacturing, and distributing high-quality active pharmaceutical ingredients, fundamental components of medicines that improve the lives of millions of people and animals every day. We’re looking for a self-motivated, highly engaged professional to act as a financial partner to the sales department, responsible for analyzing sales performance, monitoring profitability, managing trade budgets, and ensuring accurate reporting. Responsibilities: • Financial analysis & reporting: prepare, monitor, and analyze P&L statements (product/customer specific), perform variance analysis to identify (i) impacts coming from volumes, prices and costs, (ii) growth drivers, and ensure reliable sales reporting., • Forecast: partner with sales, supply chain, industrial and finance to produce an 18-month rolling forecast, with focus on the sales pipeline and the expected P/L results, with sales and contribution margin by customer, product, region., • Budget & margin management: actively engage in the preparation of long and short-term budgets for the company. Administer trade budgets, track promotional expenses, and calculate selling prices to maximize profitability., • Sales strategy support: provide actionable insights to the sales team, assist in forecasting, and advise on optimal product mix and pricing., • S&OP: partner with supply chain, sales and industrial to ensure a robust S&OP process, optimizing the utilization of company resources and avoiding unnecessary inventory build-up., • Operational controls: manage order-to-cash processes, ensure compliance with internal policies., • Working capital: Cash matters. Actively monitor sales terms and conditions with clients, accounts receivable and accounts payable, ultimately contributing for cash generation., • Data accuracy: partner with the sales and IT teams to define master data standards and ensure integrity in reporting systems, often using tools like CRM or Power BI. Requirements: • Bachelor’s degree in administration, economics or engineering, • Proven experience in controlling activities in the industrial setting, financial planning and analysis, sales controlling. Pharma background is a plus., • Knowledge of SW tools including Salesforce, Microsoft Dynamics (Business Central), Power BI Skills: • Strong leadership, analytical, written and verbal communication skills, • Ability to work independently and be a team player, • Demonstrated ability to plan and organize projects, • Able to manage multiple complex projects and deliver in a timely manner, • Experience working in a team under pressure to meet deadlines Languages: • English (fluent), Spanish Why Join Suanfarma?: • A global organization with a strong market position., • An international, collaborative, and inclusive culture., • Opportunities to make a real impact and grow professionally., • A role with visibility and cross-functional interaction. If you’re ready for a new challenge and have the experience described above, apply for the position or send me your CV at

¡Hi! ¡We are Cheil Spain! 🚀 Cheil Worldwide is a full-service agency from brand building to digital transformations creating excellent data-driven experiences for every customer. As part of Cheil Worldwide, Cheil Spain plays its part in one of the world’s biggest agency networks – comprising 53 offices and 8 affiliates in 43 countries globally with more than 6.000 employees and 600 clients around the world. Cheil Spain is made up of 100 employees from different disciplines, who are passionate about innovation in all its forms. We offer a wide variety of marketing and advertising services, including strategy and planning, creative, content production, traditional and digital media advertising, influencer marketing, event marketing, e-commerce and performance marketing, among others. ✔️ Your role at Cheil: CRM B2B Account Manager ✔️ What we are looking for? Cheil is looking for a highly skilled CRM Marketing Manager with more than 4 years’ experience to join our dynamic digital marketing team. In this role, you will be responsible for planning, developing, implementing, and optimising CRM B2B campaigns with the focus to drive customer engagement, loyalty and conversion. You will also manage direct relation with European Office to lign strategies and correct development of the project. Moreover, you will leverage your expertise in data-driven insights and optimisation of marketing automation workflows and database further enhance the CRM capabilities of our clients. The successful candidate will be responsible for building campaign communications from brief to deployment, liaising with clients and collaborating with main stakeholders on a daily basis. ✔️ Key Responsibilities: • Translate business briefs into campaign requirements, defining segmentation logic, data needs, and automation workflows., • Define and monitor key KPIs, independently analysing campaign performance to identify insights, optimisation opportunities, and improvement actions., • Optimise email marketing for Partners and Operators, refining communication flows, targeting, and content effectiveness., • Implement structured testing frameworks (A/B and incremental testing) to validate hypotheses and continuously enhance results., • Ensure data quality, governance, and compliance with internal processes and GDPR standards., • Coordinate campaign execution with the content team, external agency, clients, and regional teams to ensure alignment and smooth delivery. Key Skills & requirements • 4+ years of experience of working with CRM communications with at a minimum 1 year in marketing automation, • 2+ years of client account management and/or project/campaign management experience, • Certification in Salesforce Marketing Cloud (mandatory), • Proficiency in other platforms such as Adobe Campaign, Marketo or HubSpot is also valued, • Strong analytical skills with experience in data-driven marketing strategies, • Expertise in data analysis and performance metrics, with solid understanding of A/B testing methodologies, • Excellent project management skills and ability to manage multiple projects simultaneously, • Solid understanding of customer audience data segmentation and targeting techniques, • Excellent written and spoken communication skills, • Fluent in Spanish, proficiency in English. The Portuguese language is a plus, • Proactive, patient, and eager to move projects forward Languages: • C1 level of English required, with advanced English writing skills and the ability to communicate effectively with international teams and external suppliers. ✔️ We would like you to bring together attitudes that have to do with... • Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds., • Making the most effective use of the capabilities, insights, and ideas of all individuals., • Inspiring others by generating innovative solutions in work situations ., • Trying different and novel ways to deal with work problems and opportunities., • Working effectively and cooperatively with others., • Establishing and maintaining good working relationships., • Setting high goals for personal and group accomplishment., • Tenaciously working to meet or exceed goals by proactively confronting difficult issues., • Establishing and sustaining trusting relationships by accurately perceiving and interpreting one’s own and others’ emotions and behavior., • Leveraging insights to effectively manage one’s own responses and reactions. ✔️ Cheil offers you: 🌱Work in a growing environment, focused on creating and innovating with multidisciplinary and multicultural teams in Creativity, Digital Performance, Retail, Data and Technology. ✍️Stable position: Permanent contract because we want you to be part of Cheil and be able to develop with us. 💸Salary: To be negotiated based on experience. Bonus Performance. 📖Internal training opportunities. ❤️Social Benefits: Restaurant Tickets and Medical Insurance. 🕛Timetable from Monday to Thursday from 09.00-18.15 and Fridays from 09.00-15.00. July and August, we have an intensive working day, Monday to Friday from 8:00 - 15:00. 💻Hybrid working model. 🏖️22 days of annual leave, plus 24 and 31 December and Advertising Day. 💰Possibility of incentive for attracting new clients and new employees to Cheil. Help us to keep growing! 📍We are located in Alcobendas and we have a direct bus service, 100% free, with departures from Plaza Castilla, Chamartín and Nuevos Ministerios to our offices. ✔️ Next steps: Are you motivated by what you have just read? Join Cheil! If you are passionate about the world of advertising and have experience leading teams, we invite you to send your CV and cover letter. We hope to have a high-level professional who will help us continue to grow in the market.

¡Hi! ¡We are Cheil Spain! 🚀 Cheil Worldwide is a full-service agency from brand building to digital transformations creating excellent data-driven experiences for every customer. As part of Cheil Worldwide, Cheil Spain plays its part in one of the world’s biggest agency networks – comprising 53 offices and 8 affiliates in 43 countries globally with more than 6.000 employees and 600 clients around the world. Cheil Spain is made up of 100 employees from different disciplines, who are passionate about innovation in all its forms. We offer a wide variety of marketing and advertising services, including strategy and planning, creative, content production, traditional and digital media advertising, influencer marketing, event marketing, e-commerce and performance marketing, among others. ✔️ Your role at Cheil: CRM B2B Account Manager ✔️ What we are looking for? Cheil is looking for a highly skilled CRM Marketing Manager with more than 4 years’ experience to join our dynamic digital marketing team. In this role, you will be responsible for planning, developing, implementing, and optimising CRM B2B campaigns with the focus to drive customer engagement, loyalty and conversion. You will also manage direct relation with European Office to lign strategies and correct development of the project. Moreover, you will leverage your expertise in data-driven insights and optimisation of marketing automation workflows and database further enhance the CRM capabilities of our clients. The successful candidate will be responsible for building campaign communications from brief to deployment, liaising with clients and collaborating with main stakeholders on a daily basis. ✔️ Key Responsibilities: • Translate business briefs into campaign requirements, defining segmentation logic, data needs, and automation workflows., • Define and monitor key KPIs, independently analysing campaign performance to identify insights, optimisation opportunities, and improvement actions., • Optimise email marketing for Partners and Operators, refining communication flows, targeting, and content effectiveness., • Implement structured testing frameworks (A/B and incremental testing) to validate hypotheses and continuously enhance results., • Ensure data quality, governance, and compliance with internal processes and GDPR standards., • Coordinate campaign execution with the content team, external agency, clients, and regional teams to ensure alignment and smooth delivery. Key Skills & requirements • 4+ years of experience of working with CRM communications with at a minimum 1 year in marketing automation, • 2+ years of client account management and/or project/campaign management experience, • Certification in Salesforce Marketing Cloud (mandatory), • Proficiency in other platforms such as Adobe Campaign, Marketo or HubSpot is also valued, • Strong analytical skills with experience in data-driven marketing strategies, • Expertise in data analysis and performance metrics, with solid understanding of A/B testing methodologies, • Excellent project management skills and ability to manage multiple projects simultaneously, • Solid understanding of customer audience data segmentation and targeting techniques, • Excellent written and spoken communication skills, • Fluent in Spanish, proficiency in English. The Portuguese language is a plus, • Proactive, patient, and eager to move projects forward Languages: • C1 level of English required, with advanced English writing skills and the ability to communicate effectively with international teams and external suppliers. ✔️ We would like you to bring together attitudes that have to do with... • Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds., • Making the most effective use of the capabilities, insights, and ideas of all individuals., • Inspiring others by generating innovative solutions in work situations ., • Trying different and novel ways to deal with work problems and opportunities., • Working effectively and cooperatively with others., • Establishing and maintaining good working relationships., • Setting high goals for personal and group accomplishment., • Tenaciously working to meet or exceed goals by proactively confronting difficult issues., • Establishing and sustaining trusting relationships by accurately perceiving and interpreting one’s own and others’ emotions and behavior., • Leveraging insights to effectively manage one’s own responses and reactions. ✔️ Cheil offers you: 🌱Work in a growing environment, focused on creating and innovating with multidisciplinary and multicultural teams in Creativity, Digital Performance, Retail, Data and Technology. ✍️Stable position: Permanent contract because we want you to be part of Cheil and be able to develop with us. 💸Salary: To be negotiated based on experience. Bonus Performance. 📖Internal training opportunities. ❤️Social Benefits: Restaurant Tickets and Medical Insurance. 🕛Timetable from Monday to Thursday from 09.00-18.15 and Fridays from 09.00-15.00. July and August, we have an intensive working day, Monday to Friday from 8:00 - 15:00. 💻Hybrid working model. 🏖️22 days of annual leave, plus 24 and 31 December and Advertising Day. 💰Possibility of incentive for attracting new clients and new employees to Cheil. Help us to keep growing! 📍We are located in Alcobendas and we have a direct bus service, 100% free, with departures from Plaza Castilla, Chamartín and Nuevos Ministerios to our offices. ✔️ Next steps: Are you motivated by what you have just read? Join Cheil! If you are passionate about the world of advertising and have experience leading teams, we invite you to send your CV and cover letter. We hope to have a high-level professional who will help us continue to grow in the market.

Suanfarma is a life science company dedicated to health and advancement. We focus on developing, manufacturing, and distributing high-quality active pharmaceutical ingredients, fundamental components of medicines that improve the lives of millions of people and animals every day. We’re looking for a self-motivated, highly engaged professional to act as a financial partner to the sales department, responsible for analyzing sales performance, monitoring profitability, managing trade budgets, and ensuring accurate reporting. Responsibilities: • Financial analysis & reporting: prepare, monitor, and analyze P&L statements (product/customer specific), perform variance analysis to identify (i) impacts coming from volumes, prices and costs, (ii) growth drivers, and ensure reliable sales reporting., • Forecast: partner with sales, supply chain, industrial and finance to produce an 18-month rolling forecast, with focus on the sales pipeline and the expected P/L results, with sales and contribution margin by customer, product, region., • Budget & margin management: actively engage in the preparation of long and short-term budgets for the company. Administer trade budgets, track promotional expenses, and calculate selling prices to maximize profitability., • Sales strategy support: provide actionable insights to the sales team, assist in forecasting, and advise on optimal product mix and pricing., • S&OP: partner with supply chain, sales and industrial to ensure a robust S&OP process, optimizing the utilization of company resources and avoiding unnecessary inventory build-up., • Operational controls: manage order-to-cash processes, ensure compliance with internal policies., • Working capital: Cash matters. Actively monitor sales terms and conditions with clients, accounts receivable and accounts payable, ultimately contributing for cash generation., • Data accuracy: partner with the sales and IT teams to define master data standards and ensure integrity in reporting systems, often using tools like CRM or Power BI. Requirements: • Bachelor’s degree in administration, economics or engineering, • Proven experience in controlling activities in the industrial setting, financial planning and analysis, sales controlling. Pharma background is a plus., • Knowledge of SW tools including Salesforce, Microsoft Dynamics (Business Central), Power BI Skills: • Strong leadership, analytical, written and verbal communication skills, • Ability to work independently and be a team player, • Demonstrated ability to plan and organize projects, • Able to manage multiple complex projects and deliver in a timely manner, • Experience working in a team under pressure to meet deadlines Languages: • English (fluent), Spanish Why Join Suanfarma?: • A global organization with a strong market position., • An international, collaborative, and inclusive culture., • Opportunities to make a real impact and grow professionally., • A role with visibility and cross-functional interaction. If you’re ready for a new challenge and have the experience described above, apply for the position or send me your CV at

¡Hi! ¡We are Cheil Spain! 🚀 Cheil Worldwide is a full-service agency from brand building to digital transformations creating excellent data-driven experiences for every customer. As part of Cheil Worldwide, Cheil Spain plays its part in one of the world’s biggest agency networks – comprising 53 offices and 8 affiliates in 43 countries globally with more than 6.000 employees and 600 clients around the world. Cheil Spain is made up of 100 employees from different disciplines, who are passionate about innovation in all its forms. We offer a wide variety of marketing and advertising services, including strategy and planning, creative, content production, traditional and digital media advertising, influencer marketing, event marketing, e-commerce and performance marketing, among others. ✔️ Your role at Cheil: CRM B2B Account Manager ✔️ What we are looking for? Cheil is looking for a highly skilled CRM Marketing Manager with more than 4 years’ experience to join our dynamic digital marketing team. In this role, you will be responsible for planning, developing, implementing, and optimising CRM B2B campaigns with the focus to drive customer engagement, loyalty and conversion. You will also manage direct relation with European Office to lign strategies and correct development of the project. Moreover, you will leverage your expertise in data-driven insights and optimisation of marketing automation workflows and database further enhance the CRM capabilities of our clients. The successful candidate will be responsible for building campaign communications from brief to deployment, liaising with clients and collaborating with main stakeholders on a daily basis. ✔️ Key Responsibilities: • Translate business briefs into campaign requirements, defining segmentation logic, data needs, and automation workflows., • Define and monitor key KPIs, independently analysing campaign performance to identify insights, optimisation opportunities, and improvement actions., • Optimise email marketing for Partners and Operators, refining communication flows, targeting, and content effectiveness., • Implement structured testing frameworks (A/B and incremental testing) to validate hypotheses and continuously enhance results., • Ensure data quality, governance, and compliance with internal processes and GDPR standards., • Coordinate campaign execution with the content team, external agency, clients, and regional teams to ensure alignment and smooth delivery. Key Skills & requirements • 4+ years of experience of working with CRM communications with at a minimum 1 year in marketing automation, • 2+ years of client account management and/or project/campaign management experience, • Certification in Salesforce Marketing Cloud (mandatory), • Proficiency in other platforms such as Adobe Campaign, Marketo or HubSpot is also valued, • Strong analytical skills with experience in data-driven marketing strategies, • Expertise in data analysis and performance metrics, with solid understanding of A/B testing methodologies, • Excellent project management skills and ability to manage multiple projects simultaneously, • Solid understanding of customer audience data segmentation and targeting techniques, • Excellent written and spoken communication skills, • Fluent in Spanish, proficiency in English. The Portuguese language is a plus, • Proactive, patient, and eager to move projects forward Languages: • C1 level of English required, with advanced English writing skills and the ability to communicate effectively with international teams and external suppliers. ✔️ We would like you to bring together attitudes that have to do with... • Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds., • Making the most effective use of the capabilities, insights, and ideas of all individuals., • Inspiring others by generating innovative solutions in work situations ., • Trying different and novel ways to deal with work problems and opportunities., • Working effectively and cooperatively with others., • Establishing and maintaining good working relationships., • Setting high goals for personal and group accomplishment., • Tenaciously working to meet or exceed goals by proactively confronting difficult issues., • Establishing and sustaining trusting relationships by accurately perceiving and interpreting one’s own and others’ emotions and behavior., • Leveraging insights to effectively manage one’s own responses and reactions. ✔️ Cheil offers you: 🌱Work in a growing environment, focused on creating and innovating with multidisciplinary and multicultural teams in Creativity, Digital Performance, Retail, Data and Technology. ✍️Stable position: Permanent contract because we want you to be part of Cheil and be able to develop with us. 💸Salary: To be negotiated based on experience. Bonus Performance. 📖Internal training opportunities. ❤️Social Benefits: Restaurant Tickets and Medical Insurance. 🕛Timetable from Monday to Thursday from 09.00-18.15 and Fridays from 09.00-15.00. July and August, we have an intensive working day, Monday to Friday from 8:00 - 15:00. 💻Hybrid working model. 🏖️22 days of annual leave, plus 24 and 31 December and Advertising Day. 💰Possibility of incentive for attracting new clients and new employees to Cheil. Help us to keep growing! 📍We are located in Alcobendas and we have a direct bus service, 100% free, with departures from Plaza Castilla, Chamartín and Nuevos Ministerios to our offices. ✔️ Next steps: Are you motivated by what you have just read? Join Cheil! If you are passionate about the world of advertising and have experience leading teams, we invite you to send your CV and cover letter. We hope to have a high-level professional who will help us continue to grow in the market.

📌 Candidato Especialista Fidelización 🎯 Misión Su misión consistirá tanto en analizar el actual programa de fidelización de Línea Directa y su estrategia asociada, como en acrecentar su contenido y funcionalidades, maximizar su valor percibido y potenciar su uso recurrente entre los clientes, a través de nuevas acciones, contenido y funcionalidades, en un entorno 100% digital, que garanticen una mayor y mejor consecución de los objetivos de la estrategia de loyalty de los clientes, y que fortalezca el vínculo del cliente con la compañía. 🛠 Funciones principales Sus principales funciones serán: • Análisis e interpretación de métricas para evaluar la efectividad del programa de fidelización, • • Maximizar el conocimiento de nuestros clientes a través de estrategias de segmentación avanzada, análisis del customer journey, comportamientos, hábitos de compra, preferencias y uso del programa., • • Definición y establecimiento de nuevos KPIs que permitan un mejor análisis y definición de estrategias., • • Monitorizar y reportar KPIs de campañas en la app/web, generando insights accionables., • Diseñar, ejecutar y optimizar nuevas campañas de fidelización y puntos de contacto dentro del journey del cliente que generen un mayor engagement, de forma segmentada y personalizada, tanto de captación como dinamización, con el objetivo de incrementar la base de clientes y fomentar su participación:, • • Programas de gamificación y recompensas personalizadas., • • Dinámicas de interacción (retos, concursos, promociones exclusivas)., • • Potenciación del cross-selling y upselling a través del conocimiento del comportamiento del cliente., • Todo ello alineado con la estrategia global de cliente, y que suponga una mejora en la experiencia de cliente y su nivel de satisfacción., • Potenciación del programa a través de herramientas de CRM, asegurando su alineación con la estrategia global de CRM., • Proponer mejoras continuas y colaborar con el resto de equipos de la compañía para aumentar el Customer Lifetime Value (CLV)., • Diseño de un programa que destaque y sea rompedor en el sector, y que se adapte a las nuevas tendencias en un mercado muy cambiante. Integración de la IA en la gestión del contenido del programa., • Búsqueda de oportunidades. Identificar, negociar y gestionar acuerdos con partners estratégicos que aporten valor al cliente y fortalezcan la propuesta de fidelización., • Fortalecer el conocimiento del programa y la estrategia de fidelización dentro de la organización. 📚 Requisitos • Formación en marketing, negocios, análisis de datos o campos relacionados., • Experiencia previa en roles similares (especialista en fidelización, CRM, loyalty):, • • Gestión de Programas: Experiencia en la creación y ejecución de programas de recompensas y fidelización., • • Comercial: capacidad de influencia y negociación en acuerdos estratégicos. Alta orientación a resultados., • • Marketing y CRM: Conocimiento profundo de estrategias de marketing, gestión de relaciones con clientes y plataformas CRM., • • Análisis de Datos: Capacidad para interpretar métricas de clientes y evaluar la efectividad de programas., • • Diseño de Experiencias (Customer Journey): Experiencia en diseñar recorridos del cliente para fidelizarlo., • • Conocimiento sobre los procesos relacionados con la interacción con los clientes, comunicaciones asociadas, seguridad, navegación en digital, etc., • • Conocimiento en:, • Project Management y metodologías ágiles (Ej. Kanban)., • Sistemas para la gestión de la relación con el cliente (Salesforce, HubSpot, etc.)., • Análisis de datos: uso de herramientas de análisis (Google Analytics, Power BI…) para visualización y análisis del rendimiento del cliente en los diferentes puntos de contacto. 💡 Aptitudes • Orientación comercial: Para consecución de objetivos., • Creatividad e Innovación: Para diseñar programas que destaquen y se adapten a tendencias., • Orientación al Cliente: Enfocado en la experiencia del cliente y su satisfacción., • Comunicación: Para interactuar con diversos equipos (marketing, ventas, atención al cliente)., • Pensamiento Estratégico: Capacidad de ver el panorama general y planificar a largo plazo., • Proactividad y Adaptabilidad: Para responder a las necesidades cambiantes del mercado y clientes.

🌟 ESPECIALISTA EN SOLUCIONES CONTACT CENTER 🔧 Conocimiento Técnico Imprescindible Experiencia y conocimiento en implementación, administración y optimización de soluciones CX de Contact Center on premise y cloud: 🖥️ On Premise: Genesys Engage On Premise (versiones 8.5 y 9) • Framework., • Outbound., • Análisis de datos vía Genesys Info Mart., • Diseño de estrategias de enrutamiento multicanal: voz, chat., • Integraciones API vía Genesys SDK, con java., • Desarrollo y configuración de widget para Chat Bot Conversacional, con IA generativa en web y app, para identificación de clientes, resolución de consultas y transferencia inteligente a agente. ☁️ Soluciones Cloud como Genesys Cloud CX • Diseño de flujos y enrutamientos para voz y canales digitales. en Architect., • Outbound: configuración de campañas y dialer., • Análisis de métricas Cloud., • Diseño y configuración de dashboards., • Automatización de procesos vía bot flows y digital flows, para voz y chat., • Integraciones con web y App vía widgets y chat bot conversacional. 🔄 Otros conocimientos imprescindibles • Gestión de proyectos y peticiones en metodología Ágile: Kanban y SCRUM en su ciclo completo de vida., • Experiencia y conocimientos en lenguajes de programación Java, JavaScript y SQL., • Experiencia con herramientas: Businessmap (Kanbanize), Confluence, Postman y DevOps con Git y Jenkins., • Experiencia y conocimientos en integraciones con web y app para canales digitales, como por ejemplo chat e integraciones con IA generativa y agéntica., • Experiencia y conocimiento en integraciones de aplicaciones de contact center (botonera, argumentarios…) con los principales CRM del mercado:, • Integraciones CRM como por ejemplo: Salesforce, Microsoft Dynamics, ServiceNow, Oracle, vía API REST, webhooks o Data Actions. 🎯 Conocimiento Técnico Valorable • Experiencia y conocimientos en programación .NET con Workspace Desktop Edition., • Experiencia en migraciones de soluciones contact center on premise a cloud., • Experiencia y conocimientos en bases de datos Oracle y sistemas operativos., • Certificaciones en soluciones de CX de Contact Center., • Desarrollos vía Workspace Desktop Edition con Agent Assist y presentación del resumen automático., • Integraciones Avaya vía AES y Avaya Session Manager con SIP Server. ⭐ Aptitudes • Buena disposición, resolutiva y actitud proactiva., • Trabajo en equipo y coordinación con otros equipos IT y de la compañía., • Orientación a resultados enfocada en:, • Mejorar la productividad, • Automatización de procesos, • Mejora en eficiencia, • Mejora de la experiencia del usuario, • Ética y responsable. 🎓 Formación Académica • Ingeniero Técnico o Superior en Informática o Telecomunicaciones. 🧩 Funciones: • Gestión y documentación de proyectos y peticiones en herramientas de la compañía: Kanbanize, Confluence, metodologías SCRUM, en todo el ciclo de vida. ⚙️ Análisis, diseño, despliegue y seguimiento de soluciones de Contact Center con: • Desarrollo de botonera., • Desarrollo de procesos de carga API REST., • Desarrollo de argumentarios en web., • Proceso de transferencias de inteligentes., • Customización de widgets en JavaScript., • Integraciones con CRM vía API REST, webhooks y Data Actions. 🤖 Automatización de procesos utilizando bot flows y digital flows con IA generativa y agéntica para mejora de la experiencia del cliente En web y App: • Customización de widgets vía JavaScript., • Integraciones con IA en canales digitales con Chat Bot conversacional., • Integraciones vía Servicios Web Rest con API. 📞 Operativa • Gestión y configuración de campañas salientes., • Diseño de flujos de enrutamiento de interacciones de contactos de campaña y canales digitales en Genesys Engage y soluciones Cloud (diseño de flujos vía Architect), para mejorar y eficientar operativas.