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Our Customer Experience (CX) team helps clients build customer-centric strategies and operating models across four core areas: Commercial & Customer Relationship Strategy (translating customer research and insights into a customer-centric company strategy); Channel Optimization (diagnosing channel p

Minor Hotels Europe & Americas.Are you passionate about hospitality and the art of welcoming?.Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.At Mino

Minor Hotels Europe & Americas.Are you passionate about hospitality and the art of welcoming?.Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.At Mino

Be the key to excellent customer service in our Portuguese country! Join our team as a Spanish and Portuguese-speaking Customer Agent and create memorable customer experiences.Bem-vindo to a role where positive interactions begin with a Portuguese 'Olá! How you’ll be hosting with heart: - You are

Posicionar y promover la estrategia y coherencia de todo el portfolio de marcas del Grupo —Luxury, Premium y Masstige— en su Centro de Operaciones, asegurando la correcta implementación de los estándares, atributos y programas definidos para cada una de ellas, incluyendo los relacionados con Spa

Te gustan las Ventas? y el Servicio al Cliente? Tu nivel de inglés es avanzado?. Nuestra cultura gira en torno de nuestros clientes y empleados, siendo el servicio al cliente nuestro modo de vida. Ofrecemos interesantes oportunidades para la posición de Ventas/Servicio al Cliente en nuestras ofi

La tarea principal es apoyar en la preparación de bebidas, servir comidas ligeras y mantener la limpieza y orden en la zona de comedor durante las horas acordadas. Estoy buscando un/a camarero/a para atender necesidades básicas de servicio a domicilio. También se valora la amabilidad, buena comun

Eurovision Services in Madrid is seeking an experienced Operational Account & Service Manager to join the Operations Team. You will own key customer accounts, ensure service delivery excellence, and coordinate with networks, PMO, and procurement to plan events and transmissions. The role requires strong broadcast operations experience, budget oversight, and the ability to work across cross‑functional and remote teams. Fluent English is essential; knowledge of French or Spanish is a plus. #J-18808-Ljbffr

Como reporte directo del Head of Customer Experience, el Customer Experience Operations Manager es responsable de la operación diaria de atención al cliente de REVEL, tanto del equipo in-house backoffice (a través de los tres Team Leads de operación de back office y sus especialistas) como de la operación de frontoffice del contact center. Su misión es asegurar que, día a día, la operación cumpla los objetivos de productividad, calidad y SLA definidos por el departamento y la excelencia operativa definida en el área de operaciones. Es un puesto especializado en la gestión operativa: responsabilidad de los KPIs y SLA, crea y mantiene los procedimientos y procesos de operación, gestiona el rendimiento del equipo combinando exigencia y reconocimiento, resuelve el día a día y actúa como responsable de la operación, de modo que es el encargado de reportar resultados de la operación al Head of CX. Puesto de tiempo completo y presencial en las oficinas de Madrid. Gestión del día a día de la operación Liderazgo de equipos: liderar a los Team Leads de back office y los responsables de la operación de frontoffice, asegurando la capacidad, la cobertura y el rendimiento del equipo in-house. Operación end-to-end: garantizar que la operación diaria, in-house y externalizada, funcione sin fracciones y con la capacidad adecuada al volumen entrante con las herramientas y equipo actuales. Referente de la operación: centralizar y resolver las dudas e incidencias operativas del día a día con coordinadores frontoffice y team leaders de CX, filtrando lo que se escala al Head of CX para temas estratégicos u operativos de alto impacto. KPIs, SLA y control de resultados Governance de KPIs: gobernar los KPI de la operación de backoffice (productividad por FTE, aseguramiento de capacidad y backlog cero, así como cumplimiento de SLA por tipología en todos los servicios) y asegurar los KPI de front office —AHT, FCR y Nivel de atención / servicio— en todos los canales de atención al cliente (llamada, WhatsApp, email y APP), contribuyendo a la mejora NPS Revel. Cumplimiento de SLA: asegurar que las tareas entrantes se gestionen dentro de los SLA definidos, por canal y por tipología. Control de desviaciones: analizar los números de la operación que reporten los managers de operación, detectar desviaciones a tiempo y activar planes/acciones correctivas sobre la operación y el rendimiento tanto individual como de los equipos. Procedimientos y procesos de operación Creación de procedimientos y procesos: diseñar, crear y mantener los procedimientos y procesos de operación derivados de nuevas iniciativas de procesos de mejora para garantizar los SLA y KPI de la operación de back office y para asegurar los KPI de front office (AHT, FCR y Nivel de atención/ servicio) en todos los canales de atención al cliente. Lanzamiento de productos nuevos: ser responsable de adaptar la operativa de front office y back office a los lanzamientos de productos/servicios nuevos, coordinándose con el equipo de Estrategia, Formación, los coordinadores de front office y los Team Leads de back office para garantizar que la operación esté preparada, documentada y alineada desde lanzamiento. Reporting, análisis y alineamiento con la estrategia Reporte con dato y análisis: reportar de forma directa, con decisiones basadas en el dato y su análisis, todos los puntos de la operación, garantizando visibilidad y trazabilidad de los resultados y estado del servicio. Informes y planes de mejora: elaborar y presentar informes de operación y planes de mejora propuestos que garanticen que los KPI se mantienen dentro de los umbrales definidos como objetivos CX. Aterrizaje de la estrategia: trasladar y aterrizar en la operación diaria la estrategia de gestión del contact center / front office definida por el departamento. Minimización de desviaciones: ser responsable de minimizar las desviaciones entre la estrategia y los objetivos definidos y la ejecución real de la operación. Gestión del rendimiento del equipo Exigencia y reconocimiento: gestionar el rendimiento del equipo impulsando el alto desempeño y actuando con firmeza y de forma temprana sobre las desviaciones para aseguramiento de los niveles de excelencia operativa y conversión de los equipos en operación de alto rendimiento. Objetivos individuales: asegurar que las productividades individuales alcancen los objetivos marcados, con seguimiento, planes de desarrollo / rendimiento y promociones por casos. Apoyo a los Team Leads: acompañar a los Team Leads en la gestión, la motivación y el seguimiento del rendimiento de sus equipos. Gestión del proveedor de contact center Interlocución directa: gestionar la operación con los coordinadores de contact center: capacidad, niveles de servicio (SLA), calidad, volúmenes, herramientas de contact center, escalados, cumplimiento ley SAC y dimensionamiento de FTE/servicio. Alineamiento con CX: asegurar que la operación externalizada cumple los estándares de calidad y experiencia de cliente de REVEL, con seguimiento periódico de resultados, así como alternativas en el medio plazo para la internalización del servicio. Perfil senior con autonomía plena sobre la operación del día a día, capaz de decidir sobre priorización, capacidad y gestión del proveedor dentro del marco de objetivos del departamento. Aterriza la estrategia de gestión del contact center en ejecución operativa y garantiza que los KPI y los SLA se mantengan dentro de los umbrales objetivo. Experiencia operaciones atención al cliente: experiencia destacada en gestión de operaciones de servicios de atención al cliente, gestión de equipos de operación, iniciativa de mejora de operación, nuevos productos, telecomunicaciones y/o startups, con trayectoria en la operación de atención al cliente a escala. Gestión de contact center: experiencia probada gestionando operaciones de contact center y áreas de operación, con equipos in-house de backoffice y proveedores externos, con foco en SLA, capacidad, calidad y coste. Liderazgo y gestión del rendimiento: experiencia liderando managers / team leads y equipos amplios, con capacidad de gestionar el rendimiento combinando exigencia y reconocimiento. Procedimientos y dato: capacidad para crear procedimientos y procesos de operación y para gobernar la operación a partir del dato (KPI de back office y front office: performance de agentes, AHT, FCR, Nivel de atención / servicio, SLA). Competencias: orientación radical a datos, KPIs y SLA; ejecución y gestión del día a día; capacidad de analizar, filtrar, priorizar y resolver; y comunicación clara y directa. Formación: titulación universitaria; valorable formación específica en operaciones, administración de empresas, ingeniería o titulaciones similares. Español: / nativo (mandatory). Inglés: C1/C2 (bilingüe valorable) Italiano: valorable En cumplimiento del Reglamento General (UE) 2016/679 del Parlamento Europeo y del Consejo de 27 de abril de 2016 de Protección de Datos, DRIVE REVEL, S.L., con correo electrónico: dpo@driverevel.com, le informa que sus datos serán tratados con la finalidad de gestionar su candidatura y su participación en futuros procesos de selección que se ajusten a su perfil y con base en la aplicación de medidas precontractuales. Puede ejercer sus derechos de acceso, rectificación, oposición, limitación, supresión y portabilidad de sus datos a través del correo electrónico anteriormente indicado. Asimismo, podrá presentar una reclamación ante la Agencia Española de Protección de Datos si considera que se han vulnerado sus derechos. Si desea ampliar información sobre el tratamiento de sus datos, puede acceder a la política de privacidad de REVEL mediante el siguiente enlace: Política de privacidad | REVEL. #J-18808-Ljbffr

Hospes Hotels | Infinite Places busca un Revenue Manager para sus Oficinas Centrales en Madrid. Sus funciones incluyen implementar procesos de revenue management y distribución para hoteles de 5*, analizar dinámicas del mercado y optimizar precios e inventario, además de desarrollar forecasts y presupuestos. Se exige dominio avanzado de Opera Cloud y de herramientas de yield (Beonprice, D-Edge, Synxis, Roomrez, Ezyield), así como inglés alto y al menos 3–5 años de experiencia en Revenue #J-18808-Ljbffr

Serás responsable de una cartera de clientes de Paid Media, centrada en Google Ads, con visión integrada de GEO y Amazon.

Join to apply for the Head of Customer Service role at AUTO1 Group Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic environment where your work has real impact? At AUTOHERO, we are looking for a Head of Customer Service with strong strategic vision, proven experience leading teams, and a solid focus on operational quality. If you are passionate about customer care, issue resolution, and continuous improvement—and want to grow within a fast‑evolving sector—we’d love to meet you. • Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer‑centric mindset., • Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution., • Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality., • Coordinate inbound and outbound customer service operations through channels such as Freshdesk and Twilio., • Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives., • Lead the documentation team, ensuring efficient and risk‑free vehicle transfer processes to the final customer., • Drive process automation to reduce handling time and enhance overall customer experience., • Degree in Business Administration, Economics, or related fields; MBA or complementary training is a plus., • Experience leading large teams (20+ people) in customer service, after‑sales, or similarly complex environments., • Strong continuous‑improvement mentality, strategic approach, and results orientation., • Experience managing third‑party agreements, negotiations, and KPI tracking., • Excellent analytical, organizational, and strategic planning skills., • Experience in process automation and managing complex operational workflows., • Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics)., • Experience with data visualization and reporting tools (Tableau, Redash)., • C1 level of English (spoken and written)., • Permanent contract and competitive compensation package, with real opportunities for growth based on performance., • Flexible compensation options., • A dynamic and diverse international environment within a fast‑growing company., • Access to continuous training through Auto1 Academy and biannual performance evaluations. Director Contract Other Alcobendas, Community of Madrid, Spain #J-18808-Ljbffr

N26 is seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager to lead compliance governance, audit remediation, and the preventive control framework within our Complaints Management & Prevention department. Reporting directly to the head of the department, you will own the end-to-end planning and execution of our regulatory remediation roadmap, separating administrative control and preventive functions from operational case handling. In this role, you will establish a robust, BaFin-compliant preventive Root Cause Analysis (RCA) framework and oversee CMP’s Written Orders (SfO) to ensure full operational integrity, data quality, and compliance across all active N26 markets. The role combines a compliance mindset with deep understanding of operations specificity. • Regulatory Remediation & Governance: Lead the end-to-end delivery of the regulatory remediation roadmap, managing Test of Design (ToD) and Test of Effectiveness (ToE) milestones in alignment with BaFin MaBeschwer, MaComp, MaRisk, and general KWG expectations., • Preventive Framework & RCA: Build, govern, and scale the preventive RCA framework (MaBeschwer Tz. 18), establishing risk-based selection triggers beyond volume (e.g., PSD2, WpHG, financial loss, reputational risk) to eliminate systematic product and process defects., • Written Order (SfO) Ownership: Maintain, update, and own CMP’s Written Orders, procedures, and work instructions for structural compliance, process consistency, and cross-market operational alignment., • Control Function & Stakeholder Interface: Serve as the primary operational contact for 2LoD (Compliance, Risk Management), 3LoD (Internal Audit), and external regulatory stakeholders., • Team Leadership & Performance: Direct and mentor Associate/Specialist team members in the matrix structure and cross-functional alignment with Product, Tech (PTX), Legal, and CS., • Minimal requirements:, • Background & Experience: Professional experience in banking operations, regulatory compliance, or audit remediation, with at least 2+ years leading people or major workstreams within complaint management or dispute resolution in a regulated financial institution., • Regulatory Expertise: Deep knowledge of European and German banking regulations, including MaBeschwer, MaComp BT 12, MaRisk AT 4.3.4 / AT 7.1, and PSD2 Article 101., • Project & Risk Leadership: Proven track record of executing complex regulatory remediations, implementing internal control systems (ICS), and managing cross-functional projects., • Senior Management Exposure: Experience in communicating with senior stakeholders, addressing their requests, and comfortable interacting across all levels of the organisation., • Data & Technical Literacy: Understanding of the cases processing technology, customer interfaces, and ticketing platform, as well as operation indicators., • Languages: Professional fluency in English and German., • Accelerate your career growth by joining one of Europe’s most innovative banks., • Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation., • As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members., • Vacation days vary depending on your location of work. Additional day of annual leave for each year of service., • A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses., • A relocation package with visa support for those who need it. N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We’ve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status. #J-18808-Ljbffr

Eurovision Services is seeking a highly motivated Professional to become part of our Operations Team in Madrid, Spain. The Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.g., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line. • Act as the main point of contact for key customer accounts on all operational matters, • Ensure outstanding service delivery by understanding customer needs and expectations, • Guarantee the fulfilment of all account‑related deliverables, • Provide clear, consistent communication with both internal and external stakeholders, • Collaborate closely with the Network Manager to prepare projects and allocate technical resources, • Coordinate with relevant Operations teams for smooth service delivery, • Take on a project manager role when required by specific events, • Initiate account‑related projects and hand them over to the PMO when applicable, • Track and report account costs, • Apply project management principles to set up and deliver assigned projects, • Validate project team resources in coordination with the Head of Service Management when needed, • Monitor and report project costs as part of the project team, • Structure and distribute project/event information clearly for internal use (handover documentation), • Collect and coordinate all necessary project inputs (Rate Card, Rights Management, contacts, etc.), • Prepare and share Program Offers with ES clients and manage bookings, • Define technical requirements for events and transmissions, • In some cases, plan and oversee the setup of international distribution networks, • Collaborate with PMO to validate and prepare Major Events, • Support the Network Manager with future planning, resource optimization, and network occupancy, • Plan transmissions by:, • Assessing customer requests, • Reviewing network usage and capacity, • Procuring additional resources if needed, • Ensuring efficient allocation of internal resources, • Track and report event‑related costs for each account, • Work closely with subsidiary offices for seamless coordination, • Monitor supplier performance and report feedback to Procurement, • Ensure service delivery aligns with customer and supplier contracts, • Collaborate with Marketing for product feedback, new product insights, and related communications, • Depending on experience, take on flexible roles as required by specific projects Please note that this role works on morning and afternoon shifts, extending throughout the weekends depending on events needs. • Relevant experience in the broadcast field, with a proven track record managing complex broadcast operations, • Effective planning, coordination, and delivery of complex service and project initiatives, • Strong client relationship management, focused on high service quality and customer satisfaction, • Proven ability to manage and control budgets, with solid financial reporting skills, • Understanding of technical requirements for broadcast transmissions and live events, • Efficient planning and allocation of internal and external resources, • Oversight of supplier performance and service contract management, • Proficiency with project management and collaboration tools (Excel, Jira, MS Project, CRM platforms), • Excellent customer service orientation, • Highly organized, self‑driven, and adaptable, able to work independently with minimal supervision, • Strong communication and interpersonal skills, effective in cross‑functional and remote teams, • Fluent in English, • Knowledge of French or Spanish is a plus Becoming part of our team means working in a stimulating, inclusive, and international environment where your contribution truly matters. You will join an innovative, fast‑paced company at the forefront of the broadcasting industry, combining cutting‑edge technology with solid operational expertise. Our multicultural teams bring together diverse perspectives, creating an environment where ideas thrive and collaboration leads to exceptional results. • Hybrid working week, • 28 working days of paid vacation per year, • Private health insurance, • Company pension fund, • Meal vouchers, • Public transport allowance, • Parking With over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don’t happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms. This is why we are the first‑choice media services provider for event organisers, media organisations and sports federations when they are looking for adaptable, end‑to‑end solutions to produce, distribute and personalise content for their audiences. We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences. Discover more about Eurovision Services at https://www.eurovisionservices.com/. • At Eurovision Services, we believe diversity strengthens our teams and drives innovation. We are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome and encourage applications from candidates of all genders, backgrounds, identities, abilities, and experiences., • Please note: If you apply for this position, you may receive a call from a Spanish phone number as part of the recruitment process. #J-18808-Ljbffr

Location: Madrid, ES Spain Department: Asset and Development Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands. The Franchise Senior Manager (Iberia) will support the Development function in driving the expansion of Minor Hotels’ portfolio across Spain & Portugal, with a particular focus on opportunities related to franchise and asset-light growth models. The role will be responsible for identifying, sourcing and advancing new hotel opportunities, working closely with owners, investors and internal teams to evaluate potential projects and support the execution of deals. This position is aimed at profiles with a strong background in hotel development, real estate or hospitality expansion, with the ability to operate in a commercial, fast-paced environment and contribute to the growth of the pipeline and closing of new franchise agreements. Development & Deal Sourcing: • Proactively identify and originate hotel opportunities across Iberia (conversions, rebrands, new developments), • Build pipeline across owners, investors, white label operators and advisors, • Develop and nurture strong relationships with hotel owners, developers, white label operators, brokers, and other key industry stakeholders., • Identify off-market and proprietary opportunities that align with Minor Hotels' brand and regional strategy., • Represent Minor Hotels at industry events, conferences and roadshows to strengthen brand visibility and deal flow. Negotiation & Structuring: • Lead commercial and strategic assessments of potential franchise opportunities., • Collaborate with Feasibility to review market dynamics, competitive positioning, return expectations, and long-term value creation., • Partner with Legal to develop term sheets, negotiate franchise agreements and secure internal approvals., • Prepare and present business cases, financial summaries and strategic rationales to senior leadership. Onboarding & Transition to Franchise Support: • Coordinate all pre-contract and pre-opening phases, including brand fit evaluation, technical alignment and compliance with franchise requirements., • Manage the transition to the SVP Franchise Support, ensuring a clear and comprehensive handover for ongoing operational relationship management., • Oversee the initial onboarding period to ensure the franchise partner fully understands brand standards, systems and obligations. Deal Assessment, Negotiation & Structuring: • Act as the primary point of contact for owners throughout the development, negotiation and pre-opening stages., • Provide strategic guidance to owners regarding brand selection, conversion requirements and commercial expectations., • Identify future opportunities for conversions, brand upgrades, multi-property agreements or portfolio deals. Experience • 5+ years in hotel Development, Investment, consultancy areas within Hospitality., • Demonstrated experience working directly with hotel owners, investors or franchise partners., • Strong understanding of franchising models. Qualifications • Education: Bachelor’s degree in finance, economics, or business., • Technical Skills: Good understanding of financial concepts related to hotel development (feasibility, investment logic, returns) understanding of brand standards, familiarity with asset light operating models strong negotiation and stakeholder management skills., • Languages: High level in English and Spanish; additional languages are a plus for international expansion. At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: • Worldwide experience – diversity of 150 different nationalities., • Career development opportunities full of national and international challenges., • Wide range of training programmes to enhance your skills., • Wellbeing initiatives, including flexible working conditions., • Team member recognition programmes, including Memorable Dates., • Ability to make a difference through our sustainability programme and volunteering initiatives., • Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities. #J-18808-Ljbffr

Responsible for managing finished goods flows from service partners to end customers nationwide, acting as the single point of contact for all Order-to-Cash (O2C) activities while ensuring full visibility, traceability, and efficient capacity planning. Drives a customer-centric approach through proactive engagement with key customers to support forecasting, ordering processes, and profitability. Ensures product quality standards and compliance with food safety, consumer protection, and relevant local regulations across the supply chain. Leads the Customer Service team while standardizing processes, driving continuous improvement, and enhancing operational efficiency in line with evolving business needs. Pro-actively engage key customers, in conjunction with the Sales organization, to maintain required knowledge of customer's practices, needs and strategies as they relate to forecasting, customer ordering processes, customer profitability management. Proactively identify/analyze/ implement client optimization / service uplift opportunities. Including dealing with customer requests such as labelling, MOQ, penalties, increasing shelf-life request, unload and penalties contract cost, etc focusing on delivering an optimal service level, while focusing in Added Value tasks. Maximize customer fulfillment. Never Out of Stocks. Provide strong leadership to the Customer Service team, building engagement, accountability and a high-performance culture. Set clear goals, develop team capabilities and drive performance. Ensure alignment with the organization’s objectives and purpose, leading change and continuously improving the customer experience. Ensure a clear, clean, transparent, and comprehensive O2C flow including managing orders, credit notes, penalties until final invoicing to our customers. Make sure to deliver month end processing. Support in providing required documentation and reporting during internal and external audits (Inventories, Orders, Invoices, etc.) Maintain system and database integrity. Optimize the process through standardization and automation of related workflows within SAP or other IT tools. Minimum 5 years of experience as a Customer Service Manager or Operations Supply Chain in a multinational environment. Bachelor's degree or equivalent Deep understanding of the B2C environment and its players with the ability to effectively leverage previous work experience in managing multiple different customers. Strong project management skills with full appreciation of the “big picture” without losing sight of the detail and commitment to deliver quality results. Ability to cope in a fast-paced environment, within a global organizational framework. Good knowledge of drafting contract Spanish and English. Both fluent in writing and speaking. Solid experience in leading and managing teams. Process-oriented with a holistic view and experience in change management Profound analytical skills and creative problem-solving. Travel: 10% The description of this job offer is intended to collect the information necessary to identify, in a general and non-exhaustive manner, the general characteristics of the position, with the aim of allowing those who wish to apply and participate in the selection process to do so with full legal guarantees. You are also informed that Red Bull España, S.L. will treat your application and those of other candidates with full respect for current legislation and fundamental rights; in particular, equal treatment and non-discrimination. Likewise, those who wish to start the process are informed that no rights can be expected as a result of this job offer. #J-18808-Ljbffr

Alstom Madrid, Community of Madrid, Spain Job Type: Experienced Mid-Senior level Full-time Other Truck Transportation and Railroad Equipment Manufacturing Take on a new challenge and apply your knowledge and experience in Pinto new build production manager. Responsable del cumplimiento de los objetivos S, Q, C, D y P de producción del equipo de trabajo a su cargo. Responsable Implantación de APSYS en Pinto Shopfloor Colaborador en la implantación de: AZDP, Medio Ambiente,… Contará para ello con la gestión de un equipo de trabajo a su cargo, que deberá dirigir, organizar, gestionar,… así como unas instalaciones, medios materiales y espacio a su cargo y bajo su responsabilidad. • Implantación programa AZDP., • Realización y participación en investigación de accidentes., • Proponer medidas de mejora en materia de seguridad y medio ambiente del taller para alcanzar los objetivos de IFR y medio ambiente marcados por la compañía., • Implantación del plan de gestión medioambiental., • Responsable plan de formación personal de producción de Pinto., • Dashboard KPI’s, seguimiento y plan de acción para consecución objetivos., • Responsable Implantación APSYS en Pinto Shopfloor., • Coordinar propuestas mejora procesos y liderar implantación acciones., • Liderar plan de Formación / Capacitación / Habilitaciones del personal a su cargo., • Coordinar junto con el Planning Manager el plan de actividades de new build del centro., • Establecer reporte mensual de actividad., • Coordinar propuestas consecución entrega y liderar implantación acciones., • Monitorear y corregir desviaciones ajuste carga – capacidad., • Liderar la implantación de nueva actividad en el CRO en coordinación con otras direcciones., • Elaborar, proponer y ejecutar el presupuesto de personal de su responsabilidad., • Establecer y cumplir el coste STD según lo acordado en proyectos., • Promover e implantar actuaciones PDCA ( Plan Do Check Adjust ) con el personal a su cargo para la mejora del coste estándar por cada tarea., • Promover la cultura de la mejora continua del equipo de trabajo., • Realización de auditorías de 5´s e implantación de acciones de mejora., • Evaluación del desempeño del personal a su cargo, propuesta de promociones y acciones disciplinarias. Asegurar la gestión apropiada de su responsabilidad: OTs, FI,… en GSI y SES, Formaciones, habilitaciones, capacitaciones,… Creemos que una fuerza de trabajo diversa e inclusive es una ventaja para operar un negocio sustentable y exitoso. Estamos dedicados a crear un ambiente inclusivo donde todos nuestros empleados estén motivados a alcanzar su máximo potencial, y donde las diferencias individuales son valoradas y respetadas. #J-18808-Ljbffr

• Comunicación, • Resolución de Problemas Únete a Soltec y lidera la optimización del rendimiento de la energía solar Si quieres desarrollar tu carrera en un entorno internacional, participar en proyectos con impacto real y crecer en una compañía orientada a la mejora continua, queremos conocerte. Somos una compañía global especializada en tecnología para el sector fotovoltaico, con más de dos décadas desarrollando soluciones innovadoras y contribuyendo a un modelo energético más sostenible. Buscamos una persona para el puesto de Development Accounting Manager con el fin de incorporarse al equipo de Finanzas. Este departamento tiene la misión de garantizar la sostenibilidad financiera de la empresa mediante una gestión estratégica, eficiente y transparente de los recursos económicos, alineada con los objetivos de crecimiento en el sector de energías renovables. Además de proporcionar información financiera fiable que permita tomar decisiones de negocio que maximicen la generación de valor, así como un control de riesgo que haga posible a la compañía identificarlos y mitigarlos adecuadamente. Tendrás el objetivo de supervisar y gestionar las operaciones diarias de contabilidad y tesorería, garantizando la precisión y la eficiencia de nuestras operaciones financieras y procedimientos contables, suministrar la información contable y analítica requerida en cada momento y garantizar la realización de los cierres contables mensuales, semestrales y anuales. • Supervisar y gestionar todas las operaciones de contabilidad, incluyendo el libro mayor, cuentas por cobrar, cuentas por pagar, gastos generales y control de activos fijos., • Coordinar y dirigir la preparación de presupuestos, informes financieros, impuestos y auditorías., • Supervisar las operaciones de tesorería, incluyendo la gestión de efectivo, préstamos y capital., • Desarrollar e implementar sistemas y políticas contables, así como sistemas de control interno., • Coordinar con los auditores externos y proporcionar el apoyo necesario durante las auditorías., • Asegurar el cumplimiento de las normas contables y fiscales., • Transmitir los valores y participar activamente en los sistemas de gestión de calidad, prevención de riesgos laborales (PRL), sostenibilidad y gestión ambiental de la empresa, conforme a las normas ISO 9001, 14001 y 45001., • Liderar y gestionar equipos para cumplir objetivos organizacionales, fomentar un ambiente positivo, desarrollar habilidades, y facilitar la comunicación y resolución de conflictos., • Transmitir los valores y participar activamente en los sistemas de gestión de calidad, prevención de riesgos laborales (PRL), sostenibilidad y gestión ambiental de la empresa, conforme a las normas ISO 9001, 14001 y 45001., • Estas funciones representan la globalidad del puesto, pero no están limitadas en exclusividad a las mismas., • Grado en Administración y Dirección de Empresas / Económicas / Contabilidad /estudios similares., • Más de 5 años de experiencia en puestos similares., • Fiscalidad Española., • Contabilidad., • Estados financieros., • ERP de gestión financiera (SAP, Navision, Oracle)., • Microsoft Office (nivel alto en Excel)., • Inglés avanzado (C1)., • Orientación al cliente, • Trabajo en Equipo, • Comunicación, • Orientación a Resultados, • Resolución de Problemas, • Adaptación al Cambio y Flexibilidad, • Liderazgo, • Alineamiento Estratégico, • Formar parte de una compañía líder en energía solar, contribuyendo a acelerar la transición energética., • Trabajo con impacto real: cada proyecto ayuda a construir un futuro más limpio y sostenible., • Participación en proyectos globales., • Oportunidades de crecimiento en entornos internacionales., • Entorno colaborativo, diverso y respetuoso donde fomentamos la inclusión y el orgullo de pertenencia., • Cultura orientada al aprendizaje, la mejora continua y la innovación., • Jornada flexible de entrada entre las 8:00 y las 9:30h., • Modalidad híbrida (1 día de teletrabajo)., • Tarde libre el día de tu cumpleaños., • Retribución variable., • Plan de beneficios flexible (guardería, seguro médico, restaurante, transporte). Soltec es una compañía comprometida con la igualdad de oportunidades, la diversidad y el cumplimiento normativo. Todas las candidaturas se evalúan con criterios objetivos y libres de discriminación. El responsable del tratamiento, SOLTEC ENERGÍAS RENOVALES SL, le informa de que los datos que nos facilite serán tratados para iniciar el proceso de selección de personal y, en caso de ser seleccionado, se utilizarán para las gestiones administrativas pertinentes relacionadas con la futura relación laboral. Le informamos de los derechos de acceso, rectificación, supresión, oposición, portabilidad y limitación del tratamiento. Para más información escribe a la dirección [email protected] #J-18808-Ljbffr

Locations: Madrid | Paris Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. As a Manager - BCG Vantage, Sales & Service (Topic Activation path, Marketing, Sales & Pricing Practice Area), you'll bring expertise in Customer Experience (CX) and Sales to a growing global team. A core part of this role is helping colleagues who are putting together a client pitch for CX-related projects. Understanding client needs and confirming the BCG Sales & Service team is the right fit (or pointing them to who is). Surfacing client pain points and pulling together relevant client examples. Sharing POV and thought leadership materials, including building Sales.AI-powered product demos. Identifying topic experts to support the pitch, and bringing in senior BCG support when it's truly needed to close the deal. You'll also serve as a thought partner and CX content expert to case teams and topic/sector leaders, helping structure and solve complex client issues, bringing the full breadth of BCG’s Customer Experience expertise to each opportunity. Additionally, as a Manager in BCG Vantage you will drive development of intellectual property and knowledge assets to support the CX topic business, serving as an active contributor to commercialization efforts for the CX topic, whilst working with business leaders to drive proposals & go-to-market efforts. As a Manager, you may line manage a team of junior colleagues, taking responsibility for their goal setting, ongoing feedback and career development support. Our Customer Experience (CX) team helps clients build customer-centric strategies and operating models across four core areas: Commercial & Customer Relationship Strategy (translating customer research and insights into a customer-centric company strategy); Channel Optimization (diagnosing channel performance and redesigning the channel mix across store, phone, digital and other channels); Customer Journey Redesign (mapping current-state, end-to-end customer journeys and designing target-state journey blueprints); and CX Operating Model design (the org, governance and KPIs needed to sustain customer centricity over time). • Understanding customer expectations and pain points through qualitative and quantitative research, and translating that into a customer-centric commercial and relationship strategy, • Diagnosing channel performance and helping redesign the channel mix across store, phone, digital, and other channels, • Mapping current-state, end-to-end customer journeys and designing target-state journey blueprints, • Designing the org, governance, and KPIs needed to sustain customer centricity over time, • Bringing curiosity and rigor to orchestrating complex sales cycles and deals, from qualification through close, • Helping colleagues shape and put together a strong customer-experience pitch for a client, quickly understanding what’s needed, confirming you’re the right person to help (or pointing elsewhere), and pulling together the right examples, experts and/or materials to support, • Communicating with senior stakeholders, demonstrating the ability to engage your audience effectively, • Managing a portfolio of projects, with strong awareness of business priorities and commercial impact, • Training, coaching, and mentoring junior team members, • Working in an ever-changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment, • 3+ years consulting experience in relevant customer service topic required; candidates with consulting experience preferred, • In lieu of consulting experience, 4+ years minimum industry experience required; 6-10+ years of industry experience strongly preferred, • Bachelor's degree in relevant field, • Some experience mentoring or coaching colleagues, • Hands-on experience in a B2C context in one or more of the following: customer research (translating qualitative/quantitative insights into strategy), channel performance diagnostics and channel mix design, customer journey mapping and redesign, or CX operating model design (org, governance, KPIs), • Demonstrated curiosity and skill in orchestrating complex sales cycles and deals, including presales, demo creation, and deal conversion; key account management experience is a plus, • Experience helping teams put together a strong client pitch, from understanding what’s being asked, to making sure the right individuals are involved, to working cross-functionally to pull in the proper materials and experts, • Experience learning and applying AI-enabled tools, • Nice to have (not required): some experience or interest bridging Marketing and Sales & Service topics, • Fluency in English; other languages requested in certain locations, • Outstanding interpersonal and communication skills to interact with internal and external stakeholders while working in a global collaborative team environment As a Manager, BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. Our teams combine deep domain expertise with proprietary know-how and data assets to address targeted challenges directly with clients and case teams; co-creating insights on industry trends and functional topics, building proprietary data and tools, and codifying expertise that helps BCG deliver excellent business value to its clients. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. #J-18808-Ljbffr

Rutronik Electronics Worldwide is seeking a dynamic team-oriented sales professional in Madrid to manage a defined customer portfolio and drive sales, margins, and design-in targets across Rutronik’s product range. You will build enduring customer relationships, conduct visits and negotiations, and coordinate quotes, orders, and delivery schedules while collaborating with internal teams to develop joint strategies that expand the regional business. #J-18808-Ljbffr

PayPal in Madrid is seeking an experienced enterprise-focused sales professional to drive net new business and nurture key merchant relationships. You will own the sales cycle from prospecting to close, articulating PayPal's value and coordinating with solutions architects to tailor offerings. You will negotiate complex contracts, manage timelines and pricing, and ensure successful onboarding and merchant satisfaction. #J-18808-Ljbffr

Publicis Groupe España is seeking an Account Manager to drive the seamless integration of our capabilities across client accounts. You will connect business, media, creativity, data, and technology to deliver measurable results while identifying growth opportunities and strengthening client relationships. You will lead cross‑functional proposals, manage multi-channel activation plans, and coordinate with global teams to ensure successful project delivery and ongoing client satisfaction. #J-18808-Ljbffr

Fortinet in Madrid, Spain is seeking a Regional Account Manager to drive direct sales engagements into mid-size enterprise accounts and strategic partners within an assigned territory. You will develop account plans aimed at Fortinet deployments, build executive-level relationships, and coordinate responses to RFIs/RFPs to win business. You will generate opportunities, drive the sales process to closure, and maintain accurate forecasts. #J-18808-Ljbffr

Accenture PLC in Madrid, Spain, is seeking a SAP CO Consultant to drive full cycle implementations and process designs. You will work with clients to explain and agree on solutions, manage the CO module end-to-end, and collaborate with other SAP areas to ensure seamless integration. Fluency in English is required, and candidates should be willing to travel overseas 2/3 weeks per month. A strong background in S/4HANA and ERP deployments is preferred. #J-18808-Ljbffr

Lenovo is seeking a Technical Account Manager to serve as a trusted technical advisor for strategic enterprise customers across Europe & META. You will drive service excellence, optimize customer environments, and ensure high satisfaction with Lenovo solutions and services. You will report to the Director, Europe & META Service Delivery and work closely with customers, account teams, and technical support to deliver an outstanding customer experience. #J-18808-Ljbffr

Description As an Enterprise Account Manager, you are driving digital transformations through effective engagement with C-level executives, business executives, IT leaders, architects, developers, and various lines of businesses. You are establishing Amazon Web Services as the key AI and cloud technology provider across the strategic accounts you manage, promoting the entire AWS products and services portfolio to Enterprise Customers. Description As an Enterprise Account Manager, you are driving digital transformations through effective engagement with C-level executives, business executives, IT leaders, architects, developers, and various lines of businesses. You are establishing Amazon Web Services as the key AI and cloud technology provider across the strategic accounts you manage, promoting the entire AWS products and services portfolio to Enterprise Customers. On a daily basis you empower your customers to solve challenges using the latest technology while attaining both their operational and innovation goals. You deliver business outcomes while guiding them to become more agile, innovative, and efficient. With AWS, our customers benefit from the fastest pace of innovation, the broadest and deepest functionality, the most secure computing environment, and the most proven operational expertise. Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? Come build the future with us. • Promote AWS services in a defined territory or industry vertical., • Propose and execute against a comprehensive account/territory plan., • Create & articulate compelling value propositions around AWS services., • Facilitate customer adoption., • Maintain a robust projects pipeline., • Work with partners to extend reach & promote adoption., • Contribute to positive customer experience. Expect moderate travel., • Experience working and communicating with multiple stakeholders and cross-functional teams including direct and channel marketing, solution architect teams, product management and account management teams, • Experience creating and implementing long-term transformational account strategies in a customer-facing role or equivalent, • Experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, legal and internal stakeholders for sizeable commercial/enterprise deals, • Experience identifying, developing, negotiating, and closing large-scale technology deals, • Fluent in Spanish and English, • Role location: Madrid or Barcelona, • Experience as a quota-carrying technology field sales professional with a proven track record of success selling complex cloud solutions to large enterprises, • Experience (technical or educational) in Engineering or Computer Science, • Experience leading and influencing cross-functional sales teams, • Experience selling cloud and AI solutions Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. AWS EMEA SARL (Spain Branch) Job ID: A #J-18808-Ljbffr

Transfollow Bv is seeking an Account & Channel Manager based in Madrid, Spain. This hybrid role focuses on managing and expanding the client portfolio in the SaaS transport sector. The successful candidate will engage with C-level stakeholders and drive revenue growth through upselling strategies. Fluency in Spanish and English is mandatory, along with strong negotiation skills and customer relationship management experience. Join our team to contribute to the digitalisation of transport documents. #J-18808-Ljbffr

The Senior Strategic Account Manager will be responsible for developing new prospects and interacting with assigned Multi‑Tenant Data Centre and hyperscale/cloud customers and strategic channel partners to increase sales and margin of the Company’s products and/or services; your primary focus wi

The Partner Account Manageris responsible fordeveloping and scaling AvePoint’s partner ecosystem across Spain, driving structured partner engagement and executing go-to-market strategies in collaboration with internal and external stakeholders. You will focus on building strong, long-term partnerships that generate pipeline, accelerate deal cycles, and expand AvePoint’s presence in the Spanish market. • Identifyand develop high-impact partner relationships across Spain, prioritising those with strong Microsoft alignment, • Drive partner-led pipeline generation and sourced revenue growth, • Enable and support co-selling activities between partners and AvePoint’s sales organisation, • Manage and track partner pipeline, ensuring visibility and accountability across deals, • Build trusted relationships with partner stakeholders, acting as a key day-to-day contact, • Deliver ongoing partner enablement to improve commercial and technical positioning of AvePoint solutions, • Leverage Microsoft and broader ecosystem relationships to accelerate joint business opportunities, • Support partners in expanding their offerings to include AvePoint-related services and solutions, • Collaborate cross-functionally with internal teams to ensure strong execution and partner success We are looking for individuals who combine commercial drive with strong relationship management skills , and who can navigate a partner-led market environment. • 5+ years of experience in partner/channel management or enterprise sales, • Proven ability to generate pipeline and achieve or exceed business targets, • Experience working with Microsoft partners, system integrators, or resellers, • Strong experience with partner enablement (sales and technical alignment), • Ability to build executive-level relationships and influence partner strategy, • Strong organisational skills with the ability to manage multiple priorities, • Fluency in Spanish and English isrequired, • Experience in the Spanish IT or partner ecosystem is highly desirable, • Strong relationship-building capability, • Commercial mindset with focus on results, • Proactive and self-driven, • Collaborative across teams and functions, • High accountability and execution focus Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice. #J-18808-Ljbffr

Revvity, Inc. is seeking an Account Manager, Life Sciences, to drive growth with key customers across Spain. You will deliver compelling product demonstrations and manage a healthy pipeline, helping customers unlock the full potential of Revvity’s diagnostics and research solutions. You will build deep, trusted relationships with accounts, tailor Revvity’s offerings to real scientific needs, coordinate with cross-functional teams, and represent the company at industry tradeshows. #J-18808-Ljbffr

Autodesk is seeking a Customer Success Technical Account Manager to support AECO customers in large-scale enterprise environments. You will act as the technical point of contact, driving proactive guidance and successful deployments across cloud and desktop Autodesk applications. Responsibilities include issue escalation, data-driven recommendations, and coordinating with CSM/TAS to increase adoption of the customer success plan. #J-18808-Ljbffr

Enterprise Account Manager - Commercial Location: Spain, Madrid Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, our unified cybersecurity platform protects over 500,000 organizations and millions of individuals across clouds, networks, devices, and endpoints. Trend Vision One delivers advanced threat defense techniques, extended detection and response (XDR), and integration across the IT ecosystem, including AWS, Microsoft, and Google, enabling organizations to better understand, communicate, and mitigate cyber risk. Our Trend global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily. We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place. Trend enables organizations to simplify and secure their connected world. Responsibilities: • Sell Trend Micro's products and services using a strategic sales approach, developing strong relationships with key individuals within named and prospect accounts., • Drive quarterly business reviews with selected customers to ensure value from Trend Micro investment and ensure customers are kept up to date with Trend Micro product roadmaps, enabling customers to plan and mitigate risks to their business., • Develop strategies and orchestrate company resources to maximize sales volume within assigned and prospect accounts., • Effectively engage and build cooperative internal relationships with sales resources: SE, Channel, Specialist sales team and Leadership as required., • Develop and maintain a robust sales pipeline and ensure full compliance with all internal processes., • Provide accurate forecasts and reports on activity and sales performance. Experience: • A proven track record of success selling in the Public Sector and/or Private Sector, preferably in Cyber Security or related field, developing strategic customer relationships and winning new business., • High levels of achievement against quota and experience selling to Senior IT and C-Suite personas., • Experience selling SaaS products and services with an understanding of platform solutions., • Can demonstrate strong sales skills and high level of technical and business acumen in both our industry and industry being sold into., • Able to manage complex sales processes, selling complex solutions to medium and large enterprise customers., • Experienced in a competitive field sales role selling direct to customers., • Strong knowledge of and experience working within the channel and developing partner relationships. You have: • Minimum 4 years’ experience in an Enterprise Sales role., • Ability to engage at the C level in a business benefits discussion., • Previous experience or exposure selling Enterprise Security Solutions., • Previous experience in selling IT security/Infrastructure/Software would be an advantage., • Proven ability to achieve sales quotas in target market by selling and closing complex solutions to end customers., • Dynamic, results-oriented with a passion for over-achieving sales targets!, • Excellent interpersonal, negotiation and closing skills., • Can-do attitude! We are looking for candidates passionate about their work and the cyber industry just as much as the experience you bring – a strong team and work ethic are paramount for success!, • Strong presentation & communication skills. English language skills are a must. Why Trend Micro? Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity. Trend Micro is a progressive employer with a very special and unique culture. Here at Trend Micro you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. We’re not just all about the money. You are recognised for your passion to succeed, and can be the best part of yourself here. Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Computer and Network Security #J-18808-Ljbffr

EngineersOfAI is seeking a proactive Account Manager to join our team in Madrid. You will manage strong relationships with our customers and drive their success by providing impactful insights and strategic consultation. Your experience in account management or consulting will be key as you help grow our client base. This role offers the opportunity to work in a dynamic team focused on delivering customer experiences that drive mutual success. Ideal candidates will have at least 5 years of relevant experience, ideally in the payments industry. #J-18808-Ljbffr

Territory Account Manager - nVent Data Solutions page is loaded## Territory Account Manager - nVent Data Solutionsremote type: Remotelocations: Madrid, EStime type: Full timeposted on: Posted Todayjob requisition id: R19679We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.As Territory Account Manager you will be responsible for direct sales of high-density liquid cooling (HDLC) solutions and intelligent power distribution units (iPDUs) to end-users in the European data center market.You will balance quick-turn sales with a consultative approach, leveraging technical expertise (in HVAC, electrical, or mechanical systems) to recommend in-rack cooling and power solutions that solve customers’ immediate needs. This will imply coordinating closely with business development on larger opportunities and ensure customer satisfaction from initial contact through delivery.Direct Customer Engagement: Identify and engage enterprise data centers, small cloud providers, and other end-users that require high-density cooling upgrades or rack power distribution. Travel to customer sites across the region to build relationships and perform needs assessments for whitespace cooling and power requirements.Sales Cycle Management: Drive the entire sales cycle for smaller, short-term opportunities – from lead qualification and proposal through negotiation and closing. Use a variety of sales methods (cold calls, site visits, demos at trade shows) to meet or exceed sales targets for products like coolant distribution units, rear-door heat exchangers, and intelligent PDUs.Solution Selling with Technical Insight: Provide consultative sales advice by translating complex technical features of HDLC and iPDU products into clear customer benefits (efficiency gains, capacity increase, footprint savings). With a background in engineering, answer in-depth questions on cooling capacity, integration with existing HVAC, electrical loads, and network management of PDUs.Collaboration on Complex Projects: For large-scale or long-cycle sales opportunities (e.g. a new data hall build-out requiring a full secondary cooling loop design), partner with the Business Development Manager and Solution Architect. Contribute on-the-ground insights about customer pain points and assist in tailoring proposals, while allowing the BDM to lead long-term strategy for these accounts.Customer Relationship & Account Management: Manage ongoing relationships with key customers and ensure repeat business. Monitor customer satisfaction during installation (handled by project teams) and coordinate with service teams for any after-sales support.* Provide feedback to internal teams about product performance or additional customer needs to drive continuous improvement.YOU HAVE: Bachelor’s degree or equivalent in Engineering (mechanical, electrical or related field) is highly preferred. Ideally 5+ years in technical sales or field sales, ideally in data center cooling or power infrastructure. Familiarity with data center ecosystem and understanding of cooling technologies (CRAC, liquid cooling) and power distribution is required. Track record in meeting sales targets and managing customer accounts. Excellent communication and presentation skills, ability to travel regionally, and proficiency in English (additional European languages a plus).WE HAVE: A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day + nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. + Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at . Commitment to strengthen communities where our employees live and work + We encourage and support the philanthropic activities of our employees worldwide + Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: + Innovative & adaptable + Dedicated to absolute integrity + Focused on the customer first + Respectful and team oriented + Optimistic and energizing + Accountable for performance Benefits to support the lives of our employeesAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.#LI-GS1 #LI-Remote #J-18808-Ljbffr

Hitachi Vantara in Madrid seeks a Partner Account Manager to drive revenue with Iberian partners and manage the indirect sales pipeline. You will enable partners to position Hitachi Vantara solutions, develop joint plans, and grow opportunities across Italy with the EMEA team. The role requires a proven track record in partner sales, strong communication, and the ability to lead virtual teams and forecast pipelines in a dynamic, global environment. #J-18808-Ljbffr

Revvity in Spain is seeking an Account Manager, Life Sciences, to build deep, trusted relationships with customers and help them unlock the full potential of Revvity's solutions. You will drive growth across Spain, deliver product demonstrations, coordinate with cross-functional teams, and travel across the territory to represent Revvity at industry events. The role requires scientific credibility, a strong sales track record, and fluency in Spanish and English. #J-18808-Ljbffr

Sopra Steria ES en Madrid busca un Incidente Manager para unirse al equipo ITSM del cliente, coordinando y gestionando incidentes críticos. Colaborarás con equipos técnicos y stakeholders y harás seguimiento de acciones correctivas. Se exige más de 3 años gestionando incidentes y certificación ITIL Foundation o superior; gestionarás incidentes P1/P2, Major Incident Management y asegurarás el cumplimiento de SLA. Ofrecemos contrato indefinido y desarrollo profesional. #J-18808-Ljbffr

Liebherr IT Shared Service Centre Ibérica in Madrid is seeking an SAP Concur Application Consultant (m/f/d) to drive global Concur rollouts and local adaptations of the standard Travel & Expense template. You will collaborate with an international team, design configurations, train users, and ensure smooth go-live support while traveling up to 30% and working in a hybrid model in Madrid. #J-18808-Ljbffr

Check Point Software Technologies is seeking a Professional Services Consultant to design and deploy security solutions for clients across the region. You will lead projects from discovery through implementation, with remote and on-site work, and you will train client teams while maintaining strong post-sales support. Ideal candidates have 5+ years in IP networks and cyber security, deep knowledge of Check Point products, and excellent English communication. #J-18808-Ljbffr

New Leaf Search Ltd. is recruiting a Senior Account Manager to drive Enterprise Networking business across Iberia, Italy, Israel & UAE. You will manage a portfolio of 25-30 large customers, including Telco, Public Sector and Large Enterprise segments, balancing established finance relationships with new opportunities. You will negotiate financing solutions, collaborate with partners, and coordinate across markets to deliver profitable revenue growth. Fluency in English and Spanish is essential. #J-18808-Ljbffr

Adobe Madrid is seeking an experienced Customer Solutions Account Executive – Professional Services to own the sales strategy and execution for key customers, including territory and account planning, pipeline management, and forecasting. You will shape Adobe Customer Solutions into a digital marketing consultancy offering end-to-end capabilities, negotiating engagements and collaborating with delivery teams to ensure value realization and customer satisfaction. #J-18808-Ljbffr

Experis busca un/a Interim Digital Workplace / End User Support Manager para un proyecto estratégico en una reconocida compañía internacional del sector lujo. La persona gestionará el servicio de Digital Workplace y End User Support, garantizando continuidad operativa hasta la llegada del responsable definitivo. La posición exige experiencia en entornos corporativos internacionales, inglés B2 alto y gestión de proveedores. #J-18808-Ljbffr

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands‑on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them. • Advise on technical support and product adoption for customers in line with pre‑sales, post‑sales and the renewal processes, • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value., • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements, • Participate and prepare for Monthly and Quarterly Business Reviews with customers, • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products, • Continuously evolve best practice to technical product adoption and customer success, • Someone with a solid technical grounding and hands‑on experience of IT Operations, • Confident in your hands on experience AWS, Azure or GCP, • Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc., • Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc., • Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc., • Able to sit up to 4 hours, traveling to and from client sites, • Able to travel via auto, train or air up to 30% of the time, • Previous experience working as a TAM supporting mid‑market and/or Enterprise customers in the cloud space, • Experienced using Datadog and/or other cloud monitoring tools Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. • Best‑in‑breed onboarding, • Generous global benefits, • Intra‑departmental mentor and buddy program for in‑house networking, • New hire stock equity (RSUs) and employee stock purchase plan (ESPP), • Continuous professional development, product training, and career pathing, • An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high‑growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines . #J-18808-Ljbffr

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. • Handle inbound customer inquiries (around 18-20 tickets) during designated evening shift hours (COT), • Provide on‑call support, responding to calls and chats as they come in, • Document cases clearly and escalate complex issues to the internal L2 Support Team when needed, • Follow internal procedures and SOPs, • Collaborate with internal teams to ensure efficient issue resolution, • Troubleshoot hardware‑related issues for customers using outdoor camera equipment, • Handle sensitive customer data with care and security, • Apply the latest and greatest customer happiness practices, • Maintain deep understanding of client solutions and meet KPI, • Communicate with developers and cross‑functional specialists, • Fluency in German and English (C1 or higher), both spoken and written, • At least 6‑12 months of experience in customer support, • Availability to work night shift hours (CET) on a consistent schedule, • Comfortable working under a per‑ticket compensation model, • Strong analytical thinking and research skills, • Positive, proactive and responsible attitude, • Personal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload), • Fixed schedule, • The role can be combined with other activities or roles, • Opportunity to cooperate fully remotely, • Inclusive international environment, • Compensation in USD per ticket, • Rewards for referring friends, • Balance between project workload and personal time, but also - internal health policy, • Responsive leadership interested in your development and long‑lasting cooperation, • Greenhouse conditions for self‑development, • A culture built on trust, with no time‑tracking requirements, • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr

Únete a HOPLA! y transforma el futuro con nosotros En HOPLA! no solo ayudamos a las empresas a modernizar sus aplicaciones e infraestructuras con tecnología Open Source, microservicios y soluciones en la nube… también queremos que tú formes parte de este reto! Si te apasiona la tecnología, la innovación y la independencia a la hora de crear soluciones, aquí encontrarás un equipo de expertos que apuesta por las mejores prácticas de la industria. Trabajamos con empresas de primer nivel y una red de partners tecnológicos top para desarrollar proyectos que realmente marcan la diferencia. Aquí no solo vienes a trabajar, vienes a crecer, aprender y aportar valor en un entorno dinámico y lleno de oportunidades. ¿Te unes al viaje? Ahora mismo estamos buscando un/a Account Manager IT Open-Source & Cloud para sumarse a un proyecto estable con modalidad híbrida. Te estamos esperando! • Conectar con el cliente: Detectarás sus necesidades en modernización, nube y contenedores, construyendo relaciones de confianza desde el principio., • Presentar con convicción: Serás capaz de “vender una idea”, liderando propuestas (RFP/RFI, demos, PoC) que combinen Kubernetes, PostgreSQL, Proxmox, IA/automatización y servicios Cloud (AWS, Azure, GCP)., • Colaborar para cerrar el trato: Trabajarás mano a mano con equipos técnicos para diseñar propuestas técnicas sólidas y, sobre todo, comerciales., • Cerrar con estilo: Tienes sonrisa para comunicar, persuasión para negociar y enfoque para cerrar: PoC, licencias, servicios profesionales… tú decides., • Incorporación en una compañía dinámica del sector IT, en crecimiento y con proyectos tecnológicos de vanguardia., • Contrato indefinido., • Seguro médico privado., • Desarrollo profesional y evolución a largo plazo., • Programa de formación y aprendizaje continuo., • Flexibilidad horaria., • Modalidad híbrida., • Retribución flexible (transporte, restaurante, guardería)., • Eventos de empresa., • Un entorno abierto, inclusivo y colaborativo, donde cada persona cuenta., • Título en FP/Ingeniería Informática, Telecomunicaciones o similar., • Valorable experiencia en consultoría técnica (Cloud, Open Source, DevOps)., • Habilidades técnicas en Kubernetes (EKS/AKS/GKE/OpenShift), Terraform, GitOps, Prometheus, ArgoCD., • Experiencia en ventas técnicas (migración a Cloud, DevSecOps, FinOps)., • Un enfoque orientado al cierre y la satisfacción del cliente., • Nivel de inglés medio, suficiente para comunicar con claridad y cerrar acuerdos. #J-18808-Ljbffr

Essity, a leading global hygiene and health company, is seeking an Account Manager to drive growth in Madrid and the Central Spain region. You will own distributor accounts, execute commercial plans, and lead pricing strategies to meet business objectives. The role requires a Bachelor's degree in Business, proven B2B sales experience, strong analytical and commercial skills, and fluency in English. You will partner with distributors, end users, and internal teams to deliver profitable growth in #J-18808-Ljbffr

En nuestra sede en Madrid buscamos una persona con formación en marketing y más de tres años de experiencia para incorporarse al equipo de fidelización. Su labor principal será implementar, desarrollar y evaluar la estrategia de fidelización de donantes particulares, trabajando dentro del departamento de fidelización y atención al donante. Con un enfoque multicanal, definirá indicadores clave, objetivos y reportes para optimizar y mejorar las campañas dirigidas a socios y colaboradores. Entre las tareas habituales, participará en la elaboración del plan operativo anual y en la ejecución de acciones omnicanal para incrementar el compromiso, la retención y el valor del ciclo de vida de los colaboradores. También gestionará el proceso de donaciones, la resolución de incidencias, la atención multicanal y la ejecución de campañas de fidelización y retención. Colaborará en la creación de materiales de marketing y en la coordinación con los equipos de captación y comunicación. Además, realizará un seguimiento detallado de los indicadores, elaborará informes de evaluación y propondrá mejoras. Gestionará la calidad y coherencia de los datos en herramientas como Salesforce y Marketing Cloud, y ofrecerá apoyo técnico a otras áreas. El contrato es temporal, con una jornada completa y un salario bruto anual entre 24.001 y 30.000 euros.

From TaylorHopkinson we are seeking for a Field Service Engineer for a global industrial company specialized in advanced battery technologies for industry. Its Energy Storage Systems (ESS) division focuses on supporting the growing global demand for energy storage and enabling the transition toward renewable energy. • Installation & commissioning of lithium-ion energy storage systems (containerized solutions) across EMEA and occasionally worldwide, • Operation & maintenance support for existing lithium-ion products, • Analyze and understand customer applications, • Adapt system configurations (battery solutions, power systems, electrical infrastructure) to customer needs, • Ensure proper conditions of use and maintenance on‑site, • Support customers and demonstrate solution reliability compared to competitors, • Troubleshoot and resolve technical issues in coordination with engineering teams, • Provide remote monitoring and diagnostics support, • Train local partners and subcontractors on maintenance procedures, • Support bidding processes with field expertise, • Continuously develop product and market knowledge, • Contribute to defining service strategies and best practices, • Ensure safety, reliability, and operational standards are implemented on‑site, • Knowledge sharing & documentation: Contribute to technical documentation (manuals, tools, diagnostic systems), • Deliver training sessions to customers and partners, • Service interventions, • System testing and validation, • Troubleshooting and repairs, • Component replacement, • Training delivery, • Ensure compliance with corporate safety policies, • Monitor and improve customer satisfaction, • Engineering background (electrical, energy, electronics, automation, or similar), • Field experience, including outdoor and international environments, • Knowledge of battery systems and applications, • Strong understanding of electrical systems, • Certifications (Required):, • Health & safety training (construction-related, minimum 20 hours), • Advanced safety certification (minimum 60 hours + additional specialization training) #J-18808-Ljbffr