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  • Catering Sales Coordinator - W Barcelona
    Catering Sales Coordinator - W Barcelona
    hace 1 día
    Jornada completa
    Eixample, Barcelona

    POSITION SUMMARY Reports to the Director of Catering Sales. Working within the Catering Sales team, this position has the responsibility for responding to all banqueting & events enquiries without accommodation in order to maximize revenue & utilization of meeting space, working to ensure, at a minimum, delivery of budgeted revenues. The Catering Sales Manager will manage and convert all business, including contracting, and the actual operating of the function in addition to managing the function diary inventory. The Catering Sales Manager must demonstrate high energy levels & provide consistently high levels of customer service, in accordance with W Standards & Programs. ESSENTIAL FUNCTIONS Processes & Procedures: Conduct site inspections for prospect, tentative event and catering business Compile contracts, be ready to negotiate clauses, calculate cancellation and attrition policies that guarantee the reception of the event revenue on time. Assisted by the DoCS. Ensure the standard W template of responses is used and that enquiry handling follows the EAME Divisional Event Enquiry handling guidelines Responsible for the organization of small-scale events and short-term enquiries. Manage the wedding planning from start to finish, guiding and advising, until the coordination of the wedding. Ensure correct timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry) Identify operational limitations and sell only what we advertise and can effectively manage operationally Work closely with the Group Sales team to action enquiries and convert business. Maximize revenue by managing minimum consumptions depending on the dates Participate in trainings and other sales-related meetings as required To ensure that all enquiries are entered into and reviewed on Recaps in order to review suitability of business. Creation of BEOS, to effectively communicate to all the hotel departments the information necessary to successfully execute the event’s needs while maintaining a good client relationship. Follow up on deposits due as well as ensure 100% pre-payment is done before the arrival. Participate as a team player with all departments. Departmental liaison: To provide all requested credit information to credit manager including timely communication to client of credit policy, receipt of signed contract and deposit Attend events briefings providing accurate updates on details of bookings and enquiries To attend weekly catering sales meeting chaired by the DoCS To ensure tentative business block information is updated on a continuous basis & provide accurate updates to the DoCS Ensure regular updates in Opera on specific bookings within the appropriate timeframe are provided in order to assist in accurate forecasting Self-Management: Take responsibility & be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines using tools available. Effectively manage time ensuring the completion of all pre-set tasks on a daily basis. To participate in departmental and Marriott courses as required Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department Participate in annual Engagement survey Must demonstrate an awareness of the importance of body language in communication and interaction with others Be involved in the ESS surveys and take part in special projects as directed by the DOCS and DOS Specific job knowledge, skills and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace Proven luxury hotel sales experience. Analytical capabilities Excellent communication skills, both verbal and written in Spanish and Englis Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative Enjoys working as part of a team Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems HOURS The typical working days of the Catering Sales Coordinator should be from 09.00 AM to 17.00 PM from Monday to Friday, but are flexible according to evening events taking place in the hotel and on events and wedding business. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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  • Estilista
    Estilista
    hace 2 meses
    Jornada completa
    Eixample, Barcelona

    versión castellano/English version below Estilista/peluquer@ senior (Blow Dry Specialist) – Proyecto | Barcelona Estamos lanzando un nuevo concepto de blow dry bar en Barcelona (bar de secado/peinados) y buscamos en fase preapertura un estilista peluquer@ senior para colaborar en el desarrollo de la carta de servicios y los protocolos operativos. Alcance del proyecto (fase inicial freelance – 3–4 días): Fase 1 – Revisión y definición técnica • Revisión y optimización de la carta de blowouts, • Simplificación de looks en técnicas eficientes y replicables, • Selección de productos y herramientas adecuados para cada tipo de peinado, • Definición de bases técnicas y enfoque de trabajo Fase 2 – Test y validación en salón • Test de cada peinado (tiempos, workflow y uso de producto), • Ajuste y definición de estándares y protocolos de servicio, • Realización de blowouts para grabación de contenido básico (proceso y resultado) Objetivo: Construir un modelo de servicio de alta calidad, eficiente y escalable, con consistencia en tiempos, técnica y experiencia cliente. Perfil que buscamos: • Experiencia sólida en blow dry / styling en salón o entornos de volumen, • Ejecución técnica rápida, limpia y consistente, • Capacidad de adaptación a distintos tipos de cabello, • Mentalidad práctica: optimizar procesos, no solo ejecutar, • Se valorará experiencia en eventos, bridal o editorial Modelo de colaboración: • Proyecto freelance o por obra/servicio inicial, • Remuneración según perfil Posibilidad futura: Opción de incorporación tras la apertura o colaboraciones regulares en formación y eventos Si te interesa, envíanos tu portfolio o Instagram junto con tu CV. _ Senior Hair Stylist (Blow Dry Specialist) – Project We are launching a new blow dry bar concept in Barcelona and are looking for a senior stylist to collaborate on the development of the service menu and operational protocols. Project scope (initial freelance phase 3–4 days): Phase 1 – Review, optimization and technical definition • Review and optimization of the blowout service menu, • Simplification of looks into efficient and replicable techniques, • Selection of appropriate products and tools for each hairstyle, • Definition of technical foundations and working approach Phase 2 – Practical testing • Testing of services (timing, workflow and product use), • Definition of standards and service protocols, • Execution of hairstyles for basic content recording (process and result) Objective: To build a high-quality, efficient and scalable service model, with consistency in timing, technique and customer experience. Profile we are looking for: • Solid experience in blow dry / styling in salons or high-volume environments, • Fast, clean and consistent technical execution, • Ability to adapt to different hair types, • Practical mindset: optimizing processes, not just executing, • Experience in events, bridal or editorial will be valued Collaboration model: • Initial freelance project (paid, 3–4 days), • Compensation depending on profile Future possibility: Opportunity to evolve into Head Stylist after opening, leading service standards and team training or regular collaborations with trainings and events. If you are interested, please send your portfolio/ Instagram with a CV.

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  • Fitness Instructor
    Fitness Instructor
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    POSITION SUMMARY Instruct group fitness classes (e.g., aerobics, spinning, strength training) at all ability levels. Provide advice to individuals on the correct method of exercising with fitness equipment. Assess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Promote a fun and relaxing atmosphere for guests. Observe activity in the recreational facility and respond appropriately/in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational area, equipment, and supplies. Call Maintenance or an outside service company if machines require service. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. In addition some states may have additional licensing/registration requirements to be considered for this position. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Fitness Equipment Fitness Instruction Any certification or training required by local and state agencies. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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