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  • Assistant Director of Welcome - W Barcelona
    Assistant Director of Welcome - W Barcelona
    2 days ago
    Full-time
    Eixample, Barcelona

    JOB SUMMARY Assists the Director of Welcome in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • 3-5 years' experience in the guest services, front desk, or related professional area. Including Management and supervisory experience. Must be fluent in both Spanish and English. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    No experience
    Easy apply
  • Dependiente/a de Tienda
    Dependiente/a de Tienda
    24 days ago
    €8.75–€9 hourly
    Part-time
    Ciutat Vella, Barcelona

    ✨ GRAVI IS HIRING — PART-TIME STORE ASSISTANT ✨ 📍 El Born, Barcelona GRAVI is a new personalization boutique where customers can create unique accessories finished with their initials. We are looking for a friendly, reliable and enthusiastic person to join our small team. This position is ideal for someone who wants a regular part-time role that can be combined with university, another job or a creative project. Working schedule • Every Monday: 11:00 a.m.–8:00 p.m., • 9 paid hours per week, including an agreed break, • Occasional availability on another day would be appreciated, but is not essential. Main responsibilities • Welcome customers and provide warm, attentive service., • Help customers choose products and personalization options., • Operate our personalization machine after receiving full training., • Process payments through Shopify POS., • Manage the cash register and complete opening and closing procedures., • Restock products and help maintain accurate inventory., • Keep the boutique organized and beautifully presented. We are looking for someone who • Is friendly, confident, responsible and punctual., • Speaks Spanish and English; additional languages are a plus., • Enjoys fashion, accessories, design and creative products., • Is comfortable working independently and taking responsibility for the store., • Enjoys working with international customers and tourists., • Has legal authorization to work in Spain., • Has retail or customer-service experience, although full training will be provided. Students and candidates seeking a stable part-time position are very welcome to apply. Salary and conditions • €8.75 gross per hour, or the higher amount required by the applicable collective agreement, • €78.75 gross per week, • €315 gross in a four-Monday month, • €393.75 gross in a five-Monday month, • Legal part-time employment contract, • Initial two-month contract period, subject to the legally applicable contract type, • One-month probation period, where permitted by the applicable collective agreement, • Possibility of continuing and growing with GRAVI after the initial period, • Full training in personalization, customer service and Shopify POS How to apply Please send us: 1. Your CV, 2. A short introduction about yourself, 3. The languages you speak, 4. Confirmation that you are available every Monday from 11:00 a.m. to 8:00 p.m. We look forward to meeting you and welcoming the right person to the GRAVI team! 💙

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