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  • Assistant Director of Welcome - W Barcelona
    Assistant Director of Welcome - W Barcelona
    3 hours ago
    Full-time
    Eixample, Barcelona

    JOB SUMMARY Assists the Director of Welcome in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • 3-5 years' experience in the guest services, front desk, or related professional area. Including Management and supervisory experience. Must be fluent in both Spanish and English. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    No experience
    Easy apply
  • Guest Relations Supervisor - Hotel Arts Barcelona
    Guest Relations Supervisor - Hotel Arts Barcelona
    3 days ago
    Full-time
    Eixample, Barcelona

    POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    No experience
    Easy apply
  • Sales Intern
    Sales Intern
    4 days ago
    Full-time
    Eixample, Barcelona

    SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! We are looking for a Sales Intern to join the team at SLS Barcelona. Under the guidance of the Director of Sales, you will be responsible for coordinating and executing events, ensuring exceptional service and satisfaction for all our guests. Work in a timely manner to execute and distribute all Banquet Event Orders (BEO), contracts and rate agreements as designated by sales. Maintain group blocks, rooming lists, and reservations in system. Assist the client and support in on-site meetings as needed. Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Assist the sales team in generating leads, prospecting new clients, and maintaining relationships with existing clients. Coordinate sales appointments, meetings, and site inspections for clients and the sales team. Prepare sales presentations, proposals, contracts, and other documentation as needed. Respond to inquiries and requests from clients, providing accurate information about hotel services, amenities, and pricing.

    No experience
    Easy apply
  • General Manager Intern
    General Manager Intern
    5 days ago
    Full-time
    Eixample, Barcelona

    Are you looking for an internship at one of Europe’s most exciting companies? Do you want to hop on our life-long learning journey? Your Mission Should You Choose To Accept It… Within your role you are responsible for every aspect of the hotel’s operation and will work alongside the local management team that already exists there. This goes way beyond old school reception duties: you and your colleagues are the hotel’s super-skilled connectors and networkers and responsible for the hotel’s seamless, smooth running. You know all the staff inside out and are ready with a smile for colleague, guests and random strangers alike. You lead, coach and train the Hotel Team in our unique, fun TSH style. You also manage the external partners who take care of housekeeping, our night team and maintenance. In Case You Don’t Know Who We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Daily manage, train, check, coach, guide, co-hire, motivate and empower employees and partners Handling, reporting and transferring of all kinds of questions, remarks complaints of guests and colleagues Introducing, maintaining, evolving and guiding standard operating procedures Support the general manager and management team with several projects You’re the internal and external TSH networker. You connect with your guest community. You build direct relations with universities, companies, social organisations… you name it Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about Building relationships with headquarters key players, residents, external parties/renters functioning as a contact person and assisting in handling complaints and technical issues Maintaining and controlling hotel security or our guests, colleagues and goods Supporting the operational preparation and execution of departure and arrival of new students What You'll Have Student – you MUST be enrolled in University A bachelor student, preferably in hotel- or tourism management with at some hospitality experience or team leading experience A flexible, hands-on, motivated and positive approach Background in hospitality, preferably in a hotel environment You love responsibility and handle stressful peak periods like a pro You're fluent in English and Spanish. Know other languages? The more the merrier! Hard working, responsible and “let’s do this!” mentality You’re legally allowed to work in the Netherlands What We Offer An amazing work environment with a fantastic vibe and lots of positive energy On the job coaching and guidance Monthly compensation for your internship (please note that travel costs are not reimbursed). The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry A first glimpse into the world of Hospitality with one of the most innovative players in the market Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks? A wonderful workplace to call home with, dare we say it, fun colleagues Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    No experience
    Easy apply
  • Auxiliar Administrativo/a
    Auxiliar Administrativo/a
    2 months ago
    €600–€700 monthly
    Part-time
    Eixample, Barcelona

    Responsibilities: • Answer and direct phone calls and emails, • Organize and schedule appointments and meetings;, • Take accurate minutes of meetings, • Maintain contact list, date base, • Conduct data entry, • Assist in the preparation of regularly scheduled reports, • Book travel arrangements, • Submit and reconcile expense reports, • Provide general support to visitors, • Provide information by answering questions and requests, • Research and creates presentations, • Generate reports, • Handle multiple projects, • Carry out administrative duties such as filing, typing, copying, binding, scanning, etc., • Write letters and emails on behalf of other office staff, • Handle sensitive information in a confidential manner, • Coordinate office procedures, • Reply to email, telephone, or face to face inquiries, • Develop and update administrative systems to make them more efficient, • Manage staff appointments, • Oversee and supervise the work of junior staff, • Coordinate repairs to office equipment, • Greet and assist visitors to the office, • Photocopy and print out documents on behalf of other colleagues, • Provide polite and professional communication, • Confirm restaurant reservations for senior staff, • Book the appointments for clients, • Accompany clients to their appointments Administrative assistant requirements: • Proven admin or assistant experience, 2 years experience, • Knowledge of office management systems and procedures, • Excellent time management skills and ability to multi-task and prioritize work, • Attention to detail and problem solving skills, • Spanish: native or bilingual, • Written and oral fluency in English, another language is a plus, • Excellent written and verbal communication skills, • Strong organizational and planning skills, • Proficient in MS Office, • High school diploma or equivalent; college degree preferred

    Immediate start!
    Easy apply
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