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  • Operations Assistant - Diagonal Besòs Barcelona Residence
    Operations Assistant - Diagonal Besòs Barcelona Residence
    3 days ago
    €1800 monthly
    Full-time
    Sant Adrià de Besòs

    Join us in delivering a great first living experience to more than 19,500 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in one of our Barcelona residence? We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 191 rooms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: • You are the (first) face of our reception at the student residence, • You take care of our customer service; you help students at the counter, by mail, and over the phone, • You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards, • You accompany visitors and future clients during open days, a tour of the facilities, etc., • You support the administration office, • You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening), • You apply the necessary protocols in emergencies Your working hours: This role requires you to work on rotating shifts from Monday to Sunday (morning or afternoon shifts) with breaks established by law → 40 hours per week. Your skills: • Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued, • You speak Spanish, as well as English. Catalan will be a plus, • You know how to work with MS Office, • You have some interest and knowledge of costumer service, social networks and new technologies What we offer: • The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe., • You will help build the future by working with and for the student generation., • Opportunities for further development and (international) growth., • A pleasant workplace in Barcelona with a fun, dynamic team, • An attractive, competitive salary complemented by numerous additional benefits

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  • Director of Membership
    Director of Membership
    4 days ago
    Full-time
    Barcelona

    Your Mission Should You Choose To Accept It: As Barcelona's new Director of Membership, your mission is to drive growth, retention, engagement, and satisfaction across our new Membership product as well as Meetings & Events (M&E), and co-working. The role requires strength and skill in community strategy and activation, driving member experience and team leadership. You’ll lead a team dedicated to delivering exceptional experience that goes beyond the product and services. Your approach is member-centric and marketing-savvy, blending strategic insight with creative execution to build a thriving, local community. From high-impact events to curated member moments, you create opportunities for meaningful connection both inside and outside of the hub. You serve as the key link between the Support Hub and your local hub - translating global strategies into localized experiences that reflect the needs and energy of your community. You’re also the link between the community of Barcelona and your hub, with a strong network in the city. Success is measured by: - • Membership growth, retention and increased customer lifetime value (CLV), • High member satisfaction (NPS), engagement, and advocacy, • Revenue performance across all Membership, Co-working, and M&E products This role works with a wide range of cross-functional stakeholders, including leaders from the both the local team and the support hub. It’s not your traditional 9-5! In Case You Do Not Know Who, We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Member Engagement & Community Building - • Develop and execute a community strategy that includes curated events and activations to drive growth and foster engagement and connection., • Be the representative of Membership at The Social Hub Barcelona in the local community, connecting with engaging with local businesses, potential partners and other relevant groups., • Drive high NPS and customer satisfaction scores throughout the member lifecycle: onboarding, engagement, referrals, retention, and offboarding., • Actively engage with members and potential new members, staying close to the pulse of the community in and out of the hub. Strategic Planning & Execution - • Design and deliver growth, retention, and engagement strategies for Membership, M&E, and Co-working., • Work closely with the support hub team to localize and implement global membership initiatives and frameworks., • Meet and exceed budgets for Membership, M&E, and workspace products., • Analyse membership and engagement data to optimize strategies and deliver measurable business improvements. Team & Leadership Development - • Lead, develop, and inspire your teams (Membership, Coworking, and M&E) and manage the teams’ overall performance., • Foster a culture of excellence, collaboration and feedback, • Work cross-functionally with F&B, Stay + Regional Marketing roles to drive Membership ambitions and broader The Social Hub initiatives. Operations & Experience Oversight - • Ensure smooth daily operations and high-quality standards across all physical spaces: co-working, gyms, communal areas. Who You Are - • Previous experience in leadership and team management., • Bachelor degree in a relevant field., • You have at least 6+ years of experience in a Membership, Coworking or other relevant field in a fast paced environment., • You have an image of future developments and see opportunities for the organisation and respond to them., • You have a commercial drive, with a demonstrated intuition for commercial opportunities and making active use of sales opportunities. You build and maintain relationships with contacts, while representing the brand of The Social Hub, • You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation., • You are quality oriented, make an effort to deliver high-quality work, focus on exceeding the established quality standards in your own and others’ work and performance, • You are able to efficiently prioritize tasks that truly matter and work in a structured, methodical and goal-oriented manner when preparing and carrying out those tasks., • You always seek ways to improve collaboration and alignment between different teams, encouraging cross-collaboration and working as one team., • You have exceptional English and Spanish communication skills, all other languages very welcome!, • You’re legally allowed to work in Spain What Do Offer - • The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities, • We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future, • The chance to learn and grow in your role with the potential for future growth, • Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!, • A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    Immediate start!
    Easy apply
  • COCINEROS/AS PARA IMPORTANTE FERIA BCN (23-25 MARZO)
    COCINEROS/AS PARA IMPORTANTE FERIA BCN (23-25 MARZO)
    5 days ago
    €10 hourly
    Full-time
    L'Hospitalet de Llobregat

    ¿Te gustaría formar parte del mundo de los eventos y vivir la experiencia desde dentro? En Workout Events buscamos cocineros/as activas, responsables y con buena actitud. 3 COCINEROS/AS En el stand van a incluir 3 mostradores (uno para cada una de sus marcas) en los que van a presentar a los asistentes sus nuevos productos para el 2026, para lo que necesitan a 3 personas que: · Sepan cocinar y puedan preparar las elaboraciones: o Una de las marcas va a presentar sus productos salzonados para freidora de aire, por lo que tiene que saber utilizar este electrodoméstico o Otra es de productos mexicanos, por lo que se preparará quesadillas y guacamole... con los salzonadores de la marca o El primer producto que queremos destacar es un preparado para postres que vamos a lanzar, por lo que esa persona cocinará gofres y tortitas (habrá allí una crepera y una gofrera). Y luego se añadirán por encima toppings de la marca · Tengan don de gentes y sea capaz de presentar el producto, sus cualidades principales, y la elaboración · Tenga el curso de manipulación de alimentos Previamente, los cocineros tendrán que ir a comprar varios productos diariamente, por lo que tendrían que tener disponibilidad para esto (a concretar horario) 23 de marzo: 11:00 - 15:00 24 y 25 marzo: 11:30 - 15:00 26 marzo: 12:00 - 14:00 📍FIRA BARCELONA - RECINTO GRAN VIA Av. Joan Carles I, 64, L'Hospitalet de Llobregat, Barcelona, 08908) 💸 10€/h neto

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  • Assistant Housekeeping Manager
    Assistant Housekeeping Manager
    4 days ago
    Full-time
    Barcelona

    Summary: As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Responsible for meeting or exceeding all KPIs that are directly influenced by this role., 2. Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained., 3. Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures., 4. Ensures staterooms/suites and Lofts (Oasis/Quantum class only) are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, and general set up standards for daytime and evening/turndown service., 5. Oversees the Bell station during peak times and when scheduled in accordance with company standard operating procedures. Ensures feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement., 6. Supervises all cleaning processes in the public/crew areas and at the Pool Deck. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc., 7. Works in conjunction with Housekeeping Manager to Supervise and monitor luggage handling process for smooth Embarkation and Disembarkation process., 8. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Assistance Executive Housekeeper/ Executive Housekeeper) the performance of all direct reports., 9. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and services are met., 10. Presents any overtime needs to Executive Housekeeper for a final approval., 11. Collaborates with the Housekeeping Manager and Executive Housekeeper to review the requirements of the day’s schedule., 12. Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log. To ensure all guest issues are recorded and resolved in a timely manner., 13. Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions., 14. Will be responsible for auditing crew timecards., 15. Attends meetings, training activities, courses and all other work-related activities as required., 16. Is responsible for conducting daily inspections in the areas assigned., 17. Is responsible for filling out performance evaluations., 18. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction., 19. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries., 20. Responsible for Sanitation Logs and SQM Logs., 21. Achieving ratings/targets that are set by the company., 22. Perform inventories of linen, amenities etc. once a month or as often as needed., 23. Conduct /oversee on-the-job trainings with new hire subordinates or employees on cross training., 24. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment., 25. Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval., 26. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste., 27. Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

    Immediate start!
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  • Bell Staff - Kimpton Vividora Barcelona
    Bell Staff - Kimpton Vividora Barcelona
    4 days ago
    Full-time
    Barcelona

    What's the job? As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage. Reports to the Front Desk Manager. Your day-to-day • Greet all guests upon arrival., • Assist guests with luggage to their rooms promptly when checking in and upon checking out., • Promote all hotel functions and facilities., • Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths., • Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc., • Remove trash, papers, cans, bottles, cups, etc., in lobby area., • Assist guest with general information when Front Office is not available., • Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants)., • Polish and clean bell carts daily., • Assist guests into automobiles or taxi., • Prevent entrance of unauthorized or undesirable persons., • Quickly respond to guest requests in a timely and friendly matter. What we need from you • Studies in hospitality or related field., • 2+ years' experience working in Rooms department., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates., • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun

    Immediate start!
    No experience
    Easy apply
  • Food & Beverage Supervisor - Kimpton Vividora Barcelona
    Food & Beverage Supervisor - Kimpton Vividora Barcelona
    20 days ago
    Full-time
    Barcelona

    What's the job? As Food and Beverage Supervisor you will be responsible for supervising the team, ensuring the service is on point and solving any issue reported by the team. Reports to the Food and Beverage Manager. Your day-to-day • Support the Food & Beverage Manager in any required task., • Manage beverage control including inventory, bar pars, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns and food standards., • Implement agreed upon beverage policy and procedures throughout the property., • Train staff on liquor control policies and procedures., • Monitor adherence to all liquor control policies and procedures., • Ensure Bar team provides excellent service and continually strives to exceed expectations., • Ensure service and other standards according to SOPs are adhered to., • Ensure cash handling procedures are followed and all stock items are managed., • Ensure that the Bar team is continually trained in product knowledge, all menus and Hotel initiatives., • Oversee the preparation and presentation of beverages to meet set standards., • Oversee staff training and carry out on-the-job training where required. What we need from you • Bachelor's degree in hospitality or related field., • Some college and/or advanced training in food and beverage management valuable., • 2+ years' experience working in Food and Beverage department as supervisor., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates., • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun

    Immediate start!
    No experience
    Easy apply