SAP AMS Lead with ECC or S4 HANA Service Delivery (Lyon - OnSite)
hace 4 días
Lyon
Share detailed Resume at: WhatsApp Call/ Direct Call or Message: +91 993 728 5548 Role – SAP AMS Service Delivery Location – Lyon, France (Language Proficiency - French is a Must - German Language proficiency will be an advantage) - It's a 5 days onsite role Job Description As an SAP AMS (Application Management Services) Lead, one need to oversee the daily operations, maintenance, and support of SAP systems (ECC or S/4HANA), ensuring high system stability and compliance with SLAs. Key responsibilities include managing offshore/onshore support teams, ticket resolution, escalation management, change management, stakeholder communication, and driving continuous improvement in service delivery. Your Role • Service Delivery & SLA Management : Own end-to-end AMS delivery, ensuring incidents,problems, and service requests are resolved within SLA targets., • Escalation Management: Drive timely resolution of critical escalations by coordinating across teams, ensuring transparency, accountability, and clear communication with stakeholders., • Team Leadership: Lead and mentor a team of functional and technical SAP consultants, managing shift schedules, escalations, and performance. Coordinate with the service lead counterpart in offshore and assist in managing the services provided to customer., • Governance & Reporting: Conduct daily, weekly, and monthly governance meetings and service reviews with stakeholders to report performance., • Change & Release Management: Manage minor enhancements and change requests, ensuring smooth implementation into production., • Technical/Functional Expertise: Act as a Subject Matter Expert (SME) in at least one key SAP module (e.g., FICO, MM, SD) to guide troubleshooting., • Relationship Management: Act as the primary interface with customer IT and business stakeholders. Problem Management and Continuous Service Improvements: Drive effective problem management for the incidents and requests in SAP, prepare and execute service improvement plans including AI enabled operations. • System Knowledge: Understanding of SAP S/4HANA or SAP ECC environments., • Leadership Skills: Strong communication, escalation management, and team-handling experience., • Networking Skills: Should demonstrate strong networking skills by building meaningful professional relationships, facilitating collaboration, and leveraging connections across the Client teams and third-party support providers. Preferred • Well versed with the SAP maintenance services, • Understanding of ITIL best practices and service operations, • Proficiency in French and English. German will be an advantage., • Ability to clearly communicate technology issues, plans and solutions from both a business perspective and a technical perspective providing pros and cons for recommended solutions, • Understanding methodologies and their interaction with other business processes / applications, • Experience of working with global delivery models / remote teams including offshore, nearshore and multi-cultural teams, • Good interpersonal skills and demonstrated ability to work in a team, including mentoring team members, • Analytical and Communication skills, • Project, talent management and thought leadership, • PMP certification and any SAP Functional Certification will be added advant Role Description This is a full-time role for an SAP AMS (Application Management Services) Lead specializing in ECC or S/4 HANA Service Delivery. The position is based on-site in Lyon. The selected candidate will lead and manage the end-to-end SAP AMS operations, ensuring the effective delivery of SAP support and services. Responsibilities include problem-solving, incident management, continuous improvement initiatives, and leading a team of SAP consultants to maintain and optimize the SAP landscape. The SAP AMS Lead will collaborate with various departments and stakeholders to identify and implement improvements to maximize efficiency in service delivery. Qualifications • Proficiency in SAP S/4 HANA configuration, implementation, and support processes, • Experience in incident management and SAP AMS operations, • Skills in team leadership, stakeholder management, and process optimization, • Knowledge of ITIL framework and application in SAP environments, • Excellent problem-solving skills and the capacity to make decisions in high-pressure situations, • Strong communication skills and the ability to collaborate with cross-functional teams, • Relevant professional certifications in SAP S/4 HANA or ITIL are highly desirable, • Previous experience in a similar role, preferably in an on-site capacity