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2nd Line IT Support Engineer London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: • Provide 2nd line Mac support, • Troubleshoot and resolve Mac issues, • Deliver outstanding customer service through your technical expertise, • Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta, • Escalate complex issues to 3rd line support where required, • Maintain accurate documentation of incidents, fixes and processes, • Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: • Strong hands-on experience supporting Mac devices and MacOS environments, • Proven 1st/2nd line Mac experience is essential, • Experience with Addigy, Jamf, JumpCloud or Okta, • Excellent problem-solving skills, • Understanding of networking fundamentals, • Strong communication and customer service skills, • Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we’d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.

IT Support Engineer – London – 2 Month Contract My client is looking for an IT Support Engineer to manage BAU workload and ticket excess. The ideal candidate will be a personable IT Support Engineer with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: • Handling 1st / 2nd line support tickets., • Provide first point of contact IT support for users across the business., • Log, categorise, and prioritise incidents and service requests., • Joiners Leavers Movers (JLM), • Escalating complex issues to senior teams., • Access Requests., • Setting up devices., • Additional project work including helping a M365 tenant migration. IT Support Engineer Experience/Technologies: • Must have experience using the Microsoft stack including Office 365 – Administration and support., • Active Directory – User support., • Understanding of Windows 10/11 operating system – Administration and support., • Excellent communication skills. The Successful Candidate will be able to commit to 5 days a week onsite in Canary Wharf. Apply now to speak with VIQU IT in confidence about this IT Support Engineer opportunity. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Responsibilities • Answering calls and responding to tickets from customers., • Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT., • Triage incoming calls and tickets and liaise with the wider IT team to manage escalations., • Provide on-site technical support at clients’ premises where necessary., • Adhere to defined KPIs and meet the expected SLAs., • Consistently contribute to and update documentation., • On-board and off-board users., • Monitor backups daily and report on any issues that arise. Key Skills & Experience • Minimum 1 years’ experience in a Helpdesk IT support environment, • Experience with support of Windows Desktop OS, • Good working knowledge of PC, laptop and printer hardware, • Good working knowledge of the full MS Office suite, • Basic knowledge of IT networking and cabling, • Excellent telephone manner with good interpersonal and communication skills, • Demonstrable problem-solving skills with a logical train of thought Benefits • 28 days holiday (including Bank Holidays), • Paid study leave, • Hybrid working (office-based/remote), • Performance-related bonus scheme (paid twice yearly), • Excellent training and financial support for industry certifications, • Travel pay plus company Oyster card for work-related travel, • Eye test and glasses vouchers, • Company social events, • Comprehensive onsite training and induction, • Smart casual dress code Any experience with the following would be beneficial (although non-essential): • Previous experience in an MSP environment, • Support for VoIP systems, • Office 365 administration, • Support for Mac OSX, • Certifications from Microsoft, CCNA or other relevant IT certifications Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

1st–3rd Line Support • Projects • Onsite Technical Lead City-Based Role A respected, niche medium-sized law firm in the City of London is looking for a Senior IT Engineer to join their close-knit internal technology team. Working onsite as one of two engineers, you’ll take a senior role delivering everything from hands-on 1st line fixes to complex 3rd line troubleshooting and firm-wide IT projects. This is a rare opportunity to become the technical backbone of a professional, high-performing legal environment where reliability, discretion, and quality of service truly matter. The Role You’ll be the senior technical presence onsite, supporting users across the firm’s London office and remote workforce. The work is varied and hands-on: escalations, systems administration, project delivery, and day-to-day support that keeps the firm running smoothly. Key Responsibilities • Deliver 1st–3rd line support across desktops, applications, mobile devices, and core infrastructure, • Act as the senior escalation point within a two-person IT team, • Support and maintain Microsoft 365, Active Directory, Windows Server, and legal-sector applications, • Lead and contribute to IT projects including upgrades, migrations, and system improvements, • Ensure high-quality service delivery to partners, fee-earners, and business services teams, • Maintain documentation, security standards, and best practice across the environment, • Work closely with external vendors and service providers where required What You’ll Bring • Strong experience in a senior IT support role, ideally within professional services, • Confident handling 3rd line issues across Microsoft 365, AD, Windows Server, networking, and security, • Ability to work autonomously, prioritise effectively, and communicate with stakeholders at all levels, • A calm, solutions-focused approach with excellent attention to detail, • Experience supporting legal applications (e.g., case management, DMS) is beneficial but not essential Why This Role Stands Out • A senior, trusted position with real ownership and influence, • A stable, well-respected law firm with a collaborative culture, • Broad technical exposure across support and projects, • Direct interaction with partners and decision-makers, • A role where your expertise genuinely shapes the firm’s technology experience If you’re a capable Senior IT Engineer who enjoys variety, responsibility, and working closely with users in a professional environment, this role offers the autonomy and impact you’re looking for.

IT Systems Engineer Banking / Financial ServicesLondon (Hybrid – 3 days in office)Up to £50,000 + Bonus + Benefits A well-established London-based bank is seeking an IT Systems Engineer to join its close-knit internal technology team. This is an excellent opportunity for a hands-on IT professional who enjoys working across infrastructure, support, and projects . You’ll play a key role in maintaining and improving core systems while providing high-quality internal support. The Role * Delivering 1st, 2nd and some 3rd line support across infrastructure and systems * Supporting core banking and business applications * Monitoring network performance and troubleshooting issues * Managing backups and restores * Supporting network and system upgrades * Contributing to IT projects and continuous improvement initiatives * Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: * Strong experience in desktop and end-user support * Solid knowledge of Active Directory, Domain Controllers and Group Policy * Experience supporting business or financial applications * Strong Microsoft Office / M365 support skills * Windows Server administration experience * Exposure to cyber security principles, endpoint protection, and security policy implementation

MiFID/R Subject Matter Expert (SME) Contract Daily Rate: Up to £600 (inside IR35 via umbrella)Contract Length: 6 MonthsLocation: Canary Wharf, Greater LondonHybrid Working: Yes - 3 days onsite pw and 2 days remote pw Are you an expert in MiFID/R regulations looking for your next challenge? Our client, a leading financial institution, is seeking a MiFID/R Subject Matter Expert (SME) to join their 1st line Risk and Control team. This role is pivotal in supporting the MiFID/R Regulatory Lead, focusing on the EU/UK Markets in Financial Instruments Regulation and Directive. Key Responsibilities: Drive and deliver impact analysis on regulatory changes and self-identified issues.Perform comprehensive reviews of obligations and controls related to EU and UK MiFID/R, focusing on regulatory change mapping and management.Support the Regulatory Lead in maintaining and updating the reference control library for MiFID/R obligations. Qualifications & Skills: Extensive knowledge of EU and UK MIFIR/MIFID II, particularly in transparency, transaction reporting, and data quality.Experience implementing MiFID/R in large Tier 1 banks, with a focus on Markets businesses.Active participation in industry forums to monitor changes to EU and UK MIFIR/MIFID II standards.Strong understanding of controls versus processes, with the ability to analyse and recommend improvements.Experience in assessing regulatory risks and controls, conducting gap analyses for compliance.Ability to provide well-informed opinions on rule interpretations.Capable of developing regulation artefacts and overseeing their implementation.Exceptional attention to detail with strong documentation and audit trail skills.Proven stakeholder engagement and management skills across various functions.Strong analytical capabilities, especially in documenting data lineage.Sound understanding of key processes within an Investment Bank.Essential project management and change capabilities.Ability to prioritise and multitask in a dynamic environment. If you are passionate about driving regulatory compliance and possess the skills necessary to excel as a MiFID/R SME, we want to hear from you! Apply Today! Please submit your CV and a brief cover letter outlining your relevant experience and expertise in MiFID/R regulations. We look forward to welcoming you to our team! Note: This is a temporary contract position with a duration of 6 months. All applications will be treated with the utmost confidentiality. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

2 nd Line Support Engineer – EUC – Central London Endpoint, InTune, 2 nd Line IT Engineer - £45,000 - £60,000 depending on experience. A well established financial services business based in Central London are looking for a professional 2nd Line EUC Engineer to provide end user support and ensure the stability and security of end-user computing services across Windows, iOS, and Android endpoints. The role focuses on Microsoft Intune-driven device management, Microsoft Defender threat protection and response, and Azure/Entra ID identity and access controls. Key responsibilities of this 2 nd Line Engineer role will include: Providing 1st and 2nd line laptop and mobile device support across a variety of systems and services including M365. Provide 2nd line support for endpoint, identity, and security issues across Windows 11, iOS, and Android. Own the lifecycle of endpoint configuration via Intune, including Autopilot provisioning, device configuration and compliance policies, application packaging and deployment (Win32/MSI/LOB and Microsoft Store), update rings, feature update policies, and security management. Administer Microsoft Defender for Endpoint and Secureworks MDR, including alert triage, investigation, machine isolation, remediation actions, Manage identity and access in Microsoft Entra ID (Azure AD), including Conditional Access, MFA and identity governance for devices. Produce high-quality documentation and knowledge base articles for end users. Support endpoint-related change and release activities, perform pilot/validation testing, and coordinate out-of-hours work as required to minimise business disruption. The ideal candidate for this EUC Engineer role will be professional and customer focused. You will have gained proven experience in a 2nd line EUC or endpoint engineering role supporting enterprise environments, with demonstrable ownership of complex incidents and changes. Hands-on expertise with Microsoft Intune (Endpoint Manager) is essential. The salary on offer for this role is £45-£60,000 depending on experience.

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain four globally recognised certifications – Microsoft Azure Fundamentals, CompTIA Security+, CompTIA CySA+ and Forescout FSCA – along with over 100 hours of live, instructor-led online training. Everything is built around practical learning, so you’ll get real-world project work that prepares you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies to secure your first role. And if you don’t receive a job offer, we’ll refund 100% of your course fees. What you’ll get: • 4x industry-recognised certifications, • 100+ hours of live online training, • Real-world project work to add to your CV, • Job guarantee on completion – or we refund your course fees Course cost: £2,795. Or £232.91 per month. You don’t need previous technical experience – just strong communication skills, curiosity, and the motivation to learn. If you’re ready to move into a career that pays better, helps you grow faster, and can be done from anywhere, this is your next step. Interested to start your Cyber Security journey? Click below.

Our client, a well-established IT services provider, is seeking a 2nd Line Support Consultant to deliver responsive, high-quality onsite technical support. This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You’ll be a visible, knowledgeable presence onsite, ensuring users receive clear communication and effective solutions. Key Responsibilities: • Resolve escalated tickets from 1st Line support, • Troubleshoot Windows OS, Office 365 and connectivity issues, • Deploy and configure devices via Intune or imaging, • Package and deploy approved applications, • Provide Mac support across the estate, • Support video conferencing troubleshooting and escalate to 3rd parties where required, • Maintain accurate documentation and contribute to the knowledge base What We’re Looking For: • Strong Windows OS and M365 troubleshooting skills, • Experience with Intune and endpoint management, • Basic network troubleshooting capability, • Clear documentation and root cause analysis skills, • Confident communicator with a proactive, customer-focused mindset What’s On Offer: • Salary range is dependent on experience, • 35-hour working week (between 8am–7pm, Mon–Fri), • Fully onsite at customer premises, • 25 days holiday rising to 30, • Company bonus scheme, • Ongoing training and certification support This is an excellent opportunity for a strong 2nd Line Engineer who enjoys hands-on troubleshooting, onsite presence, and delivering dependable, high-quality support. Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork Recruitment is an Equal Opportunities Employer.

Floating Support Worker - Lewisham & Southwark Assignment will be until 1st week of April. Duties: · Oversee a case load of 20 low to high needs clients in private rented accommodation · Organising your week by booking appointments with each client · Writing up the monthly and weekly reports using clear written communication · Helping your clients with budgeting, advising around what they can afford and how to get the most out of their financial position · Help each client obtain and maintain their tenancy, reporting any damages, help each client keep on top of their financial responsibilities · Oversee and maintain a positive relationship between your client and their landlord · Support clients emotionally · Empower you clients and encourage them to take up hobbies, attend appointments and apply for work, education, or training · Encourage your client to engage with the community · Promote independence and teach life skills Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Leak Detection Technician Location: Covering all regions as required Job Type: Full-Time Salary: 30K We are recruiting for a Leak Detection Technician to join a growing leak detection business. This role is focused on providing the best solution to all leak detection instructions received by the Company in the most cost effective and profitable manner. The successful candidate will carry out moisture surveys where needed and support the growth of the Company’s business by keeping ahead of new technology and maintaining sound knowledge of current techniques and procedures. Responsibilities: • Carry out ad hoc projects as directed by the Leak Detection Manager, • Carry out leak detection jobs covering all regions as required, • Progressing outstanding estimates, • Arranging meetings with prospective customers, • Attending seminars and visits, • Ensuring IT system is completed correctly, in line with quality procedures, • Helping technicians with technical problems regarding leak detection and providing coaching where necessary, • Supporting turnover and profit together with the Leak Detection Manager, • Ensuring equipment is serviced correctly in line with quality procedures, • Managing purchasing requirements, • Attending meetings as directed by the Leak Detection Manager, • Liaising with customers, • Assisting with project design, • Development of new techniques together with the Leak Detection Manager, • Ensuring Company and quality procedures are adhered to by restoration technicians, • Carrying out moisture surveys and writing technical reports, • Calibration and repair work to all Leak Detection equipment, • Good general education, • GCSE English / Mathematics, • Knowledge of Company products and services, • Leak detection knowledge, • Technical knowledge (water damage restoration), • Moisture measurement, • Building knowledge, • Drying techniques, • Plumbing, • Thermography, • Building Investigation, • Technical skills – psychometrics, • Electrical, • Building / DIY skills, • Ability to deal with customers under stress, • Strong customer care skills, • Positive attitude, • Lateral thinker Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

2nd Line Network Engineer – Up to £45,000 – Hybrid (4 day working week, including weekends) – IT Managed Services FirmOverviewWe’re currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. We are seeking a skilled 2nd Line Network Engineer to join our dynamic team. In this role, you will provide advanced technical support to customers, resolving complex issues and ensuring the smooth operation of critical network systems. You will collaborate closely with 3rd Line resolver teams and follow established processes to maintain high service standards.Key Responsibilities • Investigate and resolve technical issues escalated from 1st Line support., • Perform diagnostics, log monitoring, and rule base auditing., • Manage device software upgrades, patches, and bug fixes., • Handle configuration backup/restore and network configuration changes., • Collaborate with 3rd Line teams and escalate to vendors when necessary., • Complete scheduled tasks and provide detailed handovers between shifts., • Support Service Desk and assist with onboarding new customers., • Maintain technical accreditations and proactively develop skills., • Participate in change management processes and shadowing activities.Requirements, • 3-5 years’ experience in a similar SLA-driven support role., • Proven ability to deliver projects and complex changes., • Strong knowledge of Cisco Switch/Router environments., • Experience with technologies such as: Fortinet, Checkpoint, Palo Alto, Cisco, Cisco Meraki, HP Aruba, F5, Azure and AWS, • Netscaler / F5 Load Balancers, • HP Switching, • Advanced Cisco knowledge (Wireless, SD-WAN, DNAC, ISE, ACI), • Security Clearance (SC) or ability to obtain, • Familiarity with ITIL best practicesShift Pattern:, • 4 shifts on (Friday to Monday, including weekends) – 8:00am to 6:00pm, • 3 days off (Tuesday to Thursday)Package:, • Salary: Up to £45,000, • Career Development Opportunities, • Benefits: Pension scheme, professional training, paid holiday2nd Line Network Engineer – Up to £45,000 – Hybrid (4 day working week, including weekends) – IT Managed Services Firm

Hours: 8:00am - 16:00pm/9:00am - 17:00pm/ Monday to Friday. *office based 5 days a week Salary: maximum £32,000 per annum + travel expense up to Zone 6 Location: London GlobaI IT company is looking for a IT Helpdesk Engineer. IT Helpdesk Engineer - Principal Accountabilities • Provide 1st and 2nd level troubleshooting and support via email, phone, remote access, ticket system and chat tool., • Manage cases using IT support ticket systems and ensure timely resolution., • Liaise with vendors until case closure., • Perform IT administration and implementation in Windows Server environments and MS365 portal., • Configure IT elements for day-to-day service delivery., • Prepare and kit PCs, mobile devices, and peripherals., • Install software on PCs and mobile devices., • Conduct proof-of-concept and acceptance testing., • Assist with pre-sales and post-sales activities related to helpdesk proposals., • Plan and design enterprise IT environments., • Manage project and service delivery schedules., • Attend customer meetings and maintain strong relationships., • Ensure secure operations and maintain a tidy environment., • Document implementation and modifications., • Prepare detailed reports for customers and management as required., • Provide temporary or long-term onsite support when necessary., • Occasional international travel and early shift coverage or out-of-hours support may be required., • Proven customer service experience., • Maintains strong self-discipline and time management skills to ensure a punctual 8:00 a.m. start time in both office and home., • Familiarity with PC hardware and mobile devices., • Strong knowledge of Microsoft Active Directory and MS365 administration., • Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software., • Certifications in PC, server, network, and ITIL are advantageous., • Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls).Business-level written and verbal communication skills in English., • Written and verbal communication skills in Japanese is an advantage., • Strong documentation skills (meeting minutes, work procedures, reports).Excellent time management, reliability, and customer-focused mindset., • Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). MS PL-400 certification preferred. Please follow us on Linkedin: company/people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Graduate 1st & 2nd Line Support Hybrid 1-2 Days in Office (3 Days During Training) £25,000 - £28,000Permanent, Full Time 8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week) Near Liverpool Street Station City of London Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector! Why work for this company? • Full Benefits List outlined in your contract., • 20 Days Annual Leave that increases each year., • Additional Birthday Off to celebrate your special day!, • Overtime Pay for those extra hours put in., • A supportive work environment with a focus on Work-Life Balance & Flexibility., • Opportunities for Career Growth & Progression within the company., • Answering user calls and emails, providing timely and effective technical support., • Collaborating with other teams to identify and resolve recurring issues., • Testing and troubleshooting user-reported problems and communicating findings to internal teams., • Assisting with onboarding and rollouts of new products., • Monitoring and managing outstanding support tickets, providing updates as necessary., • Maintaining accurate records of support requests and resolutions in our ticketing system., • Familiarity with Microsoft Office Suite., • Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus., • A structured and methodical approach to tasks with strong attention to detail., • Flexibility in working hours, with a willingness to provide out-of-hours support when required., • Excellent communication and interpersonal skills, with the ability to articulate technical information clearly. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This role provides hands-on end user support within a London office while assisting remote users across international locations. You will manage helpdesk activity, deliver AV and meeting room support, deploy hardware and mobile devices, and ensure reliable day-to-day IT operations in a fast-paced, professional environment. Client Details This opportunity is with a well-established organisation within the financial services industry. Description • Provide 1st/2nd and AV/IT support to resolve technical issues efficiently., • Provide end user support for onsite and remote staff, • Operate and manage the helpdesk ticketing system through to resolution, • Deliver IT and AV support for high-profile meetings and clients, • Deploy and administer hardware, software, and mobile devices (iPhone/iPad), • Manage mobile inventory and billing records, • Support joiners and leavers processes, • Set up monitors, workstations, cabling, patching and telephony, • Conduct weekly maintenance of meeting rooms, equipment rooms and IT storage, • Contribute to ad hoc IT projects and BAU support A successful IT Support professional should have: • Minimum 5 years' experience in an IT support environment, • Strong Microsoft Office skills (Word formatting, Excel formulas, data visualisation), • Understanding of data protection and information security principles, • Experience with Active Directory, SCCM, ServiceNow, • Strong knowledge of Microsoft Outlook, Apple iOS, and PC deployment processes, • Basic networking knowledge (cabling, patching, wireless), • Excellent communication and stakeholder support skills, • Strong problem-solving and root cause analysis ability, • Competitive daily rate of £200 - £225 a day inside IR35., • Opportunity to work in the financial services industry., • Experience within a reputable organisation in London.

Application Support Analyst I'm currently partnering with a leading international broadcast media organisation to appoint an Application Support Analyst to join their Technology team on a permanent basis. 3 Days a week on-site in West London is required This role will act as the primary technical contact for a suite of business-critical, largely SaaS-based applications supporting content scheduling, data, reporting and commercial operations. Based in London (hybrid, 3 days onsite), you'll play a key role in maintaining system stability and performance. Key responsibilities: * Provide 1st/2nd line application support, triaging and resolving incidents * Investigate system integrations, APIs and data workflows * Coordinate fixes, upgrades and testing with internal teams and vendors * Configure user roles, permissions and application settings * Support releases, patches, UAT and functional testing * Monitor application health and performance using observability tools * Produce documentation, user guides and training materials Requirements: * 1-3+ years' experience in application or systems support * Strong troubleshooting and analytical capability * Experience with ticketing tools and SaaS platforms * Understanding of integrations and data flows * Excellent stakeholder communication skills * Media or broadcast systems exposure advantageous - It would be great if the candidate has experience supporting MediaGeniX Whats'On, Snowflake, Microsoft Power Tools and Qlik / media supply chains and tools like SDVI Rally If you're looking to join a collaborative, creative environment supporting high-profile media brands, I'd be pleased to discuss further. Diversity, equity, and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.

Position: Desktop Support Engineer Location: Remote Salary: £30,000 depends on the experience Due to the organic business growth in recent years for one of our key client, they are looking to recruit a Desktop Support Engineer for their London office. The Role & Responsibilities: Supporting, configuring and deploying Windows 7/10 Supporting Microsoft Office 2013 Proactively working to improve internal processes Pro-actively identifying potential problems and issues on customer sites Identification of potential opportunities to replace or implement new solutions Key Skills and Experience Very good English communication skills. Great customer service skills. 1st, 2nd & 3rd line IT helpdesk support. Strong knowledge of the Microsoft Office suite. Self-motivated, well organised. Good IP networking skills. Troubleshoot, diagnose and resolve Windows system and software related issues. Printer setup, management and driver configurations. This is a job for an experienced IT professional with great customer service skills. If you are looking to get into IT this is not the job for you.

1st Line IT Support Engineer Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday–Friday, 08:30–17:30Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations. You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities • Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs, • Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary, • Support service desk processes including Joiners, Movers, and Leavers, • Deliver excellent customer service to all users across the organisation, • Identify opportunities to enhance IT services, tools, and internal processes, • Drive improvements to user experience and service desk performance, • Assist the wider service desk team with troubleshooting, analysis, and issue resolution, • Support end-user training on key platforms and technologies, • Maintain accurate stock levels and asset inventories, • Share updates with the wider team on changes, maintenance, known issues, and new services Essential Skills & Experience • Experience supporting end users within an IT environment, • Azure and on-prem Active Directory administration, • Windows 10/11 operating system support, • Microsoft 365 / Office 365 user administration, • Understanding of LAN/WAN networking, TCP/IP, DNS, VPN, • Experience using an incident/request helpdesk management system, • Hardware and software asset management, • Strong troubleshooting and problem-solving skills, • Right to work in the UK

IT Support Analyst Banking / Financial ServicesLondon (Hybrid – 3 days in office)Up to £45,000 + Bonus + Benefits A well-established London-based bank is seeking an IT Systems Engineer to join its close-knit internal technology team. This is an excellent opportunity for a hands-on IT professional who enjoys working across infrastructure, support, and projects . You’ll play a key role in maintaining and improving core systems while providing high-quality internal support. The Role * Delivering 1st, 2nd and some 3rd line support across infrastructure and systems * Supporting core banking and business applications * Monitoring network performance and troubleshooting issues * Managing backups and restores * Supporting network and system upgrades * Contributing to IT projects and continuous improvement initiatives * Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: * Strong experience in desktop and end-user support * Solid knowledge of Active Directory, Domain Controllers and Group Policy * Experience supporting business or financial applications * Strong Microsoft Office / M365 support skills * Windows Server administration experience * Exposure to cyber security principles, endpoint protection, and security policy implementation

1st Line Support Analyst (Applications & Networks) £30,000–£35,000 per annumLocation: Central LondonIn Office 5 days per weekShift Pattern: Starting with 1 month of 8:00am–16:30 & then you will go onto a shift pattern which is either earlier or later starts (Mon–Fri) Are you a proactive, customer-focused IT support professional looking to build your career in a fast-paced environment? We’re looking for a 1st Line Support Analyst with strengths across business applications and network connectivity to join my client's growing team. You’ll be the first point of contact for technical issues, ensuring our users receive efficient, friendly, and effective support to keep our operations running smoothly. Key Responsibilities User Support • Provide first-line support via phone, email, and ticketing systems., • Troubleshoot login issues, performance failures, and configuration queries., • Diagnose Wi-Fi, VPN, and LAN connectivity issues., • Log, categorise, prioritise, and track all incidents and service requests., • Monitor system alerts, dashboards, and network tools to spot early issues., • Maintain internal knowledge bases, FAQs, and troubleshooting guides., • Knowledge of Windows OS and core networking (TCP/IP, DNS, DHCP)., • Understanding of VPN principles, Wi-Fi troubleshooting, and connectivity basics., • Experience supporting enterprise applications, authentication, and access issues., • Familiarity with ticketing tools such as ServiceNow, Jira, or Freshservice., • Excellent communication skills—able to translate technical concepts for non-technical users., • Strong analytical skills with a structured approach to problem solving., • Customer-focused attitude, with patience and professionalism., • Exposure to Active Directory or Azure AD., • Basic understanding of ITIL processes., • Experience with remote support tools., • Proactive, curious, and eager to learn, • Calm under pressure, • Detail-driven with strong documentation habits, • Collaborative, but able to work independently when required

Robert Half are supporting a London based financial services organisation with their search for a 2nd Line Support Engineer to join the team on a permanent basis. This role is ideal for someone with strong end user computing experience, excellent troubleshooting skills, and a solid understanding of modern endpoint security and device management. Role The 2nd Line Support Engineer will be responsible for the support, stability, and security of end user devices across Windows, iOS, and Android. You will manage incoming support requests via email, phone, and internal ticketing systems, ensuring timely escalation and resolution. Key duties include: • Providing 1st and 2nd line support across laptops, mobile devices, and M365 services., • Working closely with site-based IT contacts, offering guidance, training, and ensuring consistent support standards., • Creating and maintaining support documentation to enhance the user experience., • Developing your technical skill set with clear progression opportunities into more advanced engineering responsibilities., • Supporting occasional out of hours work when required., • Assisting the wider Technology and Information teams with operational and project based tasks. The successful candidate will have a proven background supporting complex environments, managing endpoint and identity issues. You will be confident supporting users at all levels, including senior stakeholders, and capable of taking ownership of incidents through to resolution. You should have strong experience with: • Microsoft Intune (Endpoint Manager), • Windows 11, • Microsoft Defender for Endpoint, • Entra ID (Azure AD), Conditional Access & MFA, • PowerShell scripting, • Device compliance, security baselines, and vulnerability remediation, • Meraki networking, • Egnyte governance and collaboration tools

About the role:Working with the Head of ICT and as part of a small, collaborative team, your primary responsibility is to support the delivery of the organisation's ICT support services. This role is predominantly 1st and 2nd line support, working hands-on and hands-off. It also includes desktop support, server support and general infrastructure. Project work from time to time might include server upgrades, cloud-based digital transformation, WIFI, router and switch upgrades. Person Requirements:We are seeking a versatile individual with a proactive, can-do attitude who is willing to step in wherever needed, working in-line with client values and standards both in and outside of work. Strong interpersonal skills are essential, as you will be engaging with various teams across the client, our IT partners, our members and other stakeholders. You will be flexible with a willingness to work out of hours to support the IT requirements of the organisation. You will also have a strong desire to learn new technologies and develop an in-depth understanding of the client's environment, which is essential. Key responsibilities: Implement and maintain IT infrastructure, including servers, storage, networks, and cloud services. Strong analytical and troubleshooting abilities, with a methodical approach to resolving complex issues. Ensure the availability, performance, and security of the IT infrastructure. Oversee/lead infrastructure projects from planning to execution, ensuring timely delivery and adherence to best practices, both in-house and with our MSP. Monitor and manage system performance, identifying and resolving issues proactively. Collaborate with other MSP IT teams to support business operations and projects. Develop and maintain infrastructure documentation, including diagrams and procedures. Implement and manage backup and disaster recovery solutions. Stay up to date with the latest industry trends and technologies, recommending improvements and innovations. Provide technical guidance and mentorship to junior team members. Active Directory, GPO, Azure administration, O365, VMware. Server administration - MS Server 2019/2022. Linux administration, security patching, performance tuning and package management. Azure Cloud migration, maintain and implement. Microsoft 365 and Azure administration. Vulnerability management and mitigation. Virtualisation - VMWare. 2nd/3rd line support. Onboard/Offboard joiners. Maintain high levels of customer service and communication throughout the support process.* Perform other duties as required. This list is not exhaustive. You will be working closely with our IT partners to deliver a variety of support services across the organisation, whereby you will be overseeing aspects of service delivery or projects. Required Education/Experience/Qualifications: Degree in Information Technology, Computer Science, or a related field. Minimum of 4 years' proven experience as an IT Support Engineer or in a similar role. Strong knowledge of Windows server and Linux Enterprise operating systems. Expertise in networking, virtualization, and cloud technologies (Azure). Proficiency in infrastructure automation and scripting (e.g., PowerShell). Excellent problem-solving and communication skills. Ability to work independently and as part of a team, collaborating with colleagues across the business. Relevant certifications - Cisco CCNA/CCNP, Microsoft Certified: Azure Security Engineer Associate.

We are looking for an 1st line support person office based near wembely this is 5 days in the office You must have some experince or it graduate Please email me only with your latest cv and I will get back to you Job Title: 1st Line IT Support Engineer Hours of work Key Information (Essential) Monday to Friday, 08:30 - 17:30 • Salary is minimum wage, • Must have a basic understanding of Windows 10 and 11, • Must have the right to work in the UK, • Support with fulfilment of Service Requests, Incidents, Monitoring and completion of daily tasks within Service Level Agreements, • Manage incident and service desk tickets through to resolution including knowing when to escalate to 2nd/3rd Line, • Management of Service Desk processes such as Joiners, Movers, Leavers, etc, • Ensure that the Service Desk delivers excellent Customer Service, • Identify and implement improvements to IT services, tools and processes administered and supported by Service Desk, • Improve end user experience of technology within the group and drive initiatives to improve SLA performance of Service Desk deliverables, • Support the Service Desk team by providing guidance on analysis, troubleshooting and problem solving to help expedite resolution when escalating issues, • Encourage and facilitate training of users on platforms, technology and IT strategy for delivering excellent communication and understanding to staff members, • Maintain stock levels and asset inventory of equipment to ensure enough capacity to deal with typical end user problems in a timely fashion., • Provide the team with feedback information regarding changes, maintenance, known problems and new services, to help coordinate team resources Experience and Technical Qualifications • Supporting end users in IT environments, • Azure and On-prem Active Directory administration, • Windows 10/11 OS support, • Understanding of LAN/WAN networking, TCP/IP, DNS, VPN, • Experience using an incident/request helpdesk management system, • Maintaining software and hardware asset management, • Fault diagnosis and troubleshooting for user hardware/software, • Must have a basic understanding of Windows 10 and 11, • Must have the right to work in the UK, • IT graduate or professional already working in IT with a clear IT background, • SharePoint Online, • Mobile Device Management (MaaS360 / Intune) Qualifications and Certifications • IT degree, diploma, or equivalent, • Extensive experience delivering IT support services to a diverse organisation

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service Desk Team leader provides leadership and mentoring to the Service Desk Team and will drive a culture of continual process improvement within the Service Desk team and the wider IT Team. What You'll Do ·Provide Day-to-day management of the Service Desk function for a subset of customers ·Drive the meeting of customer SLAs and an exceptional customer service, ·Ensure tickets are logged accurately and call queues are managed efficiently, ·Discover and diagnose customer issues effectively ·Undertake a weekly review of team call queues ·Lead and attend weekly Service Desk meetings to highlight performance, introduce staff and new clients/services. Use the forum for other BAU activities ·Performance manage 1st and 2nd line support technicians including staff appraisals, objective setting and 1:1 reviews. ·Ensure all staff have appropriate training and develop personal development plans to meet future requirements ·Manage the Service Desk rota alongside fellow SDMs and Team Leaders for early, late and weekend shifts ·Drive the continuous improvement of service through Incident Management, Change Management, Problem Management, Information Security and Knowledgebase practices ·Own the escalation of incidents (P1’s & P2’s) whilst expediting issues to the relevant teams What You'll Need ·Strong background in IT support, with hands-on experience ideally in a fast-paced or customer-focused environment ·Experience of leading other Service Desk Analysts ·Solid understanding of ITIL principles, with practical experience across incident, problem, and change management processes ·Demonstrated ability to take full ownership of stakeholder relationships and manage projects through to completion with confidence and accountability ·Proactive approach to customer service, with a genuine drive to exceed expectations and deliver timely, effective support ·Highly organised, with the ability to juggle multiple priorities, work independently, and maintain control in dynamic situations ·A team motivator – brings positivity and energy to those around them, helping to foster a high-performance culture ·Creative and analytical thinker with a solutions-focused mindset, always looking for better ways of doing things ·Excellent verbal and written communication skills, with strong attention to tone, clarity, and detail ·Calm, professional and composed under pressure – leads by example and instils confidence in others What You'll Love Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays. Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers. Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge. Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year. Team Spirit: Join a friendly team and engage in various social events organised throughout the year.

1st Line Support Hybrid 1-2 Days in Office (3 Days During Training) £25,000 - £30,000Permanent, Full Time 8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week) Near Liverpool Street Station City of London Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector! Why work for this company? • Full Benefits List outlined in your contract., • 20 Days Annual Leave that increases each year., • Additional Birthday Off to celebrate your special day!, • Overtime Pay for those extra hours put in., • A supportive work environment with a focus on Work-Life Balance & Flexibility., • Opportunities for Career Growth & Progression within the company., • Answering user calls and emails, providing timely and effective technical support., • Collaborating with other teams to identify and resolve recurring issues., • Testing and troubleshooting user-reported problems and communicating findings to internal teams., • Assisting with onboarding and rollouts of new products., • Monitoring and managing outstanding support tickets, providing updates as necessary., • Maintaining accurate records of support requests and resolutions in our ticketing system., • Familiarity with Microsoft Office Suite., • Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus., • A structured and methodical approach to tasks with strong attention to detail., • Flexibility in working hours, with a willingness to provide out-of-hours support when required., • Excellent communication and interpersonal skills, with the ability to articulate technical information clearly. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Are you looking for a company that will encourage you to grow and improve? About the company A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative , Responsibilities • 1-2 years of User Desktop Support experience - i.e. solid desktop support skills., • Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues., • Microsoft Office - resolving customer issues on all versions., • Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues)., • Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions., • Smartphone email support (e.g. mailbox setup and synchronisation issues)., • A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user., • At least 1- 2 year exp in support role, • Previous exp in MSP, • Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus., • Bi-annual performance review with management to focus career progression., • Pension., • Remuneration of all work expenses., • Microsoft training plan - study material, study leave and exam costs provided. Bonus of £500 for every exam passed towards certification., • Regular opportunities for overtime., • Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service.

Dynamics 365/ CRM Support Analyst Job Description Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements. This brilliant role offers a great company culture/ work environment, as well as fantastic career growth prospects/ internal progression. The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter. My client is seeking a candidate who will work on a hybrid basis - a minimum of 2 day per week from modern Central London offices, and remainder home working. Role & Responsibilities • 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CE, • Assisting in project related tasks such as requirement gathering/ analysis, testing, training users, • System customisation & Power Platform configuration tasks, • Proven experience supporting Dynamics CRM/ D365 CE systems, • Ability to technically support Dynamics 365 CE/ CRM (1st/ 2nd line), • Broad modular/ industry exposure - ideally sales, marketing, • Exposure to Power BI/ Power Platform customisation (preferable, not essential), • Data management experience (preferable, not essential), • A competitive base salary up to £46,500, • Attractive company benefits package

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for several Service Desk Analysts to join our teams. This role will see you working with some of our leading customers providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll Do • Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues., • Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s., • Maintaining good customer relations, including visiting sites within the greater London area., • Managing user accounts within Office365 and allocating licenses., • Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed., • Using remote tools such as MDM, Remote control & Chat to resolve user requests., • Deploying PC’s through Windows Autopilot and Intune., • Setting up and configuring Windows based PCs and laptops. What You'll Need You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: - • IT support experience at a 1st line level, • Knowledge of ITIL, incident, problem and change management., • Experience taking responsibility and ownership of stakeholders and projects, • A desire to provide excellent, proactive, customer service, • Well organised, able to multitask and work autonomously, • Positive and energetic, • Happy to work a variety of shifts including weekends

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

2nd Line IT Helpdesk Support Engineer, based Waltham Abbey (Hybrid role). Salary £28-32k p.a. + many benefits.An exciting time to join an award-winning business in a phase of growth, in an impactful team to provide advanced technical support and act as the escalation point for complex incidents and service requests across the organisation, as well as mentoring the 1st line team to improve overall service quality.– It’s a great time to embark on your IT career with Jollyes! The BenefitsAt Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most. • Competitive salary of £28-32k p.a. (depending on experience), • iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits., • Retail Trust membership – counselling, wellbeing and financial support for the retail industry, • Colleague ‘Treats’– numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips, • Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)., • 30% off Jollyes branded products(and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too., • Additional paid leave for your wedding, new pet coming home and your birthday off!, • Enhanced maternity / paternity leave The Role – 2nd Line IT Helpdesk Support Engineer This role sits within our IT team providing advanced technical support and act as the escalation point for complex incidents and service requests across the organisation. The role ensures the stability, reliability, and performance of core IT systems by diagnosing and resolving technical issues that go beyond 1st Line capabilities. This includes supporting critical business applications, maintaining system access and security, and delivering expert troubleshooting to minimise downtime for colleagues across all sites. A full job description is available on request, but to summarise your key responsibilities: • Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business-critical applications., • Troubleshoot escalated issues, diagnose root causes, and drive long-term fixes while working closely with an MSP when required., • Manage incidents and service requests within SLA, providing clear updates and ensuring high-quality documentation., • Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments., • Maintain and support retail systems and specialised software used across the business., • Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings., • Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations. We’re looking for someone who has a customer-focused, proactive, and professional approach with excellent communication skills. You’ll also have accurate attention to detail and a commitment to delivering high-quality service. Collaborative team player with a desire to learn and grow technically and share our core values of being Wise, Focused, Genuine, Eager, Together To be successful in this role, you’ll need the following skills and experience:Essential • Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability., • Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint., • Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi-Fi, VPN)., • Experience supporting retail or multi-site environments., • Exposure to MDM tools, CRM platforms (e.g., Zoho), and retail systems (Lightspeed, Adyen, Torex, Imagesound)., • Familiarity with Azure AD/cloud security, ITSM/ITIL processes, imaging and deployment tools, and Ubiquiti networking., • Understanding of cybersecurity principles and previous collaboration with MSPs. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply: If you’re looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today! Respectfully no agencies please

IT Service Desk Analyst Location: Epsom Working Hours: Shift work between 7am - 6pm, with 1 in 4/5 weekends Benefits: Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities and more! We're looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You'll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners. Strong communication and a customer focused approach are key in the role / team, as you'll be helping colleagues of varying technical experience resolve issues efficiently and confidently. What We're Looking For: • Experience in both 1st and 2nd line support, • Enjoy helping customers and solving technical issues, • Team player joining an existing team of four, • Confidence in supporting 330+ permanent employees and over 200 outsourced staff, • Log, prioritise, and resolve technical issues, • Deliver excellent customer service across channels, • Escalate and manage major incidents, • Support change, problem management, and projects, • 5+ years IT Service Desk experience, • Strong Windows 11, Office 365, Active Directory, SCCM, and ITSM skills, • Financial services experience, • Vulnerability management tools (e.g., Qualys) Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Our client, a leading and world-renowned US Law Firm is seeking an IT Support Engineer to join their internal IT team, where you will be providing a high level of technical support to internal users within the London office. Due to an exciting phase of growth our client is looking to add an IT Support Engineer to their team. The ideal candidate will have a minimum of 1 years’ experience in a similar IT support role, from any sector, where you are used to acting as the first point of contact for technical issues and user support, providing a high level of 1st Line support across the business. This is the ideal opportunity for someone with a keen interest in IT, with a minimum of 1 years’ commercial experience providing a high level of 1st Line support within a professional, fast-paced environment, looking to progress your career into a world-renowned firm. Key Responsibilities: • Provide a high-level of support for iPhones and iPads, • Meeting room setup including hybrid meetings using both Teams and Zoom, • Log and manage support calls, • Be proactive in resolving technical faults, escalating where necessary, • Supporting with physical office moves, PC reimaging, replacing hardware issues and setting up temporary equipment for staff, • A minimum of 1 years’ experience in a similar Technical Support position where you have provided 1st line help desk support to a range of users, • Windows Server, Windows 11, O365, iManage, Exchange, Outlook experience all advantages, • Experience in providing iOS and Android support, • Excellent communicator, confident liaising with colleagues all levels You will be providing a high level of technical support to users within the office whilst working on a combination of both day-to-day support tasks and project work. CVs are being reviewed, so please apply now for immediate consideration.

Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company’s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities • Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices., • Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments., • Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership., • Drive solution design, IT operations, and network security in an enterprise-level setting., • Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment., • Work within a customer-facing role, ensuring IT systems align with business needs., • Participate in infrastructure transformation initiatives, aligning with enterprise-level standards., • Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements • Proven experience in senior infrastructure and security engineering roles., • Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment., • Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus)., • Experience in solution architecture, IT operations, and infrastructure design., • Practical experience in cybersecurity, system design, and infrastructure architecture., • Capable of rolling up sleeves and leading projects from conception to implementation., • A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we’d love to hear from you!

Join a rewarding not-for-profit organisation as a 1st / 2nd Line Engineer, supporting technology operations and ensuring seamless IT service delivery. This permanent role is based in London and offers an opportunity to make a positive impact while utilising your technical skills. Client Details This not-for-profit organisation operates within the London area and is recognised for its contributions to its industry. As a medium-sized organisation, they are focused on leveraging technology to enhance their operations and services. Description • Provide first and second-line technical support to staff and stakeholders., • Diagnose and resolve IT issues, ensuring minimal downtime and disruption., • Assist with the installation, maintenance, and troubleshooting of hardware and software., • Collaborate with the wider technology team to deliver IT projects effectively., • Maintain accurate documentation of IT systems and processes., • Monitor and manage system performance, addressing potential issues proactively., • Support the implementation of IT policies and procedures. A successful 1st / 2nd Line Engineer should have: • Proven experience in a similar IT support role within the technology field., • A strong understanding of hardware, software, and networking concepts., • Excellent problem-solving and troubleshooting skills., • The ability to prioritise tasks and work under pressure effectively., • Relevant IT certifications or technical qualifications (preferred)., • Competitive salary ranging from £31,050 to £37,950 per annum., • Comprehensive benefits package (details to be confirmed)., • Permanent position within a respected not-for-profit organisation in London., • Opportunities to enhance your skills and grow within the technology sector.

IT Support Engineer (Global Law Firm) £30,000 - £35,000 + Company Benefits + Training + Progression + Hybrid + Company Bonus Central London, Hybrid Are you an IT Support Engineer looking to join a global company that offers training and progression opportunities, along with hybrid working after probation to support a better work-life balance? This leading international law firm, with more than 900 lawyers across nine offices in four Continents, advises global corporations, financial institutions, private equity sponsors, investment funds and governments on complex corporate transactions, high-stakes litigation and regulatory matters. Renowned for its strength in private equity, asset management, financial services, healthcare, energy, infrastructure and technology, the firm delivers strategic, commercially focused legal solutions built on decades of cross-border expertise and a reputation for excellence, discretion and client partnership worldwide. In this role, you will provide 1st and 2nd line IT support to the London office, resolving issues efficiently and professionally. You will manage support tickets, deliver remote mobile device support, administer RSA access, and maintain laptops and core systems within a Windows and Microsoft 365 environment. You will act as a key point of contact for technology support, assisting with meeting room setup, hardware deployment and office moves to ensure the smooth running of IT services. This role would suit an IT Support engineer looking to work for a large corporate company with excellent company benefits. The Role: • Provide 1st/2nd line IT support, • Log and manage helpdesk tickets, • Deliver remote support for iPhones and iPads, • Administer RSA and remote access, • Previous IT support experience Keywords: Windows 11, Microsoft 365, Office 365, Active Directory, RSA, Remote Access, iPhone Support, iPad Support, Mobile Device Management, Citrix, Exchange, Outlook, Ticketing System, Technical Support, Desktop Support, Hardware Deployment, PC Reimaging, Hybrid Meetings, Teams, Zoom, Professional Services, Global Firm, Service Desk, ITIL, User Support, Onsite Support If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

MAC 2nd Line Support London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: • Provide 2nd line Mac support, • Troubleshoot and resolve Mac issues, • Deliver outstanding customer service through your technical expertise, • Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta, • Escalate complex issues to 3rd line support where required, • Maintain accurate documentation of incidents, fixes and processes, • Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: • Strong hands-on experience supporting Mac devices and MacOS environments, • Proven 1st/2nd line Mac experience is essential, • Experience with Addigy, Jamf, JumpCloud or Okta, • Excellent problem-solving skills, • Understanding of networking fundamentals, • Strong communication and customer service skills, • Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we’d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.

Company description: ClearCourse Job description: 2nd Line Technical Support Analyst – Payments Location: London (Hybrid) Permanent Do you enjoy solving complex technical problems? Do you want to work at the heart of a fast-growing payments platform supporting thousands of live merchants? ClearAccept (part of ClearCourse) is looking for a hands-on 2nd Line Technical Support Analyst to help power our next stage of growth. About ClearAccept & ClearCourse ClearAccept is ClearCourse’s integrated payments platform, supporting multi-channel payment solutions across POS, EPOS integrations and eCommerce. ClearCourse is a leading SaaS group with 45+ technology brands, building innovative software and payments solutions for UK and international markets. We’re scaling fast — and payments sits at the core of everything we do. The Role You’ll sit within the Operations team providing 2nd line support for live merchant environments, resolving complex issues escalated from 1st line and ensuring payment services remain stable, secure and high-performing. You’ll: • Own escalated Jira tickets from 1st line support, • Troubleshoot POS terminals, integrations and merchant environments, • Support merchant onboarding and offboarding, • Monitor production logs and alerts, identifying root causes, • Assist with testing new features before release, • Support terminal deployment, configuration and TMS, • Feed insights back into Product and IT for continuous improvement, • Help shape training guides, FAQs and support materials What You’ll Bring • Knowledge of POS, EPOS and eCommerce payment solutions, • Strong customer-focused problem-solving mindset, • Ability to manage a varied and fast-moving workload, • Excellent written and verbal communication skills, • Advanced Excel skills, • Experience in card payments or merchant services (desirable), • Competitive salary + benefits, • 25 days holiday + your birthday off, • Private medical insurance (Bupa) & health cash plan, • Life assurance & income protection, • Enhanced parental leave & family wellbeing support, • Perkbox discounts & perks, • Generous pension contributions

Broster Buchanan are partnered with a growing business in the domestic heating and energy industry who are looking for a 1st/2nd line Application Support Analyst to join their IT team in Romford. The role offers genuine progression with hands on development, funded training, and new opportunities as the business continues to grow. The role offers a salary of £35k - £40k and will be based onsite in Romford, with an occasional need to travel to other sites with expenses covered, and an occasional need to work weekends, which will be paid as overtime. This is mainly an office based role, but there is flexibility to work from home where needed.Key Responsibilities: • Provide 1st and 2nd line technical support for software, operating systems, and hardware., • Apply structured troubleshooting methodologies, diagnostic tools, and root-cause analysis to resolve issues efficiently., • Use help-desk or ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs)., • Escalate issues appropriately and follow established incident management and escalation procedures., • Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities., • Create, update, and maintain high-quality support documentation, knowledge base articles, and troubleshooting guides., • Deliver in-person or virtual training sessions (via Teams) to new and existing users, with a focus on business processes, system navigation, and best practices., • Support in-house contract operations for contractors working within the sector, ensuring systems and processes operate smoothly., • Work closely with product development, engineering, and customer success teams to diagnose complex issues, share insights, and support product improvements., • Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance., • Utilise help desk, ticketing, and case management tools to manage support workload., • Support configuration, updates, and usage queries relating to internal platforms and operational systems.Requirements:, • Strong understanding of software, operating systems, and technical troubleshooting processes for 1st and 2nd line issues, • Experience working with ticketing systems, help-desk tools, or incident management platforms., • Proven ability to create and maintain technical documentation or knowledge bases., • Experience delivering user training, both in person and online., • Excellent communication skills, with the ability to explain technical concepts in a clear, user-friendly way., • Ability to multitask, prioritise, and adapt to changing deadlines in a fast-paced environment., • Full UK Driving Licence and own transport, • Experience supporting contractors or operational teams within a similar industry (domestic heating/energy etc) would be highly beneficial, • Familiarity with CRM platforms or workflow management software would be beneficial

An established EdTech company in West London is expanding its technical support team and looking for an IT Support Engineer who enjoys variety, autonomy, and real face-to-face problem-solving. This is a role for someone who thrives on helping users, keeping systems running smoothly, and representing a trusted brand on client sites across the region. What You’ll Be Doing • Providing 1st/2nd line support to schools and education clients, • Working one week remotely, followed by one week visiting client sites across Berkshire, Buckinghamshire, and London, • Troubleshooting hardware, software, networking, and classroom technologies, • Installing, configuring, and maintaining devices and systems, • Building strong relationships with school staff and acting as a trusted technical advisor, • Escalating complex issues where needed and contributing to continuous service improvement What We’re Looking For • Experience in IT support (1st/2nd line) within MSP, education, or similar environments, • Confident troubleshooting Windows, O365, networks, and common classroom technologies, • Strong communication skills and a calm, solution-focused approach, • Ability to work independently while representing the company professionally on client sites, • Full UK driving licence and willingness to travel across Berks, Bucks, and London What’s On Offer • Competitive salary based on experience, • Mileage and travel expenses covered, • Training and development within a growing EdTech environment, • Supportive team culture with plenty of autonomy, • A role that genuinely mixes remote flexibility with hands-on technical work

A growing Managed Service Provider based in Uxbridge is looking for a proactive and customer-focused 1st/2nd Line Support Engineer to join their team. You’ll be supporting a range of local SMEs, providing both remote and on-site technical assistance across the Uxbridge area and surrounding West London region. This is an ideal role for someone who enjoys variety, problem-solving, and building strong relationships with end-users. The Role • Deliver 1st and 2nd line support across Windows, O365, networking, and common business applications, • Provide a mix of remote helpdesk support and on-site visits to local clients, • Troubleshoot hardware, software, connectivity, and user issues, • Assist with installations, upgrades, and small project work, • Escalate complex issues where necessary while maintaining ownership of tickets, • Represent the MSP professionally and build trust with client teams What You’ll Bring • Experience in an MSP or multi-client support environment, • Strong troubleshooting skills across Windows OS, Office 365, basic networking, and common business tools, • Confident communicator with a friendly, solution-driven approach, • Ability to work independently and manage your own workload, • A full UK driving licence (local travel required) What’s On Offer • Competitive salary depending on experience, • Mileage and expenses covered for client visits, • Ongoing training and certification support, • A friendly, supportive team with real progression opportunities, • A varied role where no two days look the same

IBMi Service Desk Up to £40,000pa + Bonus Hybrid working into Watford We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors including Finance, Manufacturing, and Retail, ensuring high availability and optimal performance of critical infrastructure. Key Responsibilities * Provide 1st and 2nd line remote support for IBM i / Power Systems environments * Monitor and manage enterprise systems, backups, HA and DR processes * Investigate and resolve incidents through to completion * Perform patching, upgrades, and technical consultancy as required * Maintain accurate documentation and ticketing records * Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience * Minimum 4 years’ experience in a senior Service Desk or Operations role * Strong IBM i (Power i) expertise in enterprise environments * Experience with IBM i OS, BRMS, work & performance management * Knowledge of SQL, CL, SSL, key management, virtualisation and HA solutions (e.g. Mimix) * Familiarity with monitoring and ticketing tools (e.g. Jira) * Excellent problem-solving, communication, and documentation skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Support Worker – Supported Accommodation Temporary – Full Time 37.5 hours per week £12.80 per hour Start Date - 1st April 2026 Recruiting on behalf of a leading charitable provider P4 Recruitment is delighted to be supporting a respected charity in hiring Support Workers for a vibrant, 24-hour supported living service. This specialist accommodation-based setting supports adults aged 18–65 who are living with mental health needs, providing tailored, person-centred assistance that promotes wellbeing, recovery, and independence. The Role As a Support Worker, you’ll play an essential part in helping individuals maintain good mental health, develop independent living skills, and thrive within their community. You’ll work collaboratively with mental health professionals and partner agencies to ensure each person receives consistent, holistic support. Key Responsibilities • Support individuals to maintain wellbeing and achieve recovery-focused goals through culturally appropriate, person-led support, • Assist service users in sustaining their tenancies and preventing accommodation breakdown, • Work in partnership with mental health professionals and external agencies, • Maintain a safe, inclusive environment aligned with the Equality Act 2010, • Promote independence, encouraging individuals to live as independently as possible, • Support with domestic tasks where needed, • Maintain accurate digital records and reports Skills, Knowledge & Experience Essential: • Experience supporting vulnerable individuals (paid, voluntary, or personal/life experience), • GCSE / Level 2 English (or equivalent), • Basic IT skills, including email and word processing, • Non-judgemental, empathetic, and able to build trust with service users, • Ability to maintain professional boundaries and create a safe environment, • Problem-solving skills related to areas such as benefits, education, and relationships, • Willingness to collaborate with colleagues and external organisations, • Ability to travel using personal or public transport, • Flexibility to work a 24/7 rota pattern (including earlies, lates and weekends, with notice) Desirable: • Lived experience of mental distress, • NVQ Level 2 in Health & Social Care (or equivalent)

IT Service Desk Analyst Location:Epsom | Hybrid (3 days office / 2 days home) Hours:Shift rota between 7am-6pm Mon-Fri + occasional weekends (Around 1 in 4/5 Saturdays (09:00-17:00) additional payment is paid) Salary: Competitive MUST be a car driver due to location Join a supportive team & make a real impact Are you someone who loves helping people, solving problems, and keeping technology running smoothly? Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you their IT Service Desk team. They are looking for an experienced 1st / 2nd Line Support Analyst to join their friendly team, supporting colleagues across the business. What the role will require: As one of their Service Desk Analysts, you'll be the go to expert when colleagues need technical support. What will this involve: • Deliver strong technical support, • Log, prioritise and resolve incidents and service requests., • Communicate clearly and confidently with users at all levels., • Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service., • Help drive service quality and improvement, • Spot recurring trends and raise problem records., • Take part in CAB meetings and contribute to change management., • Work on projects, office moves, and continuous improvement initiatives., • Build great relationships with users and IT teams., • Be a trusted partner to the business., • Provide friendly, professional and empathetic support, especially under pressure., • Keep users updated regularly and ensure they're happy with the outcome., • Create and maintain documentation., • Ensure assets are tagged, tracked and compliant., • 5+ years' experience in a busy Service Desk environment, • Strong troubleshooting ability, • Solid working knowledge of Windows 11, Microsoft 365, and SCCM, • Understanding of the ITIL framework, • Excellent communication skills, written, verbal, and in presenting, • A customer-first mindset and an ability to explain technical issues clearly, • Supportive, close-knit team, • An amazing benefit package, which includes on-site gym, subsidised restaurant, • Opportunities to grow your technical and soft skills, • A role where you truly make an impact on how the business operates, • Involvement in projects, Power App development, and process improvements Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Technical Client Service Executive - 1st Line Support Hybrid 1-2 Days in Office (3 Days During Training) £25,000 - £28,000Permanent, Full Time 8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week) Near Liverpool Street Station City of London Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector! Why work for this company? • Full Benefits List outlined in your contract., • 20 Days Annual Leave that increases each year., • Additional Birthday Off to celebrate your special day!, • Overtime Pay for those extra hours put in., • A supportive work environment with a focus on Work-Life Balance & Flexibility., • Opportunities for Career Growth & Progression within the company., • Answering user calls and emails, providing timely and effective technical support., • Collaborating with other teams to identify and resolve recurring issues., • Testing and troubleshooting user-reported problems and communicating findings to internal teams., • Assisting with onboarding and rollouts of new products., • Monitoring and managing outstanding support tickets, providing updates as necessary., • Maintaining accurate records of support requests and resolutions in our ticketing system., • Familiarity with Microsoft Office Suite., • Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus., • A structured and methodical approach to tasks with strong attention to detail., • Flexibility in working hours, with a willingness to provide out-of-hours support when required., • Excellent communication and interpersonal skills, with the ability to articulate technical information clearly. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.

Job title: 1st / 2nd Line Support Engineer Location: Chessington - Fully Onsite Salary: £30,000 to £40,000 + Benefits Startdate: ASAP Workinghours: 9:00am to 5:30pm and 8:30am to 5:00pm We are working with a growing Managed Service Provider seeking a motivated 1st / 2nd Line Support Engineer to support their expanding client base. This role will involve a mix of BAU support and project-based work, offering excellent variety and development opportunities. The 1st / 2nd Line Support Engineer will have a proactive, can-do attitude, strong communication skills and a genuine passion for IT. They are looking for someone eager to learn, develop their technical expertise and progress within the business. The 1st / 2nd Line Support Engineer will receive bespoke training, funded training courses and ongoing support, along with clear opportunities to take on greater responsibility and progress both professionally and financially. Essential skills - 1st / 2nd Line Support Engineer: • Active Directory & Entra ID, • Office 365 - MS Teams, SharePoint, Exchange, • Hardware Support - Break fix and printer set ups, • Knowledge of networking principles - DNS, DHCP, VPN, • Knowledge on Firewall, • Knowledge on backups, • Drivers license, • Willing to learn, • Troubleshooting mindset, • Group Policies, • Configured Firewalls and switches, • Intune, • Certifications IT Support / 1st Line Support Engineer / 1st / 2nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall purpose of the job: • Acting as a representative of Exponential-e and providing a world class level of customer service., • Progress Incident/Change/Problem tickets via ServiceNow in an MSP environment adhering to SLA’s, OLA’s & KPI’s, • Provide 1st and 2nd Line remote desktop support to Exponential-e customers with occasional customer site visits., • Provide the highest standard of customer service promoting NPS feedback., • Primarily responsible for managing and owning support tickets and driving customers issues through to resolution. Key responsibilities for this job: • Respond to support calls assigned within Service Level Agreements., • Work as a team to deliver timely resolution to customer requests from telephone and email., • Maintain an understanding of the internal escalation process., • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customers at all levels in the organization., • To be a highly motivated team player with the skills and ability to manage changing priorities., • Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections., • Physical Workstation and peripheral relocations., • Performs general preventative maintenance tasks on computers, laptops, printers., • Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets)., • Escalate issues and involve Service Desk wherever is required to resolve an issue as quickly as possible., • Field Engineer expectation to cover onsite support from customer offices, alternatively you may get assigned to a dedicated customer. Knowledge and experience required: • Experience in managing/troubleshooting Windows Desktop Operating Systems & Apples Operating Systems, • Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies, • Previous experience as an end user support engineer, or similar role., • Experience in using ITIL based ticketing system and Change management (ITIL foundation preferred), • Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers., • An analytical mind and strong problem-solving ability, • Troubleshooting experience with Virtual Desktops, • General maintenance tasks to protect end user devices using Antivirus tools., • Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP), • Desired skills in Microsoft System Centre Configuration Manager, Intune, 365, PowerShell, Teams Calling (TCaaS) and SharePoint., • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified., • Experience in Remote Support, troubleshooting and investigating home user setups. Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.