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Job Title: IBA Client Account Handler Location: Bolton/Hybrid (Typically 3/4 days in the office) Type: Full time- Fixed Term Contract | 12 Months (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch) At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you. What We Can Offer We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent. You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc. Further Perks Of Working With Us (Fixed Benefits) • Employer pension contribution of 10% (providing you, the Employee provides 5%)., • Good work life balance - flexibility to suit you., • Competitive salary., • Life Assurance at X4 of your base salary., • Group Income Protection., • Generous Annual Leave entitlement., • Private Medical Insurance., • Group annual bonus scheme. Context for the Role: Client account management with responsibility for a portfolio of client IBA accounts. Purpose of the Role: Manage a portfolio of client accounts within Ardonagh Specialty across both all ASL brands. Responsibilities include investigation and allocation of cash, credit control, payments (both claims and return premiums) and the production of accurate and timely MI to support performance on the ledger portfolio. Key Role Accountabilities • Ensure all debts are collected as soon as possible and all liabilities are settled within agreed credit terms, • Ensure all cash received is matched as soon as possible, • Ensure that all processes are being completed on a timely and accurate basis, • Ensure accounting ledgers are maintained in an up to date and accurate manner., • To produce accurate and timely management information on both a regular and ad hoc basis, • Regular liaison with other departments regarding outstanding queries, particularly cash queries, • Ensure that all outstanding cash under query with the clients/underwriters is chased on a monthly basis, • Prepare and despatch statements of accounts in accordance with account holders’ requirements and/or when requested by divisions, • Maintain accurate, comprehensive and up to date records, accessible to all parties that require them, • Monitor client money payments to intermediary placing brokers, • Notify appropriate individuals of potential bad debts at earliest possible stage and enlist assistance where appropriate, • Undertake other duties and ad hoc tasks and projects, • Keep suitable records of all communications sent., • Build and manage relationships with key internal and external stakeholders to ensure the success of the project., • Ensure compliance with appropriate group policies and procedures., • Work with the Ardonagh Specialty Client Money Manager to ensure compliance with the FCA CASS 5 Client Money Rules., • Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Departments. Qualifications & Experience Other responsibilities and activities as required. • Previous IBA experience is required together with MS Office experience., • Global XB system knowledge preferable. Person Specification • Able to influence various stakeholders both internally and externally., • IBA experience., • MS Office skills., • Good communication skills – written and verbal., • Presentable., • Determined and resilient. Think you don’t meet every requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group. Interview Process At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company: • Submit your application with your CV, emphasising your skills and experience related to the job., • Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions., • If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future., • Depending on the role, you may be invited to attend a second stage interview with further members of the team. If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback. We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know. #AS

Description of Position: The role of the IBA Accounts Technician will be to work alongside the current IBA Team to achieve the timely and accurate collection, processing and onward payment of settlements to all Trading Partners as well as support the Global Head of IBA and Global COO with any ad-hoc projects. Carry out day to day operations within your own area of responsibility as allocated by the Global Head of IBA; primarily responsible for collection allocation and monitoring of aged debt, funding, unallocated cash, however the role will be called upon to assist with project work as a member of a team. To provide accurate and timely management reports as requested to the Management Team on a regular and ad-hoc basis. Key Result Areas: • To ensure the preparation and reconciliation of IBA accounts is conducted on a timely and accurate basis as per the agreed Service Level Agreement “SLA“., • To work closely with the IBA Team to perform credit control procedures as per the agreed SLA., • To ensure all outstanding accounts are chased appropriately and timely according to agreed SLA., • To ensure receipt of funds are reconciled within agreed timeframes., • To ensure disbursements are reconciled within agreed timeframes., • To check and agree daily IBA reports generated from Open Twins to ensure that unmatched cash, funding and held funds are identified and worked on., • To work closely with the IBA Team in UK and North America and ensure good communication links., • To escalate issues to Global Head of IBA where necessary for resolution or direction in line with set policies and procedures., • To ensure operating to maximum efficiency and professionalism, to enable the best service to be provided to Trading Partners and the Company as required., • Be responsible for the collecting of premiums and claims to ensure that uncollected brokerage and or outstanding debt is in line with agreed company procedures, • Assist with the IBA Team to clear any unmatched cash as per agreed company procedures, • Prevent funding from occurring, but where inevitable, assist the IBA team to clear funded balances as per agreed company procedures, • Settle any balances due, as and when required, within settlement dates and within agreed SLA., • Render any required statements as agreed with Trading Partner on within agreed timeframe as per agreed company procedure, • To assist IBA Team and Account Handlers with outstanding finance queries., • To raise any queries with the relevant Account Handler in a timely manner., • To provide support to the IBA Team as and when required., • Perform a review of your IBA credit control accounts with the required Management Team on an agreed timely basis., • Strong communication, both written and verbal with close attention to detail., • Be able to demonstrate drive and self-motivation to achieve results with a general willingness to be flexible in work habits and assigned tasks., • Supports and encourages change and adapts positively to changing priorities and work demands., • Able to work under pressure during stressful conditions., • Ability to learn and share knowledge., • Ability to identify, recognize and escalate critical issues for resolution., • Excellent Computer Skills to include working knowledge of Microsoft Office (Word, Outlook, Excel), • Previous experience of using OpenTwins Broking Systems (preferable but not essential), • Global Head of IBA, • Global COO, • Regional COO, • Internal Operations, • Claims Team, • Account Handlers, • Finance, • Compliance

Corporate Leader Most senior Corporate Account Directors don’t leave because of money. They leave because they’ve stopped growing — usually because someone above them hasn’t. If that sounds familiar, keep reading. This broker is looking for a senior operator who wants more than a portfolio to babysit. Someone who can handle £100k+ revenue cases and lift the capability of the wider team. Someone who can help shift the business towards larger, more complex clients over the next few years…levelling the whole team up, because that’s your USP, your super power! This isn’t a “wait your turn” culture. Because you’ve got the right leadership behaviours, the role will evolve into Corporate Leader— shaped around your strengths rather than squeezed into a rigid job description. What you’ll be doing: • Running and growing relationships with big, complex corporate clients (think clients paying fee income of between £100k-£300k., • Raising the game across the wider Corporate team., • Sharpening pitch craft and helping (structure and) articulate a stronger risk management proposition, • Being a genuine strategic voice, not just a handler of renewals You’ll suit this environment if you’ve come from a grown-up, true corporate style operation where influence matters more than job titles. This isn’t a hyper structured, hyper bureaucratic environment – if you love fluidity and the ability to help shape your own future rather than have it sculpted for you, this could be your jam. What you’ll need: • Significant experience with large, complex corporate clients, • The confidence to lead, challenge, coach and elevate those around you, • A style people respect (not fear) Message me and we’ll have a confidential chat.

Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden - Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position with the option to work 2-3 days per week in our Maidstone office for a balanced work experience. We are seeking an ambitious Account Handler to join our dynamic Mid Corporate team in Maidstone. If you have a passion for insurance, this is the opportunity for you. Be part of a world-class organisation that values collaboration and inclusion. Responsibilities: • Regularly monitoring renewals and new business activity to aid effective planning and resourcing, • Participate in team meetings, reporting on business progress within your area of expertise, • Manage assigned projects and contribute to other projects as required, • Review client documentation to ensure comprehensive and accurate information is presented for the quoting process, • Collate and communicate client requirements to ensure appropriate marketing of the risk, • Liaise with clients to resolve queries and respond to market and third-party queries as appropriate, • Produce high-quality market documentation, securing appropriate authorisations, • Work with underwriters to place insurance that balances quality, coverage, and price, • Process data promptly and accurately on relevant systems to support client service and internal processes, • Maintain accurate and timely documentation for clients, ensuring proper organisation of records., • Conduct due diligence/sanctions checks in line with company procedures, • Adhere to company policies, procedures, and obtain required authorisations, • Foster and nurture positive relationships with colleagues and external contacts, • Provide support and assistance to senior colleagues and/or their clients on request, • Deal with or refer client enquiries, renewals, and mid-term adjustments Requirements: • Understanding of general and legal principles of insurance and knowledge of relevant regulatory and legal frameworks, • Familiarity with the market, including competitors, specific territories, and cultural awareness, • Experience in an account handling or technical role within mid-corporate insurance is essential., • Good understanding of team objectives and how own role contributes, • An analytical yet approachable standout colleague, keen to build sustainable relationships with his team and clients alike, • Someone with a customer-focused approach, able to work independently and flexibly to achieve tight deadlines., • Attention to detail and willingness to learn, • Calm and resilient under pressure; ability to positively react to change Qualifications: • GCSE Maths and English (or equivalent), • A levels (desirable) What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other in the small everyday moments and the bigger challenges, • We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Forge an Account Executive career with one of the most progressive independent insurance broking firms in the UK, now with a decade's trading history and sustained growth, and bigger plans to come. The business is big on developing talent, and this role has been created with that in mind - it’s ideal for an account handler, broker or underwriter to make the step into an Account Executive role with a structured training plan and full support. Key Benefits: • A competitive base salary of up to £60,000, complemented by a pension contribution, private medical, health plan and other benefits., • Performance-related bonus based related to retention and growth., • Investment in professional development, including support for qualifications., • Split your time between modern offices locations, client visits and home/remote working., • A firm commitment to employee well-being, recognition, and rewards., • Engaging social events and team-building activities to foster a collaborative culture. Account Executive Role Responsibilities: • Manage and develop a portfolio of existing clients, ensuring exceptional service and retention., • Collaborate with the new business team to strategically expand your account in a structured manner, identifying the right prospects in the right sectors to win sustainable long term clients., • Have access to outstanding products and services to meet client needs – this includes a range of innovative sectors including Life Science & Technology, Private Equity, Leisure & Entertainment, Media & Creative, Real Estate and Construction., • Benefit from comprehensive support in administrative, broking, and claims tasks. Essential Skills & Experience: • A solid grounding in commercial insurance, having dealt with clients in an account handling, broking, or underwriting role and seeking the additional responsibility and challenge of an Account Executive role., • A strong communicator, able to build and maintain client relationships., • Keen acumen for identifying and securing new business opportunities., • Commitment to ongoing professional development. Location & Availability: • Candidates should ideally be based near to one of the firms regional offices, within commuting distance to London, Birmingham, Manchester, Leeds, Newcastle, Bristol or Edinburgh for work, meetings, training and coaching purposes. This role is tailored for professionals seeking to progress from positions such as Account Handler or Underwriter into a more strategic Account Executive role. With a structured training plan in place, the transition will be smooth and fully supported. For more details, please do click apply, or contact David Colesby - 07794 926 560 / .

We are recruiting for a Personal Lines / HNW Account Handler to join a successful team in Stockport. You will predominantly be dealing with Personal Lines, some HNW and a very small amount of commercial insurances. You will need: • At least 3 years experience dealing with Personal Lines Account Handling, • Managing a portfolio of clients, • Provide an exceptional service to customers, insurers, underwriters and stakeholders, • Preparing and checking of documentation for accuracy and compliance This is a full time role based in the office in Stockport. Excellent benefits package including 25 days holiday plus the 8 bank holidays which increases up to 30 with length of service Life insurance, Income protections, MediCash and more. If you are interested in this role, apply today to be considered. Nashrock Insurance Recruitment is committed to considering candidates from a broad array of diverse experiences and backgrounds. We believe that diversity of thought, background, and experience drives innovation and success. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic protected by applicable laws. By working with Nashrock Insurance Recruitment, you become part of a supportive and inclusive environment where diversity is not only embraced but celebrated.

Our client is a highly respected, fast-growing insurance broker with a real appetite for development and innovation.Handling the full spectrum of general insurance, they pride themselves on delivering professional expertise with a genuinely personal touch.With big growth plans already underway, this

Junior Commercial Account Handler Salary: £28,000 - £33,000 Location: Worsley, Manchester (Hybrid - 4 days in the office, 1 day from home) A highly respected insurance brokerage in Greater Manchester is seeking a Junior Commercial Account Handler to join their friendly and established team. The

Are you an experienced Commercial Account Handler looking for a role where client servicenot targetscomes first? Our client, a well-established brokerage based in Southampton, is seeking a dedicated professional to join their small, close-knit team.

Our client is a dynamic insurance broker with a strong emphasis on culture and creating a fantastic working environment.They are forward-thinking, ambitious, and passionate about developing their people while delivering a professional service with a personal touch.With exciting growth plans in motio