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Job Title: Credit Hire Handler\n\nLocation: Sevenoaks or Liverpool with hybrid working\n\nSalary: Between £29,133 and £34,047 plus potential annual bonus of up to £2000 paid quarterly\n\nJob Type: Permanent, Full Time\n\nWorking Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm\n\nAbout The Role:\n\nReporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement.\n\nThis individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration.\n\nWhat you will be doing:\n\nValidating all motor claims across the mitigation team for indemnity and fraud\nAccurately assessing liability whilst utilising all available evidence and tools\nYou will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file\nIdentifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers\nEnsuring indemnity spend is minimized by commercial decision making\nProactive diary management to monitor and progress live hire cases\nAccurate quantum assessment of claims presented using the relevant tools available to assist\nApplying accurate reserves in line with company guidelines\nAny other Ad hoc task as the needs of the business dictateWhat we're looking for:\n\nA persuasive, confident and strong communicator with effective negotiation skills\nAbility to use own initiative to explore all options to achieve the best outcome for the business\nGood understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure\nMotivated self-starter with the ability to work as part of a teamGrow with Acorn:\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\n\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgementBenefits:\n\nA maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nThese aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\n\nMindful Employer - championing mental health and wellbeing\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nArmed Forces Defence employer recognition scheme - Supporting those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.\n\nVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\nWe're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of: Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role

Job Title: Customer Service Property Damage Claims Handler\n\nLocation: Liverpool\n\nSalary: £26,937 per annum plus bonus potential of up to £1500 annual bonus after successful probation.\n\nJob Type: Permanent, Full Time\n\nWorking Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm\n\nBored in your current role?\n\nLooking to change direction or take the next step in your insurance career?\n\nWant more than just a job?\n\nLooking for an employer who is as passionate about your success as you are?\n\nWe are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK.\n\nDue to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre.\n\nWhat's involved:\n\nThe role requires taking ownership of a portfolio of property damage claims\nInvestigating and making decisions on indemnity, liability and quantum\nActively driving down the cost of claims through the application of accurate and appropriate claim strategies.\nEffective file and portfolio management.We are looking for people with: \n\nAbility to learn new skills and adapt to changing requirements.\nA positive attitude and a GROWTH mindset.\nStrong organisation skills and the ability to prioritise tasks.\nAbility to fact find and analyse information to result in accurate decision making.\nKnowledge of the Civil Procedure Rules and/or previous claims handling experience an advantageGrow with Acorn:\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\n\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgementBenefits:\n\nA maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nThese aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\n\nMindful Employer - championing mental health and wellbeing\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nArmed Forces Defence employer recognition scheme - Supporting those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.\n\nA Few Things to Know Before You Apply\n\nWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.\n\nVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\nWe're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role

Job Title: Customer Service Representative\n\nLocation: Liverpool - Mersey Chambers with Hybrid Working\n\nSalary: £26,938 - £28,609 plus up to £2,000 performance-related bonus\n\nJob Type: Permanent, Full Time\n\nWorking hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns\n\nEarly Shift: 08:30am - 17:00pm\nMid Shift: 9:00am - 17:30pm\nLate Shift: 10:00am - 18:30pmAn Exciting Opportunity to Kickstart Your Career in Insurance!\n\nAre you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey!\n\nWhat You'll Be Doing:\n\nCrushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary!\nAchieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards.\nTurning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills.\nHandling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.\nProviding VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing.\nBeing a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.What We're looking for:\n\nMotivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving.\nStrong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued.\nEmpathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.\nGoal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.\nAttention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies.Why This Opportunity is So Exciting:\n\nCareer Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!\nJoin an Amazing Team: You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be better.\nEndless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up.\nA Fun and Dynamic Environment: This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.Grow with Acorn:\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\n\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgementBenefits:\n\n35 days' holiday (including bank holidays) with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreA Few Things to Know Before You Apply\n\nChecks & Clearances\n\nAll roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard\n\nVisa Requirements\n\nBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\n\nPlease click the APPLY button to submit your CV for this role\n\nCandidates with experience or relevant job titles of;Customer Service Assistant, Customer Service Executive may also be considered for this role

Job Title: Customer Service Fire & Theft Claims Handler\n\nLocation: Liverpool / Sevenoaks\n\nSalary: £28,747 to £34,913 Plus up to £1,500 performance related bonus per annum\n\nJob Type: Permanent, Full Time\n\nWorking Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays\n\nWhat you will be doing:\n\nAim towards excellent customer service level expectations and take ownership of all inbound communication\nPrompt investigation on the ownership of the vehicle\nEnsuring accurate payment to all Stakeholders on their claims\nAttention to detail on all work done around the total loss aspect of the claim\nEnsure thorough chronological record keeping of all activity within file claim notes\nEnsure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls\nMaintain effective diary management to reduce settlement time\nExpertly assess policy indemnity and identify fraud indicatorsWhat we're looking for:\n\nExcellent customer service skills\nNaturally empathetic and the ability to connect with people\nQuick fast paced problem-solving ability\nPositive can-do attitude\nGood IT skills and a confident communicator\nPassionate about working as part of a team\nHave the ability to make fast, informed decisions\nExcellent organisational and prioritisation skills with a strong attention to detail\nHave a desire to develop skills and experience within the insurance industry.\nThe Ability to deal with challenging customers and third party insurersGrow with Acorn:\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\n\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgementBenefits:\n\nA maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options\n\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nThese aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\n\nMindful Employer - championing mental health and wellbeing\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nArmed Forces Defence employer recognition scheme - Supporting those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.\n\nA Few Things to Know Before You Apply\n\nWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.\n\nVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\nWe're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role

Job Title: Sales & Customer Service Representative\n\nLocation: Liverpool / Hybrid\n\nSalary: £26,938 - £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your role\n\nJob Type: Permanent, Full Time\n\nWorking Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm.\n\nThe Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.\n\nThe Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.\n\nWhat you will be doing:\n\nQuoting and closing new or renewal business enquires\nBuilding and maintaining long-standing client relationships\nAmending customer policies, payments and schedules\nRetaining existing clients at renewal\nSupporting customers with existing policy amendments\nWorking towards individual and team targets\nProviding excellent rapport building skills.\nHandling sensitive information and following data protection principles\nAdhering to strict FCA guidelines\nProviding a professional service and promoting our brand in a positive mannerWe are looking for colleagues who are:\n\nAs well as a passion for the job, below are the skills we are looking for to be successful in the role:\n\nA positive "can do" attitude\nExcellent verbal and written communication skills\nGreat listening skills\nHigh level of accuracy and attention to detail\nGood problem solver\nAbility to work in a fast paced environment\nAbility to multi-task and manage time effectively\nBe able to demonstrate patience and empathy\nExcellent customer service skills, incorporating a confident and polite telephone manner\nPrevious Insurance or Financial Services Industry ExperienceGrow with Acorn:\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\n\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgementBenefits:\n\n35 days' holiday (including bank holidays) with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nThese aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\n\nMindful Employer - championing mental health and well-being\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply :\n\nWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.\n\nVisa Requirements\n\nBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\n\nWe're Here to Support You\n\nWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.\n\nPlease click the APPLY button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered

Job Title: Customer Service Claims Handler\n\nLocation: Liverpool\n\nSalary: £26,937 per annum plus bonus potential of up to £1500 annual bonus after successful probation.\n\nJob Type: Permanent, Full Time\n\nWorking Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm\n\nBored in your current role?\n\nLooking to change direction or take the next step in your insurance career?\n\nWant more than just a job?\n\nLooking for an employer who is as passionate about your success as you are?\n\nWe are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK.\n\nDue to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre.\n\nWhat's involved:\n\nThe role requires taking ownership of a portfolio of property damage claims\nInvestigating and making decisions on indemnity, liability and quantum\nActively driving down the cost of claims through the application of accurate and appropriate claim strategies.\nEffective file and portfolio management.We are looking for people with:\n\nAbility to learn new skills and adapt to changing requirements.\nA positive attitude and a GROWTH mindset.\nStrong organisation skills and the ability to prioritise tasks.\nAbility to fact find and analyse information to result in accurate decision making.\nKnowledge of the Civil Procedure Rules and/or previous claims handling experience an advantageGrow with Acorn:\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\n\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgementBenefits:\n\nA maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nThese aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\n\nMindful Employer - championing mental health and wellbeing\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nArmed Forces Defence employer recognition scheme - Supporting those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.\n\nA Few Things to Know Before You Apply\n\nWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.\n\nVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\nWe're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Claims Handler may also be considered for this role

Job Title: Motor Claims Handler\n\nLocation: Liverpool or Sevenoaks with hybrid working\n\nSalary: Between £28,747 and £38,160 DOE plus £2000 annual bonus potential achieved quarterly\n\nJob Type: Permanent, Full Time\n\nWorking Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week\n\nWe are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.\n\nWhat you will be doing:\n\nValidate all claims for indemnity and fraud.\nAssess liability including communication of our decision.\nContact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.\nAccurate quantum assessment of claims presented using the relevant tools available to assist.\nIdentify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers.\nEnsure indemnity spend is minimized by commercial decision making.\nProactive diary management to monitor and progress cases.\nApplication and investigation to ensure accurate reserves in line with company guidelines.\nAccountability for own performance against set objectives.\nAdherence to best practice and key strategies.\nEffective file and portfolio management.\nAssist with coaching and mentoring of less experienced handlers.\nAny other Ad hoc task as the needs of the business dictateWhat we're looking for:\n\nPersuasive, strong and confident communicator with the ability to relationship manage.\nAbility to use own initiative to explore all options to achieve the best outcome for the business.\nMotivated self-starter.\nAbility to work as part of a team.\nAbility to work in a culture of openness, trust, and respect.\nStrong organisation skills with the ability to prioritise tasks.\nAbility to fact find and analyse information to result in accurate decision making.\nSignificant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.\nExperience of handling Injury claims outside of the Low Value Personal Injury claims Portal.\nAbility to use own initiative to explore all options to achieve the best outcome for the business.Grow with Acorn\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\n\nBenefits:\n\n35 days' holiday (including bank holidays) with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nMindful Employer - championing mental health and wellbeing\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply\n\nChecks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.\nVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\nWe're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know.Please click the APPLY button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of: Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role

Job Title: Credit Hire Handler Location: Sevenoaks or Liverpool with hybrid working Salary: Between £29,133 and £34,047 plus potential annual bonus of up to £2000 paid quarterly Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm About The Role: Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: • Validating all motor claims across the mitigation team for indemnity and fraud, • Accurately assessing liability whilst utilising all available evidence and tools, • You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file, • Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising res...

Sales & Customer Service Representative.Plus up to £2,000 performance related bonus per annum, once established within your role.Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm.The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly,

Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Clai

Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued.

You will use your technical knowledge, to mitigate claims spend through appropriate management of PD claims, (including more complex liability/indemnity scenarios). Third Party Property Damage Senior Claims Handler. As a Senior PD Handler, you will play a pivotal role in helping to build a market le

The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. Job Title: Sales & Customer Service Representative Location: Liverpool / Hybrid Salary: £26,938 - £28,609 per annum Plus up to £2,000 performance re

We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. Job Title: Motor Claims Handler Location: Liverpool or Sevenoaks with hybrid working Salary: Between £28,747 and £38,160 DOE plus £2000 annual bonus potential achieved quarterly Job Type: Permanent,

Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: £26,937 per annum plus bonus potential of up to £1500 annual bonus after successful probation. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join

Customer Service Fire & Theft Claims Handler. Aim towards excellent customer service level expectations and take ownership of all inbound communication. Excellent customer service skills.

Customer Service Fire & Theft Claims Handler.Plus up to £1,500 performance related bonus per annum.Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays.Aim towards excellent customer service level expectations and take ownership of all inbound communication.Prompt investiga

Job Title: Cyber Security Operations Manager Location: Liverpool City Centre on a Hybrid working basis Salary: Up to £75,000 per annum Depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday Acorn are looking to recruit a brand-new role as a Cyber Security Operations Manager. The Cyber Security Operations Manager will lead the operational security function responsible for protecting the organisation's information assets, technology services, and users. This role oversees all security operation functions, incident response, threat detection, vulnerability management, and continuous improvement of the organisation's security posture. Working closely with Infrastructure, Cloud, Architecture, Governance, Compliance and Risk teams, the manager ensures that security operations are proactive, resilient, and aligned with business needs. Responsibilities: • Lead and manage the daily operations of the internal Security Operations team and primary relationship with any outsourced SOC solution ensuring 24/7 monitoring and response coverage., • Oversee cyber defence capabilities including SIEM, SOAR, EDR/XDR, threat intelligence, and identity protection., • Develop and maintain operational procedures, playbooks, and response frameworks.

Job Title: Cloud Infrastructure Architect Location: Liverpool City Centre on a Hybrid working basis Salary: Up to £75,000 per annum DOE Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday-Friday 9.00am - 5.30pm Acorn is looking for a passionate Cloud Infrastructure Architect who will be responsible for designing, implementing, and optimising secure, scalable, and highly available cloud platforms. This role requires technical leadership across cloud strategy, architecture governance, infrastructure modernisation, and operational excellence. The architect partners closely with business areas to ensure the cloud environment supports organisational goals and meets enterprise standards. Responsibilities: • Develop end-to-end cloud architectures, supporting enterprise workloads, including compute, storage, networking, identity, and automation., • Develop a close working relationship with Platform Engineering to ensure robust design and delivery across our cloud platforms, • Create reference architectures, design patterns, and technical standards for cloud environments., • Design hybrid and multi-cloud strategies leveraging platforms such as Azure, AWS, and GCP., • Evaluate new cloud services, tools, and technologies to guide technical direction., • Lead the ...

We are seeking an experienced and highly motivated Information Security Analyst to join our Information Security Team in this time of exciting growth. Support the security awareness programme to promote a culture of security within all levels of the Group. Support the development and maintenance of

Offering a salary between £40,000 and £45,000 plus a 10% annual bonus, the position allows for hybrid work with a strong emphasis on collaboration, decision-making, and technical expertise.

A leading insurance provider in Liverpool is seeking a Senior Claims Handler for Third Party Property Damage. You will play a key role in developing an effective claims team and manage complex claims, train colleagues, and meet key performance indicators. Ideal candidates will possess excellent comm

Acorn Insurance is seeking an Insurance Sales Agent in Liverpool for a fast-paced, customer-focused sales role.

As Head Chef at the Acorn you'll lead the way in creating a kitchen to be proud of. This is a suitable opportunity for somebodylooking for their first Head Chef appointment. What will I be doing? As Head Chef you’ll….

A dynamic UK-based insurance company is seeking an experienced Information Security GRC Analyst.

A leading insurance provider in Liverpool is seeking an experienced Information Security Analyst for a 12-month FTC role. The successful candidate will identify and assess risks, develop information security policies, and support vulnerability management. If you have a minimum of three years' experi

A prominent insurance firm in Liverpool is seeking a QA Automation Engineer to enhance its customer-facing motor insurance product.

Acorn Group is seeking a Customer Care Specialist based in Liverpool City Centre.This role involves supporting customers facing financial difficulties and ensuring excellent service outcomes.The ideal candidate will possess strong communication skills, experience with vulnerable customers, and the a

Acorn Insurance are looking to bring in a Infrastructure Support Engineer for a hands-on technical support role within our Group Infrastructure support team, where you will be acting as a 3 rd line escalation point for complex incidents, monitoring, managing and delivering secure, scalable, and supp

Acorn Group is seeking a Radar Developer to join our Pricing Implementation team in Liverpool City Centre.

The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer servi

The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer servi

Acorn Group is hiring a Sales & Welcome Team Agent located in Liverpool with hybrid working options.

Customer Service Representative. We’re looking for a Customer Service Representative to join our thriving inbound contact centre specialising in insurance. Provide VIP service and support every customer.

Acorn Group is seeking a Motor Claims Abandonment Analyst in Liverpool.

Third Party Property Damage Senior Claims Handler.Plus up to 2,500 performance related bonus per annum, once established within your role.Monday to Friday 9:00am to 5:30pm.As a Senior PD Handler, you will play a pivotal role in helping to build a market leading Third Party Claims Team.You will use y

Reporting to the Intervention and Hire Monitoring Team Leader, the Interventions Claims Handler is responsible for managing a portfolio of third‑party intervention claims, including third‑party property damage, mobility, and personal injury. Claims Handler (Interventions). Utilising services of

Acorn Insurance Ltd in Liverpool is seeking a Customer Service Claims Handler for a permanent, full-time role. The role involves managing property damage claims, making indemnity decisions, and driving down costs through effective strategies.

A leading insurance firm in Liverpool is seeking a QA Engineer to support quality assurance activities for a motor insurance product. This role offers the opportunity to develop test automation strategies across web and mobile platforms.

Acorn Group is seeking a Sales Agent to join their team in Liverpool. This role involves selling insurance products in a dynamic and customer-focused setting.

This permanent, term-time only role involves supporting pupils through creative projects and hands-on learning experiences. Acorn Care and Education is seeking a passionate Teaching Assistant for Hazel Cottage School in Liverpool. Ideal candidates will have teaching assistant experience in an SEN en

Acorn Insurance Ltd is seeking a Customer Service Fire & Theft Claims Handler based in Liverpool or Sevenoaks. This permanent, full-time role requires excellent customer service skills to effectively handle claims and provide outstanding support to policyholders.

Acorn Insurance Ltd is looking for a Credit Hire Handler to manage and mitigate indemnity spend on motor claims. This role involves assessing claims, contacting claimants, and making commercial decisions to minimize costs. Successful candidates will possess strong negotiation skills and a solid unde

The Cyber Security Operations Manager will lead the operational security function responsible for protecting the organisation's information assets, technology services, and users. Acorn Insurance are looking to recruit a brand-new role as a Cyber Security Operations Manager. Working closely with Inf

Acorn Insurance is looking for a Resource Planning Support Analyst based in Liverpool to optimize resource allocation in Customer Services.The role includes forecasting, creating schedules, and ensuring effective communication across teams.Ideal candidates should have experience in workforce managem

Mentor other developers and help shape our frontend standards and practices. Role: Senior Frontend Developer. We’re looking for a Senior Frontend Developer who loves building seamless, high-quality user experiences and has an eye for detail.

Acorn Insurance are looking to bring in a Infrastructure Support Engineer for a hands-on technical support role within our Group Infrastructure support team, where you will be acting as a 3rd line escalation point for complex incidents, monitoring, managing and delivering secure, scalable, and suppo

Plus up to £2,000 performance related bonus per annum, once established within your role.Rota: 3-week rolling 8:00am – 19:00pm (1 in 3 Saturdays 9:00am – 5:30pm).Ensure all details on applications are honest and accurate.Perform checks on applicants’ details to confirm accuracy.Update details