Answer calls jobs in LondonCreate job alerts

hackajob is collaborating with Atos to connect them with exceptional professionals for this role. \n Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements. \n With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. \n A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts. \n About Atos Group \n Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. \n The Opportunity \n This is an exciting opportunity to join our client’s Life and Pensions Centre of Excellence in Edinburgh. Our client is looking for a highly motivated Customer Service Representatives to join their fantastic team within Business Transformation Services (BTS) to support the transformation and future growth of the business within the Customer Service function. \n This is a telephony role in a fast-paced Contact Centre where you will be the first point of contact for all inbound calls. You will act as a liaison, provide product/service information, answer questions and resolve any emerging problems that our customers may face. You will provide a first-class service to all customers, so they receive the right information every time. \n You will receive plenty of support when you become part of the team, including classroom-based training for a period of 6 weeks as well as the opportunity to listen to and take calls with support prior to taking real calls. Your call types will vary from updating contact details and giving policy values to more complex technical queries about legislative change. \n Where Purpose Meets Career: 3 Strategic Selling Points \n Comprehensive Benefits That Support You \n We believe people perform at their best when they feel supported both professionally and personally. Our competitive rewards package, flexible working options, wellbeing initiatives, and employee benefits are designed to help you thrive at every stage of your career and life journey. \n A Winning Culture Built on Shared Behaviours \n Our culture is defined by action, collaboration, accountability, and continuous improvement. We empower our people to make decisions, take ownership, learn from experience, and work together to deliver exceptional outcomes. Our Winning Behaviours create an environment where innovation is encouraged, achievements are recognised, and everyone has the opportunity to make an impact. \n Career Development That Invests in Your Future \n Your growth is part of our strategy. Through structured learning pathways, professional certifications, leadership development programmes, mentoring, and stretch assignments, we provide the tools and opportunities to help you build the skills of tomorrow and accelerate your career progression. We are committed to helping our people continuously learn, adapt, and succeed in a rapidly evolving technology landscape. \n Join us and build a career where purpose, growth, and success come together. \n Responsibilities \n\n • Taking responsibility for end-to-end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with\n, • Answering incoming telephone enquiries across the full product range, responding to them and fully documenting how they are resolved, ensuring that all communications are handled accurately, adopting the most appropriate method of communication\n, • Retaining relationships with advisors and other business areas\n, • Actively contributing towards the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve own self development\n\n Skills we can’t do without \n\n • Customer Service Experience: You will need to have worked in a customer service role before and financial services experience would be a bonus, but if this is your first role or a career change don't worry as we provide all the training and support you'll need\n, • Client (Customer) Focus: Committed to building excellent, long-term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations\n, • Delivery Focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed SLAs/quality standards\n, • Team Working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding, and seeking opportunities for cross functional working and collaboration\n, • Communication: Verbal and written; communicating clearly, concisely and with passion to persuade and influence, while also seeking feedback, listening, and demonstrating understanding of others' viewpoints. Excellent and professional telephone manner\n, • Computer Skills: IT proficient and ability to adapt to new systems and processes\n, • Creativity: Identifying effective solutions for clients through selecting the best combination of existing practices and innovative approaches or ideas\n, • Organization: Able to prioritize and manage workload effectively\n\n Qualifications and Desirable Experience \n\n • Energy, Enthusiasm and a willingness to be the best version of you\n, • A genuine desire to help our customers\n, • Working Knowledge of Microsoft Office, including Word, Excel and Outlook\n\n Working hours \n\n • Full time, office-based role working Monday to Friday, 7.5 hour day between 08:30 – 17:45 with a 30-minute lunch break on rotating shifts\n, • You will be contracted to 37.5 hours per week and are not required to work weekends\n, • Part-time hours available upon request\n\n Benefits: \n\n • Pension Scheme - contributions matched up to 10%\n, • Private medical cover\n, • Income Protection\n, • Life Assurance\n, • 25 days paid leave + National Holidays\n, • Flex benefits program\n\n Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. \n Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. \n Choose your future. Choose Atos.

hackajob is collaborating with Conveo.ai to connect them with exceptional professionals for this role. \n About Conveo \n Conveo is the AI research platform enabling fast, affordable, and high quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing, product, and research teams. \n The Context \n Conveo is scaling fast and has very ambitious revenue targets. Every function (Engineering, Product, Sales, CS, Marketing) is getting sharper in isolation. To keep scaling, we are building at lightning speed and the places we lose momentum now sit at the seams: the handoff from Sales to CS, the expansion motion in our top accounts, the onboarding ramp, the feedback loop from customers back into Product. \n GTM Operations is the team that walks into those seams, diagnoses where they leak, designs the new way of working, proves it cross-functionally, and hands it off as a playbook the functional team can run without us. \n Net Revenue Retention and Expansion ARR are our scoreboard. You won't own the number. You will use it as the guiding light for every leak you chase and every playbook you ship. \n This role is the operator behind the motion. The Strategy & Ops Lead frames the bet and owns the end-to-end arc. You are the person who makes it actually land: you run the diagnostic, you own a workstream inside the project, you build the playbook, you keep momentum every week. If you do this well for 12 to 18 months, you run your own motion end to end. \n Your Mission1. Run the diagnostic with rigor \n The first 30 days of every motion is diagnostic. Your job is to walk into a function, find where the effort is not converting to outcome, and ground the diagnosis in evidence. \n\n • \n Pull the data. Build the cohort, the funnel, the churn view, the cycle-time chart, whatever shows where the motion is leaking. \n • \n Shadow the calls, sit in the rituals, read the tickets, join the project. You know how the motion actually runs, not just how it's described on paper. \n • \n Talk to the operators. Interview the CSMs, AEs, onboarding leads, support team. Synthesize what you hear into patterns, not anecdotes. \n • \n Size the leak in revenue or time terms. Make it easy for the exec team to rank the fix against the next one. \n\n 1. Own a workstream inside strategic cross-functional projects and own smaller projects in full \n When the Lead ships a cross-functional project, you are the single accountable owner of a piece of it. You drive momentum on that piece every week, no one has to chase you. You also manage smaller projects end to end. \n\n • \n Run the workstream end to end: plan, cadence, artefacts, decisions, escalations. \n • \n Keep the cross-functional stakeholders aligned. Send the weekly update before anyone asks for it. Make the status obvious. \n • \n Ship a v1 in days or weeks, not quarters. Measure it against the KPIs. Iterate until the numbers move. \n • \n When something slips, you surface it early with the fix already drafted. Never let a blocker sit quietly. \n\n 1. Turn the motion into a playbook \n A motion that only works because the Strategy & Ops team is running it is not a system. You are the person who turns "this worked" into "this runs on rails." \n\n • \n Document the playbook: the workflow, the triggers, the decisions, the escalation paths, the scripts. Make it so clear a new recruit can run it on day one. \n • \n Build the templates, dashboards, and trackers the functional team will use after the handover. \n • \n Automate the repetitive parts. Default to the AI or workflow tool that removes the work, not a new hire. \n • \n Train the functional team to own it. Stay on call for 4 to 6 weeks post-handover. If the team can't take it over yet, you continue to own it. \n\n What We're Looking ForMust-haves \n\n • \n 1 to 3 years at a top strategy consulting firm (MBB, Big 4 Strategy, LEK, OC&C, Roland Berger, Oliver Wyman) with evidence of owning a workstream end to end. Or: 2+ years in a high-velocity operator seat (BizOps / RevOps analyst, Chief of Staff org, early-stage startup generalist) building things that stuck. \n • \n Sharp analytical chops. You can pull data, build a model, and pressure-test an assumption without waiting for a data request queue. \n • \n Crisp written communication. Your docs, memos, and updates make decisions faster, not slower. \n • \n Proven ability to own something end to end, from scope to ship, without hand-holding. \n • \n Evidence of cross-functional collaboration. You have worked with people outside your function and kept them aligned without formal authority. \n • \n AI-native. You default to building with AI, not asking for more headcount. \n • \n Willing to be based in Antwerp HQ or the UK, with regular travel to HQ. \n\n Mindset \n\n • \n High agency, low ego. You see what needs to happen and you make it happen. You do not care who gets credit. \n • \n Learner. You are hungry, coachable, and you compound quickly. You want to be unrecognisably better in 12 months. \n • \n Momentum is a feature. You ship a rough v1 this week rather than a perfect v3 next quarter. \n • \n Quality bar. When you hand something over, it is polished, documented, and the team is trained. \n • \n Curious and rigorous. You love going deep. You don't stop at the first answer. \n\n Nice to have \n\n • \n Pre-MBA or fresh post-MBA from a top school. \n • \n Exposure to B2B SaaS, AI, or enterprise software as an analyst or operator. \n • \n Fluency with data and automation tooling: SQL, Hex, Looker, Zapier / n8n, AI workflow builders. \n • \n Experience with consumer insights, market research, or the CMO buyer \n\n Why Join Conveo? \n At Conveo, you'll join a team that genuinely enjoys working, and spending time, together. We care about building real relationships, not just great products. That's why we run quarterly team offsites where we disconnect, reset, and have fun. \n\n • \n Own a high-impact role at a hyper-growth, YC-backed AI company in full scaling mode \n • \n Work across every function in the business: Engineering, Product, CS, Sales, Marketing. Rare exposure at this seniority \n • \n Work with world-class enterprise clients (Unilever, Google, P&G, Orange, and more) \n • \n Direct access to the Chief of Staff, the Strategy & Ops Lead, and the founders on the motions that matter most \n • \n Hybrid working model with offices in Antwerp, London, and New York. Base yourself at HQ or in the UK with frequent time in Antwerp \n • \n Competitive compensation with meaningful equity upside \n • \n A culture built on taste, speed, ownership, and ambition \n

About AurorAt Auror, we’re empowering the retail industry to reduce theft and Organised Retail Crime, a $150 billion problem globally. It’s high-volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.Founded in New Zealand, we’re working with some of the best and largest retailers in the world across the UK, Australasia & North America. Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities for everyone, then we want you on our team.We're also embracing the potential of AI to supercharge our impact - whether that's enhancing the way we detect trends, supporting our customers, or improving internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.About the roleWe’re looking for an Intermediate or Senior Technical Customer Integration Specialist to join our London team. In this role, you’ll combine technical integration expertise with project leadership to ensure our customers unlock the full value of Auror from day one. You’ll lead technical onboarding and integrations, connecting systems through SSO, mobile app deployment, APIs, and third-party solutions. As a technical expert, you’ll work closely with customers, partners, and internal teams to deliver smooth, timely implementations, troubleshoot and resolve issues, and make complex technology simple and impactful.We’re looking for someone with proven experience delivering end-to-end technology solutions that combine strong knowledge of integrations and APIs, and excellent project management skills. You’ll thrive if you enjoy working hands-on with customers, collaborating across teams, and applying your technical expertise to create real-world impact on safety and crime prevention.Success in this role means developing a deep understanding of Auror’s platform and leveraging that knowledge to help our customers maximise the value of their integrations, ensuring a seamless and impactful experience from day one.Location and hoursThis is a London-based role. We value co-location and have a hybrid flexible working model; the Auror office is located a short walk from London Bridge Station, where the majority of the team spend 3-4 days in the office and 1-2 days remotely. We’re bringing on customers in the UK, North America, Australia and New Zealand, so this role will involve working flexible hours to accommodate the needs of these global customers. Initially, as we build out our teams, there may be a requirement to adjust work hours to provide support across different time zones. However, as the team expands and regional coverage improves, a more structured work schedule will be established.This role will involve:Collaborating with customer stakeholders, solution providers, IT teams, and internal teams to communicate both technical and non-technical concepts.Assessing the viability of new integration requests by scoping requirements with customers and stakeholders, before handing over to Product and Engineering teams for development.Setting up and maintaining SSO & MFA solutions to streamline user authentication and authorisation processes.Partnering with customer stakeholders to configure mobile solutions, and set up automations for product data imports and exports.Partnering with third-party solution providers to onboard them to our OpenAPI, and supporting their development and testing.Supporting the implementation of integrations for retail and law enforcement partners, ensuring seamless connectivity with Auror systems.Utilising telemetry and tooling to troubleshoot, identify, and resolve issues related to Auror's technical integrations.Creating comprehensive documentation to facilitate integration processes with third-party providers and customers.This role reports to Danielle Stackrow, Technical Customer Enablement LeadI stumbled into the software world completely by accident, a commencement speaker mentioned they were hiring at my college graduation, and I took a chance. I've never looked back, and I can honestly say I haven't been bored a single day since.What surprised me most is how naturally software brings together everything I love, supporting people, digging into data, and solving problems that don't always have an obvious answer. After four and a half years at Auror, I've been lucky enough to work across almost every team, and I'm still learning something new every day.Outside of work, I recently made the move to Los Angeles to be with my partner, and our three dogs, who make sure we're never too comfortable doing nothing.About you:Proven track record leading and project-managing complex technical programmes, maintaining momentum, keeping stakeholders informed, and proactively surfacing issues.Excellent written and verbal communication skills, with confidence leading customer calls and collaborating across a wide range of internal and external stakeholders.Strong ability to self-manage and prioritise workload while integrating seamlessly into a team to achieve shared goals.Quick to pick up new technologies and concepts — comfortable upskilling on the go as new integrations and partnerships are developed.Solid understanding of authentication protocols (OAuth, SAML, OIDC) and HTTP APIs from both consumer and publisher perspectives.Familiarity with cloud platforms (Azure, AWS, GCP) and experience working within one or more of these environments.Curious about how AI tools can enhance technical workflows, improve efficiency, or scale support — with bonus points for hands-on experimentation.Experience in a Product organisation within a growth-stage business is advantageous, as is a software engineering background given the depth of technical knowledge this role requires. This is not a hands-on development role.We are looking for people who demonstrate a strong alignment with our Guiding Principles (you can find these on our Careers page). With diversity and inclusion at the forefront of Auror’s Guiding Principles, we promote a culture that celebrates diversity and inclusiveness, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.In Your First 6 Months at AurorTo begin, you will focus on learning everything about our product and the way it integrates into our customers’ managed software and hardware platforms. As the first Technical Integrations Specialist in the UK, success in this role will mean being comfortable taking ownership from start to finish. You’ll be responsible for ensuring the successful implementation of customer integrations, coordinating across internal teams, working hands-on with customers’ IT teams, and proactively solving challenges to deliver a seamless integration experience. You will develop an understanding of our existing third-party integrations, including how we connect to our customers' identity management systems to provide single sign-on (SSO) for our users, as well as the numerous other touchpoints that our platform has with customer systems. You will also partner with our customer success team to gain an understanding of who our customers are, what integrations each has and how we can best support them.Within your first three months, you will begin working with our customers’ IT teams and technical integrators to roll out and support various integrations.By six months, you will be creating process guides for internal and external use, serving as the point of contact for new customer integration implementations, and troubleshooting issues related to our integrations.Benefits of Joining AurorCompetitive salary range: Depending on level of experience as IC3, 55,000 - 75,000Employee share scheme: You’ll own part of a company making a real difference!Flexibility: We are hard-working and outcome-focused, but recognise there is more to life than work. We promote a healthy work/life blend.Shorter Work Weeks: Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.Mental and physical health: We understand the importance of both mental and physical health and have policies in place to support them, including Wellness Days (days that can be taken for any reason, not just when you’re sick or unwell.Medical Insurance: Auror covers the cost of your plan membership with Vitality, where you will also enjoy the benefits of their Vitality Programme for health and wellbeing.Family-friendly: We offer comprehensive parental leave and benefits for both primary and non-primary caregivers.Personal development: We support our team in participating in courses, conferences, or events that will help them remain relentless in their pursuit of improvement.Team connection: We have regular team lunches and social events, where most (if not all) activities take place during work hours.Making an impact: You’ll work to solve interesting problems and help us keep communities safe.Next StepsIf you’re excited about our mission and have the experience and passion for this role, please click “Apply” below.We’re proud that Auror is a place where everyone can learn and grow. If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway, as we’d love to hear from you.Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to assist you further.LocationAuror London OfficeEmployment TypeFull timeLocation TypeHybridDepartmentProductEngineeringTechnical Customer Enablement

What do we do?Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. The Role: We are looking for an exceptional Staff Product Manager to lead our flagship Checkout experience – the most strategically critical, highest-visibility product surface at Paddle. Every dollar our customers earn flows through Checkout. This is a massive-scale engine: we handle ~10 million sessions a month, processing $180M+ in monthly payments across a global network of 10,000+ sellers.The decisions made here directly move the needle on conversion, revenue, and customer trust. This is the toughest product role at Paddle, and we're looking for someone who is energised by that.You will own the Checkout product end-to-end: its strategy, its roadmap, its performance, and its commercial outcomes. You'll operate as the senior product voice in the room with our executive team, engineering leaders, and largest customers, and you'll be expected to set the bar – not just for what we ship, but for how the wider product org makes decisions, runs discovery, and uses data.You'll work in a trio with a strong engineering lead and an experienced product designer, with daily exposure to Sales, Solutions, Customer Success, Risk, Finance, and Exco. Given the cross-functional intensity of the work, this role requires regular in-person collaboration with the Checkout team and the wider Payments group.This is an opportunity for a staff-level operator who wants to own a product that genuinely matters – one with hard technical problems, real commercial stakes, and the platform to influence company strategy.What you'll do: Strategy & Roadmap Ownership:Own the long-term vision and strategy for Checkout, grounded in market trends, payments innovation, customer needs, and Paddle's commercial goals. Translate this into a roadmap you can defend at Exco and to customers.Make – and stand behind – the tough prioritisation calls. Navigate ambiguous, multi-stakeholder trade-offs where the "right" answer requires deep judgement across technical constraints, commercial impact, compliance, and UX.Set the bar for discovery and prioritisation across the wider Payments group; coach other PMs on how to do this well.Product Development & Delivery:Lead end-to-end delivery of complex, multi-faceted initiatives without needing oversight. Define and enforce the delivery standards (discovery, specs, experimentation, launch quality) that the rest of the product team operates against.Work in a tight trio with engineering and design to ship fast, instrument well, and iterate based on real customer signal. Use AI tooling to compress the loop from idea to spec to prototype – we expect ideas to be testable in days, not weeks.Run a continuous programme of optimisation – A/B tests, beta programmes, usability research – to compound conversion and UX gains across a high-volume, consumer-facing surface.Data, Metrics & Commercial Impact:Own the KPIs that matter for Checkout (conversion, authorisation rates, revenue impact, NPS, etc.) and weave them into the strategic narrative for the business.Dive into data independently. We don't expect you to wait for an analyst; we expect you to pull the numbers (with AI help where it accelerates you), form a hypothesis, and bring a recommendation.Use product data to influence business strategy beyond your immediate roadmap – pricing, GTM, risk policy, settlement, etc.Stakeholder Management & Storytelling:Align senior stakeholders – including Exco, Sales leadership, and key customers – around the Checkout strategy. Tailor the message, never the substance.Craft compelling written narratives. At staff level we expect your docs to be the artefact that drives decisions, not a deck or a meeting.Be a credible technical partner to engineering on complex payments, integrations, and platform decisions.GTM & Customer Proximity:Oversee GTM for Checkout launches across multiple customer segments and geographies, working with Marketing, Sales, Solutions, and Support.Shape the customer-centric culture of the team – consistently in front of customers yourself, and building the processes that keep the rest of the team close to them too.We'd love to hear from you if you:You're used to owning a high-stakes, high-complexity product end-to-end with clear, measurable business impact – or you're a senior PM who is unambiguously operating beyond your title.You have specific, hands-on experience with payments, checkout, or comparable consumer-facing fintech experiences at scale. You understand auth rates, 3DS, SCA, PSP economics, fraud trade-offs, etc.You've worked on high-volume, consumer-facing products where small UX or technical changes have outsized commercial impact, and you can talk through specific wins you've owned.You're technically credible – comfortable in the details with engineers, able to reason about systems, APIs, and trade-offs without needing them to translate.You're data-fluent and metrics-led. You don't believe a thing until you've seen the numbers, and you can run your own analysis end-to-end.You use AI as a daily force multiplier – for research, writing, analysis, and building functional prototypes – and can show specific examples of how it's changed the quality and speed of your output. You'll be working alongside engineers and designers who are pushing the same boundary.You've built and shipped in scale-up or startup environments, including zero-to-one work. You're at home with ambiguity, not blocked by it.You're an outstanding written and verbal communicator – English is your primary working language, and your writing changes minds.You're comfortable managing hard trade-offs across customers, Sales, Engineering, Compliance, and Exco – and you stay constructive when the room is tense.You value regular, in-person collaboration with your team and wider stakeholders – this role isn't a fit for fully remote working.Everyone is welcome at PaddleAt Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.Our ValuesPaddle Together - “None of us, is as smart as all of us” Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple”Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs”Why you’ll love working at PaddleWe are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.LocationLondonEmployment TypeFull timeLocation TypeRemoteDepartmentProduct & EngineeringProduct

Payroll Client Manager£35,000-£40,000 + benefitsHybrid working \n I'm working with a well-established accountancy firm that is looking to appoint a Payroll Client Manager into its growing payroll team. \n This is a strong opportunity for an experienced payroll professional who enjoys client contact, technical payroll work and taking ownership of a varied multi-client portfolio. \n The firm is looking for someone confident, organised and genuinely client-facing. This is not just a processing role in the background - you will act as a trusted point of contact for clients, manage payrolls end-to-end and advise on more complex payroll matters where needed. \n The Role \n As Payroll Client Manager, you will manage a portfolio of payroll clients, running payrolls from start to finish and ensuring everything is delivered accurately, on time and in line with compliance requirements. \n You will also support new client onboarding, answer client queries, manage deadlines and advise on areas such as salary sacrifice, National Insurance categories, pensions and benefits in kind. \n Responsibilities will include: \n\n • \n Running end-to-end payroll for a portfolio of clients \n • \n Processing starters, leavers, statutory payments and variable pay \n • \n Managing RTI submissions and HMRC reporting deadlines \n • \n Administering auto-enrolment and pension contributions \n • \n Working with schemes such as NEST, Smart Pension and People's Pension \n • \n Handling assessment, enrolment, opt-outs and re-enrolment cycles \n • \n Acting as the direct point of contact for client payroll queries \n • \n Managing client relationships and resolving payroll issues \n • \n Attending client calls or meetings where required \n • \n Scoping and onboarding new payroll clients \n • \n Liaising with clients and previous providers during payroll transitions \n • \n Advising on salary sacrifice, NI categories, benefits in kind and wider payroll legislation \n • \n Using workflow or practice management tools to track deadlines and deliverables \n\n What They're Looking For \n The firm is keen to speak with payroll professionals who are confident managing their own client portfolio and comfortable working autonomously. \n You will ideally have: \n\n • \n 5+ years' payroll experience \n • \n Experience managing a multi-client payroll caseload, ideally within bureau or accountancy practice \n • \n Strong end-to-end payroll knowledge \n • \n Experience using BrightPay or similar multi-client payroll software \n • \n Good auto-enrolment and pension scheme experience \n • \n Strong understanding of salary sacrifice, National Insurance, benefits in kind and payroll legislation \n • \n Confidence dealing directly with clients \n • \n Strong organisation and deadline management skills \n • \n The ability to handle complex payroll queries independently \n • \n Clear written and verbal communication skills \n • \n Experience using Karbon or similar workflow tools would be beneficial \n\n Why Apply? \n This is a great opportunity to step into a genuinely client-facing payroll role where you can take ownership, build trusted relationships and be valued for your technical knowledge. \n The package includes: \n\n • \n £35,000-£40,000 + benefits \n • \n Hybrid working \n • \n Varied multi-client payroll portfolio \n • \n Hands-on client relationship management \n • \n Exposure to more technical payroll advisory work \n • \n Supportive and professional team environment \n • \n Opportunity to take real ownership of your caseload \n\n This would suit an experienced Payroll Client Manager, Payroll Bureau Specialist or Senior Payroll Administrator who wants more autonomy, more client contact and a broader role within a well-run accountancy firm. \n \n As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Client Services Manager \n London \n £32,000 - £35,000 \n \n My client are a global firm who are looking for a Client Services Manager to join their team in central London. The successful candidate will be responsible for providing 5-star Customer Service to all clients, both virtually and in-person. \n \n The ideal candidate will need strong customer service and client facing skills, gained from either Reception, Hospitality or Call Centre environments. \n \n As a Client Services Manager your duties will include: \n\n • Provide high levels of Customer Service to all visitors and guests\n, • Answer all calls in a professional and efficient manner\n, • Book meeting and conference rooms\n, • Organise international travel and accommodation\n, • Front of House duties, including Reception cover\n\n \n As a Client Services Manager you will have the following skills: \n\n • Previous experience working in Reception, Hospitality or Customer Service\n, • Previous experience providing a 5-star services to clients\n, • Excellent written and verbal communication skills\n, • Highly proficient on Microsoft Office\n, • Highly organised with the ability to multitask\n\n \n Working Hours – Monday – Friday 8:30am – 4:30pm \n This role requires candidates in the office 3 days per week \n \n Client Services Manager | London | £32,000 - £35,000 \n Please note – due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 48 hours of your application then unfortunately you have been unsuccessful. \n By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

Facilities CoordinatorLocation: Central London (Trafalgar Square area)Hourly Rate: £15.42Contract Length: 3/6 monthsWorking Pattern: Full Time (Monday - Friday, 9:00 AM - 5:00 PM) based in office full time \n \n Key Responsibilities: \n Help Desk: \n\n • Assist with travel bookings, couriers, car hire, and stationery orders.\n, • Maintain and update internal spreadsheets.\n\n Switchboard Operations: \n\n • Answer and transfer calls on the switchboard.\n, • Provide appropriate contact details to callers.\n\n Office Support: \n\n • Set up conference and meeting rooms for various activities.\n, • Manage the movement of post, stationery, and other materials.\n, • Issue access passes and monitor service areas to ensure stock availability.\n, • Escort non-employees on-site as needed.\n, • Maintain cleanliness in all areas, ensuring a clutter-free environment.\n\n General Duties: \n\n • Assist with various tasks as requested by the FM team.\n\n To succeed in this role, you should have: \n\n • A successful track record in a customer-focused environment.\n, • Excellent interpersonal skills, both written and oral.\n, • Proficiency in MS Office, particularly Outlook and Word, with some Excel experience.\n, • A fast learner who thrives under pressure and can meet tight deadlines.\n, • Sound numeracy skills and a flexible approach.\n, • The ability to lift and move bulk materials.\n, • An approachable and helpful demeanour.\n, • Awareness of health and safety issues.\n, • A proactive attitude with the ability to take initiative.\n\n \n Note: This job description may evolve over time, but the essence of the role and its responsibilities will remain intact. We look forward to welcoming a dedicated Facilities Coordinator to our team! \n Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Principal Product Manager IDo you have 10+ years building and shipping complex AI or data-intensive products? Do you have a real passion for new ideas, techniques, and technologies? Join us and lead the future of AI-powered research at LeapSpace!Location: UK About our TeamWe build LeapSpace, an AI-assisted workspace where researchers find scientific literature they can trust and do their best thinking and work in one place. It incorporates Scopus, peer-reviewed full-text articles, and a growing set of other sources. We're an international team and we work from evidence. We support science to help improve the world.About the RoleWe're looking for a Principal Product Manager to own agentic retrieval and orchestration for LeapSpace: the engine at the heart of the product.Every answer LeapSpace gives runs through this engine, from planning the research approach to orchestrating the tools and models that turn a question into a referenced answer. The next generation will plan its own research more deeply and reason over more kinds of sources. It will answer questions we cannot answer today. You will shape its direction and sequencing in partnership with the Senior Director of Product Management and Strategy, and carry those decisions across the teams that build it. That partnership will be close initially, with your ownership growing as delivery matures.This is the most technical product role on LeapSpace. You will work with a dedicated team focused on shared GenAI capabilities, whose engineers and data scientists are drawn from multiple product squads and platform teams. The engine also spans an AI orchestration platform team and production UI teams, so most significant decisions cross at least one team boundary, and several involve dependencies you will manage rather than own: platform prerequisites, data access, and legal and privacy review. We are looking for someone who can frame the problem and make the call, and who holds the sequence together when priorities shift.The engine's next generation already exists as a working, validated prototype. A large part of this role is leading its staged migration into production. You will decide what ships in each increment, set the interim targets that reduce the size of each subsequent step, and keep the engineering backlog defined well ahead of the team's capacity. This is hands-on delivery leadership, carried out in refinement with engineers and data scientists, rather than programme oversight at a distance.The engine is also a shared service. Other LeapSpace squads build their agentic features on it, and part of the role is serving them well: gathering their requirements, recognising when several teams need the same capability, and consolidating that demand into shared platform work. You will also anticipate what the product roadmap will require of the system before the requirement arrives.The engine is also how LeapSpace grows. New tools and skills extend the product to new user tasks, often built in partnership with other Elsevier teams. You will own that expansion: which capabilities come next, for which users, and with which partners.You will report to the VP of Product Management and work closely, day to day, with the Senior Director of Product Management and Strategy for LeapSpace. We expect product managers to stay close to the technology: to understand how the AI behaves, how it is evaluated, and where the trade-offs lie. You will validate concepts by prototyping alongside engineers and data scientists, but the craft we hire for is product judgment.This field moves quickly, and we expect genuine curiosity about it. The right person follows new ideas, techniques, and technologies as they emerge, tests them independently through their own research, and brings informed opinions to decisions rather than waiting for the team to evaluate everything first.ResponsibilitiesOwn the product strategy, vision, and roadmap for agentic retrieval and orchestration. The near-term features are how that strategy shows up, not the strategy itself.Make the sequencing calls that span teams (what ships first, what waits on a dependency, what each answer costs) and carry them across the teams involved.Lead the migration of new engine capabilities from prototype to production: stage the releases, set interim targets, lock versions and route further experiments to the next one.Translate validated prototype behaviour into engineering-ready work: tickets with clear acceptance criteria and a technical approach, refined with the team until each increment can be built without further clarification.Keep the teams that build on the engine informed ahead of change. Engine changes affect every squad as well as UX, design, and data science. Brief each group early, in terms relevant to its work, so downstream teams can plan for changes rather than discover them.Support the other squads with their agentic requirements: bring their requests into the engine's backlog, and identify the common needs worth building once as platform capability rather than repeatedly as separate features. When a new request displaces committed work, make the trade-off explicit.Anticipate demand on the agentic system from the product roadmap (new sources, new output forms, new workflows) and position the engine ahead of what LeapSpace will need next.Expand LeapSpace's surface area through the engine. Grow its tools and skills, and consolidate the user tasks and personas they serve so the catalogue remains coherent as it grows. Collaborate with partner teams across Elsevier on capabilities that span products.Requirements10+ years building and shipping complex AI or data-intensive products, including sustained ownership of strategy, trade-offs, discovery, and delivery. At least three consecutive years at one employer. The substance of this experience matters more than the job title: strong candidates may come from product management, engineering leadership, or applied AI backgrounds.Deep expertise in generative AI products, including retrieval-augmented generation, agentic workflows, and how they are evaluated. This is central to the role.Proven ability to independently drive product strategy and execution across multiple engineering organisations and external dependencies.Strong go-to-market experience.Skilled at driving hypothesis-driven product evaluation, including A/B testing and experimentation frameworks; able to foster a data-driven culture across the team.Comfortable with AI coding tools and rapid prototyping; able to build proofs of concept and validate ideas alongside engineering and data science teams.Experience in customer discovery in academic, research, or professional information markets is highly desirable.Technically fluent, with sound architectural judgment. You can reason about system boundaries and trade-offs, contribute substantively to architecture discussions, and engage credibly with architects, AI researchers, engineers, and platform teams.If you are interested in the role, please apply with a cover letter and CV.Work in a way that works for youWe promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working in a hybrid way from both the office and at homeWorking flexible hours - flexing the times you work in the dayWorking with usWe are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.Working for youAt Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Generous holiday allowance with the option to buy additional daysHealth screening, eye care vouchers and private medical benefitsWellbeing programsLife assuranceAccess to a competitive contributory pension schemeLong service awardsSave As You Earn share option schemeTravel Season ticket loanMaternity, paternity and shared parental leaveAccess to emergency care for both the elderly and childrenRE CARES days, giving you time to support the charities and causes that matter to youAccess to employee resource groups with dedicated time to volunteerAccess to extensive learning and development resourcesAccess to employee discounts via Perks at WorkAbout UsA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. If performed in NLD Amsterdam (Radarweg), the base pay range is 110,500 - 184,000. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights.SummaryLocation: London Wall; AmsterdamType: Full time

Responsibilities Planner \n \n\n • Responsible for scheduling all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.\n\n \n\n • To ensure performance monitoring systems are in place, and information is accurate and effective, and in accordance with financial regulations.\n\n \n\n • Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion.\n\n \n\n • To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.\n\n \n \n\n • To receive and resolve all calls from operatives including variation requests, no access reports, requests for additional jobs, etc.\n\n \n\n • To answer client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues.\n\n \n\n • To ensure that the dynamic appointment scheduling system data base is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times.\n\n \n\n • To prepare of records, statistics and communications document as required and respond to written and verbal icasework, complaints and statutory enquires as required in a timely manner, in order to resolve issues effectively and speedily.\n\n \n\n • To monitor and report on operative performance in terms of missed\n\n appointments, customer satisfaction levels, etc. and to escalate issues to the relevant manager. Planner \n \n\n • To maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice for the service area.\n\n \n\n • To liaise with internal and external staff and agencies to ensure high standards of service delivery.\n\n \n \n\n • To ensure staffing, training, financial and other operational administrative information and records are maintained (both manually and on computer), and that information used and provided by SBS is accurate and appropriately filed / stored.\n\n \n Planner Note: The duties as listed above are not set out in order of priority, and other tasks commensurate with the grade of the post may be required of the potholder. \n

About LendableLendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 700 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.Join us if you want toTake ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quoBuild the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy liftingAbout the roleWe're building a larger, dedicated Platform team at Lendable, increasing our investment in the infrastructure that enables our products and engineering teams to scale.We're hiring a Technical Product Manager to sit within Engineering and connect platform technology, reliability and commercial value. You'll own what we prioritise and why, giving engineers the business context they need while helping Product and leadership understand the impact and opportunities that Platform enables.This is a hands-on technical IC role, where you'll stay close to engineering through writing code, reviewing PRs and contributing to architecture discussions.Working closely with the Platform Engineering Manager and Tech Lead, you'll help shape the Platform roadmap, connect technical investment to measurable business outcomes, and build the foundations that allow Lendable to move faster and scale with confidence.What you'll be doingOwn platform stabilityOwn platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality.Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression risk.Enforce CI/CD standards centrally so pods don't fragment into one-off solutions.Track and report stability metrics alongside commercial outcomes - stability is the foundation that makes the rest possible.Be commercially accountableOwn the business case for platform investment and answer "why are we spending six engineers on this for three months?" in terms leadership understands.Track platform impact in business terms: developer velocity, incident cost, time-to-market, reliability, capacity - e.g. "CXO rollout removes a 3-second API fan-out, reducing session abandonment" or "we can now handle 20k simultaneous logins".Input into headcount and investment decisions for the platform team.Own the platform roadmapOwn the platform backlog, prioritised by business value and sequenced to unblock the highest-value product teams first - not driven by technical debt or engineer preference alone.Make trade-offs explicit: "if we do X now, we defer Y by Z weeks - here's what that means for products depending on us".Ensure every initiative has a defined success metric that non-engineers can track.Be the stakeholder interfaceAct as the single point of contact for Pod Leads: business requirements coming from pods and engineering/developer requirements flowing to pods; prioritise both in service of platform stability.Make platform work visible to leadership - regular forums with product MDs and PMs to capture upcoming dependencies before they become blockers; represent platform work in leadership reviews; translate technical milestones into business milestones.Drive cross-team collaboration and buy-in with other PMs; engage architecture in technical design.Escalate when product teams make requests that would create unsustainable platform load or technical debt.Contribute as an engineerWrite code, review PR's, and participate in architecture design as a core part of the role - not a side project.Bring a strong technical voice to roadmap decisions without owning final architecture calls (that's Architecture and Tech Leads).What we're looking forEssentialDeep, hands-on engineering background - this role must be staffed by someone who has shipped production systems, not someone who has only managed backlogs.Strong commercial instinct: can build a business case, speak to P&L impact, and hold a line on ROI.Exceptional stakeholder management across product, engineering, and finance without direct line authority over all of them.Comfortable with ambiguity - platform value is often indirect and long-horizon.Track record of contributing as an IC while operating at a senior, cross-team level.Proactive, low-ego, and clear communicator - able to hold a line with leadership and pod leads alike.Nice to haveExperience in platform, infrastructure, or developer tooling contexts.Familiarity with SLA/SLO frameworks and incident management at scale.Experience enforcing CI/CD standards across multiple teams or pods.Prior work making "invisible" infrastructure legible to non-technical leadership.Our tech stackPlatform & backend: Kotlin, AWS, Postgres, RabbitMQ, Docker, Kubernetes.Gateway & clients: Node GraphQL gateway, React Native / TypeScript mobile app, Relay.Tooling & observability: GitHub, GitHub Actions, Jira, Confluence, Datadog, Sentry, Grafana.Interview processQuick call with the Talent Team (30 minutes)Hiring manager interview (30 minutes)Technical and Product interview (90 minutes)Culture-add interview (60 minutes)Life at LendableWinning team: the opportunity to scale up one of the world’s most successful fintech companiesFlexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sitesSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office wallsHealth coverage: support for your physical and mental wellbeing, including private health coverRetirement & savings: long-term financial wellbeing through retirement savings plansEmployee referral programme: earn a competitive bonus when you refer successful new team membersOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locationsSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locationsPlease note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.Check out our blog!LocationLondonEmployment TypeFull timeLocation TypeHybridDepartmentEngineering & Product

LondonPeople and Culture – People and Culture /Other /HybridBoard Intelligence is a technology and advisory firm on a mission to make boards more effective, and through them, build better businesses and benefit society.Over twenty years we have established ourselves as the market leader in governance and board effectiveness, trusted by more than 80,000 directors, executives, and governance professionals globally, including across the Fortune 500, FTSE 100, and OMX 30. That trust has been earned through depth of insight, rigorous advisory work, and a track record that newer entrants simply cannot replicate.We have invested in applied AI since 2020, well ahead of the market, and that early conviction has paid off. Our AI-powered platform and smart board advisor give us a competitive advantage that is widening, not narrowing. In 2024, K1 Investment Management, the leading B2B Enterprise SaaS investor, backed us to accelerate that position further. We are now growing fast, with a proven commercial model spanning both mid-market and enterprise, and a product suite that has become a necessary addition in high-stakes board environments.The people joining us now will shape how we scale. We are deliberate about how we do that. Our founders and leadership team are deeply invested in keeping the culture that got us here: thoughtful, high calibre, and genuinely human. Ambition and balance are not in competition at Board Intelligence.If you want to work at the intersection of AI and governance, on problems that matter at the highest level, this is a strong place to be.Our MissionWe unleash the potential of organisations through the science of board effectiveness, building better businesses and benefitting society. The Role Board Intelligence’s People & Culture function is moving from a single generalist role carrying everything to a set of focused specialisms. The People Advisor owns the operational core of that function: policy application, employee relations casework, compensation benchmarking and engagement.The role exists to give managers and employees fast, reliable, day-to-day support on employment matters — from onboarding through to sensitive employee relations casework — without every query needing to travel up the chain. You will work closely with the People & AI Enablement Partner to keep delivery consistent as the AI enablement agenda reshapes how the function operates.This is a hands-on role for someone who wants genuine ownership of cases from open to close, who reads employment law carefully, and who would rather build a manager’s confidence than quietly take the problem off their hands.Main Responsibilities Manage employee relations, risk and compliance cases (probation, performance, grievance, disciplinary) end to end across the UK, with support to Sweden and Denmark, applying the right jurisdictional employment law and without escalating standard cases.Work with our ER lawyer in Sweden where Nordic matters require specialist input.Interpret people policies (probation, leave, flexible working) with judgement, escalating genuine ambiguity rather than defaulting every query upward.Keep policy documentation current and written in language managers can act on without needing it interpreted first.Own office safety compliance.Own compensation benchmarking, ensuring pay decisions are grounded in current market data rather than precedent.Coordinate payroll inputs, ensuring changes are accurate, on time and traceable.Share ownership of Career Pathways with the PX Advisor, ensuring career development conversations are consistent regardless of who is leading them.Own day-to-day employee engagement activity, turning survey themes into visible, practical action for managers and teams.Partner directly with line managers to build their confidence handling day-to-day people issues, reducing dependency on P&C for routine matters.Act as a visible culture champion across the London office.Person Specification This role suits an HR generalist who has already carried real casework on their own and wants the breadth of a specialist remit without losing the hands-on work. You are comfortable operating without a large support structure, confident making the calls that are yours to make, and clear about when a matter genuinely needs escalating.You take the same care over benchmarking data and case documentation as you do over the conversations themselves, and your instinct with a manager is to build their capability rather than absorb their problem.Required Skills and Experience 2 plus years’ generalist HR experience in a fast-moving SaaS or tech business, comfortable operating without a large support structure.Working knowledge of UK employment law, with the judgement to know what to check when you are not sure.Demonstrated ownership of ER casework end to end, not just involvement — running a case from open to close.Comfortable working with compensation and benchmarking data, not only relationships.Clear, precise written communication: policies and case notes that stand on their own without needing interpretation.Comfortable being a visible culture championNice to havesExposure to Swedish or Danish employment law, given our Stockholm and Copenhagen footprint.Experience supporting employees across multiple jurisdictions or legal entities.CIPD qualification, or working towards one.Experience running or improving an engagement survey cycle end to end.Comfort using AI tooling to reduce administrative work in a people function.What good looks like in this roleStandard ER cases are opened, run and closed by you, with escalation reserved for genuine complexity rather than volume.Managers come to you first and, over time, handle more routine matters themselves.Pay decisions can be traced to current market data rather than precedent.Career development conversations feel consistent whoever is leading them.Engagement survey themes turn into action people can point to.Policy questions get answered once, clearly, and the answer holds.Our ValuesOur values aren’t just words on a wall. They capture our culture, and the behaviours we see and strive for every day.Kindness & caring — We celebrate brilliance that comes without big egos or sharp elbows, and we win while raising each other up.Curiosity & innovation — Entrepreneurship is in our blood. We’re inquisitive, challenge convention, think big, and move fast.Remarkable quality & service — We take joy from delighting our clients and pride ourselves on ensuring every interaction is exceptional.BenefitsWe pride ourselves on our great working environment and package. Here's some of what's on offer:Pension schemePersonal performance bonus26 days holiday each calendar yearBupa health & dental coverGroup life assuranceEAPCycle to work schemeDiversity, equity and inclusionBoard Intelligence is committed to building a team that reflects the breadth of experience, background and perspective needed to do this work well. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, ethnicity, gender, religion, sexual orientation or any other protected characteristic.If you need any reasonable adjustments at any stage of the process, please let us know and we will accommodate them. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

As Senior Consultant, you will lead analytics workstreams on client engagements focused on market strategy, ensuring deliverables and client experience are consistently of the highest calibre. You will also provide direction to junior team members, motivating and inspiring them to do their best work.This role is offered on a hybrid basis with 3 days in our London office and the rest from home.Your Day to DayThese are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation , this may vary as different opportunities arise:Own analytics workstreams end-to-end: scoping, solution design, data planning, timelines and stakeholder alignment for market and brand engagements.Lead market sizing and opportunity assessment: aggregating and reconciling multiple data sources to build robust, defensible views of market sistructure and growth potential.Build commercial models that support strategic decisions, including portfolio and innovation sizing, pricing scenarios and ROI trade-offs.Translate ambiguous client briefs into clear analytical hypotheses, selecting the right methods and justifying trade-offs.Ensure rigorous quality assurance: validation checks, sensitivity testing and sign-off on outputs.Winning and delivering workEngage with clients to build awareness of our capabilities, joining briefing calls and presenting credentials.Contribute fresh thinking to proposals and pitches, bringing a distinctive perspective to each challenge.Present findings to clients with compelling narratives that move from insight to action.Coaching and developing the teamMentor and supervise junior analysts, setting standards and quality bars.Provide clear expectations and regular, timely feedback to support continuous learning.Essential Criteria:Experience working in analytics, marketing science, consulting, strategy, or related commercial environments.Experience delivering analytical projects that bring together multiple data sources to support business decision-making.Experience conducting market sizing, market assessment, opportunity identification, or commercial analysis.Experience developing business cases, financial models, and recommendations for stakeholders.Experience working across multiple projects, teams, or stakeholder groups.Ability to aggregate, analyse and synthesise data from a range of sources, including industry, survey, financial and internal datasets.Financial modelling skills, including scenario analysis, sensitivity testing and commercial evaluation.Proficiency in Python, R, or comparable analytical tools for data ingestion, analysis and modelling.Strong analytical and problem-solving skills, with the ability to identify insights and translate them into practical recommendations.Ability to develop clear visualisations and communicate findings through concise, audience-appropriate narratives.Project management skills, including planning, prioritisation and delivery across multiple workstreams.Ability to communicate complex information effectively to both technical and non-technical audiencesDesirable Criteria:Ideally you will have spent time working within a complex organisation and will be able to demonstrate:Strong collaboration skills and ability to work effectively across functionsProficiency in AI use and adoption to enhance day-to-day tasks in line with organisational compliance requirementsCommercial outlook with an ability to understand client business and promote Ipsos Client First behaviours.Collaborative and an excellent team player, contributing to our positive office cultureBehaviours:Demonstrates a collaborative approach and contributes positively to team outcomes.Builds effective working relationships with stakeholders across teams and functions.Shows initiative and takes ownership for delivering high-quality work.Communicates clearly and effectively, both verbally and in writing.Demonstrates curiosity and a willingness to learn, explore new ideas and challenge assumptions.Applies sound judgement when navigating ambiguity and solving problems.Combines analytical thinking with creativity to develop practical and innovative solutions.Adapts to changing priorities and balances competing demands effectively.Supports the development and success of colleagues through knowledge sharing, coaching, or mentorship where appropriate.Benefits:We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.Ready to have an impact? Apply now!Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!Strategy3 is a leading brand, strategy and marketing consultancy, founded and run on the premise that marketing and business are intertwined, and critically, rooted in customer centricity. S3’s multi-disciplinary team of brand strategists, researchers, management consultants, ad executives, and even a few attorneys and accountants, work together to answer complex business questions.Posting Date: 2026-08-05

Who we are \n \n For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs. \n \n The role \n \n ProPharma is currently expanding its Compliance and Quality Assurance team with its newest Permanent auditor which can be based in any of our Eastern European hubs (remote based in Serbia, Croatia, Bulgaria or Bosnia). This is a newly created position within our organisation at its key focus will be to audit clients in Computer System Validation, AI Assurance & Data Integrity across the EMEA. \n \n Responsibilities \n\n • Conduct Audits of Pharmaceutical, medical device, clinical, and software development organizations for compliance with health authority regulations applicable to computer systems, artificial intelligence, data integrity\n, • Conduct gap assessments and provide remediation guidance for compliance with health authority regulations applicable to computer system, artificial intelligence, and data integrity\n, • Authoring policies, procedures, and work instructions compliance with health authority regulations applicable to computer system, artificial intelligence, and data integrity\n, • Provide clients with advice and guidance on computer system validation, AI compliance, and data integrity compliance approaches. Manage teams of internal resources in executing these strategies.\n, • Assist in developing and maintaining internal procedures and tools for delivery of CSV, AI assurance, and data integrity services.\n, • Develop and deliver original CSV content on current topics impacting the area of Computer System Validation, AI compliance, and electronic data integrity. Examples include blogs, training materials, webinars.\n, • Teach computer system validation, software/AI quality compliance, and data integrity classes, as needed.\n, • Participate in development of business strategies for growth of ProPharma’s CSV, AI Assurance, and Data Integrity practice.\n, • Assist in development of the Marketing and Sales materials.\n, • Assist in Business Development activities.\n, • Assist Operations in staffing client projects.\n, • Lead interviews of ProPharma Group candidates.\n, • Some travel required.\n, • Other duties as assigned.\n\n \n Required skills and experience \n\n • Educated to a BSc or higher within a life-sciences or related discipline to the role\n, • Certified auditor\n, • Minimum 10 years auditing experience. At least 30 audits in one or more of these areas: Computer System Validation (CSV), IT GxP compliance, AI GxP compliance, electronic data integrity.\n, • Minimum 15 years in Pharma/Med Device industry\n, • Fluent in English and ideally one other EU language\n, • Experience in the validation of all computer system categories: automation control, laboratory systems, quality management systems, ERPs, clinical trial and pharmacovigilance applications.\n, • Experience in validation of multiple system delivery models including SaaS, PaaS, IaaS, and On Prem.\n, • Basic understanding of AI use cases and emerging GxP compliance requirements\n, • Experience in authoring policies and procedures (SOPs).\n, • Experience conducting audits and gap assessments.\n, • Experience managing internal personnel, contract resources, and projects.\n, • Expert knowledge of FDA 21 CFR 11, EU Annex 11 and supporting guidance documents.\n, • Expert knowledge of FDA, EU, and MHRA GxP regulations and supporting documents, such as those from ICH and PIC/S.\n, • Expert knowledge of industry best practices such as GAMP5, ANSI standards (S-95, S-88), and ASTM (E2500).\n, • Expert knowledge of Data Integrity guidance documents, such as those from the US FDA, EMA, MHRA, PIC/S, and WHO.\n, • Proficiency public speaking via in person and online forums.\n\n \n Additional Information \n We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed. \n \n All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not. \n \n Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office. \n \n *ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.*

Executive Assistant – Investment Banking \n \n \n Role type: 6 months contract (Temp to perm possible) \n Pay: £35-40/hour PAYE \n Location: London - onsite role (nearest station Oxford Circus) \n \n \n Position Summary \n My client is seeking a proactive Executive Assistant/Administrative Assistant to support its London Investment Banking team. This person will support executives in all administrative functions as well as providing general administrative support for the London Office. The ideal candidate must be reliable, exercise excellent judgment, handle confidential information in a professional and discreet manner, have exceptional communication skills, demonstrate professionalism, have the ability to handle numerous projects, and must handle a heavy workflow with a high level of accuracy. The successful candidate will have experience supporting senior level executives and be comfortable interacting with other senior members of the team and external clients in a fast paced and entrepreneurial environment. \n \n Essential Job Functions \n \n Executive Assistance: \n\n • Manage complex calendars; determine what events MD presence; manage schedules for on and off-site meetings and travel\n, • Arrange meetings and appointments with clients and other counterparties\n, • Arrange domestic and international business travel; coordinate hotels/meetings/meals\n, • Prepare itinerary – keep other staff posted as necessary\n, • Assist visiting clients with travel arrangements\n, • Process expense reports utilizing the Workday system to enter all information\n, • Interface and communicate with internal administrative functions on behalf of the professionals they support, including expense management, conference management, marketing and other departments\n, • Answer multiple phone lines and provide phone coverage for other team members as needed. Able to professionally relay appropriate information to callers as directed, route calls to other persons as necessary and ensure that messages are received and conveyed promptly.\n, • Proactively organize materials for calls, meetings, and travel\n, • Liaise with administrative staff of clients as necessary\n, • Monitor emails for professionals, as requested\n, • Complete expense reports\n, • Perform other related duties as assigned or requested by professionals they support\n\n \n Preferred Qualifications \n\n • Proficiency in Microsoft Office Suite, including Outlook, Word, Excel and PowerPoint\n, • Knowledge of Workday Expenses software extremely helpful\n, • Strong time management skills and ability to manage multiple tasks for many professionals\n, • Strong interpersonal and communication skills\n, • Strong organizational skills and problem solving skills\n, • Ability to exercise judgment including prioritizing issues and tasks\n, • Detail-oriented and able to multi-task in a fast-paced environment\n, • Hands-on and willing to roll up sleeves to perform any and all responsibilities needed to ensure success\n, • Self-starter who is able to work with the professionals they support to identify issues and problems and proactively solve them\n, • Ability to effectively and maturely communicate and collaborate with diverse personalities in all levels of team members, as well as outside vendors and clients, by maintaining objectivity and demonstrating maturity\n, • Handle confidential information in a professional and discreet manner\n\n \n Basic Qualifications \n\n • Bachelor’s degree or equivalent experience\n, • Minimum of 5 plus years executive administrative assistant experience, preferably in investment banking\n\n

Location: London Office \n Contract: Full-time \n Reports to: Production & Operations \n Working hours: 09:00-17:30 UK time, with flexibility for early-morning contact \n with Asia-based suppliers] \n Salary: Dependent on experience \n \n About us \n We are a consumer health and wellness brand selling across the UK, EU and US. \n Our products are manufactured in Asia and distributed through national retailers, e-commerce marketplaces and our own DTC channels. \n We move air, ocean and road freight globally, and a large part of our range is classified as dangerous goods. \n The operations team is small, fast-moving and hands-on. There is no layer of middle \n management to hide behind - you will own your workload end to end and speak directly with \n suppliers, forwarders and internal stakeholders every day. \n We’re looking for a motivated self-starter who is hungry to grow and learn in both this role and \n the business. \n Competence and curiosity in how AI can supercharge productivity in this role is essential to \n success. \n \n Key responsibilities \n \n 1. Freight and logistics execution \n • Request, compare and log freight quotes across air, ocean (FCL and LCL) and road, \n from our nominated forwarders and carriers. \n • Raise bookings, confirm pickup-ready dates with suppliers and book collections at origin. \n • Prepare, collect and check the full shipping document pack before departure: \n commercial invoice, packing list, bill of lading or air waybill, certificate of origin, HS \n codes, SDS, UN38.3 test summaries and dangerous goods declarations. \n • Check documents against the purchase order and against the destination country's \n import requirements before release. Catch errors at origin, not at the port. \n \n • Track shipments daily from booking to delivery. Chase forwarders for milestone updates \n and flag delays, rolled sailings, port congestion or customs holds as soon as they \n appear, not after the ETA has passed. \n • Hand over accurate, timely inbound data to the Operations Manager so that receipts can \n be announced and booked into the warehouse and into retailer routing portals correctly. \n • Maintain the shipment tracker as the single source of truth: booking references, \n container and AWB numbers, ETD/ETA, milestone dates, costs and status. \n \n 1. Dangerous goods \n Our range includes lithium-ion battery products (UN3481) and essential oil based liquids \n (UN3082 and similar). Getting this wrong stops shipments, costs money and creates regulatory \n exposure. \n • Identify which shipments are regulated and under which mode: IATA DGR for air, IMDG \n for ocean, ADR for European road, 49 CFR for US domestic movements. \n • Maintain and version-control the DG document library: SDS, UN38.3 test summaries, \n DG transport reports and battery test data. Check validity and expiry dates against every \n booking, and request new or renewed factory documents through the Production team \n well before they lapse. \n • Prepare and check dangerous goods declarations, packing instruction references, marks \n and labels, and limited quantity determinations, for internal sign-off. \n • Confirm that the nominated carrier or lane actually accepts the DG class in question \n before booking. \n • Escalate anything ambiguous. We would far rather answer a question than fix a rejected \n shipment. \n Formal DG certification is welcome but not essential. Demonstrable, hands-on exposure to \n shipping batteries or flammable and environmentally hazardous liquids is. \n \n 1. Supplier coordination (pickup scope only) \n • Act as the day-to-day pickup contact for our manufacturing partners in Asia, with contact \n multiple times per day where needed. \n • Confirm pickup-ready dates against the PO, chase slippage, and pull the date forward \n before a factory volunteers that it has moved. \n • Confirm the booked pickup back to the supplier and to the forwarder, and confirm that \n each pickup has physically happened, with quantities and pallet or carton counts as \n loaded. \n • Escalate any pickup date movement immediately to Production and Operations. A \n slipped pickup is a planning problem before it is a shipping problem. \n • Track supplier pickup-date accuracy over time and feed the actuals into planning lead \n time assumptions. \n • Hand off cleanly. Anything a supplier raises that touches quality or specification goes to \n the Production team, with a short written handover and a check that it has landed. \n \n 1. Forecasting and planning data \n • Build and maintain rolling demand and supply forecasts in Google Sheets: inventory \n cover, reorder points, lead times, MOQs, safety stock and open PO pipelines. \n • Consolidate data from multiple sources (ERP exports, retailer sell-through reports, \n marketplace data, supplier confirmations) into clean, reliable models. \n • Stress-test production plans for the things that actually break them: Chinese New Year \n and other factory shutdowns, port cut-offs and transit variability. \n • Flag scheduling conflicts and stock-out or overstock risks with enough lead time to do \n something about them. \n \n 1. Freight invoice validation and cost control \n • Audit every freight and customs invoice against the original quote line by line. Query \n anything that does not match. \n • Verify chargeable versus gross and volumetric weight, CBM calculations, currency and \n FX rates applied. \n • Scrutinise accessorial charges: fuel and security surcharges, terminal handling, \n demurrage and detention, chassis, storage, congestion, customs entry and \n disbursement fees. \n • Raise and pursue disputes with forwarders through to credit note. Keep a record of what \n was recovered. \n • Maintain a live rate card and report on cost per kg, per CBM and per unit landed, by lane \n and by carrier. \n \n Essential experience and skills \n • 3+ years in international logistics, freight forwarding, 3PL operations or in-house supply \n chain. \n • AI, good understanding of current models, experience in using them to create workflows, \n documents, and solve problems in a dynamic way. \n • FMCG or consumer goods background. You understand SKU proliferation, \n promotional volume spikes, retailer compliance and the pace of the category. \n • Hands-on experience with import and export documentation across air and ocean \n freight, and fluency in Incoterms 2020. \n • Practical dangerous goods exposure - lithium batteries, flammable liquids or \n environmentally hazardous substances. \n \n • Advanced Excel and Google Sheets. Non-negotiable. INDEX/MATCH and XLOOKUP, \n nested logic, pivot tables, QUERY, ARRAYFORMULA, IMPORTRANGE, data validation, \n and the judgement to build a model someone else can maintain. \n • Numerate and sceptical. Comfortable pulling apart an invoice and telling a forwarder \n they have overcharged us. \n • Excellent written English. Clear, short, direct messages. Most of this job is written \n communication across time zones. \n • Reliable home working setup: stable high-speed internet, backup power or connectivity \n arrangement, quiet space for calls. \n \n Desirable \n • Claude/ChatGPT knowledge. \n • IATA DGR certification (Category 6) or equivalent DG training. \n • ERP experience - Fulfil, NetSuite, SAP, Odoo, Cin7 or similar. \n • Exposure to US retail supply chain compliance: Walmart, Walgreens, Target or \n comparable routing portals, EDI, ASN and labelling requirements. \n • Google Apps Script, Power Query, or SQL. \n • Customs classification experience (HS/HTS codes, duty rates, country of origin rules). \n • Experience working directly with Chinese manufacturers. \n What we are looking for in a person \n • You chase without being told to chase. \n • You escalate early and with a recommendation attached, not just a problem. \n • You are obsessive about document accuracy, because in this category a wrong number \n on a form is a stopped shipment. \n • You are comfortable being the one who says "that invoice is wrong" or "that plan does \n not work". \n • You work independently across time zones and do not need to be managed daily.

SENIOR LEGAL SECRETARY (BILINGUAL ITALIAN/ENGLISH) - CITY OF LONDON \n \n Salary: Up to £70,000 \n Location: London \n Hours: 9.30am - 5.30pm (flexibility required during busy periods) \n \n ABOUT THE ROLE \n \n A top law firm is seeking an experienced Senior Legal Secretary to join its Secretarial Services team in London. This is a bilingual position requiring fluency in both Italian and English, supporting partners, counsel, associates and trainee solicitors within a fast-paced international environment. The successful Senior Legal Secretary will report to the Manager of Secretarial Services and work closely with fellow secretaries and business support professionals. \n \n KEY RESPONSIBILITIES \n \n As Senior Legal Secretary, you will: \n \n\n • Actively manage fee-earners' diaries, exercising sound judgment on priorities, urgency and conflicting appointments\n, • Amend and format documents, spreadsheets and presentations, proofreading to ensure a consistently high standard\n, • Proactively manage fee-earners' and your own inbox, ensuring client and matter-related emails are actioned and filed in iManage promptly\n, • Manage the billing process in coordination with the Finance team\n, • Proactively manage the opening of new clients and matters, including conflict checks and drafting or amending engagement letters\n, • Arrange complex travel and prepare detailed itineraries\n, • Manage fee-earners' contacts and keep InterAction records up to date\n, • Maintain the efficiency and accuracy of the firm's electronic and hard copy filing systems\n, • Input timesheets onto Intapp Time when required by fee-earners\n, • Answer telephone calls promptly and professionally, taking full messages and following up as needed, and monitor voicemail in fee-earners' absence\n, • Complete and submit expense forms using the correct client or office charge codes\n, • Undertake administrative tasks including coordinating the online closing binder process, typing, photocopying, binding, scanning, filing and preparing weekly submissions for the internal European BD Weekly Update report\n, • Build and maintain professional relationships with fee-earners, clients and client-side counterparts\n, • Anticipate the needs of internal and external clients, adding value through consistently excellent service\n, • Sort and process incoming and outgoing mail\n\n \n WHAT WE'RE LOOKING FOR \n \n\n • Fluency in reading, writing and speaking both Italian and English\n, • At least five years' experience supporting at partner level or equivalent within a corporate, legal or banking environment\n, • Strong proficiency across MS Office (Word, Excel, PowerPoint and Outlook)\n, • Excellent written and verbal communication skills\n, • A sharp eye for detail and consistency\n, • Strong organisational skills and the ability to multi-task effectively\n, • A positive, professional attitude and the ability to remain calm under pressure\n, • Sound judgement, initiative and the ability to prioritise competing demands\n, • A collaborative, approachable manner that supports team spirit within the group and across the wider firm\n, • Willingness to work flexibly to meet client needs, including assisting colleagues and delegating where appropriate\n, • A professional demeanour suited to an international law firm environment\n\n \n This is an excellent opportunity for a Senior Legal Secretary with strong bilingual skills to join a leading international practice in a varied and highly regarded support role. Apply now to find out more about this Senior Legal Secretary position.

\n The Client \n \n An established Financial Services business running Investment & Wealth Management services for clients. \n \n The Role \n \n The SIPP Operations Administrator will provide administrative support to the Investment SIPP team, on-boarding, maintaining, and monitoring all SIPP administration of SIPP operations ensuring quality service. \n \n The SIPP Operations Administrator will process and check all SIPP client on boarding. Checking all documentation before final submission to ensure it complies with guidelines. \n \n The SIPP Operations Administrator will set up and maintain client, portfolio and account data in the Investment Management and Pershing systems in an accurate and timely manner. \n \n The SIPP Operations Administrator will complete AML checks for new and existing clients – including KYC and bank account validation checks. Process contribution payments into the client SIPP and set up Direct Debits when required. Managing SIPP client account opening, taking benefit, contribution and other documentation with third party administrator to ensure SLA is met. \n \n The SIPP Operations Administrator will complete daily reconciliations and supporting reconciliation of all SIPP bank accounts. Issuing all correspondence produced by third party administrator to clients. Responding to all client queries internally and externally. \n \n The SIPP Operations Administrator will answer telephones and email queries from intermediaries (IFAs). Liaise closely with front office and Transitions teams to ensure efficient completion of SIPP on boarding and SIPP transfers. \n \n The SIPP Operations Administrator will own the Company SIPP fee processes and Provide input into daily weekly calls with SIPP team and Third-Party administrator. It is important to build good and lasting relationships with clients and third parties (internal and external). \n \n The SIPP Team Administrator reports to the SIPP Service Team Manager and will be working closely with the SIPP Oversight Manager. \n \n The Candidate \n 1-3 years of Pension and SIPP experience is required. \n Experience of payroll processing preferred \n Experience within a wealth management or asset management environment is desirable \n Strong knowledge of client account records, including AML client ID guidelines \n Pershing NEXUS system is an advantage \n Knowledge of Electronic reregistration and Origo and Altus is an advantage \n Flexible attitude to working hours

Customer Services AdministratorShrewsbury£25,500 Rising to £26,600 after probationPermanentMonday to Friday 9am 5.30pmWe are currently supporting our prestigious client who are looking for a Customer Services Administrator to join their well-established company in Shrewsbury. In this role, you will be the first point of contact for customers calling into the business. The main priority is to answer the telephone and deal with requests from clients and customers that require a routine response, as well as responding to incoming general enquiry emails. For more complex issues, to direct calls or emails to the appropriate person.Your responsibilities will be:Whilst the following provides a description of the tasks to be undertaken by the Customer Services Administrator, there will be requirements for the individual to undertake some other duties that are essential to the smooth running of the office.These must be mutually agreed between the Administrator and the Team Leader.To use mail merges to deliver general correspondence to clients and leaseholders.To work with the Department Head or Branch Manager and Team Managers in the preparation of and responses to, all client, contractor and customer communications whether by telephone, e-mail, fax or letter.To process, scan, photocopy and file documents as required.To assist in uploading documentation to the various internal systems.To maintain and update the diary of appointments for the Department Manager or Branch Manager and team managers, inspection checklists, notes of client meetings.Under the direction of the individual Managers, to organise and issue works orders for routine maintenance such as cleaning, gardening and other low risk maintenance.To liaise with other departments to obtain or provide information relating to the portfolio.To attend internal meetings as required.To complete all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the Department Head or Branch Manager.To be courteous and professional in all dealing with clients, customers, contractors and general publicTo be punctual at all times and ensure that you are dressed in accordance with the Dress CodeTo be an active team member; contributing to the motivation and achievements of the department or branch.RequirementsTo be considered for this excellent opportunity, we are looking for a bright and enthusiastic individual who has excellent customer service skills. Working in a professional service environment, we need someone who is keen to learn and support colleagues and clients to the highest of standards. Whilst some people enjoy working in this specific role, this can be an excellent entry point into the business where you can undertake specific qualifications that can help you progress into higher level roles in the business. This client is usually open to paying for these qualifications to help you grown further in the company.The application process:Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.About UsPrince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.Reference: DE26986TPBN1_UKTJ

About WayflyerToday's small businesses need a capital provider that keeps pace with their growth ambitions. Traditional financing options are slow, cumbersome and often out of reach. That's why we built Wayflyer.Our technology allows us to assess businesses in minutes, generate financing offers that reflect their growth potential and send funds in as little as 24 hours. To date, we've deployed over $6bn to thousands of businesses worldwide, backed by Tier 1 banks like J.P. Morgan.You'll be collaborating with ambitious colleagues from around the world. We have offices in Dublin, London, New York, Charlotte, Berlin and Sydney.The ChallengeWayflyer takes credit risk across every segment we lend into, and that risk needs guardrails that hold up under growth, not just on a slide. Right now, we need someone to own two of Credit Strategy's four pillars, the policies and frameworks that govern how we lend, and the underwriting engine that decides who gets funded and how fast. Get this right and we grow faster with more discipline, not less.What You'll Actually DoDesign, own, and continuously improve the credit policies and frameworks that govern lending across all customer segments, built to enable growth, not just guard against it.Turn Wayflyer's risk appetite into frameworks people can actually use: underwriting rules, portfolio limits, approval authorities, all of it measurable.Design the frameworks that let new products and new markets launch within Wayflyer's risk appetite, not around it, you're in the room for new product development and market entry from the start.Sit between Risk, Finance, Legal, and Revenue and make sure policy works for all of them, practical, compliant, and aligned with what our funding partners need.Use loss experience and portfolio performance to keep policy current, not theoretical, and bring senior leadership real trade-offs as trends emerge.Rebuild underwriting from the ground up where it's slow or manual: find the friction, design new playbooks by segment, fix it.Build standardised risk scorecards from design to production, working directly with Decision Science on the model and Engineering on the tooling.Bring new data into underwriting, bureau, alternative, whatever moves the needle, and run vendor evaluation end to end.Own the override taxonomy and the feedback loop that turns override and outcome data back into sharper policy and better-calibrated scorecards.Build the policy architecture for underwriting that's increasingly automated and lower-touch, as more of this function becomes AI-enabled.Use AI tools as a default, not a novelty, generating credit packs, underwriting memos, and scenario analysis, then applying your own judgement to validate and finalise them.Feed segment-level insight, concentration risk, vintage curves, trends, into the monthly reporting pack and Board materials, partnering with the data team to get there.What This Role Could Turn IntoThis is a new role, we haven't hired for it before, so we won't pretend there's a well-worn path to point to. What we can tell you is the shape of it: own two pillars of Credit Strategy this well, and Director or Head of Credit Strategy is a realistic next step, not a stretch. More broadly, owning policy and underwriting at this level tends to be the kind of experience that opens doors into wider Risk or Underwriting leadership as Wayflyer grows into new products and markets. Where exactly it leads is genuinely up to you and how you build it.Who Thrives HereSomeone who's built a policy or underwriting process from nothing before, not just operated inside one someone else designed. You spot a gap in a framework and you don't wait for permission to close it, including when a risk event or a regulatory change means you need a fast, well-reasoned answer under real pressure. You think in frameworks, not exceptions, but you're comfortable being the exception when the moment calls for it. You already use AI tools daily as part of how you think and work, not as an occasional shortcut, and you know the difference between AI-assisted output and output you'd actually put your name on.We Hire for RangeThis is a senior, build-and-own role, so we're looking for someone whose trajectory shows it: a history of taking policies, frameworks, or scorecards from first principles to production, working directly with Engineering and Data Science along the way, not just reviewing their output. That trajectory typically comes with 8–10+ years in credit risk, policy design, or risk governance, fintech, alternative lending, or commercial banking backgrounds all count, but we care more about what you've built than how long you've been building it. Exposure to lending in the SME or e-commerce sector with knowledge on working capital and term lending products (MCAs, STLs, RCFs, LOCs) are all a plus. An advanced degree or certification in finance, economics, or risk, CFA, FRM, or similar, is a bonus, not a bar.Location and Working PolicyDublin or London, hybrid (3 days per week in the office)The Good Stuff25 days off, plus public holidays. Private healthcare, life insurance, and critical illness cover. Equity - because you should own a piece of what you're building. Generous parental and adoptive leave for primary and secondary caregivers. And 60 days a year to work abroad from wherever you want.By submitting your application, you acknowledge that Wayflyer Limited will process your personal data for the purpose of evaluating your suitability for the role. Such processing is based on the need to take steps prior to entering into a potential employment agreement. To learn more about how we handle your personal data, you can contact our privacy team at privacy@wayflyer.com or review our privacy notice at .#LI-CH1#LI-HybridLocationDublin; LondonEmployment TypeFull timeLocation TypeHybridDepartmentCommercialCredit

This is an excellent opportunity for a recent graduate or someone looking to take their first step into a professional property career, joining our successful Residential Lettings team in South West London. As a Lettings Coordinator, you will gain hands-on experience across a wide range of business activities, supporting a busy team with property marketing, client communication, invoicing, document preparation and general administration. This role offers full training, exposure to the residential property sector and the opportunity to develop valuable skills within a leading consultancy.The successful candidate will join a friendly and collaborative team comprising a Partner, Negotiator, Property Manager and Assistants. This role offers an excellent opportunity for an experienced administrator to utilise and further develop their skills within the property sector while contributing to the team’s continued success.We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! Main tasks: Answering the phone and directing calls as requiredDealing directly with clients / applicants looking to let or rent and answer any enquiriesTyping and organising reports where appropriateOrganising the marketing of the properties including arranging photographs and floor plans and EPCs, creating brochures, window cards and organising advertisingArranging canvassingCollating statisticsProgressing tenancy paperworkCarrying out the occasional viewing for lettings when requiredOrganising contractors to attend to maintenance issued and informing landlords of costs or quotes where applicable. Any other reasonable duties that may be required from time to time. A large proportion of the day will be supporting property management with general tasksSending out utility letters and dealing with check in/check outsOrganising service charges for block managementAdding invoices to ReapitWhat will it take to be successful?We are seeking a motivated and organised individual who is looking to build a career within the property industry. This opportunity would suit a recent graduate or someone at the early stages of their career, with a keen interest in developing their skills within a professional office environment.You will have strong communication and interpersonal skills, a positive and proactive approach, and the ability to build effective working relationships with colleagues and clients. Excellent organisational skills, attention to detail and the ability to prioritise a varied workload are essential.You should be confident using Microsoft Office applications, including Word, Excel, PowerPoint and Outlook, and be comfortable learning new systems and technology. Previous administrative experience is advantageous but not essential, as full training will be provided. Most importantly, we are looking for someone with enthusiasm, a willingness to learn and a commitment to delivering excellent customer service.

London/ Hybrid 80,000 - 115,000 + 30,000 share options + Benefits Accurx is where conversations happen with and about patients.For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication.What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices.Our platform now powers Total Triage to manage patient demand, and Self-Book,which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time.The teamOur engineers have sat in GP waiting rooms. They've watched practice managers juggle three systems at once to send a single message to a patient. They build for that person.What sets our Product Engineers apart is that they own the problem, not just the code. They shape what gets built and how - working with Product, Design and Clinical from the earliest stages - and they stay with the systems they build as they evolve. They bring engineering judgment into product decisions, and product thinking into engineering ones.Our stack is primarily C# on the backend, TypeScript and React on the frontend, running on Azure. ML/AI work uses Python. We don't expect you to know all of it - we expect you to follow a problem wherever it leads.What you'll be doingOwning features end-to-end: from refining the problem with clinicians and product managers through to architecture, implementation, rollout, and long-term evolutionEngaging directly with NHS GPs, practice staff and patients to build a genuine understanding of the problems you're solving — research sessions, visiting practicesDesigning architecture and API boundaries with the broader system in mind, not just the immediate surfaceHolding the quality bar for what you ship: not just that the code works, but that the product is reliable, intuitive and safe in a clinical contextMaking the architectural calls that keep our codebase sustainable — improving system health alongside shipping features, not instead of itPushing back constructively when something is wrong, and committing fully when a decision has been madeWhat experience you need to be successfulComfortable building production software across the stack - you might be strongest in backend or frontend, but you can follow a problem across both to own a feature end-to-endProven ability to reason about systems - breaking ambiguous problems into tractable pieces, spotting trade-offs and second-order effects before they become incidentsComfortable with ambiguity and early-stage problem definition; you shape the work rather than wait for a finished specYou treat engineering quality as part of the job - managing technical debt pragmatically, reviewing AI-generated output critically, and pushing for the right architectural decisions under real constraintsCuriosity about AI tools and how they change the way you work, with the judgment to know when to rely on them and when not toWhat we’re looking for to demonstrate as a Product Engineer at Accurx You start from the user problem, not the technology. You know what to build, what not to build, and why. In the AI era, that also means knowing what to delegate, what needs human judgment, and what shouldn't exist at all.You can break ambiguous problems into tractable pieces and see how those pieces connect across boundaries. You spot seams, trade-offs, and second-order effects — thinking both from big to small and small to big.You can pick up unfamiliar code, systems, and assess AI-generated output. You spot flaws before being told, and you understand why something is wrong.You have strong expertise in at least one area and can use it to build, debug, and improve real systems effectively. You know what “great” looks like in your domain and can reliably get there.You own outcomes, not just tasks. You influence across teams, navigate disagreement to reach the right answer, own your mistakes, and push hard for the wins that matter.You actively experiment with AI tools to push the boundaries of what's possible today, with the scepticism to avoid overhyping what they can do.You're actively learning and experimenting with AI tools, pushing the boundary of what's possible today, with the healthy scepticism that keeps you from overhyping what they can do.What’s in it for me?You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication.80,000 - 115,000 salary + 30,000 share optionsBenefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in lifeFlexible working: We are an office-first,, culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pmTime off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per yearFamily matters: We offer enhanced parental leave, fertility support and parental loss supportWe have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!Compensation Range: 80K - 115KLocationLondon (Shoreditch)Employment TypeFull timeLocation TypeHybridDepartmentProduct & TechnologyEngineeringCompensationSenior80K – 115K • Offers Equity

Location: London (UK)Department: EngineeringHours: Full-timeAbout YLD:YLD is a software engineering and product design consultancy, founded in 2013, headquartered in London, with delivery teams in Lisbon and Porto.We work with engineering and product leaders who know what good looks like and are frustrated by the gap between strategy and execution. We embed senior engineers and designers inside client teams, working in their codebase, their tooling, their delivery rhythm. AI runs through how our teams work, and we help clients adopt it into their own workflows too.About the role:We're building out data as a first-class practice at YLD, and we need someone in London who can be the credible technical voice in front of clients and prospects, not just describing what we could do, but backing it with real delivery experience.This is a senior role, reporting to our Head of Engineering. You'll sit alongside our commercial and client services leadership in meetings where technical credibility matters, help shape and win new engagements, and stay close enough to client work to guide it and step in yourself when an engagement needs you. Alongside, we expect you to build our external reputation in data through events, writing, and the wider community.About you:You've been a strong data engineer or data lead for years, and you're comfortable in front of a client as well as in a pull request. You know what good data work looks like well enough to spot it, or its absence, in the first ten minutes of a client conversation. You've probably led a team before. Consultancy background is a strong plus, but not essential if you've got real client or stakeholder exposure elsewhere.You don't need an existing public profile in the data community, but you'll need the appetite to build one and the technical depth to make it credible when you do.Your day-to-day responsibilities will look like this:Hands-on delivery (core, from day one)Doing hands-on data engineering work directly, pipelines, transformation layers, models, and the infrastructure around them, not just guiding othersAdapting to different client contexts: legacy warehouse migrations, greenfield lakehouses, transformation layers that need rescuingGuiding the wider team and unblocking hard technical problems as your remit grows beyond your own deliveryDefining and evolving our internal standards for data work: testing, documentation, project structure, code reviewMentoring and growing data engineers across the companyClient and commercial (core, from day one)Joining client and prospect meetings as the technical authority on data, alongside our client services and commercial leadsShaping proposals and pitches, translating client problems into a credible data approach and a defensible scopeActing as the escalation point on live data engagements when technical judgement calls need weight behind themTravelling to client sites for workshops, discovery sessions, and in-person relationship building, and representing YLD at external data eventsPractice, talent, and external profile (growth, over the first year)Owning the growth of YLD's data practice: capability, reputation, and headcount over timeContributing to attracting and hiring strong data engineers into YLDRepresenting YLD at data events and in the wider community as your standing in the market buildsSupporting our sales team so that data becomes something we can proactively sell, not just respond toYou'll have the following skills and experience:Leadership and commercialConsulting or agency experience is a strong plus, but real client or stakeholder-facing exposure elsewhere is acceptableA track record of technical leadership: leading a team or functionComfortable presenting to senior client stakeholders and holding your own under commercial pressureCross-functional fluency: you translate engineering constraints into business terms and negotiate realistic commitmentsAppetite to build a public presence in the data community over time, even if you don't have one yetTechnicalNot theoretical, evidenced by things you've actually shipped, and deep enough to set the bar for a team and answer a sceptical client:SQL as engineering: read and review SQL that performs at scale, and understand query planning, engine quirks, and how materialisation choices affect cost and performance well enough to guide a team's decisionsPython for data: built and maintained production data systems in typed, testable Python, not just notebooks, and can set that standard for othersData modelling: made deliberate choices between dimensional, Data Vault, normalised and denormalised designs, and can explain the trade-offs in flexibility, query performance, and maintainability to both engineers and clientsTransformation architecture: design transformations that are idempotent, incremental, and dependency-aware. You think in DAGs, not scriptsPipeline design: weigh batch, streaming, and micro-batch trade-offs against latency, complexity, cost, and reprocessability, and pick the right approach for the problemData testing: know what to catch at build time (schema contracts, assertions, transformation logic) versus defer to observability, and can make that call for a teamData observability: treat data reliability like site reliability, with measurable indicators, alerting, incident response, and root cause analysisCI/CD for data: version, test, and deploy pipelines like software, with environment promotion, rollback strategies, and infrastructure as codeData governance: implemented lineage, cataloguing, sensitive data classification, or access control, and can hold a client to account on making data auditable and secureCost-conscious: optimised warehouse spend, storage strategies, or job efficiency, and treat compute as a resource to manage, not ignorePlatform fluency: worked across orchestration (Airflow, Dagster), warehouses (Snowflake, BigQuery, Databricks), ingestion (Fivetran, Airbyte, custom), and transformation (dbt, Spark)AI Native: experienced in agentic coding workflows (context, harness, loop, and graph engineering), and able to embed AI Engineering constructs into pipelines (RAG, semantic search, evals, guardrails, etc)You should apply if:Confident and credible in front of clients and prospects, without needing a script, and comfortable holding a firm technical or commercial line when a client or prospect pushes backStill able to hold up in a deep technical review today, architecture, data modelling, pipeline design, not just talk about decisions you made a few years agoSelf-motivated, and want to own building a practice, not just execute a workstream someone else has defined, and comfortable without a fully defined remit from day oneAble to work well with commercial and client services colleagues who aren't technical themselves, translating for them without talking downGenuinely energised by variety: different clients, different stacks, different problems, rather than depth in one domainHappy travelling regularly, client sites, workshops, industry events, wherever the work and the relationship-building actually happensLooking for a role that combines hands-on delivery with client-facing exposure and external visibility (speaking, writing, community), not just one of theseBenefits you’ll receive:Company Private Health care (currently provided by Vitality)Enhanced fully paid maternity and paternity leave for up to 6 monthsCompany's Pension Scheme25 days annual holiday (excluding Public Holidays)2000 annual allowance for Training/Conferences300 annual allowance for additional hardwareMental Health supportBonus (depending on Company performance and results)Company laptopGenerous referral schemesOur typical Recruitment Process looks like this:Screening call with the Talent team (45-60 mins)Technical conversation with our Head of Engineering and a senior data specialist (60 mins)Scenario exercise with our Head of Engineering, Head of Client Services and COO (60–90 mins)Get a glimpse of what it's like working at YLD! ð³Check out our LinkedIn pageWe live and breathe our values, and know you will too:Growing every dayIncluding everyoneRelationships built on honesty and ethicsInspiring solutionsWinning togetherWe’re an equal-opportunity employer and value diversity in all its forms. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability. We also offer a remote-first working environment, with flexible working and work–life balance as standard for all employees.

Join Proton and build a better internet where privacy is the default Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we've built the world's largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar - tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives. We are profitable, independent (no VC control), and selectively hire from the top :1% of applicants. Our 700+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Check our open-source projects here. We're looking for a Head of Growth to own product-led growth for Proton Mail & Calendar. The focus is on finding and building the mechanisms inside the product itself that drive activation, conversion, retention, and virality, while partnering closely with marketing to align product-led and marketing-led efforts into a single growth strategy. You'll work closely with product, engineering, and marketing to design, ship, and iterate on growth loops, owning the roadmap and the metrics that come with it. • Own the end-to-end user funnel, including signup, onboarding, activation, free-to-paid conversion, upgrade paths, and retention, and identify where friction or leverage exists at each stage, • Design and ship in-product growth experiments (onboarding flows, activation nudges, paywalls, upsell moments, referral and invite mechanics) in close partnership with product managers and engineers, • Partner closely with product marketing, influencer, social, and performance marketing teams to develop cross-functional growth strategies that connect top-of-funnel acquisition with in-product activation and retention, • Partner with the other product teams on core Mail and Calendar features that maximise retention and LTV, • Build and own a rigorous experimentation pipeline, including hypotheses, A/B tests, instrumentation, and clear read-outs that inform both the product and marketing roadmaps, • Identify and build virality and network-effect loops (referrals, sharing, collaboration features) that drive organic growth, coordinating with marketing on how these loops are amplified externally, • Define the core growth metrics for the business (activation rate, conversion rate, retention/churn, LTV, referral coefficient, etc.) and be directly accountable for moving them, • Partner with data and analytics teams to build the instrumentation and dashboards needed to see the funnel clearly and act on it, • Synthesize user research and behavioral data into product and marketing bets that improve the funnel, acting as the user's advocate inside planning across both functions, • Directly influence the product roadmap, treating growth as a core input into what gets built next, • Proven experience owning product-led growth at a SaaS or consumer tech product, having built or scaled onboarding, activation, conversion, or retention systems from inside the product, • Experience working cross-functionally with marketing teams (product marketing, performance, social, influencer) to align product and marketing growth efforts, • Fluency in experimentation: designing tests, understanding statistical validity, and knowing when a result is actionable versus noise, • Strong technical and analytical fluency, comfortable in product analytics tooling, and able to speak credibly with engineers about implementation trade-offs, • Experience building or scaling virality and referral mechanics, ideally in a product with network effects, • Leadership by influence, with the ability to align product, engineering, marketing, and data stakeholders outside your reporting line around a shared growth vision, • A strong bias toward shipping and testing, matching Proton's culture of hands‑on builders, • A cost-efficient, scrappy mindset, as Proton is bootstrapped and wins through smart execution rather than big budgets, • Comfort with ambiguity and a willingness to make bold, high-conviction calls about where the growth potential lives in the product, • Work that Matters: millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here), • A great Team: Our team is diverse, collaborative, and tight-knit with people coming from all walks of life, including many of the world’s top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH., • Technology: you'll get the right hardware and the right software you need to do your best work., • Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one., • Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day, • Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win., • In‑Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face‑to‑face with people who genuinely care about what they're building, • Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch., • Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you., • Flexible Working: you own your schedule. Set hours that work for you and your team — because outcomes matter more than when the clock says you started. LinkedIn, Reddit, X, YouTube At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team. Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton. To learn more about our privacy policy, please visit our privacy policy page. #J-18808-Ljbffr

This job is with Fitch Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Fitch Solutions is currently seeking a Senior Director – Operations & Strategic Execution based out of our London office. Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst. By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence. About the Team This role is the senior right hand to the Head of BMI: a single owner who can run the execution machine, size the resources behind it, sharpen the decisions feeding into it, and act as a trusted proxy across the leadership team. It combines four disciplines that are usually fragmented — program management, resource and capacity planning, chief-of-staff coordination, and decision analytics — into one high-leverage seat. Success means the Head of BMI spends less time chasing status and arithmetic, and more time on the decisions only they can make. • Own the tracker. Run the strategic execution plan end to end — status discipline, dependencies, milestones, and owner accountability across all pillar buckets., • Drive cadence. Prepare and run the standing forums (weekly 1:1, monthly/quarterly PMO review, Group updates, operating committee) with content, not summaries., • Surface risk early. Flag stalled, slipping, or duplicated workstreams before they become escalations; maintain staleness and at-risk views by owner and pillar., • Close the loop. Convert decisions into tracked actions with owners and dates, and chase them to completion., • Size the work. Translate strategic commitments into the headcount, skills, and budget required to deliver them — and flag where commitments outrun capacity., • Model scenarios. Build and maintain capacity models across product lines and shared functions; test the resourcing implications of reprioritisation, hiring, and reorganisation., • Map demand to supply. Reconcile the demand implied by the PMO against the supply in the headcount file; quantify gaps, concentration risk, and thin teams carrying heavy commitments., • Inform investment. Provide the resourcing case behind backfills, new hires, vendor spend, and build-vs-buy decisions., • Be the proxy. Represent the business in forums and working groups; carry context in both directions so nothing falls between seams., • Prep and follow through. Own meeting prep, briefing packs, and follow-ups for the leadership cadence; arrive with the read, the risks, and the asks., • Unblock. Identify and clear cross-functional blockers; broker decisions and align owners without escalating everything upward., • Dig into the numbers. Pull, clean, and interrogate operational, headcount, cost-centre, and revenue-by-product-line data to answer the question actually being asked., • Apply variance and trend analysis. Default to variance analysis and trend identification — not point-in-time snapshots — so decisions rest on direction and magnitude, not anecdote., • Frame the decision. Build the options, trade-offs, and first-principles case behind operating and investment calls; make the recommendation, with the assumptions exposed., • Translate up and down. Reframe the same analysis for a Group-CEO glance, a leadership-team working session, or an analyst-level deep dive. How You’ll Make an Impact: • The execution plan has clean, trusted status — the BMI business and the Head of Operations do not need to chase it; at-risk items are surfaced and resolved before they escalate., • A live capacity model links strategic commitments to headcount and budget, and is the reference for resourcing decisions., • Leadership forums run on tight, decision-ready material; follow-ups close on time., • Recurring business questions are answered with rigorous, variance-aware analysis fast enough to shape decisions rather than rationalise them., • The Head of BMI has measurably more time on high-judgement work because this role absorbs the coordination and analytical load. You May be a Good Fit if: • 8+ years in operations, strategy, consulting, PMO, chief-of-staff, or corporate finance roles, ideally within financial services, data/analytics, or professional services., • Demonstrated ownership of complex, multi-workstream programs with senior stakeholders., • Strong quantitative and modelling skills — fluent in Excel; comfortable building capacity, headcount, and financial models from messy source data. Familiarity with BI/analytics tooling is an advantage., • Track record of capacity / resource planning or FP&A-style analysis tied to business decisions., • Experience operating as a trusted proxy to a senior leader, with discretion on sensitive matters., • Excellent written communication — able to produce executive-grade briefs, board-ready material, and crisp recommendations. Why Choose Fitch: • Hybrid Work Environment: 3 days a week in office required based on your line of business and location, • A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity, • Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals, • Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing, • Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively, • Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe, • Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community At Fitch, AI is embedded in how we work every day—supporting smarter decision-making, streamlining workflows, and enabling new ways to create value for our business and clients. Intelligent solutions are increasingly part of our day-to-day operations, helping teams work more efficiently and think differently as we continue to evolve. We’re looking for colleagues who are comfortable operating in an AI-enabled environment—or who are curious, adaptable, and eager to build their AI literacy over time. We value professionals who embrace technology as part of continuous learning and who are committed to using it thoughtfully to enhance how work gets done. Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. #LI-TD1 #LI-Solutions #LI-Hybrid

Technical Advisor Our successful and expanding client based west of Telford in the Shropshire countryside is looking for a full time permanent technical advisor to join their team. You will be working within the senior technical team to provide product technical advice to customers, specifiers, and distributors on all our innovative range of building products including, internal and external wall insulation systems, render and plaster. In addition, regular monitoring of the technical enquiries email inbox, answering telephone calls co-ordinating product enquiries, being the first point of contact for product application related enquiries, monitoring stock of samples and replenishing when low, including mixing and application of product, supporting and leading product training days on and off site, including practical mixing and use of products, doing practical demos on and off site and providing the correct technical information to all departments and customers quickly and efficiently to maximise sales opportunities. We also offer popular training days for installers and contractors too, so your role will encompass a hands-on front facing involvement in running demonstrations at these, alongside our senior staff members Ideal candidate Will have plastering, or wet trades experience e.g. render, mortar and be looking to take their skills and knowledge from day-to-day site work to helping others achieve through advice. Your skills will be transferrable into an office based advisory role dealing with contractors and customers from homeowners to the onsite hands-on teams and architects. Essential Fluent in English PC literate Possess a willingness to give a thorough answer, taking the time to be consistent with this. Our products are versatile and are used on a multitude of different projects ranging from historic restorations to new build estates and social housing. Driving Licence Hours 37.5 per week Monday to Friday Salary £32,000 - £36,000 per annum If you are interested in this vacancy, please click to APPLY TPBN1_UKTJ

At BCA Research, we’ve spent more than 75 years helping the world’s most sophisticated investors answer one critical question: what happens next? Our reputation is built on independence, intellectual rigor, and the ability to challenge consensus thinking, principles that shape our conviction every day. We’re known in the industry as a leading macro brand, home to some of the sharpest strategists in investment research. Our insights are widely featured across major media, industry forums, and global conferences, shaping how investors interpret the world around them. What We Do Markets don’t move in straight lines. Economies turn, geopolitical risks emerge, and opportunities appear where others aren’t looking. That’s where we come in. Our clients rely on us to: • Stay ahead of economic cycles, • Understand geopolitical shifts and market risks, • Identify turning points before they become consensus, • Cut through noise with independent, differentiated insights What makes BCA interesting? • Serving client in more than 70 countries., • Working at BCA means joining a community of curious, ambitious thinkers who thrive on asking big questions about the global economy., • Headquartered in Montreal, with additional offices in New York and London., • A research staff of 60+ committed to non-consensus daily debate. About the role BCA Research is seeking a commercially driven Associate Vice-President, Sales to focus on new business development across assigned institutional territories and accounts. This is a pure hunter role focused on originating and closing new client relationships with institutional investors. The successful candidate will be responsible for proactively identifying opportunities, building senior-level relationships, and driving subscription sales growth across BCA's research platform and strategic offerings. The role is best suited to an ambitious and driven sales professional with early-to-mid career experience selling investment research, financial data, or related subscription solutions into institutional investment firms, and who is looking to build a career in institutional new business development. • Drive new business acquisition across assigned territories and target institutional accounts, • Prospect and originate opportunities through networking, outbound outreach, referrals, conferences, and strategic relationship development, • Manage the full sales cycle from lead generation through negotiation and close, • Support the creation and execution of territory business development plans focused on generating pipeline growth and increasing market penetration, • Build relationships with senior investment professionals including portfolio managers, CIOs, strategists, economists, and research teams, • Position BCA's research solutions through consultative sales techniques and value-based client conversations, • Collaborate with Research, Marketing, and Client Success teams to support business development initiatives and client engagement, • Promote attendance and participation in BCA conferences, events, and BCA Academy training programs, • Maintain accurate pipeline activity, forecasting, and client records within Salesforce, • Represent BCA Research professionally within the institutional investment community Measures of Success • New business revenue generation, • Pipeline creation and conversion, • Growth of institutional client relationships within assigned territory, • Sales activity levels including meetings, calls, and prospect engagement, • Expansion of BCA's presence within targeted institutional segments Experience Required • 2-3+ years of experience in institutional financial services sales, investment research sales, or subscription-based solution sales, • Experience selling to institutional clients in Continental Europe is a plus, • Demonstrated interest or early success in a new business development ("hunter") sales role, • Ability to originate, manage, and progress institutional sales opportunities through to close, • Exposure to institutional investors such as asset managers, hedge funds, pension funds, private banks, or investment banks, • Strong consultative sales and relationship-building skills, • Familiarity with CRM systems such as Salesforce, • Strong interest in global macroeconomics, investment strategy, and financial markets, • Excellent communication, presentation, and interpersonal skills Nice to Have • CFA or other relevant professional designation (or progress toward one), • Existing network of institutional investment professionals within the assigned territory, • Experience selling macroeconomic research, investment strategy, or financial market intelligence solutions, • Results-oriented and commercially driven, • Strong relationship-building skills, • Entrepreneurial mindset and self-starter, • High level of professionalism and credibility, • Strong communication and influencing abilities, • Resilient and persistent, • Collaborative team player with a proactive approach, • Ability to thrive in a fast-paced, performance-oriented environment #J-18808-Ljbffr

Brainlabs is the media agency built to answer one question: what’s actually driving profit? Founded in 2012 by Daniel Gilbert, we were built by engineers before we were a media agency. Today, 1,000+ Brainlabbers across five continents use our proprietary agents, built on 32 media tools and over 2,500 logged experiments, to help brands connect every channel they plan and buy to one thing: the bottom line. • Set the Strategic Direction for Data Services: own the vision, roadmap, and practice-wide standards across BI, Data Science, digital analytics, and Google Marketing Platform, ensuring each team is pulling in the same direction and delivering to a consistent quality bar., • Lead the AI Overhaul of Data Services: drive the transformation of how data services teams work, embed AI into every practice area, and build the processes, tools, and skills that make Brainlabs’ data delivery faster, more rigorous, and harder to replicate., • Own the Commercial Performance of the Practice: be accountable for data services revenue and growth, identify expansion opportunities within existing clients, contribute to new business pitches, and build a pipeline of data services work across the agency., • Provide Technical Leadership Across Disciplines: set the standard for technical excellence across tagging and analytics, MMM, BI, and GMP, maintain depth across each to lead expert practitioners, challenge their thinking, and make sound calls on approach and quality., • Build and Develop the Leadership Team: manage the practice leads and senior practitioners within data services, create clear development pathways, run structured coaching conversations, and build the succession depth the practice needs to grow., • Represent Data Services Externally: present at C‑suite and senior marketing leadership level, support major client pitches, and contribute to Brainlabs’ market reputation through thought leadership and industry presence., • A Multi‑Disciplinary Data Leader: have a track record of leading marketing data teams across more than one discipline, likely spanning tagging and analytics, MMM, and BI, whether built in agencies or in‑house., • Technically Credible Across the Stack: have enough depth across analytics, data science, and measurement to lead expert practitioners, challenge their work, and make sound technical judgements, even where you are not the specialist in the room., • AI‑First in Your Approach: have a clear, practical vision for how AI transforms data services delivery and the leadership conviction to make that change happen at team and practice level., • Commercially Driven: have owned revenue targets and grown a book of business, with a genuine instinct for where data creates commercial value and how to translate technical capability into client investment., • A Builder of High‑Performing Teams: develop leadership capability in the people below you, create environments where technical excellence and commercial drive coexist, and hold yourself accountable for the performance of your whole team., • A Compelling Communicator: present to C‑suite clients and internal leadership with equal confidence, translating complex data capability into narratives that land with people who don’t live in spreadsheets., • Commercial Growth: data services revenue grows year‑on‑year under your leadership, with clear evidence of new business wins and expansion across existing clients., • AI Transformation: achieve documented, measurable adoption of AI across data services ways of working, with clear before‑and‑after evidence of improved efficiency and output quality across the practice., • Practice Quality: client satisfaction and QA metrics are consistently strong across all data services disciplines, and you can evidence how your leadership has raised the quality bar since you joined., • Team and Leadership Development: the leaders within your team are developing and performing at or above expectations, and you can point to specific examples of how you have built capability and succession depth., • Market Position: Brainlabs is increasingly recognised as a data services leader, evidenced by new business wins, published thought leadership, and the reputation you and your team carry in the market. Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. #J-18808-Ljbffr

At BCA Research, we’ve spent more than 75 years helping the world’s most sophisticated investors answer one critical question: what happens next? Our reputation is built on independence, intellectual rigor, and the ability to challenge consensus thinking, principles that shape our conviction every day. We’re known in the industry as a leading macro brand, home to some of the sharpest strategists in investment research. Our insights are widely featured across major media, industry forums, and global conferences, shaping how investors interpret the world around them. What We Do Markets don’t move in straight lines. Economies turn, geopolitical risks emerge, and opportunities appear where others aren’t looking. That’s where we come in. Our clients rely on us to: • Stay ahead of economic cycles, • Understand geopolitical shifts and market risks, • Identify turning points before they become consensus, • Cut through noise with independent, differentiated insights What makes BCA interesting? • Serving client in more than 70 countries., • Working at BCA means joining a community of curious, ambitious thinkers who thrive on asking big questions about the global economy., • Headquartered in Montreal, with additional offices in New York and London., • A research staff of 60+ committed to non-consensus daily debate. About the role BCA Research is seeking a commercially driven Associate Vice-President, Sales to focus on new business development across assigned institutional territories and accounts. This is a pure hunter role focused on originating and closing new client relationships with institutional investors. The successful candidate will be responsible for proactively identifying opportunities, building senior-level relationships, and driving subscription sales growth across BCA's research platform and strategic offerings. The role is best suited to an ambitious and driven sales professional with early-to-mid career experience selling investment research, financial data, or related subscription solutions into institutional investment firms, and who is looking to build a career in institutional new business development. • Drive new business acquisition across assigned territories and target institutional accounts, • Prospect and originate opportunities through networking, outbound outreach, referrals, conferences, and strategic relationship development, • Manage the full sales cycle from lead generation through negotiation and close, • Support the creation and execution of territory business development plans focused on generating pipeline growth and increasing market penetration, • Build relationships with senior investment professionals including portfolio managers, CIOs, strategists, economists, and research teams, • Position BCA's research solutions through consultative sales techniques and value-based client conversations, • Collaborate with Research, Marketing, and Client Success teams to support business development initiatives and client engagement, • Promote attendance and participation in BCA conferences, events, and BCA Academy training programs, • Maintain accurate pipeline activity, forecasting, and client records within Salesforce, • Represent BCA Research professionally within the institutional investment community Measures of Success • New business revenue generation, • Pipeline creation and conversion, • Growth of institutional client relationships within assigned territory, • Sales activity levels including meetings, calls, and prospect engagement, • Expansion of BCA's presence within targeted institutional segments Experience Required • 2-3+ years of experience in institutional financial services sales, investment research sales, or subscription-based solution sales, • Experience selling to institutional clients in Continental Europe is a plus, • Demonstrated interest or early success in a new business development ("hunter") sales role, • Ability to originate, manage, and progress institutional sales opportunities through to close, • Exposure to institutional investors such as asset managers, hedge funds, pension funds, private banks, or investment banks, • Strong consultative sales and relationship-building skills, • Familiarity with CRM systems such as Salesforce, • Strong interest in global macroeconomics, investment strategy, and financial markets, • Excellent communication, presentation, and interpersonal skills Nice to Have • CFA or other relevant professional designation (or progress toward one), • Existing network of institutional investment professionals within the assigned territory, • Experience selling macroeconomic research, investment strategy, or financial market intelligence solutions, • Results-oriented and commercially driven, • Strong relationship-building skills, • Entrepreneurial mindset and self-starter, • High level of professionalism and credibility, • Strong communication and influencing abilities, • Resilient and persistent, • Collaborative team player with a proactive approach, • Ability to thrive in a fast-paced, performance-oriented environment #J-18808-Ljbffr

Brainlabs is the media agency built to answer one question: what’s actually driving profit? Founded in 2012 by Daniel Gilbert, we were built by engineers before we were a media agency. Today, 1,000+ Brainlabbers across five continents use our proprietary agents, built on 32 media tools and over 2,500 logged experiments, to help brands connect every channel they plan and buy to one thing: the bottom line. • Set the Strategic Direction for Data Services: own the vision, roadmap, and practice-wide standards across BI, Data Science, digital analytics, and Google Marketing Platform, ensuring each team is pulling in the same direction and delivering to a consistent quality bar., • Lead the AI Overhaul of Data Services: drive the transformation of how data services teams work, embed AI into every practice area, and build the processes, tools, and skills that make Brainlabs’ data delivery faster, more rigorous, and harder to replicate., • Own the Commercial Performance of the Practice: be accountable for data services revenue and growth, identify expansion opportunities within existing clients, contribute to new business pitches, and build a pipeline of data services work across the agency., • Provide Technical Leadership Across Disciplines: set the standard for technical excellence across tagging and analytics, MMM, BI, and GMP, maintain depth across each to lead expert practitioners, challenge their thinking, and make sound calls on approach and quality., • Build and Develop the Leadership Team: manage the practice leads and senior practitioners within data services, create clear development pathways, run structured coaching conversations, and build the succession depth the practice needs to grow., • Represent Data Services Externally: present at C‑suite and senior marketing leadership level, support major client pitches, and contribute to Brainlabs’ market reputation through thought leadership and industry presence., • A Multi‑Disciplinary Data Leader: have a track record of leading marketing data teams across more than one discipline, likely spanning tagging and analytics, MMM, and BI, whether built in agencies or in‑house., • Technically Credible Across the Stack: have enough depth across analytics, data science, and measurement to lead expert practitioners, challenge their work, and make sound technical judgements, even where you are not the specialist in the room., • AI‑First in Your Approach: have a clear, practical vision for how AI transforms data services delivery and the leadership conviction to make that change happen at team and practice level., • Commercially Driven: have owned revenue targets and grown a book of business, with a genuine instinct for where data creates commercial value and how to translate technical capability into client investment., • A Builder of High‑Performing Teams: develop leadership capability in the people below you, create environments where technical excellence and commercial drive coexist, and hold yourself accountable for the performance of your whole team., • A Compelling Communicator: present to C‑suite clients and internal leadership with equal confidence, translating complex data capability into narratives that land with people who don’t live in spreadsheets., • Commercial Growth: data services revenue grows year‑on‑year under your leadership, with clear evidence of new business wins and expansion across existing clients., • AI Transformation: achieve documented, measurable adoption of AI across data services ways of working, with clear before‑and‑after evidence of improved efficiency and output quality across the practice., • Practice Quality: client satisfaction and QA metrics are consistently strong across all data services disciplines, and you can evidence how your leadership has raised the quality bar since you joined., • Team and Leadership Development: the leaders within your team are developing and performing at or above expectations, and you can point to specific examples of how you have built capability and succession depth., • Market Position: Brainlabs is increasingly recognised as a data services leader, evidenced by new business wins, published thought leadership, and the reputation you and your team carry in the market. Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. #J-18808-Ljbffr

At BCA Research, we’ve spent more than 75 years helping the world’s most sophisticated investors answer one critical question: what happens next? Our reputation is built on independence, intellectual rigor, and the ability to challenge consensus thinking, principles that shape our conviction every day. We’re known in the industry as a leading macro brand, home to some of the sharpest strategists in investment research. Our insights are widely featured across major media, industry forums, and global conferences, shaping how investors interpret the world around them. What We Do Markets don’t move in straight lines. Economies turn, geopolitical risks emerge, and opportunities appear where others aren’t looking. That’s where we come in. Our clients rely on us to: • Stay ahead of economic cycles, • Understand geopolitical shifts and market risks, • Identify turning points before they become consensus, • Cut through noise with independent, differentiated insights What makes BCA interesting? • Serving client in more than 70 countries., • Working at BCA means joining a community of curious, ambitious thinkers who thrive on asking big questions about the global economy., • Headquartered in Montreal, with additional offices in New York and London., • A research staff of 60+ committed to non-consensus daily debate. About the role BCA Research is seeking a commercially driven Associate Vice-President, Sales to focus on new business development across assigned institutional territories and accounts. This is a pure hunter role focused on originating and closing new client relationships with institutional investors. The successful candidate will be responsible for proactively identifying opportunities, building senior-level relationships, and driving subscription sales growth across BCA's research platform and strategic offerings. The role is best suited to an ambitious and driven sales professional with early-to-mid career experience selling investment research, financial data, or related subscription solutions into institutional investment firms, and who is looking to build a career in institutional new business development. • Drive new business acquisition across assigned territories and target institutional accounts, • Prospect and originate opportunities through networking, outbound outreach, referrals, conferences, and strategic relationship development, • Manage the full sales cycle from lead generation through negotiation and close, • Support the creation and execution of territory business development plans focused on generating pipeline growth and increasing market penetration, • Build relationships with senior investment professionals including portfolio managers, CIOs, strategists, economists, and research teams, • Position BCA's research solutions through consultative sales techniques and value-based client conversations, • Collaborate with Research, Marketing, and Client Success teams to support business development initiatives and client engagement, • Promote attendance and participation in BCA conferences, events, and BCA Academy training programs, • Maintain accurate pipeline activity, forecasting, and client records within Salesforce, • Represent BCA Research professionally within the institutional investment community Measures of Success • New business revenue generation, • Pipeline creation and conversion, • Growth of institutional client relationships within assigned territory, • Sales activity levels including meetings, calls, and prospect engagement, • Expansion of BCA's presence within targeted institutional segments Experience Required • 2-3+ years of experience in institutional financial services sales, investment research sales, or subscription-based solution sales, • Experience selling to institutional clients in Continental Europe is a plus, • Demonstrated interest or early success in a new business development ("hunter") sales role, • Ability to originate, manage, and progress institutional sales opportunities through to close, • Exposure to institutional investors such as asset managers, hedge funds, pension funds, private banks, or investment banks, • Strong consultative sales and relationship-building skills, • Familiarity with CRM systems such as Salesforce, • Strong interest in global macroeconomics, investment strategy, and financial markets, • Excellent communication, presentation, and interpersonal skills Nice to Have • CFA or other relevant professional designation (or progress toward one), • Existing network of institutional investment professionals within the assigned territory, • Experience selling macroeconomic research, investment strategy, or financial market intelligence solutions, • Results-oriented and commercially driven, • Strong relationship-building skills, • Entrepreneurial mindset and self-starter, • High level of professionalism and credibility, • Strong communication and influencing abilities, • Resilient and persistent, • Collaborative team player with a proactive approach, • Ability to thrive in a fast-paced, performance-oriented environment #J-18808-Ljbffr

At BCA Research, we’ve spent more than 75 years helping the world’s most sophisticated investors answer one critical question: what happens next? Our reputation is built on independence, intellectual rigor, and the ability to challenge consensus thinking, principles that shape our conviction every day. We’re known in the industry as a leading macro brand, home to some of the sharpest strategists in investment research. Our insights are widely featured across major media, industry forums, and global conferences, shaping how investors interpret the world around them. What We Do Markets don’t move in straight lines. Economies turn, geopolitical risks emerge, and opportunities appear where others aren’t looking. That’s where we come in. Our clients rely on us to: • Stay ahead of economic cycles, • Understand geopolitical shifts and market risks, • Identify turning points before they become consensus, • Cut through noise with independent, differentiated insights What makes BCA interesting? • Serving client in more than 70 countries., • Working at BCA means joining a community of curious, ambitious thinkers who thrive on asking big questions about the global economy., • Headquartered in Montreal, with additional offices in New York and London., • A research staff of 60+ committed to non-consensus daily debate. About the role BCA Research is seeking a commercially driven Associate Vice-President, Sales to focus on new business development across assigned institutional territories and accounts. This is a pure hunter role focused on originating and closing new client relationships with institutional investors. The successful candidate will be responsible for proactively identifying opportunities, building senior-level relationships, and driving subscription sales growth across BCA's research platform and strategic offerings. The role is best suited to an ambitious and driven sales professional with early-to-mid career experience selling investment research, financial data, or related subscription solutions into institutional investment firms, and who is looking to build a career in institutional new business development. • Drive new business acquisition across assigned territories and target institutional accounts, • Prospect and originate opportunities through networking, outbound outreach, referrals, conferences, and strategic relationship development, • Manage the full sales cycle from lead generation through negotiation and close, • Support the creation and execution of territory business development plans focused on generating pipeline growth and increasing market penetration, • Build relationships with senior investment professionals including portfolio managers, CIOs, strategists, economists, and research teams, • Position BCA's research solutions through consultative sales techniques and value-based client conversations, • Collaborate with Research, Marketing, and Client Success teams to support business development initiatives and client engagement, • Promote attendance and participation in BCA conferences, events, and BCA Academy training programs, • Maintain accurate pipeline activity, forecasting, and client records within Salesforce, • Represent BCA Research professionally within the institutional investment community Measures of Success • New business revenue generation, • Pipeline creation and conversion, • Growth of institutional client relationships within assigned territory, • Sales activity levels including meetings, calls, and prospect engagement, • Expansion of BCA's presence within targeted institutional segments Experience Required • 2-3+ years of experience in institutional financial services sales, investment research sales, or subscription-based solution sales, • Experience selling to institutional clients in Continental Europe is a plus, • Demonstrated interest or early success in a new business development ("hunter") sales role, • Ability to originate, manage, and progress institutional sales opportunities through to close, • Exposure to institutional investors such as asset managers, hedge funds, pension funds, private banks, or investment banks, • Strong consultative sales and relationship-building skills, • Familiarity with CRM systems such as Salesforce, • Strong interest in global macroeconomics, investment strategy, and financial markets, • Excellent communication, presentation, and interpersonal skills Nice to Have • CFA or other relevant professional designation (or progress toward one), • Existing network of institutional investment professionals within the assigned territory, • Experience selling macroeconomic research, investment strategy, or financial market intelligence solutions, • Results-oriented and commercially driven, • Strong relationship-building skills, • Entrepreneurial mindset and self-starter, • High level of professionalism and credibility, • Strong communication and influencing abilities, • Resilient and persistent, • Collaborative team player with a proactive approach, • Ability to thrive in a fast-paced, performance-oriented environment #J-18808-Ljbffr

Brainlabs is the media agency built to answer one question: what’s actually driving profit? Founded in 2012 by Daniel Gilbert, we were built by engineers before we were a media agency. Today, 1,000+ Brainlabbers across five continents use our proprietary agents, built on 32 media tools and over 2,500 logged experiments, to help brands connect every channel they plan and buy to one thing: the bottom line. • Set the Strategic Direction for Data Services: own the vision, roadmap, and practice-wide standards across BI, Data Science, digital analytics, and Google Marketing Platform, ensuring each team is pulling in the same direction and delivering to a consistent quality bar., • Lead the AI Overhaul of Data Services: drive the transformation of how data services teams work, embed AI into every practice area, and build the processes, tools, and skills that make Brainlabs’ data delivery faster, more rigorous, and harder to replicate., • Own the Commercial Performance of the Practice: be accountable for data services revenue and growth, identify expansion opportunities within existing clients, contribute to new business pitches, and build a pipeline of data services work across the agency., • Provide Technical Leadership Across Disciplines: set the standard for technical excellence across tagging and analytics, MMM, BI, and GMP, maintain depth across each to lead expert practitioners, challenge their thinking, and make sound calls on approach and quality., • Build and Develop the Leadership Team: manage the practice leads and senior practitioners within data services, create clear development pathways, run structured coaching conversations, and build the succession depth the practice needs to grow., • Represent Data Services Externally: present at C‑suite and senior marketing leadership level, support major client pitches, and contribute to Brainlabs’ market reputation through thought leadership and industry presence., • A Multi‑Disciplinary Data Leader: have a track record of leading marketing data teams across more than one discipline, likely spanning tagging and analytics, MMM, and BI, whether built in agencies or in‑house., • Technically Credible Across the Stack: have enough depth across analytics, data science, and measurement to lead expert practitioners, challenge their work, and make sound technical judgements, even where you are not the specialist in the room., • AI‑First in Your Approach: have a clear, practical vision for how AI transforms data services delivery and the leadership conviction to make that change happen at team and practice level., • Commercially Driven: have owned revenue targets and grown a book of business, with a genuine instinct for where data creates commercial value and how to translate technical capability into client investment., • A Builder of High‑Performing Teams: develop leadership capability in the people below you, create environments where technical excellence and commercial drive coexist, and hold yourself accountable for the performance of your whole team., • A Compelling Communicator: present to C‑suite clients and internal leadership with equal confidence, translating complex data capability into narratives that land with people who don’t live in spreadsheets., • Commercial Growth: data services revenue grows year‑on‑year under your leadership, with clear evidence of new business wins and expansion across existing clients., • AI Transformation: achieve documented, measurable adoption of AI across data services ways of working, with clear before‑and‑after evidence of improved efficiency and output quality across the practice., • Practice Quality: client satisfaction and QA metrics are consistently strong across all data services disciplines, and you can evidence how your leadership has raised the quality bar since you joined., • Team and Leadership Development: the leaders within your team are developing and performing at or above expectations, and you can point to specific examples of how you have built capability and succession depth., • Market Position: Brainlabs is increasingly recognised as a data services leader, evidenced by new business wins, published thought leadership, and the reputation you and your team carry in the market. Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. #J-18808-Ljbffr

The SPA/OOHCR Practitioner will: Answer all calls to the SPA in a patient and courteous manner, and to screen and prioritise these appropriately. Provide support, information and education to family members, carers and other professionals who may access the SPA. Maintain a good public image of the S

Bonhams is seeking a Client Service Administrator to join our busy Client Services team.You will answer client calls and emails, act as a sale-liaison for auctions, and manage bidder registrations, online and telephone bidding, and ad-hoc requests.You will cover reception and registration, process p

Previous call centre or sector-specific experience is desirable but not essential, as full training will be provided. Dependent on age, minimum wage + 20p per hour Key Responsibilities Answer incoming calls and deal with customer enquiries professionally and efficiently.

Technical Administrator (Manufacturing) Gillingham, Dorset £29,000-£30,000 + Progression + Training + Office Based + Company Benefits Are you an Administrator or similar looking for a technical, local role within a market-leading, stable manufacturer known for looking after their staff who offer the chance to provide varied project support and optional progression to senior roles? This market leading manufacturer provide a diverse range of lighting products for a broad and growing client base across the UK including consultants, end users and contractors. They have seen continual growth since their establishment to the point they now have over 400 employees and are looking to grow their Administration team to provide support for a range of Projects. This varied role will see you undertaking a broad range of technical support work including preparing documentation, answering phone calls, setting up and checking on progress of quotes. You will work within a tight-knit team of 5 in addition to liaising with sales and other office teams. This local, Monday-Friday role would suit an Administrator or similar with Technical knowledge looking to join a friendly team within a leading Manufacturer who offer a nice work environment and a good work life balance. The Role: Carry out general Technical and Business Administration work Answer inbound calls, prepare quotations and chase up progress Ensure all paperwork is up to date Support sales, specification and other departments Work within tight-knit team of 4 The Person: Administrator or similar Looking to work on Technical projects Commutable to Gillingham Technical, Administrator, Business, Support, Engineering, Manufacturing, Project, Lighting, Office-based, Admin, Inbound, Coordinator, North West, Dorset, Gillingham, Shaftesbury, Wincanton Reference Number: BBBH26794 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. TPBN1_UKTJ

You will welcome guests, answer calls, manage enquiries, and support concierge services with discretion.

The Service Coordinator will be tasked with the following duties: Schedule PPM visits for the Engineering division Answer inbound calls from clients Raising and scheduling jobs Arranging engineers and subcontractors to attend works Raising purchase orders Service Coordinator - Salary & Benefits Basi

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Desktop Support Engineer provides Break Fix, fault d

RAA's Roadside Assistance Centre is growing — and we've got multiple Call Centre Consultant roles up for grabs. A knack for fast-paced call centre work. Answer member and client calls with professionalism and empathy.

Temporary Receptionist needed to manage reception, answer calls, and perform administrative tasks for a property management company.

Customer Service Planner £30,784 + Excellent Benefits Tower Hamlets, London Full Time, Permanent We are looking for a customer-focused Planner to join our busy team in Tower Hamlets, London, playing a vital role in ensuring repairs and maintenance appointments are scheduled efficiently and delivered in line with contractual service levels. About the Role Working in a fast-paced environment, you will manage a high volume of incoming and outgoing calls, liaising with residents, clients, subcontractors, suppliers and operational teams to coordinate appointments and keep works progressing smoothly. Using our scheduling systems, you will plan and allocate work to operatives and subcontractors, ensuring jobs are appointed at the right time, in the right sequence and with the appropriate resources. You'll take ownership of complex repairs, work closely with site teams to provide updates, and help resolve issues where service standards may have been impacted, always maintaining customer confidence and delivering a positive experience. This is a role that requires excellent organisation, attention to detail and the ability to juggle multiple priorities. You'll be responsible for managing workloads, monitoring work-in-progress jobs and ensuring appointments are arranged and completed within agreed timescales. As a key point of contact for residents, you'll use both telephone and email communications to provide updates, answer queries and deliver outstanding customer service throughout the customer journey. About You You'll be an organised and proactive individual with previous experience in planning, scheduling, customer service or administration, ideally within social housing, repairs and maintenance, property services or a similar sector. You will be comfortable managing multiple bookings, appointments and workstreams simultaneously while maintaining accurate records and ensuring service targets are achieved. A professional and confident telephone manner is essential, along with excellent communication skills and the ability to build positive relationships with residents, clients, operatives and subcontractors at all levels. You will be able to remain calm under pressure, prioritise effectively and make informed decisions to ensure jobs are completed within target timescales. Knowledge of repairs and maintenance operations would be highly beneficial, particularly an understanding of how works should be sequenced and coordinated efficiently. Strong administrative and IT skills are also important, as you'll be regularly using scheduling systems and Microsoft Office applications to manage appointments, update records and monitor performance. Most importantly, you'll be passionate about delivering exceptional customer service and committed to ensuring every customer receives a positive experience, even in challenging situations. Benefits • 26 Days Holiday & Bank Hols, • Enhanced Pension Plan, • Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more, • Life Assurance & Accident Cover, • Share Save, • Enhanced Maternity & Paternity Pay, • Work Perks Discounts & Vouchers, • Buy & Sell Holiday, • Flexible Working & Flexible Bank Holidays, • Cycle to Work, • Volunteering (2 days paid), • Learning & Development Opportunities, • Extensive Wellbeing Support, including EAP., • Loyalty & Values Awards, • Funded Professional Subscription, • Eye Care Vouchers About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment

Marketing Director- circa £115K plus 30% Bonus Opp LONDON - 4 days a week in office We're on the hunt for a Marketing Director or a Head of Marketing who has proven team leadership looking to take the next step up! You could be sat client side where you have worked in the Publishing/Content Creator/Entertainment Industries both B2C and B2B ideally… Or could you be sitting agency side, where you want to own the story end to end - effectively building the market engine for the creator age. You'll be an 'A-Type' personality focused on building a next-generation media and investment platform focused on the people, ideas and communities shaping a happier, healthier humanity. Our portfolio spans creator-led media brands, ventures and communities - bringing together storytelling, culture, technology and investment to build brands that people don't just watch, but actively want to be part of. This role will build the engine behind them. THE MISSION This is bigger than running campaigns. You'll define how attention is earned, captured and compounded across a portfolio of distinctive creator-led brands - and help answer one of the biggest questions in media today: What does marketing look like in the creator age? You'll turn audience growth from an art into a system - without losing the creativity, instinct and cultural intelligence that makes great brands impossible to ignore. WHAT YOU'LL BUILD · Make virality repeatable Turn formats, share triggers and remixability into a system - not a lucky one-off. · Give every channel a job Build a portfolio-wide channel strategy spanning discovery, depth, capture and habit. Measure audience quality, not vanity metrics. · Make great content travel Create playbooks that move our stories credibly across platforms, streamers and third-party media. · Own the audience Turn attention into durable, owned relationships through email, community, membership and events. · Build smarter data loops Partner with BI to create first-party data systems that make every campaign smarter than the last. · Own culture and timing Build cultural calendars that allow brands to show up with relevance and intent - never simply react. · Turn merch into moments Shape a creator merchandise strategy where drops feel like cultural events, not interruptions. · Build a culture of testing Move fast. Test intelligently. Know what to scale, what to iterate and what to kill. · Build the team Lead a high-performance marketing function and set the standards across the portfolio. YOU'LL BE GREAT AT THIS IF… · You build systems, not just channels. · You see virality as something that can be engineered. · You're comfortable making hard calls about focus, sequencing and what not to do. · You know that different platforms require different strategies, not different versions of the same content calendar. · You love working with creators and understand that long-term brand equity matters · You're data-led, culturally sharp and allergic to guesswork. · And you want to operate in a high-standard, high-speed environment where ambition is the starting point. THE IDEAL BACKGROUND · You're a senior marketing leader who has scaled brands in media, entertainment, the creator economy or consumer platforms. · You've built owned-audience channels; owning distribution partnerships · You've built and managed high-output, high-accountability marketing teams. · And you know how to do all of that across multiple brands at once. · Most importantly, you're not looking for a role where you simply manage the machine. *Rates depend on experience and client requirements

JB507: Receptionist Location: Rainham, Essex Salary: £14.28 per hour Overview First Military Recruitment are currently seeking a Receptionist on behalf of one of our clients. As the first point of contact for students, staff and visitors, the successful candidate will play a key role in creating a welcoming and professional environment while providing effective administrative support to the wider team. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration. Duties and Responsibilities for the Receptionist: Greet and welcome all students, staff, visitors and contractors in a friendly and professional manner. Answer, screen and direct incoming telephone calls, taking accurate messages where required. Manage visitor sign-in procedures and ensure safeguarding and security protocols are followed at all times. Maintain a clean, tidy and welcoming reception area. Provide administrative support to the school's management and administrative teams. Handle incoming and outgoing post, parcels and deliveries, ensuring items are distributed promptly. Coordinate meeting room bookings and ensure rooms are prepared for meetings and events. Assist with organising meetings, training sessions and school events, including arranging refreshments where required. Monitor and order office and reception supplies to maintain adequate stock levels. Maintain accurate records, filing systems and student information in line with data protection requirements. Support senior leadership and administrative staff with general office duties as required. Ensure confidentiality is maintained when handling sensitive student and staff information. Skills and Qualifications for the Receptionist: Previous experience in a receptionist, front-of-house or administrative role is desirable but not essential, as full training will be provided. Excellent communication and interpersonal skills. Friendly, professional and approachable manner. Strong organisational skills with excellent attention to detail. Ability to multitask and prioritise workload effectively. Proficient in Microsoft Office applications, including Word, Excel and Outlook. Ability to handle confidential information with discretion. A positive attitude and willingness to work as part of a team. Previous experience within an educational environment would be advantageous but is not essential. Location: Rainham, Essex Salary: £14.28 per hour

Junior Administrator About the Role We are seeking a proactive and organised Junior Administrator to join our clients team. This position is vital to ensuring the smooth running of daily operations. You will be the first point of contact for incoming calls and general enquiries, while also providing dependable administrative support across the business. Key Responsibilities Answer incoming phone calls and respond to general queries with professionalism and efficiency. Maintain an excellent telephone manner at all times, ensuring a positive experience for callers. Handle data entry tasks with accuracy and attention to detail. Learn and become proficient in the company’s internal database and other systems. Manage incoming emails, documents, and administrative requests. Support the wider team with general administrative tasks. Maintain organised records and filing systems. About You Excellent telephone manner and confidence in handling calls. Strong communication skills, both written and verbal. A desire to learn and develop new skills, particularly around systems and processes. High attention to detail and accuracy. Strong organisational ability and a proactive approach to workload management. Suitable for a candidate at the beginning of their career

We are seeking a professional and personable Front of House Receptionist to join our luxury cosmetic hospital in central London. The successful candidate will be the first point of contact for clients, providing exceptional customer service in a sophisticated environment. This role offers an excellent opportunity to work within a prestigious setting, supporting the smooth operation of our clinic while delivering a welcoming VIP experience for all visitors. This position is based in the hospital Monday to Friday. You must be very well presented with some luxury front of house or receptionist experience. Ideally you should have experience working in a high-end clinic to be considered. Duties • Greet clients warmly upon arrival, ensuring they feel valued and comfortable, • Manage appointment bookings and schedule consultations using our administrative systems, • Answer phone calls, respond to enquiries, and direct messages efficiently, • Maintain a tidy and organised reception area, reflecting the clinic’s luxury standards, • Assist with administrative tasks such as data entry, filing, and processing payments, • Coordinate with practitioners to ensure smooth daily operations There will be progression and growth opportunities available as well

Customer Service Advisor Are you an experienced Customer Service professional who enjoys helping customers and providing a high standard of service? We’re currently recruiting for a Customer Service Advisor to join an established and successful UK business. This is a predominantly customer service-focused position, where you’ll be the first point of contact for customers, handling enquiries, resolving issues and ensuring they receive the right information and support. You’ll work with both trade and retail customers, developing your product knowledge so you can confidently answer queries and assist customers throughout their journey. Responsibilities: Working as part of a friendly and supportive team, your responsibilities will include: Handling a high volume of inbound telephone calls and responding to customer enquiries. Providing helpful and professional advice to customers regarding products and services. Dealing with customer queries, concerns and complaints and working to resolve issues efficiently. Processing customer orders and invoices accurately. Liaising with internal departments to ensure customer queries are directed to the correct team. Keeping customers informed and providing updates where required. Building positive and professional relationships with both trade and retail customers. Supporting the wider team and Area Sales Managers with customer-related administration. Developing a strong understanding of the company’s products and services to provide accurate information. Requirements: We’re looking for someone who genuinely enjoys working with customers and takes pride in delivering a great service. You’ll ideally have: Previous Customer Service experience. Experience working in a busy, telephone-based customer service environment. A confident, friendly and professional telephone manner. Excellent communication skills, both verbal and written. Good computer skills and confidence using different systems. Strong attention to detail when processing orders and customer information. The ability to remain calm and professional when dealing with complaints or challenging queries. A positive, helpful and team-focused approach. If you’re an experienced Customer Service Advisor, Customer Service Representative, Customer Care Advisor or similar and are looking for a stable Monday-to-Friday position with a well-established business, we’d love to hear from you. Apply today with your latest CV for immediate consideration. Please note that due to the high volume of applications, we are unable to respond to every applicant. If you have not been contacted within seven days, please assume that you have not been successful on this occasion. Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contract staff across the Commercial, Logistics, Industrial and Technical sectors. We are accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures

About Us: SEE Services, established over 30 years ago, is a trusted name in the maintenance industry. We specialize in delivering top-notch services primarily in the leisure and retail sectors. Currently, we handle approximately 250 reactive electrical, building, and fabric jobs. Our busy Maintenance Helpdesk is at the heart of our operations, offering a dynamic and fast-paced work environment that will suit energetic and proactive individuals. About the Role: We are seeking a highly organized and proactive Helpdesk Administrator to join our dynamic team. Working on a busy maintenance helpdesk, you will play a crucial role in ensuring smooth operations and excellent client service. If you thrive in a fast-paced environment and have a knack for multitasking, this role is for you. Key Responsibilities: • Helpdesk Administrating: Monitor the helpdesk email inbox to ensure timely responses and actions., • Job Coordination: Raise jobs on our in-house CAFM (Computer-Aided Facility Management) system., • Client Communication: Send quotes to client portals and respond to general queries via email., • Call Handling: Answer incoming calls from clients, addressing general queries and logging emergency jobs., • Timekeeping: Process engineer timesheets with accuracy and efficiency., • Client Portals: Update and maintain client web portals to ensure data accuracy and transparency. Key Skills and Requirements: • Previous experience in a helpdesk or administrative role is preferred., • Strong organizational skills and the ability to prioritize tasks effectively., • Excellent communication skills, both written and verbal., • Proficient in using CAFM systems and other office software (e.g., Microsoft Office Suite)., • Ability to work under pressure in a fast-paced environment., • A customer-focused approach with a commitment to delivering high-quality service. What We Offer: • Competitive salary and benefits package., • Opportunities for professional growth and development., • A supportive and collaborative work environment