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Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve. Job responsibilities Provide support that consistently meets or exceeds Customer expectations; Determine and recommend which products or services best fit the customers' needs; Identify, analyze, and repair product failures. Order and replace parts as needed; Support and maintain user account information including rights, security and systems groups; Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary; Provide troubleshooting and problem resolution support for all network devices; Coordinate with third-party vendors to resolve hardware and software problems, as required; Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite; Interface with hardware and software vendors for planning and problem resolution; Interface with manufacturers and third-party vendors for technical assistance; Execute the installation of PCs, peripherals and LAN-based equipment; Assist with setting up security, file access and other administrative procedures associated with moves; Move workstations, peripherals and telecommunications equipment, as required; Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's,; Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's, Test completed IMAC's and verify acceptance by end user, Document changes to inventory use and configuration, AV and Conference support with software such as Webex, Skype for Business, Zoom etc. Requirement's At least 2 years experience or equivalent combination of education and related experience may also be considered Some knowledge of ITIL V3 or V4 Foundation Microsoft Operating System (Windows 7-11) / Office / M365 (essential) Excellent MS Office 365 skills as a user (essential) Able to solve simple hardware issues (essential) Mobile device support (Apple iOS preferred) Basic understanding of networking skills (DNS, DHCP, IPv4, TCP/IP) - essential Knowledge of Active Directory permissions & attributes (essential) Team Player and Analytical Thinking Open, positive personality, and an exceptional attitude towards a willingness to learn Flexibility to travel when needed Customer oriented (Service awareness) with good interpersonal and communication skills Able to adapt in a fast-moving technology environment Able to assume day to day responsibilities generating specific deliverables Relationship-builder, at ease with people and capable of quickly building trust Language skills: Proficiency in English, both spoken and written (essential) What we offer Competitive salary and benefits package including monthly bonus Private health scheme Extra vacation days Opportunities to learn and develop: training programs Personalized career path within the organization Exposure to an international environment as part of a multicultural team spread across Europe About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. TPBN1_UKTJ

About the role… We are excited to be recruiting for an Aftersales Advisor.This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become

Network Product and Service Owner.We are looking for a Network Product and Service Owner to join our community of tech experts in DWP Digital.We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by near.

A great opportunity for an experienced pharmaceutical or food industry Field Service Engineer or Factory Maintenance Engineer to join a worldwide market leading manufacturer of packaging machinery supplied to the pharmaceutical market.Great package, great company and a genuinely nice place to work!

About the role…We are excited to be recruiting for an Aftersales Advisor.This is an unrivalled opportunity to join one of the UKs fastest growing motor groups.Covering both parts and service, this is a fantastic opportunity to take the next step into your customer

This exciting opportunity offers a salary of £76,500 per annum, as well as car allowance and an annual bonus of up to 10% (depending on achieving agreed targets and sufficient funds available and in line with the SLT Remuneration Policy).We also offer generous annual leave entitlement of six weeks

We are excited to be recruiting for an Aftersales Advisor.This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the be

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Take your sales career further as an Independent Technology Sales Partner.Sell printing and document solutions with 75% profit on hardware and lifetime residuals on services.High earnings with unlimited potential.Recurring income from service contracts.Flexible working hours and location.Full autono

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Propel Tech provide software development consultancy services to clients across a range of sectors.Join Propel Tech as a Development Team Manager and become a trusted technical voice for our clients.You’ll use your experience to guide technical decisions, improve how we deliver, and support a tale