IT Service Engineer
6 days ago
Stonehouse
Salary: £28,000 - 32,000 per year • At least three years recent experience in an IT Service Desk or IT Support role, • Strong troubleshooting skills across hardware, software and networks, • Experience supporting Windows operating systems, • Good understanding of DHCP, DNS, Active Directory and Group Policy, • Experience supporting enterprise wireless environments, • Strong knowledge of computer hardware, components and compatibility, • Experience installing and troubleshooting software within a networked environment, • Experience supporting printers, copiers and other network-connected devices, • Understanding of fundamental networking principles, • Experience with mobile device and smartphone configuration, • Experience with data cabling, patching and CAT5/6 wiring, • Basic experience with managed switches and VLAN configuration, • Good understanding of security technologies including antivirus, anti-spam and workstation firewalls, • Strong Microsoft Office skills, including Word, Excel, Outlook and PowerPoint, • Excellent communication and customer service skills, • Full UK driving licence and willingness to travel between sites, • ITIL or CompTIA A+ certification would be advantageous, • Microsoft certifications would be advantageous, • Experience or knowledge of SharePoint would be advantageous, • Experience or knowledge of PowerShell or scripting would be advantageous, • Experience or knowledge of VPN and remote access technologies would be advantageous, • Experience or knowledge of SCCM / endpoint deployment would be advantageous, • Experience or knowledge of VOIP and mobile telephony would be advantageous, • Experience or knowledge of Apple devices would be advantageous, • Experience or knowledge of 802.1x, RADIUS or network authentication would be advantageous, • Experience or knowledge of HP switch configuration would be advantageous, • Experience or knowledge of virtual or thin-client environments would be advantageous, • Experience or knowledge of interactive whiteboards and multi-monitor setups would be advantageous, • Experience or knowledge of Cyber Essentials would be advantageous, • Experience or knowledge of IT accessibility solutions would be advantageous, • Provide 1st and 2nd line technical support across multiple sites and to remote users, • Troubleshoot hardware, software, network and connectivity issues, • Support Windows client environments and Microsoft 365, • Support Active Directory, Group Policy, DHCP and DNS, • Maintain and troubleshoot wired and wireless networks, VPNs and mobile connectivity, • Carry out basic network configuration, including VLANs and patching, • Install, configure, repair and upgrade desktops, laptops, tablets, printers and peripherals, • Support networked and local printing and copier hardware, • Configure and support network-connected devices such as IP cameras and access control systems, • Support mobile devices and smartphones, • Provide technical support for telephony and Microsoft Teams, • Set up and support projectors, displays, interactive boards and other AV equipment, • Provide technical support for meetings, events, conferencing and live streaming, • Monitor IT systems and equipment to proactively identify issues, • Manage service desk tickets, ensuring incidents and requests are accurately logged and resolved within agreed SLAs, • Maintain accurate asset records, technical documentation and knowledge base articles, • Liaise with third-party suppliers where required, • Contribute to IT projects and continuous service improvement, • Assist with IT procurement activities, • Provide occasional out-of-hours support, with time off in lieu provided, • Active Directory, • Excel, • Hardware, • Support, • ITIL, • Microsoft 365, • Mobile, • Network, • PowerShell, • Security, • SharePoint, • VPN, • Windows, • Office 365 We are a well-established organisation with a varied and business-critical IT environment supporting users across multiple sites and remote locations. We are hiring an IT Service Desk Engineer to join our IT Services team in Cheltenham on a permanent, full-time basis. This is a hands-on role with broad exposure across desktop and hardware support, networking, Microsoft technologies, telephony, AV and wider infrastructure. We offer a salary of £27,500 to £32,000 per annum, a supportive and collaborative IT team, and the opportunity to develop your technical skills while contributing to projects and continuous service improvement. last updated 38 week of 2026 #J-18808-Ljbffr