IT Support Engineer - 1st & 2nd Line
hace 27 días
Middlesbrough
Full-time | Office-based An established global organisation is looking for an IT Support Engineer to join their busy IT department. You’ll be the first point of contact on the helpdesk, supporting 500+ users across multiple international sites and providing hands-on 1st and 2nd line support. Key Responsibilities: • Deliver 1st/2nd line support and manage tickets through the helpdesk system, • Install and support hardware and software across multiple locations, • Maintain networks, Wi-Fi, VPNs, and remote access, • Support Office 365, VMware, RDS and IP telephony systems, • Configure and support Apple/Android devices, • Handle software patching, firmware updates and documentation, • Work with third-party providers to resolve issues, • Strong communicator with an excellent telephone manner, • Able to work independently and within a team, • Calm under pressure with strong attention to detail, • Flexible and open to learning new technologies, • Willing to work occasional out-of-hours/on-call when needed