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We are looking for exceptional Supervisor/Floor Manager to join our family! The Role of a Supervisor/Floor Manager is simple… to create unforgettable customer experiences for our valued customers! Responsibilities: Overview team and ensure the team prepare food and pizzas and drinks according to customer specifications. Communicate with customers and build exceptional experiences for them. Managing a team / supervisory experience Ensure adherence to Health and Safety and other operational requirements. We are looking for a team player who is: Experienced manager of people/busy restaurants Able to provide an exceptional customer experience through amazing food Enthusiastic with a ‘can do’ attitude Able to work well under pressure Smartly presented and professional in approach Positive with a can-do attitude Respectful to co-workers and customers Self-motivated to learn Punctual A good planner and organiser Great at communication Able to problem solve and has sound judgement Cinquecento Employee Benefits: Cinquecento 25% family dining discount Free pizza/meals for each full shift worked Paycare health wellbeing services - including My Pocket GP, Paycare Counselling and Helpline, Paycare Perks and Online Claiming Wage Stream financial wellbeing services - including Pay and Spend tracking, Flexible Pay, Automated Building and Financial Coaching Performance related bonuses (non-contractual) Tronc/Gratuities Pension scheme (subject to eligibility) Full training and certification on health and safety, food courses and wines Opportunity to learn about traditional Italian cuisine Career Development Full uniform provided Lockers provided
Position: Host/Hostess Location: Louche Soho, 5 Greek Street, London W1D 4DD Reports to: Venue Manager Employment Type: Full-time/Part-time About Louche Soho Louche Soho is a dynamic and lively bar in the heart of London’s Soho, renowned for its live music, stylish décor, and vibrant atmosphere. We are seeking a personable and organized Host/Hostess to be the welcoming face of our venue, ensuring guests have an unforgettable experience from the moment they arrive. Job Overview As the Host/Hostess, you will be the first point of contact for our guests, responsible for greeting them warmly, managing reservations, scanning IDs for entry, and coordinating seating arrangements to optimize the flow of service. You will work closely with the bar and floor staff to ensure all guests are seated comfortably and receive exceptional service. Key Responsibilities Greeting Guests: Warmly welcome guests as they arrive, check reservations, and manage the seating plan to ensure a smooth flow throughout the venue. ID Scanning: Scan guests’ IDs as required, ensuring compliance with licensing regulations. Verify age and provide wristbands or appropriate markings for entry after 9 pm. Managing Reservations: Handle phone calls, emails, and online bookings for reservations. Keep track of the reservation schedule and communicate with the bar and management team to ensure guest needs are met. Seating Coordination: Efficiently organize seating for guests, ensuring all areas are optimally filled while maintaining an enjoyable atmosphere. Adjust seating plans based on guest flow and reservation timing. Customer Service: Address guest inquiries, concerns, and special requests in a professional and friendly manner. Maintain a calm and organized demeanor during busy periods. Assisting with Event Guests: For special events, manage guest lists and coordinate with security or event planners to ensure smooth entry and seating. Communication: Maintain clear communication with bartenders, servers, and managers to ensure timely service and respond to guest needs quickly. Venue Atmosphere: Help maintain the ambiance by ensuring the front-of-house areas are tidy, and the seating layout remains organized. Requirements Experience: Previous experience as a host/hostess in a bar, restaurant, or hospitality environment is preferred but not essential. Skills: Excellent interpersonal and communication skills, organizational abilities, and the capacity to multitask in a fast-paced environment. Appearance: Maintain a professional, well-groomed appearance that reflects the high standards of Louche Soho. Customer-Oriented: A friendly, approachable demeanor with a passion for delivering outstanding customer service. Tech-Savvy: Basic knowledge of ID scanning devices and the ability to operate them efficiently. Training will be provided. Team Player: Ability to work collaboratively with the bar, floor staff, and management to ensure seamless operations. Benefits Competitive hourly wage Opportunity to work in a vibrant and exciting venue Staff discounts on food and drinks Training and opportunities for career advancement