Guildford
Front of House & Customer Service Advisor Guildford £28,000 – £30,000 + Commission (OTE £32,000) Are you passionate about delivering exceptional customer experiences in a premium, fast-paced environment? We’re working with a well-established, high-end beauty clinic in Guildford that’s expanding its team and looking for a polished, personable Front of House professional to be the face of their brand. This is a fantastic opportunity to join a growing business where no two days are the same, and where your people skills, organisation, and commercial awareness will be truly valued. What you’ll be doing: • Creating a warm, professional welcome for every client and ensuring a seamless check-in experience, • Managing appointments, handling enquiries, and confidently recommending services and products, • Supporting therapists by coordinating schedules and keeping the clinic running smoothly, • Maintaining accurate client records and managing bookings via the system, • Assisting with stock control and retail sales, • Supporting daily operations and end-of-day processes, • Working closely with the Clinic Manager on a variety of tasks What we’re looking for: • Previous Front of House, reception, or customer-facing experience (ideally within beauty, wellness, or healthcare), • A proactive, organised, and self-motivated approach, • Strong communication skills and a natural ability to build rapport, • Confidence using systems such as Outlook, Word, and booking platforms, • A positive, “can-do” attitude with a genuine interest in the beauty industry, • A desire to learn, grow, and progress within a successful business What’s on offer: • £28,000 – £30,000 basic salary + commission (OTE circa £32,000), • 28 days holiday (including bank holidays), increasing with service, • Pension scheme, • Staff discounts on treatments and products, • Commission on retail sales, • Clear opportunities for career progression within a growing organisation Working pattern: Full-time, 5 days per week, including one weekend day. If you thrive in a client-facing role and enjoy being part of a supportive, high-performing team, we’d love to hear from you. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.