49 Best bengali Jobs in London (October 2025)

East End Homes

Voids and Lettings Officer - Housing Association

19 hours ago

City of London

Voids and Lettings Officer Department: Housing Services Location: Local Office Bases - multiple sites Grade/Salary: £36,371.85 to £38,501.65 Reports To: Neighbourhood Response Manager Contract Type: Permanent / Full-Time (35 hours per week) No hybrid working Job Purpose To manage the end-to-end process of voids and lettings to ensure Eastend Homes properties are re-let quickly, cost-effectively, and in line with legal and regulatory requirements. The postholder will support the organisation’s commitment to providing high-quality homes and excellent customer service to new and transferring tenants, aligning your work with Eastend Homes’ values: • We Care – by supporting victims, vulnerable people, and communities affected by ASB and safeguarding risks., • We Are Trusted – by acting with professionalism, integrity, and a commitment to fairness., • We Are Improving – by using data, feedback, and learning to strengthen services. 1. Void Management • Coordinate all activities relating to the voids process from tenancy termination through to re-letting., • Liaise with internal teams and contractors to ensure timely completion of void works and compliance with re-let standards. Escalating issues where delays experienced., • Inspect void properties alongside technical support officers to assess works required and ensure value for money on repairs., • Maintain up to date information on systems to enable scrutiny of the process used, current position on voids status across the organisations portfolio., • Manage lettings in accordance with Eastend Homes’ allocation policies and relevant legislation., • Liaise with local authority nomination teams (e.g. Tower Hamlets) to match prospective tenants to suitable properties., • Conduct accompanied viewings and tenancy sign-ups alongside the Neighourhood Response Officer, providing information to ensure smooth handover, ensuring new tenants receive appropriate advice and support., • Carry out pre-tenancy assessments and affordability checks to minimise tenancy failure. 3. Customer Service and Communication • Provide high-quality and responsive services to prospective, new, and transferring tenants., • Deal sensitively and efficiently with customer enquiries regarding available properties, eligibility, and the lettings process., • Deliver pre-tenancy advice and ensure tenants understand their rights and responsibilities. 4. Compliance and Administration • Maintain accurate and timely records using Eastend Homes’ housing management systems., • Ensure all documentation, including tenancy agreements and statutory safety certificates, are complete and compliant. All criteria below are essential unless marked as desirable. 1. Experience • Proven experience in voids and lettings management within a social housing or local authority setting., • Experience of working with contractors and maintenance teams to coordinate void works., • Desirable: Experience in tenancy sustainment or homelessness prevention work. 2. Knowledge Skills • Strong understanding of housing allocations policies and relevant legislation (e.g. Housing Act 1996, homelessness duties)., • Excellent organisational and time management skills., • Good interpersonal skills, with the ability to deal sensitively with vulnerable customers., • IT literacy, including experience using housing management software (e.g., Northgate or Civica)., • Desirable: Knowledge of the local housing market and challenges in East London., • Committed to Eastend Homes’ values:, • We Care – empathetic and supportive in all resident interactions., • We Are Trusted – acts with fairness, transparency, and confidentiality., • We Are Improving – takes initiative, welcomes feedback, and strives for excellence., • We Are Listening – values resident voice and adapts approach based on need., • A customer-focused approach with a commitment to equality, diversity, and inclusion., • Proactive, solution-focused attitude with a drive to improve services and outcomes.

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