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  • Front Office Receptionist
    Front Office Receptionist
    7 days ago
    Full-time
    London

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Reception & Guest Experience · Welcome guests with warmth, authenticity, and a personalised approach. · Complete check-in and check-out efficiently using the hotel’s PMS. · Assist with reservations, room allocation, and guest requests. · Provide local knowledge, recommendations, and curated lifestyle tips. · Handle billing, payments, and procedures accurately. · Resolve guest concerns quickly and effectively, escalating when needed. · Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) · Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. · Prepare and serve coffees, drinks, and light food to brand standards. · Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. · Maintain cleanliness, setup, and replenishment of F&B areas. · Assist with orders, inventory checks, and receiving deliveries. · Follow food safety, allergens, and hygiene procedures. General Operations & Team Support: · Work flexibly across multiple areas depending on business needs. · Support events, activations, and lifestyle programming. · Ensure public areas remain clean, inviting, and on-brand. · Maintain a positive, supportive, and inclusive team environment. · Follow all hotel policies, safety procedures, and brand standards. Other · While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: · Previous hotel reception experience · Experience in food and beverage services · Experience using PMS and POS systems Skills: · Passion for hospitality and delivering memorable guest experiences. · Positive, energetic, and adaptable personality. · Strong communication skills and confidence in guest interaction. · Ability to multi-task and remain calm under pressure. · Willingness to learn across multiple operational areas.

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  • Shift manager
    Shift manager
    16 days ago
    Full-time
    Northfields, Hounslow

    Are you an experienced and enthusiastic leader ready to take on a key role in a vibrant fast-food cafe? rada cafe, an independent establishment in London specializing in halal breakfast, brunch, and lunch, is looking for a dedicated Shift Manager to join our team. As a Shift Manager, you will be responsible for the smooth operation of our cafe during your assigned shifts. Your main duties will include: • Supervising and motivating our team members to deliver exceptional customer service., • Ensuring the highest standards of food quality, hygiene, and presentation are consistently met., • Managing daily operations, including opening and closing procedures, cash handling, and till reconciliation., • Overseeing stock levels, placing orders, and minimizing waste., • Handling customer inquiries and resolving any issues efficiently and professionally., • Maintaining a clean, safe, and welcoming environment for both staff and customers., • Training new staff and supporting ongoing development of the team. We are looking for someone with: • Proven experience in a supervisory or management role within the fast-food or hospitality industry., • Strong leadership and communication skills., • A passion for delivering excellent customer service., • Ability to work effectively in a fast-paced environment., • A good understanding of food safety and hygiene regulations. If you are a proactive individual with a positive attitude and a commitment to quality, we would love to hear from you.

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  • Breakfast Host (F&B Assistant)
    Breakfast Host (F&B Assistant)
    14 days ago
    £13 hourly
    Part-time
    London

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space. Present menus, answer questions about dishes and beverages, and accurately record orders. Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. Ensure tables are set up appropriately, and the dining area is clean and tidy. Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous experience in a customer-facing role preferred Confidence using IT systems and software (including Microsoft Office) Skills: Customer Service: Friendly, attentive, and able to handle wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.

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  • Kitchen assistant and Waiter / Waitress
    Kitchen assistant and Waiter / Waitress
    21 days ago
    £13–£13.5 hourly
    Full-time
    Chelsea, Kensington and Chelsea

    Front of House Team Member- Cinta Café | Chelsea Cinta Café is a neighbourhood spot known for great coffee, fresh food, and a warm, welcoming atmosphere. We’re looking for someone friendly, reliable, and naturally good with people to join our small team. You’ll be part of a team of 6 - supportive, hands-on, and focused on creating a space our regulars genuinely enjoy coming back to. Hours & Pay • 5 days per week (part-time also available), • 9:00am – 4:00pm, • 30-minute unpaid break per shift, • £13 per hour What You’ll Be Doing • Greeting customers and providing warm, attentive service, • Taking orders and serving food for dine-in and takeaway, • Plating pre-prepared dishes, including our Sri Lankan-inspired menu, • Preparing fresh juices and drinks, • Restocking and maintaining a clean, organised workspace, • Clearing tables and supporting the team during busy periods, • Supporting kitchen staff when needed, • Helping maintain a positive, community-focused atmosphere, • Learning closing procedures (occasional closing shifts once trained) What We’re Looking For • Friendly, confident, and customer-focused, • Experience with breakfast service or bakery is a big plus, • Strong communication and a natural ability with people, • Organised and able to work efficiently in a fast-paced environment, • Reliable, proactive, and happy to get stuck in , Why Join Cinta, • A genuinely nice working environment, • A loyal customer base you’ll get to know, • A small, supportive team, • A role where personality matters as much as experience, • As we head into summer, we get busier — so there’s opportunity for more hours and to be part of a fast-paced, energetic service

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  • Supervisor
    Supervisor
    30 days ago
    Part-time
    London

    We’re excited to be opening a brand-new Turkish restaurant featuring a traditional pizza oven, bringing authentic flavours and a vibrant dining experience from morning through to evening. As we prepare to launch, we’re looking for a confident, experienced Front of House Manager to lead our team and help set the tone for exceptional service from day one. About the Role This is a key leadership position where you’ll be responsible for overseeing daily front of house operations, managing a dynamic team, and ensuring every guest receives outstanding service. With a mix of breakfast, lunch, and evening service, we offer flexible shifts across the day. What You’ll Be Doing Leading, motivating, and managing the front of house team Delivering excellent customer service and maintaining high standards Coordinating service to ensure smooth and efficient operations Training and developing team members Handling customer feedback and resolving issues professionally Working closely with the kitchen to create a seamless guest experience What We’re Looking For Proven experience in a Front of House leadership or management role Strong team management and organisational skills Confidence in running busy service periods A hands-on, proactive approach with great attention to detail Excellent communication and interpersonal skills Someone who knows what they’re doing and takes pride in their work What We Offer The opportunity to be part of an exciting new restaurant from the very beginning A supportive and energetic working environment Flexible shifts across morning and evening service Competitive salary based on experience If you’re passionate about hospitality, thrive in a fast-paced environment, and are ready to lead a team to success, we’d love to hear from you. Apply now and be part of something special from the start.

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