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Proficient in the use of MS Project or similar project management application with the ability to produce project plans and reports. About The Role KEY DUTIES INCLUDE: Responsible for full project lifecycle (from requirements gathering /discovery through to implementation and handover to BAU) Manage

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about understanding audience behaviour and evaluating the impact of evidence-based government communications? We're looking for an expert Research, Insight and Evaluation Lead to play a pivotal role in the delivery of our Communications Strategy, as we support HMRC in its transformation and help collect more of the money that powers our public services. This is an exciting time to join us as we improve how we develop impactful, evidence-based government communications. Your role will be to help shape our newly formed Communications Insight, Impact and Digital Solutions team, which brings together new and existing teams of specialists to transform our approach. You will play a key part in setting our insight and evaluation strategy and enabling robust identification, tracking and evaluation of communications impact. Job description You will lead a small team to deliver a programme of communications research - both quantitative and qualitative - including creative and message testing, campaign and brand tracking research, as well as representing HMRC's communications interests as a stakeholder in research projects owned by other parts of the department. You will provide expert insight and evaluation advice and support for priority external and internal communications campaigns, drawing on HMRC's own sources and those across and outside of government. As a team, you will use these projects to develop a deep understanding of our internal and external audiences, communications channels, and reputation as a department. You will work closely with colleagues to agree priority areas for deeper analysis. You will lead your team in using this deep understanding to advocate for the use of customer-focussed insight within communications strategies and plans, influencing stakeholders, providing clear and accessible products that help shape strategic communications strategies and plans. You will act as custodian of key reputation evidence sources, ensuring that the narrative around the findings is clearly articulated and provides actionable insights for our teams, supports the development of our strategic plans, informs SMART communications objectives, evaluates campaign performance and drives continuous improvement. Your work will span campaign evaluation at a strategic level and your team will work closely with campaign leads who evaluate their campaigns in flight. You will support the setting of Key Performance Indicators (KPIs) for HMRC's Communications Strategy and Annual Plans, reporting on progress against these on a regular basis, and drive the research needed to measure communications performance against these KPIs. Person specification You will: • Develop and deliver through your team a programme of qualitative and quantitative research that meets the evidence needs of HMRC's Communications function, providing strategic and audience specific insight, advice on appropriate research vehicles to support communications planning, and evaluation metrics for our communications strategies, plans, campaigns and activities., • Work with stakeholders to draft research briefs that articulate research objectives and target audiences, and draft business cases and briefings for research planning rounds., • Work with partner agencies to scope, design and implement fieldwork and ensure that outputs are clear, succinct and meet business objectives., • Support communications colleagues in setting SMART objectives and developing metrics, baselines/benchmarks and KPIs to evaluate communications campaigns and activities and demonstrate communications' impact, • Develop a rigorous process for future evaluation including agreements on integration of campaign deflection costs and return on investment (ROI); and to plan, track and report against the objectives set out in HMRC's communications strategy and annual plans., • Assess the landscape into which our communications are landing, track HMRC's reputation, and provide actionable insights in collaboration with other research owners to help inform communications priorities, evaluation measures and KPIs., • Oversee delivery of the quarterly communications reporting hub, and the drafting of responses to enterprise level reporting commissions, with support from colleagues across the team., • Champion the new Communications Information Management System (CIMS), and integrate insight and evaluation products and tools, such as a new insight library and audience segmentation database, to CIMS to support campaign planning and track impact., • Expertise in commissioning and leading research projects, including procuring and managing external agencies, overseeing tendering, setting up contracts, onboarding agencies and managing suppliers., • Expert understanding of a range of research methodologies, including both qualitative and quantitative approaches, and their application in evaluating communications, policy, or public service delivery., • Strong analytical skills and ability to synthesise and draw conclusions from a range of evidence sources, turn these into actionable insight, and present these conclusions clearly and persuasively., • Excellent stakeholder management skills, with experience of working with, advising and influencing a range of stakeholders, including advising and influencing senior leaders., • Strong understanding of SMART objective setting and evaluation processes, including setting KPIs, • Experience in communications/campaign or project/programme evaluation, performance reporting, and an understanding of ROI modelling., • Degree or equivalent experience in market research, social research, or a related field., • Membership/accreditation of Market Research Society., • Membership of the Government Social Research (GSR) professional body for social researchers working in government., • Seeing the Big Picture, • Communicating and Influencing, • Leadership, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history, qualifications and previous experiences., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about understanding audience behaviour and evaluating the impact of evidence-based government communications? We're looking for an experienced Research, Insight and Evaluation Senior Manager to play a key role in the delivery of our communications strategy, as we support HMRC in its transformation and help collect more of the money that powers our public services. This is an exciting time to join us as we improve how we access and use research and insight across our communications function and further embrace technology to automate our processes. You will play a key role in our newly formed Communications Insight, Impact and Digital Solutions team which brings together new and existing teams of specialists to transform our approach. Your work will help to inform communications insight and evaluation strategy, support the development and delivery of impactful, evidence-based government campaigns, and enable robust identification, tracking and evaluation of communications impact. Job description You will be part of a skilled communications team collaborating with other communications professionals, campaign leads, researchers and behavioural science experts. Working closely with specialists across the team, together you will unlock insights from a wide range of sources, transforming them into clear, actionable recommendations that help shape communications strategy, inform SMART objectives and evaluate campaign performance. You will support delivery of a programme of communications research - both quantitative and qualitative - including creative and message testing, campaign and brand tracking research, as well as representing HMRC's communications interests as a stakeholder in research projects owned by other parts of the department. You will use these projects to develop a deep understanding of our internal and external audiences, channels, and reputation as a department working closely with data analysts to identify areas for deeper analysis. You will use this deep understanding to support the development of strategic communications strategies and plans, inform SMART objectives for communications campaigns and activities, and support colleagues in evaluating campaign performance. Person specification Key responsibilities • Deliver qualitative and quantitative research that helps to assess HMRC's reputation ensuring that the narrative around the findings is clearly articulated and provides actionable insights for strategic plans., • Deliver research to track and evaluate the department's internal and external communications campaigns., • Act as a central insight and evaluation expert to HMRC's Communications colleagues, providing insight and evaluation advice and support for priority external and internal communications campaigns, drawing on HMRC's own sources and those across and outside of government., • Provide guidance to colleagues on research proposals, methodology and findings as well as drawing their attention to actionable insight in an easily understandable way through written reports, webinars, presentations and databases., • Build cross-HMRC relationships to access insight and evaluation from sources outside of Communications, proactively sharing and integrating audience insight and evaluation reports and targeting them to the right teams/campaign leads to inform cross department communications and build capability of communicators., • Develop evaluation frameworks for annual communications plans to track and report against objectives to ensure all communications activity has SMART objectives and evaluation criteria to support communications and organisational priorities., • Support teams on developing metrics, baselines/benchmarks and Key Performance Indicators (KPIs), including through survey/historical trend data analysis, and the drafting of responses to strategic reporting commissions., • Collaborate with colleagues across the team to deliver the quarterly communications reporting hubs, aggregating metrics, insight and lessons learned., • Champion the new Communications Information Management System (CIMS), and integrate insight and evaluation products and tools, such as a new insight library and audience segmentation database, to CIMS to support campaign planning and track impact., • Promote continuous improvement in insight and evaluation skills across the Communications team through delivery of training and guidance., • Experience in commissioning and managing research projects, including procuring and managing external agencies, overseeing tendering, setting up contracts, onboarding agencies and managing suppliers, • A good understanding of a range of research methodologies, including both qualitative and quantitative approaches, and their application in evaluating communications, policy, or public service delivery., • Good analytical skills, and the ability to harness information from a wide variety of sources within HMRC, across government and externally, and turn these into actionable insights clearly and persuasively., • Good knowledge or experience of SMART objective setting and evaluation processes., • Knowledge or experience of market research, social research or a related field, • Experience of commissioning and managing research projects, • Membership/accreditation of Market Research Society, • Seeing the Big Picture, • Communicating and Influencing, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history, previous skills and experiences and qualifications., • A 750-word personal statement to demonstrate Essential Criteria and Person Specification as detailed within the advert., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. HMRC is the UK's tax, payments, and customs authority, and we have a vital purpose: we collect the money that pays for public services and help families and individuals with targeted financial support. Join us at the forefront of HMRC's compliance transformation, where we are delivering a bold and complex portfolio of change designed to reshape how compliance outcomes are achieved across the organisation. The Compliance Transformation Portfolio is strategically aligned to HMRC's wider objectives and encompasses a diverse range of initiative, from digitising case management and enhancing risk identification to modernising data infrastructure and onboarding new capabilities. With a roadmap that spans five years, the portfolio is focused on delivering tangible benefits, including improved yield, operational efficiency, and customer experience. Job description The job holder will provide advanced data analysis, reporting, and insights to drive efficiency and effectiveness across the portfolio to improve decision making and ensure the successful delivery of key transformation projects. Person specification Job holder will be responsible for: • Preparing advanced data analysis of performance trends to enable high quality insights in relation to the performance of the transformation portfolio., • Working across Transformation Directorate to identify opportunities where data can be better used to optimise performance., • Collaborating with stakeholders to identify and agree data requirements and lead in the delivery of solutions., • Providing data-driven recommendations to support decision-making and strategic planning., • Supporting the development and implementation of data governance and quality assurance processes., • Building resilience in the Portfolio reporting team by supporting monthly reporting processes where required., • Lead criteria: Demonstrable, extensive experience of using Power Bi and similar tools to develop and visualise data to create/ maintain performance metrics to generate insights to inform senior level decision making., • The ability to source, work with, analyse and accurately assure multiple, complex data sets to draw conclusions, identify trends and make recommendations., • Excellent interpersonal skills and evidence of working with a breadth of stakeholders, including senior leaders to lead in gathering requirements and deliver data solutions., • Excellent verbal and written communication skills to share insights, with experience of presenting data and drafting reports for technical and non-technical audiences and senior leaders., • A relevant professional qualification or working towards one, such as Management of Portfolios; P3O or APM Project Fundamentals., • Changing and Improving, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history, qualifications and previous experiences. Your CV should be no more than 100 words per role and for up for your last 3 years., • A 1000-word personal statement. Your personal statement should show how you met the person specification and essential criteria., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC. Build a Career in Property with HMRC Estates Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further! At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We do this by taking equality, diversity and inclusion into account in everything we do. Diverse perspectives and experiences are critical to our success and we welcome and encourage applications from all people from all backgrounds with the relevant experience and skills. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. What's more, most roles offer hybrid working where you spend part of your working week at home giving you even more control over your work-life balance. Inside HMRC Estates: Meet our Workplace Operations team Job description As a Senior Operational Contract Manager within HMRC Estates, you will play a pivotal role in overseeing the delivery of Hard and Soft Facilities Management services across our estate. Reporting to the Head of Operational Contract Management, you will lead a small professional team focused on optimising supplier performance, ensuring contract compliance, and delivering value for money. You will act as a key interface between suppliers, local teams, and senior stakeholders, managing escalations, building relationships and driving continuous improvement. Your role will involve shaping contractual requirements, issuing variations in collaboration with commercial teams, and providing evidence-based assurance on contract performance and risk mitigation. This is a leadership position that offers the opportunity to influence service delivery, support strategic contract transitions, and contribute to the development of a high-performing operational team. Person specification Here are some of the key responsibilities as a Senior Operational Contract Manager: • Manage the Operational Contract Management team, under the direction of the Head of Technical FM & Planning Management., • Networking & leading discussions with a wide range of people across HMRC, other Government Departments, external organisations and suppliers., • Chair meetings and engagement with suppliers in line with the Strategic Supplier Relationship Management., • Manage your team's delivery of supplier KPI performance investigations and lead on conversations with the supplier and local teams., • Act as the key interface with local teams to create a positive, cohesive and collaborative working environment with customers, stakeholders and the wider Estates function., • Deputising for the Head of Operational Contract Management FM when needed., • Working closely with the Senior Business & Performance manager to achieve outcomes., • Supporting and monitoring contract and service risks and ensuring teams have mitigations in place for each risk, reviewing these regularly., • Challenging and improving performance of the service providers and suppliers for productivity and value for money, using monthly data to drive continuous improvement and providing recommendations., • Knowledge of the Facilities Management industry., • Demonstrates commercial awareness., • Proven track record of delivering results and meeting targets., • Ability to analyse and interpret information, engaging stakeholders to make informed decisions and deliver business focused solutions., • Evidence of working with a range of people across different levels in an organisation, demonstrating negotiation skills and building relationships., • Able to direct and co-ordinate work across a number of sites., • Able to improve the effectiveness of operations, increasing output, achieving best value or improved compliance and securing good external relationships., • Working Together, • Changing and Improving, • Managing a Quality Service, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Join to apply for the Customer Support Team Member (Mortgage & Savings Support Services) role at Progressive Building Society. The role will provide ongoing customer support service to our customers who engage through our online portal. Customer Support Team Member (Mortgage & Savings Support Servic

Provide ongoing customer support to our customers who engage through our online mortgage and savings portals. As a nurturing employer, we believe in supporting staff bringing their whole selves to work in an inclusive environment where diverse needs are recognised and respected. Dealing regularly wi

Not just another building society. Were the fourth biggest building society in the UK and what makes us a bit different is that were a mutual organisation. You’ll be an SME (Subject Matter Expert) for Homes, evidencing and using your knowledge of our mortgage products and services to assess cu

Are you passionate about creating safe, efficient, and inspiring spaces for people to thrive? Saffron Building Society is seeking a dynamic. Saffron Building Society is a trusted name in financial services with a commitment to excellence, innovation, and community. Become a part of Saffron Building

Not just another building society. Were the fourth biggest building society in the UK and what makes us a bit different is that were a mutual organisation. We liaise with several teams across the Homes and Money businesses, and the wider Society, including Customer Outcomes and Legal, as well as

Not just another building society. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. You’ll be assessing applications on whether we lend, ensuring this is in the best interest of the customer and the Society, and will be expe

We’re excited to offer a fantastic opportunity to join our People Data & Reporting team within the People Experience function, on an 18-month fixed-term contract.As we continue to strengthen our workforce analytics and organisational design capability, we’re looking for someone with strong data

Not just another building society. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We're here to help customers navigate financial difficulties and personal changes with empathy and expertise, to find the right solution for t

Together, you can help us build a better Society!Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Salary:£25,400 Per AnnumClosing Date:Sun, 8 Jun 2025Are you passionate about helping others and providing exceptional customer service?Would you like

As a Senior Corporate Account Manager you will further the Society's purpose to put homeownership within reach of more people, generation after generation by ensuring achievement of ambitious growth plans, while maximising revenue growth, market share and long-term relationships.

Not just another building society. We’re the fourth biggest building society in the UK and what makes us a bit different is that we’re a mutual organisation. Strong communication and interpersonal skills, with the ability to collaborate effectively with various teams across the society.

Not just another building society. We are the fourth biggest building society in the UK and a mutual organisation owned by our members. You’ll participate in online learning, call listening and shadowing, alongside meeting colleagues from key teams across the Society.

Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Service Consultant w

Not just another building society. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation.

Not just another building society. Were the fourth biggest building society in the UK and what makes us a bit different is that were a mutual organisation. We work closely with several teams across the Society, including our Contact Centre, and our branches as well as external contacts i.

Not just another building society. We’re the fourth biggest building society in the UK and what makes us a bit different is that we’re a mutual organisation.

We are the fourth-largest building society in the UK, a mutual organisation owned by our members, not shareholders. Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so,

Ability to interpret and communicate regulatory requirements in relation to Society Commercial Objectives. This is a first line compliance role with a commercial angle, ensuring the Society is protected and customer communications are compliant. You’ll be joining an expert team in a high performin

Divide time between customers and the team, developing relationships with customers and highlighting Skipton Building Society products and services through face to face, over the phone, and by video. We are the fourth biggest building society in the UK, owned by our members as a mutual organisation,

Who Are We? Not just another building society. Were the fourth biggest building society in the UK and what makes us a bit different is that were a mutual organisation. Experience of building and managing stakeholder relationships at a Senior level with a collaborative approach.

Skipton Building Society is the fourth biggest building society in the UK, a mutual organisation owned by members.