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Data Scientist Placement Programme - No Experience Required\n\nOur training will help you kick-start a new career as a Data Scientist.\n\nWe are recruiting for companies who are looking to employ our Data Science Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee within 20 miles of your location upon completion.\n\nWhether you are working full time, part-time or unemployed, this package has the flexibility to be completed at a pace that suits you.\n\nThe traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 6-12 months:\n\nStep 1 - Full Data Science Career Training\n\nYou will begin your data science journey by studying a selection of industry-recognized courses that will take you from beginner level all the way through to being qualified to work in a junior Data Scientist role. Through the interactive courses, you will gain knowledge in Python, R, Machine Learning, AI, and much more. You will also complete mini projects to gain practical experience and test your skills while you study.\n\nThis step will fully prepare you for the professional projects that you will undertake in step 4 of this process.\n\nAt the end of this step, you will complete a short online multiple-choice exam to showcase your understanding of the courses before moving on to step 2.\n\nStep 2 - CompTIA Data+\n\nCompTIA Data+ is an early-career data analytics certification for professionals tasked with developing and promoting data-driven business decision-making. It teaches Data Mining, Visualization, Data Governance & Data Analytics. In any industry, gaining official certifications is very important in the recruitment process. Therefore, this globally recognized certification will enhance your CV and make you stand out from the crowd.\n\nStep 3 - Official Exam\n\nThe CompTIA Data+ exam will certify that you have knowledge and skills required to transform business requirements in support of data-driven decisions through mining and manipulating data, applying basic statistical methods, and analysing complex datasets while adhering to governance and quality standards. The exam is 90 minutes long and can be sat either in your local testing centre or online.\n\nStep 4 - Practical Projects\n\nNow that you have completed your theory training and official exams, you will be assigned 2 practical projects by your tutor. The projects are the most important part of the traineeship as it will showcase to employers that you have skills required to work in a data science role. The projects will use real world scenarios where you be utilising all of the skill that you have learned.\n\nWhilst you are progressing through the projects, you will have the ongoing support from your personal tutor. Once both projects have been completed and given the final sign off, you will have completed the traineeship and will be ready to move onto the recruitment stage.\n\nYour Data Science Role\n\nOnce you have completed all of the mandatory training, which includes the online courses, practical projects and building your own portfolio, we will place you into a Data Scientist role, where you will be guaranteed a great starting salary. We have partnered with a number of large organisations strategically located throughout the UK, providing a nationwide reach of jobs for our candidates.\n\nAt a one off cost of £1495, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees.\n\nRead through the information? Passionate about starting a career in data science? Apply now and one of our friendly advisors will be in touch.\n\n‘Please note that this is a training course and fees apply

Lead Cloud Architect (must be eligible for SC clearance) £80,000 - £120,000 dependant on experience plus benefits Full Time / Permanent Hybrid - 3 days a week in Stevenage, The Company Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the Adecco Group, Akkodis employs over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today's rapidly evolving markets. The Role The Lead Cloud Architect will act as the senior technical authority within the IT & Digital Practice, responsible for defining, governing, and assuring end-to-end solution delivery across complex digital transformation programmes. This role provides architectural leadership across cloud, data, software integration, and application domains, ensuring solutions are secure, scalable, cost-efficient, and aligned with enterprise and customer strategies. You will work closely with Programme Managers, Solution Architects, and senior customer stakeholders to shape solution direction, make key technical decisions, and establish technical standards across multiple disciplines. This is a hybrid role with the successful candidate required to be in the Stevenage head office 3 days a week on average. You must either hold or be eligible for SC clearance. Responsibilities • Own the overall technical vision and end-to-end solution architecture for one or more major programmes., • Define and maintain architecture blueprints, patterns, and principles aligned with enterprise and cloud standards., • Evaluate emerging technologies and recommend adoption strategies that support business and digital goals., • Ensure all technical solutions align with business outcomes, regulatory obligations, and security requirements., • Serve as the final escalation point for architectural and design decisions across delivery workstreams., • Approve key design artefacts, including high- and low-level designs, integration models, and security architectures., • Oversee technical risk management and mitigate architectural issues early in the lifecycle., • Ensure consistent use of DevOps, CI/CD, and Infrastructure-as-Code practices across AWS and Azure environments., • Maintain high-quality solution documentation and assurance artefacts., • Support programme planning by translating architecture into actionable delivery plans., • Provide hands-on technical leadership and guidance to multidisciplinary delivery teams., • Engage with senior stakeholders to communicate solution direction, risks, and recommendations., • Define and maintain solution design and architecture governance standards., • Champion secure, well-architected, and cost-optimised cloud solutions through formal design reviews., • Mentor and develop Solution Architects, Data Architects, and Technical Leads across the practice. Skills and Experience • Extensive experience in solution architecture, with at least 3 years in a lead or principal capacity., • Proven experience designing and governing complex, multi-cloud or hybrid solutions., • Deep technical expertise in cloud, data, integration, and security architecture., • Strong understanding of enterprise data platforms (Databricks, S3, Redshift), integration patterns (API Gateway, AppFlow, Logic Apps), and cloud-native services., • Demonstrable leadership in delivering large-scale transformation or digital programmes., • Proficiency in DevOps tooling (Terraform, GitHub, CodePipeline, Azure DevOps) and CI/CD practices., • Exceptional communication, stakeholder engagement, and technical decision-making capabilities., • Must be AWS Certified Solutions Architect, • Additional Azure Solutions Architect and TOGAF certifications also preferred., • Must already hold or be eligible for SC clearance. Please apply via the link or contact Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the Adecco Group, Akkodis combines the expertise of AKKA and Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. Scope: Akkodis is launching a new technical delivery team to drive a UK national program in collaboration with key partners, designed to transform and future-proof the central government’s workforce. By leveraging cutting-edge technology, strategic partnerships, and a comprehensive SaaS-based platform, this program will create an advanced, candidate-centric experience tailored to meet tomorrow’s public sector skill demands. This high-impact initiative offers a unique opportunity to join a team dedicated to building a scalable, data-driven recruitment ecosystem. Through redesigning, building, and rolling out a sophisticated Big Data system, our diverse roles span across architecture, project management, data analytics, development, and technical support, giving you the chance to shape a dynamic, next-gen digital infrastructure. You’ll be integral to our mission of crafting a seamless, powerful platform that empowers the public sector with the talent to navigate an evolving digital landscape. Role: As part of this mission, the Data Engineer role focuses on the planning, execution, and management of data migration projects. Data Engineer are responsible for transferring data from legacy systems to new platforms, ensuring accuracy, consistency, and adherence to data integrity standards. Analyse existing data structures and understand business requirements for data migration. Design and implement robust data migration strategies. Develop scripts and processes to automate data extraction, transformation, and loading (ETL) processes. Work closely with stakeholders, including business users and IT teams, to ensure data requirements are met, and migrations proceed without disruption to business operations. Responsibilities: • Plan, coordinate, and execute data migration projects within set timelines., • Design and build ETL solutions, ensuring data quality and integrity throughout the migration process., • Troubleshoot and resolve data-related issues promptly to minimise disruption., • Collaborate with various teams to align migration processes with organisational goals and regulatory standards., • Proficiency in AWS ETL technologies, including Glue, Data Sync, DMS, Step Functions, Redshift, DynamoDB, Athena, Lambda, RDS, EC2 and S3 Datalake, CloudWatch for building and optimizing ETL pipelines and data migration workflows., • Working knowledge of Azure data engineering tools, including ADF (Azure Data Factory), Azure DB, Azure Synapse, Azure Data lake and Azure Monitor providing added flexibility for diverse migration and integration projects., • Prior experience with tools such as MuleSoft, Boomi, Informatica, Talend, SSIS, or custom scripting languages (Python, PySpark, SQL) for data extraction and transformation., • Prior experience with Data warehousing and Data modelling (Star Schema or Snowflake Schema)., • Skilled in security frameworks such as GDPR, HIPAA, ISO 27001, NIST, SOX, and PII, with expertise in IAM, KMS, and RBAC implementation., • Cloud automation and orchestration tools like Terraform and Airflow., • Strong analytical skills to assess data quality, identify inconsistencies, and troubleshoot data migration issues., • Understanding of database management systems (SQL Server, Oracle, MySQL and NoSQL) and SQL query optimisation., • Ability to plan and execute data migration projects, manage timelines, and coordinate with stakeholders., • Precision in handling large volumes of data and ensuring accuracy during migration processes., • Effective communication skills to convey technical concepts and updates to diverse audiences, including non-technical stakeholders., • Cloud certifications like AWS and Azure are preferred. Required Experience: • Proven experience in data migration, data management, or ETL development., • Experience working with ETL tools and database management systems., • Familiarity with data integrity and compliance standards relevant to data migration. Required education Bachelor’s degree in Information Technology, Computer Science, Data Science, or a related field.

Company Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the Adecco Group, Akkodis employs over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future. At Akkodis, you’ll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. Role Overview We are looking for a Digital Senior Project Manager to lead the end-to-end delivery of digital products and initiatives within a fast-paced, customer-focused environment. This role is best suited to someone who has delivered digital products or platforms from concept through to launch and continuous improvement, working closely with product, design, engineering, and business stakeholders. The successful candidate will understand how to drive delivery in an Agile environment, balancing pace, collaboration, planning, and stakeholder management to ensure digital initiatives move effectively from idea through to execution. This is not a traditional IT infrastructure or PMO-led project management role. We are specifically looking for someone with a strong background in digital delivery, Agile ways of working, and cross-functional product-focused teams. Key Responsibilities • Lead the delivery of digital products, platforms, or customer-facing initiatives from discovery through to launch and live delivery, • Work closely with product managers, designers, developers, marketing teams, and business stakeholders to ensure smooth and effective delivery, • Run and support Agile ceremonies including sprint planning, stand-ups, retrospectives, and delivery reviews, • Manage timelines, priorities, risks, blockers, and dependencies across digital workstreams, • Create structure and momentum across product and delivery teams without becoming overly process-heavy, • Ensure delivery aligns with business goals, customer needs, and product objectives, • Support teams through the full digital delivery lifecycle, from initial requirements and planning through to implementation and optimisation, • Work with stakeholders to manage expectations, communicate progress, and ensure alignment on outcomes, • Apply Agile, Scrum, and where needed waterfall delivery approaches appropriately depending on the phase or stakeholder environment, • Proven experience as a Digital Project Manager, Senior Digital Project Manager, Digital Delivery Manager, or similar, • Strong experience delivering digital products, digital platforms, websites, customer journeys, or marketing-related digital initiatives, • Experience working in Agile environments with product and delivery teams, • Strong understanding of Scrum methodology and Agile delivery practices, • Experience coordinating cross-functional teams across product, design, development, and business stakeholders, • Experience taking digital initiatives through the full lifecycle, from planning and discovery to launch and live delivery, • Ability to manage delivery flow, priorities, and stakeholder engagement in a fast-paced digital environment We are particularly interested in candidates who have worked in environments such as: • digital products, • digital marketing platforms, • customer-facing digital experiences, • website or platform delivery, • e-commerce, martech, or digital transformation, • Agile delivery, • Scrum / Sprint management, • Digital project delivery, • Product and delivery collaboration, • Stakeholder management, • Roadmap and dependency management, • Risk and issue management, • Jira / Confluence or similar tools, • Scrum Master certification or strong Scrum Master-style experience, • Experience working alongside Product Managers / Product Owners, • Experience in digital marketing, campaign delivery, or customer experience programmes, • Experience balancing Agile delivery with light-touch governance where needed

Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the Adecco Group, Akkodis combines the expertise of AKKA and Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. Role The Principal Technical Solutions Lead serves as the senior technical authority within the IT & Digital Practice, responsible for defining, governing, and assuring end-to-end solution delivery across complex digital transformation programmes. This role provides architectural leadership across cloud, data, software integration, and application domains—ensuring solutions are secure, scalable, cost-efficient, and aligned with enterprise and customer strategies. You will work closely with Programme Managers, Solution Architects, and senior customer stakeholders to shape solution direction, make key technical decisions, and establish technical standards across multiple disciplines. Responsibilities • Own the overall technical vision and end-to-end solution architecture for one or more major programmes., • Define and maintain architecture blueprints, patterns, and principles aligned with enterprise and cloud standards., • Evaluate emerging technologies and recommend adoption strategies that support business and digital goals., • Ensure all technical solutions align with business outcomes, regulatory obligations, and security requirements., • Serve as the final escalation point for architectural and design decisions across delivery workstreams., • Approve key design artefacts, including high- and low-level designs, integration models, and security architectures., • Oversee technical risk management and mitigate architectural issues early in the lifecycle., • Ensure consistent use of DevOps, CI/CD, and Infrastructure-as-Code practices across AWS and Azure environments., • Maintain high-quality solution documentation and assurance artefacts., • Support programme planning by translating architecture into actionable delivery plans., • Provide hands-on technical leadership and guidance to multidisciplinary delivery teams., • Engage with senior stakeholders to communicate solution direction, risks, and recommendations., • Define and maintain solution design and architecture governance standards., • Champion secure, well-architected, and cost-optimised cloud solutions through formal design reviews., • Minimum 8+ years’ experience in solution architecture, with at least 3 years in a lead or principal capacity., • Proven experience designing and governing complex, multi-cloud or hybrid solutions., • Deep technical expertise in cloud, data, integration, and security architecture., • Strong understanding of enterprise data platforms (Databricks, S3, Redshift), integration patterns (API Gateway, AppFlow, Logic Apps), and cloud-native services., • Demonstrable leadership in delivering large-scale transformation or digital programmes., • Proficiency in DevOps tooling (Terraform, GitHub, CodePipeline, Azure DevOps) and CI/CD practices., • Strategic thinker with the ability to balance innovation and delivery pragmatism., • Confident communicator who can engage effectively with technical and executive audiences., • Collaborative leader who drives alignment across technical and business teams., • Passionate about mentoring and developing high-performing technical talent., • AWS Certified Solutions Architect – Professional (required)., • Azure Solutions Architect Expert (preferred)., • TOGAF, SAFe, or other enterprise architecture frameworks (beneficial)., • Degree in Computer Science, Engineering, or related field (or equivalent experience).

ServiceNow Customer Experience (UX) Lead - ITSM Start - 5th of May 2026 Up to six month contract £600 pay per day - paid via an umbrella - Inside IR35 Stevenage in Hertfordshire - three days per week essential Essential: Strong experience working with ServiceNow ITSM (in design, product ownership, consultancy, or leadership roles). Deep understanding of ITSM processes (ITIL-aligned) and how users interact with them. Proven experience in customer experience design, service design, or UX within IT environments. Ability to translate customer needs into practical platform solutions. Strong stakeholder management skills up to senior leadership level. Experience working in Agile / product-based delivery models. A pragmatic, can-do, hands-on style. Role Summary The ServiceNow Customer Experience (UX) Lead - ITSM is responsible for shaping, governing, and continuously improving the end-to-end customer and user experience across IT Service Management services delivered through ServiceNow. The role ensures ITSM processes, journeys and digital touchpoints are designed around user needs, driving adoption, satisfaction, and measurable business value. This role acts as the bridge between ITSM process owners, ServiceNow platform teams, service providers, and the business, embedding a 'customer-first' mindset into the way IT services are designed, trained, and delivered. Key Responsibilities: Customer Experience & Journey Design: Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise end-to-end service journeys using user-centred and design-thinking principles. Ensure consistent user experience across Employee Centre, portals, virtual agents, mobile, and notifications. Champion accessibility, usability, and simplicity across all ITSM touchpoints. ServiceNow ITSM Platform Enablement Translate UX and business requirements into ServiceNow ITSM designs, stories, and configuration standards. Work closely with ServiceNow architects and developers to ensure solutions align with ServiceNow OOTB best practices. Influence roadmap decisions for ITSM, Employee Centre, Knowledge Management, Virtual Agent, and AI-enabled experiences. Govern UX standards, templates, and patterns across the platform. Stakeholder & Business Engagement: Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders. Run workshops, journey mapping sessions, and user research activities. Collaborate with Service Owners, Product Owners, and Service Providers to embed CX into service design and operations. Support and work closely with change management, communications, and adoption activities. Training, Scheduling & Knowledge Transfer: Schedule a programme of activities to Raise Awareness, Build Understanding, Increase Involvement, Create Anticipation through to MSP ITSM Transition and Recognise Effort and Adoption following Go Live throughout Hypercare. Undertake Training Needs Analysis (TNA) through User Insights, ongoing diagnostics, current tooling statistics against To Be desired End User state to create a UX design, user stories, strategy, approach, and plan. Develop and Deliver End User experiences to build anticipation and knowledge transfer towards transition Go Live including show and tells, recordings, workshops, cascaded knowledge transfer, and videos etc. Create a library of End User materials such as User Guides, recordings, Happy and Unhappy path training materials. Measurement, Insights & Continuous Improvement Define and own UX metrics including CSAT, CES, NPS, adoption, deflection, and experience indicators. Use data, feedback, and ServiceNow Performance Analytics to identify pain points and improvement opportunities. Drive a continuous improvement backlog focused on user experience and value outcomes. Benchmark UX maturity against industry best practice. Governance & Ways of Working: Establish UX governance for ITSM service design and release activities. Ensure UX standards are embedded into Agile delivery, testing, and acceptance criteria. Mentor and coach teams on customer-centric service design. Desirable: Hands-on experience with Employee Centre, Virtual Agent, Knowledge Management, Flow Designer, or Now Assist. Familiarity with Human-Centred Design, Design Thinking, or Service Design methodologies. Background in large enterprise or complex multi-supplier environments. Experience defining or improving employee experience (EX) within IT services. Certifications & Qualifications (Preferred) ServiceNow ITSM Implementation Specialist or equivalent experience ITIL v4 (Foundation or above) ServiceNow CSA UX / Service Design / CX certifications (advantageous) Key Outcomes: Improved user satisfaction and adoption of ITSM services Consistent, intuitive, and measurable ServiceNow user experience Reduced friction, improved self-service, and increased automation value Clear alignment between ITSM services and customer needs Additional Skills: Support UAT in ServiceNow (ITSM) Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. TPBN1_UKTJ

Are you passionate about building data platforms that enable great analytics and safe, impactful use of AI? We're looking for a Senior Data Architect to help shape the future of data, business intelligence, and AI across the Altro Group. We're looking for a Senior Data Architect to join our IT team and play a key role in shaping how data, analytics, and AI support the Altro Group. If you enjoy creating simple, scalable data solutions and helping people get the most out of them, this could be a great next step for you. This is a senior technical role where you'll lead the design of our data architecture and guide how our data and analytics capabilities evolve over the next few years. You'll help make sure our data is reliable, well-governed, and ready for everything from dashboards to advanced analytics and AI. You'll work closely with both technical teams and business stakeholders, turning ideas into practical, future-ready solutions. This permanent, full time, hybrid working ( 3 days a week in the office) is based at our Letchworth Garden City Head office. As well as an exciting opportunity and a competitive salary, what do we have offer?? Hybrid working (minimum of 3 days a week on site) Single cover company funded private medical via our provider BUPA. Starting holiday entitlement of 25 days, with the option to buy more Defined contribution pension scheme Life assurance from day one Occupational Sick Pay and onsite Occupational Health Service Confidential 24-hour life management and personal support service for you and your family Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave Free eye tests for all employees A paid day off each year for volunteering Free car parking at all our sites Long service awards Learning and Development support, regardless of your career stage Various social events, including the company Christmas party Retirement advice and support So, what will you be doing?... Setting the Direction Help shape our long-term data, analytics, and AI strategy. Plan how our data platforms will grow to support reporting, predictive analytics, machine learning, and generative AI. Work with teams across the business to spot high-value AI opportunities and turn them into clear architectural requirements. Designing Reliable, Scalable Data Platforms Design data platforms that support everyday reporting as well as advanced analytics and AI workloads. Make sure data is high-quality, easy to understand, and well-documented. Create an environment that allows safe experimentation and innovation. Power BI & Analytics Leadership Lead on our semantic layer, data models, and Power BI architecture. Build and govern standard datasets used for: Executive reporting Self-service BI Data science and AI Oversee performance, security, and lifecycle management of analytics assets. Data Governance & Responsible AI Embed strong data governance, ensuring quality, transparency, and responsible use of data. Support GDPR compliance and work with security, legal, and risk to ensure safe use of AI and sensitive data. Help define AI guardrails and usage policies. Working With and Supporting Others Offer technical guidance to data analysts and developers. Create standards, documentation, and training materials. Deliver knowledge-sharing sessions to help the IT team build capability. Work with external vendors and partners supporting our data and AI platforms. Look for opportunities to improve processes through data and automation. Who we're looking for... Someone who: Has strong experience designing data architectures in a business environment. Understands analytics, Power BI, and modern AI/ML technologies. Can communicate clearly and make complex ideas easy to understand. Enjoys collaborating with others and influencing best practice. Wants to help build a data-driven, AI-ready organisation. So who are Altro? A leading European manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. We have been going strong since 1919! Family owned and run, we share family values; we care about you, each other and what we do. Head to our?Life_at_altro?and?Life_at_Autoglym?Instagram pages to find out more about #LifeAtAltro #LifeAtAutoglym, and #ThePeopleBehindTheProduct Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don't want you to just work here. We want you to belong here.” Sounds like a great opportunity? Click apply today! We can't wait to hear from you! TPBN1_UKTJ

ServiceNow Customer Experience (UX) Lead - ITSM Start - 5th of May 2026 Up to six month contract £600 pay per day - paid via an umbrella - Inside IR35Stevenage in Hertfordshire - three days per week essential Essential: Strong experience working with ServiceNow ITSM (in design, product ownership, consultancy, or leadership roles). Deep understanding of ITSM processes (ITIL-aligned) and how users interact with them. Proven experience in customer experience design, service design, or UX within IT environments. Ability to translate customer needs into practical platform solutions. Strong stakeholder management skills up to senior leadership level. Experience working in Agile / product‑based delivery models. A pragmatic, can-do, hands-on style. Role Summary The ServiceNow Customer Experience (UX) Lead - ITSM is responsible for shaping, governing, and continuously improving the end‑to‑end customer and user experience across IT Service Management services delivered through ServiceNow. The role ensures ITSM processes, journeys and digital touchpoints are designed around user needs, driving adoption, satisfaction, and measurable business value. This role acts as the bridge between ITSM process owners, ServiceNow platform teams, service providers, and the business, embedding a "customer-first" mindset into the way IT services are designed, trained, and delivered. Key Responsibilities: Customer Experience & Journey Design: Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise end‑to‑end service journeys using user‑centred and design‑thinking principles. Ensure consistent user experience across Employee Centre, portals, virtual agents, mobile, and notifications. Champion accessibility, usability, and simplicity across all ITSM touchpoints. ServiceNow ITSM Platform Enablement Translate UX and business requirements into ServiceNow ITSM designs, stories, and configuration standards. Work closely with ServiceNow architects and developers to ensure solutions align with ServiceNow OOTB best practices. Influence roadmap decisions for ITSM, Employee Centre, Knowledge Management, Virtual Agent, and AI-enabled experiences. Govern UX standards, templates, and patterns across the platform. Stakeholder & Business Engagement: Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders. Run workshops, journey mapping sessions, and user research activities. Collaborate with Service Owners, Product Owners, and Service Providers to embed CX into service design and operations. Support and work closely with change management, communications, and adoption activities. Training, Scheduling & Knowledge Transfer: Schedule a programme of activities to Raise Awareness, Build Understanding, Increase Involvement, Create Anticipation through to MSP ITSM Transition and Recognise Effort and Adoption following Go Live throughout Hypercare. Undertake Training Needs Analysis (TNA) through User Insights, ongoing diagnostics, current tooling statistics against To Be desired End User state to create a UX design, user stories, strategy, approach, and plan. Develop and Deliver End User experiences to build anticipation and knowledge transfer towards transition Go Live including show and tells, recordings, workshops, cascaded knowledge transfer, and videos etc. Create a library of End User materials such as User Guides, recordings, Happy and Unhappy path training materials. Measurement, Insights & Continuous Improvement Define and own UX metrics including CSAT, CES, NPS, adoption, deflection, and experience indicators. Use data, feedback, and ServiceNow Performance Analytics to identify pain points and improvement opportunities. Drive a continuous improvement backlog focused on user experience and value outcomes. Benchmark UX maturity against industry best practice. Governance & Ways of Working: Establish UX governance for ITSM service design and release activities. Ensure UX standards are embedded into Agile delivery, testing, and acceptance criteria. Mentor and coach teams on customer‑centric service design. Desirable: Hands-on experience with Employee Centre, Virtual Agent, Knowledge Management, Flow Designer, or Now Assist. Familiarity with Human-Centred Design, Design Thinking, or Service Design methodologies. Background in large enterprise or complex multi‑supplier environments. Experience defining or improving employee experience (EX) within IT services. Certifications & Qualifications (Preferred) ServiceNow ITSM Implementation Specialist or equivalent experience ITIL v4 (Foundation or above) ServiceNow CSA UX / Service Design / CX certifications (advantageous) Key Outcomes: Improved user satisfaction and adoption of ITSM services Consistent, intuitive, and measurable ServiceNow user experience Reduced friction, improved self‑service, and increased automation value Clear alignment between ITSM services and customer needs Additional Skills: Support UAT in ServiceNow (ITSM) Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age

Company description: Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, were inspired by the opportunities to innovate and break boundaries. Were proud to play a part in protecting the worlds democracies. And were committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees globally, across 33 manufacturing sites in 12 countries we serve over 90% of the worlds aircraft and engine manufacturers. There are no limits to where you can take your career. Job description: Job Summary Its great to know youre making a difference to the future of aviation! Whatever part you play youll be helping us deliver operational excellence to our customers. Based at our Luton manufacturing plant youll do just that. Established in 1993, GKN Aerospace in Luton is a world leader in commercial and military ice protection systems and transparencies. Offering a full range of capabilities; design, analysis, testing, certification and manufacture of electro-thermal ice protection, military fast jet canopies and flight deck windows to over 20 programmes including: Boeing 787, Dreamliner, Airbus A320, AgustaWestland, AW101, Eurofighter Typhoon and Lockheed, Martin F-22 Raptor. Our customers include Boeing, Airbus, Lockheed Martin, Bell Helicopters, Textron, BAE Systems, Pratt & Whitney, Leonardo. Our Luton site is home to 370+ employees and onsite facilities including onsite parking, food hub and vending machines. The Luton team is focussed on developing product and manufacturing process technology related to aircraft ice protection systems and specialist structures for both civil and defence applications. The areas of activity cover but is not limited to: Electro-thermal systems and Electro-mechanical systems, Specialist materials and coating systems, Embedded and structural composites, Aircraft transparencies, Icing modelling and analysis, Sensing and data acquisition, Electrical and software control systems and digital engineering / manufacturing. We are seeking a Research Engineer to develop and mature manufacturing process technology to enable low cost, high rate and high-yield manufacturing of aircraft structures with embedded ice protection capability, with a focus on automation and digitalisation to drive innovation and manufacturing excellence. As this is a research role , we are looking for an innovative thinker, your work should push the boundaries of conventional engineering in terms of the design and integration of state-of-the-art manufacturing processes whilst appreciating aerospace certification requirements. Youll be comfortable travelling within the UK when needed, with occasional opportunities for international travel depending on programme demands. Job Responsibilities Responsible for the technical delivery of allocated project deliverables, or project work packages, ensuring the research objectives have been satisfied. Support or lead any necessary 'hands on' development test work and development trials that are required to meet your Work Package/Work Stream delivery objectives. Support or lead the design of external work packages to be carried out by third parties to meet project research objectives. Responsible for accurately capturing and recording data and results from test work and development trials. Responsible for raising and issuing high quality and detailed technical documentation. Seek to understand the strategic direction of the target products or manufacturing process technologies being developed within your project(s). Contribute to Technology Development Plans and Technology Business Cases within your project(s). Contribute to multi-year planning and internal/external funding proposals as required. Suggest and explore exploitation routes, aligned with the guidance of the Work Stream Lead. You may support project stakeholder management with internal/external customers, and you may lead management of supply chain partners in some cases. Take an active role in creating a personal development plan linked to GKN's TEF and will be responsible for delivering on agreed objectives supported by your line manager. Ensure EHS policy and process adherence for your activities, and you will contribute to a proactive EHS culture in the wider team. Contribute to the development of GKN as a 'Great Place to Work', aligned with the core principles - safe, innovative, open & honest, care & respect, and ownership. Profile description: What You'll Bring To help us make a difference, youll bring your passion and talent for what you do along with the following skills, experience, qualifications and attributes: Essential: A relevant professional qualification such as HNC/HND/ Degree in engineering (e.g. Automotive, Mechanical, Electrical, Chemical) Good working knowledge of general industrial manufacturing processes, and an interest in understanding new and emerging techniques. Good working knowledge of AS9145 APQP/PPAP requirements and tools supporting Zero Defect Manufacturing approaches. Good working knowledge of Lean manufacturing philosophies and Six Sigma / Statistical techniques for process control and problem solving. A logical and methodical approach to task planning. Good report writing and presentation skills, able to support and present at internal and external technical and project review meetings. You will be developing your own network and you will have a general awareness of key companies and key individuals who operate in the wider aerospace technology and engineering field. Desirable: A higher degree qualification such as a Masters, PhD or EngD Experience of working with and configuring PLCs (Siemens) Experience of working with and configuring SCADA systems. Proficient in operating and configuring industrial equipment, in particular ABB robotic systems including the use of Robot Studio software. As Research Engineer you should have a broad engineering knowledge and be an innovative thinker, being able to apply and combine engineering concepts from a number of disciplines including Manufacturing process selection, Industrial process control, Robotics, Digital engineering (data capture and analytics) and have an appreciation of Lean Manufacturing principles to be able to deliver cutting edge manufacturing solutions for the next generation of ice protection systems. The ideal candidate will have experience in equipment procurement, including Capex generation, equipment specification, supplier management, commissioning and buy-off. They will also bring working knowledge of AS9145 APQP/PPAPparticularly MSA, PFMEA and SPCalong with a general understanding of aerospace product certification and qualification requirements. As a Research Engineer , you will bring an adaptable approach to your work and be comfortable collaborating with colleagues across different areas of expertise to achieve project objectives. You will be naturally curious, proactively deepening your technical knowledge through study, experimentation, hypothesis testing and cross-functional collaboration.Your proactive mindset will enable you to quickly understand and adapt to new technology areas, while your strong communication skills will allow you to confidently engage with a wide range of internal stakeholders. This position requires UK National Security Vetting (UKNSV) Security clearance (SC) due to the nature and responsibilities of the work carried out. In order for us to obtain an SC you usually need to have been resident in the UK for a minimum of 5 years to current date (but we do assess each case individually). Note: Some GKN programmes are subject to regulatory restrictions which may impact certain nationalities. As part of the application process you will be asked to declare when applying for this role. We offer: What We'll Offer Once youre on board youll get the following perks and benefits: Competitive salary dependent on experience Industry Leading Pension Scheme = well match your contributions up to 8% on a 1 : 1.5 basis Life Assurance 8 x salary 185 hours holiday + bank holidays Income protection Shopping discounts Cycle To Work Scheme Employee Assistance Programme Virtual GP Clinic for you and immediate family Free onsite parking Local gym discount Free airport parking Discount with local nursery and preschool childcare setting Enhanced family friendly leave A collaborative, dynamic working environment As well as a competitive package well offer you a world of opportunity. We want to see your career fly! Well support your career progression by providing you with learning and development opportunities. Thats the beauty of being part of a global business, once youre on board you never know where you career journey may take you! Join us and keep the world moving click on the link below to apply A Great Place to work needs a Great Way of Working Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles weve created a culture where everyone feels welcome to contribute. Its a culture that won us The Best Workplace Culture Award. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work. Were also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know. TPBN1_UKTJ

Overview A consultative pre-sales role responsible for leading the technical and functional aspects of the sales cycle for a key workforce and workplace management software solution. You will work closely with sales teams to understand customer needs, deliver tailored demonstrations, and position solutions that drive measurable business value. Key Responsibilities Lead discovery sessions to understand customer requirements. Design and deliver tailored, value-driven product demonstrations. Act as the solution expert throughout the pre-sales process. Support sales teams in competitive positioning and deal progression. Contribute to proposals, RFPs and RFIs. Map business needs to system capabilities and recommend solutions. Maintain knowledge of integrations, APIs, and HR/payroll system connectivity. Collaborate with internal teams including sales, product, and implementation. Key Knowledge Areas Time and attendance, rostering and scheduling Employee self-service and absence management Labour forecasting, analytics, and compliance Workforce systems and operational optimisation Experience & Skills Essential: 35 years experience in pre-sales, solution consulting, or related roles Experience delivering software demonstrations Strong understanding of SaaS environments Ability to translate business needs into practical solutions Strong communication and stakeholder engagement skills Desirable: Experience with workforce management, HR or payroll systems Knowledge of labour legislation Experience with RFP/RFI processes and CRM tools Personal Attributes: Consultative and customer-focused Clear, confident communicator Detail-oriented and proactive Collaborative and adaptable TPBN1_UKTJ

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