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About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Rule keepers - begin your compliance journey The team is responsible for delivering and maintaining a specialist sensitive IT infrastructure and national network of services to HMRC investigators with a footprint across 24 sites. Covert Operations & Digital Exploitation (CODE) Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform Fraud Investigation Service's (FIS) legacy sensitive technologies and to deliver innovative new solutions, designed around our customers' needs. CODE integrates digital transformation, project delivery, process improvement and product management to maximise impact and deliver sustainability. Here's a testimony from two team members: Ian - "I joined as an IT novice, with great training and support within three years I've become a Lead Service Desk Officer, moved into Infrastructure Operations and achieved promotion." Nicky - "When I joined the Service Desk, I had limited IT experience. Since then, my technical knowledge has grown significantly; I'm now a Lead Service Desk Officer and continue to develop new skills every day." Job description This role sits within CODE Technology which has an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. Are you passionate about delivering great customer service? Whether your background is in retail, hospitality, or a call centre environment, your existing skills will provide a strong foundation to support our users effectively. You don't need to be an IT expert-this is a development role where you'll receive comprehensive on the job training and access to an excellent training budget to help you grow your technical skills. Join a supportive and collaborative team: As part of the Service Desk, you'll provide a single point of contact for IT users across HMRC. You'll deliver a consistently high standard of customer service, accurately logging and monitoring support activity using service desk software and keeping users informed of progress. You'll work in a team that values collaboration, mutual support, and continuous improvement. Develop your IT career: The Service Desk is an ideal starting point for your IT career, providing hands on experience across a wide range of bespoke ICT systems and services. You'll build valuable skills while troubleshooting, recording, escalating, and communicating technical issues. You'll also have opportunities to work alongside experienced colleagues and contribute to additional project work. This vacancy has arisen due to an internal promotion. Since 2017, 11 Service Desk colleagues have progressed through internal promotion, with some now in senior technical roles. Join us and develop your career. Job Duties: The role will include but not be limited to: - • Provide a professional first point of contact for IT related enquires, delivering excellent customer service using ITIL aligned processes., • Diagnose and resolve Level 1 and Level 2 incidents using a range of tools, working within Service Level Agreements., • Take ownership of issues and escalate effectively, ensuring accurate and timely information is provided to technical teams., • Build and maintain effective working relationships with customers, colleagues, and suppliers., • Capture and share knowledge to support team learning and continuous improvement., • Carry out general IT administration tasks accurately and efficiently such as password changes; server monitoring; planned moves and changes, reporting and setting up new user accounts., • ITIL 4 Foundation - IT Service Management Certification., • Clear and confident written and verbal communication skills., • A positive attitude and ability to work well as part of a team., • Willingness to tackle challenging problems and situations, taking ownership and initiative where required., • Possesses a curious mindset with sharp analytical skills and keen attention to detail., • Adaptable, creative, and solution-oriented when navigating challenges and change., • Exercises sound judgement with effective problem-solving and decision-making capabilities., • Strong attention to detail when recording and maintaining information., • Plans and organises effectively, anticipating risks to proactively mitigate potential issues., • Demonstrated customer service expertise combined with IT proficiency, in either an academic or professional environment., • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • After submission of the first stage of your application, you will be invited to complete a Customer Service Skills Test. If you successfully pass the test, you will be invited to complete the final stage of the application. The test has the same deadline as the full application so please leave plenty of time to submit this following your test., • A name-blind CV, to include your Employment/Academic History, highlighting specific responsibilities and achievements that are relevant for this role and how they align with the Essential Criteria, in up to 500-words in total. Please can you set this out in the order of - Name of Employer (for educational institutions just put University or College etc not the name of the institution) - Job/Course Title, then list your Key Achievements , Responsibilities/Studies and Qualifications Gained. Please note: There is no word count on the Employment History box, any words over the 500-word limit will not be assessed.

Commercial Analyst – Early Career Opportunity Location: Mold UK (willingness to relocate for future career opportunities is essential) Industry: Paper‑based Packaging Manufacturing Career Path: Commercial Manager within ~3 years Are you analytical, curious, and ready to build a career with a global leader in sustainable packaging? Smurfit WestRock is looking for an ambitious Commercial Analyst to join our UK Integrated Division. This is a fantastic early‑career role designed to offer structured development, hands‑on commercial experience, and a clear progression pathway—ideally towards becoming a Commercial Manager within three years. If you’re excited by data, problem solving, pricing, and working closely with teams right across a fast‑moving manufacturing business, we’d love to hear from you. Why This Role? • Real responsibility from day one – supporting strategic decisions through data, pricing, and commercial insight., • Exposure across the business – work with sales, design, operations, finance, and senior leadership., • Purpose‑led industry – join a leader in sustainable, paper‑based packaging solutions. As a Commercial Analyst, you’ll help our sites optimise their commercial performance by: • Producing accurate pricing, quotations, and commercial analysis., • Supporting tenders—local, national, multinational, and Pan‑European., • Creating dashboards, gross profit analysis, and performance reports., • Gathering and interpreting market intelligence, including paper market trends., • Identifying opportunities to improve profitability and operational efficiency. Who We’re Looking For This role is perfect for someone early in their commercial, analytical, or business career who is eager to learn and grow. Essential qualities and skills • Strong analytical mindset and attention to detail, • Confident communicator who can simplify complex information, • Proficient in MS Excel and comfortable working with data, • Ability to prioritise and work in a fast‑paced environment, • Curious, proactive, and eager to develop new skills, • Experience with PowerBI or similar tools, • GCSE English & Maths (essential), • Minimum 2 A‑Levels (or equivalent) at Grade C or above To take full advantage of your career progression, you’ll need to be open to relocating within the UK. Future development opportunities may be at one of our other sites, so mobility is a key part of this pathway. Our Values At Smurfit WestRock, we live by our core values: Loyalty • Integrity • Trust You’ll be joining a collaborative, supportive team where people help each other succeed. Ready to Shape Your Future With Us? If you’re motivated, data‑driven, and excited about growing your career in a business that’s shaping the future of sustainable packaging, we’d love to hear from you. Apply now and start your journey towards becoming a future Commercial Leader at Smurfit WestRock.

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role We are pleased to announce an opportunity for a commercially minded Finance Analyst to join our Finance Shared Services team based in Liverpool and play a key strategic role in shaping our UK performance. Reporting directly to the UK Financial Controller, this role is ideal for someone who thrives on turning data into meaningful insight. As a Finance Analyst, you’ll play a pivotal part in shaping the strategic direction of the organisation. Your analysis will support decision making at the highest levels, ensuring our leadership teams are equipped with accurate, timely and forward-looking insights. You’ll work across financial, operational, and market analysis - spotting trends, identifying opportunities, and translating complex information into actionable recommendations. This is an exciting and varied role for someone who enjoys problem solving, business partnering, and making an impact. Key Responsibilities • Provide strategic insights and recommendations to senior UK leaders., • Deliver monthly financial, sales and operational analysis using all available reporting systems., • Conduct monthly variance analysis and advise on areas requiring attention., • Support month‑end close activities, ensuring data accuracy and completeness., • Benchmark performance against CPI and key market growth indicators., • Monitor material pricing trends and assess impacts on the business., • Contribute to forecasting, strategic planning and budget processes, including preparing UK presentations for European Head Office., • Provide accurate analysis to the CEO, CFO, Divisional Directors, H&S Management and other key stakeholders., • Support Capex and lease management activities., • Manage energy consumption reporting for the UK as a single, reliable data source., • Lead improvements in UK reporting and support divisional reporting enhancements., • Conduct competitor and vendor financial analysis., • Develop reporting for CTO plans and UK-wide projects., • Provide administrative support such as meeting minutes, action logs and follow‑ups., • Strong financial background and analytical capability, • Excellent communication skills, with the ability to influence at all levels, • Good understanding of the corrugated industry (advantageous), • Highly proficient in MS Office - especially Excel & PowerPoint, • Experience using HFM is desirable, • A proactive, flexible mindset with ability to meet tight deadlines, • A collaborative approach and desire to grow within the organisation What We Offer • Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme, • Ongoing training and development opportunities, • 24/7 confidential support for you and your family, • Flexible working options and family-friendly policies Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.

Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts:/n/n * Junior Data Analyst - £30,000/n/n * Data Analyst - £50,000/n/n * Business Data Analyst - £67,500/n/n * Data Analytics Analyst - £80,000/n/n * Business Analysts - £60,000/n/nUsing ou

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