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At Kwalee, we foster an environment where creativity and collaboration come together. Specialising in both the development and publishing of casual and hybrid casual games, we also bring our creative touch to publishing PC & Console titles, ensuring a diverse and exciting gaming portfolio. By joining our talented team in Leamington Spa, you’ll be part of a space where ideas flow freely, innovation flourishes, and team spirit stays strong. We’ve found that when we’re all together, great things happen. With over 1 billion players already reached, your work will contribute to our shared mission of making the most fun games for the world's players. Join the team! As we continue to grow, we are now looking for a Director of QA Services oversee and manage the wider QA Services for both internal & external stakeholders across our teams in the UK & India. A big focus for this role will be to create, develop, & establish the QA services as an MSA for external clients converting QA Services from a Cost Centre into a Profit Centre. You will manage the P&L for the department, and establish a long term plan for ambitious growth and profitability whilst ensuring the operational success of the QA function for Kwalee’s internal projects. Responsibilities • Strategic & Commercial Vision: Establish and execute the commercial strategy to convert the internal QA function into a profitable, external Managed Service Agreement (MSA)., • P&L Accountability: Manage the departmental Profit & Loss (P&L), ensuring ambitious growth, financial performance, and overall profitability., • Business Development: Drive and be solely accountable for the business development efforts for QA Services, securing new external client contracts., • Commercial Negotiation: Develop, agree, and manage all commercial agreements, SLAs, and pricing models with external clients., • Global Leadership: Provide direct line management to the Head of QA and oversee the success of multi-site QA teams (UK & India)., • Operational Excellence: Maintain high-quality QA standards and strict SLAs for both internal and external projects, ensuring no drop in required quality., • AI/Automation Roadmap: Build and implement the strategic plan for transforming QA through the increased use of AI and test automation., • Process Improvement: Upgrade and maintain robust QA processes, SLAs, reporting, and performance dashboards., • Resource Management: Ensure optimal resource allocation to effectively balance internal game testing needs against external client commitments., • Executive Reporting: Work closely with the Executive Team to provide strategic updates on commercial performance and growth pipeline., • Cross-Functional Collaboration: Partner with Production, Development, Publishing, and Finance teams to maximise commercial success across the company., • Final Escalation Point: Serve as the ultimate authority for critical client issues or internal resource conflicts related to QA. Requirements - Commercial & Strategic Leadership • Proven track record in business development and commercial management within a service-based business (ideally QA, Technology, or Gaming)., • Demonstrable experience establishing, growing, and managing a profit & loss (P&L) for a business unit or department., • Expertise in converting an internal cost centre into a profitable Managed Service Agreement (MSA) for external clients., • Extensive experience in negotiating, finalising, and managing complex commercial agreements, contracts, and Service Level Agreements (SLAs) with external partners., • Ability to develop and execute a comprehensive commercial strategy for a technical service offering. QA & Operational Expertise • Deep understanding of QA best practices, methodologies, and processes in the gaming or software industry., • Demonstrated experience in upgrading and maintaining global QA processes, reporting, and quality standards across multiple locations (e.g., UK and India)., • Experience in driving the transformation of QA through the use of AI and test automation strategies in collaboration with Engineering teams., • Strong ability to balance and manage resources effectively between internal project needs and external client commitments. Management & Collaboration • Significant experience in senior leadership and line management, including direct management of senior leads (e.g., Head of QA) and indirect management of multi-site, global teams., • Excellent stakeholder management skills, with the ability to report and present to the Executive Team (COO/CEO) on financial performance and strategic direction., • A decisive leader capable of serving as the final escalation point for critical client issues and resource conflicts., • Exceptional collaboration skills, working effectively across Production, Development, Finance, Legal, and Business Development teams. Why Kwalee? We believe in more than just a job—we’re committed to helping you thrive with a fantastic work-life balance and a range of great benefits! You’ll enjoy comprehensive medical cover, including dental and optical care, life assurance, and a solid pension plan. Plus, you’ll have 25 days of holiday to recharge, along with unlimited snacks and drinks to keep you energised throughout the day. Enjoy the benefits of an on-site gym, free parking, and convenient electric charging stations. We provide state-of-the-art equipment and plenty of career growth opportunities to set you up for success. And to keep things lively, we host seasonal events, regular townhalls, and share exclusive Kwalee merch. With our dog-friendly policy and a vibrant office atmosphere, there’s always something fun going on! Our Commitment to Diversity & Inclusion At Kwalee, we take pride in being an equal opportunity employer, where we believe that diversity and inclusion are essential to driving creativity. We are committed to creating a safe, welcoming, and supportive environment where everyone can thrive. Our culture is built on celebrating the diverse voices of our team members, fuelling innovation and strengthening our connection to our players. We are dedicated to advancing equity, diversity, and inclusion across all areas of life, including age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We recognise the importance of self-development, career progression, and well-being in retaining our talented team. At Kwalee, we celebrate individuality and encourage everyone to bring their authentic selves to work. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Summary Our marketing team is undergoing an exciting transformation — and we’re looking for exceptional talent to join us. As we build a more digitally focused, data-driven marketing function, we’re investing in people who can own strategy and execution across paid search, SEO, and social media working closely with best-in-class agencies. Here, you’ll have the autonomy to innovate, the data to make decisions, and the platform to make a visible impact. If you’re driven by results, thrive in collaborative environments, and want to shape the future of legendary brands, this is your chance. The E-Commerce Executive is a pivotal operational role responsible for supporting the E-Commerce Manager in executing the end-to-end e-commerce strategy across Protyre.co.uk, TyreClick, and all digital sales channels. This role drives online sales, digital-to-store conversion, and omnichannel customer experience by managing day-to-day platform operations, content updates, and performance reporting. The job holder works closely with the Protyre Retail Director, Pricing Team, Digital Marketing, and Website Designer to ensure seamless integration of pricing, promotions, stock, and UX. With a proactive and detail-oriented approach, the role supports innovation, tests new features, and optimizes conversion funnels to deliver measurable revenue growth. The job holder is accountable for executing delegated e-commerce tasks from the E-Commerce Manager’s roadmap, including platform updates, campaign deployment, performance tracking, and customer journey optimization. They maintain real-time product data accuracy, support A/B testing and UX improvements, and ensure full compliance with GDPR, PCI DSS, and accessibility standards. The role contributes to monthly reporting and continuous platform enhancement, supporting the Group’s omnichannel revenue targets. About the Role & About you We are looking for a proactive, detail-oriented E-Commerce Executive to support the day-to-day management and optimization of our digital platforms, including Protyre.co.uk and TyreClick. In this hands-on role, you’ll execute website updates, support e-commerce campaigns, improve UX, and collaborate across marketing, retail, and operational teams to drive both online sales and digital-to-store performance. You’ll play a key part in delivering a seamless, high-performing customer journey across our multi-brand, omnichannel environment. Your Responsibilities: • Execute Platform Updates & Content, • Implement product listings, price changes, banner updates, and promotional content., • Work closely with the Pricing Team and Website Designer to ensure accuracy, consistency, and brand alignment., • Deploy E-Commerce Campaigns, • Support flash sales, bundle promotions, seasonal offers, and tactical campaigns., • Build landing pages, schedule emails, and activate geo-targeted promotions to drive online and store traffic., • Monitor Performance & Report, • Track daily/weekly KPIs including traffic, conversion rate, AOV, and abandonment using Google Analytics, Hotjar, and platform dashboards., • Deliver clear reports with insights and practical optimization recommendations., • Support Omnichannel Integration, • Partner with the Protyre Retail Director to maintain accurate stock visibility, click & collect availability, and store locator accuracy., • Troubleshoot sync issues across systems to improve digital-to-store conversion., • Assist UX & A/B Testing, • Execute A/B tests focused on checkout flow, CTAs, and page design., • Use heatmaps, user behavior data, and session recordings to identify friction and support UX improvements., • Collaborate Across Teams, • Work closely with SEO, PPC, Social, Campaign, Retail Operations, and Web Design teams., • Participate in weekly cross-functional syncs and sprint planning to ensure alignment on priorities and campaign execution., • Ensure Compliance & Accessibility, • Ensure all online content and processes remain compliant with GDPR, PCI DSS, and WCAG 2.1 standards., • Validate secure checkout journeys, privacy pages, and accessibility requirements., • Contribute to Innovation, • Support pilot projects such as new mobile app features, live chat capability, E-commerce enhancements, or AR tools., • Help gather requirements, test releases, and contribute to impact assessment., • Drive Continuous Improvement, • Flag platform bugs, customer pain points, and process inefficiencies. Suggest practical enhancements to improve speed, usability, and conversion. What We're Looking For From You: • Experience working in an e-commerce, digital trading, or online merchandising role., • Strong understanding of website CMS platforms, e-commerce systems, and digital tools., • Comfortable working with Google Analytics, dashboards, and performance data., • Excellent attention to detail and ability to manage multiple tasks at pace., • Strong communication and collaboration skills across technical and non-technical teams., • Problem-solving mindset with a proactive approach to optimization and continuous improvement., • Knowledge of SEO, UX best practice, or A/B testing tools is a bonus. About Our Company Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees - company wide. To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across 1 central distribution and 13 warehouse operations nationwide. For more information about how your data is managed throughout the hiring process with Instant Impact and Micheldever, please click here.

Customer Selections and Analytics Team Lead Location: Midlands – Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead, you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines, and Commercial Lines, translating campaign briefs into technical requirements and ensuring seamless delivery across DM, email, and digital channels. You'll collaborate with campaign analytics and A/B testing specialists, helping design experiments and evaluate ROI. The role involves supporting transformation projects including migration to a new customer data platform and rollout of a new CRM tool (Dotdigital). Key Responsibilities Strategic Planning & Stakeholder Management • Work with stakeholders to understand campaign plans, continuously creating and updating plans for all selections and evaluation, • Prioritise work, communicating effectively with the team and ensuring campaigns are delivered on time to quality standards, • Oversee customer selections and campaign evaluation, ensuring campaigns use relevant data and advanced statistical techniques, • Translate briefs into technical requirements, selecting target audiences based on behavioural data, • Join data from multiple sources (CRM, transactional systems, engagement events) and use APIs to connect to marketing automation platforms, • Lead, manage, motivate and develop six direct reports, • Lead daily scrums, ensuring team members are comfortable with pipelines and escalating issues, • Work with SMEs to ensure clear view of required skills with development plans in place, • Build detailed understanding across datasets to become SME for sourcing, analysing and delivering customer data, • Ensure campaigns utilise data effectively, taking forward-looking view on future integrations and tools, • Support Financial Services platform transition, gaining access to more granular customer data, • Help deliver migration to new unified customer data platform, • Explore customer behaviour and product engagement, operationalising insights into revenue-driving campaigns Essential: • Advanced SQL experience (SQL Server, Oracle, PostgreSQL)—hands-on technical leadership role where SQL is used daily, • Previous line management experience—formal or informal leadership of analysts or campaign specialists, • Strong experience in customer selections, audience targeting or campaign analysis, • Experience planning and delivering campaigns and evaluation across multiple channels, • Strong experience providing data insights to aid strategic decision-making with clear stakeholder communication, • Experience with data visualisation tools (Power BI, Tableau, Qlikview), • Ability to coach and guide others in complex subject matter, • Experience working to agile methodologies and sprint basis, • Experience with marketing automation platforms (Unica, Salesforce Marketing Cloud, Dotdigital), • Background in insurance, financial services, or regulated industries, • Experience with APIs to connect data sources to CRM platforms, • Exposure to A/B testing or campaign evaluation, • Salary up to £60,000 + 17.5% annual bonus, • Hybrid working: 1 day per week in office, • Strong learning and development focus with clear internal mobility across Data Science, Customer Analytics and Digital teams, • Supportive culture with exposure to senior stakeholders and high-impact projects, • Genuine progression opportunities within hub-and-spoke model, • Stable employer consistently ranked among UK's best for customer satisfaction and employee experience, • Single-stage interview (in-person or remote), • Includes advance SQL test (sent out beforehand) Send your CV to Mohammed Buhariwala at Harnham or connect on LinkedIn. Keywords Customer Selections, Campaign Analytics, Team Lead, CRM Manager, SQL, Marketing Automation, Financial Services, Insurance, Data Analytics, Leadership, Campaign Delivery, Customer Segmentation, Multi-channel Marketing, Midlands, Hybrid

Make a Home at Taylor Wimpey At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. Job Summary The Customer Service Administrator is responsible for supporting the Customer Service team with any administrative duties related to the resolution of customer issues, tasks and complaints once customers have moved into their new home. This includes (but not exclusively) the logging of information onto Dynamics, raising of supporting paperwork to enable the processing of invoices and contra-charges, processing of cheque requests, allocation of works to Customer Support Operatives, suppliers or subcontractors and the ordering and chasing of materials. The Customer Service Administrator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Primary Responsibilities Demonstrates role model customer behaviour • Acts as an inspiring role model across the team in the delivery of great customer service, • Always demonstrates positive behaviour when discussing or interacting with customers, subcontractors or suppliers, • Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone Achievement of business objectives and priorities • Works independently to complete all work within the required SLA timeframe, • Allocates emails from the CS inbox to the appropriate person within the Customer Service team, • Works in an organised and well-planned manner, to correctly allocate works to Customer Support Operatives, suppliers or subcontractors so that issues and tasks are resolved within SLA timeframes, • Orders and chases materials so that issues and tasks are resolved within SLA timeframes, • Logs all relevant information onto Dynamics in a timely manner, • Produce and issue relevant reports in a timely manner to support the resolution of issues, tasks and complaints, • Raises accurate and timely paperwork to enable the processing of invoices, contra-charges and cheque requests, • Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints within SLA timeframes, • Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provides feedback where appropriate to ensure continuous improvement of their service offering Committed to continuous improvement • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement, • Identifies gaps in their communication capability (verbal and written) and takes responsibility for the continuous improvement of these, • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement, • Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers Experience, Qualifications, Technical Requirements • Strong interpersonal and relationship building skills, • Proven ability to work collaboratively, • Proven ability to work independently, prioritise work and take initiative to find solutions to problems, • Proven ability to remain calm, measured and resilient in challenging situations, • Previous experience of working in a fast-paced Customer Service team preferred What We Offer At Taylor Wimpey At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Internal Applicants Please inform your line manager if you wish to apply for this role.

Job Summary Our marketing team is undergoing an exciting transformation — and we’re looking for exceptional talent to join us. As we build a more digitally focused, data-driven marketing function, we’re investing in people who can own strategy and execution across paid search, SEO, and social media – working closely with best-in-class agencies. Here, you’ll have the autonomy to innovate, the data to make decisions, and the platform to make a visible impact. If you’re driven by results, thrive in collaborative environments, and want to shape the future of legendary brands, this is your chance. The SEO Manager is a senior specialist role responsible for creating, implementing, evaluating, and continuously improving the end-to-end organic search strategy across all Micheldever Group digital properties, with the flexibility to incorporate paid search elements if required. Reporting to the Head of Digital Marketing, this role drives organic search performance (and paid search where applicable) to deliver significant search-influenced revenue. The job holder procures and manages agency partners for SEO (and paid search as required), acts as the internal SME on search marketing, and leverages deep technical and strategic expertise to identify opportunities, optimize ROI, and deliver measurable business impact. The role includes effective line management of the Web Content Executive, works closely with the Web Analyst & CRO role to leverage critical insights on tracking, drop-off rates, bounce rates, and customer flow, drives brand awareness and consideration for Micheldever Tyre Services, Protyre and house tyre brands (Falken, Dunlop, Sumitomo), and executes digital campaigns that increase traffic to both digital channels and physical stores. The job holder owns the full organic search lifecycle (with paid search elements as required), from keyword research and technical optimization to campaign structuring, bidding strategies, and performance reporting, and is accountable for delivering increased organic traffic, improved conversion rates from paid search (where applicable), and enhanced ROI across both channels. They manage agency procurement, contracts, and performance for SEO (and paid search as needed), ensuring value is derived and ROI is rigorously evaluated. The role maintains cutting-edge knowledge of search trends—within and beyond the automotive sector—including the impact of AI on search behaviour and strategies to remain relevant (e.g., optimising for long-tail keywords in AI-generated results and leveraging user reviews across channels to improve AI-driven recommendations). The role drives brand awareness and consideration for Protyre and key house brands, and fosters a high-support, high-challenge team environment. About the Role & About you We’re looking for a highly skilled SEO Manager to own and evolve our end-to-end search strategy ownership across SEO and Paid Search, helping drive growth for Protyre, our house tyre brands, and our national dealer network. This role blends strategic ownership, technical expertise, agency leadership, team management, and commercial impact — delivering measurable results across digital channels and in-store traffic. You will be the organisation’s go-to expert for SEO and search marketing, leading performance, innovation, and best practice across a complex multi-site, multi-brand environment. Your Responsibilities: • Create, Implement, and Continuously Improve End-to-End SEO & PPC Strategy, • Own and deliver a unified search strategy covering SEO (technical, content, on-page, local) and paid search (Google Ads, Microsoft Advertising, remarketing)., • Continuously review and refine the roadmap using GSC, Google Ads, SEMrush, Ahrefs, Looker Studio and more., • Procure and Manage Multiple Agency Partners for SEO and Paid Search, • Lead procurement for SEO and paid search partners: write RFPs, evaluate responses, and negotiate performance-based contracts., • Manage multiple agencies, ensuring strong ROI through clear KPIs (CPA, ROAS, domain authority, etc.)., • Leverage Deep Expertise in SEO and Paid Search, • Apply advanced expertise in Core Web Vitals, E-E-A-T, Google algorithm updates, Smart Bidding, Quality Score, auction insights and campaign optimization., • Conduct technical SEO audits, improve site speed, and manage search campaign structures., • Internal Subject Matter Expert & Trend Leadership, • Train teams, support Brand Managers with search-friendly content and landing pages, and stay ahead of industry trends., • Introduce new and emerging search tactics from top-performing industries., • Act as Internal SME and Stay Current with Trends:, • Serve as the business-wide authority on SEO and paid search, delivering training and advising Brand Managers on search-friendly content and landing pages., • Stay ahead by attending conferences , following Google/Meta updates, and monitoring trends outside the sector (e.g., e-commerce, travel). Introduce new search tactics to maintain competitive edge., • Foster High-Support, High-Challenge Team Environment, • Manage and develop the Web Content Executive through structured 1:1s, performance reviews, and clear objective-setting., • Build a learning-focused culture with training, peer learning, and “Search Sync” development sessions., • Evaluate ROI and Drive Continuous Improvement, • Build a unified reporting framework in Looker Studio, measuring traffic, conversions, revenue attribution, CPA and ROAS., • Reallocate budgets based on performance and produce commercial business cases demonstrating projected ROI., • Use A/B testing and optimization to validate impact and scale high-performing initiatives., • Drive Brand Awareness & Consideration for Protyre and House Brands, • Drive branded SEO and paid search performance for Protyre and house brands (Falken, Dunlop, Sumitomo)., • Develop keyword strategies and content clusters that grow brand authority in competitive markets., • Omnichannel & Local Search Growth, • Increase digital-to-store traffic through local SEO and local paid search campaigns across 100+ centres., • Optimize GBP, store locator journeys, geo-targeting, call tracking, and in-store conversion attribution., • Manage Local SEO and Paid Search, • Oversee local SEO performance for centres using Next, local landing pages and GBP optimalization., • Deliver lower CPAs and stronger visibility in local search markets., • Ensure Compliance and Best Practice, • Ensure adherence to Google guidelines, Google Ads policies, GDPR and PECR., • Implement reflagging, canonicals, redirects, UTM tracking, and accurate conversion measurement., • Influence and Report, • Present insights, risks, opportunities, and recommendations to senior leaders., • Use data storytelling to secure budget and influence roadmap decisions., • Enhance B2B SEO and Dealer Network Performance, • Lead SEO optimisation for TyreClick, improving B2B visibility, rankings, and conversions., • Conduct regular SEO audits for dealer websites (TyreClick customers, Falken UK dealers), providing actionable reports on rankings, performance and improvements., • Leverage brand dealer websites — e.g., Falken dealer portal — to amplify promotions, drive targeted traffic to dealers, and maximise MTS-influenced revenue., • l Coordinate digital promotional activity to support dealer performance, brand campaigns, and sales uplift. What We're Looking for From You: • Proven experience in SEO management, ideally within multi-site consumer brands or high-competition markets., • Strong understanding of paid search principles (Google Ads/Microsoft Ads), Smart Bidding, Quality Score, and audience strategies., • Technical SEO expertise: Core Web Vitals, site audits, schema, indexing, on-page optimization, local SEO., • Excellent stakeholder management and experience working with agencies., • Ability to interpret data and translate complex insights into clear, commercial recommendations., • Experience managing and developing team members., • Strong commercial acumen with a track record of improving ROI across organic and paid activity. About Our Company Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees - company wide. To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across 1 central distribution and 13 warehouse operations nationwide. For more information about how your data is managed throughout the hiring process with Instant Impact and Micheldever, please click here.

About The Role At Balfour Beatty, we are proud to be part of the delivery team for HS2, the UK’s flagship high-speed rail programme, and a once-in-a-generation project shaping the future of sustainable transport and construction innovation. We are currently seeking an experienced Construction Manager to join our Regional Buildings team, supporting the delivery of five reinforced concrete buildings that will house critical mechanical & Electrical (MEP) plant infrastructure along the route. These highly engineered buildings form an integral part of HS2’s operational systems and represent a unique blend of heavy civil engineering and complex building construction. This role offers an exceptional opportunity for a motivated and technically strong professional with a background in reinforced concrete structures, commercial buildings, or RC frame delivery to play a leading part in one of the UK’s most ambitious engineering projects. What you'll be doing As a Construction Manager You Will • Managing day-to-day site operations for reinforced concrete and associated building works., • Leading and motivating construction teams, subcontractors, and suppliers to meet programme and quality milestones., • Coordinating with MEP and design teams to ensure interfaces are understood and planned effectively., • Overseeing temporary works, formwork, rebar, concrete pours, and finishing activities, • Driving a culture of safety, quality, and continuous improvement across all site, • Managing materials, logistics, plant, and sequencing to maintain programme momentum Monitoring cost and progress, reporting accurately to senior management., • Ensuring compliance with Balfour Beatty’s environmental and sustainability commitments., • Supporting junior engineers and supervisors, helping to build capability within the team. Who we're looking for You Will Have The Following • Proven background managing reinforced concrete or structural frame projects — ideally within the building or infrastructure sectors., • Strong understanding of RC construction methods, reinforcement detailing, and formwork systems., • Experience managing MEP interface or integration works advantageous., • Excellent leadership, coordination, and communication skills., • Demonstrable commitment to health, safety, and environmental best practice., • Strong commercial and planning awareness, • Relevant qualification in construction or civil engineering (HNC, HND, or Degree)., • SMSTS and CSCS certification. Why work for us Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities. Why join us? Benefits As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits: • Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow., • 25 days paid annual leave (pro rata), • Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave, • Pension, share incentive plan, volunteering leave, recognition schemes and much more… About Us Operating across England and Wales, our buildings teams create places where people live, are cared for, work, learn, meet and have fun, with a focus on the aviation, health, defence, education and development sectors. Diversity and inclusion At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at:

Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Position Summary: Engage Heads of Business, Aftersales Management and Teams, in the business activity from launch, to ensure buy-in and implementation of agreed action-plans and sustainability. Assessing designated businesses current processes, activities and cultures using programme tools in order to prioritise areas for improvement. Delivering a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication and team working to deliver improved customer satisfaction and commercial performance. Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image. Role Purpose To work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators. Role Scope Working As Part Of a Team To • Deliver improvements in a number of aftersales based Key Performance Indicators, • Working with business management and staff to root cause areas of underperformance and coach improved techniques in:, • Customer Satisfaction, • Commercial performance (EVHC), • Customer preparation and Technical Pre Plan, • Team working and communication, • Process improvement and quality management, • Quality control processes and analysis, • VWG systems understanding and utilisation, • Facilitating sustainable solutions and continuous improvement, • Staff development, • Ability to prioritise workload to deliver agreed contracted days, • Accurate and timely Administration, • Visit Reports and SMART Actions, • Consistent use of agreed analysis tools – to aid root cause analysis and objective feedback to client, • MSXI –Activity tracking, Expenses, Mileage Experience • The successful candidate will need to possess a strong working knowledge of Dealer aftersales processes, • The ability to develop individuals in order to improve and sustain performance is imperative, • Previous / current experience of working in a regional or national role for a vehicle manufacturer and / or franchised dealer group would be an advantage., • Demonstrable experience in business coaching and change management would be a strong advantage Key Competencies • Ability to inspire, coach and influence others to achieve results, • Ability to communicate at multiple levels, • Outgoing and energetic, • Understanding of franchised dealer business best practices, • Excellent communication, interpersonal and analytical skills, • Accurate and timely Administration, • Flexible approach to work – a self-sufficient, self-starter, • PC literate Additional Information Working Pattern and Location • Permanent, • Monday-Friday, • Location: Field Based Package • £40,000 - £45,000 per year, • 25 days annual leave entitlement, • Company contributory pension plan, • Healthcare scheme, • Life Assurance, • Company car With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans • Consumer Engagement, • Parts, Accessories & Service Performance, • Actionable Insights, • Repair Optimization & Compliance, • Learning Solutions, • Distribution & Sales Performance Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Overview The Process Engineer will lead the development, implementation, and continuous improvement of Product Development and Testing processes, ensuring best-in-class quality, efficiency, and cost-effectiveness. This role is central to driving operational excellence through Advanced Product Quality Planning (APQP), lean manufacturing principles, and robust engineering practise. The successful candidate will bring proven experience in process engineering activities while actively engaging in hands-on problem-solving to enhance productivity, safety, and product quality. Responsibilities Leadership and Strategy • Contribute to the site process engineering strategy, aligning with business objectives., • Deliver process improvement projects that supports operational targets and strategic growth plans., • Champion a culture of continuous improvement and innovation across the site., • Collaborate with the PMO to develop and deliver new capabilities. Process Development & Improvement • Oversee the design, optimisation, and validation of lab processes and technologies to achieve world-class performance across relevant industry standards (e.g. MIL/DEF-STD, ISO, IEC), • Implement Lean, Six Sigma, and Continuous Improvement methodologies to reduce waste, improve cycle times, and increase value-add activities., • Implement standardisation and best practices across site. APQP & Quality • Lead the development and deployment of APQP activities, ensuring compliance with customer and industry requirements., • Collaborate with Quality teams to integrate PFD, PFMEA, Control Plans and process capability studies., • Support continuous improvement reviews and ensure effective change management processes. Operational Excellence • Work closely with Operations, Maintenance, and Supply Chain to maximise equipment uptime and throughput., • Identify and implement cost-saving opportunities without compromising safety or quality., • Develop key performance indicators (KPIs) to monitor and sustain process improvements. Team and Stakeholder Management • Engage with the cross-functional teams to build technical capability., • Communicate with customers, suppliers, and internal teams to resolve technical challenges and ensure project delivery., • Act as a technical authority for process-related decisions. Skills / Qualifications • Degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, or related discipline., • Recognised professional engineering accreditation (e.g. ECUK IEng or CEng) is preferred., • Prior experience in manufacturing or process engineering, • Practical knowledge of Lean Manufacturing, Six Sigma, and Continuous Improvement tools., • Strong understanding of APQP methodologies. Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

Introduction As someone who is genuinely passionate about shaping our client’s future, you make use of your strong understanding of Digital Engineering technology, the client’s business needs and their culture to articulate end–to-end technology, process, business capability, and cultural roadmaps. You are the type of individual who cultivates trusted relationships with the client and partners to contribute to an environment that unites people and technology to solve real client problems and bridge gap between strategy and execution. You will be responsible for engaging with clients understanding their current process landscape and aiding them on transformation journey with collaboratively creating business process models, process analysis, technology enabled process improvement/redesign, requirements definition and data modelling, to influence the functional design so that it satisfies the real business needs. You will facilitate workshops to uncover current state pain points, improvements and rationalisations. Also, work closely with architects, delivery teams, the client, and partners to design future state solutions. You will also contribute to Capability modelling as well as make use of Process Modelling (including Process reengineering) and User Stories to articulate the benefits and value of what is being developed/deployed. You can perform rapid analysis and decomposition of complex business information into functional and non-functional requirements and articulate them in context of the solution and business process. You are capable of creating an inventory of customer process pain points, gaps, improvements and articulating these in context of the solution delivery. Working alongside our talented and widely experienced consultants, you’ll have the opportunity to determine innovative solutions which overcome complex business challenges. Daily, you’ll transform Digital Engineering’s performance and deliver real business improvements for our clients. Whether it’s strategy and transformation or implementation programmes, your advice will help our clients to operate more efficiently and effectively. What’s more, you’ll be pivotal in helping to drive forward some of the most exciting products currently in development in the UK. Your Role And Responsibilities • Collaborating with clients, architects and delivery teams to determine business-specific application needs., • Lead workshops and facilitate real requirements articulation., • Able to articulate business need to the technical teams, and the technical solutions to the business/client teams to ensure business value is realised., • Demonstrating application prototypes and integrating user feedback., • Identifying application integration requirements, maintenance needs, upgrades, and data migration., • Support the Project Manager to meet business needs, governance approvals and delivery timescales., • Building business processes models, procedures, and standards., • Creating traceability models between Requirements, Process, Technical Solutions, Delivery Roadmaps, Test and Training., • Integrating trends in application architecture in application development projects. Preferred Education Bachelor's Degree Required Technical And Professional Expertise The ideal candidate will be employed in a major engineering organisation or in a leading consulting or digital technology firm. Our preference is that they will have experience of operating in similar roles within the sector. • Knowledge of Engineering and/or Manufacturing business processes and domains., • Knowledge of PLM applications (such as Teamcenter or 3DEXPERIENCE)., • Strong consulting skills gained within a professional consulting group or working in industry., • Strong facilitation skills across multiple disciplines and hierarchy., • Experience working in and contributing to successful client projects., • A high level of personal belief and passion for the client’s success., • Build and manage trusted relationships with client stakeholders at all levels so IBM is viewed as a preferred provider of consulting services., • Proven ability to build new and maintain existing professional networks., • Establish and improve your skills and personal eminence in the market., • Continually develop expertise and knowledge of client issues based on accumulated experience., • Take ownership of client pain points and facilitate them into solutions., • Strong organisation skills with the ability to manage competing priorities., • Be able to create required governance artifacts to pass client ‘gates’/milestones. Preferred Technical And Professional Experience • Strong consulting skills gained within a professional consulting group or working in industry., • Engineering or Industrial background is preferable., • PLM skills and experience. Ideally experience in delivering Siemens Teamcenter, 3DEXPERIENCE, Windchill or equivalent is desired., • Applied skills in Business Process Modelling and Architecture aligned to APQC or similar., • Applied skills in Use Case Modelling (UML, SysML) and/or User Story definition, • Contribute to capability models that allow relationships to Process Classification Frameworks enabling prioritisation and value to be understood., • Communicate articulately and effectively, with appropriate level of detail but retaining key messages, at all levels of business., • Strong Business Analysis Skills (uniting Requirements, Process, Tech Solutions, Cultural Change)., • Ability to think creatively and strategically with a focus to achieving outcomes., • Exceptional interpersonal skills with the ability to communicate, partner and collaborate across functions, geographies, and hierarchy., • Knowledge of enterprise Architecture Principals like Zachman or TOGAF is desirable.

PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Nature, Biodiversity and Sustainability Specialist About the role The UK has set out its ambition to be net zero by 2050 and the energy industry is responding together we are building a cleaner, greener Britain. Our team is growing and we are seeking a Nature, Biodiversity and Sustainability Specialist to ensure our construction projects and operations successfully integrate Nature and Biodiversity into our processes, deliver our Nature Positive commitments including Biodiversity Net Gain (BNG) and ensuring that Nature is at the heart of the energy transition. Not only will you be helping to reverse the decline of UK biodiversity, but also to rebuild and restore the natural environment. You ll be looking at onsite and offsite opportunities, as well as nature-based and nature-positive solutions, that benefit nature, climate and communities. Working as part of a knowledgeable, committed team you ll contribute to National Grid s Nature Positive strategy and direction. You ll be working with strategic partners and organisations like the RSPB and The Wildlife Trusts, and gaining exposure to a huge variety of stakeholders, all the way up to the group executive. This role will cover projects across the UK so you ll be able to travel as required as well as using our main HQ office in Warwick or other offices across the U.K. We continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements. About you What we do isn t just important it s essential. That s why we look to recruit experts in their field. In this case, we re looking for someone who is confident and approachable, a brilliant communicator who knows how to translate ideas and knowledge into language that any audience can understand. You ll be organised and resilient and can multi-task well. Capable of working at a very detailed, granular level, you can also see things from a broader, more strategic perspective too. Ideally you ll have a background operating in a large organisation with a focus on BNG, and / or practical experience of coordinating and meeting biodiversity requirements (including BNG) through the planning process either developer side or LPA. We d like you have experience of ecology and nature-based solutions and ideally natural capital too. And if you already have a network of contacts at organisations that we could potentially partner with, even better. If you have experience in the management of Nature and biodiversity data to gather insights and support this would be very useful also. Don t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we re committed to building a diverse, inclusive and authentic workplace for everyone. So if you re excited about this role but your experience or qualifications don t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one. What You ll Do • You will work with construction project teams to develop efficient solutions that can meet National Grid Electricity Transmission Nature and biodiversity commitments alongside delivery of wider environmental and societal benefits., • Leading on the integration of biodiversity considerations and standards into relevant business processes and documentation, you will work with engineers and project teams to avoid and reduce impacts on nature and ecosystems, • Working closely with environmental framework contractors, interpreting, validating and challenging BNG reports, you ll ensure project specific BNG documentation and plans are developed at the appropriate time to a high standard, • You ll work with procurement teams to acquire offsite BNG units and nature based solutions via our carbon and nature procurement framework, and build strong and lasting relationships with our strategic framework partners, • You will support development and improvement of digital tools to track, forecast and report progress against our nature based commitments internally and externally via relevant reporting frameworks such as TNFD, • You ll help collate and validate high quality data and performance insights associated with our nature commitments for monthly, quarterly and annual reporting requirements, • Supporting the development and integration of wider tools and principles, you will help measure natural capital and social value across the business

\n Continuous Service Improvement Lead\n \n Job Description\n Continuous Service Improvement Lead Telecoms / Defence / SCIDA \n Location: Warwick HQ (CV34 5AH) Hybrid Working Industry: Telecoms, MOD, Defence, Critical National Infrastructure Package: Competitive Starting Salary + Car Allowance + Matched Pension + Flexible Benefits \n Join Telent and help support the UKs critical national infrastructure. As part of the Site Co-ordinating Installation Design Authority (SCIDA) programme - supporting the RAF and wider Defence environments - you will drive a culture of continuous improvement across a high-assurance, security-led service. \n Were seeking a Continuous Service Improvement (CSI) Lead ideally from a Telecoms, MOD, RAF or wider Forces background (other backgrounds and industry experience considered), with strong improvement, stakeholder and governance capability. The role is hybrid working, with two days a week based at our Warwick headquarters and the rest from home. Candidates further afield will be considered if able to travel regularly. \n Full Right to Work in the UK required, and eligibility to gain NPPV3 / SC Security Clearance. \n The Role: \n As the CSI Lead, you will design, embed and maintain the improvement framework that supports SCIDAs assurance, compliance and operational delivery. You will work closely with the Head of AIR SCIDA, supporting contract performance, customer satisfaction and the delivery of continuous improvement across MOD and RAF environments. Operating at the intersection of service optimisation, stakeholder engagement and change management, you will help shape a consistent, high-performance culture. \n CSI Lead - What Youll Do: \n Continuous Improvement Governance \n \n • Develop and maintain a continuous improvement approach using OODA Loops (mobilisation) and PDCA (steady-state operations)\n, • Lead the Continuous Improvement Plan (CIP) as a live and evolving document\n, • Communicate improvement plans, progress and outcomes through dashboards, reports, forums and presentations\n, • Build and deliver training programmes (Lean, Six Sigma, Agile) to develop CI capability\n, • Develop recognition mechanisms to reinforce positive improvement behaviours\n, • Define and monitor KPIs for efficiency, quality, engagement and innovation\n, • Use dashboards and analytics to report performance and drive decision-making\n, • Identify and promote opportunities for process, tool or service improvement\n, • Excellent communication, facilitation and reporting skills\n, • Experience presenting to senior stakeholders and customers\n, • Proven background in service improvement, business analysis or related fields\n, • Strong knowledge of CI methodologies (OODA, PDCA, ITIL)\n, • Customer-facing and presentation experience\n, • QEHS/contract documentation writing capability\n, • ITIL 4 Foundation qualification\n, • NPPV3 / SC Security Cleared (or ability to obtain)\n, • Experience designing and delivering training and recognition programmes\n, • Strong capability with Microsoft Apps (Teams, Forms, Power Automate, Lists, SharePoint, Planner)\n, • Confident user of and experience of PowerBI, VLOOKUP, Pivot Tables (MS Excel)\n, • Analytical mindset with KPI measurement and reporting experience\n, • Full UK Driving Licence\n, • Knowledge of Oracle, Remedy ITSM and/or other similar business tools\n, • Experience adapting CI approaches to changing business needs\n, • Knowledge of Defence ICT standards and JSP 101\n, • Change Management Practitioner or equivalent experience\n, • BEN1 Car Allowance\n, • 26 days annual leave + 8 bank holidays (with buy/sell options)\n, • Company-matched pension\n, • Flexible Benefits portal\n, • Family-friendly policies\n, • Wellbeing and occupational health support\n

\n Continuous Service Improvement Lead\n \n Job Description\n Continuous Service Improvement Lead Telecoms / Defence / SCIDA \n Location: Warwick HQ (CV34 5AH) Hybrid Working Industry: Telecoms, MOD, Defence, Critical National Infrastructure Package: Competitive Starting Salary + Car Allowance + Matched Pension + Flexible Benefits \n Join Telent and help support the UKs critical national infrastructure. As part of the Site Co-ordinating Installation Design Authority (SCIDA) programme - supporting the RAF and wider Defence environments - you will drive a culture of continuous improvement across a high-assurance, security-led service. \n Were seeking a Continuous Service Improvement (CSI) Lead ideally from a Telecoms, MOD, RAF or wider Forces background (other backgrounds and industry experience considered), with strong improvement, stakeholder and governance capability. The role is hybrid working, with two days a week based at our Warwick headquarters and the rest from home. Candidates further afield will be considered if able to travel regularly. \n Full Right to Work in the UK required, and eligibility to gain NPPV3 / SC Security Clearance. \n The Role: \n As the CSI Lead, you will design, embed and maintain the improvement framework that supports SCIDAs assurance, compliance and operational delivery. You will work closely with the Head of AIR SCIDA, supporting contract performance, customer satisfaction and the delivery of continuous improvement across MOD and RAF environments. Operating at the intersection of service optimisation, stakeholder engagement and change management, you will help shape a consistent, high-performance culture. \n CSI Lead - What Youll Do: \n Continuous Improvement Governance \n \n • Develop and maintain a continuous improvement approach using OODA Loops (mobilisation) and PDCA (steady-state operations)\n, • Lead the Continuous Improvement Plan (CIP) as a live and evolving document\n, • Communicate improvement plans, progress and outcomes through dashboards, reports, forums and presentations\n, • Build and deliver training programmes (Lean, Six Sigma, Agile) to develop CI capability\n, • Develop recognition mechanisms to reinforce positive improvement behaviours\n, • Define and monitor KPIs for efficiency, quality, engagement and innovation\n, • Use dashboards and analytics to report performance and drive decision-making\n, • Identify and promote opportunities for process, tool or service improvement\n, • Excellent communication, facilitation and reporting skills\n, • Experience presenting to senior stakeholders and customers\n, • Proven background in service improvement, business analysis or related fields\n, • Strong knowledge of CI methodologies (OODA, PDCA, ITIL)\n, • Customer-facing and presentation experience\n, • QEHS/contract documentation writing capability\n, • ITIL 4 Foundation qualification\n, • NPPV3 / SC Security Cleared (or ability to obtain)\n, • Experience designing and delivering training and recognition programmes\n, • Strong capability with Microsoft Apps (Teams, Forms, Power Automate, Lists, SharePoint, Planner)\n, • Confident user of and experience of PowerBI, VLOOKUP, Pivot Tables (MS Excel)\n, • Analytical mindset with KPI measurement and reporting experience\n, • Full UK Driving Licence\n, • Knowledge of Oracle, Remedy ITSM and/or other similar business tools\n, • Experience adapting CI approaches to changing business needs\n, • Knowledge of Defence ICT standards and JSP 101\n, • Change Management Practitioner or equivalent experience\n, • BEN1 Car Allowance\n, • 26 days annual leave + 8 bank holidays (with buy/sell options)\n, • Company-matched pension\n, • Flexible Benefits portal\n, • Family-friendly policies\n, • Wellbeing and occupational health support\n

\n Senior Bid Manager\n \n Job Description\n At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. \n Reporting into the Head of Bidding, the Senior Bid Manager will lead large and complex bids within our Rail division, coordinating and managing multi-disciplinary bid teams (consisting of SMEs, Bid Writers and Commercial Leads) to develop compelling written and financial submissions, whilst supporting Business Development Managers in the development of price-to-win \n This is a hybrid working role, with a requirement to be in our Warwick HQ one day per week. \n What youll do:\n \n • Work closely with the Sales team, Subject Matter Experts and Technical and Commercial leads within Telent to develop compelling written and financial responses.\n, • The end to end management & production of timely, high quality and ultimately successful bids in keeping with Telents bid procedures. This will include:\n \n, • developing bid winning strategies in partnership with the opportunity owner & business heads\n, • producing material from Go/No Go stage through to deal review, bid submission & win / loss reviews\n, • post bid submission support including coordinating responses to clarification questions and supporting customer presentations\n \n \n, • Provide constructive challenge when things stand in the way of good customer service or process improvement.\n, • Promote and lead improvements in the quality of bids and proposals, ensuring that best practice approaches to developing and producing bids and proposals are always pursued.\n, • Monitor the costs being incurred by the business throughout the bid process, eliminating non-value-add activities from own bids\n, • Strong project management and organisational skills.\n, • Financially astute with ability to create & interpret financial reports and models.\n, • Demonstrable experience of winning as part of high performing and efficient Bid team.\n, • Proven experience of leading & delivering high and medium-value bids, ideally in a services or solutions environment.\n, • A proven ability to write and Red Review answers to tender questions to a winning standard.\n, • ITT Quality response writing skills.\n, • ITT Cost response financial skills.\n, • Car Allowance\n, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #LI-Hybrid \n #TJ-Hybrid \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Brilliance brought together. \n We are guided by our values and behaviours: \n \n • Be Inclusive\n, • Take Responsibility\n, • Collaborate\n, • Be Customer-focussed\n \n \n

\n Senior Bid Manager\n \n Job Description\n At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. \n Reporting into the Head of Bidding, the Senior Bid Manager will lead large and complex bids within our Rail division, coordinating and managing multi-disciplinary bid teams (consisting of SMEs, Bid Writers and Commercial Leads) to develop compelling written and financial submissions, whilst supporting Business Development Managers in the development of price-to-win \n This is a hybrid working role, with a requirement to be in our Warwick HQ one day per week. \n What youll do:\n \n • Work closely with the Sales team, Subject Matter Experts and Technical and Commercial leads within Telent to develop compelling written and financial responses.\n, • The end to end management & production of timely, high quality and ultimately successful bids in keeping with Telents bid procedures. This will include:\n \n, • developing bid winning strategies in partnership with the opportunity owner & business heads\n, • producing material from Go/No Go stage through to deal review, bid submission & win / loss reviews\n, • post bid submission support including coordinating responses to clarification questions and supporting customer presentations\n \n \n, • Provide constructive challenge when things stand in the way of good customer service or process improvement.\n, • Promote and lead improvements in the quality of bids and proposals, ensuring that best practice approaches to developing and producing bids and proposals are always pursued.\n, • Monitor the costs being incurred by the business throughout the bid process, eliminating non-value-add activities from own bids\n, • Strong project management and organisational skills.\n, • Financially astute with ability to create & interpret financial reports and models.\n, • Demonstrable experience of winning as part of high performing and efficient Bid team.\n, • Proven experience of leading & delivering high and medium-value bids, ideally in a services or solutions environment.\n, • A proven ability to write and Red Review answers to tender questions to a winning standard.\n, • ITT Quality response writing skills.\n, • ITT Cost response financial skills.\n, • Car Allowance\n, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #LI-Hybrid \n #TJ-Hybrid \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Brilliance brought together. \n We are guided by our values and behaviours: \n \n • Be Inclusive\n, • Take Responsibility\n, • Collaborate\n, • Be Customer-focussed\n \n \n

\n Continuous Service Improvement Lead\n \n Job Description\n Continuous Service Improvement Lead Telecoms / Defence / SCIDA \n Location: Warwick HQ (CV34 5AH) Hybrid Working Industry: Telecoms, MOD, Defence, Critical National Infrastructure Package: Competitive Starting Salary + Car Allowance + Matched Pension + Flexible Benefits \n Join Telent and help support the UKs critical national infrastructure. As part of the Site Co-ordinating Installation Design Authority (SCIDA) programme - supporting the RAF and wider Defence environments - you will drive a culture of continuous improvement across a high-assurance, security-led service. \n Were seeking a Continuous Service Improvement (CSI) Lead ideally from a Telecoms, MOD, RAF or wider Forces background (other backgrounds and industry experience considered), with strong improvement, stakeholder and governance capability. The role is hybrid working, with two days a week based at our Warwick headquarters and the rest from home. Candidates further afield will be considered if able to travel regularly. \n Full Right to Work in the UK required, and eligibility to gain NPPV3 / SC Security Clearance. \n The Role: \n As the CSI Lead, you will design, embed and maintain the improvement framework that supports SCIDAs assurance, compliance and operational delivery. You will work closely with the Head of AIR SCIDA, supporting contract performance, customer satisfaction and the delivery of continuous improvement across MOD and RAF environments. Operating at the intersection of service optimisation, stakeholder engagement and change management, you will help shape a consistent, high-performance culture. \n CSI Lead - What Youll Do: \n Continuous Improvement Governance \n \n • Develop and maintain a continuous improvement approach using OODA Loops (mobilisation) and PDCA (steady-state operations)\n, • Lead the Continuous Improvement Plan (CIP) as a live and evolving document\n, • Communicate improvement plans, progress and outcomes through dashboards, reports, forums and presentations\n, • Build and deliver training programmes (Lean, Six Sigma, Agile) to develop CI capability\n, • Develop recognition mechanisms to reinforce positive improvement behaviours\n, • Define and monitor KPIs for efficiency, quality, engagement and innovation\n, • Use dashboards and analytics to report performance and drive decision-making\n, • Identify and promote opportunities for process, tool or service improvement\n, • Excellent communication, facilitation and reporting skills\n, • Experience presenting to senior stakeholders and customers\n, • Proven background in service improvement, business analysis or related fields\n, • Strong knowledge of CI methodologies (OODA, PDCA, ITIL)\n, • Customer-facing and presentation experience\n, • QEHS/contract documentation writing capability\n, • ITIL 4 Foundation qualification\n, • NPPV3 / SC Security Cleared (or ability to obtain)\n, • Experience designing and delivering training and recognition programmes\n, • Strong capability with Microsoft Apps (Teams, Forms, Power Automate, Lists, SharePoint, Planner)\n, • Confident user of and experience of PowerBI, VLOOKUP, Pivot Tables (MS Excel)\n, • Analytical mindset with KPI measurement and reporting experience\n, • Full UK Driving Licence\n, • Knowledge of Oracle, Remedy ITSM and/or other similar business tools\n, • Experience adapting CI approaches to changing business needs\n, • Knowledge of Defence ICT standards and JSP 101\n, • Change Management Practitioner or equivalent experience\n, • BEN1 Car Allowance\n, • 26 days annual leave + 8 bank holidays (with buy/sell options)\n, • Company-matched pension\n, • Flexible Benefits portal\n, • Family-friendly policies\n, • Wellbeing and occupational health support\n

\n Senior Bid Manager\n \n Job Description\n At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. \n Reporting into the Head of Bidding, the Senior Bid Manager will lead large and complex bids within our Rail division, coordinating and managing multi-disciplinary bid teams (consisting of SMEs, Bid Writers and Commercial Leads) to develop compelling written and financial submissions, whilst supporting Business Development Managers in the development of price-to-win \n This is a hybrid working role, with a requirement to be in our Warwick HQ one day per week. \n What youll do:\n \n • Work closely with the Sales team, Subject Matter Experts and Technical and Commercial leads within Telent to develop compelling written and financial responses.\n, • The end to end management & production of timely, high quality and ultimately successful bids in keeping with Telents bid procedures. This will include:\n \n, • developing bid winning strategies in partnership with the opportunity owner & business heads\n, • producing material from Go/No Go stage through to deal review, bid submission & win / loss reviews\n, • post bid submission support including coordinating responses to clarification questions and supporting customer presentations\n \n \n, • Provide constructive challenge when things stand in the way of good customer service or process improvement.\n, • Promote and lead improvements in the quality of bids and proposals, ensuring that best practice approaches to developing and producing bids and proposals are always pursued.\n, • Monitor the costs being incurred by the business throughout the bid process, eliminating non-value-add activities from own bids\n, • Strong project management and organisational skills.\n, • Financially astute with ability to create & interpret financial reports and models.\n, • Demonstrable experience of winning as part of high performing and efficient Bid team.\n, • Proven experience of leading & delivering high and medium-value bids, ideally in a services or solutions environment.\n, • A proven ability to write and Red Review answers to tender questions to a winning standard.\n, • ITT Quality response writing skills.\n, • ITT Cost response financial skills.\n, • Car Allowance\n, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #LI-Hybrid \n #TJ-Hybrid \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Brilliance brought together. \n We are guided by our values and behaviours: \n \n • Be Inclusive\n, • Take Responsibility\n, • Collaborate\n, • Be Customer-focussed\n \n \n

\n Senior Bid Manager\n \n Job Description\n At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. \n Reporting into the Head of Bidding, the Senior Bid Manager will lead large and complex bids within our Rail division, coordinating and managing multi-disciplinary bid teams (consisting of SMEs, Bid Writers and Commercial Leads) to develop compelling written and financial submissions, whilst supporting Business Development Managers in the development of price-to-win \n This is a hybrid working role, with a requirement to be in our Warwick HQ one day per week. \n What youll do:\n \n • Work closely with the Sales team, Subject Matter Experts and Technical and Commercial leads within Telent to develop compelling written and financial responses.\n, • The end to end management & production of timely, high quality and ultimately successful bids in keeping with Telents bid procedures. This will include:\n \n, • developing bid winning strategies in partnership with the opportunity owner & business heads\n, • producing material from Go/No Go stage through to deal review, bid submission & win / loss reviews\n, • post bid submission support including coordinating responses to clarification questions and supporting customer presentations\n \n \n, • Provide constructive challenge when things stand in the way of good customer service or process improvement.\n, • Promote and lead improvements in the quality of bids and proposals, ensuring that best practice approaches to developing and producing bids and proposals are always pursued.\n, • Monitor the costs being incurred by the business throughout the bid process, eliminating non-value-add activities from own bids\n, • Strong project management and organisational skills.\n, • Financially astute with ability to create & interpret financial reports and models.\n, • Demonstrable experience of winning as part of high performing and efficient Bid team.\n, • Proven experience of leading & delivering high and medium-value bids, ideally in a services or solutions environment.\n, • A proven ability to write and Red Review answers to tender questions to a winning standard.\n, • ITT Quality response writing skills.\n, • ITT Cost response financial skills.\n, • Car Allowance\n, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #LI-Hybrid \n #TJ-Hybrid \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Brilliance brought together. \n We are guided by our values and behaviours: \n \n • Be Inclusive\n, • Take Responsibility\n, • Collaborate\n, • Be Customer-focussed\n \n \n

\n Continuous Service Improvement Lead\n \n Job Description\n Continuous Service Improvement Lead Telecoms / Defence / SCIDA \n Location: Warwick HQ (CV34 5AH) Hybrid Working Industry: Telecoms, MOD, Defence, Critical National Infrastructure Package: Competitive Starting Salary + Car Allowance + Matched Pension + Flexible Benefits \n Join Telent and help support the UKs critical national infrastructure. As part of the Site Co-ordinating Installation Design Authority (SCIDA) programme - supporting the RAF and wider Defence environments - you will drive a culture of continuous improvement across a high-assurance, security-led service. \n Were seeking a Continuous Service Improvement (CSI) Lead ideally from a Telecoms, MOD, RAF or wider Forces background (other backgrounds and industry experience considered), with strong improvement, stakeholder and governance capability. The role is hybrid working, with two days a week based at our Warwick headquarters and the rest from home. Candidates further afield will be considered if able to travel regularly. \n Full Right to Work in the UK required, and eligibility to gain NPPV3 / SC Security Clearance. \n The Role: \n As the CSI Lead, you will design, embed and maintain the improvement framework that supports SCIDAs assurance, compliance and operational delivery. You will work closely with the Head of AIR SCIDA, supporting contract performance, customer satisfaction and the delivery of continuous improvement across MOD and RAF environments. Operating at the intersection of service optimisation, stakeholder engagement and change management, you will help shape a consistent, high-performance culture. \n CSI Lead - What Youll Do: \n Continuous Improvement Governance \n \n • Develop and maintain a continuous improvement approach using OODA Loops (mobilisation) and PDCA (steady-state operations)\n, • Lead the Continuous Improvement Plan (CIP) as a live and evolving document\n, • Communicate improvement plans, progress and outcomes through dashboards, reports, forums and presentations\n, • Build and deliver training programmes (Lean, Six Sigma, Agile) to develop CI capability\n, • Develop recognition mechanisms to reinforce positive improvement behaviours\n, • Define and monitor KPIs for efficiency, quality, engagement and innovation\n, • Use dashboards and analytics to report performance and drive decision-making\n, • Identify and promote opportunities for process, tool or service improvement\n, • Excellent communication, facilitation and reporting skills\n, • Experience presenting to senior stakeholders and customers\n, • Proven background in service improvement, business analysis or related fields\n, • Strong knowledge of CI methodologies (OODA, PDCA, ITIL)\n, • Customer-facing and presentation experience\n, • QEHS/contract documentation writing capability\n, • ITIL 4 Foundation qualification\n, • NPPV3 / SC Security Cleared (or ability to obtain)\n, • Experience designing and delivering training and recognition programmes\n, • Strong capability with Microsoft Apps (Teams, Forms, Power Automate, Lists, SharePoint, Planner)\n, • Confident user of and experience of PowerBI, VLOOKUP, Pivot Tables (MS Excel)\n, • Analytical mindset with KPI measurement and reporting experience\n, • Full UK Driving Licence\n, • Knowledge of Oracle, Remedy ITSM and/or other similar business tools\n, • Experience adapting CI approaches to changing business needs\n, • Knowledge of Defence ICT standards and JSP 101\n, • Change Management Practitioner or equivalent experience\n, • BEN1 Car Allowance\n, • 26 days annual leave + 8 bank holidays (with buy/sell options)\n, • Company-matched pension\n, • Flexible Benefits portal\n, • Family-friendly policies\n, • Wellbeing and occupational health support\n

Position Summary: Engage Heads of Business, Aftersales Management and Teams, in the business activity from launch, to ensure buy-in and implementation of agreed action-plans and sustainability. Assessing designated businesses current processes, activities and cultures using programme tools in order to prioritise areas for improvement. Delivering a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication and team working to deliver improved customer satisfaction and commercial performance. Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image. Role Purpose To work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators. Role Scope Working as part of a team to: -Deliver improvements in a number of aftersales based Key Performance Indicators -Working with business management and staff to root cause areas of underperformance and coach improved techniques in: Customer Satisfaction, Commercial performance (EVHC), Customer preparation and Technical Pre Plan, Team working and communication, Process improvement and quality management, Quality control processes and analysis, VWG systems understanding and utilisation, Facilitating sustainable solutions and continuous improvement, Staff...

Position Summary: Engage Heads of Business, Aftersales Management and Teams, in the business activity from launch, to ensure buy-in and implementation of agreed action-plans and sustainability. Assessing designated businesses current processes, activities and cultures using programme tools in order to prioritise areas for improvement. Delivering a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication and team working to deliver improved customer satisfaction and commercial performance. Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image. Role Purpose To work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators. Role Scope Working as part of a team to: Deliver improvements in a number of aftersales based Key Performance Indicators Working with business management and staff to root cause areas of underperformance and coach improved techniques in: Customer Satisfaction Commercial performance (EVHC) Customer preparation and Technical Pre Plan Team working and communication Process improvement and quality management Quality control processes and analysis VWG systems understanding and utilisation Facilitating sustainable solutions and continuous improvement Staff development Ability to prioritise workload to deliver agreed contracted days Accurate and timely Administration Visit Reports and SMART Actions Consistent use of agreed analysis tools to aid root cause analysis and objective feedback to client MSXI Activity tracking, Expenses, Mileage Build a close working relationship with VWG Area Teams other manufacturer field teams. Experience The successful candidate will need to possess a strong working knowledge of Dealer aftersales processes The ability to develop individuals in order to improve and sustain performance is imperative Previous / current experience of working in a regional or national role for a vehicle manufacturer and / or franchised dealer group would be an advantage. Demonstrable experience in business coaching and change management would be a strong advantage Key Competencies Ability to inspire, coach and influence others to achieve results Ability to communicate at multiple levels Outgoing and energetic Understanding of franchised dealer business best practices Excellent communication, interpersonal and analytical skills Accurate and timely Administration Flexible approach to work a self-sufficient, self-starter PC literate Working Pattern and Location: Permanent Monday-Friday Location: Field Based Package £40,000 - £45,000 per year 25 days annual leave entitlement Company contributory pension plan Healthcare scheme Life Assurance Company car You can read more about MSX International on our website: MSX International TPBN1_UKTJ

In order to make an application, simply read through the following job description and make sure to attach relevant documents. Senior Bid Manager Job Description At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting into the Head of Bidding, the Senior Bid Manager will lead large and complex bids within our Rail division, coordinating and managing multi-disciplinary bid teams (consisting of SMEs, Bid Writers and Commercial Leads) to develop compelling written and financial submissions, whilst supporting Business Development Managers in the development of price-to-win This is a hybrid working role, with a requirement to be in our Warwick HQ one day per week. What youll do: * • Work closely with the Sales team, Subject Matter Experts and Technical and Commercial leads within Telent to develop compelling written and financial responses., • The end to end management & production of timely, high quality and ultimately successful bids in keeping with Telents bid procedures. This will include:, • developing bid winning strategies in partnership with the opportunity owner & business heads, • producing material from Go/No Go stage through to deal review, bid submission & win / loss reviews, • post bid submission support including coordinating responses to clarification questions and supporting customer presentations, • Provide constructive challenge when things stand in the way of good customer service or process improvement., • Promote and lead improvements in the quality of bids and proposals, ensuring that best practice approaches to developing and producing bids and proposals are always pursued., • Monitor the costs being incurred by the business throughout the bid process, eliminating non-value-add activities from own bids, • Share own lessons learnt with the rest of the bid team. Who you are: You are an experienced Bid Manager with proven success leading end-to-end bids, ideally within the rail sector or similar complex industries. Skilled at coordinating subject matter experts and commercial teams, you bring strong cost modelling experience and a sharp eye for compliance and governance. Key Requirements: * • Strong project management and organisational skills., • Financially astute with ability to create & interpret financial reports and models., • Demonstrable experience of winning as part of high performing and efficient Bid team., • Proven experience of leading & delivering high and medium-value bids, ideally in a services or solutions environment., • A proven ability to write and Red Review answers to tender questions to a winning standard., • ITT Quality response writing skills., • ITT Cost response financial skills., • A degree in Law / Business / Marketing (or similar) is desirable What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • Car Allowance, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. #LI-Hybrid #TJ-Hybrid About Us Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. xrnqpay We are guided by our values and behaviours: * • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focussed Remote working/work at home options are available for this role.

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Continuous Service Improvement Lead Job Description Continuous Service Improvement Lead Telecoms / Defence / SCIDA Location: Warwick HQ (CV34 5AH) Hybrid Working Industry: Telecoms, MOD, Defence, Critical National Infrastructure Package: Competitive Starting Salary + Car Allowance + Matched Pension + Flexible Benefits Join Telent and help support the UKs critical national infrastructure. As part of the Site Co-ordinating Installation Design Authority (SCIDA) programme - supporting the RAF and wider Defence environments - you will drive a culture of continuous improvement across a high-assurance, security-led service. Were seeking a Continuous Service Improvement (CSI) Lead ideally from a Telecoms, MOD, RAF or wider Forces background (other backgrounds and industry experience considered), with strong improvement, stakeholder and governance capability. The role is hybrid working, with two days a week based at our Warwick headquarters and the rest from home. Candidates further afield will be considered if able to travel regularly. Full Right to Work in the UK required, and eligibility to gain NPPV3 / SC Security Clearance. The Role: As the CSI Lead, you will design, embed and maintain the improvement framework that supports SCIDAs assurance, compliance and operational delivery. You will work closely with the Head of AIR SCIDA, supporting contract performance, customer satisfaction and the delivery of continuous improvement across MOD and RAF environments. Operating at the intersection of service optimisation, stakeholder engagement and change management, you will help shape a consistent, high-performance culture. CSI Lead - What Youll Do: Continuous Improvement Governance * • Develop and maintain a continuous improvement approach using OODA Loops (mobilisation) and PDCA (steady-state operations), • Lead the Continuous Improvement Plan (CIP) as a live and evolving document, • Promote improvement culture and ensure adherence to governance and best practices across MOD, RAF and Telent teams Stakeholder Engagement & Communication * • Communicate improvement plans, progress and outcomes through dashboards, reports, forums and presentations, • Facilitate reviews, workshops and innovation summits to validate and celebrate improvement activity Process & Practice Implementation * • Build and deliver training programmes (Lean, Six Sigma, Agile) to develop CI capability, • Develop recognition mechanisms to reinforce positive improvement behaviours, • Track and manage initiatives through SharePoint CI registers, Planner Kanban boards and Excel tracking tools Performance Measurement & Reporting * • Define and monitor KPIs for efficiency, quality, engagement and innovation, • Use dashboards and analytics to report performance and drive decision-making, • Conduct regular reviews and adapt improvement strategies based on data and feedback Innovation & Change Management * • Identify and promote opportunities for process, tool or service improvement, • Lead business case development, prioritisation and successful implementation of initiatives CSI Lead - Who You Are: You are a proactive, credible and analytical improvement leader, confident working with senior stakeholders and operating in complex or regulated environments such as Defence, RAF, Telecoms or large technical organisations. You combine structured thinking with strong communication skills, can influence effectively, and enjoy embedding sustainable, measurable improvements. CSI Lead - Key Requirements: * • Excellent communication, facilitation and reporting skills, • Experience presenting to senior stakeholders and customers, • Proven background in service improvement, business analysis or related fields, • Strong knowledge of CI methodologies (OODA, PDCA, ITIL), • Customer-facing and presentation experience, • QEHS/contract documentation writing capability, • ITIL 4 Foundation qualification, • NPPV3 / SC Security Cleared (or ability to obtain), • Experience designing and delivering training and recognition programmes, • Strong capability with Microsoft Apps (Teams, Forms, Power Automate, Lists, SharePoint, Planner), • Confident user of and experience of PowerBI, VLOOKUP, Pivot Tables (MS Excel), • Analytical mindset with KPI measurement and reporting experience, • Full UK Driving Licence, • Knowledge of Oracle, Remedy ITSM and/or other similar business tools, • Experience adapting CI approaches to changing business needs, • Knowledge of Defence ICT standards and JSP 101, • Change Management Practitioner or equivalent experience, • An understanding of RAF and/or Defence structures Telent - What We Offer: A career at Telent provides opportunities to grow, innovate and contribute to nationally important work. We value diversity, encourage new ideas and support continuous development. * • BEN1 Car Allowance, • 26 days annual leave + 8 bank holidays (with buy/sell options), • Company-matched pension, • Flexible Benefits portal, • Family-friendly policies, • Wellbeing and occupational health support, • Telent Reward Scheme discounts on cinema, restaurants, shopping and more We are committed to an inclusive culture where everyone feels they belong, can be themselves and thrive. Our people reflect the diverse communities we support. Telent Core Values: Be Collaborative, Be Inclusive, Be Customer Focused, Take Responsibility About Us About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. xrnqpay We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed Remote working/work at home options are available for this role.